LEAVINGTOMORROW/THISWEEKEND NEED___ TODAYCUSTOMER'SVEHICLE ISPRE-2020"ON MY WAY"CUSTOMERGOING TO COMEIN INSTEAD OFTALKING ON THEPHONETEXT RACE- SOMEONEBEATS YOUTO T2DREPLIES….HOLDING….STILLHOLDING(CUSTOMER INSISTSON HOLDING FORSA)CALLFROMFMCCUSTOMERCHANGES MINDABOUT RESCH.WHEN THEYLEARN THENEXT AVAIL.DATEWON'T LETYOU MAKEAPPT, WILLONLY TALKTO SAQLAPPTCAN'TREMEMBERWHEN THEAPPOINTMENTISTRANSFERA WARMCALL TOQL SATITLE MEENTITLED -CUSTOMERWANTSSPECIALTREATMENTJUST INFORSERVICEAND HASPROBLEMNEEDSTOWRITE ITDOWNTRANSFERCUSTOMERTO AEHAVE TOEXPLAINSTATEINSPECTIONSBEATSOMEONETO A CALLNEEDS TOGO GET ACALENDARCHECKINGON TOW INCUSTOMERHANGS UPON YOUCALLS IT"QUICK LUBE"OR OTHERWRONGNAMECUSTOMERIN TEARSCUSTOMERUSESENDEARMENT(YUCK!)VEHICLEIS PRE2013TRANSFERCUSTOMERTO KSDUDE, WHERE'S MYCAR?at bodyshop/aftermarket/anotherdealer)CUSTOMEROVERSHARESNEEDSA RIDECALL ONSPEAKERWHILEPEOPLEARE NOISYCALLFORSALESDOESN'TREMEMBERWHEN THEAPPT IS, ANDIT WASMISSEDWATCH ONCAMERA ASSAIGNORESYOUR CALL!HAVE TOHELP ACUSTOMER INTHE WAITINGAREAPHANTOM - not inCDK, insistsvehicle here, takessome investigatingto findCUSTOMERSEEMS TO BEIN AN ALTEREDSTATE (SLEEPOR OTHER??)CUSTOMERWANTSRECALL APPTTHAT'SADVANCEDNOTICE"JUST IN*" FORSERVICE ANDHAS PROBLEM(MORE THAN AMONTH AGO*)SUCCESSFULLYTRANSFERCUSTOMER TO;)CUSTOMERCALLS TOCOMPLIMENTUSCUSTOMERDEMANDSTO SPEAKTO GMSPEEDY!SOMEONEBEATS YOU TOTHE CALL, BUTYOU BOTHTALKCALL ONSPEAKERWHILETV/RADIOIS ONPHONECALL TAKESMORE THAN7 MINUTESTHOUGHTWE WERECAVALIERFORDTRANSMISSIONSHOP APPTMAINSERVICEAPPTYELLING ATSOMEONETHEY'REWITHAFRAIDDASH LIGHTMEANS CARMAY BLOWUPCELEBRITY/FAMOUSNAMEDOES MYWARRANTYCOVER…?CALLS TOMAKE ANAPPOINTMENTFOR A STATEINSPECTIONCUSTOMERCALLS TOCOMPLAINCALLFORPARTSCUSTOMERIS A SWEETCINNAMONROLLSUCCESSFULLYTRANSFER ACALL FROMFMCCUSTOMERUSESX&%$$h@#LANGUAGEASKS TOSPEAK TOSOMEONEWHO NOLONGERWORKS HERETRUCKSHOPAPPTLEAVINGTOMORROW/THISWEEKEND NEED___ TODAYCUSTOMER'SVEHICLE ISPRE-2020"ON MY WAY"CUSTOMERGOING TO COMEIN INSTEAD OFTALKING ON THEPHONETEXT RACE- SOMEONEBEATS YOUTO T2DREPLIES….HOLDING….STILLHOLDING(CUSTOMER INSISTSON HOLDING FORSA)CALLFROMFMCCUSTOMERCHANGES MINDABOUT RESCH.WHEN THEYLEARN THENEXT AVAIL.DATEWON'T LETYOU MAKEAPPT, WILLONLY TALKTO SAQLAPPTCAN'TREMEMBERWHEN THEAPPOINTMENTISTRANSFERA WARMCALL TOQL SATITLE MEENTITLED -CUSTOMERWANTSSPECIALTREATMENTJUST INFORSERVICEAND HASPROBLEMNEEDSTOWRITE ITDOWNTRANSFERCUSTOMERTO AEHAVE TOEXPLAINSTATEINSPECTIONSBEATSOMEONETO A CALLNEEDS TOGO GET ACALENDARCHECKINGON TOW INCUSTOMERHANGS UPON YOUCALLS IT"QUICK LUBE"OR OTHERWRONGNAMECUSTOMERIN TEARSCUSTOMERUSESENDEARMENT(YUCK!)VEHICLEIS PRE2013TRANSFERCUSTOMERTO KSDUDE, WHERE'S MYCAR?at bodyshop/aftermarket/anotherdealer)CUSTOMEROVERSHARESNEEDSA RIDECALL ONSPEAKERWHILEPEOPLEARE NOISYCALLFORSALESDOESN'TREMEMBERWHEN THEAPPT IS, ANDIT WASMISSEDWATCH ONCAMERA ASSAIGNORESYOUR CALL!HAVE TOHELP ACUSTOMER INTHE WAITINGAREAPHANTOM - not inCDK, insistsvehicle here, takessome investigatingto findCUSTOMERSEEMS TO BEIN AN ALTEREDSTATE (SLEEPOR OTHER??)CUSTOMERWANTSRECALL APPTTHAT'SADVANCEDNOTICE"JUST IN*" FORSERVICE ANDHAS PROBLEM(MORE THAN AMONTH AGO*)SUCCESSFULLYTRANSFERCUSTOMER TO;)CUSTOMERCALLS TOCOMPLIMENTUSCUSTOMERDEMANDSTO SPEAKTO GMSPEEDY!SOMEONEBEATS YOU TOTHE CALL, BUTYOU BOTHTALKCALL ONSPEAKERWHILETV/RADIOIS ONPHONECALL TAKESMORE THAN7 MINUTESTHOUGHTWE WERECAVALIERFORDTRANSMISSIONSHOP APPTMAINSERVICEAPPTYELLING ATSOMEONETHEY'REWITHAFRAIDDASH LIGHTMEANS CARMAY BLOWUPCELEBRITY/FAMOUSNAMEDOES MYWARRANTYCOVER…?CALLS TOMAKE ANAPPOINTMENTFOR A STATEINSPECTIONCUSTOMERCALLS TOCOMPLAINCALLFORPARTSCUSTOMERIS A SWEETCINNAMONROLLSUCCESSFULLYTRANSFER ACALL FROMFMCCUSTOMERUSESX&%$$h@#LANGUAGEASKS TOSPEAK TOSOMEONEWHO NOLONGERWORKS HERETRUCKSHOPAPPT

SERVICE BDC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
  1. LEAVING TOMORROW/THIS WEEKEND NEED ___ TODAY
  2. CUSTOMER'S VEHICLE IS PRE-2020
  3. "ON MY WAY" CUSTOMER GOING TO COME IN INSTEAD OF TALKING ON THE PHONE
  4. TEXT RACE - SOMEONE BEATS YOU TO T2D REPLIES
  5. ….HOLDING….STILL HOLDING (CUSTOMER INSISTS ON HOLDING FOR SA)
  6. CALL FROM FMC
  7. CUSTOMER CHANGES MIND ABOUT RESCH. WHEN THEY LEARN THE NEXT AVAIL. DATE
  8. WON'T LET YOU MAKE APPT, WILL ONLY TALK TO SA
  9. QL APPT
  10. CAN'T REMEMBER WHEN THE APPOINTMENT IS
  11. TRANSFER A WARM CALL TO QL SA
  12. TITLE ME ENTITLED -CUSTOMER WANTS SPECIAL TREATMENT
  13. JUST IN FOR SERVICE AND HAS PROBLEM
  14. NEEDS TO WRITE IT DOWN
  15. TRANSFER CUSTOMER TO AE
  16. HAVE TO EXPLAIN STATE INSPECTIONS
  17. BEAT SOMEONE TO A CALL
  18. NEEDS TO GO GET A CALENDAR
  19. CHECKING ON TOW IN
  20. CUSTOMER HANGS UP ON YOU
  21. CALLS IT "QUICK LUBE" OR OTHER WRONG NAME
  22. CUSTOMER IN TEARS
  23. CUSTOMER USES ENDEARMENT (YUCK!)
  24. VEHICLE IS PRE 2013
  25. TRANSFER CUSTOMER TO KS
  26. DUDE, WHERE'S MY CAR?at body shop/aftermarket/another dealer)
  27. CUSTOMER OVERSHARES
  28. NEEDS A RIDE
  29. CALL ON SPEAKER WHILE PEOPLE ARE NOISY
  30. CALL FOR SALES
  31. DOESN'T REMEMBER WHEN THE APPT IS, AND IT WAS MISSED
  32. WATCH ON CAMERA AS SA IGNORES YOUR CALL!
  33. HAVE TO HELP A CUSTOMER IN THE WAITING AREA
  34. PHANTOM - not in CDK, insists vehicle here, takes some investigating to find
  35. CUSTOMER SEEMS TO BE IN AN ALTERED STATE (SLEEP OR OTHER??)
  36. CUSTOMER WANTS RECALL APPT THAT'S ADVANCED NOTICE
  37. "JUST IN*" FOR SERVICE AND HAS PROBLEM (MORE THAN A MONTH AGO*)
  38. SUCCESSFULLY TRANSFER CUSTOMER TO ;)
  39. CUSTOMER CALLS TO COMPLIMENT US
  40. CUSTOMER DEMANDS TO SPEAK TO GM
  41. SPEEDY! SOMEONE BEATS YOU TO THE CALL, BUT YOU BOTH TALK
  42. CALL ON SPEAKER WHILE TV/RADIO IS ON
  43. PHONE CALL TAKES MORE THAN 7 MINUTES
  44. THOUGHT WE WERE CAVALIER FORD
  45. TRANSMISSION SHOP APPT
  46. MAIN SERVICE APPT
  47. YELLING AT SOMEONE THEY'RE WITH
  48. AFRAID DASH LIGHT MEANS CAR MAY BLOW UP
  49. CELEBRITY/FAMOUS NAME
  50. DOES MY WARRANTY COVER…?
  51. CALLS TO MAKE AN APPOINTMENT FOR A STATE INSPECTION
  52. CUSTOMER CALLS TO COMPLAIN
  53. CALL FOR PARTS
  54. CUSTOMER IS A SWEET CINNAMON ROLL
  55. SUCCESSFULLY TRANSFER A CALL FROM FMC
  56. CUSTOMER USES X&%$$h@# LANGUAGE
  57. ASKS TO SPEAK TO SOMEONE WHO NO LONGER WORKS HERE
  58. TRUCK SHOP APPT