AnalyticalCommunication6. EmotionalcommunicationFormatting/StructuredVerificationissuesAnsweredeveryquestionAddressingwrongperson19.AnsweringeveryquestionNogreetingTypo /SpellingLead toManagerEscalationSelf-exampleEmpatheticphraseDirectCommunication11.Verificationissues10. LeadtoManagerEscalationMultipleagentshandlingone ticket2. IndirectCommunication9. LeadEscalation20.Addressingwrongperson3. FormalCommunicationInaccurateinformation7. AssertiveCommunicationIndirectCommunication13. Self-example8.EmpatheticPhrase14. Multipleagentshandling oneticketEmotionalcommunication17.Timelinefor issueresolutionA verylongticket18. Askingaclarifyingquestion1. DirectCommunication15. Typo /Spelling issue12. Avery longticket5. AnalyticalCommunication16.Data/StatisticprovidedLeadescalationInformalCommunicationConfusionon theask21.InaccurateinformationprovidedNoclosingFormalCommunicationAssertiveCommunicationCoachingneededticket4. InformalCommunicationAnalyticalCommunication6. EmotionalcommunicationFormatting/StructuredVerificationissuesAnsweredeveryquestionAddressingwrongperson19.AnsweringeveryquestionNogreetingTypo /SpellingLead toManagerEscalationSelf-exampleEmpatheticphraseDirectCommunication11.Verificationissues10. LeadtoManagerEscalationMultipleagentshandlingone ticket2. IndirectCommunication9. LeadEscalation20.Addressingwrongperson3. FormalCommunicationInaccurateinformation7. AssertiveCommunicationIndirectCommunication13. Self-example8.EmpatheticPhrase14. Multipleagentshandling oneticketEmotionalcommunication17.Timelinefor issueresolutionA verylongticket18. Askingaclarifyingquestion1. DirectCommunication15. Typo /Spelling issue12. Avery longticket5. AnalyticalCommunication16.Data/StatisticprovidedLeadescalationInformalCommunicationConfusionon theask21.InaccurateinformationprovidedNoclosingFormalCommunicationAssertiveCommunicationCoachingneededticket4. InformalCommunication

Toolbox Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Analytical Communication
  2. 6. Emotional communication
  3. Formatting/Structured
  4. Verification issues
  5. Answered every question
  6. Addressing wrong person
  7. 19. Answering every question
  8. No greeting
  9. Typo / Spelling
  10. Lead to Manager Escalation
  11. Self-example
  12. Empathetic phrase
  13. Direct Communication
  14. 11. Verification issues
  15. 10. Lead to Manager Escalation
  16. Multiple agents handling one ticket
  17. 2. Indirect Communication
  18. 9. Lead Escalation
  19. 20. Addressing wrong person
  20. 3. Formal Communication
  21. Inaccurate information
  22. 7. Assertive Communication
  23. Indirect Communication
  24. 13. Self-example
  25. 8. Empathetic Phrase
  26. 14. Multiple agents handling one ticket
  27. Emotional communication
  28. 17. Timeline for issue resolution
  29. A very long ticket
  30. 18. Asking a clarifying question
  31. 1. Direct Communication
  32. 15. Typo / Spelling issue
  33. 12. A very long ticket
  34. 5. Analytical Communication
  35. 16. Data/Statistic provided
  36. Lead escalation
  37. Informal Communication
  38. Confusion on the ask
  39. 21. Inaccurate information provided
  40. No closing
  41. Formal Communication
  42. Assertive Communication
  43. Coaching needed ticket
  44. 4. Informal Communication