have toask nameseveraltimesdidn't seeoutagenoticefocusedinboxcall longerthan 10minsdeskphone callwhen in acallI bought thisdevicesecondhandand it has adept.backgroundIssueswithremotehelpsubjectexpertaway/offlinepick upheadset, butcall taken byother techpotatomicpasswordresetAccidentallyleft self inqueuepasswordreset (butyou have tospell it out,again)'I've beentrying to getthis fixed allday'Problemdisappearsas soon asthey callMFAResetCalling tofollow up onexistinghelpdesk jobtelcointernetAlarmMFAsetupTrying tolog intowrongESS4:55callstarterpack notsubmittedsend tolocaltechCall fromotherdept. Staffrelief staffprovisioningForgot tojoin thequeueAwaitingHRWe are movingtomorrow/havemoved'Sorry,that's anHR job, notan IT One'noaccountyetLibrariesStaffPrintingEmailquarantinecall longerthan 5minutesStartedliterallylast weekcustomeris vagueCFT datawrong inSNowPrivatecitizencallinghelpdeskdid youturn it offand onagain?Caller WFH,backgroundnoise frompets/children'how am Isupposedto do myjob?''I'm sureit's just a5 min job'knock ondoorwhen in acalltelemarketeron helpdeskreliefstaffAnother callinstantlywhen youhang upHad toexplainremotehelpMycomputer isold andslow (2022)Passwordresetrequestwhile driving12:25callleft aloneonhelpdeskhave toask nameseveraltimesdidn't seeoutagenoticefocusedinboxcall longerthan 10minsdeskphone callwhen in acallI bought thisdevicesecondhandand it has adept.backgroundIssueswithremotehelpsubjectexpertaway/offlinepick upheadset, butcall taken byother techpotatomicpasswordresetAccidentallyleft self inqueuepasswordreset (butyou have tospell it out,again)'I've beentrying to getthis fixed allday'Problemdisappearsas soon asthey callMFAResetCalling tofollow up onexistinghelpdesk jobtelcointernetAlarmMFAsetupTrying tolog intowrongESS4:55callstarterpack notsubmittedsend tolocaltechCall fromotherdept. Staffrelief staffprovisioningForgot tojoin thequeueAwaitingHRWe are movingtomorrow/havemoved'Sorry,that's anHR job, notan IT One'noaccountyetLibrariesStaffPrintingEmailquarantinecall longerthan 5minutesStartedliterallylast weekcustomeris vagueCFT datawrong inSNowPrivatecitizencallinghelpdeskdid youturn it offand onagain?Caller WFH,backgroundnoise frompets/children'how am Isupposedto do myjob?''I'm sureit's just a5 min job'knock ondoorwhen in acalltelemarketeron helpdeskreliefstaffAnother callinstantlywhen youhang upHad toexplainremotehelpMycomputer isold andslow (2022)Passwordresetrequestwhile driving12:25callleft aloneonhelpdesk

Helpdesk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. have to ask name several times
  2. didn't see outage notice
  3. focused inbox
  4. call longer than 10 mins
  5. desk phone call when in a call
  6. I bought this device secondhand and it has a dept. background
  7. Issues with remote help
  8. subject expert away/offline
  9. pick up headset, but call taken by other tech
  10. potato mic
  11. password reset
  12. Accidentally left self in queue
  13. password reset (but you have to spell it out, again)
  14. 'I've been trying to get this fixed all day'
  15. Problem disappears as soon as they call
  16. MFA Reset
  17. Calling to follow up on existing helpdesk job
  18. telco internet Alarm
  19. MFA setup
  20. Trying to log into wrong ESS
  21. 4:55 call
  22. starter pack not submitted
  23. send to local tech
  24. Call from other dept. Staff
  25. relief staff provisioning
  26. Forgot to join the queue
  27. Awaiting HR
  28. We are moving tomorrow/have moved
  29. 'Sorry, that's an HR job, not an IT One'
  30. no account yet
  31. Libraries Staff
  32. Printing
  33. Email quarantine
  34. call longer than 5 minutes
  35. Started literally last week
  36. customer is vague
  37. CFT data wrong in SNow
  38. Private citizen calling helpdesk
  39. did you turn it off and on again?
  40. Caller WFH, background noise from pets/children
  41. 'how am I supposed to do my job?'
  42. 'I'm sure it's just a 5 min job'
  43. knock on door when in a call
  44. telemarketer on helpdesk
  45. relief staff
  46. Another call instantly when you hang up
  47. Had to explain remote help
  48. My computer is old and slow (2022)
  49. Password reset request while driving
  50. 12:25 call
  51. left alone on helpdesk