InformalCommunicationAssertiveCommunicationEmotionalcommunicationTypo /Spelling issueAnsweringeveryquestionLead toManagerEscalationAnalyticalCommunicationFormalCommunicationData/StatisticprovidedFormatting/StructureissuesA verylongticketTimelinefor issueresolutionAddressingwrongpersonEmpatheticPhraseIndirectCommunicationPhone afriendexample1 exampleof how topreventburnoutVerificationissuesInaccurateinformationprovidedMultipleagentshandlingone ticketAsking aclarifyingquestionSelf-exampleDirectCommunicationLeadEscalationInformalCommunicationAssertiveCommunicationEmotionalcommunicationTypo /Spelling issueAnsweringeveryquestionLead toManagerEscalationAnalyticalCommunicationFormalCommunicationData/StatisticprovidedFormatting/StructureissuesA verylongticketTimelinefor issueresolutionAddressingwrongpersonEmpatheticPhraseIndirectCommunicationPhone afriendexample1 exampleof how topreventburnoutVerificationissuesInaccurateinformationprovidedMultipleagentshandlingone ticketAsking aclarifyingquestionSelf-exampleDirectCommunicationLeadEscalation

Toolbox Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Informal Communication
  2. Assertive Communication
  3. Emotional communication
  4. Typo / Spelling issue
  5. Answering every question
  6. Lead to Manager Escalation
  7. Analytical Communication
  8. Formal Communication
  9. Data/Statistic provided
  10. Formatting/Structure issues
  11. A very long ticket
  12. Timeline for issue resolution
  13. Addressing wrong person
  14. Empathetic Phrase
  15. Indirect Communication
  16. Phone a friend example
  17. 1 example of how to prevent burnout
  18. Verification issues
  19. Inaccurate information provided
  20. Multiple agents handling one ticket
  21. Asking a clarifying question
  22. Self-example
  23. Direct Communication
  24. Lead Escalation