IndirectCommunicationNogreeting21.Inaccurateinformationprovided3. FormalCommunication6. EmotionalcommunicationInformalCommunication8.EmpatheticPhraseFormatting/Structured15. Typo /Spelling issue17.Timelinefor issueresolution5. AnalyticalCommunication16.Data/StatisticprovidedNoclosingAddressingwrongperson18. AskingaclarifyingquestionEmotionalcommunication11.VerificationissuesCoachingneededticketAssertiveCommunicationInaccurateinformationVerificationissues7. AssertiveCommunicationConfusionon theask14. Multipleagentshandling oneticket1. DirectCommunicationA verylongticket9. LeadEscalationFormalCommunicationLead toManagerEscalationEmpatheticphrase19.AnsweringeveryquestionAnalyticalCommunicationMultipleagentshandlingone ticketLeadescalationAnsweredeveryquestion10. LeadtoManagerEscalation2. IndirectCommunication12. Avery longticketTypo /Spelling13. Self-example4. InformalCommunicationDirectCommunication20.AddressingwrongpersonSelf-exampleIndirectCommunicationNogreeting21.Inaccurateinformationprovided3. FormalCommunication6. EmotionalcommunicationInformalCommunication8.EmpatheticPhraseFormatting/Structured15. Typo /Spelling issue17.Timelinefor issueresolution5. AnalyticalCommunication16.Data/StatisticprovidedNoclosingAddressingwrongperson18. AskingaclarifyingquestionEmotionalcommunication11.VerificationissuesCoachingneededticketAssertiveCommunicationInaccurateinformationVerificationissues7. AssertiveCommunicationConfusionon theask14. Multipleagentshandling oneticket1. DirectCommunicationA verylongticket9. LeadEscalationFormalCommunicationLead toManagerEscalationEmpatheticphrase19.AnsweringeveryquestionAnalyticalCommunicationMultipleagentshandlingone ticketLeadescalationAnsweredeveryquestion10. LeadtoManagerEscalation2. IndirectCommunication12. Avery longticketTypo /Spelling13. Self-example4. InformalCommunicationDirectCommunication20.AddressingwrongpersonSelf-example

Toolbox Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Indirect Communication
  2. No greeting
  3. 21. Inaccurate information provided
  4. 3. Formal Communication
  5. 6. Emotional communication
  6. Informal Communication
  7. 8. Empathetic Phrase
  8. Formatting/Structured
  9. 15. Typo / Spelling issue
  10. 17. Timeline for issue resolution
  11. 5. Analytical Communication
  12. 16. Data/Statistic provided
  13. No closing
  14. Addressing wrong person
  15. 18. Asking a clarifying question
  16. Emotional communication
  17. 11. Verification issues
  18. Coaching needed ticket
  19. Assertive Communication
  20. Inaccurate information
  21. Verification issues
  22. 7. Assertive Communication
  23. Confusion on the ask
  24. 14. Multiple agents handling one ticket
  25. 1. Direct Communication
  26. A very long ticket
  27. 9. Lead Escalation
  28. Formal Communication
  29. Lead to Manager Escalation
  30. Empathetic phrase
  31. 19. Answering every question
  32. Analytical Communication
  33. Multiple agents handling one ticket
  34. Lead escalation
  35. Answered every question
  36. 10. Lead to Manager Escalation
  37. 2. Indirect Communication
  38. 12. A very long ticket
  39. Typo / Spelling
  40. 13. Self-example
  41. 4. Informal Communication
  42. Direct Communication
  43. 20. Addressing wrong person
  44. Self-example