CELEBRITY/FAMOUSNAMECALL ONSPEAKERWHILEPEOPLEARE NOISYCUSTOMERWANTSRECALL APPTTHAT'SADVANCEDNOTICETITLE MEENTITLED -CUSTOMERWANTSSPECIALTREATMENTCUSTOMERUSESENDEARMENT(YUCK!)CUSTOMERHANGS UPON YOUAFRAIDDASH LIGHTMEANS CARMAY BLOWUPCUSTOMERIS A SWEETCINNAMONROLLCUSTOMERIN TEARSCAN'TREMEMBERWHEN THEAPPOINTMENTISWON'T LETYOU MAKEAPPT, WILLONLY TALKTO SAHAVE TOHELP ACUSTOMER INTHE WAITINGAREATRANSFERCUSTOMERTO AECALLFROMFMCJUST INFORSERVICEAND HASPROBLEM….HOLDING….STILLHOLDING(CUSTOMER INSISTSON HOLDING FORSA)BEATSOMEONETO A CALLWATCH ONCAMERA ASSAIGNORESYOUR CALL!MAINSERVICEAPPTCALLS IT"QUICK LUBE"OR OTHERWRONGNAMECALLFORSALESPHANTOM - not inCDK, insistsvehicle here, takessome investigatingto find"ON MY WAY"CUSTOMERGOING TO COMEIN INSTEAD OFTALKING ON THEPHONENEEDSTOWRITE ITDOWNTRUCKSHOPAPPTVEHICLEIS PRE2013TRANSFERA WARMCALL TOQL SAHAVE TOEXPLAINSTATEINSPECTIONSCUSTOMERUSESX&%$$h@#LANGUAGESUCCESSFULLYTRANSFERCUSTOMER TO;)CUSTOMERCALLS TOCOMPLAINDOES MYWARRANTYCOVER…?DOESN'TREMEMBERWHEN THEAPPT IS, ANDIT WASMISSEDYELLING ATSOMEONETHEY'REWITHTRANSMISSIONSHOP APPTDUDE, WHERE'S MYCAR?at bodyshop/aftermarket/anotherdealer)CUSTOMERCHANGES MINDABOUT RESCH.WHEN THEYLEARN THENEXT AVAIL.DATENEEDSA RIDENEEDS TOGO GET ACALENDARCUSTOMERSEEMS TO BEIN AN ALTEREDSTATE (SLEEPOR OTHER??)CHECKINGON TOW INCUSTOMERDEMANDSTO SPEAKTO GMQLAPPTCALL ONSPEAKERWHILETV/RADIOIS ONCUSTOMEROVERSHARESCALLFORPARTSCUSTOMER'SVEHICLE ISPRE-2020PHONECALL TAKESMORE THAN7 MINUTESSPEEDY!SOMEONEBEATS YOU TOTHE CALL, BUTYOU BOTHTALKSUCCESSFULLYTRANSFER ACALL FROMFMCTHOUGHTWE WERECAVALIERFORDLEAVINGTOMORROW/THISWEEKEND NEED___ TODAYCUSTOMERCALLS TOCOMPLIMENTUS"JUST IN*" FORSERVICE ANDHAS PROBLEM(MORE THAN AMONTH AGO*)TRANSFERCUSTOMERTO KSCALLS TOMAKE ANAPPOINTMENTFOR A STATEINSPECTIONASKS TOSPEAK TOSOMEONEWHO NOLONGERWORKS HERETEXT RACE- SOMEONEBEATS YOUTO T2DREPLIESCELEBRITY/FAMOUSNAMECALL ONSPEAKERWHILEPEOPLEARE NOISYCUSTOMERWANTSRECALL APPTTHAT'SADVANCEDNOTICETITLE MEENTITLED -CUSTOMERWANTSSPECIALTREATMENTCUSTOMERUSESENDEARMENT(YUCK!)CUSTOMERHANGS UPON YOUAFRAIDDASH LIGHTMEANS CARMAY BLOWUPCUSTOMERIS A SWEETCINNAMONROLLCUSTOMERIN TEARSCAN'TREMEMBERWHEN THEAPPOINTMENTISWON'T LETYOU MAKEAPPT, WILLONLY TALKTO SAHAVE TOHELP ACUSTOMER INTHE WAITINGAREATRANSFERCUSTOMERTO AECALLFROMFMCJUST INFORSERVICEAND HASPROBLEM….HOLDING….STILLHOLDING(CUSTOMER INSISTSON HOLDING FORSA)BEATSOMEONETO A CALLWATCH ONCAMERA ASSAIGNORESYOUR CALL!MAINSERVICEAPPTCALLS IT"QUICK LUBE"OR OTHERWRONGNAMECALLFORSALESPHANTOM - not inCDK, insistsvehicle here, takessome investigatingto find"ON MY WAY"CUSTOMERGOING TO COMEIN INSTEAD OFTALKING ON THEPHONENEEDSTOWRITE ITDOWNTRUCKSHOPAPPTVEHICLEIS PRE2013TRANSFERA WARMCALL TOQL SAHAVE TOEXPLAINSTATEINSPECTIONSCUSTOMERUSESX&%$$h@#LANGUAGESUCCESSFULLYTRANSFERCUSTOMER TO;)CUSTOMERCALLS TOCOMPLAINDOES MYWARRANTYCOVER…?DOESN'TREMEMBERWHEN THEAPPT IS, ANDIT WASMISSEDYELLING ATSOMEONETHEY'REWITHTRANSMISSIONSHOP APPTDUDE, WHERE'S MYCAR?at bodyshop/aftermarket/anotherdealer)CUSTOMERCHANGES MINDABOUT RESCH.WHEN THEYLEARN THENEXT AVAIL.DATENEEDSA RIDENEEDS TOGO GET ACALENDARCUSTOMERSEEMS TO BEIN AN ALTEREDSTATE (SLEEPOR OTHER??)CHECKINGON TOW INCUSTOMERDEMANDSTO SPEAKTO GMQLAPPTCALL ONSPEAKERWHILETV/RADIOIS ONCUSTOMEROVERSHARESCALLFORPARTSCUSTOMER'SVEHICLE ISPRE-2020PHONECALL TAKESMORE THAN7 MINUTESSPEEDY!SOMEONEBEATS YOU TOTHE CALL, BUTYOU BOTHTALKSUCCESSFULLYTRANSFER ACALL FROMFMCTHOUGHTWE WERECAVALIERFORDLEAVINGTOMORROW/THISWEEKEND NEED___ TODAYCUSTOMERCALLS TOCOMPLIMENTUS"JUST IN*" FORSERVICE ANDHAS PROBLEM(MORE THAN AMONTH AGO*)TRANSFERCUSTOMERTO KSCALLS TOMAKE ANAPPOINTMENTFOR A STATEINSPECTIONASKS TOSPEAK TOSOMEONEWHO NOLONGERWORKS HERETEXT RACE- SOMEONEBEATS YOUTO T2DREPLIES

SERVICE BDC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CELEBRITY/FAMOUS NAME
  2. CALL ON SPEAKER WHILE PEOPLE ARE NOISY
  3. CUSTOMER WANTS RECALL APPT THAT'S ADVANCED NOTICE
  4. TITLE ME ENTITLED -CUSTOMER WANTS SPECIAL TREATMENT
  5. CUSTOMER USES ENDEARMENT (YUCK!)
  6. CUSTOMER HANGS UP ON YOU
  7. AFRAID DASH LIGHT MEANS CAR MAY BLOW UP
  8. CUSTOMER IS A SWEET CINNAMON ROLL
  9. CUSTOMER IN TEARS
  10. CAN'T REMEMBER WHEN THE APPOINTMENT IS
  11. WON'T LET YOU MAKE APPT, WILL ONLY TALK TO SA
  12. HAVE TO HELP A CUSTOMER IN THE WAITING AREA
  13. TRANSFER CUSTOMER TO AE
  14. CALL FROM FMC
  15. JUST IN FOR SERVICE AND HAS PROBLEM
  16. ….HOLDING….STILL HOLDING (CUSTOMER INSISTS ON HOLDING FOR SA)
  17. BEAT SOMEONE TO A CALL
  18. WATCH ON CAMERA AS SA IGNORES YOUR CALL!
  19. MAIN SERVICE APPT
  20. CALLS IT "QUICK LUBE" OR OTHER WRONG NAME
  21. CALL FOR SALES
  22. PHANTOM - not in CDK, insists vehicle here, takes some investigating to find
  23. "ON MY WAY" CUSTOMER GOING TO COME IN INSTEAD OF TALKING ON THE PHONE
  24. NEEDS TO WRITE IT DOWN
  25. TRUCK SHOP APPT
  26. VEHICLE IS PRE 2013
  27. TRANSFER A WARM CALL TO QL SA
  28. HAVE TO EXPLAIN STATE INSPECTIONS
  29. CUSTOMER USES X&%$$h@# LANGUAGE
  30. SUCCESSFULLY TRANSFER CUSTOMER TO ;)
  31. CUSTOMER CALLS TO COMPLAIN
  32. DOES MY WARRANTY COVER…?
  33. DOESN'T REMEMBER WHEN THE APPT IS, AND IT WAS MISSED
  34. YELLING AT SOMEONE THEY'RE WITH
  35. TRANSMISSION SHOP APPT
  36. DUDE, WHERE'S MY CAR?at body shop/aftermarket/another dealer)
  37. CUSTOMER CHANGES MIND ABOUT RESCH. WHEN THEY LEARN THE NEXT AVAIL. DATE
  38. NEEDS A RIDE
  39. NEEDS TO GO GET A CALENDAR
  40. CUSTOMER SEEMS TO BE IN AN ALTERED STATE (SLEEP OR OTHER??)
  41. CHECKING ON TOW IN
  42. CUSTOMER DEMANDS TO SPEAK TO GM
  43. QL APPT
  44. CALL ON SPEAKER WHILE TV/RADIO IS ON
  45. CUSTOMER OVERSHARES
  46. CALL FOR PARTS
  47. CUSTOMER'S VEHICLE IS PRE-2020
  48. PHONE CALL TAKES MORE THAN 7 MINUTES
  49. SPEEDY! SOMEONE BEATS YOU TO THE CALL, BUT YOU BOTH TALK
  50. SUCCESSFULLY TRANSFER A CALL FROM FMC
  51. THOUGHT WE WERE CAVALIER FORD
  52. LEAVING TOMORROW/THIS WEEKEND NEED ___ TODAY
  53. CUSTOMER CALLS TO COMPLIMENT US
  54. "JUST IN*" FOR SERVICE AND HAS PROBLEM (MORE THAN A MONTH AGO*)
  55. TRANSFER CUSTOMER TO KS
  56. CALLS TO MAKE AN APPOINTMENT FOR A STATE INSPECTION
  57. ASKS TO SPEAK TO SOMEONE WHO NO LONGER WORKS HERE
  58. TEXT RACE - SOMEONE BEATS YOU TO T2D REPLIES