(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Followed router helix article
Asked probing questions
Remained positive/engaged in chat
Followed the Connectivity Helix article
Addressed customer by name
Followed the Performance Helix article
Followed Helix onboarding call flow article
Offered the survey
Resolved the issue
Set Session Program to US Cellular Home Internet
Enthused and polite tone
Confirmed that the customer wasn't throttled
ACE recieved by peer/coach
Connected via DNS settings
Created Twilio account with the router MDN
Branded the call
Located account by IMEI in TOPs
Checked for an outage
Recapped call prior to ending
Pulled the sim
Tier 2 Call
Provided clear guidance
Educated the customer
ACE sent to peer
Created a Service Ticket
Suggested an antenna/wifi extender
Created a Device Ticket
Used the proper USCC greeting
Used CxM to check data activity
Created a POSTER Ticket
Scheduled a follow-up call
Peer support in chat
Factory Reset Router
Reasurred the customer with power words
Selected US Cellular in Twilio LOB
Changed from 4G to 5G or 5G to 4G
Offered additional assistance
Guided customer thru the admin/router portal
Used to the TS Guide
Assured that we can assist
Validated the customer's pin via TOPs
De-escalated customer
Confirmed that the customer was throttled
Validated the USCC Cellsite security code with the USCC Rep
