11.Verificationissues6. Emotionalcommunication15. Typo /Spelling issue18. AskingaclarifyingquestionMultipleagentshandlingone ticketEmpatheticphraseLeadescalationFormalCommunicationAddressingwrongpersonConfusionon theask2. IndirectCommunicationFormatting/Structured21.Inaccurateinformationprovided7. AssertiveCommunicationNoclosingAnsweredeveryquestionTypo /Spelling8.EmpatheticPhrase16.Data/StatisticprovidedAssertiveCommunication20.Addressingwrongperson19.Answeringeveryquestion17.Timelinefor issueresolutionEmotionalcommunication12. Avery longticketSelf-exampleA verylongticket10. LeadtoManagerEscalation9. LeadEscalationInaccurateinformation3. FormalCommunicationAnalyticalCommunicationIndirectCommunicationInformalCommunicationVerificationissues5. AnalyticalCommunicationDirectCommunication4. InformalCommunicationNogreeting14. Multipleagentshandling oneticketLead toManagerEscalationCoachingneededticket1. DirectCommunication13. Self-example11.Verificationissues6. Emotionalcommunication15. Typo /Spelling issue18. AskingaclarifyingquestionMultipleagentshandlingone ticketEmpatheticphraseLeadescalationFormalCommunicationAddressingwrongpersonConfusionon theask2. IndirectCommunicationFormatting/Structured21.Inaccurateinformationprovided7. AssertiveCommunicationNoclosingAnsweredeveryquestionTypo /Spelling8.EmpatheticPhrase16.Data/StatisticprovidedAssertiveCommunication20.Addressingwrongperson19.Answeringeveryquestion17.Timelinefor issueresolutionEmotionalcommunication12. Avery longticketSelf-exampleA verylongticket10. LeadtoManagerEscalation9. LeadEscalationInaccurateinformation3. FormalCommunicationAnalyticalCommunicationIndirectCommunicationInformalCommunicationVerificationissues5. AnalyticalCommunicationDirectCommunication4. InformalCommunicationNogreeting14. Multipleagentshandling oneticketLead toManagerEscalationCoachingneededticket1. DirectCommunication13. Self-example

Toolbox Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 11. Verification issues
  2. 6. Emotional communication
  3. 15. Typo / Spelling issue
  4. 18. Asking a clarifying question
  5. Multiple agents handling one ticket
  6. Empathetic phrase
  7. Lead escalation
  8. Formal Communication
  9. Addressing wrong person
  10. Confusion on the ask
  11. 2. Indirect Communication
  12. Formatting/Structured
  13. 21. Inaccurate information provided
  14. 7. Assertive Communication
  15. No closing
  16. Answered every question
  17. Typo / Spelling
  18. 8. Empathetic Phrase
  19. 16. Data/Statistic provided
  20. Assertive Communication
  21. 20. Addressing wrong person
  22. 19. Answering every question
  23. 17. Timeline for issue resolution
  24. Emotional communication
  25. 12. A very long ticket
  26. Self-example
  27. A very long ticket
  28. 10. Lead to Manager Escalation
  29. 9. Lead Escalation
  30. Inaccurate information
  31. 3. Formal Communication
  32. Analytical Communication
  33. Indirect Communication
  34. Informal Communication
  35. Verification issues
  36. 5. Analytical Communication
  37. Direct Communication
  38. 4. Informal Communication
  39. No greeting
  40. 14. Multiple agents handling one ticket
  41. Lead to Manager Escalation
  42. Coaching needed ticket
  43. 1. Direct Communication
  44. 13. Self-example