18. Askingaclarifyingquestion20.Addressingwrongperson12. Avery longticketVerificationissuesIndirectCommunicationInaccurateinformation14. Multipleagentshandling oneticketFormalCommunicationSelf-exampleDirectCommunication1. DirectCommunicationEmpatheticphrase9. LeadEscalation4. InformalCommunicationA verylongticketFormatting/StructuredTypo /Spelling11.Verificationissues10. LeadtoManagerEscalationConfusionon theask19.AnsweringeveryquestionAssertiveCommunicationCoachingneededticket8.EmpatheticPhrase13. Self-exampleMultipleagentshandlingone ticket7. AssertiveCommunication5. AnalyticalCommunicationNogreeting21.InaccurateinformationprovidedInformalCommunicationLead toManagerEscalationAddressingwrongperson15. Typo /Spelling issue16.Data/Statisticprovided6. Emotionalcommunication3. FormalCommunicationLeadescalation17.Timelinefor issueresolutionEmotionalcommunicationAnsweredeveryquestionNoclosing2. IndirectCommunicationAnalyticalCommunication18. Askingaclarifyingquestion20.Addressingwrongperson12. Avery longticketVerificationissuesIndirectCommunicationInaccurateinformation14. Multipleagentshandling oneticketFormalCommunicationSelf-exampleDirectCommunication1. DirectCommunicationEmpatheticphrase9. LeadEscalation4. InformalCommunicationA verylongticketFormatting/StructuredTypo /Spelling11.Verificationissues10. LeadtoManagerEscalationConfusionon theask19.AnsweringeveryquestionAssertiveCommunicationCoachingneededticket8.EmpatheticPhrase13. Self-exampleMultipleagentshandlingone ticket7. AssertiveCommunication5. AnalyticalCommunicationNogreeting21.InaccurateinformationprovidedInformalCommunicationLead toManagerEscalationAddressingwrongperson15. Typo /Spelling issue16.Data/Statisticprovided6. Emotionalcommunication3. FormalCommunicationLeadescalation17.Timelinefor issueresolutionEmotionalcommunicationAnsweredeveryquestionNoclosing2. IndirectCommunicationAnalyticalCommunication

Toolbox Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 18. Asking a clarifying question
  2. 20. Addressing wrong person
  3. 12. A very long ticket
  4. Verification issues
  5. Indirect Communication
  6. Inaccurate information
  7. 14. Multiple agents handling one ticket
  8. Formal Communication
  9. Self-example
  10. Direct Communication
  11. 1. Direct Communication
  12. Empathetic phrase
  13. 9. Lead Escalation
  14. 4. Informal Communication
  15. A very long ticket
  16. Formatting/Structured
  17. Typo / Spelling
  18. 11. Verification issues
  19. 10. Lead to Manager Escalation
  20. Confusion on the ask
  21. 19. Answering every question
  22. Assertive Communication
  23. Coaching needed ticket
  24. 8. Empathetic Phrase
  25. 13. Self-example
  26. Multiple agents handling one ticket
  27. 7. Assertive Communication
  28. 5. Analytical Communication
  29. No greeting
  30. 21. Inaccurate information provided
  31. Informal Communication
  32. Lead to Manager Escalation
  33. Addressing wrong person
  34. 15. Typo / Spelling issue
  35. 16. Data/Statistic provided
  36. 6. Emotional communication
  37. 3. Formal Communication
  38. Lead escalation
  39. 17. Timeline for issue resolution
  40. Emotional communication
  41. Answered every question
  42. No closing
  43. 2. Indirect Communication
  44. Analytical Communication