UsedLMIFollowedrouterhelixarticleConnectedvia DNSsettingsTier 2CallGuidedcustomerthru theadmin/routerportalConfirmedthat thecustomerwasn'tthrottledCheckedfor anoutageRequestedfor atransfer toUSCCChangedfrom 4Gto 5G or5G to 4GUsed theproperUSCCgreetingRespondedwithcompassionAddressedcustomerby nameProvidedclearguidanceFollowed thePerformanceHelix articleValidated theUSCC Cellsitesecurity codewith theUSCC RepOfferedthesurveySelectedUSCellular inTwilio LOBAskedprobingquestionsCreateda DeviceTicketLocatedaccountby IMEI inTOPsFactoryResetRouterACErecievedbypeer/coachACEsent topeerReasurredthe customerwith powerwordsConfirmedthat thecustomerwas throttledSet SessionProgram toUS CellularHomeInternetScheduleda follow-up callEducatedthecustomerResolvedthe issueCreated aPOSTERTicketPulledthe simUsed CxMto checkdataactivityRecappedcall priorto endingUsed tothe TSGuideOfferedadditionalassistanceValidated thecustomer'spin via TOPsFollowed theConnectivityHelix articleCreatedTwilioaccount withthe routerMDNBrandedthe callAssuredthat wecan assistFollowedHelixonboardingcall flowarticleDe-escalatedcustomerUsed thetemplateforsupportPeersupportin chatRemainedpositive/engagedin chatSuggestedanantenna/wifiextenderChanged thelocation/positionof the routerCreateda ServiceTicketEnthusedand politetoneUsedLMIFollowedrouterhelixarticleConnectedvia DNSsettingsTier 2CallGuidedcustomerthru theadmin/routerportalConfirmedthat thecustomerwasn'tthrottledCheckedfor anoutageRequestedfor atransfer toUSCCChangedfrom 4Gto 5G or5G to 4GUsed theproperUSCCgreetingRespondedwithcompassionAddressedcustomerby nameProvidedclearguidanceFollowed thePerformanceHelix articleValidated theUSCC Cellsitesecurity codewith theUSCC RepOfferedthesurveySelectedUSCellular inTwilio LOBAskedprobingquestionsCreateda DeviceTicketLocatedaccountby IMEI inTOPsFactoryResetRouterACErecievedbypeer/coachACEsent topeerReasurredthe customerwith powerwordsConfirmedthat thecustomerwas throttledSet SessionProgram toUS CellularHomeInternetScheduleda follow-up callEducatedthecustomerResolvedthe issueCreated aPOSTERTicketPulledthe simUsed CxMto checkdataactivityRecappedcall priorto endingUsed tothe TSGuideOfferedadditionalassistanceValidated thecustomer'spin via TOPsFollowed theConnectivityHelix articleCreatedTwilioaccount withthe routerMDNBrandedthe callAssuredthat wecan assistFollowedHelixonboardingcall flowarticleDe-escalatedcustomerUsed thetemplateforsupportPeersupportin chatRemainedpositive/engagedin chatSuggestedanantenna/wifiextenderChanged thelocation/positionof the routerCreateda ServiceTicketEnthusedand politetone

USCC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used LMI
  2. Followed router helix article
  3. Connected via DNS settings
  4. Tier 2 Call
  5. Guided customer thru the admin/router portal
  6. Confirmed that the customer wasn't throttled
  7. Checked for an outage
  8. Requested for a transfer to USCC
  9. Changed from 4G to 5G or 5G to 4G
  10. Used the proper USCC greeting
  11. Responded with compassion
  12. Addressed customer by name
  13. Provided clear guidance
  14. Followed the Performance Helix article
  15. Validated the USCC Cellsite security code with the USCC Rep
  16. Offered the survey
  17. Selected US Cellular in Twilio LOB
  18. Asked probing questions
  19. Created a Device Ticket
  20. Located account by IMEI in TOPs
  21. Factory Reset Router
  22. ACE recieved by peer/coach
  23. ACE sent to peer
  24. Reasurred the customer with power words
  25. Confirmed that the customer was throttled
  26. Set Session Program to US Cellular Home Internet
  27. Scheduled a follow-up call
  28. Educated the customer
  29. Resolved the issue
  30. Created a POSTER Ticket
  31. Pulled the sim
  32. Used CxM to check data activity
  33. Recapped call prior to ending
  34. Used to the TS Guide
  35. Offered additional assistance
  36. Validated the customer's pin via TOPs
  37. Followed the Connectivity Helix article
  38. Created Twilio account with the router MDN
  39. Branded the call
  40. Assured that we can assist
  41. Followed Helix onboarding call flow article
  42. De-escalated customer
  43. Used the template for support
  44. Peer support in chat
  45. Remained positive/engaged in chat
  46. Suggested an antenna/wifi extender
  47. Changed the location/position of the router
  48. Created a Service Ticket
  49. Enthused and polite tone