Self-exampleLead toManagerEscalationAnalyticalCommunication1 exampleof how topreventburnoutDirectCommunicationInformalCommunicationFormalCommunicationLeadEscalationAssertiveCommunicationAddressingwrongpersonEmpatheticPhraseMultipleagentshandlingone ticketIndirectCommunicationAnsweringeveryquestionEmotionalcommunicationFormatting/StructureissuesTypo /Spelling issuePhone afriendexampleA verylongticketInaccurateinformationprovidedAsking aclarifyingquestionTimelinefor issueresolutionVerificationissuesData/StatisticprovidedSelf-exampleLead toManagerEscalationAnalyticalCommunication1 exampleof how topreventburnoutDirectCommunicationInformalCommunicationFormalCommunicationLeadEscalationAssertiveCommunicationAddressingwrongpersonEmpatheticPhraseMultipleagentshandlingone ticketIndirectCommunicationAnsweringeveryquestionEmotionalcommunicationFormatting/StructureissuesTypo /Spelling issuePhone afriendexampleA verylongticketInaccurateinformationprovidedAsking aclarifyingquestionTimelinefor issueresolutionVerificationissuesData/Statisticprovided

Toolbox Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Self-example
  2. Lead to Manager Escalation
  3. Analytical Communication
  4. 1 example of how to prevent burnout
  5. Direct Communication
  6. Informal Communication
  7. Formal Communication
  8. Lead Escalation
  9. Assertive Communication
  10. Addressing wrong person
  11. Empathetic Phrase
  12. Multiple agents handling one ticket
  13. Indirect Communication
  14. Answering every question
  15. Emotional communication
  16. Formatting/Structure issues
  17. Typo / Spelling issue
  18. Phone a friend example
  19. A very long ticket
  20. Inaccurate information provided
  21. Asking a clarifying question
  22. Timeline for issue resolution
  23. Verification issues
  24. Data/Statistic provided