MAINSERVICEAPPTJUST INFORSERVICEAND HASPROBLEMNEEDSA RIDECUSTOMERCALLS TOCOMPLIMENTUSDUDE, WHERE'S MYCAR?at bodyshop/aftermarket/anotherdealer)TITLE MEENTITLED -CUSTOMERWANTSSPECIALTREATMENTCUSTOMERCALLS TOCOMPLAINTRANSFERA WARMCALL TOQL SAYELLING ATSOMEONETHEY'REWITHCUSTOMER'SVEHICLE ISPRE-2020ASKS TOSPEAK TOSOMEONEWHO NOLONGERWORKS HERECUSTOMEROVERSHARESBEATSOMEONETO A CALLCUSTOMERUSESX&%$$h@#LANGUAGECALLFROMFMCTRANSMISSIONSHOP APPTCAN'TREMEMBERWHEN THEAPPOINTMENTISWATCH ONCAMERA ASSAIGNORESYOUR CALL!PHONECALL TAKESMORE THAN7 MINUTESLEAVINGTOMORROW/THISWEEKEND NEED___ TODAYCUSTOMERUSESENDEARMENT(YUCK!)SUCCESSFULLYTRANSFERCUSTOMER TO;)CALLFORSALESTRUCKSHOPAPPTCALL ONSPEAKERWHILETV/RADIOIS ONTRANSFERCUSTOMERTO KSCUSTOMERIN TEARSWON'T LETYOU MAKEAPPT, WILLONLY TALKTO SACUSTOMERHANGS UPON YOUCUSTOMERDEMANDSTO SPEAKTO GMHAVE TOHELP ACUSTOMER INTHE WAITINGAREA….HOLDING….STILLHOLDING(CUSTOMER INSISTSON HOLDING FORSA)CUSTOMERWANTSRECALL APPTTHAT'SADVANCEDNOTICEVEHICLEIS PRE2013QLAPPTAFRAIDDASH LIGHTMEANS CARMAY BLOWUPCUSTOMERSEEMS TO BEIN AN ALTEREDSTATE (SLEEPOR OTHER??)THOUGHTWE WERECAVALIERFORDCUSTOMERIS A SWEETCINNAMONROLLPHANTOM - not inCDK, insistsvehicle here, takessome investigatingto findHAVE TOEXPLAINSTATEINSPECTIONSCALLS IT"QUICK LUBE"OR OTHERWRONGNAME"ON MY WAY"CUSTOMERGOING TO COMEIN INSTEAD OFTALKING ON THEPHONENEEDS TOGO GET ACALENDARSUCCESSFULLYTRANSFER ACALL FROMFMCCELEBRITY/FAMOUSNAMETEXT RACE- SOMEONEBEATS YOUTO T2DREPLIES"JUST IN*" FORSERVICE ANDHAS PROBLEM(MORE THAN AMONTH AGO*)DOESN'TREMEMBERWHEN THEAPPT IS, ANDIT WASMISSEDCHECKINGON TOW INNEEDSTOWRITE ITDOWNCALLS TOMAKE ANAPPOINTMENTFOR A STATEINSPECTIONCALL ONSPEAKERWHILEPEOPLEARE NOISYTRANSFERCUSTOMERTO AEDOES MYWARRANTYCOVER…?CUSTOMERCHANGES MINDABOUT RESCH.WHEN THEYLEARN THENEXT AVAIL.DATECALLFORPARTSSPEEDY!SOMEONEBEATS YOU TOTHE CALL, BUTYOU BOTHTALKMAINSERVICEAPPTJUST INFORSERVICEAND HASPROBLEMNEEDSA RIDECUSTOMERCALLS TOCOMPLIMENTUSDUDE, WHERE'S MYCAR?at bodyshop/aftermarket/anotherdealer)TITLE MEENTITLED -CUSTOMERWANTSSPECIALTREATMENTCUSTOMERCALLS TOCOMPLAINTRANSFERA WARMCALL TOQL SAYELLING ATSOMEONETHEY'REWITHCUSTOMER'SVEHICLE ISPRE-2020ASKS TOSPEAK TOSOMEONEWHO NOLONGERWORKS HERECUSTOMEROVERSHARESBEATSOMEONETO A CALLCUSTOMERUSESX&%$$h@#LANGUAGECALLFROMFMCTRANSMISSIONSHOP APPTCAN'TREMEMBERWHEN THEAPPOINTMENTISWATCH ONCAMERA ASSAIGNORESYOUR CALL!PHONECALL TAKESMORE THAN7 MINUTESLEAVINGTOMORROW/THISWEEKEND NEED___ TODAYCUSTOMERUSESENDEARMENT(YUCK!)SUCCESSFULLYTRANSFERCUSTOMER TO;)CALLFORSALESTRUCKSHOPAPPTCALL ONSPEAKERWHILETV/RADIOIS ONTRANSFERCUSTOMERTO KSCUSTOMERIN TEARSWON'T LETYOU MAKEAPPT, WILLONLY TALKTO SACUSTOMERHANGS UPON YOUCUSTOMERDEMANDSTO SPEAKTO GMHAVE TOHELP ACUSTOMER INTHE WAITINGAREA….HOLDING….STILLHOLDING(CUSTOMER INSISTSON HOLDING FORSA)CUSTOMERWANTSRECALL APPTTHAT'SADVANCEDNOTICEVEHICLEIS PRE2013QLAPPTAFRAIDDASH LIGHTMEANS CARMAY BLOWUPCUSTOMERSEEMS TO BEIN AN ALTEREDSTATE (SLEEPOR OTHER??)THOUGHTWE WERECAVALIERFORDCUSTOMERIS A SWEETCINNAMONROLLPHANTOM - not inCDK, insistsvehicle here, takessome investigatingto findHAVE TOEXPLAINSTATEINSPECTIONSCALLS IT"QUICK LUBE"OR OTHERWRONGNAME"ON MY WAY"CUSTOMERGOING TO COMEIN INSTEAD OFTALKING ON THEPHONENEEDS TOGO GET ACALENDARSUCCESSFULLYTRANSFER ACALL FROMFMCCELEBRITY/FAMOUSNAMETEXT RACE- SOMEONEBEATS YOUTO T2DREPLIES"JUST IN*" FORSERVICE ANDHAS PROBLEM(MORE THAN AMONTH AGO*)DOESN'TREMEMBERWHEN THEAPPT IS, ANDIT WASMISSEDCHECKINGON TOW INNEEDSTOWRITE ITDOWNCALLS TOMAKE ANAPPOINTMENTFOR A STATEINSPECTIONCALL ONSPEAKERWHILEPEOPLEARE NOISYTRANSFERCUSTOMERTO AEDOES MYWARRANTYCOVER…?CUSTOMERCHANGES MINDABOUT RESCH.WHEN THEYLEARN THENEXT AVAIL.DATECALLFORPARTSSPEEDY!SOMEONEBEATS YOU TOTHE CALL, BUTYOU BOTHTALK

SERVICE BDC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. MAIN SERVICE APPT
  2. JUST IN FOR SERVICE AND HAS PROBLEM
  3. NEEDS A RIDE
  4. CUSTOMER CALLS TO COMPLIMENT US
  5. DUDE, WHERE'S MY CAR?at body shop/aftermarket/another dealer)
  6. TITLE ME ENTITLED -CUSTOMER WANTS SPECIAL TREATMENT
  7. CUSTOMER CALLS TO COMPLAIN
  8. TRANSFER A WARM CALL TO QL SA
  9. YELLING AT SOMEONE THEY'RE WITH
  10. CUSTOMER'S VEHICLE IS PRE-2020
  11. ASKS TO SPEAK TO SOMEONE WHO NO LONGER WORKS HERE
  12. CUSTOMER OVERSHARES
  13. BEAT SOMEONE TO A CALL
  14. CUSTOMER USES X&%$$h@# LANGUAGE
  15. CALL FROM FMC
  16. TRANSMISSION SHOP APPT
  17. CAN'T REMEMBER WHEN THE APPOINTMENT IS
  18. WATCH ON CAMERA AS SA IGNORES YOUR CALL!
  19. PHONE CALL TAKES MORE THAN 7 MINUTES
  20. LEAVING TOMORROW/THIS WEEKEND NEED ___ TODAY
  21. CUSTOMER USES ENDEARMENT (YUCK!)
  22. SUCCESSFULLY TRANSFER CUSTOMER TO ;)
  23. CALL FOR SALES
  24. TRUCK SHOP APPT
  25. CALL ON SPEAKER WHILE TV/RADIO IS ON
  26. TRANSFER CUSTOMER TO KS
  27. CUSTOMER IN TEARS
  28. WON'T LET YOU MAKE APPT, WILL ONLY TALK TO SA
  29. CUSTOMER HANGS UP ON YOU
  30. CUSTOMER DEMANDS TO SPEAK TO GM
  31. HAVE TO HELP A CUSTOMER IN THE WAITING AREA
  32. ….HOLDING….STILL HOLDING (CUSTOMER INSISTS ON HOLDING FOR SA)
  33. CUSTOMER WANTS RECALL APPT THAT'S ADVANCED NOTICE
  34. VEHICLE IS PRE 2013
  35. QL APPT
  36. AFRAID DASH LIGHT MEANS CAR MAY BLOW UP
  37. CUSTOMER SEEMS TO BE IN AN ALTERED STATE (SLEEP OR OTHER??)
  38. THOUGHT WE WERE CAVALIER FORD
  39. CUSTOMER IS A SWEET CINNAMON ROLL
  40. PHANTOM - not in CDK, insists vehicle here, takes some investigating to find
  41. HAVE TO EXPLAIN STATE INSPECTIONS
  42. CALLS IT "QUICK LUBE" OR OTHER WRONG NAME
  43. "ON MY WAY" CUSTOMER GOING TO COME IN INSTEAD OF TALKING ON THE PHONE
  44. NEEDS TO GO GET A CALENDAR
  45. SUCCESSFULLY TRANSFER A CALL FROM FMC
  46. CELEBRITY/FAMOUS NAME
  47. TEXT RACE - SOMEONE BEATS YOU TO T2D REPLIES
  48. "JUST IN*" FOR SERVICE AND HAS PROBLEM (MORE THAN A MONTH AGO*)
  49. DOESN'T REMEMBER WHEN THE APPT IS, AND IT WAS MISSED
  50. CHECKING ON TOW IN
  51. NEEDS TO WRITE IT DOWN
  52. CALLS TO MAKE AN APPOINTMENT FOR A STATE INSPECTION
  53. CALL ON SPEAKER WHILE PEOPLE ARE NOISY
  54. TRANSFER CUSTOMER TO AE
  55. DOES MY WARRANTY COVER…?
  56. CUSTOMER CHANGES MIND ABOUT RESCH. WHEN THEY LEARN THE NEXT AVAIL. DATE
  57. CALL FOR PARTS
  58. SPEEDY! SOMEONE BEATS YOU TO THE CALL, BUT YOU BOTH TALK