5. AnalyticalCommunicationIndirectCommunication10. LeadtoManagerEscalationEmpatheticphrase13. Self-example2. IndirectCommunicationNogreetingAssertiveCommunicationDirectCommunicationAnalyticalCommunication14. Multipleagentshandling oneticketFormalCommunication1. DirectCommunication12. Avery longticket17.Timelinefor issueresolutionCoachingneededticket21.InaccurateinformationprovidedTypo /SpellingSelf-example3. FormalCommunicationEmotionalcommunication20.AddressingwrongpersonVerificationissues7. AssertiveCommunicationInformalCommunication18. AskingaclarifyingquestionAddressingwrongperson16.Data/Statisticprovided4. InformalCommunicationInaccurateinformation6. Emotionalcommunication19.AnsweringeveryquestionLeadescalationFormatting/Structured11.VerificationissuesA verylongticketAnsweredeveryquestionConfusionon theaskMultipleagentshandlingone ticketLead toManagerEscalation9. LeadEscalationNoclosing8.EmpatheticPhrase15. Typo /Spelling issue5. AnalyticalCommunicationIndirectCommunication10. LeadtoManagerEscalationEmpatheticphrase13. Self-example2. IndirectCommunicationNogreetingAssertiveCommunicationDirectCommunicationAnalyticalCommunication14. Multipleagentshandling oneticketFormalCommunication1. DirectCommunication12. Avery longticket17.Timelinefor issueresolutionCoachingneededticket21.InaccurateinformationprovidedTypo /SpellingSelf-example3. FormalCommunicationEmotionalcommunication20.AddressingwrongpersonVerificationissues7. AssertiveCommunicationInformalCommunication18. AskingaclarifyingquestionAddressingwrongperson16.Data/Statisticprovided4. InformalCommunicationInaccurateinformation6. Emotionalcommunication19.AnsweringeveryquestionLeadescalationFormatting/Structured11.VerificationissuesA verylongticketAnsweredeveryquestionConfusionon theaskMultipleagentshandlingone ticketLead toManagerEscalation9. LeadEscalationNoclosing8.EmpatheticPhrase15. Typo /Spelling issue

Toolbox Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 5. Analytical Communication
  2. Indirect Communication
  3. 10. Lead to Manager Escalation
  4. Empathetic phrase
  5. 13. Self-example
  6. 2. Indirect Communication
  7. No greeting
  8. Assertive Communication
  9. Direct Communication
  10. Analytical Communication
  11. 14. Multiple agents handling one ticket
  12. Formal Communication
  13. 1. Direct Communication
  14. 12. A very long ticket
  15. 17. Timeline for issue resolution
  16. Coaching needed ticket
  17. 21. Inaccurate information provided
  18. Typo / Spelling
  19. Self-example
  20. 3. Formal Communication
  21. Emotional communication
  22. 20. Addressing wrong person
  23. Verification issues
  24. 7. Assertive Communication
  25. Informal Communication
  26. 18. Asking a clarifying question
  27. Addressing wrong person
  28. 16. Data/Statistic provided
  29. 4. Informal Communication
  30. Inaccurate information
  31. 6. Emotional communication
  32. 19. Answering every question
  33. Lead escalation
  34. Formatting/Structured
  35. 11. Verification issues
  36. A very long ticket
  37. Answered every question
  38. Confusion on the ask
  39. Multiple agents handling one ticket
  40. Lead to Manager Escalation
  41. 9. Lead Escalation
  42. No closing
  43. 8. Empathetic Phrase
  44. 15. Typo / Spelling issue