This bingo card has a free space and 24 words: "Thank you for calling Monterey Spine and Joint", Help with a work note, connect new pt to a scheduler on first call, took lunch exactly at scheduled time, Apologized when appropriate, Used the patients name, caller helped in under 1 minute, Let patient know about the portal, ER f/u, Call from SX center, figure out who called a pt when they don't know and there are no chart notes/flags, Call from CHOMP, patient thanks you by name, transfer to PM scheduler, pt asks why you need DOB, pt calls to tell us they're running late after their appt time., Pt says "I don't need a referral." for Brain and Spine or WC, Remained calm with an upset patient, transfer pt to MA, Help a lost pt find the clinic, Defused a frustrated patient, patient/caller puts you on hold, help pt with Rx/Rx-refill and told pt to have a great/ good/etc day.
ANSWERING SERVICE | Gentry BINGO | Service Access Week - Patient Encounter Bingo! | TRIAGE BINGO | Call center Bingo
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