Toolbox Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Data/Statistic provided
2. Emotional communication
3. Informal Communication
4. A very long ticket
5. Self-example
6. Timeline for issue resolution
7. Phone a friend example
8. Lead to Manager Escalation
9. Analytical Communication
10. Formatting/Structure issues
11. Assertive Communication
12. Addressing wrong person
13. Inaccurate information provided
14. Formal Communication
15. Empathetic Phrase
16. Indirect Communication
17. Typo / Spelling issue
18. 1 example of how to prevent burnout
19. Asking a clarifying question
20. Answering every question
21. Lead Escalation
22. Multiple agents handling one ticket
23. Verification issues
24. Direct Communication