Code is an unsupported nightmare The employee directory is the LAST CHOICE Typed in the name, get someone else Weird flute or whistle music while on hold Phone system voice is clearly a screen reader Case is high or urgent, issue has existed for "a while" Phone system too cheerful Call MDT, nobody answers Phone system is alternating voices for each choice "The credit union is now closed" "Call me!" you get voicemail Voicemail has neither extension nor name Client clicked callback button, didn't explain why Voicemail is not set up yet Case is high or urgent, issue is trivial First option in directory is asking if you want the directory Client thinks you're the greatest for a simple fix The phone system has a first name Upgrade fixes issue, client doesn't want to upgrade Directory spells every name MDT Actually Answers 15m of access issues "The release broke it" but it never worked Clipped hold music Client is mad about the answer (not an upgrade) PDF Crashes where the settings are wrong Escalation Client updates the case, then calls repeatedly Have to sit through entire directory "You've reach the end of the numbers!" Who needs last names in an employee directory? Not this client Client says they followed steps, but didn't No employee directory Code is old enough to drive Half the directory is no name, just extension number Rare products: ACSJ, CIR, OnBase, HMDA User Error Third- Party IT Staff No way to talk to a human Client who is always a jerk OUTAGE Client has opened several cases in a row, only answers phone once. Network issues "but our network is fine" Code is old enough to drink "can you give any insight..." Case is a word salad, client isn't much better Voicemail is full Hold time of 5 minutes or more Code is an unsupported nightmare The employee directory is the LAST CHOICE Typed in the name, get someone else Weird flute or whistle music while on hold Phone system voice is clearly a screen reader Case is high or urgent, issue has existed for "a while" Phone system too cheerful Call MDT, nobody answers Phone system is alternating voices for each choice "The credit union is now closed" "Call me!" you get voicemail Voicemail has neither extension nor name Client clicked callback button, didn't explain why Voicemail is not set up yet Case is high or urgent, issue is trivial First option in directory is asking if you want the directory Client thinks you're the greatest for a simple fix The phone system has a first name Upgrade fixes issue, client doesn't want to upgrade Directory spells every name MDT Actually Answers 15m of access issues "The release broke it" but it never worked Clipped hold music Client is mad about the answer (not an upgrade) PDF Crashes where the settings are wrong Escalation Client updates the case, then calls repeatedly Have to sit through entire directory "You've reach the end of the numbers!" Who needs last names in an employee directory? Not this client Client says they followed steps, but didn't No employee directory Code is old enough to drive Half the directory is no name, just extension number Rare products: ACSJ, CIR, OnBase, HMDA User Error Third- Party IT Staff No way to talk to a human Client who is always a jerk OUTAGE Client has opened several cases in a row, only answers phone once. Network issues "but our network is fine" Code is old enough to drink "can you give any insight..." Case is a word salad, client isn't much better Voicemail is full Hold time of 5 minutes or more
(Print)
Code is an unsupported nightmare
The employee directory is the LAST CHOICE
Typed in the name, get someone else
Weird flute or whistle music while on hold
Phone system voice is clearly a screen reader
Case is high or urgent, issue has existed for "a while"
Phone system too cheerful
Call MDT, nobody answers
Phone system is alternating voices for each choice
"The credit union is now closed"
"Call me!" you get voicemail
Voicemail has neither extension nor name
Client clicked callback button, didn't explain why
Voicemail is not set up yet
Case is high or urgent, issue is trivial
First option in directory is asking if you want the directory
Client thinks you're the greatest for a simple fix
The phone system has a first name
Upgrade fixes issue, client doesn't want to upgrade
Directory spells every name
MDT Actually Answers
15m of access issues
"The release broke it" but it never worked
Clipped hold music
Client is mad about the answer (not an upgrade)
PDF Crashes where the settings are wrong
Escalation
Client updates the case, then calls repeatedly
Have to sit through entire directory
"You've reach the end of the numbers!"
Who needs last names in an employee directory? Not this client
Client says they followed steps, but didn't
No employee directory
Code is old enough to drive
Half the directory is no name, just extension number
Rare products: ACSJ, CIR, OnBase, HMDA
User Error
Third-Party IT Staff
No way to talk to a human
Client who is always a jerk
OUTAGE
Client has opened several cases in a row, only answers phone once.
Network issues "but our network is fine"
Code is old enough to drink
"can you give any insight..."
Case is a word salad, client isn't much better
Voicemail is full
Hold time of 5 minutes or more
