CUSTOMERDEMANDSTO SPEAKTO GMCAN'TREMEMBERWHEN THEAPPOINTMENTISPHANTOM - not inCDK, insistsvehicle here, takessome investigatingto findTRUCKSHOPAPPTCUSTOMERSEEMS TO BEIN AN ALTEREDSTATE (SLEEPOR OTHER??)CUSTOMERUSESX&%$$h@#LANGUAGECELEBRITY/FAMOUSNAMECALLFROMFMCDOES MYWARRANTYCOVER…?ASKS TOSPEAK TOSOMEONEWHO NOLONGERWORKS HERECUSTOMER'SVEHICLE ISPRE-2020DUDE, WHERE'S MYCAR?at bodyshop/aftermarket/anotherdealer)DOESN'TREMEMBERWHEN THEAPPT IS, ANDIT WASMISSEDCUSTOMEROVERSHARESCUSTOMERCHANGES MINDABOUT RESCH.WHEN THEYLEARN THENEXT AVAIL.DATECALL ONSPEAKERWHILETV/RADIOIS ONYELLING ATSOMEONETHEY'REWITHSUCCESSFULLYTRANSFER ACALL FROMFMCCUSTOMERIN TEARSTRANSFERCUSTOMERTO AENEEDSTOWRITE ITDOWNTRANSMISSIONSHOP APPT"JUST IN*" FORSERVICE ANDHAS PROBLEM(MORE THAN AMONTH AGO*)THOUGHTWE WERECAVALIERFORDWON'T LETYOU MAKEAPPT, WILLONLY TALKTO SASUCCESSFULLYTRANSFERCUSTOMER TO;)CALL ONSPEAKERWHILEPEOPLEARE NOISYPHONECALL TAKESMORE THAN7 MINUTES"ON MY WAY"CUSTOMERGOING TO COMEIN INSTEAD OFTALKING ON THEPHONEWATCH ONCAMERA ASSAIGNORESYOUR CALL!NEEDSA RIDEVEHICLEIS PRE2013LEAVINGTOMORROW/THISWEEKEND NEED___ TODAYCUSTOMERUSESENDEARMENT(YUCK!)TEXT RACE- SOMEONEBEATS YOUTO T2DREPLIESSPEEDY!SOMEONEBEATS YOU TOTHE CALL, BUTYOU BOTHTALKCHECKINGON TOW INCALLS IT"QUICK LUBE"OR OTHERWRONGNAMEHAVE TOEXPLAINSTATEINSPECTIONSAFRAIDDASH LIGHTMEANS CARMAY BLOWUPTRANSFERCUSTOMERTO KSTITLE MEENTITLED -CUSTOMERWANTSSPECIALTREATMENTQLAPPTCALLS TOMAKE ANAPPOINTMENTFOR A STATEINSPECTIONCUSTOMERHANGS UPON YOUCALLFORPARTSCUSTOMERCALLS TOCOMPLAINCUSTOMERCALLS TOCOMPLIMENTUSMAINSERVICEAPPTCUSTOMERIS A SWEETCINNAMONROLLCUSTOMERWANTSRECALL APPTTHAT'SADVANCEDNOTICENEEDS TOGO GET ACALENDARJUST INFORSERVICEAND HASPROBLEMBEATSOMEONETO A CALLTRANSFERA WARMCALL TOQL SAHAVE TOHELP ACUSTOMER INTHE WAITINGAREA….HOLDING….STILLHOLDING(CUSTOMER INSISTSON HOLDING FORSA)CALLFORSALESCUSTOMERDEMANDSTO SPEAKTO GMCAN'TREMEMBERWHEN THEAPPOINTMENTISPHANTOM - not inCDK, insistsvehicle here, takessome investigatingto findTRUCKSHOPAPPTCUSTOMERSEEMS TO BEIN AN ALTEREDSTATE (SLEEPOR OTHER??)CUSTOMERUSESX&%$$h@#LANGUAGECELEBRITY/FAMOUSNAMECALLFROMFMCDOES MYWARRANTYCOVER…?ASKS TOSPEAK TOSOMEONEWHO NOLONGERWORKS HERECUSTOMER'SVEHICLE ISPRE-2020DUDE, WHERE'S MYCAR?at bodyshop/aftermarket/anotherdealer)DOESN'TREMEMBERWHEN THEAPPT IS, ANDIT WASMISSEDCUSTOMEROVERSHARESCUSTOMERCHANGES MINDABOUT RESCH.WHEN THEYLEARN THENEXT AVAIL.DATECALL ONSPEAKERWHILETV/RADIOIS ONYELLING ATSOMEONETHEY'REWITHSUCCESSFULLYTRANSFER ACALL FROMFMCCUSTOMERIN TEARSTRANSFERCUSTOMERTO AENEEDSTOWRITE ITDOWNTRANSMISSIONSHOP APPT"JUST IN*" FORSERVICE ANDHAS PROBLEM(MORE THAN AMONTH AGO*)THOUGHTWE WERECAVALIERFORDWON'T LETYOU MAKEAPPT, WILLONLY TALKTO SASUCCESSFULLYTRANSFERCUSTOMER TO;)CALL ONSPEAKERWHILEPEOPLEARE NOISYPHONECALL TAKESMORE THAN7 MINUTES"ON MY WAY"CUSTOMERGOING TO COMEIN INSTEAD OFTALKING ON THEPHONEWATCH ONCAMERA ASSAIGNORESYOUR CALL!NEEDSA RIDEVEHICLEIS PRE2013LEAVINGTOMORROW/THISWEEKEND NEED___ TODAYCUSTOMERUSESENDEARMENT(YUCK!)TEXT RACE- SOMEONEBEATS YOUTO T2DREPLIESSPEEDY!SOMEONEBEATS YOU TOTHE CALL, BUTYOU BOTHTALKCHECKINGON TOW INCALLS IT"QUICK LUBE"OR OTHERWRONGNAMEHAVE TOEXPLAINSTATEINSPECTIONSAFRAIDDASH LIGHTMEANS CARMAY BLOWUPTRANSFERCUSTOMERTO KSTITLE MEENTITLED -CUSTOMERWANTSSPECIALTREATMENTQLAPPTCALLS TOMAKE ANAPPOINTMENTFOR A STATEINSPECTIONCUSTOMERHANGS UPON YOUCALLFORPARTSCUSTOMERCALLS TOCOMPLAINCUSTOMERCALLS TOCOMPLIMENTUSMAINSERVICEAPPTCUSTOMERIS A SWEETCINNAMONROLLCUSTOMERWANTSRECALL APPTTHAT'SADVANCEDNOTICENEEDS TOGO GET ACALENDARJUST INFORSERVICEAND HASPROBLEMBEATSOMEONETO A CALLTRANSFERA WARMCALL TOQL SAHAVE TOHELP ACUSTOMER INTHE WAITINGAREA….HOLDING….STILLHOLDING(CUSTOMER INSISTSON HOLDING FORSA)CALLFORSALES

SERVICE BDC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CUSTOMER DEMANDS TO SPEAK TO GM
  2. CAN'T REMEMBER WHEN THE APPOINTMENT IS
  3. PHANTOM - not in CDK, insists vehicle here, takes some investigating to find
  4. TRUCK SHOP APPT
  5. CUSTOMER SEEMS TO BE IN AN ALTERED STATE (SLEEP OR OTHER??)
  6. CUSTOMER USES X&%$$h@# LANGUAGE
  7. CELEBRITY/FAMOUS NAME
  8. CALL FROM FMC
  9. DOES MY WARRANTY COVER…?
  10. ASKS TO SPEAK TO SOMEONE WHO NO LONGER WORKS HERE
  11. CUSTOMER'S VEHICLE IS PRE-2020
  12. DUDE, WHERE'S MY CAR?at body shop/aftermarket/another dealer)
  13. DOESN'T REMEMBER WHEN THE APPT IS, AND IT WAS MISSED
  14. CUSTOMER OVERSHARES
  15. CUSTOMER CHANGES MIND ABOUT RESCH. WHEN THEY LEARN THE NEXT AVAIL. DATE
  16. CALL ON SPEAKER WHILE TV/RADIO IS ON
  17. YELLING AT SOMEONE THEY'RE WITH
  18. SUCCESSFULLY TRANSFER A CALL FROM FMC
  19. CUSTOMER IN TEARS
  20. TRANSFER CUSTOMER TO AE
  21. NEEDS TO WRITE IT DOWN
  22. TRANSMISSION SHOP APPT
  23. "JUST IN*" FOR SERVICE AND HAS PROBLEM (MORE THAN A MONTH AGO*)
  24. THOUGHT WE WERE CAVALIER FORD
  25. WON'T LET YOU MAKE APPT, WILL ONLY TALK TO SA
  26. SUCCESSFULLY TRANSFER CUSTOMER TO ;)
  27. CALL ON SPEAKER WHILE PEOPLE ARE NOISY
  28. PHONE CALL TAKES MORE THAN 7 MINUTES
  29. "ON MY WAY" CUSTOMER GOING TO COME IN INSTEAD OF TALKING ON THE PHONE
  30. WATCH ON CAMERA AS SA IGNORES YOUR CALL!
  31. NEEDS A RIDE
  32. VEHICLE IS PRE 2013
  33. LEAVING TOMORROW/THIS WEEKEND NEED ___ TODAY
  34. CUSTOMER USES ENDEARMENT (YUCK!)
  35. TEXT RACE - SOMEONE BEATS YOU TO T2D REPLIES
  36. SPEEDY! SOMEONE BEATS YOU TO THE CALL, BUT YOU BOTH TALK
  37. CHECKING ON TOW IN
  38. CALLS IT "QUICK LUBE" OR OTHER WRONG NAME
  39. HAVE TO EXPLAIN STATE INSPECTIONS
  40. AFRAID DASH LIGHT MEANS CAR MAY BLOW UP
  41. TRANSFER CUSTOMER TO KS
  42. TITLE ME ENTITLED -CUSTOMER WANTS SPECIAL TREATMENT
  43. QL APPT
  44. CALLS TO MAKE AN APPOINTMENT FOR A STATE INSPECTION
  45. CUSTOMER HANGS UP ON YOU
  46. CALL FOR PARTS
  47. CUSTOMER CALLS TO COMPLAIN
  48. CUSTOMER CALLS TO COMPLIMENT US
  49. MAIN SERVICE APPT
  50. CUSTOMER IS A SWEET CINNAMON ROLL
  51. CUSTOMER WANTS RECALL APPT THAT'S ADVANCED NOTICE
  52. NEEDS TO GO GET A CALENDAR
  53. JUST IN FOR SERVICE AND HAS PROBLEM
  54. BEAT SOMEONE TO A CALL
  55. TRANSFER A WARM CALL TO QL SA
  56. HAVE TO HELP A CUSTOMER IN THE WAITING AREA
  57. ….HOLDING….STILL HOLDING (CUSTOMER INSISTS ON HOLDING FOR SA)
  58. CALL FOR SALES