(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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No employee directory
"The credit union is now closed"
Upgrade fixes issue, client doesn't want to upgrade
Phone system is alternating voices for each choice
Case is high or urgent, issue is trivial
Clipped hold music
First option in directory is asking if you want the directory
Client who is always a jerk
Have to sit through entire directory
"You've reach the end of the numbers!"
Client says they followed steps, but didn't
No way to talk to a human
Typed in the name, get someone else
Client updates the case, then calls repeatedly
"The release broke it" but it never worked
Client thinks you're the greatest for a simple fix
"can you give any insight..."
User Error
Client has opened several cases in a row, only answers phone once.
OUTAGE
"Call me!" you get voicemail
Voicemail is full
Network issues "but our network is fine"
Voicemail is not set up yet
Case is high or urgent, issue has existed for "a while"
Code is old enough to drive
Phone system too cheerful
Case is a word salad, client isn't much better
Who needs last names in an employee directory? Not this client
