13. Self-exampleAnsweredeveryquestionFormalCommunication20.AddressingwrongpersonIndirectCommunicationA verylongticket19.Answeringeveryquestion21.Inaccurateinformationprovided18. AskingaclarifyingquestionCoachingneededticketInformalCommunicationAssertiveCommunicationLeadescalationEmpatheticphraseAddressingwrongpersonDirectCommunication14. Multipleagentshandling oneticketAnalyticalCommunicationVerificationissues2. IndirectCommunicationConfusionon theask6. Emotionalcommunication9. LeadEscalationEmotionalcommunicationNogreeting3. FormalCommunication10. LeadtoManagerEscalationTypo /Spelling7. AssertiveCommunicationLead toManagerEscalation15. Typo /Spelling issue4. InformalCommunication16.Data/StatisticprovidedMultipleagentshandlingone ticket5. AnalyticalCommunication11.Verificationissues1. DirectCommunicationSelf-exampleNoclosing17.Timelinefor issueresolutionInaccurateinformation12. Avery longticketFormatting/Structured8.EmpatheticPhrase13. Self-exampleAnsweredeveryquestionFormalCommunication20.AddressingwrongpersonIndirectCommunicationA verylongticket19.Answeringeveryquestion21.Inaccurateinformationprovided18. AskingaclarifyingquestionCoachingneededticketInformalCommunicationAssertiveCommunicationLeadescalationEmpatheticphraseAddressingwrongpersonDirectCommunication14. Multipleagentshandling oneticketAnalyticalCommunicationVerificationissues2. IndirectCommunicationConfusionon theask6. Emotionalcommunication9. LeadEscalationEmotionalcommunicationNogreeting3. FormalCommunication10. LeadtoManagerEscalationTypo /Spelling7. AssertiveCommunicationLead toManagerEscalation15. Typo /Spelling issue4. InformalCommunication16.Data/StatisticprovidedMultipleagentshandlingone ticket5. AnalyticalCommunication11.Verificationissues1. DirectCommunicationSelf-exampleNoclosing17.Timelinefor issueresolutionInaccurateinformation12. Avery longticketFormatting/Structured8.EmpatheticPhrase

Toolbox Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 13. Self-example
  2. Answered every question
  3. Formal Communication
  4. 20. Addressing wrong person
  5. Indirect Communication
  6. A very long ticket
  7. 19. Answering every question
  8. 21. Inaccurate information provided
  9. 18. Asking a clarifying question
  10. Coaching needed ticket
  11. Informal Communication
  12. Assertive Communication
  13. Lead escalation
  14. Empathetic phrase
  15. Addressing wrong person
  16. Direct Communication
  17. 14. Multiple agents handling one ticket
  18. Analytical Communication
  19. Verification issues
  20. 2. Indirect Communication
  21. Confusion on the ask
  22. 6. Emotional communication
  23. 9. Lead Escalation
  24. Emotional communication
  25. No greeting
  26. 3. Formal Communication
  27. 10. Lead to Manager Escalation
  28. Typo / Spelling
  29. 7. Assertive Communication
  30. Lead to Manager Escalation
  31. 15. Typo / Spelling issue
  32. 4. Informal Communication
  33. 16. Data/Statistic provided
  34. Multiple agents handling one ticket
  35. 5. Analytical Communication
  36. 11. Verification issues
  37. 1. Direct Communication
  38. Self-example
  39. No closing
  40. 17. Timeline for issue resolution
  41. Inaccurate information
  42. 12. A very long ticket
  43. Formatting/Structured
  44. 8. Empathetic Phrase