Validated theUSCC Cellsitesecurity codewith theUSCC RepCreateda DeviceTicketACErecievedbypeer/coachPulledthe simSuggestedanantenna/wifiextenderConnectedvia DNSsettingsConfirmedthat thecustomerwas throttledResolvedthe issueFollowed theConnectivityHelix articleGuidedcustomerthru theadmin/routerportalScheduleda follow-up callPeersupportin chatReasurredthe customerwith powerwordsCheckedfor anoutageRequestedfor atransfer toUSCCUsed thetemplateforsupportUsedLMIConfirmedthat thecustomerwasn'tthrottledUsed CxMto checkdataactivityDe-escalatedcustomerAddressedcustomerby nameRecappedcall priorto endingEducatedthecustomerSelectedUSCellular inTwilio LOBEnthusedand politetoneAssuredthat wecan assistCreated aPOSTERTicketACEsent topeerOfferedadditionalassistanceUsed tothe TSGuideChangedfrom 4Gto 5G or5G to 4GValidated thecustomer'spin via TOPsUsed theproperUSCCgreetingBrandedthe callCreateda ServiceTicketProvidedclearguidanceRemainedpositive/engagedin chatSet SessionProgram toUS CellularHomeInternetLocatedaccountby IMEI inTOPsTier 2CallChanged thelocation/positionof the routerRespondedwithcompassionFollowedHelixonboardingcall flowarticleFollowedrouterhelixarticleFollowed thePerformanceHelix articleCreatedTwilioaccount withthe routerMDNAskedprobingquestionsOfferedthesurveyFactoryResetRouterValidated theUSCC Cellsitesecurity codewith theUSCC RepCreateda DeviceTicketACErecievedbypeer/coachPulledthe simSuggestedanantenna/wifiextenderConnectedvia DNSsettingsConfirmedthat thecustomerwas throttledResolvedthe issueFollowed theConnectivityHelix articleGuidedcustomerthru theadmin/routerportalScheduleda follow-up callPeersupportin chatReasurredthe customerwith powerwordsCheckedfor anoutageRequestedfor atransfer toUSCCUsed thetemplateforsupportUsedLMIConfirmedthat thecustomerwasn'tthrottledUsed CxMto checkdataactivityDe-escalatedcustomerAddressedcustomerby nameRecappedcall priorto endingEducatedthecustomerSelectedUSCellular inTwilio LOBEnthusedand politetoneAssuredthat wecan assistCreated aPOSTERTicketACEsent topeerOfferedadditionalassistanceUsed tothe TSGuideChangedfrom 4Gto 5G or5G to 4GValidated thecustomer'spin via TOPsUsed theproperUSCCgreetingBrandedthe callCreateda ServiceTicketProvidedclearguidanceRemainedpositive/engagedin chatSet SessionProgram toUS CellularHomeInternetLocatedaccountby IMEI inTOPsTier 2CallChanged thelocation/positionof the routerRespondedwithcompassionFollowedHelixonboardingcall flowarticleFollowedrouterhelixarticleFollowed thePerformanceHelix articleCreatedTwilioaccount withthe routerMDNAskedprobingquestionsOfferedthesurveyFactoryResetRouter

USCC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
  1. Validated the USCC Cellsite security code with the USCC Rep
  2. Created a Device Ticket
  3. ACE recieved by peer/coach
  4. Pulled the sim
  5. Suggested an antenna/wifi extender
  6. Connected via DNS settings
  7. Confirmed that the customer was throttled
  8. Resolved the issue
  9. Followed the Connectivity Helix article
  10. Guided customer thru the admin/router portal
  11. Scheduled a follow-up call
  12. Peer support in chat
  13. Reasurred the customer with power words
  14. Checked for an outage
  15. Requested for a transfer to USCC
  16. Used the template for support
  17. Used LMI
  18. Confirmed that the customer wasn't throttled
  19. Used CxM to check data activity
  20. De-escalated customer
  21. Addressed customer by name
  22. Recapped call prior to ending
  23. Educated the customer
  24. Selected US Cellular in Twilio LOB
  25. Enthused and polite tone
  26. Assured that we can assist
  27. Created a POSTER Ticket
  28. ACE sent to peer
  29. Offered additional assistance
  30. Used to the TS Guide
  31. Changed from 4G to 5G or 5G to 4G
  32. Validated the customer's pin via TOPs
  33. Used the proper USCC greeting
  34. Branded the call
  35. Created a Service Ticket
  36. Provided clear guidance
  37. Remained positive/engaged in chat
  38. Set Session Program to US Cellular Home Internet
  39. Located account by IMEI in TOPs
  40. Tier 2 Call
  41. Changed the location/position of the router
  42. Responded with compassion
  43. Followed Helix onboarding call flow article
  44. Followed router helix article
  45. Followed the Performance Helix article
  46. Created Twilio account with the router MDN
  47. Asked probing questions
  48. Offered the survey
  49. Factory Reset Router