Client Bingo

This bingo card has a free space and 48 words: Upgrade fixes issue, client doesn't want to upgrade, Call MDT, nobody answers, PDF Crashes where the settings are wrong, OUTAGE, "The release broke it" but it never worked, Code is old enough to drive, Client is mad about the answer (not an upgrade), Case is high or urgent, issue is trivial, Client who is always a jerk, Case is a word salad, client isn't much better, Client says they followed steps, but didn't, Client clicked callback button, didn't explain why, 15m of access issues, User Error, Third-Party IT Staff, Network issues "but our network is fine", Escalation, Code is old enough to drink, Client updates the case, then calls repeatedly, "can you give any insight...", Code is an unsupported nightmare, Client thinks you're the greatest for a simple fix, Rare products: ACSJ, CIR, OnBase, HMDA, Case is high or urgent, issue has existed for "a while", MDT Actually Answers, Have to sit through entire directory, Directory spells every name, Hold time of 5 minutes or more, No employee directory, The phone system has a first name, Clipped hold music, Half the directory is no name, just extension number, Typed in the name, get someone else, Phone system too cheerful, Phone system is alternating voices for each choice, "You've reach the end of the numbers!", No way to talk to a human, Voicemail has neither extension nor name, "The credit union is now closed", "Call me!" you get voicemail, The employee directory is the LAST CHOICE, Weird flute or whistle music while on hold, Phone system voice is clearly a screen reader, First option in directory is asking if you want the directory, Voicemail is full, Who needs last names in an employee directory? Not this client, Voicemail is not set up yet and Client has opened several cases in a row, only answers phone once..

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