CUSTOMEROVERSHARESSUCCESSFULLYTRANSFER ACALL FROMFMCTEXT RACE- SOMEONEBEATS YOUTO T2DREPLIES….HOLDING….STILLHOLDING(CUSTOMER INSISTSON HOLDING FORSA)CUSTOMERHANGS UPON YOUCUSTOMERSEEMS TO BEIN AN ALTEREDSTATE (SLEEPOR OTHER??)TRUCKSHOPAPPTJUST INFORSERVICEAND HASPROBLEMYELLING ATSOMEONETHEY'REWITHCUSTOMERUSESX&%$$h@#LANGUAGETRANSFERCUSTOMERTO KSNEEDSTOWRITE ITDOWNDUDE, WHERE'S MYCAR?at bodyshop/aftermarket/anotherdealer)MAINSERVICEAPPTVEHICLEIS PRE2013AFRAIDDASH LIGHTMEANS CARMAY BLOWUPCALL ONSPEAKERWHILEPEOPLEARE NOISYNEEDSA RIDEPHONECALL TAKESMORE THAN7 MINUTESCUSTOMERCALLS TOCOMPLAINLEAVINGTOMORROW/THISWEEKEND NEED___ TODAYCUSTOMERCALLS TOCOMPLIMENTUSCUSTOMER'SVEHICLE ISPRE-2020"JUST IN*" FORSERVICE ANDHAS PROBLEM(MORE THAN AMONTH AGO*)WON'T LETYOU MAKEAPPT, WILLONLY TALKTO SA"ON MY WAY"CUSTOMERGOING TO COMEIN INSTEAD OFTALKING ON THEPHONESUCCESSFULLYTRANSFERCUSTOMER TO;)CALLS TOMAKE ANAPPOINTMENTFOR A STATEINSPECTIONWATCH ONCAMERA ASSAIGNORESYOUR CALL!NEEDS TOGO GET ACALENDARCUSTOMERIS A SWEETCINNAMONROLLPHANTOM - not inCDK, insistsvehicle here, takessome investigatingto findDOESN'TREMEMBERWHEN THEAPPT IS, ANDIT WASMISSEDCELEBRITY/FAMOUSNAMETRANSFERA WARMCALL TOQL SACALL ONSPEAKERWHILETV/RADIOIS ONDOES MYWARRANTYCOVER…?QLAPPTCUSTOMERUSESENDEARMENT(YUCK!)CUSTOMERWANTSRECALL APPTTHAT'SADVANCEDNOTICECHECKINGON TOW INCUSTOMERIN TEARSBEATSOMEONETO A CALLCAN'TREMEMBERWHEN THEAPPOINTMENTISCUSTOMERCHANGES MINDABOUT RESCH.WHEN THEYLEARN THENEXT AVAIL.DATECALLFORPARTSHAVE TOHELP ACUSTOMER INTHE WAITINGAREACUSTOMERDEMANDSTO SPEAKTO GMHAVE TOEXPLAINSTATEINSPECTIONSTHOUGHTWE WERECAVALIERFORDCALLFORSALESCALLFROMFMCTRANSMISSIONSHOP APPTTRANSFERCUSTOMERTO AESPEEDY!SOMEONEBEATS YOU TOTHE CALL, BUTYOU BOTHTALKASKS TOSPEAK TOSOMEONEWHO NOLONGERWORKS HERETITLE MEENTITLED -CUSTOMERWANTSSPECIALTREATMENTCALLS IT"QUICK LUBE"OR OTHERWRONGNAMECUSTOMEROVERSHARESSUCCESSFULLYTRANSFER ACALL FROMFMCTEXT RACE- SOMEONEBEATS YOUTO T2DREPLIES….HOLDING….STILLHOLDING(CUSTOMER INSISTSON HOLDING FORSA)CUSTOMERHANGS UPON YOUCUSTOMERSEEMS TO BEIN AN ALTEREDSTATE (SLEEPOR OTHER??)TRUCKSHOPAPPTJUST INFORSERVICEAND HASPROBLEMYELLING ATSOMEONETHEY'REWITHCUSTOMERUSESX&%$$h@#LANGUAGETRANSFERCUSTOMERTO KSNEEDSTOWRITE ITDOWNDUDE, WHERE'S MYCAR?at bodyshop/aftermarket/anotherdealer)MAINSERVICEAPPTVEHICLEIS PRE2013AFRAIDDASH LIGHTMEANS CARMAY BLOWUPCALL ONSPEAKERWHILEPEOPLEARE NOISYNEEDSA RIDEPHONECALL TAKESMORE THAN7 MINUTESCUSTOMERCALLS TOCOMPLAINLEAVINGTOMORROW/THISWEEKEND NEED___ TODAYCUSTOMERCALLS TOCOMPLIMENTUSCUSTOMER'SVEHICLE ISPRE-2020"JUST IN*" FORSERVICE ANDHAS PROBLEM(MORE THAN AMONTH AGO*)WON'T LETYOU MAKEAPPT, WILLONLY TALKTO SA"ON MY WAY"CUSTOMERGOING TO COMEIN INSTEAD OFTALKING ON THEPHONESUCCESSFULLYTRANSFERCUSTOMER TO;)CALLS TOMAKE ANAPPOINTMENTFOR A STATEINSPECTIONWATCH ONCAMERA ASSAIGNORESYOUR CALL!NEEDS TOGO GET ACALENDARCUSTOMERIS A SWEETCINNAMONROLLPHANTOM - not inCDK, insistsvehicle here, takessome investigatingto findDOESN'TREMEMBERWHEN THEAPPT IS, ANDIT WASMISSEDCELEBRITY/FAMOUSNAMETRANSFERA WARMCALL TOQL SACALL ONSPEAKERWHILETV/RADIOIS ONDOES MYWARRANTYCOVER…?QLAPPTCUSTOMERUSESENDEARMENT(YUCK!)CUSTOMERWANTSRECALL APPTTHAT'SADVANCEDNOTICECHECKINGON TOW INCUSTOMERIN TEARSBEATSOMEONETO A CALLCAN'TREMEMBERWHEN THEAPPOINTMENTISCUSTOMERCHANGES MINDABOUT RESCH.WHEN THEYLEARN THENEXT AVAIL.DATECALLFORPARTSHAVE TOHELP ACUSTOMER INTHE WAITINGAREACUSTOMERDEMANDSTO SPEAKTO GMHAVE TOEXPLAINSTATEINSPECTIONSTHOUGHTWE WERECAVALIERFORDCALLFORSALESCALLFROMFMCTRANSMISSIONSHOP APPTTRANSFERCUSTOMERTO AESPEEDY!SOMEONEBEATS YOU TOTHE CALL, BUTYOU BOTHTALKASKS TOSPEAK TOSOMEONEWHO NOLONGERWORKS HERETITLE MEENTITLED -CUSTOMERWANTSSPECIALTREATMENTCALLS IT"QUICK LUBE"OR OTHERWRONGNAME

SERVICE BDC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CUSTOMER OVERSHARES
  2. SUCCESSFULLY TRANSFER A CALL FROM FMC
  3. TEXT RACE - SOMEONE BEATS YOU TO T2D REPLIES
  4. ….HOLDING….STILL HOLDING (CUSTOMER INSISTS ON HOLDING FOR SA)
  5. CUSTOMER HANGS UP ON YOU
  6. CUSTOMER SEEMS TO BE IN AN ALTERED STATE (SLEEP OR OTHER??)
  7. TRUCK SHOP APPT
  8. JUST IN FOR SERVICE AND HAS PROBLEM
  9. YELLING AT SOMEONE THEY'RE WITH
  10. CUSTOMER USES X&%$$h@# LANGUAGE
  11. TRANSFER CUSTOMER TO KS
  12. NEEDS TO WRITE IT DOWN
  13. DUDE, WHERE'S MY CAR?at body shop/aftermarket/another dealer)
  14. MAIN SERVICE APPT
  15. VEHICLE IS PRE 2013
  16. AFRAID DASH LIGHT MEANS CAR MAY BLOW UP
  17. CALL ON SPEAKER WHILE PEOPLE ARE NOISY
  18. NEEDS A RIDE
  19. PHONE CALL TAKES MORE THAN 7 MINUTES
  20. CUSTOMER CALLS TO COMPLAIN
  21. LEAVING TOMORROW/THIS WEEKEND NEED ___ TODAY
  22. CUSTOMER CALLS TO COMPLIMENT US
  23. CUSTOMER'S VEHICLE IS PRE-2020
  24. "JUST IN*" FOR SERVICE AND HAS PROBLEM (MORE THAN A MONTH AGO*)
  25. WON'T LET YOU MAKE APPT, WILL ONLY TALK TO SA
  26. "ON MY WAY" CUSTOMER GOING TO COME IN INSTEAD OF TALKING ON THE PHONE
  27. SUCCESSFULLY TRANSFER CUSTOMER TO ;)
  28. CALLS TO MAKE AN APPOINTMENT FOR A STATE INSPECTION
  29. WATCH ON CAMERA AS SA IGNORES YOUR CALL!
  30. NEEDS TO GO GET A CALENDAR
  31. CUSTOMER IS A SWEET CINNAMON ROLL
  32. PHANTOM - not in CDK, insists vehicle here, takes some investigating to find
  33. DOESN'T REMEMBER WHEN THE APPT IS, AND IT WAS MISSED
  34. CELEBRITY/FAMOUS NAME
  35. TRANSFER A WARM CALL TO QL SA
  36. CALL ON SPEAKER WHILE TV/RADIO IS ON
  37. DOES MY WARRANTY COVER…?
  38. QL APPT
  39. CUSTOMER USES ENDEARMENT (YUCK!)
  40. CUSTOMER WANTS RECALL APPT THAT'S ADVANCED NOTICE
  41. CHECKING ON TOW IN
  42. CUSTOMER IN TEARS
  43. BEAT SOMEONE TO A CALL
  44. CAN'T REMEMBER WHEN THE APPOINTMENT IS
  45. CUSTOMER CHANGES MIND ABOUT RESCH. WHEN THEY LEARN THE NEXT AVAIL. DATE
  46. CALL FOR PARTS
  47. HAVE TO HELP A CUSTOMER IN THE WAITING AREA
  48. CUSTOMER DEMANDS TO SPEAK TO GM
  49. HAVE TO EXPLAIN STATE INSPECTIONS
  50. THOUGHT WE WERE CAVALIER FORD
  51. CALL FOR SALES
  52. CALL FROM FMC
  53. TRANSMISSION SHOP APPT
  54. TRANSFER CUSTOMER TO AE
  55. SPEEDY! SOMEONE BEATS YOU TO THE CALL, BUT YOU BOTH TALK
  56. ASKS TO SPEAK TO SOMEONE WHO NO LONGER WORKS HERE
  57. TITLE ME ENTITLED -CUSTOMER WANTS SPECIAL TREATMENT
  58. CALLS IT "QUICK LUBE" OR OTHER WRONG NAME