deskphone callwhen in acallrelief staffprovisioning4:55callpick upheadset, butcall taken byother techAwaitingHR12:25callWe are movingtomorrow/havemovedCFT datawrong inSNownoaccountyetMFAsetupsend tolocaltechForgot tojoin thequeueMycomputer isold andslow (2022)Privatecitizencallinghelpdesktelemarketeron helpdeskcall longerthan 5minutesStartedliterallylast week'I've beentrying to getthis fixed allday'Passwordresetrequestwhile drivingdid youturn it offand onagain?'how am Isupposedto do myjob?'LibrariesStaffMFAResetIssueswithremotehelpcustomeris vaguepasswordresetProblemdisappearsas soon asthey callHad toexplainremotehelp'I'm sureit's just a5 min job'Call fromotherdept. Staffhave toask nameseveraltimesPrintingEmailquarantinestarterpack notsubmittedCalling tofollow up onexistinghelpdesk jobfocusedinboxreliefstaffpasswordreset (butyou have tospell it out,again)potatomicAnother callinstantlywhen youhang upleft aloneonhelpdeskAccidentallyleft self inqueueCaller WFH,backgroundnoise frompets/childrensubjectexpertaway/offlineI bought thisdevicesecondhandand it has adept.background'Sorry,that's anHR job, notan IT One'Trying tolog intowrongESSdidn't seeoutagenoticetelcointernetAlarmcall longerthan 10minsknock ondoorwhen in acalldeskphone callwhen in acallrelief staffprovisioning4:55callpick upheadset, butcall taken byother techAwaitingHR12:25callWe are movingtomorrow/havemovedCFT datawrong inSNownoaccountyetMFAsetupsend tolocaltechForgot tojoin thequeueMycomputer isold andslow (2022)Privatecitizencallinghelpdesktelemarketeron helpdeskcall longerthan 5minutesStartedliterallylast week'I've beentrying to getthis fixed allday'Passwordresetrequestwhile drivingdid youturn it offand onagain?'how am Isupposedto do myjob?'LibrariesStaffMFAResetIssueswithremotehelpcustomeris vaguepasswordresetProblemdisappearsas soon asthey callHad toexplainremotehelp'I'm sureit's just a5 min job'Call fromotherdept. Staffhave toask nameseveraltimesPrintingEmailquarantinestarterpack notsubmittedCalling tofollow up onexistinghelpdesk jobfocusedinboxreliefstaffpasswordreset (butyou have tospell it out,again)potatomicAnother callinstantlywhen youhang upleft aloneonhelpdeskAccidentallyleft self inqueueCaller WFH,backgroundnoise frompets/childrensubjectexpertaway/offlineI bought thisdevicesecondhandand it has adept.background'Sorry,that's anHR job, notan IT One'Trying tolog intowrongESSdidn't seeoutagenoticetelcointernetAlarmcall longerthan 10minsknock ondoorwhen in acall

Helpdesk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. desk phone call when in a call
  2. relief staff provisioning
  3. 4:55 call
  4. pick up headset, but call taken by other tech
  5. Awaiting HR
  6. 12:25 call
  7. We are moving tomorrow/have moved
  8. CFT data wrong in SNow
  9. no account yet
  10. MFA setup
  11. send to local tech
  12. Forgot to join the queue
  13. My computer is old and slow (2022)
  14. Private citizen calling helpdesk
  15. telemarketer on helpdesk
  16. call longer than 5 minutes
  17. Started literally last week
  18. 'I've been trying to get this fixed all day'
  19. Password reset request while driving
  20. did you turn it off and on again?
  21. 'how am I supposed to do my job?'
  22. Libraries Staff
  23. MFA Reset
  24. Issues with remote help
  25. customer is vague
  26. password reset
  27. Problem disappears as soon as they call
  28. Had to explain remote help
  29. 'I'm sure it's just a 5 min job'
  30. Call from other dept. Staff
  31. have to ask name several times
  32. Printing
  33. Email quarantine
  34. starter pack not submitted
  35. Calling to follow up on existing helpdesk job
  36. focused inbox
  37. relief staff
  38. password reset (but you have to spell it out, again)
  39. potato mic
  40. Another call instantly when you hang up
  41. left alone on helpdesk
  42. Accidentally left self in queue
  43. Caller WFH, background noise from pets/children
  44. subject expert away/offline
  45. I bought this device secondhand and it has a dept. background
  46. 'Sorry, that's an HR job, not an IT One'
  47. Trying to log into wrong ESS
  48. didn't see outage notice
  49. telco internet Alarm
  50. call longer than 10 mins
  51. knock on door when in a call