Used theproperUSCCgreetingSet SessionProgram toUS CellularHomeInternetEnthusedand politetoneRecappedcall priorto endingFollowedrouterhelixarticleAssuredthat wecan assistCreateda DeviceTicketProvidedclearguidanceSelectedUSCellular inTwilio LOBChangedfrom 4Gto 5G or5G to 4GOfferedadditionalassistanceValidated thecustomer'spin via TOPsFollowed thePerformanceHelix articleCheckedfor anoutageUsedLMIAskedprobingquestionsTier 2CallConfirmedthat thecustomerwasn'tthrottledRespondedwithcompassionUsed tothe TSGuideSuggestedanantenna/wifiextenderCreatedTwilioaccount withthe routerMDNDe-escalatedcustomerGuidedcustomerthru theadmin/routerportalCreated aPOSTERTicketReasurredthe customerwith powerwordsPulledthe simValidated theUSCC Cellsitesecurity codewith theUSCC RepScheduleda follow-up callResolvedthe issueFollowedHelixonboardingcall flowarticleLocatedaccountby IMEI inTOPsConnectedvia DNSsettingsFactoryResetRouterRequestedfor atransfer toUSCCUsed thetemplateforsupportUsed CxMto checkdataactivityEducatedthecustomerRemainedpositive/engagedin chatPeersupportin chatAddressedcustomerby nameConfirmedthat thecustomerwas throttledFollowed theConnectivityHelix articleACErecievedbypeer/coachCreateda ServiceTicketACEsent topeerChanged thelocation/positionof the routerOfferedthesurveyBrandedthe callUsed theproperUSCCgreetingSet SessionProgram toUS CellularHomeInternetEnthusedand politetoneRecappedcall priorto endingFollowedrouterhelixarticleAssuredthat wecan assistCreateda DeviceTicketProvidedclearguidanceSelectedUSCellular inTwilio LOBChangedfrom 4Gto 5G or5G to 4GOfferedadditionalassistanceValidated thecustomer'spin via TOPsFollowed thePerformanceHelix articleCheckedfor anoutageUsedLMIAskedprobingquestionsTier 2CallConfirmedthat thecustomerwasn'tthrottledRespondedwithcompassionUsed tothe TSGuideSuggestedanantenna/wifiextenderCreatedTwilioaccount withthe routerMDNDe-escalatedcustomerGuidedcustomerthru theadmin/routerportalCreated aPOSTERTicketReasurredthe customerwith powerwordsPulledthe simValidated theUSCC Cellsitesecurity codewith theUSCC RepScheduleda follow-up callResolvedthe issueFollowedHelixonboardingcall flowarticleLocatedaccountby IMEI inTOPsConnectedvia DNSsettingsFactoryResetRouterRequestedfor atransfer toUSCCUsed thetemplateforsupportUsed CxMto checkdataactivityEducatedthecustomerRemainedpositive/engagedin chatPeersupportin chatAddressedcustomerby nameConfirmedthat thecustomerwas throttledFollowed theConnectivityHelix articleACErecievedbypeer/coachCreateda ServiceTicketACEsent topeerChanged thelocation/positionof the routerOfferedthesurveyBrandedthe call

USCC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used the proper USCC greeting
  2. Set Session Program to US Cellular Home Internet
  3. Enthused and polite tone
  4. Recapped call prior to ending
  5. Followed router helix article
  6. Assured that we can assist
  7. Created a Device Ticket
  8. Provided clear guidance
  9. Selected US Cellular in Twilio LOB
  10. Changed from 4G to 5G or 5G to 4G
  11. Offered additional assistance
  12. Validated the customer's pin via TOPs
  13. Followed the Performance Helix article
  14. Checked for an outage
  15. Used LMI
  16. Asked probing questions
  17. Tier 2 Call
  18. Confirmed that the customer wasn't throttled
  19. Responded with compassion
  20. Used to the TS Guide
  21. Suggested an antenna/wifi extender
  22. Created Twilio account with the router MDN
  23. De-escalated customer
  24. Guided customer thru the admin/router portal
  25. Created a POSTER Ticket
  26. Reasurred the customer with power words
  27. Pulled the sim
  28. Validated the USCC Cellsite security code with the USCC Rep
  29. Scheduled a follow-up call
  30. Resolved the issue
  31. Followed Helix onboarding call flow article
  32. Located account by IMEI in TOPs
  33. Connected via DNS settings
  34. Factory Reset Router
  35. Requested for a transfer to USCC
  36. Used the template for support
  37. Used CxM to check data activity
  38. Educated the customer
  39. Remained positive/engaged in chat
  40. Peer support in chat
  41. Addressed customer by name
  42. Confirmed that the customer was throttled
  43. Followed the Connectivity Helix article
  44. ACE recieved by peer/coach
  45. Created a Service Ticket
  46. ACE sent to peer
  47. Changed the location/position of the router
  48. Offered the survey
  49. Branded the call