(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Addressed customer by name
Resolved the issue
Assured that we can assist
Tier 2 Call
Created a Device Ticket
Followed router helix article
Guided customer thru the admin/router portal
Branded the call
Changed from 4G to 5G or 5G to 4G
Responded with compassion
Offered additional assistance
Educated the customer
Created Twilio account with the router MDN
Requested for a transfer to USCC
Selected US Cellular in Twilio LOB
Factory Reset Router
De-escalated customer
Confirmed that the customer was throttled
Scheduled a follow-up call
Enthused and polite tone
ACE recieved by peer/coach
Suggested an antenna/wifi extender
Pulled the sim
Validated the customer's pin via TOPs
Provided clear guidance
Followed the Connectivity Helix article
Used to the TS Guide
Created a POSTER Ticket
Recapped call prior to ending
Used LMI
Asked probing questions
Followed Helix onboarding call flow article
Checked for an outage
Changed the location/position of the router
Used the template for support
Created a Service Ticket
Used CxM to check data activity
Offered the survey
Followed the Performance Helix article
Located account by IMEI in TOPs
Reasurred the customer with power words
ACE sent to peer
Validated the USCC Cellsite security code with the USCC Rep
