TRANSFERCUSTOMERTO KSCALL ONSPEAKERWHILEPEOPLEARE NOISYCAN'TREMEMBERWHEN THEAPPOINTMENTISPHANTOM - not inCDK, insistsvehicle here, takessome investigatingto findTRANSMISSIONSHOP APPTCUSTOMEROVERSHARESCALL ONSPEAKERWHILETV/RADIOIS ON….HOLDING….STILLHOLDING(CUSTOMER INSISTSON HOLDING FORSA)DOESN'TREMEMBERWHEN THEAPPT IS, ANDIT WASMISSEDCELEBRITY/FAMOUSNAMECUSTOMERCHANGES MINDABOUT RESCH.WHEN THEYLEARN THENEXT AVAIL.DATEDOES MYWARRANTYCOVER…?CUSTOMERSEEMS TO BEIN AN ALTEREDSTATE (SLEEPOR OTHER??)NEEDS TOGO GET ACALENDARMAINSERVICEAPPTTEXT RACE- SOMEONEBEATS YOUTO T2DREPLIESQLAPPTCUSTOMERCALLS TOCOMPLAINCUSTOMERDEMANDSTO SPEAKTO GMCALLFORSALESCUSTOMERIN TEARSNEEDSA RIDELEAVINGTOMORROW/THISWEEKEND NEED___ TODAYWON'T LETYOU MAKEAPPT, WILLONLY TALKTO SACALLFROMFMCBEATSOMEONETO A CALLTRANSFERA WARMCALL TOQL SAPHONECALL TAKESMORE THAN7 MINUTESTRANSFERCUSTOMERTO AEWATCH ONCAMERA ASSAIGNORESYOUR CALL!ASKS TOSPEAK TOSOMEONEWHO NOLONGERWORKS HERECUSTOMERUSESX&%$$h@#LANGUAGECUSTOMER'SVEHICLE ISPRE-2020THOUGHTWE WERECAVALIERFORDCUSTOMERWANTSRECALL APPTTHAT'SADVANCEDNOTICE"JUST IN*" FORSERVICE ANDHAS PROBLEM(MORE THAN AMONTH AGO*)VEHICLEIS PRE2013SPEEDY!SOMEONEBEATS YOU TOTHE CALL, BUTYOU BOTHTALKCUSTOMERCALLS TOCOMPLIMENTUSNEEDSTOWRITE ITDOWNSUCCESSFULLYTRANSFERCUSTOMER TO;)AFRAIDDASH LIGHTMEANS CARMAY BLOWUPSUCCESSFULLYTRANSFER ACALL FROMFMCCALLS IT"QUICK LUBE"OR OTHERWRONGNAMEJUST INFORSERVICEAND HASPROBLEMCUSTOMERHANGS UPON YOUCALLS TOMAKE ANAPPOINTMENTFOR A STATEINSPECTIONCALLFORPARTSCUSTOMERUSESENDEARMENT(YUCK!)"ON MY WAY"CUSTOMERGOING TO COMEIN INSTEAD OFTALKING ON THEPHONETRUCKSHOPAPPTHAVE TOHELP ACUSTOMER INTHE WAITINGAREAHAVE TOEXPLAINSTATEINSPECTIONSYELLING ATSOMEONETHEY'REWITHTITLE MEENTITLED -CUSTOMERWANTSSPECIALTREATMENTCUSTOMERIS A SWEETCINNAMONROLLCHECKINGON TOW INDUDE, WHERE'S MYCAR?at bodyshop/aftermarket/anotherdealer)TRANSFERCUSTOMERTO KSCALL ONSPEAKERWHILEPEOPLEARE NOISYCAN'TREMEMBERWHEN THEAPPOINTMENTISPHANTOM - not inCDK, insistsvehicle here, takessome investigatingto findTRANSMISSIONSHOP APPTCUSTOMEROVERSHARESCALL ONSPEAKERWHILETV/RADIOIS ON….HOLDING….STILLHOLDING(CUSTOMER INSISTSON HOLDING FORSA)DOESN'TREMEMBERWHEN THEAPPT IS, ANDIT WASMISSEDCELEBRITY/FAMOUSNAMECUSTOMERCHANGES MINDABOUT RESCH.WHEN THEYLEARN THENEXT AVAIL.DATEDOES MYWARRANTYCOVER…?CUSTOMERSEEMS TO BEIN AN ALTEREDSTATE (SLEEPOR OTHER??)NEEDS TOGO GET ACALENDARMAINSERVICEAPPTTEXT RACE- SOMEONEBEATS YOUTO T2DREPLIESQLAPPTCUSTOMERCALLS TOCOMPLAINCUSTOMERDEMANDSTO SPEAKTO GMCALLFORSALESCUSTOMERIN TEARSNEEDSA RIDELEAVINGTOMORROW/THISWEEKEND NEED___ TODAYWON'T LETYOU MAKEAPPT, WILLONLY TALKTO SACALLFROMFMCBEATSOMEONETO A CALLTRANSFERA WARMCALL TOQL SAPHONECALL TAKESMORE THAN7 MINUTESTRANSFERCUSTOMERTO AEWATCH ONCAMERA ASSAIGNORESYOUR CALL!ASKS TOSPEAK TOSOMEONEWHO NOLONGERWORKS HERECUSTOMERUSESX&%$$h@#LANGUAGECUSTOMER'SVEHICLE ISPRE-2020THOUGHTWE WERECAVALIERFORDCUSTOMERWANTSRECALL APPTTHAT'SADVANCEDNOTICE"JUST IN*" FORSERVICE ANDHAS PROBLEM(MORE THAN AMONTH AGO*)VEHICLEIS PRE2013SPEEDY!SOMEONEBEATS YOU TOTHE CALL, BUTYOU BOTHTALKCUSTOMERCALLS TOCOMPLIMENTUSNEEDSTOWRITE ITDOWNSUCCESSFULLYTRANSFERCUSTOMER TO;)AFRAIDDASH LIGHTMEANS CARMAY BLOWUPSUCCESSFULLYTRANSFER ACALL FROMFMCCALLS IT"QUICK LUBE"OR OTHERWRONGNAMEJUST INFORSERVICEAND HASPROBLEMCUSTOMERHANGS UPON YOUCALLS TOMAKE ANAPPOINTMENTFOR A STATEINSPECTIONCALLFORPARTSCUSTOMERUSESENDEARMENT(YUCK!)"ON MY WAY"CUSTOMERGOING TO COMEIN INSTEAD OFTALKING ON THEPHONETRUCKSHOPAPPTHAVE TOHELP ACUSTOMER INTHE WAITINGAREAHAVE TOEXPLAINSTATEINSPECTIONSYELLING ATSOMEONETHEY'REWITHTITLE MEENTITLED -CUSTOMERWANTSSPECIALTREATMENTCUSTOMERIS A SWEETCINNAMONROLLCHECKINGON TOW INDUDE, WHERE'S MYCAR?at bodyshop/aftermarket/anotherdealer)

SERVICE BDC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. TRANSFER CUSTOMER TO KS
  2. CALL ON SPEAKER WHILE PEOPLE ARE NOISY
  3. CAN'T REMEMBER WHEN THE APPOINTMENT IS
  4. PHANTOM - not in CDK, insists vehicle here, takes some investigating to find
  5. TRANSMISSION SHOP APPT
  6. CUSTOMER OVERSHARES
  7. CALL ON SPEAKER WHILE TV/RADIO IS ON
  8. ….HOLDING….STILL HOLDING (CUSTOMER INSISTS ON HOLDING FOR SA)
  9. DOESN'T REMEMBER WHEN THE APPT IS, AND IT WAS MISSED
  10. CELEBRITY/FAMOUS NAME
  11. CUSTOMER CHANGES MIND ABOUT RESCH. WHEN THEY LEARN THE NEXT AVAIL. DATE
  12. DOES MY WARRANTY COVER…?
  13. CUSTOMER SEEMS TO BE IN AN ALTERED STATE (SLEEP OR OTHER??)
  14. NEEDS TO GO GET A CALENDAR
  15. MAIN SERVICE APPT
  16. TEXT RACE - SOMEONE BEATS YOU TO T2D REPLIES
  17. QL APPT
  18. CUSTOMER CALLS TO COMPLAIN
  19. CUSTOMER DEMANDS TO SPEAK TO GM
  20. CALL FOR SALES
  21. CUSTOMER IN TEARS
  22. NEEDS A RIDE
  23. LEAVING TOMORROW/THIS WEEKEND NEED ___ TODAY
  24. WON'T LET YOU MAKE APPT, WILL ONLY TALK TO SA
  25. CALL FROM FMC
  26. BEAT SOMEONE TO A CALL
  27. TRANSFER A WARM CALL TO QL SA
  28. PHONE CALL TAKES MORE THAN 7 MINUTES
  29. TRANSFER CUSTOMER TO AE
  30. WATCH ON CAMERA AS SA IGNORES YOUR CALL!
  31. ASKS TO SPEAK TO SOMEONE WHO NO LONGER WORKS HERE
  32. CUSTOMER USES X&%$$h@# LANGUAGE
  33. CUSTOMER'S VEHICLE IS PRE-2020
  34. THOUGHT WE WERE CAVALIER FORD
  35. CUSTOMER WANTS RECALL APPT THAT'S ADVANCED NOTICE
  36. "JUST IN*" FOR SERVICE AND HAS PROBLEM (MORE THAN A MONTH AGO*)
  37. VEHICLE IS PRE 2013
  38. SPEEDY! SOMEONE BEATS YOU TO THE CALL, BUT YOU BOTH TALK
  39. CUSTOMER CALLS TO COMPLIMENT US
  40. NEEDS TO WRITE IT DOWN
  41. SUCCESSFULLY TRANSFER CUSTOMER TO ;)
  42. AFRAID DASH LIGHT MEANS CAR MAY BLOW UP
  43. SUCCESSFULLY TRANSFER A CALL FROM FMC
  44. CALLS IT "QUICK LUBE" OR OTHER WRONG NAME
  45. JUST IN FOR SERVICE AND HAS PROBLEM
  46. CUSTOMER HANGS UP ON YOU
  47. CALLS TO MAKE AN APPOINTMENT FOR A STATE INSPECTION
  48. CALL FOR PARTS
  49. CUSTOMER USES ENDEARMENT (YUCK!)
  50. "ON MY WAY" CUSTOMER GOING TO COME IN INSTEAD OF TALKING ON THE PHONE
  51. TRUCK SHOP APPT
  52. HAVE TO HELP A CUSTOMER IN THE WAITING AREA
  53. HAVE TO EXPLAIN STATE INSPECTIONS
  54. YELLING AT SOMEONE THEY'RE WITH
  55. TITLE ME ENTITLED -CUSTOMER WANTS SPECIAL TREATMENT
  56. CUSTOMER IS A SWEET CINNAMON ROLL
  57. CHECKING ON TOW IN
  58. DUDE, WHERE'S MY CAR?at body shop/aftermarket/another dealer)