CUSTOMERDEMANDSTO SPEAKTO GMSPEEDY!SOMEONEBEATS YOU TOTHE CALL, BUTYOU BOTHTALK"ON MY WAY"CUSTOMERGOING TO COMEIN INSTEAD OFTALKING ON THEPHONECUSTOMERCALLS TOCOMPLAINCALLFORSALESCUSTOMERSEEMS TO BEIN AN ALTEREDSTATE (SLEEPOR OTHER??)CUSTOMERWANTSRECALL APPTTHAT'SADVANCEDNOTICETRANSMISSIONSHOP APPTCALL ONSPEAKERWHILETV/RADIOIS ONVEHICLEIS PRE2013CUSTOMERIS A SWEETCINNAMONROLLCELEBRITY/FAMOUSNAMECUSTOMER'SVEHICLE ISPRE-2020CUSTOMERUSESENDEARMENT(YUCK!)CUSTOMERIN TEARSCUSTOMERUSESX&%$$h@#LANGUAGEPHANTOM - not inCDK, insistsvehicle here, takessome investigatingto findTRANSFERCUSTOMERTO AEWON'T LETYOU MAKEAPPT, WILLONLY TALKTO SAMAINSERVICEAPPTTHOUGHTWE WERECAVALIERFORDQLAPPTSUCCESSFULLYTRANSFERCUSTOMER TO;)HAVE TOEXPLAINSTATEINSPECTIONSCUSTOMERCALLS TOCOMPLIMENTUSTRUCKSHOPAPPTTITLE MEENTITLED -CUSTOMERWANTSSPECIALTREATMENTTRANSFERA WARMCALL TOQL SADOES MYWARRANTYCOVER…?CUSTOMEROVERSHARESJUST INFORSERVICEAND HASPROBLEMNEEDSA RIDE….HOLDING….STILLHOLDING(CUSTOMER INSISTSON HOLDING FORSA)CUSTOMERHANGS UPON YOUNEEDS TOGO GET ACALENDARCAN'TREMEMBERWHEN THEAPPOINTMENTISCUSTOMERCHANGES MINDABOUT RESCH.WHEN THEYLEARN THENEXT AVAIL.DATESUCCESSFULLYTRANSFER ACALL FROMFMCHAVE TOHELP ACUSTOMER INTHE WAITINGAREADOESN'TREMEMBERWHEN THEAPPT IS, ANDIT WASMISSEDCHECKINGON TOW INCALLS IT"QUICK LUBE"OR OTHERWRONGNAMETEXT RACE- SOMEONEBEATS YOUTO T2DREPLIESASKS TOSPEAK TOSOMEONEWHO NOLONGERWORKS HEREDUDE, WHERE'S MYCAR?at bodyshop/aftermarket/anotherdealer)LEAVINGTOMORROW/THISWEEKEND NEED___ TODAYBEATSOMEONETO A CALLYELLING ATSOMEONETHEY'REWITHTRANSFERCUSTOMERTO KSCALLFROMFMCNEEDSTOWRITE ITDOWNCALLS TOMAKE ANAPPOINTMENTFOR A STATEINSPECTION"JUST IN*" FORSERVICE ANDHAS PROBLEM(MORE THAN AMONTH AGO*)CALL ONSPEAKERWHILEPEOPLEARE NOISYAFRAIDDASH LIGHTMEANS CARMAY BLOWUPPHONECALL TAKESMORE THAN7 MINUTESCALLFORPARTSWATCH ONCAMERA ASSAIGNORESYOUR CALL!CUSTOMERDEMANDSTO SPEAKTO GMSPEEDY!SOMEONEBEATS YOU TOTHE CALL, BUTYOU BOTHTALK"ON MY WAY"CUSTOMERGOING TO COMEIN INSTEAD OFTALKING ON THEPHONECUSTOMERCALLS TOCOMPLAINCALLFORSALESCUSTOMERSEEMS TO BEIN AN ALTEREDSTATE (SLEEPOR OTHER??)CUSTOMERWANTSRECALL APPTTHAT'SADVANCEDNOTICETRANSMISSIONSHOP APPTCALL ONSPEAKERWHILETV/RADIOIS ONVEHICLEIS PRE2013CUSTOMERIS A SWEETCINNAMONROLLCELEBRITY/FAMOUSNAMECUSTOMER'SVEHICLE ISPRE-2020CUSTOMERUSESENDEARMENT(YUCK!)CUSTOMERIN TEARSCUSTOMERUSESX&%$$h@#LANGUAGEPHANTOM - not inCDK, insistsvehicle here, takessome investigatingto findTRANSFERCUSTOMERTO AEWON'T LETYOU MAKEAPPT, WILLONLY TALKTO SAMAINSERVICEAPPTTHOUGHTWE WERECAVALIERFORDQLAPPTSUCCESSFULLYTRANSFERCUSTOMER TO;)HAVE TOEXPLAINSTATEINSPECTIONSCUSTOMERCALLS TOCOMPLIMENTUSTRUCKSHOPAPPTTITLE MEENTITLED -CUSTOMERWANTSSPECIALTREATMENTTRANSFERA WARMCALL TOQL SADOES MYWARRANTYCOVER…?CUSTOMEROVERSHARESJUST INFORSERVICEAND HASPROBLEMNEEDSA RIDE….HOLDING….STILLHOLDING(CUSTOMER INSISTSON HOLDING FORSA)CUSTOMERHANGS UPON YOUNEEDS TOGO GET ACALENDARCAN'TREMEMBERWHEN THEAPPOINTMENTISCUSTOMERCHANGES MINDABOUT RESCH.WHEN THEYLEARN THENEXT AVAIL.DATESUCCESSFULLYTRANSFER ACALL FROMFMCHAVE TOHELP ACUSTOMER INTHE WAITINGAREADOESN'TREMEMBERWHEN THEAPPT IS, ANDIT WASMISSEDCHECKINGON TOW INCALLS IT"QUICK LUBE"OR OTHERWRONGNAMETEXT RACE- SOMEONEBEATS YOUTO T2DREPLIESASKS TOSPEAK TOSOMEONEWHO NOLONGERWORKS HEREDUDE, WHERE'S MYCAR?at bodyshop/aftermarket/anotherdealer)LEAVINGTOMORROW/THISWEEKEND NEED___ TODAYBEATSOMEONETO A CALLYELLING ATSOMEONETHEY'REWITHTRANSFERCUSTOMERTO KSCALLFROMFMCNEEDSTOWRITE ITDOWNCALLS TOMAKE ANAPPOINTMENTFOR A STATEINSPECTION"JUST IN*" FORSERVICE ANDHAS PROBLEM(MORE THAN AMONTH AGO*)CALL ONSPEAKERWHILEPEOPLEARE NOISYAFRAIDDASH LIGHTMEANS CARMAY BLOWUPPHONECALL TAKESMORE THAN7 MINUTESCALLFORPARTSWATCH ONCAMERA ASSAIGNORESYOUR CALL!

SERVICE BDC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CUSTOMER DEMANDS TO SPEAK TO GM
  2. SPEEDY! SOMEONE BEATS YOU TO THE CALL, BUT YOU BOTH TALK
  3. "ON MY WAY" CUSTOMER GOING TO COME IN INSTEAD OF TALKING ON THE PHONE
  4. CUSTOMER CALLS TO COMPLAIN
  5. CALL FOR SALES
  6. CUSTOMER SEEMS TO BE IN AN ALTERED STATE (SLEEP OR OTHER??)
  7. CUSTOMER WANTS RECALL APPT THAT'S ADVANCED NOTICE
  8. TRANSMISSION SHOP APPT
  9. CALL ON SPEAKER WHILE TV/RADIO IS ON
  10. VEHICLE IS PRE 2013
  11. CUSTOMER IS A SWEET CINNAMON ROLL
  12. CELEBRITY/FAMOUS NAME
  13. CUSTOMER'S VEHICLE IS PRE-2020
  14. CUSTOMER USES ENDEARMENT (YUCK!)
  15. CUSTOMER IN TEARS
  16. CUSTOMER USES X&%$$h@# LANGUAGE
  17. PHANTOM - not in CDK, insists vehicle here, takes some investigating to find
  18. TRANSFER CUSTOMER TO AE
  19. WON'T LET YOU MAKE APPT, WILL ONLY TALK TO SA
  20. MAIN SERVICE APPT
  21. THOUGHT WE WERE CAVALIER FORD
  22. QL APPT
  23. SUCCESSFULLY TRANSFER CUSTOMER TO ;)
  24. HAVE TO EXPLAIN STATE INSPECTIONS
  25. CUSTOMER CALLS TO COMPLIMENT US
  26. TRUCK SHOP APPT
  27. TITLE ME ENTITLED -CUSTOMER WANTS SPECIAL TREATMENT
  28. TRANSFER A WARM CALL TO QL SA
  29. DOES MY WARRANTY COVER…?
  30. CUSTOMER OVERSHARES
  31. JUST IN FOR SERVICE AND HAS PROBLEM
  32. NEEDS A RIDE
  33. ….HOLDING….STILL HOLDING (CUSTOMER INSISTS ON HOLDING FOR SA)
  34. CUSTOMER HANGS UP ON YOU
  35. NEEDS TO GO GET A CALENDAR
  36. CAN'T REMEMBER WHEN THE APPOINTMENT IS
  37. CUSTOMER CHANGES MIND ABOUT RESCH. WHEN THEY LEARN THE NEXT AVAIL. DATE
  38. SUCCESSFULLY TRANSFER A CALL FROM FMC
  39. HAVE TO HELP A CUSTOMER IN THE WAITING AREA
  40. DOESN'T REMEMBER WHEN THE APPT IS, AND IT WAS MISSED
  41. CHECKING ON TOW IN
  42. CALLS IT "QUICK LUBE" OR OTHER WRONG NAME
  43. TEXT RACE - SOMEONE BEATS YOU TO T2D REPLIES
  44. ASKS TO SPEAK TO SOMEONE WHO NO LONGER WORKS HERE
  45. DUDE, WHERE'S MY CAR?at body shop/aftermarket/another dealer)
  46. LEAVING TOMORROW/THIS WEEKEND NEED ___ TODAY
  47. BEAT SOMEONE TO A CALL
  48. YELLING AT SOMEONE THEY'RE WITH
  49. TRANSFER CUSTOMER TO KS
  50. CALL FROM FMC
  51. NEEDS TO WRITE IT DOWN
  52. CALLS TO MAKE AN APPOINTMENT FOR A STATE INSPECTION
  53. "JUST IN*" FOR SERVICE AND HAS PROBLEM (MORE THAN A MONTH AGO*)
  54. CALL ON SPEAKER WHILE PEOPLE ARE NOISY
  55. AFRAID DASH LIGHT MEANS CAR MAY BLOW UP
  56. PHONE CALL TAKES MORE THAN 7 MINUTES
  57. CALL FOR PARTS
  58. WATCH ON CAMERA AS SA IGNORES YOUR CALL!