WATCH ONCAMERA ASSAIGNORESYOUR CALL!BEATSOMEONETO A CALLCALLS IT"QUICK LUBE"OR OTHERWRONGNAMECALLFROMFMCCUSTOMERHANGS UPON YOUVEHICLEIS PRE2013CALL ONSPEAKERWHILEPEOPLEARE NOISYTITLE MEENTITLED -CUSTOMERWANTSSPECIALTREATMENTQLAPPTCUSTOMERCALLS TOCOMPLAINNEEDSTOWRITE ITDOWNCALLS TOMAKE ANAPPOINTMENTFOR A STATEINSPECTIONCELEBRITY/FAMOUSNAMELEAVINGTOMORROW/THISWEEKEND NEED___ TODAYCUSTOMER'SVEHICLE ISPRE-2020CUSTOMERUSESENDEARMENT(YUCK!)CALLFORSALESTRUCKSHOPAPPTPHONECALL TAKESMORE THAN7 MINUTESCUSTOMERIN TEARSCALLFORPARTSCUSTOMEROVERSHARESSUCCESSFULLYTRANSFERCUSTOMER TO;)TRANSFERCUSTOMERTO AETHOUGHTWE WERECAVALIERFORDCHECKINGON TOW INSPEEDY!SOMEONEBEATS YOU TOTHE CALL, BUTYOU BOTHTALKDOES MYWARRANTYCOVER…?CUSTOMERSEEMS TO BEIN AN ALTEREDSTATE (SLEEPOR OTHER??)"ON MY WAY"CUSTOMERGOING TO COMEIN INSTEAD OFTALKING ON THEPHONE"JUST IN*" FORSERVICE ANDHAS PROBLEM(MORE THAN AMONTH AGO*)CUSTOMERIS A SWEETCINNAMONROLLHAVE TOEXPLAINSTATEINSPECTIONS….HOLDING….STILLHOLDING(CUSTOMER INSISTSON HOLDING FORSA)TRANSFERA WARMCALL TOQL SACALL ONSPEAKERWHILETV/RADIOIS ONPHANTOM - not inCDK, insistsvehicle here, takessome investigatingto findHAVE TOHELP ACUSTOMER INTHE WAITINGAREATRANSFERCUSTOMERTO KSCUSTOMERCHANGES MINDABOUT RESCH.WHEN THEYLEARN THENEXT AVAIL.DATEJUST INFORSERVICEAND HASPROBLEMYELLING ATSOMEONETHEY'REWITHTEXT RACE- SOMEONEBEATS YOUTO T2DREPLIESNEEDS TOGO GET ACALENDARCUSTOMERDEMANDSTO SPEAKTO GMCAN'TREMEMBERWHEN THEAPPOINTMENTISDUDE, WHERE'S MYCAR?at bodyshop/aftermarket/anotherdealer)SUCCESSFULLYTRANSFER ACALL FROMFMCDOESN'TREMEMBERWHEN THEAPPT IS, ANDIT WASMISSEDAFRAIDDASH LIGHTMEANS CARMAY BLOWUPCUSTOMERWANTSRECALL APPTTHAT'SADVANCEDNOTICEMAINSERVICEAPPTTRANSMISSIONSHOP APPTNEEDSA RIDEWON'T LETYOU MAKEAPPT, WILLONLY TALKTO SAASKS TOSPEAK TOSOMEONEWHO NOLONGERWORKS HERECUSTOMERCALLS TOCOMPLIMENTUSCUSTOMERUSESX&%$$h@#LANGUAGEWATCH ONCAMERA ASSAIGNORESYOUR CALL!BEATSOMEONETO A CALLCALLS IT"QUICK LUBE"OR OTHERWRONGNAMECALLFROMFMCCUSTOMERHANGS UPON YOUVEHICLEIS PRE2013CALL ONSPEAKERWHILEPEOPLEARE NOISYTITLE MEENTITLED -CUSTOMERWANTSSPECIALTREATMENTQLAPPTCUSTOMERCALLS TOCOMPLAINNEEDSTOWRITE ITDOWNCALLS TOMAKE ANAPPOINTMENTFOR A STATEINSPECTIONCELEBRITY/FAMOUSNAMELEAVINGTOMORROW/THISWEEKEND NEED___ TODAYCUSTOMER'SVEHICLE ISPRE-2020CUSTOMERUSESENDEARMENT(YUCK!)CALLFORSALESTRUCKSHOPAPPTPHONECALL TAKESMORE THAN7 MINUTESCUSTOMERIN TEARSCALLFORPARTSCUSTOMEROVERSHARESSUCCESSFULLYTRANSFERCUSTOMER TO;)TRANSFERCUSTOMERTO AETHOUGHTWE WERECAVALIERFORDCHECKINGON TOW INSPEEDY!SOMEONEBEATS YOU TOTHE CALL, BUTYOU BOTHTALKDOES MYWARRANTYCOVER…?CUSTOMERSEEMS TO BEIN AN ALTEREDSTATE (SLEEPOR OTHER??)"ON MY WAY"CUSTOMERGOING TO COMEIN INSTEAD OFTALKING ON THEPHONE"JUST IN*" FORSERVICE ANDHAS PROBLEM(MORE THAN AMONTH AGO*)CUSTOMERIS A SWEETCINNAMONROLLHAVE TOEXPLAINSTATEINSPECTIONS….HOLDING….STILLHOLDING(CUSTOMER INSISTSON HOLDING FORSA)TRANSFERA WARMCALL TOQL SACALL ONSPEAKERWHILETV/RADIOIS ONPHANTOM - not inCDK, insistsvehicle here, takessome investigatingto findHAVE TOHELP ACUSTOMER INTHE WAITINGAREATRANSFERCUSTOMERTO KSCUSTOMERCHANGES MINDABOUT RESCH.WHEN THEYLEARN THENEXT AVAIL.DATEJUST INFORSERVICEAND HASPROBLEMYELLING ATSOMEONETHEY'REWITHTEXT RACE- SOMEONEBEATS YOUTO T2DREPLIESNEEDS TOGO GET ACALENDARCUSTOMERDEMANDSTO SPEAKTO GMCAN'TREMEMBERWHEN THEAPPOINTMENTISDUDE, WHERE'S MYCAR?at bodyshop/aftermarket/anotherdealer)SUCCESSFULLYTRANSFER ACALL FROMFMCDOESN'TREMEMBERWHEN THEAPPT IS, ANDIT WASMISSEDAFRAIDDASH LIGHTMEANS CARMAY BLOWUPCUSTOMERWANTSRECALL APPTTHAT'SADVANCEDNOTICEMAINSERVICEAPPTTRANSMISSIONSHOP APPTNEEDSA RIDEWON'T LETYOU MAKEAPPT, WILLONLY TALKTO SAASKS TOSPEAK TOSOMEONEWHO NOLONGERWORKS HERECUSTOMERCALLS TOCOMPLIMENTUSCUSTOMERUSESX&%$$h@#LANGUAGE

SERVICE BDC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. WATCH ON CAMERA AS SA IGNORES YOUR CALL!
  2. BEAT SOMEONE TO A CALL
  3. CALLS IT "QUICK LUBE" OR OTHER WRONG NAME
  4. CALL FROM FMC
  5. CUSTOMER HANGS UP ON YOU
  6. VEHICLE IS PRE 2013
  7. CALL ON SPEAKER WHILE PEOPLE ARE NOISY
  8. TITLE ME ENTITLED -CUSTOMER WANTS SPECIAL TREATMENT
  9. QL APPT
  10. CUSTOMER CALLS TO COMPLAIN
  11. NEEDS TO WRITE IT DOWN
  12. CALLS TO MAKE AN APPOINTMENT FOR A STATE INSPECTION
  13. CELEBRITY/FAMOUS NAME
  14. LEAVING TOMORROW/THIS WEEKEND NEED ___ TODAY
  15. CUSTOMER'S VEHICLE IS PRE-2020
  16. CUSTOMER USES ENDEARMENT (YUCK!)
  17. CALL FOR SALES
  18. TRUCK SHOP APPT
  19. PHONE CALL TAKES MORE THAN 7 MINUTES
  20. CUSTOMER IN TEARS
  21. CALL FOR PARTS
  22. CUSTOMER OVERSHARES
  23. SUCCESSFULLY TRANSFER CUSTOMER TO ;)
  24. TRANSFER CUSTOMER TO AE
  25. THOUGHT WE WERE CAVALIER FORD
  26. CHECKING ON TOW IN
  27. SPEEDY! SOMEONE BEATS YOU TO THE CALL, BUT YOU BOTH TALK
  28. DOES MY WARRANTY COVER…?
  29. CUSTOMER SEEMS TO BE IN AN ALTERED STATE (SLEEP OR OTHER??)
  30. "ON MY WAY" CUSTOMER GOING TO COME IN INSTEAD OF TALKING ON THE PHONE
  31. "JUST IN*" FOR SERVICE AND HAS PROBLEM (MORE THAN A MONTH AGO*)
  32. CUSTOMER IS A SWEET CINNAMON ROLL
  33. HAVE TO EXPLAIN STATE INSPECTIONS
  34. ….HOLDING….STILL HOLDING (CUSTOMER INSISTS ON HOLDING FOR SA)
  35. TRANSFER A WARM CALL TO QL SA
  36. CALL ON SPEAKER WHILE TV/RADIO IS ON
  37. PHANTOM - not in CDK, insists vehicle here, takes some investigating to find
  38. HAVE TO HELP A CUSTOMER IN THE WAITING AREA
  39. TRANSFER CUSTOMER TO KS
  40. CUSTOMER CHANGES MIND ABOUT RESCH. WHEN THEY LEARN THE NEXT AVAIL. DATE
  41. JUST IN FOR SERVICE AND HAS PROBLEM
  42. YELLING AT SOMEONE THEY'RE WITH
  43. TEXT RACE - SOMEONE BEATS YOU TO T2D REPLIES
  44. NEEDS TO GO GET A CALENDAR
  45. CUSTOMER DEMANDS TO SPEAK TO GM
  46. CAN'T REMEMBER WHEN THE APPOINTMENT IS
  47. DUDE, WHERE'S MY CAR?at body shop/aftermarket/another dealer)
  48. SUCCESSFULLY TRANSFER A CALL FROM FMC
  49. DOESN'T REMEMBER WHEN THE APPT IS, AND IT WAS MISSED
  50. AFRAID DASH LIGHT MEANS CAR MAY BLOW UP
  51. CUSTOMER WANTS RECALL APPT THAT'S ADVANCED NOTICE
  52. MAIN SERVICE APPT
  53. TRANSMISSION SHOP APPT
  54. NEEDS A RIDE
  55. WON'T LET YOU MAKE APPT, WILL ONLY TALK TO SA
  56. ASKS TO SPEAK TO SOMEONE WHO NO LONGER WORKS HERE
  57. CUSTOMER CALLS TO COMPLIMENT US
  58. CUSTOMER USES X&%$$h@# LANGUAGE