InaccurateinformationprovidedTypo /Spelling issueFormalCommunicationAnsweringeveryquestionSelf-exampleEmotionalcommunicationAssertiveCommunicationData/StatisticprovidedMultipleagentshandlingone ticketA verylongticketLead toManagerEscalationEmpatheticPhraseTimelinefor issueresolutionAnalyticalCommunicationVerificationissuesInformalCommunicationFormatting/StructureissuesAsking aclarifyingquestionIndirectCommunication1 exampleof how topreventburnoutAddressingwrongpersonPhone afriendexampleDirectCommunicationLeadEscalationInaccurateinformationprovidedTypo /Spelling issueFormalCommunicationAnsweringeveryquestionSelf-exampleEmotionalcommunicationAssertiveCommunicationData/StatisticprovidedMultipleagentshandlingone ticketA verylongticketLead toManagerEscalationEmpatheticPhraseTimelinefor issueresolutionAnalyticalCommunicationVerificationissuesInformalCommunicationFormatting/StructureissuesAsking aclarifyingquestionIndirectCommunication1 exampleof how topreventburnoutAddressingwrongpersonPhone afriendexampleDirectCommunicationLeadEscalation

Toolbox Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Inaccurate information provided
  2. Typo / Spelling issue
  3. Formal Communication
  4. Answering every question
  5. Self-example
  6. Emotional communication
  7. Assertive Communication
  8. Data/Statistic provided
  9. Multiple agents handling one ticket
  10. A very long ticket
  11. Lead to Manager Escalation
  12. Empathetic Phrase
  13. Timeline for issue resolution
  14. Analytical Communication
  15. Verification issues
  16. Informal Communication
  17. Formatting/Structure issues
  18. Asking a clarifying question
  19. Indirect Communication
  20. 1 example of how to prevent burnout
  21. Addressing wrong person
  22. Phone a friend example
  23. Direct Communication
  24. Lead Escalation