A verylongticketAnalyticalCommunicationPhone afriendexampleMultipleagentshandlingone ticketFormalCommunicationAddressingwrongpersonDirectCommunicationVerificationissues1 exampleof how topreventburnoutEmpatheticPhraseInaccurateinformationprovidedFormatting/StructureissuesIndirectCommunicationLeadEscalationEmotionalcommunicationTypo /Spelling issueAssertiveCommunicationTimelinefor issueresolutionData/StatisticprovidedAsking aclarifyingquestionSelf-exampleAnsweringeveryquestionLead toManagerEscalationInformalCommunicationA verylongticketAnalyticalCommunicationPhone afriendexampleMultipleagentshandlingone ticketFormalCommunicationAddressingwrongpersonDirectCommunicationVerificationissues1 exampleof how topreventburnoutEmpatheticPhraseInaccurateinformationprovidedFormatting/StructureissuesIndirectCommunicationLeadEscalationEmotionalcommunicationTypo /Spelling issueAssertiveCommunicationTimelinefor issueresolutionData/StatisticprovidedAsking aclarifyingquestionSelf-exampleAnsweringeveryquestionLead toManagerEscalationInformalCommunication

Toolbox Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A very long ticket
  2. Analytical Communication
  3. Phone a friend example
  4. Multiple agents handling one ticket
  5. Formal Communication
  6. Addressing wrong person
  7. Direct Communication
  8. Verification issues
  9. 1 example of how to prevent burnout
  10. Empathetic Phrase
  11. Inaccurate information provided
  12. Formatting/Structure issues
  13. Indirect Communication
  14. Lead Escalation
  15. Emotional communication
  16. Typo / Spelling issue
  17. Assertive Communication
  18. Timeline for issue resolution
  19. Data/Statistic provided
  20. Asking a clarifying question
  21. Self-example
  22. Answering every question
  23. Lead to Manager Escalation
  24. Informal Communication