14. Multipleagentshandling oneticketFormatting/Structured11.Verificationissues6. EmotionalcommunicationEmotionalcommunication15. Typo /Spelling issueFormalCommunication21.InaccurateinformationprovidedInformalCommunication8.EmpatheticPhraseAssertiveCommunicationDirectCommunicationEmpatheticphrase12. Avery longticketMultipleagentshandlingone ticket19.AnsweringeveryquestionA verylongticketInaccurateinformationNoclosingLeadescalationTypo /Spelling5. AnalyticalCommunication7. AssertiveCommunication9. LeadEscalation16.Data/Statisticprovided20.AddressingwrongpersonLead toManagerEscalationAnalyticalCommunication2. IndirectCommunicationVerificationissuesAddressingwrongpersonNogreetingIndirectCommunicationSelf-exampleCoachingneededticketConfusionon theask10. LeadtoManagerEscalation13. Self-example3. FormalCommunicationAnsweredeveryquestion18. Askingaclarifyingquestion17.Timelinefor issueresolution1. DirectCommunication4. InformalCommunication14. Multipleagentshandling oneticketFormatting/Structured11.Verificationissues6. EmotionalcommunicationEmotionalcommunication15. Typo /Spelling issueFormalCommunication21.InaccurateinformationprovidedInformalCommunication8.EmpatheticPhraseAssertiveCommunicationDirectCommunicationEmpatheticphrase12. Avery longticketMultipleagentshandlingone ticket19.AnsweringeveryquestionA verylongticketInaccurateinformationNoclosingLeadescalationTypo /Spelling5. AnalyticalCommunication7. AssertiveCommunication9. LeadEscalation16.Data/Statisticprovided20.AddressingwrongpersonLead toManagerEscalationAnalyticalCommunication2. IndirectCommunicationVerificationissuesAddressingwrongpersonNogreetingIndirectCommunicationSelf-exampleCoachingneededticketConfusionon theask10. LeadtoManagerEscalation13. Self-example3. FormalCommunicationAnsweredeveryquestion18. Askingaclarifyingquestion17.Timelinefor issueresolution1. DirectCommunication4. InformalCommunication

Toolbox Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 14. Multiple agents handling one ticket
  2. Formatting/Structured
  3. 11. Verification issues
  4. 6. Emotional communication
  5. Emotional communication
  6. 15. Typo / Spelling issue
  7. Formal Communication
  8. 21. Inaccurate information provided
  9. Informal Communication
  10. 8. Empathetic Phrase
  11. Assertive Communication
  12. Direct Communication
  13. Empathetic phrase
  14. 12. A very long ticket
  15. Multiple agents handling one ticket
  16. 19. Answering every question
  17. A very long ticket
  18. Inaccurate information
  19. No closing
  20. Lead escalation
  21. Typo / Spelling
  22. 5. Analytical Communication
  23. 7. Assertive Communication
  24. 9. Lead Escalation
  25. 16. Data/Statistic provided
  26. 20. Addressing wrong person
  27. Lead to Manager Escalation
  28. Analytical Communication
  29. 2. Indirect Communication
  30. Verification issues
  31. Addressing wrong person
  32. No greeting
  33. Indirect Communication
  34. Self-example
  35. Coaching needed ticket
  36. Confusion on the ask
  37. 10. Lead to Manager Escalation
  38. 13. Self-example
  39. 3. Formal Communication
  40. Answered every question
  41. 18. Asking a clarifying question
  42. 17. Timeline for issue resolution
  43. 1. Direct Communication
  44. 4. Informal Communication