InaccurateinformationprovidedInformalCommunicationSelf-exampleTimelinefor issueresolutionA verylongticketData/StatisticprovidedFormatting/StructureissuesAssertiveCommunicationEmpatheticPhraseDirectCommunicationEmotionalcommunicationTypo /Spelling issueMultipleagentshandlingone ticketAnsweringeveryquestionVerificationissuesPhone afriendexample1 exampleof how topreventburnoutAddressingwrongpersonLeadEscalationAsking aclarifyingquestionLead toManagerEscalationAnalyticalCommunicationFormalCommunicationIndirectCommunicationInaccurateinformationprovidedInformalCommunicationSelf-exampleTimelinefor issueresolutionA verylongticketData/StatisticprovidedFormatting/StructureissuesAssertiveCommunicationEmpatheticPhraseDirectCommunicationEmotionalcommunicationTypo /Spelling issueMultipleagentshandlingone ticketAnsweringeveryquestionVerificationissuesPhone afriendexample1 exampleof how topreventburnoutAddressingwrongpersonLeadEscalationAsking aclarifyingquestionLead toManagerEscalationAnalyticalCommunicationFormalCommunicationIndirectCommunication

Toolbox Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Inaccurate information provided
  2. Informal Communication
  3. Self-example
  4. Timeline for issue resolution
  5. A very long ticket
  6. Data/Statistic provided
  7. Formatting/Structure issues
  8. Assertive Communication
  9. Empathetic Phrase
  10. Direct Communication
  11. Emotional communication
  12. Typo / Spelling issue
  13. Multiple agents handling one ticket
  14. Answering every question
  15. Verification issues
  16. Phone a friend example
  17. 1 example of how to prevent burnout
  18. Addressing wrong person
  19. Lead Escalation
  20. Asking a clarifying question
  21. Lead to Manager Escalation
  22. Analytical Communication
  23. Formal Communication
  24. Indirect Communication