1 exampleof how topreventburnoutEmpatheticPhraseAsking aclarifyingquestionIndirectCommunicationInaccurateinformationprovidedDirectCommunicationAnalyticalCommunicationAssertiveCommunicationTypo /Spelling issuePhone afriendexampleVerificationissuesA verylongticketInformalCommunicationAddressingwrongpersonFormalCommunicationMultipleagentshandlingone ticketLeadEscalationData/StatisticprovidedLead toManagerEscalationSelf-exampleEmotionalcommunicationFormatting/StructureissuesTimelinefor issueresolutionAnsweringeveryquestion1 exampleof how topreventburnoutEmpatheticPhraseAsking aclarifyingquestionIndirectCommunicationInaccurateinformationprovidedDirectCommunicationAnalyticalCommunicationAssertiveCommunicationTypo /Spelling issuePhone afriendexampleVerificationissuesA verylongticketInformalCommunicationAddressingwrongpersonFormalCommunicationMultipleagentshandlingone ticketLeadEscalationData/StatisticprovidedLead toManagerEscalationSelf-exampleEmotionalcommunicationFormatting/StructureissuesTimelinefor issueresolutionAnsweringeveryquestion

Toolbox Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 1 example of how to prevent burnout
  2. Empathetic Phrase
  3. Asking a clarifying question
  4. Indirect Communication
  5. Inaccurate information provided
  6. Direct Communication
  7. Analytical Communication
  8. Assertive Communication
  9. Typo / Spelling issue
  10. Phone a friend example
  11. Verification issues
  12. A very long ticket
  13. Informal Communication
  14. Addressing wrong person
  15. Formal Communication
  16. Multiple agents handling one ticket
  17. Lead Escalation
  18. Data/Statistic provided
  19. Lead to Manager Escalation
  20. Self-example
  21. Emotional communication
  22. Formatting/Structure issues
  23. Timeline for issue resolution
  24. Answering every question