Checkedfor anoutageCreateda DeviceTicketRemainedpositive/engagedin chatValidated thecustomer'spin via TOPsUsed CxMto checkdataactivityUsed tothe TSGuideUsedLMIPulledthe simCreated aPOSTERTicketEnthusedand politetoneScheduleda follow-up callConnectedvia DNSsettingsFollowed theConnectivityHelix articleProvidedclearguidanceSuggestedanantenna/wifiextenderCreatedTwilioaccount withthe routerMDNGuidedcustomerthru theadmin/routerportalACErecievedbypeer/coachSet SessionProgram toUS CellularHomeInternetValidated theUSCC Cellsitesecurity codewith theUSCC RepReasurredthe customerwith powerwordsConfirmedthat thecustomerwasn'tthrottledAssuredthat wecan assistUsed thetemplateforsupportResolvedthe issueRequestedfor atransfer toUSCCSelectedUSCellular inTwilio LOBCreateda ServiceTicketRecappedcall priorto endingChangedfrom 4Gto 5G or5G to 4GRespondedwithcompassionFollowedrouterhelixarticleUsed theproperUSCCgreetingOfferedadditionalassistanceConfirmedthat thecustomerwas throttledOfferedthesurveyChanged thelocation/positionof the routerLocatedaccountby IMEI inTOPsDe-escalatedcustomerTier 2CallPeersupportin chatAskedprobingquestionsACEsent topeerFactoryResetRouterEducatedthecustomerFollowedHelixonboardingcall flowarticleFollowed thePerformanceHelix articleAddressedcustomerby nameBrandedthe callCheckedfor anoutageCreateda DeviceTicketRemainedpositive/engagedin chatValidated thecustomer'spin via TOPsUsed CxMto checkdataactivityUsed tothe TSGuideUsedLMIPulledthe simCreated aPOSTERTicketEnthusedand politetoneScheduleda follow-up callConnectedvia DNSsettingsFollowed theConnectivityHelix articleProvidedclearguidanceSuggestedanantenna/wifiextenderCreatedTwilioaccount withthe routerMDNGuidedcustomerthru theadmin/routerportalACErecievedbypeer/coachSet SessionProgram toUS CellularHomeInternetValidated theUSCC Cellsitesecurity codewith theUSCC RepReasurredthe customerwith powerwordsConfirmedthat thecustomerwasn'tthrottledAssuredthat wecan assistUsed thetemplateforsupportResolvedthe issueRequestedfor atransfer toUSCCSelectedUSCellular inTwilio LOBCreateda ServiceTicketRecappedcall priorto endingChangedfrom 4Gto 5G or5G to 4GRespondedwithcompassionFollowedrouterhelixarticleUsed theproperUSCCgreetingOfferedadditionalassistanceConfirmedthat thecustomerwas throttledOfferedthesurveyChanged thelocation/positionof the routerLocatedaccountby IMEI inTOPsDe-escalatedcustomerTier 2CallPeersupportin chatAskedprobingquestionsACEsent topeerFactoryResetRouterEducatedthecustomerFollowedHelixonboardingcall flowarticleFollowed thePerformanceHelix articleAddressedcustomerby nameBrandedthe call

USCC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Checked for an outage
  2. Created a Device Ticket
  3. Remained positive/engaged in chat
  4. Validated the customer's pin via TOPs
  5. Used CxM to check data activity
  6. Used to the TS Guide
  7. Used LMI
  8. Pulled the sim
  9. Created a POSTER Ticket
  10. Enthused and polite tone
  11. Scheduled a follow-up call
  12. Connected via DNS settings
  13. Followed the Connectivity Helix article
  14. Provided clear guidance
  15. Suggested an antenna/wifi extender
  16. Created Twilio account with the router MDN
  17. Guided customer thru the admin/router portal
  18. ACE recieved by peer/coach
  19. Set Session Program to US Cellular Home Internet
  20. Validated the USCC Cellsite security code with the USCC Rep
  21. Reasurred the customer with power words
  22. Confirmed that the customer wasn't throttled
  23. Assured that we can assist
  24. Used the template for support
  25. Resolved the issue
  26. Requested for a transfer to USCC
  27. Selected US Cellular in Twilio LOB
  28. Created a Service Ticket
  29. Recapped call prior to ending
  30. Changed from 4G to 5G or 5G to 4G
  31. Responded with compassion
  32. Followed router helix article
  33. Used the proper USCC greeting
  34. Offered additional assistance
  35. Confirmed that the customer was throttled
  36. Offered the survey
  37. Changed the location/position of the router
  38. Located account by IMEI in TOPs
  39. De-escalated customer
  40. Tier 2 Call
  41. Peer support in chat
  42. Asked probing questions
  43. ACE sent to peer
  44. Factory Reset Router
  45. Educated the customer
  46. Followed Helix onboarding call flow article
  47. Followed the Performance Helix article
  48. Addressed customer by name
  49. Branded the call