LEAVINGTOMORROW/THISWEEKEND NEED___ TODAYSUCCESSFULLYTRANSFERCUSTOMER TO;)CUSTOMERCALLS TOCOMPLIMENTUSHAVE TOHELP ACUSTOMER INTHE WAITINGAREAQLAPPTJUST INFORSERVICEAND HASPROBLEMCUSTOMERCALLS TOCOMPLAINDUDE, WHERE'S MYCAR?at bodyshop/aftermarket/anotherdealer)TRUCKSHOPAPPTCELEBRITY/FAMOUSNAMECUSTOMERUSESENDEARMENT(YUCK!)YELLING ATSOMEONETHEY'REWITHTRANSFERA WARMCALL TOQL SATITLE MEENTITLED -CUSTOMERWANTSSPECIALTREATMENTHAVE TOEXPLAINSTATEINSPECTIONSCALLFROMFMCPHONECALL TAKESMORE THAN7 MINUTESCAN'TREMEMBERWHEN THEAPPOINTMENTISCUSTOMERHANGS UPON YOUCALLFORSALESDOES MYWARRANTYCOVER…?AFRAIDDASH LIGHTMEANS CARMAY BLOWUPNEEDS TOGO GET ACALENDAR….HOLDING….STILLHOLDING(CUSTOMER INSISTSON HOLDING FORSA)"ON MY WAY"CUSTOMERGOING TO COMEIN INSTEAD OFTALKING ON THEPHONENEEDSTOWRITE ITDOWNNEEDSA RIDETHOUGHTWE WERECAVALIERFORDCALLS IT"QUICK LUBE"OR OTHERWRONGNAMETRANSFERCUSTOMERTO KSCUSTOMERDEMANDSTO SPEAKTO GMVEHICLEIS PRE2013TRANSMISSIONSHOP APPTMAINSERVICEAPPTCUSTOMERCHANGES MINDABOUT RESCH.WHEN THEYLEARN THENEXT AVAIL.DATEWATCH ONCAMERA ASSAIGNORESYOUR CALL!WON'T LETYOU MAKEAPPT, WILLONLY TALKTO SATRANSFERCUSTOMERTO AECHECKINGON TOW INCUSTOMERIS A SWEETCINNAMONROLLDOESN'TREMEMBERWHEN THEAPPT IS, ANDIT WASMISSEDCALLFORPARTSSPEEDY!SOMEONEBEATS YOU TOTHE CALL, BUTYOU BOTHTALKTEXT RACE- SOMEONEBEATS YOUTO T2DREPLIESCALL ONSPEAKERWHILEPEOPLEARE NOISYCALLS TOMAKE ANAPPOINTMENTFOR A STATEINSPECTIONBEATSOMEONETO A CALLCUSTOMERIN TEARSASKS TOSPEAK TOSOMEONEWHO NOLONGERWORKS HERE"JUST IN*" FORSERVICE ANDHAS PROBLEM(MORE THAN AMONTH AGO*)CUSTOMEROVERSHARESCUSTOMERUSESX&%$$h@#LANGUAGECALL ONSPEAKERWHILETV/RADIOIS ONPHANTOM - not inCDK, insistsvehicle here, takessome investigatingto findCUSTOMERSEEMS TO BEIN AN ALTEREDSTATE (SLEEPOR OTHER??)CUSTOMER'SVEHICLE ISPRE-2020CUSTOMERWANTSRECALL APPTTHAT'SADVANCEDNOTICESUCCESSFULLYTRANSFER ACALL FROMFMCLEAVINGTOMORROW/THISWEEKEND NEED___ TODAYSUCCESSFULLYTRANSFERCUSTOMER TO;)CUSTOMERCALLS TOCOMPLIMENTUSHAVE TOHELP ACUSTOMER INTHE WAITINGAREAQLAPPTJUST INFORSERVICEAND HASPROBLEMCUSTOMERCALLS TOCOMPLAINDUDE, WHERE'S MYCAR?at bodyshop/aftermarket/anotherdealer)TRUCKSHOPAPPTCELEBRITY/FAMOUSNAMECUSTOMERUSESENDEARMENT(YUCK!)YELLING ATSOMEONETHEY'REWITHTRANSFERA WARMCALL TOQL SATITLE MEENTITLED -CUSTOMERWANTSSPECIALTREATMENTHAVE TOEXPLAINSTATEINSPECTIONSCALLFROMFMCPHONECALL TAKESMORE THAN7 MINUTESCAN'TREMEMBERWHEN THEAPPOINTMENTISCUSTOMERHANGS UPON YOUCALLFORSALESDOES MYWARRANTYCOVER…?AFRAIDDASH LIGHTMEANS CARMAY BLOWUPNEEDS TOGO GET ACALENDAR….HOLDING….STILLHOLDING(CUSTOMER INSISTSON HOLDING FORSA)"ON MY WAY"CUSTOMERGOING TO COMEIN INSTEAD OFTALKING ON THEPHONENEEDSTOWRITE ITDOWNNEEDSA RIDETHOUGHTWE WERECAVALIERFORDCALLS IT"QUICK LUBE"OR OTHERWRONGNAMETRANSFERCUSTOMERTO KSCUSTOMERDEMANDSTO SPEAKTO GMVEHICLEIS PRE2013TRANSMISSIONSHOP APPTMAINSERVICEAPPTCUSTOMERCHANGES MINDABOUT RESCH.WHEN THEYLEARN THENEXT AVAIL.DATEWATCH ONCAMERA ASSAIGNORESYOUR CALL!WON'T LETYOU MAKEAPPT, WILLONLY TALKTO SATRANSFERCUSTOMERTO AECHECKINGON TOW INCUSTOMERIS A SWEETCINNAMONROLLDOESN'TREMEMBERWHEN THEAPPT IS, ANDIT WASMISSEDCALLFORPARTSSPEEDY!SOMEONEBEATS YOU TOTHE CALL, BUTYOU BOTHTALKTEXT RACE- SOMEONEBEATS YOUTO T2DREPLIESCALL ONSPEAKERWHILEPEOPLEARE NOISYCALLS TOMAKE ANAPPOINTMENTFOR A STATEINSPECTIONBEATSOMEONETO A CALLCUSTOMERIN TEARSASKS TOSPEAK TOSOMEONEWHO NOLONGERWORKS HERE"JUST IN*" FORSERVICE ANDHAS PROBLEM(MORE THAN AMONTH AGO*)CUSTOMEROVERSHARESCUSTOMERUSESX&%$$h@#LANGUAGECALL ONSPEAKERWHILETV/RADIOIS ONPHANTOM - not inCDK, insistsvehicle here, takessome investigatingto findCUSTOMERSEEMS TO BEIN AN ALTEREDSTATE (SLEEPOR OTHER??)CUSTOMER'SVEHICLE ISPRE-2020CUSTOMERWANTSRECALL APPTTHAT'SADVANCEDNOTICESUCCESSFULLYTRANSFER ACALL FROMFMC

SERVICE BDC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
  1. LEAVING TOMORROW/THIS WEEKEND NEED ___ TODAY
  2. SUCCESSFULLY TRANSFER CUSTOMER TO ;)
  3. CUSTOMER CALLS TO COMPLIMENT US
  4. HAVE TO HELP A CUSTOMER IN THE WAITING AREA
  5. QL APPT
  6. JUST IN FOR SERVICE AND HAS PROBLEM
  7. CUSTOMER CALLS TO COMPLAIN
  8. DUDE, WHERE'S MY CAR?at body shop/aftermarket/another dealer)
  9. TRUCK SHOP APPT
  10. CELEBRITY/FAMOUS NAME
  11. CUSTOMER USES ENDEARMENT (YUCK!)
  12. YELLING AT SOMEONE THEY'RE WITH
  13. TRANSFER A WARM CALL TO QL SA
  14. TITLE ME ENTITLED -CUSTOMER WANTS SPECIAL TREATMENT
  15. HAVE TO EXPLAIN STATE INSPECTIONS
  16. CALL FROM FMC
  17. PHONE CALL TAKES MORE THAN 7 MINUTES
  18. CAN'T REMEMBER WHEN THE APPOINTMENT IS
  19. CUSTOMER HANGS UP ON YOU
  20. CALL FOR SALES
  21. DOES MY WARRANTY COVER…?
  22. AFRAID DASH LIGHT MEANS CAR MAY BLOW UP
  23. NEEDS TO GO GET A CALENDAR
  24. ….HOLDING….STILL HOLDING (CUSTOMER INSISTS ON HOLDING FOR SA)
  25. "ON MY WAY" CUSTOMER GOING TO COME IN INSTEAD OF TALKING ON THE PHONE
  26. NEEDS TO WRITE IT DOWN
  27. NEEDS A RIDE
  28. THOUGHT WE WERE CAVALIER FORD
  29. CALLS IT "QUICK LUBE" OR OTHER WRONG NAME
  30. TRANSFER CUSTOMER TO KS
  31. CUSTOMER DEMANDS TO SPEAK TO GM
  32. VEHICLE IS PRE 2013
  33. TRANSMISSION SHOP APPT
  34. MAIN SERVICE APPT
  35. CUSTOMER CHANGES MIND ABOUT RESCH. WHEN THEY LEARN THE NEXT AVAIL. DATE
  36. WATCH ON CAMERA AS SA IGNORES YOUR CALL!
  37. WON'T LET YOU MAKE APPT, WILL ONLY TALK TO SA
  38. TRANSFER CUSTOMER TO AE
  39. CHECKING ON TOW IN
  40. CUSTOMER IS A SWEET CINNAMON ROLL
  41. DOESN'T REMEMBER WHEN THE APPT IS, AND IT WAS MISSED
  42. CALL FOR PARTS
  43. SPEEDY! SOMEONE BEATS YOU TO THE CALL, BUT YOU BOTH TALK
  44. TEXT RACE - SOMEONE BEATS YOU TO T2D REPLIES
  45. CALL ON SPEAKER WHILE PEOPLE ARE NOISY
  46. CALLS TO MAKE AN APPOINTMENT FOR A STATE INSPECTION
  47. BEAT SOMEONE TO A CALL
  48. CUSTOMER IN TEARS
  49. ASKS TO SPEAK TO SOMEONE WHO NO LONGER WORKS HERE
  50. "JUST IN*" FOR SERVICE AND HAS PROBLEM (MORE THAN A MONTH AGO*)
  51. CUSTOMER OVERSHARES
  52. CUSTOMER USES X&%$$h@# LANGUAGE
  53. CALL ON SPEAKER WHILE TV/RADIO IS ON
  54. PHANTOM - not in CDK, insists vehicle here, takes some investigating to find
  55. CUSTOMER SEEMS TO BE IN AN ALTERED STATE (SLEEP OR OTHER??)
  56. CUSTOMER'S VEHICLE IS PRE-2020
  57. CUSTOMER WANTS RECALL APPT THAT'S ADVANCED NOTICE
  58. SUCCESSFULLY TRANSFER A CALL FROM FMC