(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Confirmed that the customer wasn't throttled
Addressed customer by name
Reasurred the customer with power words
Followed the Performance Helix article
Located account by IMEI in TOPs
Responded with compassion
Pulled the sim
Changed the location/position of the router
Selected US Cellular in Twilio LOB
Followed router helix article
Peer support in chat
Confirmed that the customer was throttled
Changed from 4G to 5G or 5G to 4G
Connected via DNS settings
Offered additional assistance
Used the template for support
Created a Device Ticket
ACE recieved by peer/coach
ACE sent to peer
Followed the Connectivity Helix article
Enthused and polite tone
Offered the survey
Assured that we can assist
Resolved the issue
Remained positive/engaged in chat
Used LMI
De-escalated customer
Factory Reset Router
Followed Helix onboarding call flow article
Requested for a transfer to USCC
Created Twilio account with the router MDN
Guided customer thru the admin/router portal
Validated the USCC Cellsite security code with the USCC Rep
