"The releasebroke it" butit neverworkedDirectoryspellseverynameTheemployeedirectory isthe LASTCHOICECode is anunsupportednightmareThe phonesystemhas a firstnamePhonesystem isalternatingvoices foreach choiceClient saysthey followedsteps, butdidn'tOUTAGECase is aword salad,client isn'tmuch betterClient hasopened severalcases in a row,only answersphone once.Voicemailhas neitherextensionnor nameClient thinksyou're thegreatest fora simple fixNo wayto talk toa humanFirst optionin directoryis asking ifyou want thedirectoryUpgradefixes issue,client doesn'twant toupgradePhonesystemtoocheerfulCase is highor urgent,issue hasexisted for "awhile"Third-PartyIT Staff15m ofaccessissuesMDTActuallyAnswersHalf thedirectory isno name, justextensionnumberVoicemailis fullHave to sitthroughentiredirectory"can yougive anyinsight..."NoemployeedirectoryVoicemailis not setup yetCode isoldenough todriveClippedholdmusicPDFCrasheswhere thesettings arewrongCase is highor urgent,issue istrivialRareproducts:ACSJ, CIR,OnBase,HMDACall MDT,nobodyanswers"You'vereach theend of thenumbers!"EscalationUserErrorTyped in thename, getsomeoneelseClientclickedcallbackbutton, didn'texplain whyClientwho isalways ajerkPhonesystem voiceis clearly ascreenreaderWho needslast names inan employeedirectory?Not this clientWeird fluteor whistlemusic whileon holdNetworkissues "butour networkis fine"Code isoldenough todrink"The creditunion isnowclosed"Clientupdates thecase, thencallsrepeatedlyClient is madabout theanswer (notan upgrade)Hold timeof 5minutesor more"Call me!"you getvoicemail"The releasebroke it" butit neverworkedDirectoryspellseverynameTheemployeedirectory isthe LASTCHOICECode is anunsupportednightmareThe phonesystemhas a firstnamePhonesystem isalternatingvoices foreach choiceClient saysthey followedsteps, butdidn'tOUTAGECase is aword salad,client isn'tmuch betterClient hasopened severalcases in a row,only answersphone once.Voicemailhas neitherextensionnor nameClient thinksyou're thegreatest fora simple fixNo wayto talk toa humanFirst optionin directoryis asking ifyou want thedirectoryUpgradefixes issue,client doesn'twant toupgradePhonesystemtoocheerfulCase is highor urgent,issue hasexisted for "awhile"Third-PartyIT Staff15m ofaccessissuesMDTActuallyAnswersHalf thedirectory isno name, justextensionnumberVoicemailis fullHave to sitthroughentiredirectory"can yougive anyinsight..."NoemployeedirectoryVoicemailis not setup yetCode isoldenough todriveClippedholdmusicPDFCrasheswhere thesettings arewrongCase is highor urgent,issue istrivialRareproducts:ACSJ, CIR,OnBase,HMDACall MDT,nobodyanswers"You'vereach theend of thenumbers!"EscalationUserErrorTyped in thename, getsomeoneelseClientclickedcallbackbutton, didn'texplain whyClientwho isalways ajerkPhonesystem voiceis clearly ascreenreaderWho needslast names inan employeedirectory?Not this clientWeird fluteor whistlemusic whileon holdNetworkissues "butour networkis fine"Code isoldenough todrink"The creditunion isnowclosed"Clientupdates thecase, thencallsrepeatedlyClient is madabout theanswer (notan upgrade)Hold timeof 5minutesor more"Call me!"you getvoicemail

Client Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "The release broke it" but it never worked
  2. Directory spells every name
  3. The employee directory is the LAST CHOICE
  4. Code is an unsupported nightmare
  5. The phone system has a first name
  6. Phone system is alternating voices for each choice
  7. Client says they followed steps, but didn't
  8. OUTAGE
  9. Case is a word salad, client isn't much better
  10. Client has opened several cases in a row, only answers phone once.
  11. Voicemail has neither extension nor name
  12. Client thinks you're the greatest for a simple fix
  13. No way to talk to a human
  14. First option in directory is asking if you want the directory
  15. Upgrade fixes issue, client doesn't want to upgrade
  16. Phone system too cheerful
  17. Case is high or urgent, issue has existed for "a while"
  18. Third-Party IT Staff
  19. 15m of access issues
  20. MDT Actually Answers
  21. Half the directory is no name, just extension number
  22. Voicemail is full
  23. Have to sit through entire directory
  24. "can you give any insight..."
  25. No employee directory
  26. Voicemail is not set up yet
  27. Code is old enough to drive
  28. Clipped hold music
  29. PDF Crashes where the settings are wrong
  30. Case is high or urgent, issue is trivial
  31. Rare products: ACSJ, CIR, OnBase, HMDA
  32. Call MDT, nobody answers
  33. "You've reach the end of the numbers!"
  34. Escalation
  35. User Error
  36. Typed in the name, get someone else
  37. Client clicked callback button, didn't explain why
  38. Client who is always a jerk
  39. Phone system voice is clearly a screen reader
  40. Who needs last names in an employee directory? Not this client
  41. Weird flute or whistle music while on hold
  42. Network issues "but our network is fine"
  43. Code is old enough to drink
  44. "The credit union is now closed"
  45. Client updates the case, then calls repeatedly
  46. Client is mad about the answer (not an upgrade)
  47. Hold time of 5 minutes or more
  48. "Call me!" you get voicemail