AssertiveCommunicationTimelinefor issueresolutionFormatting/StructureissuesVerificationissuesAddressingwrongperson1 exampleof how topreventburnoutDirectCommunicationAsking aclarifyingquestionA verylongticketIndirectCommunicationData/StatisticprovidedInformalCommunicationFormalCommunicationAnalyticalCommunicationTypo /Spelling issueEmpatheticPhraseInaccurateinformationprovidedLeadEscalationAnsweringeveryquestionPhone afriendexampleEmotionalcommunicationLead toManagerEscalationSelf-exampleMultipleagentshandlingone ticketAssertiveCommunicationTimelinefor issueresolutionFormatting/StructureissuesVerificationissuesAddressingwrongperson1 exampleof how topreventburnoutDirectCommunicationAsking aclarifyingquestionA verylongticketIndirectCommunicationData/StatisticprovidedInformalCommunicationFormalCommunicationAnalyticalCommunicationTypo /Spelling issueEmpatheticPhraseInaccurateinformationprovidedLeadEscalationAnsweringeveryquestionPhone afriendexampleEmotionalcommunicationLead toManagerEscalationSelf-exampleMultipleagentshandlingone ticket

Toolbox Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assertive Communication
  2. Timeline for issue resolution
  3. Formatting/Structure issues
  4. Verification issues
  5. Addressing wrong person
  6. 1 example of how to prevent burnout
  7. Direct Communication
  8. Asking a clarifying question
  9. A very long ticket
  10. Indirect Communication
  11. Data/Statistic provided
  12. Informal Communication
  13. Formal Communication
  14. Analytical Communication
  15. Typo / Spelling issue
  16. Empathetic Phrase
  17. Inaccurate information provided
  18. Lead Escalation
  19. Answering every question
  20. Phone a friend example
  21. Emotional communication
  22. Lead to Manager Escalation
  23. Self-example
  24. Multiple agents handling one ticket