InaccurateinformationCoachingneededticket4. InformalCommunicationInformalCommunicationNoclosing7. AssertiveCommunicationAnalyticalCommunication15. Typo /Spelling issueConfusionon theaskLeadescalation19.Answeringeveryquestion5. AnalyticalCommunicationLead toManagerEscalationA verylongticket20.Addressingwrongperson3. FormalCommunication6. EmotionalcommunicationEmpatheticphrase10. LeadtoManagerEscalationMultipleagentshandlingone ticketAddressingwrongperson1. DirectCommunication14. Multipleagentshandling oneticketFormatting/Structured11.VerificationissuesAnsweredeveryquestionDirectCommunicationAssertiveCommunication21.Inaccurateinformationprovided9. LeadEscalationTypo /Spelling16.Data/StatisticprovidedIndirectCommunicationVerificationissuesEmotionalcommunication8.EmpatheticPhrase17.Timelinefor issueresolution2. IndirectCommunicationFormalCommunicationSelf-example18. AskingaclarifyingquestionNogreeting12. Avery longticket13. Self-exampleInaccurateinformationCoachingneededticket4. InformalCommunicationInformalCommunicationNoclosing7. AssertiveCommunicationAnalyticalCommunication15. Typo /Spelling issueConfusionon theaskLeadescalation19.Answeringeveryquestion5. AnalyticalCommunicationLead toManagerEscalationA verylongticket20.Addressingwrongperson3. FormalCommunication6. EmotionalcommunicationEmpatheticphrase10. LeadtoManagerEscalationMultipleagentshandlingone ticketAddressingwrongperson1. DirectCommunication14. Multipleagentshandling oneticketFormatting/Structured11.VerificationissuesAnsweredeveryquestionDirectCommunicationAssertiveCommunication21.Inaccurateinformationprovided9. LeadEscalationTypo /Spelling16.Data/StatisticprovidedIndirectCommunicationVerificationissuesEmotionalcommunication8.EmpatheticPhrase17.Timelinefor issueresolution2. IndirectCommunicationFormalCommunicationSelf-example18. AskingaclarifyingquestionNogreeting12. Avery longticket13. Self-example

Toolbox Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Inaccurate information
  2. Coaching needed ticket
  3. 4. Informal Communication
  4. Informal Communication
  5. No closing
  6. 7. Assertive Communication
  7. Analytical Communication
  8. 15. Typo / Spelling issue
  9. Confusion on the ask
  10. Lead escalation
  11. 19. Answering every question
  12. 5. Analytical Communication
  13. Lead to Manager Escalation
  14. A very long ticket
  15. 20. Addressing wrong person
  16. 3. Formal Communication
  17. 6. Emotional communication
  18. Empathetic phrase
  19. 10. Lead to Manager Escalation
  20. Multiple agents handling one ticket
  21. Addressing wrong person
  22. 1. Direct Communication
  23. 14. Multiple agents handling one ticket
  24. Formatting/Structured
  25. 11. Verification issues
  26. Answered every question
  27. Direct Communication
  28. Assertive Communication
  29. 21. Inaccurate information provided
  30. 9. Lead Escalation
  31. Typo / Spelling
  32. 16. Data/Statistic provided
  33. Indirect Communication
  34. Verification issues
  35. Emotional communication
  36. 8. Empathetic Phrase
  37. 17. Timeline for issue resolution
  38. 2. Indirect Communication
  39. Formal Communication
  40. Self-example
  41. 18. Asking a clarifying question
  42. No greeting
  43. 12. A very long ticket
  44. 13. Self-example