16. Data/Statistic provided 13. Self- example Assertive Communication 14. Multiple agents handling one ticket 17. Timeline for issue resolution Self- example Lead escalation Emotional communication 4. Informal Communication Coaching needed ticket 3. Formal Communication Empathetic phrase 1. Direct Communication 8. Empathetic Phrase Multiple agents handling one ticket Confusion on the ask Formal Communication 12. A very long ticket 18. Asking a clarifying question Analytical Communication 9. Lead Escalation 2. Indirect Communication Formatting/Structured Answered every question Indirect Communication No greeting 11. Verification issues Inaccurate information 15. Typo / Spelling issue Informal Communication Direct Communication A very long ticket 7. Assertive Communication Lead to Manager Escalation 6. Emotional communication Verification issues 10. Lead to Manager Escalation 21. Inaccurate information provided 19. Answering every question Typo / Spelling Addressing wrong person No closing 5. Analytical Communication 20. Addressing wrong person 16. Data/Statistic provided 13. Self- example Assertive Communication 14. Multiple agents handling one ticket 17. Timeline for issue resolution Self- example Lead escalation Emotional communication 4. Informal Communication Coaching needed ticket 3. Formal Communication Empathetic phrase 1. Direct Communication 8. Empathetic Phrase Multiple agents handling one ticket Confusion on the ask Formal Communication 12. A very long ticket 18. Asking a clarifying question Analytical Communication 9. Lead Escalation 2. Indirect Communication Formatting/Structured Answered every question Indirect Communication No greeting 11. Verification issues Inaccurate information 15. Typo / Spelling issue Informal Communication Direct Communication A very long ticket 7. Assertive Communication Lead to Manager Escalation 6. Emotional communication Verification issues 10. Lead to Manager Escalation 21. Inaccurate information provided 19. Answering every question Typo / Spelling Addressing wrong person No closing 5. Analytical Communication 20. Addressing wrong person
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
16. Data/Statistic provided
13. Self-example
Assertive Communication
14. Multiple agents handling one ticket
17. Timeline for issue resolution
Self-example
Lead escalation
Emotional communication
4. Informal Communication
Coaching needed ticket
3. Formal Communication
Empathetic phrase
1. Direct Communication
8. Empathetic Phrase
Multiple agents handling one ticket
Confusion on the ask
Formal Communication
12. A very long ticket
18. Asking a clarifying question
Analytical Communication
9. Lead Escalation
2. Indirect Communication
Formatting/Structured
Answered every question
Indirect Communication
No greeting
11. Verification issues
Inaccurate information
15. Typo / Spelling issue
Informal Communication
Direct Communication
A very long ticket
7. Assertive Communication
Lead to Manager Escalation
6. Emotional communication
Verification issues
10. Lead to Manager Escalation
21. Inaccurate information provided
19. Answering every question
Typo / Spelling
Addressing wrong person
No closing
5. Analytical Communication
20. Addressing wrong person