11.VerificationissuesFormalCommunication2. IndirectCommunication14. Multipleagentshandling oneticket16.Data/Statisticprovided6. Emotionalcommunication17.Timelinefor issueresolution21.InaccurateinformationprovidedConfusionon theaskAssertiveCommunicationFormatting/Structured9. LeadEscalationAnalyticalCommunication13. Self-exampleEmpatheticphrase1. DirectCommunication5. AnalyticalCommunicationNoclosing4. InformalCommunication20.AddressingwrongpersonMultipleagentshandlingone ticket3. FormalCommunicationNogreetingInaccurateinformationSelf-exampleTypo /Spelling19.Answeringeveryquestion12. Avery longticketInformalCommunication7. AssertiveCommunicationEmotionalcommunicationAddressingwrongpersonLeadescalation8.EmpatheticPhrase15. Typo /Spelling issueLead toManagerEscalationAnsweredeveryquestionDirectCommunicationIndirectCommunication18. AskingaclarifyingquestionA verylongticketVerificationissuesCoachingneededticket10. LeadtoManagerEscalation11.VerificationissuesFormalCommunication2. IndirectCommunication14. Multipleagentshandling oneticket16.Data/Statisticprovided6. Emotionalcommunication17.Timelinefor issueresolution21.InaccurateinformationprovidedConfusionon theaskAssertiveCommunicationFormatting/Structured9. LeadEscalationAnalyticalCommunication13. Self-exampleEmpatheticphrase1. DirectCommunication5. AnalyticalCommunicationNoclosing4. InformalCommunication20.AddressingwrongpersonMultipleagentshandlingone ticket3. FormalCommunicationNogreetingInaccurateinformationSelf-exampleTypo /Spelling19.Answeringeveryquestion12. Avery longticketInformalCommunication7. AssertiveCommunicationEmotionalcommunicationAddressingwrongpersonLeadescalation8.EmpatheticPhrase15. Typo /Spelling issueLead toManagerEscalationAnsweredeveryquestionDirectCommunicationIndirectCommunication18. AskingaclarifyingquestionA verylongticketVerificationissuesCoachingneededticket10. LeadtoManagerEscalation

Toolbox Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 11. Verification issues
  2. Formal Communication
  3. 2. Indirect Communication
  4. 14. Multiple agents handling one ticket
  5. 16. Data/Statistic provided
  6. 6. Emotional communication
  7. 17. Timeline for issue resolution
  8. 21. Inaccurate information provided
  9. Confusion on the ask
  10. Assertive Communication
  11. Formatting/Structured
  12. 9. Lead Escalation
  13. Analytical Communication
  14. 13. Self-example
  15. Empathetic phrase
  16. 1. Direct Communication
  17. 5. Analytical Communication
  18. No closing
  19. 4. Informal Communication
  20. 20. Addressing wrong person
  21. Multiple agents handling one ticket
  22. 3. Formal Communication
  23. No greeting
  24. Inaccurate information
  25. Self-example
  26. Typo / Spelling
  27. 19. Answering every question
  28. 12. A very long ticket
  29. Informal Communication
  30. 7. Assertive Communication
  31. Emotional communication
  32. Addressing wrong person
  33. Lead escalation
  34. 8. Empathetic Phrase
  35. 15. Typo / Spelling issue
  36. Lead to Manager Escalation
  37. Answered every question
  38. Direct Communication
  39. Indirect Communication
  40. 18. Asking a clarifying question
  41. A very long ticket
  42. Verification issues
  43. Coaching needed ticket
  44. 10. Lead to Manager Escalation