SelectedUSCellular inTwilio LOBRemainedpositive/engagedin chatSet SessionProgram toUS CellularHomeInternetRecappedcall priorto endingCreatedTwilioaccount withthe routerMDNUsed CxMto checkdataactivityFollowed theConnectivityHelix articleConfirmedthat thecustomerwasn'tthrottledValidated thecustomer'spin via TOPsRequestedfor atransfer toUSCCAskedprobingquestionsAssuredthat wecan assistFactoryResetRouterRespondedwithcompassionACErecievedbypeer/coachConnectedvia DNSsettingsACEsent topeerFollowedrouterhelixarticlePeersupportin chatSuggestedanantenna/wifiextenderBrandedthe callCreateda ServiceTicketConfirmedthat thecustomerwas throttledFollowed thePerformanceHelix articleValidated theUSCC Cellsitesecurity codewith theUSCC RepUsed tothe TSGuideUsed thetemplateforsupportEducatedthecustomerCreated aPOSTERTicketUsedLMIOfferedadditionalassistanceOfferedthesurveyGuidedcustomerthru theadmin/routerportalEnthusedand politetoneCreateda DeviceTicketCheckedfor anoutagePulledthe simDe-escalatedcustomerResolvedthe issueAddressedcustomerby nameChanged thelocation/positionof the routerUsed theproperUSCCgreetingReasurredthe customerwith powerwordsFollowedHelixonboardingcall flowarticleProvidedclearguidanceTier 2CallLocatedaccountby IMEI inTOPsChangedfrom 4Gto 5G or5G to 4GScheduleda follow-up callSelectedUSCellular inTwilio LOBRemainedpositive/engagedin chatSet SessionProgram toUS CellularHomeInternetRecappedcall priorto endingCreatedTwilioaccount withthe routerMDNUsed CxMto checkdataactivityFollowed theConnectivityHelix articleConfirmedthat thecustomerwasn'tthrottledValidated thecustomer'spin via TOPsRequestedfor atransfer toUSCCAskedprobingquestionsAssuredthat wecan assistFactoryResetRouterRespondedwithcompassionACErecievedbypeer/coachConnectedvia DNSsettingsACEsent topeerFollowedrouterhelixarticlePeersupportin chatSuggestedanantenna/wifiextenderBrandedthe callCreateda ServiceTicketConfirmedthat thecustomerwas throttledFollowed thePerformanceHelix articleValidated theUSCC Cellsitesecurity codewith theUSCC RepUsed tothe TSGuideUsed thetemplateforsupportEducatedthecustomerCreated aPOSTERTicketUsedLMIOfferedadditionalassistanceOfferedthesurveyGuidedcustomerthru theadmin/routerportalEnthusedand politetoneCreateda DeviceTicketCheckedfor anoutagePulledthe simDe-escalatedcustomerResolvedthe issueAddressedcustomerby nameChanged thelocation/positionof the routerUsed theproperUSCCgreetingReasurredthe customerwith powerwordsFollowedHelixonboardingcall flowarticleProvidedclearguidanceTier 2CallLocatedaccountby IMEI inTOPsChangedfrom 4Gto 5G or5G to 4GScheduleda follow-up call

USCC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Selected US Cellular in Twilio LOB
  2. Remained positive/engaged in chat
  3. Set Session Program to US Cellular Home Internet
  4. Recapped call prior to ending
  5. Created Twilio account with the router MDN
  6. Used CxM to check data activity
  7. Followed the Connectivity Helix article
  8. Confirmed that the customer wasn't throttled
  9. Validated the customer's pin via TOPs
  10. Requested for a transfer to USCC
  11. Asked probing questions
  12. Assured that we can assist
  13. Factory Reset Router
  14. Responded with compassion
  15. ACE recieved by peer/coach
  16. Connected via DNS settings
  17. ACE sent to peer
  18. Followed router helix article
  19. Peer support in chat
  20. Suggested an antenna/wifi extender
  21. Branded the call
  22. Created a Service Ticket
  23. Confirmed that the customer was throttled
  24. Followed the Performance Helix article
  25. Validated the USCC Cellsite security code with the USCC Rep
  26. Used to the TS Guide
  27. Used the template for support
  28. Educated the customer
  29. Created a POSTER Ticket
  30. Used LMI
  31. Offered additional assistance
  32. Offered the survey
  33. Guided customer thru the admin/router portal
  34. Enthused and polite tone
  35. Created a Device Ticket
  36. Checked for an outage
  37. Pulled the sim
  38. De-escalated customer
  39. Resolved the issue
  40. Addressed customer by name
  41. Changed the location/position of the router
  42. Used the proper USCC greeting
  43. Reasurred the customer with power words
  44. Followed Helix onboarding call flow article
  45. Provided clear guidance
  46. Tier 2 Call
  47. Located account by IMEI in TOPs
  48. Changed from 4G to 5G or 5G to 4G
  49. Scheduled a follow-up call