starterpack notsubmitted'Sorry,that's anHR job, notan IT One''I've beentrying to getthis fixed allday'reliefstaffMycomputer isold andslow (2022)potatomic'I'm sureit's just a5 min job'Trying tolog intowrongESSStartedliterallylast weekCFT datawrong inSNowPrintingIssueswithremotehelpCall fromotherdept. Staffsend tolocaltechpasswordreset (butyou have tospell it out,again)PrivatecitizencallinghelpdeskPasswordresetrequestwhile drivingnoaccountyetI bought thisdevicesecondhandand it has adept.backgroundcall longerthan 5minutesEmailquarantineProblemdisappearsas soon asthey call4:55callhave toask nameseveraltimesleft aloneonhelpdeskdid youturn it offand onagain?knock ondoorwhen in acallWe are movingtomorrow/havemovedtelemarketeron helpdeskMFAResettelcointernetAlarmdeskphone callwhen in acallAnother callinstantlywhen youhang upsubjectexpertaway/offlinecall longerthan 10minscustomeris vaguerelief staffprovisioningpick upheadset, butcall taken byother techpasswordresetAwaitingHRAccidentallyleft self inqueueCalling tofollow up onexistinghelpdesk jobLibrariesStaffCaller WFH,backgroundnoise frompets/childrenHad toexplainremotehelp'how am Isupposedto do myjob?'MFAsetup12:25callForgot tojoin thequeuefocusedinboxdidn't seeoutagenoticestarterpack notsubmitted'Sorry,that's anHR job, notan IT One''I've beentrying to getthis fixed allday'reliefstaffMycomputer isold andslow (2022)potatomic'I'm sureit's just a5 min job'Trying tolog intowrongESSStartedliterallylast weekCFT datawrong inSNowPrintingIssueswithremotehelpCall fromotherdept. Staffsend tolocaltechpasswordreset (butyou have tospell it out,again)PrivatecitizencallinghelpdeskPasswordresetrequestwhile drivingnoaccountyetI bought thisdevicesecondhandand it has adept.backgroundcall longerthan 5minutesEmailquarantineProblemdisappearsas soon asthey call4:55callhave toask nameseveraltimesleft aloneonhelpdeskdid youturn it offand onagain?knock ondoorwhen in acallWe are movingtomorrow/havemovedtelemarketeron helpdeskMFAResettelcointernetAlarmdeskphone callwhen in acallAnother callinstantlywhen youhang upsubjectexpertaway/offlinecall longerthan 10minscustomeris vaguerelief staffprovisioningpick upheadset, butcall taken byother techpasswordresetAwaitingHRAccidentallyleft self inqueueCalling tofollow up onexistinghelpdesk jobLibrariesStaffCaller WFH,backgroundnoise frompets/childrenHad toexplainremotehelp'how am Isupposedto do myjob?'MFAsetup12:25callForgot tojoin thequeuefocusedinboxdidn't seeoutagenotice

Helpdesk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. starter pack not submitted
  2. 'Sorry, that's an HR job, not an IT One'
  3. 'I've been trying to get this fixed all day'
  4. relief staff
  5. My computer is old and slow (2022)
  6. potato mic
  7. 'I'm sure it's just a 5 min job'
  8. Trying to log into wrong ESS
  9. Started literally last week
  10. CFT data wrong in SNow
  11. Printing
  12. Issues with remote help
  13. Call from other dept. Staff
  14. send to local tech
  15. password reset (but you have to spell it out, again)
  16. Private citizen calling helpdesk
  17. Password reset request while driving
  18. no account yet
  19. I bought this device secondhand and it has a dept. background
  20. call longer than 5 minutes
  21. Email quarantine
  22. Problem disappears as soon as they call
  23. 4:55 call
  24. have to ask name several times
  25. left alone on helpdesk
  26. did you turn it off and on again?
  27. knock on door when in a call
  28. We are moving tomorrow/have moved
  29. telemarketer on helpdesk
  30. MFA Reset
  31. telco internet Alarm
  32. desk phone call when in a call
  33. Another call instantly when you hang up
  34. subject expert away/offline
  35. call longer than 10 mins
  36. customer is vague
  37. relief staff provisioning
  38. pick up headset, but call taken by other tech
  39. password reset
  40. Awaiting HR
  41. Accidentally left self in queue
  42. Calling to follow up on existing helpdesk job
  43. Libraries Staff
  44. Caller WFH, background noise from pets/children
  45. Had to explain remote help
  46. 'how am I supposed to do my job?'
  47. MFA setup
  48. 12:25 call
  49. Forgot to join the queue
  50. focused inbox
  51. didn't see outage notice