(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Have to sit through entire directory
"The credit union is now closed"
No employee directory
Voicemail has neither extension nor name
Phone system voice is clearly a screen reader
PDF Crashes where the settings are wrong
Case is a word salad, client isn't much better
Who needs last names in an employee directory? Not this client
Network issues "but our network is fine"
Directory spells every name
User Error
The phone system has a first name
Phone system is alternating voices for each choice
Escalation
The employee directory is the LAST CHOICE
MDT Actually Answers
"You've reach the end of the numbers!"
Upgrade fixes issue, client doesn't want to upgrade
Client has opened several cases in a row, only answers phone once.
Code is old enough to drink
Clipped hold music
OUTAGE
Client thinks you're the greatest for a simple fix
Code is old enough to drive
Client says they followed steps, but didn't
Weird flute or whistle music while on hold
No way to talk to a human
Case is high or urgent, issue has existed for "a while"
Typed in the name, get someone else
Code is an unsupported nightmare
Hold time of 5 minutes or more
15m of access issues
"The release broke it" but it never worked
"can you give any insight..."
First option in directory is asking if you want the directory
Half the directory is no name, just extension number
