This bingo card has a free space and 51 words: MFA setup, Trying to log into wrong ESS, relief staff provisioning, 'Sorry, that's an HR job, not an IT One', customer is vague, password reset, Call from other dept. Staff, MFA Reset, Awaiting HR, send to local tech, relief staff, have to ask name several times, Private citizen calling helpdesk, did you turn it off and on again?, Libraries Staff, Printing, Calling to follow up on existing helpdesk job, starter pack not submitted, password reset (but you have to spell it out, again), didn't see outage notice, 'how am I supposed to do my job?', Started literally last week, Email quarantine, CFT data wrong in SNow, no account yet, focused inbox, call longer than 5 minutes, call longer than 10 mins, 12:25 call, 4:55 call, knock on door when in a call, desk phone call when in a call, telco internet Alarm, Another call instantly when you hang up, potato mic, telemarketer on helpdesk, subject expert away/offline, pick up headset, but call taken by other tech, Caller WFH, background noise from pets/children, Accidentally left self in queue, Forgot to join the queue, left alone on helpdesk, 'I'm sure it's just a 5 min job', We are moving tomorrow/have moved, My computer is old and slow (2022), 'I've been trying to get this fixed all day', Problem disappears as soon as they call, Had to explain remote help, Password reset request while driving, I bought this device secondhand and it has a dept. background and Issues with remote help.
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