VEHICLEIS PRE2013SPEEDY!SOMEONEBEATS YOU TOTHE CALL, BUTYOU BOTHTALKCALL ONSPEAKERWHILEPEOPLEARE NOISYTRUCKSHOPAPPTHAVE TOEXPLAINSTATEINSPECTIONSPHANTOM - not inCDK, insistsvehicle here, takessome investigatingto findCELEBRITY/FAMOUSNAMECUSTOMERIS A SWEETCINNAMONROLLWATCH ONCAMERA ASSAIGNORESYOUR CALL!CALLS TOMAKE ANAPPOINTMENTFOR A STATEINSPECTIONDOES MYWARRANTYCOVER…?HAVE TOHELP ACUSTOMER INTHE WAITINGAREACALLFORSALESQLAPPTCALL ONSPEAKERWHILETV/RADIOIS ONCUSTOMERDEMANDSTO SPEAKTO GMPHONECALL TAKESMORE THAN7 MINUTESCUSTOMERHANGS UPON YOUAFRAIDDASH LIGHTMEANS CARMAY BLOWUPCALLFORPARTSTEXT RACE- SOMEONEBEATS YOUTO T2DREPLIESTRANSFERA WARMCALL TOQL SANEEDSA RIDECUSTOMERCHANGES MINDABOUT RESCH.WHEN THEYLEARN THENEXT AVAIL.DATELEAVINGTOMORROW/THISWEEKEND NEED___ TODAYSUCCESSFULLYTRANSFERCUSTOMER TO;)CUSTOMERIN TEARSNEEDSTOWRITE ITDOWNDOESN'TREMEMBERWHEN THEAPPT IS, ANDIT WASMISSEDASKS TOSPEAK TOSOMEONEWHO NOLONGERWORKS HERECHECKINGON TOW INCUSTOMERCALLS TOCOMPLIMENTUSJUST INFORSERVICEAND HASPROBLEMBEATSOMEONETO A CALL….HOLDING….STILLHOLDING(CUSTOMER INSISTSON HOLDING FORSA)"JUST IN*" FORSERVICE ANDHAS PROBLEM(MORE THAN AMONTH AGO*)CUSTOMERUSESX&%$$h@#LANGUAGECAN'TREMEMBERWHEN THEAPPOINTMENTISTRANSFERCUSTOMERTO KSCUSTOMERSEEMS TO BEIN AN ALTEREDSTATE (SLEEPOR OTHER??)CUSTOMERCALLS TOCOMPLAINCALLS IT"QUICK LUBE"OR OTHERWRONGNAMECUSTOMERWANTSRECALL APPTTHAT'SADVANCEDNOTICECUSTOMEROVERSHARESNEEDS TOGO GET ACALENDARYELLING ATSOMEONETHEY'REWITHTHOUGHTWE WERECAVALIERFORDCUSTOMERUSESENDEARMENT(YUCK!)TITLE MEENTITLED -CUSTOMERWANTSSPECIALTREATMENTDUDE, WHERE'S MYCAR?at bodyshop/aftermarket/anotherdealer)TRANSFERCUSTOMERTO AE"ON MY WAY"CUSTOMERGOING TO COMEIN INSTEAD OFTALKING ON THEPHONECALLFROMFMCCUSTOMER'SVEHICLE ISPRE-2020SUCCESSFULLYTRANSFER ACALL FROMFMCWON'T LETYOU MAKEAPPT, WILLONLY TALKTO SAMAINSERVICEAPPTTRANSMISSIONSHOP APPTVEHICLEIS PRE2013SPEEDY!SOMEONEBEATS YOU TOTHE CALL, BUTYOU BOTHTALKCALL ONSPEAKERWHILEPEOPLEARE NOISYTRUCKSHOPAPPTHAVE TOEXPLAINSTATEINSPECTIONSPHANTOM - not inCDK, insistsvehicle here, takessome investigatingto findCELEBRITY/FAMOUSNAMECUSTOMERIS A SWEETCINNAMONROLLWATCH ONCAMERA ASSAIGNORESYOUR CALL!CALLS TOMAKE ANAPPOINTMENTFOR A STATEINSPECTIONDOES MYWARRANTYCOVER…?HAVE TOHELP ACUSTOMER INTHE WAITINGAREACALLFORSALESQLAPPTCALL ONSPEAKERWHILETV/RADIOIS ONCUSTOMERDEMANDSTO SPEAKTO GMPHONECALL TAKESMORE THAN7 MINUTESCUSTOMERHANGS UPON YOUAFRAIDDASH LIGHTMEANS CARMAY BLOWUPCALLFORPARTSTEXT RACE- SOMEONEBEATS YOUTO T2DREPLIESTRANSFERA WARMCALL TOQL SANEEDSA RIDECUSTOMERCHANGES MINDABOUT RESCH.WHEN THEYLEARN THENEXT AVAIL.DATELEAVINGTOMORROW/THISWEEKEND NEED___ TODAYSUCCESSFULLYTRANSFERCUSTOMER TO;)CUSTOMERIN TEARSNEEDSTOWRITE ITDOWNDOESN'TREMEMBERWHEN THEAPPT IS, ANDIT WASMISSEDASKS TOSPEAK TOSOMEONEWHO NOLONGERWORKS HERECHECKINGON TOW INCUSTOMERCALLS TOCOMPLIMENTUSJUST INFORSERVICEAND HASPROBLEMBEATSOMEONETO A CALL….HOLDING….STILLHOLDING(CUSTOMER INSISTSON HOLDING FORSA)"JUST IN*" FORSERVICE ANDHAS PROBLEM(MORE THAN AMONTH AGO*)CUSTOMERUSESX&%$$h@#LANGUAGECAN'TREMEMBERWHEN THEAPPOINTMENTISTRANSFERCUSTOMERTO KSCUSTOMERSEEMS TO BEIN AN ALTEREDSTATE (SLEEPOR OTHER??)CUSTOMERCALLS TOCOMPLAINCALLS IT"QUICK LUBE"OR OTHERWRONGNAMECUSTOMERWANTSRECALL APPTTHAT'SADVANCEDNOTICECUSTOMEROVERSHARESNEEDS TOGO GET ACALENDARYELLING ATSOMEONETHEY'REWITHTHOUGHTWE WERECAVALIERFORDCUSTOMERUSESENDEARMENT(YUCK!)TITLE MEENTITLED -CUSTOMERWANTSSPECIALTREATMENTDUDE, WHERE'S MYCAR?at bodyshop/aftermarket/anotherdealer)TRANSFERCUSTOMERTO AE"ON MY WAY"CUSTOMERGOING TO COMEIN INSTEAD OFTALKING ON THEPHONECALLFROMFMCCUSTOMER'SVEHICLE ISPRE-2020SUCCESSFULLYTRANSFER ACALL FROMFMCWON'T LETYOU MAKEAPPT, WILLONLY TALKTO SAMAINSERVICEAPPTTRANSMISSIONSHOP APPT

SERVICE BDC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. VEHICLE IS PRE 2013
  2. SPEEDY! SOMEONE BEATS YOU TO THE CALL, BUT YOU BOTH TALK
  3. CALL ON SPEAKER WHILE PEOPLE ARE NOISY
  4. TRUCK SHOP APPT
  5. HAVE TO EXPLAIN STATE INSPECTIONS
  6. PHANTOM - not in CDK, insists vehicle here, takes some investigating to find
  7. CELEBRITY/FAMOUS NAME
  8. CUSTOMER IS A SWEET CINNAMON ROLL
  9. WATCH ON CAMERA AS SA IGNORES YOUR CALL!
  10. CALLS TO MAKE AN APPOINTMENT FOR A STATE INSPECTION
  11. DOES MY WARRANTY COVER…?
  12. HAVE TO HELP A CUSTOMER IN THE WAITING AREA
  13. CALL FOR SALES
  14. QL APPT
  15. CALL ON SPEAKER WHILE TV/RADIO IS ON
  16. CUSTOMER DEMANDS TO SPEAK TO GM
  17. PHONE CALL TAKES MORE THAN 7 MINUTES
  18. CUSTOMER HANGS UP ON YOU
  19. AFRAID DASH LIGHT MEANS CAR MAY BLOW UP
  20. CALL FOR PARTS
  21. TEXT RACE - SOMEONE BEATS YOU TO T2D REPLIES
  22. TRANSFER A WARM CALL TO QL SA
  23. NEEDS A RIDE
  24. CUSTOMER CHANGES MIND ABOUT RESCH. WHEN THEY LEARN THE NEXT AVAIL. DATE
  25. LEAVING TOMORROW/THIS WEEKEND NEED ___ TODAY
  26. SUCCESSFULLY TRANSFER CUSTOMER TO ;)
  27. CUSTOMER IN TEARS
  28. NEEDS TO WRITE IT DOWN
  29. DOESN'T REMEMBER WHEN THE APPT IS, AND IT WAS MISSED
  30. ASKS TO SPEAK TO SOMEONE WHO NO LONGER WORKS HERE
  31. CHECKING ON TOW IN
  32. CUSTOMER CALLS TO COMPLIMENT US
  33. JUST IN FOR SERVICE AND HAS PROBLEM
  34. BEAT SOMEONE TO A CALL
  35. ….HOLDING….STILL HOLDING (CUSTOMER INSISTS ON HOLDING FOR SA)
  36. "JUST IN*" FOR SERVICE AND HAS PROBLEM (MORE THAN A MONTH AGO*)
  37. CUSTOMER USES X&%$$h@# LANGUAGE
  38. CAN'T REMEMBER WHEN THE APPOINTMENT IS
  39. TRANSFER CUSTOMER TO KS
  40. CUSTOMER SEEMS TO BE IN AN ALTERED STATE (SLEEP OR OTHER??)
  41. CUSTOMER CALLS TO COMPLAIN
  42. CALLS IT "QUICK LUBE" OR OTHER WRONG NAME
  43. CUSTOMER WANTS RECALL APPT THAT'S ADVANCED NOTICE
  44. CUSTOMER OVERSHARES
  45. NEEDS TO GO GET A CALENDAR
  46. YELLING AT SOMEONE THEY'RE WITH
  47. THOUGHT WE WERE CAVALIER FORD
  48. CUSTOMER USES ENDEARMENT (YUCK!)
  49. TITLE ME ENTITLED -CUSTOMER WANTS SPECIAL TREATMENT
  50. DUDE, WHERE'S MY CAR?at body shop/aftermarket/another dealer)
  51. TRANSFER CUSTOMER TO AE
  52. "ON MY WAY" CUSTOMER GOING TO COME IN INSTEAD OF TALKING ON THE PHONE
  53. CALL FROM FMC
  54. CUSTOMER'S VEHICLE IS PRE-2020
  55. SUCCESSFULLY TRANSFER A CALL FROM FMC
  56. WON'T LET YOU MAKE APPT, WILL ONLY TALK TO SA
  57. MAIN SERVICE APPT
  58. TRANSMISSION SHOP APPT