Recappedcall priorto endingDe-escalatedcustomerLocatedaccountby IMEI inTOPsUsed tothe TSGuideConfirmedthat thecustomerwasn'tthrottledBrandedthe callRemainedpositive/engagedin chatSelectedUSCellular inTwilio LOBEducatedthecustomerRequestedfor atransfer toUSCCAssuredthat wecan assistPulledthe simPeersupportin chatValidated thecustomer'spin via TOPsSuggestedanantenna/wifiextenderCreatedTwilioaccount withthe routerMDNValidated theUSCC Cellsitesecurity codewith theUSCC RepConnectedvia DNSsettingsFollowedrouterhelixarticleScheduleda follow-up callCheckedfor anoutageGuidedcustomerthru theadmin/routerportalACEsent topeerAskedprobingquestionsFollowed thePerformanceHelix articleSet SessionProgram toUS CellularHomeInternetUsedLMIReasurredthe customerwith powerwordsAddressedcustomerby nameOfferedthesurveyRespondedwithcompassionResolvedthe issueUsed CxMto checkdataactivityChangedfrom 4Gto 5G or5G to 4GEnthusedand politetoneOfferedadditionalassistanceFollowedHelixonboardingcall flowarticleProvidedclearguidanceCreateda ServiceTicketCreated aPOSTERTicketTier 2CallCreateda DeviceTicketChanged thelocation/positionof the routerUsed theproperUSCCgreetingConfirmedthat thecustomerwas throttledUsed thetemplateforsupportFollowed theConnectivityHelix articleACErecievedbypeer/coachFactoryResetRouterRecappedcall priorto endingDe-escalatedcustomerLocatedaccountby IMEI inTOPsUsed tothe TSGuideConfirmedthat thecustomerwasn'tthrottledBrandedthe callRemainedpositive/engagedin chatSelectedUSCellular inTwilio LOBEducatedthecustomerRequestedfor atransfer toUSCCAssuredthat wecan assistPulledthe simPeersupportin chatValidated thecustomer'spin via TOPsSuggestedanantenna/wifiextenderCreatedTwilioaccount withthe routerMDNValidated theUSCC Cellsitesecurity codewith theUSCC RepConnectedvia DNSsettingsFollowedrouterhelixarticleScheduleda follow-up callCheckedfor anoutageGuidedcustomerthru theadmin/routerportalACEsent topeerAskedprobingquestionsFollowed thePerformanceHelix articleSet SessionProgram toUS CellularHomeInternetUsedLMIReasurredthe customerwith powerwordsAddressedcustomerby nameOfferedthesurveyRespondedwithcompassionResolvedthe issueUsed CxMto checkdataactivityChangedfrom 4Gto 5G or5G to 4GEnthusedand politetoneOfferedadditionalassistanceFollowedHelixonboardingcall flowarticleProvidedclearguidanceCreateda ServiceTicketCreated aPOSTERTicketTier 2CallCreateda DeviceTicketChanged thelocation/positionof the routerUsed theproperUSCCgreetingConfirmedthat thecustomerwas throttledUsed thetemplateforsupportFollowed theConnectivityHelix articleACErecievedbypeer/coachFactoryResetRouter

USCC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recapped call prior to ending
  2. De-escalated customer
  3. Located account by IMEI in TOPs
  4. Used to the TS Guide
  5. Confirmed that the customer wasn't throttled
  6. Branded the call
  7. Remained positive/engaged in chat
  8. Selected US Cellular in Twilio LOB
  9. Educated the customer
  10. Requested for a transfer to USCC
  11. Assured that we can assist
  12. Pulled the sim
  13. Peer support in chat
  14. Validated the customer's pin via TOPs
  15. Suggested an antenna/wifi extender
  16. Created Twilio account with the router MDN
  17. Validated the USCC Cellsite security code with the USCC Rep
  18. Connected via DNS settings
  19. Followed router helix article
  20. Scheduled a follow-up call
  21. Checked for an outage
  22. Guided customer thru the admin/router portal
  23. ACE sent to peer
  24. Asked probing questions
  25. Followed the Performance Helix article
  26. Set Session Program to US Cellular Home Internet
  27. Used LMI
  28. Reasurred the customer with power words
  29. Addressed customer by name
  30. Offered the survey
  31. Responded with compassion
  32. Resolved the issue
  33. Used CxM to check data activity
  34. Changed from 4G to 5G or 5G to 4G
  35. Enthused and polite tone
  36. Offered additional assistance
  37. Followed Helix onboarding call flow article
  38. Provided clear guidance
  39. Created a Service Ticket
  40. Created a POSTER Ticket
  41. Tier 2 Call
  42. Created a Device Ticket
  43. Changed the location/position of the router
  44. Used the proper USCC greeting
  45. Confirmed that the customer was throttled
  46. Used the template for support
  47. Followed the Connectivity Helix article
  48. ACE recieved by peer/coach
  49. Factory Reset Router