A very long ticket Indirect Communication Lead to Manager Escalation Analytical Communication Informal Communication Answering every question Typo / Spelling issue Addressing wrong person Asking a clarifying question Formatting/Structure issues Direct Communication Inaccurate information provided Data/Statistic provided Assertive Communication Multiple agents handling one ticket Self- example Emotional communication 1 example of how to prevent burnout Formal Communication Empathetic Phrase Lead Escalation Phone a friend example Verification issues Timeline for issue resolution A very long ticket Indirect Communication Lead to Manager Escalation Analytical Communication Informal Communication Answering every question Typo / Spelling issue Addressing wrong person Asking a clarifying question Formatting/Structure issues Direct Communication Inaccurate information provided Data/Statistic provided Assertive Communication Multiple agents handling one ticket Self- example Emotional communication 1 example of how to prevent burnout Formal Communication Empathetic Phrase Lead Escalation Phone a friend example Verification issues Timeline for issue resolution
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
A very long ticket
Indirect Communication
Lead to Manager Escalation
Analytical Communication
Informal Communication
Answering every question
Typo / Spelling issue
Addressing wrong person
Asking a clarifying question
Formatting/Structure issues
Direct Communication
Inaccurate information provided
Data/Statistic provided
Assertive Communication
Multiple agents handling one ticket
Self-example
Emotional communication
1 example of how to prevent burnout
Formal Communication
Empathetic Phrase
Lead Escalation
Phone a friend example
Verification issues
Timeline for issue resolution