Enthusedand politetoneRequestedfor atransfer toUSCCDe-escalatedcustomerUsed thetemplateforsupportGuidedcustomerthru theadmin/routerportalReasurredthe customerwith powerwordsACErecievedbypeer/coachProvidedclearguidanceAddressedcustomerby nameResolvedthe issueFactoryResetRouterFollowedHelixonboardingcall flowarticleSet SessionProgram toUS CellularHomeInternetAssuredthat wecan assistChangedfrom 4Gto 5G or5G to 4GBrandedthe callRespondedwithcompassionRecappedcall priorto endingLocatedaccountby IMEI inTOPsAskedprobingquestionsUsed tothe TSGuideACEsent topeerFollowed theConnectivityHelix articleSuggestedanantenna/wifiextenderValidated thecustomer'spin via TOPsPeersupportin chatUsedLMIScheduleda follow-up callTier 2CallCreateda ServiceTicketRemainedpositive/engagedin chatConfirmedthat thecustomerwas throttledOfferedthesurveyValidated theUSCC Cellsitesecurity codewith theUSCC RepCheckedfor anoutageChanged thelocation/positionof the routerPulledthe simCreated aPOSTERTicketEducatedthecustomerOfferedadditionalassistanceConnectedvia DNSsettingsSelectedUSCellular inTwilio LOBUsed theproperUSCCgreetingCreatedTwilioaccount withthe routerMDNCreateda DeviceTicketConfirmedthat thecustomerwasn'tthrottledFollowedrouterhelixarticleFollowed thePerformanceHelix articleUsed CxMto checkdataactivityEnthusedand politetoneRequestedfor atransfer toUSCCDe-escalatedcustomerUsed thetemplateforsupportGuidedcustomerthru theadmin/routerportalReasurredthe customerwith powerwordsACErecievedbypeer/coachProvidedclearguidanceAddressedcustomerby nameResolvedthe issueFactoryResetRouterFollowedHelixonboardingcall flowarticleSet SessionProgram toUS CellularHomeInternetAssuredthat wecan assistChangedfrom 4Gto 5G or5G to 4GBrandedthe callRespondedwithcompassionRecappedcall priorto endingLocatedaccountby IMEI inTOPsAskedprobingquestionsUsed tothe TSGuideACEsent topeerFollowed theConnectivityHelix articleSuggestedanantenna/wifiextenderValidated thecustomer'spin via TOPsPeersupportin chatUsedLMIScheduleda follow-up callTier 2CallCreateda ServiceTicketRemainedpositive/engagedin chatConfirmedthat thecustomerwas throttledOfferedthesurveyValidated theUSCC Cellsitesecurity codewith theUSCC RepCheckedfor anoutageChanged thelocation/positionof the routerPulledthe simCreated aPOSTERTicketEducatedthecustomerOfferedadditionalassistanceConnectedvia DNSsettingsSelectedUSCellular inTwilio LOBUsed theproperUSCCgreetingCreatedTwilioaccount withthe routerMDNCreateda DeviceTicketConfirmedthat thecustomerwasn'tthrottledFollowedrouterhelixarticleFollowed thePerformanceHelix articleUsed CxMto checkdataactivity

USCC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Enthused and polite tone
  2. Requested for a transfer to USCC
  3. De-escalated customer
  4. Used the template for support
  5. Guided customer thru the admin/router portal
  6. Reasurred the customer with power words
  7. ACE recieved by peer/coach
  8. Provided clear guidance
  9. Addressed customer by name
  10. Resolved the issue
  11. Factory Reset Router
  12. Followed Helix onboarding call flow article
  13. Set Session Program to US Cellular Home Internet
  14. Assured that we can assist
  15. Changed from 4G to 5G or 5G to 4G
  16. Branded the call
  17. Responded with compassion
  18. Recapped call prior to ending
  19. Located account by IMEI in TOPs
  20. Asked probing questions
  21. Used to the TS Guide
  22. ACE sent to peer
  23. Followed the Connectivity Helix article
  24. Suggested an antenna/wifi extender
  25. Validated the customer's pin via TOPs
  26. Peer support in chat
  27. Used LMI
  28. Scheduled a follow-up call
  29. Tier 2 Call
  30. Created a Service Ticket
  31. Remained positive/engaged in chat
  32. Confirmed that the customer was throttled
  33. Offered the survey
  34. Validated the USCC Cellsite security code with the USCC Rep
  35. Checked for an outage
  36. Changed the location/position of the router
  37. Pulled the sim
  38. Created a POSTER Ticket
  39. Educated the customer
  40. Offered additional assistance
  41. Connected via DNS settings
  42. Selected US Cellular in Twilio LOB
  43. Used the proper USCC greeting
  44. Created Twilio account with the router MDN
  45. Created a Device Ticket
  46. Confirmed that the customer wasn't throttled
  47. Followed router helix article
  48. Followed the Performance Helix article
  49. Used CxM to check data activity