AssertiveCommunicationSelf-exampleLead toManagerEscalationData/StatisticprovidedInformalCommunication1 exampleof how topreventburnoutLeadEscalationInaccurateinformationprovidedEmpatheticPhraseFormatting/StructureissuesEmotionalcommunicationTypo /Spelling issueVerificationissuesAnalyticalCommunicationAsking aclarifyingquestionFormalCommunicationA verylongticketPhone afriendexampleIndirectCommunicationAddressingwrongpersonAnsweringeveryquestionTimelinefor issueresolutionDirectCommunicationMultipleagentshandlingone ticketAssertiveCommunicationSelf-exampleLead toManagerEscalationData/StatisticprovidedInformalCommunication1 exampleof how topreventburnoutLeadEscalationInaccurateinformationprovidedEmpatheticPhraseFormatting/StructureissuesEmotionalcommunicationTypo /Spelling issueVerificationissuesAnalyticalCommunicationAsking aclarifyingquestionFormalCommunicationA verylongticketPhone afriendexampleIndirectCommunicationAddressingwrongpersonAnsweringeveryquestionTimelinefor issueresolutionDirectCommunicationMultipleagentshandlingone ticket

Toolbox Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assertive Communication
  2. Self-example
  3. Lead to Manager Escalation
  4. Data/Statistic provided
  5. Informal Communication
  6. 1 example of how to prevent burnout
  7. Lead Escalation
  8. Inaccurate information provided
  9. Empathetic Phrase
  10. Formatting/Structure issues
  11. Emotional communication
  12. Typo / Spelling issue
  13. Verification issues
  14. Analytical Communication
  15. Asking a clarifying question
  16. Formal Communication
  17. A very long ticket
  18. Phone a friend example
  19. Indirect Communication
  20. Addressing wrong person
  21. Answering every question
  22. Timeline for issue resolution
  23. Direct Communication
  24. Multiple agents handling one ticket