(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used the template for support
Asked probing questions
Enthused and polite tone
Used CxM to check data activity
Followed router helix article
Set Session Program to US Cellular Home Internet
Validated the customer's pin via TOPs
Followed Helix onboarding call flow article
Checked for an outage
Connected via DNS settings
Peer support in chat
Guided customer thru the admin/router portal
Used the proper USCC greeting
Factory Reset Router
Used LMI
Recapped call prior to ending
Created Twilio account with the router MDN
Confirmed that the customer was throttled
Changed the location/position of the router
Pulled the sim
Requested for a transfer to USCC
Reasurred the customer with power words
Suggested an antenna/wifi extender
ACE sent to peer
Confirmed that the customer wasn't throttled
Created a Service Ticket
Resolved the issue
Changed from 4G to 5G or 5G to 4G
Responded with compassion
Offered additional assistance
Assured that we can assist
Selected US Cellular in Twilio LOB
Tier 2 Call
Used to the TS Guide
Educated the customer
Provided clear guidance
Followed the Connectivity Helix article
Offered the survey
Branded the call
Created a Device Ticket
Addressed customer by name
De-escalated customer
ACE recieved by peer/coach
Followed the Performance Helix article
Located account by IMEI in TOPs
Validated the USCC Cellsite security code with the USCC Rep
