EducatedthecustomerUsedLMIGuidedcustomerthru theadmin/routerportalRecappedcall priorto endingFollowedrouterhelixarticleBrandedthe callReasurredthe customerwith powerwordsCheckedfor anoutageUsed CxMto checkdataactivityCreatedTwilioaccount withthe routerMDNChanged thelocation/positionof the routerValidated theUSCC Cellsitesecurity codewith theUSCC RepChangedfrom 4Gto 5G or5G to 4GResolvedthe issueUsed tothe TSGuideSelectedUSCellular inTwilio LOBCreated aPOSTERTicketAssuredthat wecan assistTier 2CallFollowedHelixonboardingcall flowarticlePeersupportin chatUsed thetemplateforsupportConfirmedthat thecustomerwasn'tthrottledSuggestedanantenna/wifiextenderRemainedpositive/engagedin chatConfirmedthat thecustomerwas throttledCreateda DeviceTicketFactoryResetRouterOfferedadditionalassistanceOfferedthesurveyACEsent topeerSet SessionProgram toUS CellularHomeInternetScheduleda follow-up callLocatedaccountby IMEI inTOPsACErecievedbypeer/coachFollowed thePerformanceHelix articleProvidedclearguidanceConnectedvia DNSsettingsUsed theproperUSCCgreetingRequestedfor atransfer toUSCCAddressedcustomerby nameFollowed theConnectivityHelix articleRespondedwithcompassionEnthusedand politetoneValidated thecustomer'spin via TOPsAskedprobingquestionsDe-escalatedcustomerCreateda ServiceTicketPulledthe simEducatedthecustomerUsedLMIGuidedcustomerthru theadmin/routerportalRecappedcall priorto endingFollowedrouterhelixarticleBrandedthe callReasurredthe customerwith powerwordsCheckedfor anoutageUsed CxMto checkdataactivityCreatedTwilioaccount withthe routerMDNChanged thelocation/positionof the routerValidated theUSCC Cellsitesecurity codewith theUSCC RepChangedfrom 4Gto 5G or5G to 4GResolvedthe issueUsed tothe TSGuideSelectedUSCellular inTwilio LOBCreated aPOSTERTicketAssuredthat wecan assistTier 2CallFollowedHelixonboardingcall flowarticlePeersupportin chatUsed thetemplateforsupportConfirmedthat thecustomerwasn'tthrottledSuggestedanantenna/wifiextenderRemainedpositive/engagedin chatConfirmedthat thecustomerwas throttledCreateda DeviceTicketFactoryResetRouterOfferedadditionalassistanceOfferedthesurveyACEsent topeerSet SessionProgram toUS CellularHomeInternetScheduleda follow-up callLocatedaccountby IMEI inTOPsACErecievedbypeer/coachFollowed thePerformanceHelix articleProvidedclearguidanceConnectedvia DNSsettingsUsed theproperUSCCgreetingRequestedfor atransfer toUSCCAddressedcustomerby nameFollowed theConnectivityHelix articleRespondedwithcompassionEnthusedand politetoneValidated thecustomer'spin via TOPsAskedprobingquestionsDe-escalatedcustomerCreateda ServiceTicketPulledthe sim

USCC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Educated the customer
  2. Used LMI
  3. Guided customer thru the admin/router portal
  4. Recapped call prior to ending
  5. Followed router helix article
  6. Branded the call
  7. Reasurred the customer with power words
  8. Checked for an outage
  9. Used CxM to check data activity
  10. Created Twilio account with the router MDN
  11. Changed the location/position of the router
  12. Validated the USCC Cellsite security code with the USCC Rep
  13. Changed from 4G to 5G or 5G to 4G
  14. Resolved the issue
  15. Used to the TS Guide
  16. Selected US Cellular in Twilio LOB
  17. Created a POSTER Ticket
  18. Assured that we can assist
  19. Tier 2 Call
  20. Followed Helix onboarding call flow article
  21. Peer support in chat
  22. Used the template for support
  23. Confirmed that the customer wasn't throttled
  24. Suggested an antenna/wifi extender
  25. Remained positive/engaged in chat
  26. Confirmed that the customer was throttled
  27. Created a Device Ticket
  28. Factory Reset Router
  29. Offered additional assistance
  30. Offered the survey
  31. ACE sent to peer
  32. Set Session Program to US Cellular Home Internet
  33. Scheduled a follow-up call
  34. Located account by IMEI in TOPs
  35. ACE recieved by peer/coach
  36. Followed the Performance Helix article
  37. Provided clear guidance
  38. Connected via DNS settings
  39. Used the proper USCC greeting
  40. Requested for a transfer to USCC
  41. Addressed customer by name
  42. Followed the Connectivity Helix article
  43. Responded with compassion
  44. Enthused and polite tone
  45. Validated the customer's pin via TOPs
  46. Asked probing questions
  47. De-escalated customer
  48. Created a Service Ticket
  49. Pulled the sim