AddressingwrongpersonEmpatheticphraseNogreetingCoachingneededticketMultipleagentshandlingone ticket2. IndirectCommunication15. Typo /Spelling issue10. LeadtoManagerEscalation12. Avery longticketConfusionon theask16.Data/StatisticprovidedIndirectCommunication20.AddressingwrongpersonAnsweredeveryquestionTypo /Spelling17.Timelinefor issueresolution6. Emotionalcommunication13. Self-exampleInformalCommunicationFormatting/Structured5. AnalyticalCommunication14. Multipleagentshandling oneticket9. LeadEscalation1. DirectCommunicationSelf-example11.VerificationissuesDirectCommunication3. FormalCommunication4. InformalCommunicationEmotionalcommunication19.AnsweringeveryquestionFormalCommunication7. AssertiveCommunicationLeadescalationVerificationissuesInaccurateinformation21.Inaccurateinformationprovided18. AskingaclarifyingquestionLead toManagerEscalation8.EmpatheticPhraseAssertiveCommunicationNoclosingAnalyticalCommunicationA verylongticketAddressingwrongpersonEmpatheticphraseNogreetingCoachingneededticketMultipleagentshandlingone ticket2. IndirectCommunication15. Typo /Spelling issue10. LeadtoManagerEscalation12. Avery longticketConfusionon theask16.Data/StatisticprovidedIndirectCommunication20.AddressingwrongpersonAnsweredeveryquestionTypo /Spelling17.Timelinefor issueresolution6. Emotionalcommunication13. Self-exampleInformalCommunicationFormatting/Structured5. AnalyticalCommunication14. Multipleagentshandling oneticket9. LeadEscalation1. DirectCommunicationSelf-example11.VerificationissuesDirectCommunication3. FormalCommunication4. InformalCommunicationEmotionalcommunication19.AnsweringeveryquestionFormalCommunication7. AssertiveCommunicationLeadescalationVerificationissuesInaccurateinformation21.Inaccurateinformationprovided18. AskingaclarifyingquestionLead toManagerEscalation8.EmpatheticPhraseAssertiveCommunicationNoclosingAnalyticalCommunicationA verylongticket

Toolbox Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Addressing wrong person
  2. Empathetic phrase
  3. No greeting
  4. Coaching needed ticket
  5. Multiple agents handling one ticket
  6. 2. Indirect Communication
  7. 15. Typo / Spelling issue
  8. 10. Lead to Manager Escalation
  9. 12. A very long ticket
  10. Confusion on the ask
  11. 16. Data/Statistic provided
  12. Indirect Communication
  13. 20. Addressing wrong person
  14. Answered every question
  15. Typo / Spelling
  16. 17. Timeline for issue resolution
  17. 6. Emotional communication
  18. 13. Self-example
  19. Informal Communication
  20. Formatting/Structured
  21. 5. Analytical Communication
  22. 14. Multiple agents handling one ticket
  23. 9. Lead Escalation
  24. 1. Direct Communication
  25. Self-example
  26. 11. Verification issues
  27. Direct Communication
  28. 3. Formal Communication
  29. 4. Informal Communication
  30. Emotional communication
  31. 19. Answering every question
  32. Formal Communication
  33. 7. Assertive Communication
  34. Lead escalation
  35. Verification issues
  36. Inaccurate information
  37. 21. Inaccurate information provided
  38. 18. Asking a clarifying question
  39. Lead to Manager Escalation
  40. 8. Empathetic Phrase
  41. Assertive Communication
  42. No closing
  43. Analytical Communication
  44. A very long ticket