Addressingwrongperson17.Timelinefor issueresolution10. LeadtoManagerEscalation8.EmpatheticPhraseAnsweredeveryquestionInaccurateinformationCoachingneededticket13. Self-example4. InformalCommunicationLead toManagerEscalationAnalyticalCommunication1. DirectCommunication9. LeadEscalation12. Avery longticketVerificationissuesA verylongticket19.Answeringeveryquestion16.Data/Statisticprovided20.Addressingwrongperson14. Multipleagentshandling oneticket18. AskingaclarifyingquestionAssertiveCommunication21.InaccurateinformationprovidedConfusionon theask3. FormalCommunication15. Typo /Spelling issueEmpatheticphraseTypo /SpellingInformalCommunicationNogreetingDirectCommunicationSelf-example11.VerificationissuesFormalCommunicationNoclosing2. IndirectCommunicationMultipleagentshandlingone ticket6. EmotionalcommunicationLeadescalationFormatting/Structured5. AnalyticalCommunication7. AssertiveCommunicationEmotionalcommunicationIndirectCommunicationAddressingwrongperson17.Timelinefor issueresolution10. LeadtoManagerEscalation8.EmpatheticPhraseAnsweredeveryquestionInaccurateinformationCoachingneededticket13. Self-example4. InformalCommunicationLead toManagerEscalationAnalyticalCommunication1. DirectCommunication9. LeadEscalation12. Avery longticketVerificationissuesA verylongticket19.Answeringeveryquestion16.Data/Statisticprovided20.Addressingwrongperson14. Multipleagentshandling oneticket18. AskingaclarifyingquestionAssertiveCommunication21.InaccurateinformationprovidedConfusionon theask3. FormalCommunication15. Typo /Spelling issueEmpatheticphraseTypo /SpellingInformalCommunicationNogreetingDirectCommunicationSelf-example11.VerificationissuesFormalCommunicationNoclosing2. IndirectCommunicationMultipleagentshandlingone ticket6. EmotionalcommunicationLeadescalationFormatting/Structured5. AnalyticalCommunication7. AssertiveCommunicationEmotionalcommunicationIndirectCommunication

Toolbox Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Addressing wrong person
  2. 17. Timeline for issue resolution
  3. 10. Lead to Manager Escalation
  4. 8. Empathetic Phrase
  5. Answered every question
  6. Inaccurate information
  7. Coaching needed ticket
  8. 13. Self-example
  9. 4. Informal Communication
  10. Lead to Manager Escalation
  11. Analytical Communication
  12. 1. Direct Communication
  13. 9. Lead Escalation
  14. 12. A very long ticket
  15. Verification issues
  16. A very long ticket
  17. 19. Answering every question
  18. 16. Data/Statistic provided
  19. 20. Addressing wrong person
  20. 14. Multiple agents handling one ticket
  21. 18. Asking a clarifying question
  22. Assertive Communication
  23. 21. Inaccurate information provided
  24. Confusion on the ask
  25. 3. Formal Communication
  26. 15. Typo / Spelling issue
  27. Empathetic phrase
  28. Typo / Spelling
  29. Informal Communication
  30. No greeting
  31. Direct Communication
  32. Self-example
  33. 11. Verification issues
  34. Formal Communication
  35. No closing
  36. 2. Indirect Communication
  37. Multiple agents handling one ticket
  38. 6. Emotional communication
  39. Lead escalation
  40. Formatting/Structured
  41. 5. Analytical Communication
  42. 7. Assertive Communication
  43. Emotional communication
  44. Indirect Communication