EducatedthecustomerGuidedcustomerthru theadmin/routerportalPulledthe simSuggestedanantenna/wifiextenderUsed tothe TSGuideRespondedwithcompassionProvidedclearguidanceACEsent topeerBrandedthe callConfirmedthat thecustomerwasn'tthrottledOfferedadditionalassistanceCreatedTwilioaccount withthe routerMDNDe-escalatedcustomerReasurredthe customerwith powerwordsScheduleda follow-up callPeersupportin chatValidated theUSCC Cellsitesecurity codewith theUSCC RepValidated thecustomer'spin via TOPsUsed thetemplateforsupportAssuredthat wecan assistFollowedHelixonboardingcall flowarticleEnthusedand politetoneTier 2CallConfirmedthat thecustomerwas throttledChangedfrom 4Gto 5G or5G to 4GOfferedthesurveyAskedprobingquestionsUsedLMIFollowedrouterhelixarticleSelectedUSCellular inTwilio LOBRemainedpositive/engagedin chatRecappedcall priorto endingConnectedvia DNSsettingsResolvedthe issueUsed CxMto checkdataactivityFollowed theConnectivityHelix articleFollowed thePerformanceHelix articleUsed theproperUSCCgreetingAddressedcustomerby nameSet SessionProgram toUS CellularHomeInternetACErecievedbypeer/coachLocatedaccountby IMEI inTOPsCreateda DeviceTicketCreateda ServiceTicketFactoryResetRouterRequestedfor atransfer toUSCCCheckedfor anoutageCreated aPOSTERTicketChanged thelocation/positionof the routerEducatedthecustomerGuidedcustomerthru theadmin/routerportalPulledthe simSuggestedanantenna/wifiextenderUsed tothe TSGuideRespondedwithcompassionProvidedclearguidanceACEsent topeerBrandedthe callConfirmedthat thecustomerwasn'tthrottledOfferedadditionalassistanceCreatedTwilioaccount withthe routerMDNDe-escalatedcustomerReasurredthe customerwith powerwordsScheduleda follow-up callPeersupportin chatValidated theUSCC Cellsitesecurity codewith theUSCC RepValidated thecustomer'spin via TOPsUsed thetemplateforsupportAssuredthat wecan assistFollowedHelixonboardingcall flowarticleEnthusedand politetoneTier 2CallConfirmedthat thecustomerwas throttledChangedfrom 4Gto 5G or5G to 4GOfferedthesurveyAskedprobingquestionsUsedLMIFollowedrouterhelixarticleSelectedUSCellular inTwilio LOBRemainedpositive/engagedin chatRecappedcall priorto endingConnectedvia DNSsettingsResolvedthe issueUsed CxMto checkdataactivityFollowed theConnectivityHelix articleFollowed thePerformanceHelix articleUsed theproperUSCCgreetingAddressedcustomerby nameSet SessionProgram toUS CellularHomeInternetACErecievedbypeer/coachLocatedaccountby IMEI inTOPsCreateda DeviceTicketCreateda ServiceTicketFactoryResetRouterRequestedfor atransfer toUSCCCheckedfor anoutageCreated aPOSTERTicketChanged thelocation/positionof the router

USCC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
  1. Educated the customer
  2. Guided customer thru the admin/router portal
  3. Pulled the sim
  4. Suggested an antenna/wifi extender
  5. Used to the TS Guide
  6. Responded with compassion
  7. Provided clear guidance
  8. ACE sent to peer
  9. Branded the call
  10. Confirmed that the customer wasn't throttled
  11. Offered additional assistance
  12. Created Twilio account with the router MDN
  13. De-escalated customer
  14. Reasurred the customer with power words
  15. Scheduled a follow-up call
  16. Peer support in chat
  17. Validated the USCC Cellsite security code with the USCC Rep
  18. Validated the customer's pin via TOPs
  19. Used the template for support
  20. Assured that we can assist
  21. Followed Helix onboarding call flow article
  22. Enthused and polite tone
  23. Tier 2 Call
  24. Confirmed that the customer was throttled
  25. Changed from 4G to 5G or 5G to 4G
  26. Offered the survey
  27. Asked probing questions
  28. Used LMI
  29. Followed router helix article
  30. Selected US Cellular in Twilio LOB
  31. Remained positive/engaged in chat
  32. Recapped call prior to ending
  33. Connected via DNS settings
  34. Resolved the issue
  35. Used CxM to check data activity
  36. Followed the Connectivity Helix article
  37. Followed the Performance Helix article
  38. Used the proper USCC greeting
  39. Addressed customer by name
  40. Set Session Program to US Cellular Home Internet
  41. ACE recieved by peer/coach
  42. Located account by IMEI in TOPs
  43. Created a Device Ticket
  44. Created a Service Ticket
  45. Factory Reset Router
  46. Requested for a transfer to USCC
  47. Checked for an outage
  48. Created a POSTER Ticket
  49. Changed the location/position of the router