NogreetingAssertiveCommunication3. FormalCommunicationCoachingneededticket15. Typo /Spelling issueTypo /SpellingAnalyticalCommunication4. InformalCommunication10. LeadtoManagerEscalationEmotionalcommunication14. Multipleagentshandling oneticketInaccurateinformation5. AnalyticalCommunication16.Data/StatisticprovidedSelf-exampleVerificationissues11.Verificationissues20.AddressingwrongpersonConfusionon theask2. IndirectCommunication18. AskingaclarifyingquestionEmpatheticphrase21.Inaccurateinformationprovided7. AssertiveCommunicationFormalCommunication12. Avery longticketA verylongticketLeadescalation19.AnsweringeveryquestionNoclosing6. Emotionalcommunication9. LeadEscalationMultipleagentshandlingone ticket13. Self-exampleFormatting/Structured17.Timelinefor issueresolution8.EmpatheticPhraseDirectCommunication1. DirectCommunicationLead toManagerEscalationIndirectCommunicationAddressingwrongpersonAnsweredeveryquestionInformalCommunicationNogreetingAssertiveCommunication3. FormalCommunicationCoachingneededticket15. Typo /Spelling issueTypo /SpellingAnalyticalCommunication4. InformalCommunication10. LeadtoManagerEscalationEmotionalcommunication14. Multipleagentshandling oneticketInaccurateinformation5. AnalyticalCommunication16.Data/StatisticprovidedSelf-exampleVerificationissues11.Verificationissues20.AddressingwrongpersonConfusionon theask2. IndirectCommunication18. AskingaclarifyingquestionEmpatheticphrase21.Inaccurateinformationprovided7. AssertiveCommunicationFormalCommunication12. Avery longticketA verylongticketLeadescalation19.AnsweringeveryquestionNoclosing6. Emotionalcommunication9. LeadEscalationMultipleagentshandlingone ticket13. Self-exampleFormatting/Structured17.Timelinefor issueresolution8.EmpatheticPhraseDirectCommunication1. DirectCommunicationLead toManagerEscalationIndirectCommunicationAddressingwrongpersonAnsweredeveryquestionInformalCommunication

Toolbox Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No greeting
  2. Assertive Communication
  3. 3. Formal Communication
  4. Coaching needed ticket
  5. 15. Typo / Spelling issue
  6. Typo / Spelling
  7. Analytical Communication
  8. 4. Informal Communication
  9. 10. Lead to Manager Escalation
  10. Emotional communication
  11. 14. Multiple agents handling one ticket
  12. Inaccurate information
  13. 5. Analytical Communication
  14. 16. Data/Statistic provided
  15. Self-example
  16. Verification issues
  17. 11. Verification issues
  18. 20. Addressing wrong person
  19. Confusion on the ask
  20. 2. Indirect Communication
  21. 18. Asking a clarifying question
  22. Empathetic phrase
  23. 21. Inaccurate information provided
  24. 7. Assertive Communication
  25. Formal Communication
  26. 12. A very long ticket
  27. A very long ticket
  28. Lead escalation
  29. 19. Answering every question
  30. No closing
  31. 6. Emotional communication
  32. 9. Lead Escalation
  33. Multiple agents handling one ticket
  34. 13. Self-example
  35. Formatting/Structured
  36. 17. Timeline for issue resolution
  37. 8. Empathetic Phrase
  38. Direct Communication
  39. 1. Direct Communication
  40. Lead to Manager Escalation
  41. Indirect Communication
  42. Addressing wrong person
  43. Answered every question
  44. Informal Communication