CALLFORSALESTHOUGHTWE WERECAVALIERFORDVEHICLEIS PRE2013CUSTOMERCHANGES MINDABOUT RESCH.WHEN THEYLEARN THENEXT AVAIL.DATEDUDE, WHERE'S MYCAR?at bodyshop/aftermarket/anotherdealer)JUST INFORSERVICEAND HASPROBLEMPHANTOM - not inCDK, insistsvehicle here, takessome investigatingto findCUSTOMERHANGS UPON YOUBEATSOMEONETO A CALLNEEDSA RIDEASKS TOSPEAK TOSOMEONEWHO NOLONGERWORKS HERETRANSMISSIONSHOP APPTCUSTOMERCALLS TOCOMPLIMENTUSCUSTOMERCALLS TOCOMPLAINWON'T LETYOU MAKEAPPT, WILLONLY TALKTO SA"JUST IN*" FORSERVICE ANDHAS PROBLEM(MORE THAN AMONTH AGO*)TEXT RACE- SOMEONEBEATS YOUTO T2DREPLIESCALLS TOMAKE ANAPPOINTMENTFOR A STATEINSPECTIONTITLE MEENTITLED -CUSTOMERWANTSSPECIALTREATMENTMAINSERVICEAPPTDOES MYWARRANTYCOVER…?CELEBRITY/FAMOUSNAMECUSTOMERWANTSRECALL APPTTHAT'SADVANCEDNOTICECUSTOMERUSESX&%$$h@#LANGUAGECUSTOMER'SVEHICLE ISPRE-2020CALLFROMFMCHAVE TOEXPLAINSTATEINSPECTIONSWATCH ONCAMERA ASSAIGNORESYOUR CALL!NEEDSTOWRITE ITDOWNYELLING ATSOMEONETHEY'REWITHHAVE TOHELP ACUSTOMER INTHE WAITINGAREASUCCESSFULLYTRANSFERCUSTOMER TO;)CHECKINGON TOW INCUSTOMERIS A SWEETCINNAMONROLLCUSTOMEROVERSHARESTRANSFERCUSTOMERTO AECUSTOMERSEEMS TO BEIN AN ALTEREDSTATE (SLEEPOR OTHER??)QLAPPTSPEEDY!SOMEONEBEATS YOU TOTHE CALL, BUTYOU BOTHTALKDOESN'TREMEMBERWHEN THEAPPT IS, ANDIT WASMISSEDCALL ONSPEAKERWHILEPEOPLEARE NOISY"ON MY WAY"CUSTOMERGOING TO COMEIN INSTEAD OFTALKING ON THEPHONECUSTOMERDEMANDSTO SPEAKTO GMPHONECALL TAKESMORE THAN7 MINUTESCALL ONSPEAKERWHILETV/RADIOIS ONTRANSFERCUSTOMERTO KS….HOLDING….STILLHOLDING(CUSTOMER INSISTSON HOLDING FORSA)TRANSFERA WARMCALL TOQL SACALLFORPARTSCUSTOMERUSESENDEARMENT(YUCK!)CALLS IT"QUICK LUBE"OR OTHERWRONGNAMECAN'TREMEMBERWHEN THEAPPOINTMENTISLEAVINGTOMORROW/THISWEEKEND NEED___ TODAYNEEDS TOGO GET ACALENDARAFRAIDDASH LIGHTMEANS CARMAY BLOWUPCUSTOMERIN TEARSTRUCKSHOPAPPTSUCCESSFULLYTRANSFER ACALL FROMFMCCALLFORSALESTHOUGHTWE WERECAVALIERFORDVEHICLEIS PRE2013CUSTOMERCHANGES MINDABOUT RESCH.WHEN THEYLEARN THENEXT AVAIL.DATEDUDE, WHERE'S MYCAR?at bodyshop/aftermarket/anotherdealer)JUST INFORSERVICEAND HASPROBLEMPHANTOM - not inCDK, insistsvehicle here, takessome investigatingto findCUSTOMERHANGS UPON YOUBEATSOMEONETO A CALLNEEDSA RIDEASKS TOSPEAK TOSOMEONEWHO NOLONGERWORKS HERETRANSMISSIONSHOP APPTCUSTOMERCALLS TOCOMPLIMENTUSCUSTOMERCALLS TOCOMPLAINWON'T LETYOU MAKEAPPT, WILLONLY TALKTO SA"JUST IN*" FORSERVICE ANDHAS PROBLEM(MORE THAN AMONTH AGO*)TEXT RACE- SOMEONEBEATS YOUTO T2DREPLIESCALLS TOMAKE ANAPPOINTMENTFOR A STATEINSPECTIONTITLE MEENTITLED -CUSTOMERWANTSSPECIALTREATMENTMAINSERVICEAPPTDOES MYWARRANTYCOVER…?CELEBRITY/FAMOUSNAMECUSTOMERWANTSRECALL APPTTHAT'SADVANCEDNOTICECUSTOMERUSESX&%$$h@#LANGUAGECUSTOMER'SVEHICLE ISPRE-2020CALLFROMFMCHAVE TOEXPLAINSTATEINSPECTIONSWATCH ONCAMERA ASSAIGNORESYOUR CALL!NEEDSTOWRITE ITDOWNYELLING ATSOMEONETHEY'REWITHHAVE TOHELP ACUSTOMER INTHE WAITINGAREASUCCESSFULLYTRANSFERCUSTOMER TO;)CHECKINGON TOW INCUSTOMERIS A SWEETCINNAMONROLLCUSTOMEROVERSHARESTRANSFERCUSTOMERTO AECUSTOMERSEEMS TO BEIN AN ALTEREDSTATE (SLEEPOR OTHER??)QLAPPTSPEEDY!SOMEONEBEATS YOU TOTHE CALL, BUTYOU BOTHTALKDOESN'TREMEMBERWHEN THEAPPT IS, ANDIT WASMISSEDCALL ONSPEAKERWHILEPEOPLEARE NOISY"ON MY WAY"CUSTOMERGOING TO COMEIN INSTEAD OFTALKING ON THEPHONECUSTOMERDEMANDSTO SPEAKTO GMPHONECALL TAKESMORE THAN7 MINUTESCALL ONSPEAKERWHILETV/RADIOIS ONTRANSFERCUSTOMERTO KS….HOLDING….STILLHOLDING(CUSTOMER INSISTSON HOLDING FORSA)TRANSFERA WARMCALL TOQL SACALLFORPARTSCUSTOMERUSESENDEARMENT(YUCK!)CALLS IT"QUICK LUBE"OR OTHERWRONGNAMECAN'TREMEMBERWHEN THEAPPOINTMENTISLEAVINGTOMORROW/THISWEEKEND NEED___ TODAYNEEDS TOGO GET ACALENDARAFRAIDDASH LIGHTMEANS CARMAY BLOWUPCUSTOMERIN TEARSTRUCKSHOPAPPTSUCCESSFULLYTRANSFER ACALL FROMFMC

SERVICE BDC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CALL FOR SALES
  2. THOUGHT WE WERE CAVALIER FORD
  3. VEHICLE IS PRE 2013
  4. CUSTOMER CHANGES MIND ABOUT RESCH. WHEN THEY LEARN THE NEXT AVAIL. DATE
  5. DUDE, WHERE'S MY CAR?at body shop/aftermarket/another dealer)
  6. JUST IN FOR SERVICE AND HAS PROBLEM
  7. PHANTOM - not in CDK, insists vehicle here, takes some investigating to find
  8. CUSTOMER HANGS UP ON YOU
  9. BEAT SOMEONE TO A CALL
  10. NEEDS A RIDE
  11. ASKS TO SPEAK TO SOMEONE WHO NO LONGER WORKS HERE
  12. TRANSMISSION SHOP APPT
  13. CUSTOMER CALLS TO COMPLIMENT US
  14. CUSTOMER CALLS TO COMPLAIN
  15. WON'T LET YOU MAKE APPT, WILL ONLY TALK TO SA
  16. "JUST IN*" FOR SERVICE AND HAS PROBLEM (MORE THAN A MONTH AGO*)
  17. TEXT RACE - SOMEONE BEATS YOU TO T2D REPLIES
  18. CALLS TO MAKE AN APPOINTMENT FOR A STATE INSPECTION
  19. TITLE ME ENTITLED -CUSTOMER WANTS SPECIAL TREATMENT
  20. MAIN SERVICE APPT
  21. DOES MY WARRANTY COVER…?
  22. CELEBRITY/FAMOUS NAME
  23. CUSTOMER WANTS RECALL APPT THAT'S ADVANCED NOTICE
  24. CUSTOMER USES X&%$$h@# LANGUAGE
  25. CUSTOMER'S VEHICLE IS PRE-2020
  26. CALL FROM FMC
  27. HAVE TO EXPLAIN STATE INSPECTIONS
  28. WATCH ON CAMERA AS SA IGNORES YOUR CALL!
  29. NEEDS TO WRITE IT DOWN
  30. YELLING AT SOMEONE THEY'RE WITH
  31. HAVE TO HELP A CUSTOMER IN THE WAITING AREA
  32. SUCCESSFULLY TRANSFER CUSTOMER TO ;)
  33. CHECKING ON TOW IN
  34. CUSTOMER IS A SWEET CINNAMON ROLL
  35. CUSTOMER OVERSHARES
  36. TRANSFER CUSTOMER TO AE
  37. CUSTOMER SEEMS TO BE IN AN ALTERED STATE (SLEEP OR OTHER??)
  38. QL APPT
  39. SPEEDY! SOMEONE BEATS YOU TO THE CALL, BUT YOU BOTH TALK
  40. DOESN'T REMEMBER WHEN THE APPT IS, AND IT WAS MISSED
  41. CALL ON SPEAKER WHILE PEOPLE ARE NOISY
  42. "ON MY WAY" CUSTOMER GOING TO COME IN INSTEAD OF TALKING ON THE PHONE
  43. CUSTOMER DEMANDS TO SPEAK TO GM
  44. PHONE CALL TAKES MORE THAN 7 MINUTES
  45. CALL ON SPEAKER WHILE TV/RADIO IS ON
  46. TRANSFER CUSTOMER TO KS
  47. ….HOLDING….STILL HOLDING (CUSTOMER INSISTS ON HOLDING FOR SA)
  48. TRANSFER A WARM CALL TO QL SA
  49. CALL FOR PARTS
  50. CUSTOMER USES ENDEARMENT (YUCK!)
  51. CALLS IT "QUICK LUBE" OR OTHER WRONG NAME
  52. CAN'T REMEMBER WHEN THE APPOINTMENT IS
  53. LEAVING TOMORROW/THIS WEEKEND NEED ___ TODAY
  54. NEEDS TO GO GET A CALENDAR
  55. AFRAID DASH LIGHT MEANS CAR MAY BLOW UP
  56. CUSTOMER IN TEARS
  57. TRUCK SHOP APPT
  58. SUCCESSFULLY TRANSFER A CALL FROM FMC