JUST INFORSERVICEAND HASPROBLEMTRANSMISSIONSHOP APPTTRANSFERA WARMCALL TOQL SACHECKINGON TOW INCUSTOMERUSESX&%$$h@#LANGUAGEAFRAIDDASH LIGHTMEANS CARMAY BLOWUPYELLING ATSOMEONETHEY'REWITHNEEDS TOGO GET ACALENDARTRANSFERCUSTOMERTO KSCALLFROMFMCASKS TOSPEAK TOSOMEONEWHO NOLONGERWORKS HERECALLFORPARTSCAN'TREMEMBERWHEN THEAPPOINTMENTISSPEEDY!SOMEONEBEATS YOU TOTHE CALL, BUTYOU BOTHTALKCUSTOMERIN TEARS"ON MY WAY"CUSTOMERGOING TO COMEIN INSTEAD OFTALKING ON THEPHONEQLAPPTDOESN'TREMEMBERWHEN THEAPPT IS, ANDIT WASMISSEDDOES MYWARRANTYCOVER…?PHANTOM - not inCDK, insistsvehicle here, takessome investigatingto findCUSTOMERWANTSRECALL APPTTHAT'SADVANCEDNOTICETRUCKSHOPAPPTDUDE, WHERE'S MYCAR?at bodyshop/aftermarket/anotherdealer)THOUGHTWE WERECAVALIERFORDCUSTOMERUSESENDEARMENT(YUCK!)SUCCESSFULLYTRANSFER ACALL FROMFMCCUSTOMERHANGS UPON YOUWATCH ONCAMERA ASSAIGNORESYOUR CALL!CUSTOMERCHANGES MINDABOUT RESCH.WHEN THEYLEARN THENEXT AVAIL.DATECALL ONSPEAKERWHILETV/RADIOIS ON"JUST IN*" FORSERVICE ANDHAS PROBLEM(MORE THAN AMONTH AGO*)HAVE TOHELP ACUSTOMER INTHE WAITINGAREAHAVE TOEXPLAINSTATEINSPECTIONSMAINSERVICEAPPTCUSTOMERDEMANDSTO SPEAKTO GMSUCCESSFULLYTRANSFERCUSTOMER TO;)CALL ONSPEAKERWHILEPEOPLEARE NOISYCUSTOMER'SVEHICLE ISPRE-2020NEEDSTOWRITE ITDOWNBEATSOMEONETO A CALLWON'T LETYOU MAKEAPPT, WILLONLY TALKTO SANEEDSA RIDECUSTOMERCALLS TOCOMPLAINTEXT RACE- SOMEONEBEATS YOUTO T2DREPLIESCUSTOMERIS A SWEETCINNAMONROLLVEHICLEIS PRE2013CUSTOMERSEEMS TO BEIN AN ALTEREDSTATE (SLEEPOR OTHER??)LEAVINGTOMORROW/THISWEEKEND NEED___ TODAYCALLFORSALESCUSTOMERCALLS TOCOMPLIMENTUS….HOLDING….STILLHOLDING(CUSTOMER INSISTSON HOLDING FORSA)CELEBRITY/FAMOUSNAMECALLS TOMAKE ANAPPOINTMENTFOR A STATEINSPECTIONCALLS IT"QUICK LUBE"OR OTHERWRONGNAMECUSTOMEROVERSHARESTITLE MEENTITLED -CUSTOMERWANTSSPECIALTREATMENTTRANSFERCUSTOMERTO AEPHONECALL TAKESMORE THAN7 MINUTESJUST INFORSERVICEAND HASPROBLEMTRANSMISSIONSHOP APPTTRANSFERA WARMCALL TOQL SACHECKINGON TOW INCUSTOMERUSESX&%$$h@#LANGUAGEAFRAIDDASH LIGHTMEANS CARMAY BLOWUPYELLING ATSOMEONETHEY'REWITHNEEDS TOGO GET ACALENDARTRANSFERCUSTOMERTO KSCALLFROMFMCASKS TOSPEAK TOSOMEONEWHO NOLONGERWORKS HERECALLFORPARTSCAN'TREMEMBERWHEN THEAPPOINTMENTISSPEEDY!SOMEONEBEATS YOU TOTHE CALL, BUTYOU BOTHTALKCUSTOMERIN TEARS"ON MY WAY"CUSTOMERGOING TO COMEIN INSTEAD OFTALKING ON THEPHONEQLAPPTDOESN'TREMEMBERWHEN THEAPPT IS, ANDIT WASMISSEDDOES MYWARRANTYCOVER…?PHANTOM - not inCDK, insistsvehicle here, takessome investigatingto findCUSTOMERWANTSRECALL APPTTHAT'SADVANCEDNOTICETRUCKSHOPAPPTDUDE, WHERE'S MYCAR?at bodyshop/aftermarket/anotherdealer)THOUGHTWE WERECAVALIERFORDCUSTOMERUSESENDEARMENT(YUCK!)SUCCESSFULLYTRANSFER ACALL FROMFMCCUSTOMERHANGS UPON YOUWATCH ONCAMERA ASSAIGNORESYOUR CALL!CUSTOMERCHANGES MINDABOUT RESCH.WHEN THEYLEARN THENEXT AVAIL.DATECALL ONSPEAKERWHILETV/RADIOIS ON"JUST IN*" FORSERVICE ANDHAS PROBLEM(MORE THAN AMONTH AGO*)HAVE TOHELP ACUSTOMER INTHE WAITINGAREAHAVE TOEXPLAINSTATEINSPECTIONSMAINSERVICEAPPTCUSTOMERDEMANDSTO SPEAKTO GMSUCCESSFULLYTRANSFERCUSTOMER TO;)CALL ONSPEAKERWHILEPEOPLEARE NOISYCUSTOMER'SVEHICLE ISPRE-2020NEEDSTOWRITE ITDOWNBEATSOMEONETO A CALLWON'T LETYOU MAKEAPPT, WILLONLY TALKTO SANEEDSA RIDECUSTOMERCALLS TOCOMPLAINTEXT RACE- SOMEONEBEATS YOUTO T2DREPLIESCUSTOMERIS A SWEETCINNAMONROLLVEHICLEIS PRE2013CUSTOMERSEEMS TO BEIN AN ALTEREDSTATE (SLEEPOR OTHER??)LEAVINGTOMORROW/THISWEEKEND NEED___ TODAYCALLFORSALESCUSTOMERCALLS TOCOMPLIMENTUS….HOLDING….STILLHOLDING(CUSTOMER INSISTSON HOLDING FORSA)CELEBRITY/FAMOUSNAMECALLS TOMAKE ANAPPOINTMENTFOR A STATEINSPECTIONCALLS IT"QUICK LUBE"OR OTHERWRONGNAMECUSTOMEROVERSHARESTITLE MEENTITLED -CUSTOMERWANTSSPECIALTREATMENTTRANSFERCUSTOMERTO AEPHONECALL TAKESMORE THAN7 MINUTES

SERVICE BDC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
  1. JUST IN FOR SERVICE AND HAS PROBLEM
  2. TRANSMISSION SHOP APPT
  3. TRANSFER A WARM CALL TO QL SA
  4. CHECKING ON TOW IN
  5. CUSTOMER USES X&%$$h@# LANGUAGE
  6. AFRAID DASH LIGHT MEANS CAR MAY BLOW UP
  7. YELLING AT SOMEONE THEY'RE WITH
  8. NEEDS TO GO GET A CALENDAR
  9. TRANSFER CUSTOMER TO KS
  10. CALL FROM FMC
  11. ASKS TO SPEAK TO SOMEONE WHO NO LONGER WORKS HERE
  12. CALL FOR PARTS
  13. CAN'T REMEMBER WHEN THE APPOINTMENT IS
  14. SPEEDY! SOMEONE BEATS YOU TO THE CALL, BUT YOU BOTH TALK
  15. CUSTOMER IN TEARS
  16. "ON MY WAY" CUSTOMER GOING TO COME IN INSTEAD OF TALKING ON THE PHONE
  17. QL APPT
  18. DOESN'T REMEMBER WHEN THE APPT IS, AND IT WAS MISSED
  19. DOES MY WARRANTY COVER…?
  20. PHANTOM - not in CDK, insists vehicle here, takes some investigating to find
  21. CUSTOMER WANTS RECALL APPT THAT'S ADVANCED NOTICE
  22. TRUCK SHOP APPT
  23. DUDE, WHERE'S MY CAR?at body shop/aftermarket/another dealer)
  24. THOUGHT WE WERE CAVALIER FORD
  25. CUSTOMER USES ENDEARMENT (YUCK!)
  26. SUCCESSFULLY TRANSFER A CALL FROM FMC
  27. CUSTOMER HANGS UP ON YOU
  28. WATCH ON CAMERA AS SA IGNORES YOUR CALL!
  29. CUSTOMER CHANGES MIND ABOUT RESCH. WHEN THEY LEARN THE NEXT AVAIL. DATE
  30. CALL ON SPEAKER WHILE TV/RADIO IS ON
  31. "JUST IN*" FOR SERVICE AND HAS PROBLEM (MORE THAN A MONTH AGO*)
  32. HAVE TO HELP A CUSTOMER IN THE WAITING AREA
  33. HAVE TO EXPLAIN STATE INSPECTIONS
  34. MAIN SERVICE APPT
  35. CUSTOMER DEMANDS TO SPEAK TO GM
  36. SUCCESSFULLY TRANSFER CUSTOMER TO ;)
  37. CALL ON SPEAKER WHILE PEOPLE ARE NOISY
  38. CUSTOMER'S VEHICLE IS PRE-2020
  39. NEEDS TO WRITE IT DOWN
  40. BEAT SOMEONE TO A CALL
  41. WON'T LET YOU MAKE APPT, WILL ONLY TALK TO SA
  42. NEEDS A RIDE
  43. CUSTOMER CALLS TO COMPLAIN
  44. TEXT RACE - SOMEONE BEATS YOU TO T2D REPLIES
  45. CUSTOMER IS A SWEET CINNAMON ROLL
  46. VEHICLE IS PRE 2013
  47. CUSTOMER SEEMS TO BE IN AN ALTERED STATE (SLEEP OR OTHER??)
  48. LEAVING TOMORROW/THIS WEEKEND NEED ___ TODAY
  49. CALL FOR SALES
  50. CUSTOMER CALLS TO COMPLIMENT US
  51. ….HOLDING….STILL HOLDING (CUSTOMER INSISTS ON HOLDING FOR SA)
  52. CELEBRITY/FAMOUS NAME
  53. CALLS TO MAKE AN APPOINTMENT FOR A STATE INSPECTION
  54. CALLS IT "QUICK LUBE" OR OTHER WRONG NAME
  55. CUSTOMER OVERSHARES
  56. TITLE ME ENTITLED -CUSTOMER WANTS SPECIAL TREATMENT
  57. TRANSFER CUSTOMER TO AE
  58. PHONE CALL TAKES MORE THAN 7 MINUTES