(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Voicemail is not set up yet
Phone system is alternating voices for each choice
Who needs last names in an employee directory? Not this client
Code is an unsupported nightmare
PDF Crashes where the settings are wrong
Directory spells every name
Client says they followed steps, but didn't
Escalation
Clipped hold music
Client who is always a jerk
"can you give any insight..."
First option in directory is asking if you want the directory
15m of access issues
Network issues "but our network is fine"
The phone system has a first name
The employee directory is the LAST CHOICE
"Call me!" you get voicemail
Phone system too cheerful
"The release broke it" but it never worked
Case is high or urgent, issue is trivial
Client updates the case, then calls repeatedly
Phone system voice is clearly a screen reader
Half the directory is no name, just extension number
Client thinks you're the greatest for a simple fix
Case is high or urgent, issue has existed for "a while"
Client has opened several cases in a row, only answers phone once.
Weird flute or whistle music while on hold
Hold time of 5 minutes or more
Call MDT, nobody answers
Third-Party IT Staff
Rare products: ACSJ, CIR, OnBase, HMDA
OUTAGE
Voicemail has neither extension nor name
"You've reach the end of the numbers!"
Upgrade fixes issue, client doesn't want to upgrade
