Toolbox Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Multiple agents handling one ticket
2. Assertive Communication
3. Empathetic Phrase
4. Timeline for issue resolution
5. Phone a friend example
6. Direct Communication
7. Informal Communication
8. Addressing wrong person
9. Analytical Communication
10. Formatting/Structure issues
11. Verification issues
12. Indirect Communication
13. Emotional communication
14. Typo / Spelling issue
15. Answering every question
16. Data/Statistic provided
17. A very long ticket
18. Asking a clarifying question
19. Inaccurate information provided
20. 1 example of how to prevent burnout
21. Lead to Manager Escalation
22. Formal Communication
23. Self-example
24. Lead Escalation