CUSTOMERWANTSRECALL APPTTHAT'SADVANCEDNOTICEWATCH ONCAMERA ASSAIGNORESYOUR CALL!TRANSFERA WARMCALL TOQL SACUSTOMERHANGS UPON YOUTITLE MEENTITLED -CUSTOMERWANTSSPECIALTREATMENTCAN'TREMEMBERWHEN THEAPPOINTMENTISYELLING ATSOMEONETHEY'REWITHTEXT RACE- SOMEONEBEATS YOUTO T2DREPLIESASKS TOSPEAK TOSOMEONEWHO NOLONGERWORKS HERECUSTOMERCALLS TOCOMPLAINQLAPPTMAINSERVICEAPPTHAVE TOEXPLAINSTATEINSPECTIONSCUSTOMERUSESENDEARMENT(YUCK!)NEEDS TOGO GET ACALENDARCALLS TOMAKE ANAPPOINTMENTFOR A STATEINSPECTIONCUSTOMEROVERSHARESNEEDSTOWRITE ITDOWNSUCCESSFULLYTRANSFER ACALL FROMFMCCUSTOMERCHANGES MINDABOUT RESCH.WHEN THEYLEARN THENEXT AVAIL.DATETHOUGHTWE WERECAVALIERFORDCUSTOMER'SVEHICLE ISPRE-2020SUCCESSFULLYTRANSFERCUSTOMER TO;)….HOLDING….STILLHOLDING(CUSTOMER INSISTSON HOLDING FORSA)CELEBRITY/FAMOUSNAMEAFRAIDDASH LIGHTMEANS CARMAY BLOWUPTRANSMISSIONSHOP APPTTRUCKSHOPAPPTWON'T LETYOU MAKEAPPT, WILLONLY TALKTO SACUSTOMERUSESX&%$$h@#LANGUAGEJUST INFORSERVICEAND HASPROBLEMTRANSFERCUSTOMERTO KSDOESN'TREMEMBERWHEN THEAPPT IS, ANDIT WASMISSEDCALLFROMFMCCALL ONSPEAKERWHILEPEOPLEARE NOISYCUSTOMERDEMANDSTO SPEAKTO GMCUSTOMERIN TEARSPHANTOM - not inCDK, insistsvehicle here, takessome investigatingto findLEAVINGTOMORROW/THISWEEKEND NEED___ TODAYDUDE, WHERE'S MYCAR?at bodyshop/aftermarket/anotherdealer)DOES MYWARRANTYCOVER…?CALL ONSPEAKERWHILETV/RADIOIS ONPHONECALL TAKESMORE THAN7 MINUTESCUSTOMERSEEMS TO BEIN AN ALTEREDSTATE (SLEEPOR OTHER??)"JUST IN*" FORSERVICE ANDHAS PROBLEM(MORE THAN AMONTH AGO*)CUSTOMERIS A SWEETCINNAMONROLLVEHICLEIS PRE2013TRANSFERCUSTOMERTO AENEEDSA RIDECHECKINGON TOW INCALLS IT"QUICK LUBE"OR OTHERWRONGNAMECALLFORSALESSPEEDY!SOMEONEBEATS YOU TOTHE CALL, BUTYOU BOTHTALKCUSTOMERCALLS TOCOMPLIMENTUSBEATSOMEONETO A CALL"ON MY WAY"CUSTOMERGOING TO COMEIN INSTEAD OFTALKING ON THEPHONECALLFORPARTSHAVE TOHELP ACUSTOMER INTHE WAITINGAREACUSTOMERWANTSRECALL APPTTHAT'SADVANCEDNOTICEWATCH ONCAMERA ASSAIGNORESYOUR CALL!TRANSFERA WARMCALL TOQL SACUSTOMERHANGS UPON YOUTITLE MEENTITLED -CUSTOMERWANTSSPECIALTREATMENTCAN'TREMEMBERWHEN THEAPPOINTMENTISYELLING ATSOMEONETHEY'REWITHTEXT RACE- SOMEONEBEATS YOUTO T2DREPLIESASKS TOSPEAK TOSOMEONEWHO NOLONGERWORKS HERECUSTOMERCALLS TOCOMPLAINQLAPPTMAINSERVICEAPPTHAVE TOEXPLAINSTATEINSPECTIONSCUSTOMERUSESENDEARMENT(YUCK!)NEEDS TOGO GET ACALENDARCALLS TOMAKE ANAPPOINTMENTFOR A STATEINSPECTIONCUSTOMEROVERSHARESNEEDSTOWRITE ITDOWNSUCCESSFULLYTRANSFER ACALL FROMFMCCUSTOMERCHANGES MINDABOUT RESCH.WHEN THEYLEARN THENEXT AVAIL.DATETHOUGHTWE WERECAVALIERFORDCUSTOMER'SVEHICLE ISPRE-2020SUCCESSFULLYTRANSFERCUSTOMER TO;)….HOLDING….STILLHOLDING(CUSTOMER INSISTSON HOLDING FORSA)CELEBRITY/FAMOUSNAMEAFRAIDDASH LIGHTMEANS CARMAY BLOWUPTRANSMISSIONSHOP APPTTRUCKSHOPAPPTWON'T LETYOU MAKEAPPT, WILLONLY TALKTO SACUSTOMERUSESX&%$$h@#LANGUAGEJUST INFORSERVICEAND HASPROBLEMTRANSFERCUSTOMERTO KSDOESN'TREMEMBERWHEN THEAPPT IS, ANDIT WASMISSEDCALLFROMFMCCALL ONSPEAKERWHILEPEOPLEARE NOISYCUSTOMERDEMANDSTO SPEAKTO GMCUSTOMERIN TEARSPHANTOM - not inCDK, insistsvehicle here, takessome investigatingto findLEAVINGTOMORROW/THISWEEKEND NEED___ TODAYDUDE, WHERE'S MYCAR?at bodyshop/aftermarket/anotherdealer)DOES MYWARRANTYCOVER…?CALL ONSPEAKERWHILETV/RADIOIS ONPHONECALL TAKESMORE THAN7 MINUTESCUSTOMERSEEMS TO BEIN AN ALTEREDSTATE (SLEEPOR OTHER??)"JUST IN*" FORSERVICE ANDHAS PROBLEM(MORE THAN AMONTH AGO*)CUSTOMERIS A SWEETCINNAMONROLLVEHICLEIS PRE2013TRANSFERCUSTOMERTO AENEEDSA RIDECHECKINGON TOW INCALLS IT"QUICK LUBE"OR OTHERWRONGNAMECALLFORSALESSPEEDY!SOMEONEBEATS YOU TOTHE CALL, BUTYOU BOTHTALKCUSTOMERCALLS TOCOMPLIMENTUSBEATSOMEONETO A CALL"ON MY WAY"CUSTOMERGOING TO COMEIN INSTEAD OFTALKING ON THEPHONECALLFORPARTSHAVE TOHELP ACUSTOMER INTHE WAITINGAREA

SERVICE BDC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CUSTOMER WANTS RECALL APPT THAT'S ADVANCED NOTICE
  2. WATCH ON CAMERA AS SA IGNORES YOUR CALL!
  3. TRANSFER A WARM CALL TO QL SA
  4. CUSTOMER HANGS UP ON YOU
  5. TITLE ME ENTITLED -CUSTOMER WANTS SPECIAL TREATMENT
  6. CAN'T REMEMBER WHEN THE APPOINTMENT IS
  7. YELLING AT SOMEONE THEY'RE WITH
  8. TEXT RACE - SOMEONE BEATS YOU TO T2D REPLIES
  9. ASKS TO SPEAK TO SOMEONE WHO NO LONGER WORKS HERE
  10. CUSTOMER CALLS TO COMPLAIN
  11. QL APPT
  12. MAIN SERVICE APPT
  13. HAVE TO EXPLAIN STATE INSPECTIONS
  14. CUSTOMER USES ENDEARMENT (YUCK!)
  15. NEEDS TO GO GET A CALENDAR
  16. CALLS TO MAKE AN APPOINTMENT FOR A STATE INSPECTION
  17. CUSTOMER OVERSHARES
  18. NEEDS TO WRITE IT DOWN
  19. SUCCESSFULLY TRANSFER A CALL FROM FMC
  20. CUSTOMER CHANGES MIND ABOUT RESCH. WHEN THEY LEARN THE NEXT AVAIL. DATE
  21. THOUGHT WE WERE CAVALIER FORD
  22. CUSTOMER'S VEHICLE IS PRE-2020
  23. SUCCESSFULLY TRANSFER CUSTOMER TO ;)
  24. ….HOLDING….STILL HOLDING (CUSTOMER INSISTS ON HOLDING FOR SA)
  25. CELEBRITY/FAMOUS NAME
  26. AFRAID DASH LIGHT MEANS CAR MAY BLOW UP
  27. TRANSMISSION SHOP APPT
  28. TRUCK SHOP APPT
  29. WON'T LET YOU MAKE APPT, WILL ONLY TALK TO SA
  30. CUSTOMER USES X&%$$h@# LANGUAGE
  31. JUST IN FOR SERVICE AND HAS PROBLEM
  32. TRANSFER CUSTOMER TO KS
  33. DOESN'T REMEMBER WHEN THE APPT IS, AND IT WAS MISSED
  34. CALL FROM FMC
  35. CALL ON SPEAKER WHILE PEOPLE ARE NOISY
  36. CUSTOMER DEMANDS TO SPEAK TO GM
  37. CUSTOMER IN TEARS
  38. PHANTOM - not in CDK, insists vehicle here, takes some investigating to find
  39. LEAVING TOMORROW/THIS WEEKEND NEED ___ TODAY
  40. DUDE, WHERE'S MY CAR?at body shop/aftermarket/another dealer)
  41. DOES MY WARRANTY COVER…?
  42. CALL ON SPEAKER WHILE TV/RADIO IS ON
  43. PHONE CALL TAKES MORE THAN 7 MINUTES
  44. CUSTOMER SEEMS TO BE IN AN ALTERED STATE (SLEEP OR OTHER??)
  45. "JUST IN*" FOR SERVICE AND HAS PROBLEM (MORE THAN A MONTH AGO*)
  46. CUSTOMER IS A SWEET CINNAMON ROLL
  47. VEHICLE IS PRE 2013
  48. TRANSFER CUSTOMER TO AE
  49. NEEDS A RIDE
  50. CHECKING ON TOW IN
  51. CALLS IT "QUICK LUBE" OR OTHER WRONG NAME
  52. CALL FOR SALES
  53. SPEEDY! SOMEONE BEATS YOU TO THE CALL, BUT YOU BOTH TALK
  54. CUSTOMER CALLS TO COMPLIMENT US
  55. BEAT SOMEONE TO A CALL
  56. "ON MY WAY" CUSTOMER GOING TO COME IN INSTEAD OF TALKING ON THE PHONE
  57. CALL FOR PARTS
  58. HAVE TO HELP A CUSTOMER IN THE WAITING AREA