19.AnsweringeveryquestionMultipleagentshandlingone ticket10. LeadtoManagerEscalationTypo /SpellingNoclosing17.Timelinefor issueresolutionAnsweredeveryquestion4. InformalCommunicationFormalCommunicationAssertiveCommunication14. Multipleagentshandling oneticket12. Avery longticket6. Emotionalcommunication21.InaccurateinformationprovidedIndirectCommunication16.Data/Statisticprovided3. FormalCommunicationInformalCommunication7. AssertiveCommunicationEmotionalcommunication9. LeadEscalationLeadescalationInaccurateinformationVerificationissuesAnalyticalCommunicationCoachingneededticket2. IndirectCommunication18. AskingaclarifyingquestionSelf-exampleConfusionon theaskLead toManagerEscalation1. DirectCommunicationDirectCommunication20.Addressingwrongperson5. AnalyticalCommunication11.VerificationissuesFormatting/Structured15. Typo /Spelling issueNogreetingEmpatheticphrase8.EmpatheticPhrase13. Self-exampleAddressingwrongpersonA verylongticket19.AnsweringeveryquestionMultipleagentshandlingone ticket10. LeadtoManagerEscalationTypo /SpellingNoclosing17.Timelinefor issueresolutionAnsweredeveryquestion4. InformalCommunicationFormalCommunicationAssertiveCommunication14. Multipleagentshandling oneticket12. Avery longticket6. Emotionalcommunication21.InaccurateinformationprovidedIndirectCommunication16.Data/Statisticprovided3. FormalCommunicationInformalCommunication7. AssertiveCommunicationEmotionalcommunication9. LeadEscalationLeadescalationInaccurateinformationVerificationissuesAnalyticalCommunicationCoachingneededticket2. IndirectCommunication18. AskingaclarifyingquestionSelf-exampleConfusionon theaskLead toManagerEscalation1. DirectCommunicationDirectCommunication20.Addressingwrongperson5. AnalyticalCommunication11.VerificationissuesFormatting/Structured15. Typo /Spelling issueNogreetingEmpatheticphrase8.EmpatheticPhrase13. Self-exampleAddressingwrongpersonA verylongticket

Toolbox Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 19. Answering every question
  2. Multiple agents handling one ticket
  3. 10. Lead to Manager Escalation
  4. Typo / Spelling
  5. No closing
  6. 17. Timeline for issue resolution
  7. Answered every question
  8. 4. Informal Communication
  9. Formal Communication
  10. Assertive Communication
  11. 14. Multiple agents handling one ticket
  12. 12. A very long ticket
  13. 6. Emotional communication
  14. 21. Inaccurate information provided
  15. Indirect Communication
  16. 16. Data/Statistic provided
  17. 3. Formal Communication
  18. Informal Communication
  19. 7. Assertive Communication
  20. Emotional communication
  21. 9. Lead Escalation
  22. Lead escalation
  23. Inaccurate information
  24. Verification issues
  25. Analytical Communication
  26. Coaching needed ticket
  27. 2. Indirect Communication
  28. 18. Asking a clarifying question
  29. Self-example
  30. Confusion on the ask
  31. Lead to Manager Escalation
  32. 1. Direct Communication
  33. Direct Communication
  34. 20. Addressing wrong person
  35. 5. Analytical Communication
  36. 11. Verification issues
  37. Formatting/Structured
  38. 15. Typo / Spelling issue
  39. No greeting
  40. Empathetic phrase
  41. 8. Empathetic Phrase
  42. 13. Self-example
  43. Addressing wrong person
  44. A very long ticket