Client clicked callback button, didn't explain why "The release broke it" but it never worked Voicemail is not set up yet Case is a word salad, client isn't much better Voicemail has neither extension nor name "Call me!" you get voicemail Network issues "but our network is fine" Have to sit through entire directory Code is old enough to drive Phone system is alternating voices for each choice Rare products: ACSJ, CIR, OnBase, HMDA Who needs last names in an employee directory? Not this client Third- Party IT Staff Escalation Phone system too cheerful User Error Hold time of 5 minutes or more MDT Actually Answers No way to talk to a human No employee directory Code is an unsupported nightmare Client thinks you're the greatest for a simple fix First option in directory is asking if you want the directory Weird flute or whistle music while on hold Upgrade fixes issue, client doesn't want to upgrade Client says they followed steps, but didn't Voicemail is full Case is high or urgent, issue is trivial OUTAGE Client is mad about the answer (not an upgrade) Client has opened several cases in a row, only answers phone once. Half the directory is no name, just extension number PDF Crashes where the settings are wrong Client who is always a jerk Directory spells every name Code is old enough to drink Phone system voice is clearly a screen reader "The credit union is now closed" Client updates the case, then calls repeatedly "can you give any insight..." The phone system has a first name Call MDT, nobody answers Typed in the name, get someone else 15m of access issues The employee directory is the LAST CHOICE "You've reach the end of the numbers!" Clipped hold music Case is high or urgent, issue has existed for "a while" Client clicked callback button, didn't explain why "The release broke it" but it never worked Voicemail is not set up yet Case is a word salad, client isn't much better Voicemail has neither extension nor name "Call me!" you get voicemail Network issues "but our network is fine" Have to sit through entire directory Code is old enough to drive Phone system is alternating voices for each choice Rare products: ACSJ, CIR, OnBase, HMDA Who needs last names in an employee directory? Not this client Third- Party IT Staff Escalation Phone system too cheerful User Error Hold time of 5 minutes or more MDT Actually Answers No way to talk to a human No employee directory Code is an unsupported nightmare Client thinks you're the greatest for a simple fix First option in directory is asking if you want the directory Weird flute or whistle music while on hold Upgrade fixes issue, client doesn't want to upgrade Client says they followed steps, but didn't Voicemail is full Case is high or urgent, issue is trivial OUTAGE Client is mad about the answer (not an upgrade) Client has opened several cases in a row, only answers phone once. Half the directory is no name, just extension number PDF Crashes where the settings are wrong Client who is always a jerk Directory spells every name Code is old enough to drink Phone system voice is clearly a screen reader "The credit union is now closed" Client updates the case, then calls repeatedly "can you give any insight..." The phone system has a first name Call MDT, nobody answers Typed in the name, get someone else 15m of access issues The employee directory is the LAST CHOICE "You've reach the end of the numbers!" Clipped hold music Case is high or urgent, issue has existed for "a while"
(Print)
Client clicked callback button, didn't explain why
"The release broke it" but it never worked
Voicemail is not set up yet
Case is a word salad, client isn't much better
Voicemail has neither extension nor name
"Call me!" you get voicemail
Network issues "but our network is fine"
Have to sit through entire directory
Code is old enough to drive
Phone system is alternating voices for each choice
Rare products: ACSJ, CIR, OnBase, HMDA
Who needs last names in an employee directory? Not this client
Third-Party IT Staff
Escalation
Phone system too cheerful
User Error
Hold time of 5 minutes or more
MDT Actually Answers
No way to talk to a human
No employee directory
Code is an unsupported nightmare
Client thinks you're the greatest for a simple fix
First option in directory is asking if you want the directory
Weird flute or whistle music while on hold
Upgrade fixes issue, client doesn't want to upgrade
Client says they followed steps, but didn't
Voicemail is full
Case is high or urgent, issue is trivial
OUTAGE
Client is mad about the answer (not an upgrade)
Client has opened several cases in a row, only answers phone once.
Half the directory is no name, just extension number
PDF Crashes where the settings are wrong
Client who is always a jerk
Directory spells every name
Code is old enough to drink
Phone system voice is clearly a screen reader
"The credit union is now closed"
Client updates the case, then calls repeatedly
"can you give any insight..."
The phone system has a first name
Call MDT, nobody answers
Typed in the name, get someone else
15m of access issues
The employee directory is the LAST CHOICE
"You've reach the end of the numbers!"
Clipped hold music
Case is high or urgent, issue has existed for "a while"
