5. AnalyticalCommunicationIndirectCommunication8.EmpatheticPhrase10. LeadtoManagerEscalation14. Multipleagentshandling oneticket18. AskingaclarifyingquestionNoclosingInaccurateinformationSelf-exampleTypo /SpellingAnalyticalCommunication6. EmotionalcommunicationConfusionon theaskDirectCommunicationA verylongticket11.Verificationissues1. DirectCommunication12. Avery longticket15. Typo /Spelling issueLead toManagerEscalationVerificationissuesLeadescalationEmotionalcommunicationCoachingneededticketAssertiveCommunicationFormalCommunicationInformalCommunication3. FormalCommunication13. Self-exampleNogreetingMultipleagentshandlingone ticket2. IndirectCommunication16.Data/Statisticprovided7. AssertiveCommunication9. LeadEscalation4. InformalCommunicationAnsweredeveryquestionFormatting/Structured17.Timelinefor issueresolution19.Answeringeveryquestion21.Inaccurateinformationprovided20.AddressingwrongpersonAddressingwrongpersonEmpatheticphrase5. AnalyticalCommunicationIndirectCommunication8.EmpatheticPhrase10. LeadtoManagerEscalation14. Multipleagentshandling oneticket18. AskingaclarifyingquestionNoclosingInaccurateinformationSelf-exampleTypo /SpellingAnalyticalCommunication6. EmotionalcommunicationConfusionon theaskDirectCommunicationA verylongticket11.Verificationissues1. DirectCommunication12. Avery longticket15. Typo /Spelling issueLead toManagerEscalationVerificationissuesLeadescalationEmotionalcommunicationCoachingneededticketAssertiveCommunicationFormalCommunicationInformalCommunication3. FormalCommunication13. Self-exampleNogreetingMultipleagentshandlingone ticket2. IndirectCommunication16.Data/Statisticprovided7. AssertiveCommunication9. LeadEscalation4. InformalCommunicationAnsweredeveryquestionFormatting/Structured17.Timelinefor issueresolution19.Answeringeveryquestion21.Inaccurateinformationprovided20.AddressingwrongpersonAddressingwrongpersonEmpatheticphrase

Toolbox Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 5. Analytical Communication
  2. Indirect Communication
  3. 8. Empathetic Phrase
  4. 10. Lead to Manager Escalation
  5. 14. Multiple agents handling one ticket
  6. 18. Asking a clarifying question
  7. No closing
  8. Inaccurate information
  9. Self-example
  10. Typo / Spelling
  11. Analytical Communication
  12. 6. Emotional communication
  13. Confusion on the ask
  14. Direct Communication
  15. A very long ticket
  16. 11. Verification issues
  17. 1. Direct Communication
  18. 12. A very long ticket
  19. 15. Typo / Spelling issue
  20. Lead to Manager Escalation
  21. Verification issues
  22. Lead escalation
  23. Emotional communication
  24. Coaching needed ticket
  25. Assertive Communication
  26. Formal Communication
  27. Informal Communication
  28. 3. Formal Communication
  29. 13. Self-example
  30. No greeting
  31. Multiple agents handling one ticket
  32. 2. Indirect Communication
  33. 16. Data/Statistic provided
  34. 7. Assertive Communication
  35. 9. Lead Escalation
  36. 4. Informal Communication
  37. Answered every question
  38. Formatting/Structured
  39. 17. Timeline for issue resolution
  40. 19. Answering every question
  41. 21. Inaccurate information provided
  42. 20. Addressing wrong person
  43. Addressing wrong person
  44. Empathetic phrase