customeris vaguereliefstaffsubjectexpertaway/offlineLibrariesStaff'Sorry,that's anHR job, notan IT One'telemarketeron helpdeskdeskphone callwhen in acallrelief staffprovisioningProblemdisappearsas soon asthey callEmailquarantineIssueswithremotehelp12:25callStartedliterallylast weekWe are movingtomorrow/havemovedHad toexplainremotehelpnoaccountyetfocusedinboxleft aloneonhelpdeskPasswordresetrequestwhile drivingForgot tojoin thequeuecall longerthan 5minutes'how am Isupposedto do myjob?'Another callinstantlywhen youhang upPrintingpasswordreset (butyou have tospell it out,again)starterpack notsubmittedCalling tofollow up onexistinghelpdesk job'I've beentrying to getthis fixed allday'MFAResetdidn't seeoutagenoticehave toask nameseveraltimesAwaitingHRtelcointernetAlarmpasswordresetCFT datawrong inSNowdid youturn it offand onagain?potatomicCaller WFH,backgroundnoise frompets/childrenCall fromotherdept. Staffpick upheadset, butcall taken byother tech'I'm sureit's just a5 min job'send tolocaltechI bought thisdevicesecondhandand it has adept.backgroundcall longerthan 10minsAccidentallyleft self inqueueknock ondoorwhen in acallPrivatecitizencallinghelpdeskMycomputer isold andslow (2022)4:55callMFAsetupTrying tolog intowrongESScustomeris vaguereliefstaffsubjectexpertaway/offlineLibrariesStaff'Sorry,that's anHR job, notan IT One'telemarketeron helpdeskdeskphone callwhen in acallrelief staffprovisioningProblemdisappearsas soon asthey callEmailquarantineIssueswithremotehelp12:25callStartedliterallylast weekWe are movingtomorrow/havemovedHad toexplainremotehelpnoaccountyetfocusedinboxleft aloneonhelpdeskPasswordresetrequestwhile drivingForgot tojoin thequeuecall longerthan 5minutes'how am Isupposedto do myjob?'Another callinstantlywhen youhang upPrintingpasswordreset (butyou have tospell it out,again)starterpack notsubmittedCalling tofollow up onexistinghelpdesk job'I've beentrying to getthis fixed allday'MFAResetdidn't seeoutagenoticehave toask nameseveraltimesAwaitingHRtelcointernetAlarmpasswordresetCFT datawrong inSNowdid youturn it offand onagain?potatomicCaller WFH,backgroundnoise frompets/childrenCall fromotherdept. Staffpick upheadset, butcall taken byother tech'I'm sureit's just a5 min job'send tolocaltechI bought thisdevicesecondhandand it has adept.backgroundcall longerthan 10minsAccidentallyleft self inqueueknock ondoorwhen in acallPrivatecitizencallinghelpdeskMycomputer isold andslow (2022)4:55callMFAsetupTrying tolog intowrongESS

Helpdesk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. customer is vague
  2. relief staff
  3. subject expert away/offline
  4. Libraries Staff
  5. 'Sorry, that's an HR job, not an IT One'
  6. telemarketer on helpdesk
  7. desk phone call when in a call
  8. relief staff provisioning
  9. Problem disappears as soon as they call
  10. Email quarantine
  11. Issues with remote help
  12. 12:25 call
  13. Started literally last week
  14. We are moving tomorrow/have moved
  15. Had to explain remote help
  16. no account yet
  17. focused inbox
  18. left alone on helpdesk
  19. Password reset request while driving
  20. Forgot to join the queue
  21. call longer than 5 minutes
  22. 'how am I supposed to do my job?'
  23. Another call instantly when you hang up
  24. Printing
  25. password reset (but you have to spell it out, again)
  26. starter pack not submitted
  27. Calling to follow up on existing helpdesk job
  28. 'I've been trying to get this fixed all day'
  29. MFA Reset
  30. didn't see outage notice
  31. have to ask name several times
  32. Awaiting HR
  33. telco internet Alarm
  34. password reset
  35. CFT data wrong in SNow
  36. did you turn it off and on again?
  37. potato mic
  38. Caller WFH, background noise from pets/children
  39. Call from other dept. Staff
  40. pick up headset, but call taken by other tech
  41. 'I'm sure it's just a 5 min job'
  42. send to local tech
  43. I bought this device secondhand and it has a dept. background
  44. call longer than 10 mins
  45. Accidentally left self in queue
  46. knock on door when in a call
  47. Private citizen calling helpdesk
  48. My computer is old and slow (2022)
  49. 4:55 call
  50. MFA setup
  51. Trying to log into wrong ESS