Empathetic phrase 13. Self- example 20. Addressing wrong person Inaccurate information Typo / Spelling 17. Timeline for issue resolution 19. Answering every question 10. Lead to Manager Escalation 4. Informal Communication 3. Formal Communication 1. Direct Communication 11. Verification issues 5. Analytical Communication 18. Asking a clarifying question 6. Emotional communication Informal Communication Analytical Communication No greeting 21. Inaccurate information provided Formal Communication 7. Assertive Communication Direct Communication No closing 14. Multiple agents handling one ticket Coaching needed ticket Multiple agents handling one ticket A very long ticket Confusion on the ask Lead to Manager Escalation Verification issues Emotional communication Lead escalation 16. Data/Statistic provided 8. Empathetic Phrase 12. A very long ticket Addressing wrong person 9. Lead Escalation Formatting/Structured 2. Indirect Communication 15. Typo / Spelling issue Self- example Answered every question Indirect Communication Assertive Communication Empathetic phrase 13. Self- example 20. Addressing wrong person Inaccurate information Typo / Spelling 17. Timeline for issue resolution 19. Answering every question 10. Lead to Manager Escalation 4. Informal Communication 3. Formal Communication 1. Direct Communication 11. Verification issues 5. Analytical Communication 18. Asking a clarifying question 6. Emotional communication Informal Communication Analytical Communication No greeting 21. Inaccurate information provided Formal Communication 7. Assertive Communication Direct Communication No closing 14. Multiple agents handling one ticket Coaching needed ticket Multiple agents handling one ticket A very long ticket Confusion on the ask Lead to Manager Escalation Verification issues Emotional communication Lead escalation 16. Data/Statistic provided 8. Empathetic Phrase 12. A very long ticket Addressing wrong person 9. Lead Escalation Formatting/Structured 2. Indirect Communication 15. Typo / Spelling issue Self- example Answered every question Indirect Communication Assertive Communication
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Empathetic phrase
13. Self-example
20. Addressing wrong person
Inaccurate information
Typo / Spelling
17. Timeline for issue resolution
19. Answering every question
10. Lead to Manager Escalation
4. Informal Communication
3. Formal Communication
1. Direct Communication
11. Verification issues
5. Analytical Communication
18. Asking a clarifying question
6. Emotional communication
Informal Communication
Analytical Communication
No greeting
21. Inaccurate information provided
Formal Communication
7. Assertive Communication
Direct Communication
No closing
14. Multiple agents handling one ticket
Coaching needed ticket
Multiple agents handling one ticket
A very long ticket
Confusion on the ask
Lead to Manager Escalation
Verification issues
Emotional communication
Lead escalation
16. Data/Statistic provided
8. Empathetic Phrase
12. A very long ticket
Addressing wrong person
9. Lead Escalation
Formatting/Structured
2. Indirect Communication
15. Typo / Spelling issue
Self-example
Answered every question
Indirect Communication
Assertive Communication