CALLFORSALESLEAVINGTOMORROW/THISWEEKEND NEED___ TODAYTEXT RACE- SOMEONEBEATS YOUTO T2DREPLIESDUDE, WHERE'S MYCAR?at bodyshop/aftermarket/anotherdealer)NEEDSA RIDECALL ONSPEAKERWHILEPEOPLEARE NOISYBEATSOMEONETO A CALLCUSTOMERUSESX&%$$h@#LANGUAGECHECKINGON TOW INCUSTOMERHANGS UPON YOUYELLING ATSOMEONETHEY'REWITHASKS TOSPEAK TOSOMEONEWHO NOLONGERWORKS HERETRANSFERCUSTOMERTO KSTRUCKSHOPAPPTCUSTOMERDEMANDSTO SPEAKTO GMCUSTOMERWANTSRECALL APPTTHAT'SADVANCEDNOTICECALLS IT"QUICK LUBE"OR OTHERWRONGNAMETHOUGHTWE WERECAVALIERFORDHAVE TOHELP ACUSTOMER INTHE WAITINGAREAWON'T LETYOU MAKEAPPT, WILLONLY TALKTO SAPHONECALL TAKESMORE THAN7 MINUTESSUCCESSFULLYTRANSFER ACALL FROMFMCMAINSERVICEAPPTQLAPPTCELEBRITY/FAMOUSNAMETRANSMISSIONSHOP APPTCUSTOMERIS A SWEETCINNAMONROLLNEEDS TOGO GET ACALENDARTRANSFERA WARMCALL TOQL SAPHANTOM - not inCDK, insistsvehicle here, takessome investigatingto findSPEEDY!SOMEONEBEATS YOU TOTHE CALL, BUTYOU BOTHTALK"ON MY WAY"CUSTOMERGOING TO COMEIN INSTEAD OFTALKING ON THEPHONECUSTOMERIN TEARSCUSTOMER'SVEHICLE ISPRE-2020TITLE MEENTITLED -CUSTOMERWANTSSPECIALTREATMENTSUCCESSFULLYTRANSFERCUSTOMER TO;)WATCH ONCAMERA ASSAIGNORESYOUR CALL!DOESN'TREMEMBERWHEN THEAPPT IS, ANDIT WASMISSEDNEEDSTOWRITE ITDOWNCUSTOMERCHANGES MINDABOUT RESCH.WHEN THEYLEARN THENEXT AVAIL.DATECALLFROMFMCCALL ONSPEAKERWHILETV/RADIOIS ONCUSTOMERCALLS TOCOMPLIMENTUSCUSTOMEROVERSHARESCUSTOMERSEEMS TO BEIN AN ALTEREDSTATE (SLEEPOR OTHER??)JUST INFORSERVICEAND HASPROBLEMCUSTOMERCALLS TOCOMPLAINCUSTOMERUSESENDEARMENT(YUCK!)CALLFORPARTSCAN'TREMEMBERWHEN THEAPPOINTMENTISAFRAIDDASH LIGHTMEANS CARMAY BLOWUPDOES MYWARRANTYCOVER…?VEHICLEIS PRE2013HAVE TOEXPLAINSTATEINSPECTIONS….HOLDING….STILLHOLDING(CUSTOMER INSISTSON HOLDING FORSA)TRANSFERCUSTOMERTO AECALLS TOMAKE ANAPPOINTMENTFOR A STATEINSPECTION"JUST IN*" FORSERVICE ANDHAS PROBLEM(MORE THAN AMONTH AGO*)CALLFORSALESLEAVINGTOMORROW/THISWEEKEND NEED___ TODAYTEXT RACE- SOMEONEBEATS YOUTO T2DREPLIESDUDE, WHERE'S MYCAR?at bodyshop/aftermarket/anotherdealer)NEEDSA RIDECALL ONSPEAKERWHILEPEOPLEARE NOISYBEATSOMEONETO A CALLCUSTOMERUSESX&%$$h@#LANGUAGECHECKINGON TOW INCUSTOMERHANGS UPON YOUYELLING ATSOMEONETHEY'REWITHASKS TOSPEAK TOSOMEONEWHO NOLONGERWORKS HERETRANSFERCUSTOMERTO KSTRUCKSHOPAPPTCUSTOMERDEMANDSTO SPEAKTO GMCUSTOMERWANTSRECALL APPTTHAT'SADVANCEDNOTICECALLS IT"QUICK LUBE"OR OTHERWRONGNAMETHOUGHTWE WERECAVALIERFORDHAVE TOHELP ACUSTOMER INTHE WAITINGAREAWON'T LETYOU MAKEAPPT, WILLONLY TALKTO SAPHONECALL TAKESMORE THAN7 MINUTESSUCCESSFULLYTRANSFER ACALL FROMFMCMAINSERVICEAPPTQLAPPTCELEBRITY/FAMOUSNAMETRANSMISSIONSHOP APPTCUSTOMERIS A SWEETCINNAMONROLLNEEDS TOGO GET ACALENDARTRANSFERA WARMCALL TOQL SAPHANTOM - not inCDK, insistsvehicle here, takessome investigatingto findSPEEDY!SOMEONEBEATS YOU TOTHE CALL, BUTYOU BOTHTALK"ON MY WAY"CUSTOMERGOING TO COMEIN INSTEAD OFTALKING ON THEPHONECUSTOMERIN TEARSCUSTOMER'SVEHICLE ISPRE-2020TITLE MEENTITLED -CUSTOMERWANTSSPECIALTREATMENTSUCCESSFULLYTRANSFERCUSTOMER TO;)WATCH ONCAMERA ASSAIGNORESYOUR CALL!DOESN'TREMEMBERWHEN THEAPPT IS, ANDIT WASMISSEDNEEDSTOWRITE ITDOWNCUSTOMERCHANGES MINDABOUT RESCH.WHEN THEYLEARN THENEXT AVAIL.DATECALLFROMFMCCALL ONSPEAKERWHILETV/RADIOIS ONCUSTOMERCALLS TOCOMPLIMENTUSCUSTOMEROVERSHARESCUSTOMERSEEMS TO BEIN AN ALTEREDSTATE (SLEEPOR OTHER??)JUST INFORSERVICEAND HASPROBLEMCUSTOMERCALLS TOCOMPLAINCUSTOMERUSESENDEARMENT(YUCK!)CALLFORPARTSCAN'TREMEMBERWHEN THEAPPOINTMENTISAFRAIDDASH LIGHTMEANS CARMAY BLOWUPDOES MYWARRANTYCOVER…?VEHICLEIS PRE2013HAVE TOEXPLAINSTATEINSPECTIONS….HOLDING….STILLHOLDING(CUSTOMER INSISTSON HOLDING FORSA)TRANSFERCUSTOMERTO AECALLS TOMAKE ANAPPOINTMENTFOR A STATEINSPECTION"JUST IN*" FORSERVICE ANDHAS PROBLEM(MORE THAN AMONTH AGO*)

SERVICE BDC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CALL FOR SALES
  2. LEAVING TOMORROW/THIS WEEKEND NEED ___ TODAY
  3. TEXT RACE - SOMEONE BEATS YOU TO T2D REPLIES
  4. DUDE, WHERE'S MY CAR?at body shop/aftermarket/another dealer)
  5. NEEDS A RIDE
  6. CALL ON SPEAKER WHILE PEOPLE ARE NOISY
  7. BEAT SOMEONE TO A CALL
  8. CUSTOMER USES X&%$$h@# LANGUAGE
  9. CHECKING ON TOW IN
  10. CUSTOMER HANGS UP ON YOU
  11. YELLING AT SOMEONE THEY'RE WITH
  12. ASKS TO SPEAK TO SOMEONE WHO NO LONGER WORKS HERE
  13. TRANSFER CUSTOMER TO KS
  14. TRUCK SHOP APPT
  15. CUSTOMER DEMANDS TO SPEAK TO GM
  16. CUSTOMER WANTS RECALL APPT THAT'S ADVANCED NOTICE
  17. CALLS IT "QUICK LUBE" OR OTHER WRONG NAME
  18. THOUGHT WE WERE CAVALIER FORD
  19. HAVE TO HELP A CUSTOMER IN THE WAITING AREA
  20. WON'T LET YOU MAKE APPT, WILL ONLY TALK TO SA
  21. PHONE CALL TAKES MORE THAN 7 MINUTES
  22. SUCCESSFULLY TRANSFER A CALL FROM FMC
  23. MAIN SERVICE APPT
  24. QL APPT
  25. CELEBRITY/FAMOUS NAME
  26. TRANSMISSION SHOP APPT
  27. CUSTOMER IS A SWEET CINNAMON ROLL
  28. NEEDS TO GO GET A CALENDAR
  29. TRANSFER A WARM CALL TO QL SA
  30. PHANTOM - not in CDK, insists vehicle here, takes some investigating to find
  31. SPEEDY! SOMEONE BEATS YOU TO THE CALL, BUT YOU BOTH TALK
  32. "ON MY WAY" CUSTOMER GOING TO COME IN INSTEAD OF TALKING ON THE PHONE
  33. CUSTOMER IN TEARS
  34. CUSTOMER'S VEHICLE IS PRE-2020
  35. TITLE ME ENTITLED -CUSTOMER WANTS SPECIAL TREATMENT
  36. SUCCESSFULLY TRANSFER CUSTOMER TO ;)
  37. WATCH ON CAMERA AS SA IGNORES YOUR CALL!
  38. DOESN'T REMEMBER WHEN THE APPT IS, AND IT WAS MISSED
  39. NEEDS TO WRITE IT DOWN
  40. CUSTOMER CHANGES MIND ABOUT RESCH. WHEN THEY LEARN THE NEXT AVAIL. DATE
  41. CALL FROM FMC
  42. CALL ON SPEAKER WHILE TV/RADIO IS ON
  43. CUSTOMER CALLS TO COMPLIMENT US
  44. CUSTOMER OVERSHARES
  45. CUSTOMER SEEMS TO BE IN AN ALTERED STATE (SLEEP OR OTHER??)
  46. JUST IN FOR SERVICE AND HAS PROBLEM
  47. CUSTOMER CALLS TO COMPLAIN
  48. CUSTOMER USES ENDEARMENT (YUCK!)
  49. CALL FOR PARTS
  50. CAN'T REMEMBER WHEN THE APPOINTMENT IS
  51. AFRAID DASH LIGHT MEANS CAR MAY BLOW UP
  52. DOES MY WARRANTY COVER…?
  53. VEHICLE IS PRE 2013
  54. HAVE TO EXPLAIN STATE INSPECTIONS
  55. ….HOLDING….STILL HOLDING (CUSTOMER INSISTS ON HOLDING FOR SA)
  56. TRANSFER CUSTOMER TO AE
  57. CALLS TO MAKE AN APPOINTMENT FOR A STATE INSPECTION
  58. "JUST IN*" FOR SERVICE AND HAS PROBLEM (MORE THAN A MONTH AGO*)