This bingo card has 58 words: "JUST IN*" FOR SERVICE AND HAS PROBLEM (MORE THAN A MONTH AGO*), "ON MY WAY" CUSTOMER GOING TO COME IN INSTEAD OF TALKING ON THE PHONE, CUSTOMER IN TEARS, ….HOLDING….STILL HOLDING (CUSTOMER INSISTS ON HOLDING FOR SA), AFRAID DASH LIGHT MEANS CAR MAY BLOW UP, ASKS TO SPEAK TO SOMEONE WHO NO LONGER WORKS HERE, CALL FOR PARTS, CALL FOR SALES, CALL ON SPEAKER WHILE PEOPLE ARE NOISY, CALL ON SPEAKER WHILE TV/RADIO IS ON, CALLS IT "QUICK LUBE" OR OTHER WRONG NAME, CAN'T REMEMBER WHEN THE APPOINTMENT IS, TRANSFER CUSTOMER TO KS, CHECKING ON TOW IN, CUSTOMER CALLS TO COMPLAIN, TITLE ME ENTITLED -CUSTOMER WANTS SPECIAL TREATMENT, CUSTOMER CALLS TO COMPLIMENT US, CUSTOMER CHANGES MIND ABOUT RESCH. WHEN THEY LEARN THE NEXT AVAIL. DATE, CALLS TO MAKE AN APPOINTMENT FOR A STATE INSPECTION, CUSTOMER DEMANDS TO SPEAK TO GM, CUSTOMER HANGS UP ON YOU, CUSTOMER IS A SWEET CINNAMON ROLL, BEAT SOMEONE TO A CALL, CUSTOMER OVERSHARES, CUSTOMER SEEMS TO BE IN AN ALTERED STATE (SLEEP OR OTHER??), CUSTOMER USES ENDEARMENT (YUCK!), CUSTOMER USES X&%$$h@# LANGUAGE, CALL FROM FMC, CUSTOMER WANTS RECALL APPT THAT'S ADVANCED NOTICE, CUSTOMER'S VEHICLE IS PRE-2020, DOES MY WARRANTY COVER…?, DOESN'T REMEMBER WHEN THE APPT IS, AND IT WAS MISSED, DUDE, WHERE'S MY CAR?at body shop/aftermarket/another dealer), HAVE TO EXPLAIN STATE INSPECTIONS, HAVE TO HELP A CUSTOMER IN THE WAITING AREA, TRANSFER CUSTOMER TO AE, JUST IN FOR SERVICE AND HAS PROBLEM, MAIN SERVICE APPT, NEEDS A RIDE, PHANTOM - not in CDK, insists vehicle here, takes some investigating to find, SUCCESSFULLY TRANSFER A CALL FROM FMC, PHONE CALL TAKES MORE THAN 7 MINUTES, QL APPT, SPEEDY! SOMEONE BEATS YOU TO THE CALL, BUT YOU BOTH TALK, SUCCESSFULLY TRANSFER CUSTOMER TO ;), THOUGHT WE WERE CAVALIER FORD, TRANSFER A WARM CALL TO QL SA, TRANSMISSION SHOP APPT, TRUCK SHOP APPT, WATCH ON CAMERA AS SA IGNORES YOUR CALL!, NEEDS TO WRITE IT DOWN, NEEDS TO GO GET A CALENDAR, CELEBRITY/FAMOUS NAME, YELLING AT SOMEONE THEY'RE WITH, VEHICLE IS PRE 2013, TEXT RACE - SOMEONE BEATS YOU TO T2D REPLIES, LEAVING TOMORROW/THIS WEEKEND NEED ___ TODAY and WON'T LET YOU MAKE APPT, WILL ONLY TALK TO SA.
Service BDC Phone Bingo | Service BDC Phone Bingo | Making it Easy | PCNA Customer Service Week 2015 | SATURDAY DIVA BINGO!
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