16.Data/Statisticprovided13. Self-exampleAssertiveCommunication14. Multipleagentshandling oneticket17.Timelinefor issueresolutionSelf-exampleLeadescalationEmotionalcommunication4. InformalCommunicationCoachingneededticket3. FormalCommunicationEmpatheticphrase1. DirectCommunication8.EmpatheticPhraseMultipleagentshandlingone ticketConfusionon theaskFormalCommunication12. Avery longticket18. AskingaclarifyingquestionAnalyticalCommunication9. LeadEscalation2. IndirectCommunicationFormatting/StructuredAnsweredeveryquestionIndirectCommunicationNogreeting11.VerificationissuesInaccurateinformation15. Typo /Spelling issueInformalCommunicationDirectCommunicationA verylongticket7. AssertiveCommunicationLead toManagerEscalation6. EmotionalcommunicationVerificationissues10. LeadtoManagerEscalation21.Inaccurateinformationprovided19.AnsweringeveryquestionTypo /SpellingAddressingwrongpersonNoclosing5. AnalyticalCommunication20.Addressingwrongperson16.Data/Statisticprovided13. Self-exampleAssertiveCommunication14. Multipleagentshandling oneticket17.Timelinefor issueresolutionSelf-exampleLeadescalationEmotionalcommunication4. InformalCommunicationCoachingneededticket3. FormalCommunicationEmpatheticphrase1. DirectCommunication8.EmpatheticPhraseMultipleagentshandlingone ticketConfusionon theaskFormalCommunication12. Avery longticket18. AskingaclarifyingquestionAnalyticalCommunication9. LeadEscalation2. IndirectCommunicationFormatting/StructuredAnsweredeveryquestionIndirectCommunicationNogreeting11.VerificationissuesInaccurateinformation15. Typo /Spelling issueInformalCommunicationDirectCommunicationA verylongticket7. AssertiveCommunicationLead toManagerEscalation6. EmotionalcommunicationVerificationissues10. LeadtoManagerEscalation21.Inaccurateinformationprovided19.AnsweringeveryquestionTypo /SpellingAddressingwrongpersonNoclosing5. AnalyticalCommunication20.Addressingwrongperson

Toolbox Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 16. Data/Statistic provided
  2. 13. Self-example
  3. Assertive Communication
  4. 14. Multiple agents handling one ticket
  5. 17. Timeline for issue resolution
  6. Self-example
  7. Lead escalation
  8. Emotional communication
  9. 4. Informal Communication
  10. Coaching needed ticket
  11. 3. Formal Communication
  12. Empathetic phrase
  13. 1. Direct Communication
  14. 8. Empathetic Phrase
  15. Multiple agents handling one ticket
  16. Confusion on the ask
  17. Formal Communication
  18. 12. A very long ticket
  19. 18. Asking a clarifying question
  20. Analytical Communication
  21. 9. Lead Escalation
  22. 2. Indirect Communication
  23. Formatting/Structured
  24. Answered every question
  25. Indirect Communication
  26. No greeting
  27. 11. Verification issues
  28. Inaccurate information
  29. 15. Typo / Spelling issue
  30. Informal Communication
  31. Direct Communication
  32. A very long ticket
  33. 7. Assertive Communication
  34. Lead to Manager Escalation
  35. 6. Emotional communication
  36. Verification issues
  37. 10. Lead to Manager Escalation
  38. 21. Inaccurate information provided
  39. 19. Answering every question
  40. Typo / Spelling
  41. Addressing wrong person
  42. No closing
  43. 5. Analytical Communication
  44. 20. Addressing wrong person