CUSTOMERIN TEARSTRANSMISSIONSHOP APPTCALLFORPARTSTRANSFERCUSTOMERTO KSQLAPPTSUCCESSFULLYTRANSFERCUSTOMER TO;)NEEDSA RIDECUSTOMERCALLS TOCOMPLIMENTUSCUSTOMERUSESENDEARMENT(YUCK!)….HOLDING….STILLHOLDING(CUSTOMER INSISTSON HOLDING FORSA)CUSTOMERDEMANDSTO SPEAKTO GMCHECKINGON TOW INTRUCKSHOPAPPTWATCH ONCAMERA ASSAIGNORESYOUR CALL!CALL ONSPEAKERWHILETV/RADIOIS ONCUSTOMEROVERSHARESBEATSOMEONETO A CALLSPEEDY!SOMEONEBEATS YOU TOTHE CALL, BUTYOU BOTHTALKWON'T LETYOU MAKEAPPT, WILLONLY TALKTO SAVEHICLEIS PRE2013TRANSFERA WARMCALL TOQL SACUSTOMERHANGS UPON YOULEAVINGTOMORROW/THISWEEKEND NEED___ TODAYAFRAIDDASH LIGHTMEANS CARMAY BLOWUPCALLS TOMAKE ANAPPOINTMENTFOR A STATEINSPECTIONPHANTOM - not inCDK, insistsvehicle here, takessome investigatingto findTEXT RACE- SOMEONEBEATS YOUTO T2DREPLIESCALL ONSPEAKERWHILEPEOPLEARE NOISYCUSTOMERCALLS TOCOMPLAINJUST INFORSERVICEAND HASPROBLEMTRANSFERCUSTOMERTO AEDUDE, WHERE'S MYCAR?at bodyshop/aftermarket/anotherdealer)DOES MYWARRANTYCOVER…?ASKS TOSPEAK TOSOMEONEWHO NOLONGERWORKS HERENEEDSTOWRITE ITDOWNPHONECALL TAKESMORE THAN7 MINUTESCUSTOMER'SVEHICLE ISPRE-2020CALLFROMFMCCALLFORSALESCELEBRITY/FAMOUSNAMEYELLING ATSOMEONETHEY'REWITHHAVE TOEXPLAINSTATEINSPECTIONSCUSTOMERUSESX&%$$h@#LANGUAGE"JUST IN*" FORSERVICE ANDHAS PROBLEM(MORE THAN AMONTH AGO*)SUCCESSFULLYTRANSFER ACALL FROMFMCCALLS IT"QUICK LUBE"OR OTHERWRONGNAMECUSTOMERSEEMS TO BEIN AN ALTEREDSTATE (SLEEPOR OTHER??)HAVE TOHELP ACUSTOMER INTHE WAITINGAREATITLE MEENTITLED -CUSTOMERWANTSSPECIALTREATMENTTHOUGHTWE WERECAVALIERFORDCUSTOMERWANTSRECALL APPTTHAT'SADVANCEDNOTICEDOESN'TREMEMBERWHEN THEAPPT IS, ANDIT WASMISSEDNEEDS TOGO GET ACALENDARCAN'TREMEMBERWHEN THEAPPOINTMENTISMAINSERVICEAPPTCUSTOMERIS A SWEETCINNAMONROLLCUSTOMERCHANGES MINDABOUT RESCH.WHEN THEYLEARN THENEXT AVAIL.DATE"ON MY WAY"CUSTOMERGOING TO COMEIN INSTEAD OFTALKING ON THEPHONECUSTOMERIN TEARSTRANSMISSIONSHOP APPTCALLFORPARTSTRANSFERCUSTOMERTO KSQLAPPTSUCCESSFULLYTRANSFERCUSTOMER TO;)NEEDSA RIDECUSTOMERCALLS TOCOMPLIMENTUSCUSTOMERUSESENDEARMENT(YUCK!)….HOLDING….STILLHOLDING(CUSTOMER INSISTSON HOLDING FORSA)CUSTOMERDEMANDSTO SPEAKTO GMCHECKINGON TOW INTRUCKSHOPAPPTWATCH ONCAMERA ASSAIGNORESYOUR CALL!CALL ONSPEAKERWHILETV/RADIOIS ONCUSTOMEROVERSHARESBEATSOMEONETO A CALLSPEEDY!SOMEONEBEATS YOU TOTHE CALL, BUTYOU BOTHTALKWON'T LETYOU MAKEAPPT, WILLONLY TALKTO SAVEHICLEIS PRE2013TRANSFERA WARMCALL TOQL SACUSTOMERHANGS UPON YOULEAVINGTOMORROW/THISWEEKEND NEED___ TODAYAFRAIDDASH LIGHTMEANS CARMAY BLOWUPCALLS TOMAKE ANAPPOINTMENTFOR A STATEINSPECTIONPHANTOM - not inCDK, insistsvehicle here, takessome investigatingto findTEXT RACE- SOMEONEBEATS YOUTO T2DREPLIESCALL ONSPEAKERWHILEPEOPLEARE NOISYCUSTOMERCALLS TOCOMPLAINJUST INFORSERVICEAND HASPROBLEMTRANSFERCUSTOMERTO AEDUDE, WHERE'S MYCAR?at bodyshop/aftermarket/anotherdealer)DOES MYWARRANTYCOVER…?ASKS TOSPEAK TOSOMEONEWHO NOLONGERWORKS HERENEEDSTOWRITE ITDOWNPHONECALL TAKESMORE THAN7 MINUTESCUSTOMER'SVEHICLE ISPRE-2020CALLFROMFMCCALLFORSALESCELEBRITY/FAMOUSNAMEYELLING ATSOMEONETHEY'REWITHHAVE TOEXPLAINSTATEINSPECTIONSCUSTOMERUSESX&%$$h@#LANGUAGE"JUST IN*" FORSERVICE ANDHAS PROBLEM(MORE THAN AMONTH AGO*)SUCCESSFULLYTRANSFER ACALL FROMFMCCALLS IT"QUICK LUBE"OR OTHERWRONGNAMECUSTOMERSEEMS TO BEIN AN ALTEREDSTATE (SLEEPOR OTHER??)HAVE TOHELP ACUSTOMER INTHE WAITINGAREATITLE MEENTITLED -CUSTOMERWANTSSPECIALTREATMENTTHOUGHTWE WERECAVALIERFORDCUSTOMERWANTSRECALL APPTTHAT'SADVANCEDNOTICEDOESN'TREMEMBERWHEN THEAPPT IS, ANDIT WASMISSEDNEEDS TOGO GET ACALENDARCAN'TREMEMBERWHEN THEAPPOINTMENTISMAINSERVICEAPPTCUSTOMERIS A SWEETCINNAMONROLLCUSTOMERCHANGES MINDABOUT RESCH.WHEN THEYLEARN THENEXT AVAIL.DATE"ON MY WAY"CUSTOMERGOING TO COMEIN INSTEAD OFTALKING ON THEPHONE

SERVICE BDC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CUSTOMER IN TEARS
  2. TRANSMISSION SHOP APPT
  3. CALL FOR PARTS
  4. TRANSFER CUSTOMER TO KS
  5. QL APPT
  6. SUCCESSFULLY TRANSFER CUSTOMER TO ;)
  7. NEEDS A RIDE
  8. CUSTOMER CALLS TO COMPLIMENT US
  9. CUSTOMER USES ENDEARMENT (YUCK!)
  10. ….HOLDING….STILL HOLDING (CUSTOMER INSISTS ON HOLDING FOR SA)
  11. CUSTOMER DEMANDS TO SPEAK TO GM
  12. CHECKING ON TOW IN
  13. TRUCK SHOP APPT
  14. WATCH ON CAMERA AS SA IGNORES YOUR CALL!
  15. CALL ON SPEAKER WHILE TV/RADIO IS ON
  16. CUSTOMER OVERSHARES
  17. BEAT SOMEONE TO A CALL
  18. SPEEDY! SOMEONE BEATS YOU TO THE CALL, BUT YOU BOTH TALK
  19. WON'T LET YOU MAKE APPT, WILL ONLY TALK TO SA
  20. VEHICLE IS PRE 2013
  21. TRANSFER A WARM CALL TO QL SA
  22. CUSTOMER HANGS UP ON YOU
  23. LEAVING TOMORROW/THIS WEEKEND NEED ___ TODAY
  24. AFRAID DASH LIGHT MEANS CAR MAY BLOW UP
  25. CALLS TO MAKE AN APPOINTMENT FOR A STATE INSPECTION
  26. PHANTOM - not in CDK, insists vehicle here, takes some investigating to find
  27. TEXT RACE - SOMEONE BEATS YOU TO T2D REPLIES
  28. CALL ON SPEAKER WHILE PEOPLE ARE NOISY
  29. CUSTOMER CALLS TO COMPLAIN
  30. JUST IN FOR SERVICE AND HAS PROBLEM
  31. TRANSFER CUSTOMER TO AE
  32. DUDE, WHERE'S MY CAR?at body shop/aftermarket/another dealer)
  33. DOES MY WARRANTY COVER…?
  34. ASKS TO SPEAK TO SOMEONE WHO NO LONGER WORKS HERE
  35. NEEDS TO WRITE IT DOWN
  36. PHONE CALL TAKES MORE THAN 7 MINUTES
  37. CUSTOMER'S VEHICLE IS PRE-2020
  38. CALL FROM FMC
  39. CALL FOR SALES
  40. CELEBRITY/FAMOUS NAME
  41. YELLING AT SOMEONE THEY'RE WITH
  42. HAVE TO EXPLAIN STATE INSPECTIONS
  43. CUSTOMER USES X&%$$h@# LANGUAGE
  44. "JUST IN*" FOR SERVICE AND HAS PROBLEM (MORE THAN A MONTH AGO*)
  45. SUCCESSFULLY TRANSFER A CALL FROM FMC
  46. CALLS IT "QUICK LUBE" OR OTHER WRONG NAME
  47. CUSTOMER SEEMS TO BE IN AN ALTERED STATE (SLEEP OR OTHER??)
  48. HAVE TO HELP A CUSTOMER IN THE WAITING AREA
  49. TITLE ME ENTITLED -CUSTOMER WANTS SPECIAL TREATMENT
  50. THOUGHT WE WERE CAVALIER FORD
  51. CUSTOMER WANTS RECALL APPT THAT'S ADVANCED NOTICE
  52. DOESN'T REMEMBER WHEN THE APPT IS, AND IT WAS MISSED
  53. NEEDS TO GO GET A CALENDAR
  54. CAN'T REMEMBER WHEN THE APPOINTMENT IS
  55. MAIN SERVICE APPT
  56. CUSTOMER IS A SWEET CINNAMON ROLL
  57. CUSTOMER CHANGES MIND ABOUT RESCH. WHEN THEY LEARN THE NEXT AVAIL. DATE
  58. "ON MY WAY" CUSTOMER GOING TO COME IN INSTEAD OF TALKING ON THE PHONE