Upgradefixes issue,client doesn'twant toupgradeClient hasopened severalcases in a row,only answersphone once.Half thedirectory isno name, justextensionnumberTheemployeedirectory isthe LASTCHOICEClientclickedcallbackbutton, didn'texplain whyCase is highor urgent,issue hasexisted for "awhile""Call me!"you getvoicemailClient is madabout theanswer (notan upgrade)Hold timeof 5minutesor moreUserErrorHave to sitthroughentiredirectory"The creditunion isnowclosed"First optionin directoryis asking ifyou want thedirectoryMDTActuallyAnswersCode isoldenough todrive"can yougive anyinsight..."PhonesystemtoocheerfulPhonesystem voiceis clearly ascreenreaderCode is anunsupportednightmareCode isoldenough todrinkOUTAGENoemployeedirectoryVoicemailis fullClient thinksyou're thegreatest fora simple fix"The releasebroke it" butit neverworkedTyped in thename, getsomeoneelseRareproducts:ACSJ, CIR,OnBase,HMDAClient saysthey followedsteps, butdidn'tClientupdates thecase, thencallsrepeatedlyVoicemailhas neitherextensionnor nameVoicemailis not setup yetClientwho isalways ajerkEscalation"You'vereach theend of thenumbers!"No wayto talk toa humanWeird fluteor whistlemusic whileon holdCase is aword salad,client isn'tmuch betterClippedholdmusicPhonesystem isalternatingvoices foreach choiceNetworkissues "butour networkis fine"Call MDT,nobodyanswersDirectoryspellseverynameCase is highor urgent,issue istrivial15m ofaccessissuesWho needslast names inan employeedirectory?Not this clientPDFCrasheswhere thesettings arewrongThird-PartyIT StaffThe phonesystemhas a firstnameUpgradefixes issue,client doesn'twant toupgradeClient hasopened severalcases in a row,only answersphone once.Half thedirectory isno name, justextensionnumberTheemployeedirectory isthe LASTCHOICEClientclickedcallbackbutton, didn'texplain whyCase is highor urgent,issue hasexisted for "awhile""Call me!"you getvoicemailClient is madabout theanswer (notan upgrade)Hold timeof 5minutesor moreUserErrorHave to sitthroughentiredirectory"The creditunion isnowclosed"First optionin directoryis asking ifyou want thedirectoryMDTActuallyAnswersCode isoldenough todrive"can yougive anyinsight..."PhonesystemtoocheerfulPhonesystem voiceis clearly ascreenreaderCode is anunsupportednightmareCode isoldenough todrinkOUTAGENoemployeedirectoryVoicemailis fullClient thinksyou're thegreatest fora simple fix"The releasebroke it" butit neverworkedTyped in thename, getsomeoneelseRareproducts:ACSJ, CIR,OnBase,HMDAClient saysthey followedsteps, butdidn'tClientupdates thecase, thencallsrepeatedlyVoicemailhas neitherextensionnor nameVoicemailis not setup yetClientwho isalways ajerkEscalation"You'vereach theend of thenumbers!"No wayto talk toa humanWeird fluteor whistlemusic whileon holdCase is aword salad,client isn'tmuch betterClippedholdmusicPhonesystem isalternatingvoices foreach choiceNetworkissues "butour networkis fine"Call MDT,nobodyanswersDirectoryspellseverynameCase is highor urgent,issue istrivial15m ofaccessissuesWho needslast names inan employeedirectory?Not this clientPDFCrasheswhere thesettings arewrongThird-PartyIT StaffThe phonesystemhas a firstname

Client Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Upgrade fixes issue, client doesn't want to upgrade
  2. Client has opened several cases in a row, only answers phone once.
  3. Half the directory is no name, just extension number
  4. The employee directory is the LAST CHOICE
  5. Client clicked callback button, didn't explain why
  6. Case is high or urgent, issue has existed for "a while"
  7. "Call me!" you get voicemail
  8. Client is mad about the answer (not an upgrade)
  9. Hold time of 5 minutes or more
  10. User Error
  11. Have to sit through entire directory
  12. "The credit union is now closed"
  13. First option in directory is asking if you want the directory
  14. MDT Actually Answers
  15. Code is old enough to drive
  16. "can you give any insight..."
  17. Phone system too cheerful
  18. Phone system voice is clearly a screen reader
  19. Code is an unsupported nightmare
  20. Code is old enough to drink
  21. OUTAGE
  22. No employee directory
  23. Voicemail is full
  24. Client thinks you're the greatest for a simple fix
  25. "The release broke it" but it never worked
  26. Typed in the name, get someone else
  27. Rare products: ACSJ, CIR, OnBase, HMDA
  28. Client says they followed steps, but didn't
  29. Client updates the case, then calls repeatedly
  30. Voicemail has neither extension nor name
  31. Voicemail is not set up yet
  32. Client who is always a jerk
  33. Escalation
  34. "You've reach the end of the numbers!"
  35. No way to talk to a human
  36. Weird flute or whistle music while on hold
  37. Case is a word salad, client isn't much better
  38. Clipped hold music
  39. Phone system is alternating voices for each choice
  40. Network issues "but our network is fine"
  41. Call MDT, nobody answers
  42. Directory spells every name
  43. Case is high or urgent, issue is trivial
  44. 15m of access issues
  45. Who needs last names in an employee directory? Not this client
  46. PDF Crashes where the settings are wrong
  47. Third-Party IT Staff
  48. The phone system has a first name