Empatheticphrase13. Self-example20.AddressingwrongpersonInaccurateinformationTypo /Spelling17.Timelinefor issueresolution19.Answeringeveryquestion10. LeadtoManagerEscalation4. InformalCommunication3. FormalCommunication1. DirectCommunication11.Verificationissues5. AnalyticalCommunication18. Askingaclarifyingquestion6. EmotionalcommunicationInformalCommunicationAnalyticalCommunicationNogreeting21.InaccurateinformationprovidedFormalCommunication7. AssertiveCommunicationDirectCommunicationNoclosing14. Multipleagentshandling oneticketCoachingneededticketMultipleagentshandlingone ticketA verylongticketConfusionon theaskLead toManagerEscalationVerificationissuesEmotionalcommunicationLeadescalation16.Data/Statisticprovided8.EmpatheticPhrase12. Avery longticketAddressingwrongperson9. LeadEscalationFormatting/Structured2. IndirectCommunication15. Typo /Spelling issueSelf-exampleAnsweredeveryquestionIndirectCommunicationAssertiveCommunicationEmpatheticphrase13. Self-example20.AddressingwrongpersonInaccurateinformationTypo /Spelling17.Timelinefor issueresolution19.Answeringeveryquestion10. LeadtoManagerEscalation4. InformalCommunication3. FormalCommunication1. DirectCommunication11.Verificationissues5. AnalyticalCommunication18. Askingaclarifyingquestion6. EmotionalcommunicationInformalCommunicationAnalyticalCommunicationNogreeting21.InaccurateinformationprovidedFormalCommunication7. AssertiveCommunicationDirectCommunicationNoclosing14. Multipleagentshandling oneticketCoachingneededticketMultipleagentshandlingone ticketA verylongticketConfusionon theaskLead toManagerEscalationVerificationissuesEmotionalcommunicationLeadescalation16.Data/Statisticprovided8.EmpatheticPhrase12. Avery longticketAddressingwrongperson9. LeadEscalationFormatting/Structured2. IndirectCommunication15. Typo /Spelling issueSelf-exampleAnsweredeveryquestionIndirectCommunicationAssertiveCommunication

Toolbox Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Empathetic phrase
  2. 13. Self-example
  3. 20. Addressing wrong person
  4. Inaccurate information
  5. Typo / Spelling
  6. 17. Timeline for issue resolution
  7. 19. Answering every question
  8. 10. Lead to Manager Escalation
  9. 4. Informal Communication
  10. 3. Formal Communication
  11. 1. Direct Communication
  12. 11. Verification issues
  13. 5. Analytical Communication
  14. 18. Asking a clarifying question
  15. 6. Emotional communication
  16. Informal Communication
  17. Analytical Communication
  18. No greeting
  19. 21. Inaccurate information provided
  20. Formal Communication
  21. 7. Assertive Communication
  22. Direct Communication
  23. No closing
  24. 14. Multiple agents handling one ticket
  25. Coaching needed ticket
  26. Multiple agents handling one ticket
  27. A very long ticket
  28. Confusion on the ask
  29. Lead to Manager Escalation
  30. Verification issues
  31. Emotional communication
  32. Lead escalation
  33. 16. Data/Statistic provided
  34. 8. Empathetic Phrase
  35. 12. A very long ticket
  36. Addressing wrong person
  37. 9. Lead Escalation
  38. Formatting/Structured
  39. 2. Indirect Communication
  40. 15. Typo / Spelling issue
  41. Self-example
  42. Answered every question
  43. Indirect Communication
  44. Assertive Communication