(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Checked for an outage
Suggested an antenna/wifi extender
Created a POSTER Ticket
Followed the Connectivity Helix article
Set Session Program to US Cellular Home Internet
Branded the call
Enthused and polite tone
Used the template for support
Provided clear guidance
Created Twilio account with the router MDN
Validated the customer's pin via TOPs
Selected US Cellular in Twilio LOB
Asked probing questions
Scheduled a follow-up call
Guided customer thru the admin/router portal
Tier 2 Call
De-escalated customer
Responded with compassion
Created a Device Ticket
Remained positive/engaged in chat
Changed from 4G to 5G or 5G to 4G
Connected via DNS settings
Resolved the issue
ACE recieved by peer/coach
Followed the Performance Helix article
Peer support in chat
Used CxM to check data activity
Reasurred the customer with power words
Confirmed that the customer was throttled
Followed router helix article
Factory Reset Router
Validated the USCC Cellsite security code with the USCC Rep
