call longerthan 5minutesI bought thisdevicesecondhandand it has adept.backgroundAccidentallyleft self inqueueProblemdisappearsas soon asthey callsend tolocaltechrelief staffprovisioningstarterpack notsubmitteddeskphone callwhen in acallLibrariesStaffhave toask nameseveraltimesEmailquarantineForgot tojoin thequeue'how am Isupposedto do myjob?'didn't seeoutagenoticeHad toexplainremotehelpcall longerthan 10minsMFAsetuptelcointernetAlarmCalling tofollow up onexistinghelpdesk jobCFT datawrong inSNowreliefstafftelemarketeron helpdeskMycomputer isold andslow (2022)PrintingCall fromotherdept. StaffMFAResetIssueswithremotehelp'Sorry,that's anHR job, notan IT One''I've beentrying to getthis fixed allday'subjectexpertaway/offline4:55callAwaitingHRPrivatecitizencallinghelpdeskpick upheadset, butcall taken byother techStartedliterallylast weekWe are movingtomorrow/havemovedknock ondoorwhen in acallpotatomicCaller WFH,backgroundnoise frompets/childrenleft aloneonhelpdeskcustomeris vaguenoaccountyet12:25callpasswordresetAnother callinstantlywhen youhang upTrying tolog intowrongESS'I'm sureit's just a5 min job'did youturn it offand onagain?passwordreset (butyou have tospell it out,again)focusedinboxPasswordresetrequestwhile drivingcall longerthan 5minutesI bought thisdevicesecondhandand it has adept.backgroundAccidentallyleft self inqueueProblemdisappearsas soon asthey callsend tolocaltechrelief staffprovisioningstarterpack notsubmitteddeskphone callwhen in acallLibrariesStaffhave toask nameseveraltimesEmailquarantineForgot tojoin thequeue'how am Isupposedto do myjob?'didn't seeoutagenoticeHad toexplainremotehelpcall longerthan 10minsMFAsetuptelcointernetAlarmCalling tofollow up onexistinghelpdesk jobCFT datawrong inSNowreliefstafftelemarketeron helpdeskMycomputer isold andslow (2022)PrintingCall fromotherdept. StaffMFAResetIssueswithremotehelp'Sorry,that's anHR job, notan IT One''I've beentrying to getthis fixed allday'subjectexpertaway/offline4:55callAwaitingHRPrivatecitizencallinghelpdeskpick upheadset, butcall taken byother techStartedliterallylast weekWe are movingtomorrow/havemovedknock ondoorwhen in acallpotatomicCaller WFH,backgroundnoise frompets/childrenleft aloneonhelpdeskcustomeris vaguenoaccountyet12:25callpasswordresetAnother callinstantlywhen youhang upTrying tolog intowrongESS'I'm sureit's just a5 min job'did youturn it offand onagain?passwordreset (butyou have tospell it out,again)focusedinboxPasswordresetrequestwhile driving

Helpdesk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. call longer than 5 minutes
  2. I bought this device secondhand and it has a dept. background
  3. Accidentally left self in queue
  4. Problem disappears as soon as they call
  5. send to local tech
  6. relief staff provisioning
  7. starter pack not submitted
  8. desk phone call when in a call
  9. Libraries Staff
  10. have to ask name several times
  11. Email quarantine
  12. Forgot to join the queue
  13. 'how am I supposed to do my job?'
  14. didn't see outage notice
  15. Had to explain remote help
  16. call longer than 10 mins
  17. MFA setup
  18. telco internet Alarm
  19. Calling to follow up on existing helpdesk job
  20. CFT data wrong in SNow
  21. relief staff
  22. telemarketer on helpdesk
  23. My computer is old and slow (2022)
  24. Printing
  25. Call from other dept. Staff
  26. MFA Reset
  27. Issues with remote help
  28. 'Sorry, that's an HR job, not an IT One'
  29. 'I've been trying to get this fixed all day'
  30. subject expert away/offline
  31. 4:55 call
  32. Awaiting HR
  33. Private citizen calling helpdesk
  34. pick up headset, but call taken by other tech
  35. Started literally last week
  36. We are moving tomorrow/have moved
  37. knock on door when in a call
  38. potato mic
  39. Caller WFH, background noise from pets/children
  40. left alone on helpdesk
  41. customer is vague
  42. no account yet
  43. 12:25 call
  44. password reset
  45. Another call instantly when you hang up
  46. Trying to log into wrong ESS
  47. 'I'm sure it's just a 5 min job'
  48. did you turn it off and on again?
  49. password reset (but you have to spell it out, again)
  50. focused inbox
  51. Password reset request while driving