(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
Convoluted story to ask for simple request
Walk through technology issue
"You took money out of my account"
Special lines transfer
PHA transfer
At the dealership
Caller uses random name for you
Assist is confused
No ready time
Snapshot fee
<3 minute call
Claims question
Refer customer to outside source (i.e. Progressive Leasing)
3+ minutes in ready
autopay
Complaint
Unlisted driver discovered
Snapshot team can't pick up
Underwriting note
translator
"Why did my policy cancel?!"
Mention Flo
New car
Explain coverages
Contact assist
transfer is closed
Kids/pets in background
"I'll call back"
Mail out a form
Florida/Texas renewal went up
Having a separate conversation in background
Hold music
45+ minute call
Turn customer's day around
Complete a CRA offer
"Hold on let me get a pen"
"Consultant not trained on special lines products"
