Set SessionProgram toUS CellularHomeInternetACEsent topeerSuggestedanantenna/wifiextenderResolvedthe issueConnectedvia DNSsettingsACErecievedbypeer/coachFollowedHelixonboardingcall flowarticleChangedfrom 4Gto 5G or5G to 4GUsed tothe TSGuideEducatedthecustomerCreateda DeviceTicketOfferedadditionalassistanceLocatedaccountby IMEI inTOPsUsedLMISelectedUSCellular inTwilio LOBAddressedcustomerby nameProvidedclearguidanceValidated theUSCC Cellsitesecurity codewith theUSCC RepUsed theproperUSCCgreetingRemainedpositive/engagedin chatAskedprobingquestionsPulledthe simRequestedfor atransfer toUSCCGuidedcustomerthru theadmin/routerportalConfirmedthat thecustomerwasn'tthrottledAssuredthat wecan assistCreatedTwilioaccount withthe routerMDNConfirmedthat thecustomerwas throttledUsed thetemplateforsupportScheduleda follow-up callValidated thecustomer'spin via TOPsBrandedthe callDe-escalatedcustomerRecappedcall priorto endingOfferedthesurveyCreated aPOSTERTicketFollowedrouterhelixarticleReasurredthe customerwith powerwordsChanged thelocation/positionof the routerPeersupportin chatEnthusedand politetoneFollowed thePerformanceHelix articleRespondedwithcompassionCreateda ServiceTicketFollowed theConnectivityHelix articleFactoryResetRouterTier 2CallCheckedfor anoutageUsed CxMto checkdataactivitySet SessionProgram toUS CellularHomeInternetACEsent topeerSuggestedanantenna/wifiextenderResolvedthe issueConnectedvia DNSsettingsACErecievedbypeer/coachFollowedHelixonboardingcall flowarticleChangedfrom 4Gto 5G or5G to 4GUsed tothe TSGuideEducatedthecustomerCreateda DeviceTicketOfferedadditionalassistanceLocatedaccountby IMEI inTOPsUsedLMISelectedUSCellular inTwilio LOBAddressedcustomerby nameProvidedclearguidanceValidated theUSCC Cellsitesecurity codewith theUSCC RepUsed theproperUSCCgreetingRemainedpositive/engagedin chatAskedprobingquestionsPulledthe simRequestedfor atransfer toUSCCGuidedcustomerthru theadmin/routerportalConfirmedthat thecustomerwasn'tthrottledAssuredthat wecan assistCreatedTwilioaccount withthe routerMDNConfirmedthat thecustomerwas throttledUsed thetemplateforsupportScheduleda follow-up callValidated thecustomer'spin via TOPsBrandedthe callDe-escalatedcustomerRecappedcall priorto endingOfferedthesurveyCreated aPOSTERTicketFollowedrouterhelixarticleReasurredthe customerwith powerwordsChanged thelocation/positionof the routerPeersupportin chatEnthusedand politetoneFollowed thePerformanceHelix articleRespondedwithcompassionCreateda ServiceTicketFollowed theConnectivityHelix articleFactoryResetRouterTier 2CallCheckedfor anoutageUsed CxMto checkdataactivity

USCC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set Session Program to US Cellular Home Internet
  2. ACE sent to peer
  3. Suggested an antenna/wifi extender
  4. Resolved the issue
  5. Connected via DNS settings
  6. ACE recieved by peer/coach
  7. Followed Helix onboarding call flow article
  8. Changed from 4G to 5G or 5G to 4G
  9. Used to the TS Guide
  10. Educated the customer
  11. Created a Device Ticket
  12. Offered additional assistance
  13. Located account by IMEI in TOPs
  14. Used LMI
  15. Selected US Cellular in Twilio LOB
  16. Addressed customer by name
  17. Provided clear guidance
  18. Validated the USCC Cellsite security code with the USCC Rep
  19. Used the proper USCC greeting
  20. Remained positive/engaged in chat
  21. Asked probing questions
  22. Pulled the sim
  23. Requested for a transfer to USCC
  24. Guided customer thru the admin/router portal
  25. Confirmed that the customer wasn't throttled
  26. Assured that we can assist
  27. Created Twilio account with the router MDN
  28. Confirmed that the customer was throttled
  29. Used the template for support
  30. Scheduled a follow-up call
  31. Validated the customer's pin via TOPs
  32. Branded the call
  33. De-escalated customer
  34. Recapped call prior to ending
  35. Offered the survey
  36. Created a POSTER Ticket
  37. Followed router helix article
  38. Reasurred the customer with power words
  39. Changed the location/position of the router
  40. Peer support in chat
  41. Enthused and polite tone
  42. Followed the Performance Helix article
  43. Responded with compassion
  44. Created a Service Ticket
  45. Followed the Connectivity Helix article
  46. Factory Reset Router
  47. Tier 2 Call
  48. Checked for an outage
  49. Used CxM to check data activity