DirectoryspellseverynamePhonesystem isalternatingvoices foreach choiceHold timeof 5minutesor moreClientwho isalways ajerkCode isoldenough todrive"can yougive anyinsight..."Case is highor urgent,issue istrivialRareproducts:ACSJ, CIR,OnBase,HMDAClientupdates thecase, thencallsrepeatedly15m ofaccessissuesClient saysthey followedsteps, butdidn'tCall MDT,nobodyanswersNetworkissues "butour networkis fine"Voicemailis not setup yetCode isoldenough todrinkPhonesystemtoocheerfulVoicemailis fullPDFCrasheswhere thesettings arewrongClient thinksyou're thegreatest fora simple fixClippedholdmusicOUTAGE"Call me!"you getvoicemailClient hasopened severalcases in a row,only answersphone once.Case is aword salad,client isn'tmuch betterTheemployeedirectory isthe LASTCHOICE"You'vereach theend of thenumbers!"No wayto talk toa humanTyped in thename, getsomeoneelseWeird fluteor whistlemusic whileon holdUserErrorThe phonesystemhas a firstnameEscalationUpgradefixes issue,client doesn'twant toupgradeCode is anunsupportednightmareWho needslast names inan employeedirectory?Not this clientClientclickedcallbackbutton, didn'texplain whyHave to sitthroughentiredirectoryVoicemailhas neitherextensionnor nameMDTActuallyAnswersFirst optionin directoryis asking ifyou want thedirectoryCase is highor urgent,issue hasexisted for "awhile"Half thedirectory isno name, justextensionnumber"The releasebroke it" butit neverworkedNoemployeedirectoryClient is madabout theanswer (notan upgrade)Phonesystem voiceis clearly ascreenreaderThird-PartyIT Staff"The creditunion isnowclosed"DirectoryspellseverynamePhonesystem isalternatingvoices foreach choiceHold timeof 5minutesor moreClientwho isalways ajerkCode isoldenough todrive"can yougive anyinsight..."Case is highor urgent,issue istrivialRareproducts:ACSJ, CIR,OnBase,HMDAClientupdates thecase, thencallsrepeatedly15m ofaccessissuesClient saysthey followedsteps, butdidn'tCall MDT,nobodyanswersNetworkissues "butour networkis fine"Voicemailis not setup yetCode isoldenough todrinkPhonesystemtoocheerfulVoicemailis fullPDFCrasheswhere thesettings arewrongClient thinksyou're thegreatest fora simple fixClippedholdmusicOUTAGE"Call me!"you getvoicemailClient hasopened severalcases in a row,only answersphone once.Case is aword salad,client isn'tmuch betterTheemployeedirectory isthe LASTCHOICE"You'vereach theend of thenumbers!"No wayto talk toa humanTyped in thename, getsomeoneelseWeird fluteor whistlemusic whileon holdUserErrorThe phonesystemhas a firstnameEscalationUpgradefixes issue,client doesn'twant toupgradeCode is anunsupportednightmareWho needslast names inan employeedirectory?Not this clientClientclickedcallbackbutton, didn'texplain whyHave to sitthroughentiredirectoryVoicemailhas neitherextensionnor nameMDTActuallyAnswersFirst optionin directoryis asking ifyou want thedirectoryCase is highor urgent,issue hasexisted for "awhile"Half thedirectory isno name, justextensionnumber"The releasebroke it" butit neverworkedNoemployeedirectoryClient is madabout theanswer (notan upgrade)Phonesystem voiceis clearly ascreenreaderThird-PartyIT Staff"The creditunion isnowclosed"

Client Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
  1. Directory spells every name
  2. Phone system is alternating voices for each choice
  3. Hold time of 5 minutes or more
  4. Client who is always a jerk
  5. Code is old enough to drive
  6. "can you give any insight..."
  7. Case is high or urgent, issue is trivial
  8. Rare products: ACSJ, CIR, OnBase, HMDA
  9. Client updates the case, then calls repeatedly
  10. 15m of access issues
  11. Client says they followed steps, but didn't
  12. Call MDT, nobody answers
  13. Network issues "but our network is fine"
  14. Voicemail is not set up yet
  15. Code is old enough to drink
  16. Phone system too cheerful
  17. Voicemail is full
  18. PDF Crashes where the settings are wrong
  19. Client thinks you're the greatest for a simple fix
  20. Clipped hold music
  21. OUTAGE
  22. "Call me!" you get voicemail
  23. Client has opened several cases in a row, only answers phone once.
  24. Case is a word salad, client isn't much better
  25. The employee directory is the LAST CHOICE
  26. "You've reach the end of the numbers!"
  27. No way to talk to a human
  28. Typed in the name, get someone else
  29. Weird flute or whistle music while on hold
  30. User Error
  31. The phone system has a first name
  32. Escalation
  33. Upgrade fixes issue, client doesn't want to upgrade
  34. Code is an unsupported nightmare
  35. Who needs last names in an employee directory? Not this client
  36. Client clicked callback button, didn't explain why
  37. Have to sit through entire directory
  38. Voicemail has neither extension nor name
  39. MDT Actually Answers
  40. First option in directory is asking if you want the directory
  41. Case is high or urgent, issue has existed for "a while"
  42. Half the directory is no name, just extension number
  43. "The release broke it" but it never worked
  44. No employee directory
  45. Client is mad about the answer (not an upgrade)
  46. Phone system voice is clearly a screen reader
  47. Third-Party IT Staff
  48. "The credit union is now closed"