This bingo card has a free space and 49 words: Followed Helix onboarding call flow article, Used CxM to check data activity, Confirmed that the customer wasn't throttled, Validated the USCC Cellsite security code with the USCC Rep, Selected US Cellular in Twilio LOB, Set Session Program to US Cellular Home Internet, Validated the customer's pin via TOPs, Created a POSTER Ticket, Confirmed that the customer was throttled, Created a Service Ticket, Created a Device Ticket, Offered the survey, Resolved the issue, Followed the Performance Helix article, Followed the Connectivity Helix article, Pulled the sim, Factory Reset Router, Changed the location/position of the router, Suggested an antenna/wifi extender, Created Twilio account with the router MDN, Used the template for support, Connected via DNS settings, Requested for a transfer to USCC, Remained positive/engaged in chat, Responded with compassion, Assured that we can assist, Scheduled a follow-up call, Enthused and polite tone, Addressed customer by name, Asked probing questions, Peer support in chat, Followed router helix article, ACE sent to peer, ACE recieved by peer/coach, Located account by IMEI in TOPs, Used LMI, Guided customer thru the admin/router portal, Changed from 4G to 5G or 5G to 4G, Checked for an outage, De-escalated customer, Recapped call prior to ending, Educated the customer, Used to the TS Guide, Used the proper USCC greeting, Branded the call, Reasurred the customer with power words, Provided clear guidance, Offered additional assistance and Tier 2 Call.
USCC Bingo | Let's Play Ringo! | PILOT BINGO | HERO Bingo | New Hire Academy
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