THOUGHTWE WERECAVALIERFORDTRANSFERCUSTOMERTO AECALLS TOMAKE ANAPPOINTMENTFOR A STATEINSPECTIONPHANTOM - not inCDK, insistsvehicle here, takessome investigatingto findVEHICLEIS PRE2013CUSTOMERIN TEARSLEAVINGTOMORROW/THISWEEKEND NEED___ TODAYCAN'TREMEMBERWHEN THEAPPOINTMENTISWATCH ONCAMERA ASSAIGNORESYOUR CALL!NEEDS TOGO GET ACALENDARSUCCESSFULLYTRANSFERCUSTOMER TO;)DOESN'TREMEMBERWHEN THEAPPT IS, ANDIT WASMISSEDCUSTOMERCALLS TOCOMPLAINCUSTOMERHANGS UPON YOUCUSTOMERUSESX&%$$h@#LANGUAGECUSTOMERCALLS TOCOMPLIMENTUSPHONECALL TAKESMORE THAN7 MINUTESCALLS IT"QUICK LUBE"OR OTHERWRONGNAMEYELLING ATSOMEONETHEY'REWITHCALL ONSPEAKERWHILEPEOPLEARE NOISYCUSTOMERIS A SWEETCINNAMONROLLTRUCKSHOPAPPTCALLFROMFMCHAVE TOEXPLAINSTATEINSPECTIONS"ON MY WAY"CUSTOMERGOING TO COMEIN INSTEAD OFTALKING ON THEPHONECUSTOMER'SVEHICLE ISPRE-2020CUSTOMERUSESENDEARMENT(YUCK!)TRANSFERCUSTOMERTO KSTRANSFERA WARMCALL TOQL SACUSTOMERCHANGES MINDABOUT RESCH.WHEN THEYLEARN THENEXT AVAIL.DATETRANSMISSIONSHOP APPT"JUST IN*" FORSERVICE ANDHAS PROBLEM(MORE THAN AMONTH AGO*)ASKS TOSPEAK TOSOMEONEWHO NOLONGERWORKS HEREBEATSOMEONETO A CALLCUSTOMEROVERSHARESSUCCESSFULLYTRANSFER ACALL FROMFMCWON'T LETYOU MAKEAPPT, WILLONLY TALKTO SACALLFORSALESMAINSERVICEAPPTSPEEDY!SOMEONEBEATS YOU TOTHE CALL, BUTYOU BOTHTALKDOES MYWARRANTYCOVER…?NEEDSTOWRITE ITDOWNJUST INFORSERVICEAND HASPROBLEMNEEDSA RIDEQLAPPTCALLFORPARTSCALL ONSPEAKERWHILETV/RADIOIS ON….HOLDING….STILLHOLDING(CUSTOMER INSISTSON HOLDING FORSA)CUSTOMERSEEMS TO BEIN AN ALTEREDSTATE (SLEEPOR OTHER??)HAVE TOHELP ACUSTOMER INTHE WAITINGAREATEXT RACE- SOMEONEBEATS YOUTO T2DREPLIESCUSTOMERWANTSRECALL APPTTHAT'SADVANCEDNOTICEAFRAIDDASH LIGHTMEANS CARMAY BLOWUPCHECKINGON TOW INTITLE MEENTITLED -CUSTOMERWANTSSPECIALTREATMENTDUDE, WHERE'S MYCAR?at bodyshop/aftermarket/anotherdealer)CUSTOMERDEMANDSTO SPEAKTO GMCELEBRITY/FAMOUSNAMETHOUGHTWE WERECAVALIERFORDTRANSFERCUSTOMERTO AECALLS TOMAKE ANAPPOINTMENTFOR A STATEINSPECTIONPHANTOM - not inCDK, insistsvehicle here, takessome investigatingto findVEHICLEIS PRE2013CUSTOMERIN TEARSLEAVINGTOMORROW/THISWEEKEND NEED___ TODAYCAN'TREMEMBERWHEN THEAPPOINTMENTISWATCH ONCAMERA ASSAIGNORESYOUR CALL!NEEDS TOGO GET ACALENDARSUCCESSFULLYTRANSFERCUSTOMER TO;)DOESN'TREMEMBERWHEN THEAPPT IS, ANDIT WASMISSEDCUSTOMERCALLS TOCOMPLAINCUSTOMERHANGS UPON YOUCUSTOMERUSESX&%$$h@#LANGUAGECUSTOMERCALLS TOCOMPLIMENTUSPHONECALL TAKESMORE THAN7 MINUTESCALLS IT"QUICK LUBE"OR OTHERWRONGNAMEYELLING ATSOMEONETHEY'REWITHCALL ONSPEAKERWHILEPEOPLEARE NOISYCUSTOMERIS A SWEETCINNAMONROLLTRUCKSHOPAPPTCALLFROMFMCHAVE TOEXPLAINSTATEINSPECTIONS"ON MY WAY"CUSTOMERGOING TO COMEIN INSTEAD OFTALKING ON THEPHONECUSTOMER'SVEHICLE ISPRE-2020CUSTOMERUSESENDEARMENT(YUCK!)TRANSFERCUSTOMERTO KSTRANSFERA WARMCALL TOQL SACUSTOMERCHANGES MINDABOUT RESCH.WHEN THEYLEARN THENEXT AVAIL.DATETRANSMISSIONSHOP APPT"JUST IN*" FORSERVICE ANDHAS PROBLEM(MORE THAN AMONTH AGO*)ASKS TOSPEAK TOSOMEONEWHO NOLONGERWORKS HEREBEATSOMEONETO A CALLCUSTOMEROVERSHARESSUCCESSFULLYTRANSFER ACALL FROMFMCWON'T LETYOU MAKEAPPT, WILLONLY TALKTO SACALLFORSALESMAINSERVICEAPPTSPEEDY!SOMEONEBEATS YOU TOTHE CALL, BUTYOU BOTHTALKDOES MYWARRANTYCOVER…?NEEDSTOWRITE ITDOWNJUST INFORSERVICEAND HASPROBLEMNEEDSA RIDEQLAPPTCALLFORPARTSCALL ONSPEAKERWHILETV/RADIOIS ON….HOLDING….STILLHOLDING(CUSTOMER INSISTSON HOLDING FORSA)CUSTOMERSEEMS TO BEIN AN ALTEREDSTATE (SLEEPOR OTHER??)HAVE TOHELP ACUSTOMER INTHE WAITINGAREATEXT RACE- SOMEONEBEATS YOUTO T2DREPLIESCUSTOMERWANTSRECALL APPTTHAT'SADVANCEDNOTICEAFRAIDDASH LIGHTMEANS CARMAY BLOWUPCHECKINGON TOW INTITLE MEENTITLED -CUSTOMERWANTSSPECIALTREATMENTDUDE, WHERE'S MYCAR?at bodyshop/aftermarket/anotherdealer)CUSTOMERDEMANDSTO SPEAKTO GMCELEBRITY/FAMOUSNAME

SERVICE BDC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. THOUGHT WE WERE CAVALIER FORD
  2. TRANSFER CUSTOMER TO AE
  3. CALLS TO MAKE AN APPOINTMENT FOR A STATE INSPECTION
  4. PHANTOM - not in CDK, insists vehicle here, takes some investigating to find
  5. VEHICLE IS PRE 2013
  6. CUSTOMER IN TEARS
  7. LEAVING TOMORROW/THIS WEEKEND NEED ___ TODAY
  8. CAN'T REMEMBER WHEN THE APPOINTMENT IS
  9. WATCH ON CAMERA AS SA IGNORES YOUR CALL!
  10. NEEDS TO GO GET A CALENDAR
  11. SUCCESSFULLY TRANSFER CUSTOMER TO ;)
  12. DOESN'T REMEMBER WHEN THE APPT IS, AND IT WAS MISSED
  13. CUSTOMER CALLS TO COMPLAIN
  14. CUSTOMER HANGS UP ON YOU
  15. CUSTOMER USES X&%$$h@# LANGUAGE
  16. CUSTOMER CALLS TO COMPLIMENT US
  17. PHONE CALL TAKES MORE THAN 7 MINUTES
  18. CALLS IT "QUICK LUBE" OR OTHER WRONG NAME
  19. YELLING AT SOMEONE THEY'RE WITH
  20. CALL ON SPEAKER WHILE PEOPLE ARE NOISY
  21. CUSTOMER IS A SWEET CINNAMON ROLL
  22. TRUCK SHOP APPT
  23. CALL FROM FMC
  24. HAVE TO EXPLAIN STATE INSPECTIONS
  25. "ON MY WAY" CUSTOMER GOING TO COME IN INSTEAD OF TALKING ON THE PHONE
  26. CUSTOMER'S VEHICLE IS PRE-2020
  27. CUSTOMER USES ENDEARMENT (YUCK!)
  28. TRANSFER CUSTOMER TO KS
  29. TRANSFER A WARM CALL TO QL SA
  30. CUSTOMER CHANGES MIND ABOUT RESCH. WHEN THEY LEARN THE NEXT AVAIL. DATE
  31. TRANSMISSION SHOP APPT
  32. "JUST IN*" FOR SERVICE AND HAS PROBLEM (MORE THAN A MONTH AGO*)
  33. ASKS TO SPEAK TO SOMEONE WHO NO LONGER WORKS HERE
  34. BEAT SOMEONE TO A CALL
  35. CUSTOMER OVERSHARES
  36. SUCCESSFULLY TRANSFER A CALL FROM FMC
  37. WON'T LET YOU MAKE APPT, WILL ONLY TALK TO SA
  38. CALL FOR SALES
  39. MAIN SERVICE APPT
  40. SPEEDY! SOMEONE BEATS YOU TO THE CALL, BUT YOU BOTH TALK
  41. DOES MY WARRANTY COVER…?
  42. NEEDS TO WRITE IT DOWN
  43. JUST IN FOR SERVICE AND HAS PROBLEM
  44. NEEDS A RIDE
  45. QL APPT
  46. CALL FOR PARTS
  47. CALL ON SPEAKER WHILE TV/RADIO IS ON
  48. ….HOLDING….STILL HOLDING (CUSTOMER INSISTS ON HOLDING FOR SA)
  49. CUSTOMER SEEMS TO BE IN AN ALTERED STATE (SLEEP OR OTHER??)
  50. HAVE TO HELP A CUSTOMER IN THE WAITING AREA
  51. TEXT RACE - SOMEONE BEATS YOU TO T2D REPLIES
  52. CUSTOMER WANTS RECALL APPT THAT'S ADVANCED NOTICE
  53. AFRAID DASH LIGHT MEANS CAR MAY BLOW UP
  54. CHECKING ON TOW IN
  55. TITLE ME ENTITLED -CUSTOMER WANTS SPECIAL TREATMENT
  56. DUDE, WHERE'S MY CAR?at body shop/aftermarket/another dealer)
  57. CUSTOMER DEMANDS TO SPEAK TO GM
  58. CELEBRITY/FAMOUS NAME