This bingo card has a free space and 44 words: Lead escalation, Lead to Manager Escalation, Coaching needed ticket, Typo / Spelling, Confusion on the ask, Verification issues, Self-example, Empathetic phrase, No greeting, No closing, Formatting/Structured, Inaccurate information, Answered every question, Addressing wrong person, A very long ticket, Multiple agents handling one ticket, Direct Communication, Indirect Communication, Formal Communication, Informal Communication, Analytical Communication, Emotional communication, Assertive Communication, 1. Direct Communication, 2. Indirect Communication, 3. Formal Communication, 4. Informal Communication, 5. Analytical Communication, 6. Emotional communication, 7. Assertive Communication, 8. Empathetic Phrase, 9. Lead Escalation, 10. Lead to Manager Escalation, 11. Verification issues, 12. A very long ticket, 13. Self-example, 14. Multiple agents handling one ticket, 15. Typo / Spelling issue, 16. Data/Statistic provided, 17. Timeline for issue resolution, 18. Asking a clarifying question, 19. Answering every question, 20. Addressing wrong person and 21. Inaccurate information provided.
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