InformalCommunication12. Avery longticket6. EmotionalcommunicationIndirectCommunication3. FormalCommunicationAssertiveCommunication17.Timelinefor issueresolutionSelf-example16.Data/StatisticprovidedAnalyticalCommunicationConfusionon theask4. InformalCommunicationA verylongticketDirectCommunication5. AnalyticalCommunicationVerificationissuesLeadescalationFormalCommunication10. LeadtoManagerEscalationCoachingneededticketEmotionalcommunicationInaccurateinformation9. LeadEscalationMultipleagentshandlingone ticketAnsweredeveryquestion2. IndirectCommunication19.Answeringeveryquestion13. Self-example15. Typo /Spelling issueNoclosingTypo /SpellingLead toManagerEscalation20.Addressingwrongperson8.EmpatheticPhrase1. DirectCommunicationFormatting/StructuredEmpatheticphrase21.Inaccurateinformationprovided14. Multipleagentshandling oneticket7. AssertiveCommunicationAddressingwrongpersonNogreeting18. Askingaclarifyingquestion11.VerificationissuesInformalCommunication12. Avery longticket6. EmotionalcommunicationIndirectCommunication3. FormalCommunicationAssertiveCommunication17.Timelinefor issueresolutionSelf-example16.Data/StatisticprovidedAnalyticalCommunicationConfusionon theask4. InformalCommunicationA verylongticketDirectCommunication5. AnalyticalCommunicationVerificationissuesLeadescalationFormalCommunication10. LeadtoManagerEscalationCoachingneededticketEmotionalcommunicationInaccurateinformation9. LeadEscalationMultipleagentshandlingone ticketAnsweredeveryquestion2. IndirectCommunication19.Answeringeveryquestion13. Self-example15. Typo /Spelling issueNoclosingTypo /SpellingLead toManagerEscalation20.Addressingwrongperson8.EmpatheticPhrase1. DirectCommunicationFormatting/StructuredEmpatheticphrase21.Inaccurateinformationprovided14. Multipleagentshandling oneticket7. AssertiveCommunicationAddressingwrongpersonNogreeting18. Askingaclarifyingquestion11.Verificationissues

Toolbox Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Informal Communication
  2. 12. A very long ticket
  3. 6. Emotional communication
  4. Indirect Communication
  5. 3. Formal Communication
  6. Assertive Communication
  7. 17. Timeline for issue resolution
  8. Self-example
  9. 16. Data/Statistic provided
  10. Analytical Communication
  11. Confusion on the ask
  12. 4. Informal Communication
  13. A very long ticket
  14. Direct Communication
  15. 5. Analytical Communication
  16. Verification issues
  17. Lead escalation
  18. Formal Communication
  19. 10. Lead to Manager Escalation
  20. Coaching needed ticket
  21. Emotional communication
  22. Inaccurate information
  23. 9. Lead Escalation
  24. Multiple agents handling one ticket
  25. Answered every question
  26. 2. Indirect Communication
  27. 19. Answering every question
  28. 13. Self-example
  29. 15. Typo / Spelling issue
  30. No closing
  31. Typo / Spelling
  32. Lead to Manager Escalation
  33. 20. Addressing wrong person
  34. 8. Empathetic Phrase
  35. 1. Direct Communication
  36. Formatting/Structured
  37. Empathetic phrase
  38. 21. Inaccurate information provided
  39. 14. Multiple agents handling one ticket
  40. 7. Assertive Communication
  41. Addressing wrong person
  42. No greeting
  43. 18. Asking a clarifying question
  44. 11. Verification issues