Call fromotherdept. Staff4:55callTrying tolog intowrongESSCaller WFH,backgroundnoise frompets/childrenPrivatecitizencallinghelpdesk'I've beentrying to getthis fixed allday'MFAsetupMycomputer isold andslow (2022)We are movingtomorrow/havemoveddid youturn it offand onagain?passwordreset (butyou have tospell it out,again)focusedinboxpasswordresetsend tolocaltech'I'm sureit's just a5 min job'didn't seeoutagenoticeCFT datawrong inSNowMFAResetcall longerthan 10minscall longerthan 5minutesStartedliterallylast weekEmailquarantinenoaccountyetCalling tofollow up onexistinghelpdesk jobpick upheadset, butcall taken byother techHad toexplainremotehelppotatomicProblemdisappearsas soon asthey callPrintingcustomeris vaguedeskphone callwhen in acallknock ondoorwhen in acallleft aloneonhelpdeskstarterpack notsubmittedPasswordresetrequestwhile drivingLibrariesStaffAnother callinstantlywhen youhang upI bought thisdevicesecondhandand it has adept.backgroundAccidentallyleft self inqueue12:25callhave toask nameseveraltimes'how am Isupposedto do myjob?''Sorry,that's anHR job, notan IT One'Issueswithremotehelprelief staffprovisioningtelcointernetAlarmtelemarketeron helpdesksubjectexpertaway/offlinereliefstaffAwaitingHRForgot tojoin thequeueCall fromotherdept. Staff4:55callTrying tolog intowrongESSCaller WFH,backgroundnoise frompets/childrenPrivatecitizencallinghelpdesk'I've beentrying to getthis fixed allday'MFAsetupMycomputer isold andslow (2022)We are movingtomorrow/havemoveddid youturn it offand onagain?passwordreset (butyou have tospell it out,again)focusedinboxpasswordresetsend tolocaltech'I'm sureit's just a5 min job'didn't seeoutagenoticeCFT datawrong inSNowMFAResetcall longerthan 10minscall longerthan 5minutesStartedliterallylast weekEmailquarantinenoaccountyetCalling tofollow up onexistinghelpdesk jobpick upheadset, butcall taken byother techHad toexplainremotehelppotatomicProblemdisappearsas soon asthey callPrintingcustomeris vaguedeskphone callwhen in acallknock ondoorwhen in acallleft aloneonhelpdeskstarterpack notsubmittedPasswordresetrequestwhile drivingLibrariesStaffAnother callinstantlywhen youhang upI bought thisdevicesecondhandand it has adept.backgroundAccidentallyleft self inqueue12:25callhave toask nameseveraltimes'how am Isupposedto do myjob?''Sorry,that's anHR job, notan IT One'Issueswithremotehelprelief staffprovisioningtelcointernetAlarmtelemarketeron helpdesksubjectexpertaway/offlinereliefstaffAwaitingHRForgot tojoin thequeue

Helpdesk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call from other dept. Staff
  2. 4:55 call
  3. Trying to log into wrong ESS
  4. Caller WFH, background noise from pets/children
  5. Private citizen calling helpdesk
  6. 'I've been trying to get this fixed all day'
  7. MFA setup
  8. My computer is old and slow (2022)
  9. We are moving tomorrow/have moved
  10. did you turn it off and on again?
  11. password reset (but you have to spell it out, again)
  12. focused inbox
  13. password reset
  14. send to local tech
  15. 'I'm sure it's just a 5 min job'
  16. didn't see outage notice
  17. CFT data wrong in SNow
  18. MFA Reset
  19. call longer than 10 mins
  20. call longer than 5 minutes
  21. Started literally last week
  22. Email quarantine
  23. no account yet
  24. Calling to follow up on existing helpdesk job
  25. pick up headset, but call taken by other tech
  26. Had to explain remote help
  27. potato mic
  28. Problem disappears as soon as they call
  29. Printing
  30. customer is vague
  31. desk phone call when in a call
  32. knock on door when in a call
  33. left alone on helpdesk
  34. starter pack not submitted
  35. Password reset request while driving
  36. Libraries Staff
  37. Another call instantly when you hang up
  38. I bought this device secondhand and it has a dept. background
  39. Accidentally left self in queue
  40. 12:25 call
  41. have to ask name several times
  42. 'how am I supposed to do my job?'
  43. 'Sorry, that's an HR job, not an IT One'
  44. Issues with remote help
  45. relief staff provisioning
  46. telco internet Alarm
  47. telemarketer on helpdesk
  48. subject expert away/offline
  49. relief staff
  50. Awaiting HR
  51. Forgot to join the queue