EmpatheticPhraseLeadEscalationVerificationissuesEmotionalcommunicationTimelinefor issueresolutionTypo /Spelling issueSelf-exampleAssertiveCommunicationAsking aclarifyingquestionFormatting/StructureissuesFormalCommunicationInformalCommunication1 exampleof how topreventburnoutPhone afriendexampleInaccurateinformationprovidedIndirectCommunicationDirectCommunicationA verylongticketLead toManagerEscalationMultipleagentshandlingone ticketAnalyticalCommunicationAddressingwrongpersonAnsweringeveryquestionData/StatisticprovidedEmpatheticPhraseLeadEscalationVerificationissuesEmotionalcommunicationTimelinefor issueresolutionTypo /Spelling issueSelf-exampleAssertiveCommunicationAsking aclarifyingquestionFormatting/StructureissuesFormalCommunicationInformalCommunication1 exampleof how topreventburnoutPhone afriendexampleInaccurateinformationprovidedIndirectCommunicationDirectCommunicationA verylongticketLead toManagerEscalationMultipleagentshandlingone ticketAnalyticalCommunicationAddressingwrongpersonAnsweringeveryquestionData/Statisticprovided

Toolbox Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Empathetic Phrase
  2. Lead Escalation
  3. Verification issues
  4. Emotional communication
  5. Timeline for issue resolution
  6. Typo / Spelling issue
  7. Self-example
  8. Assertive Communication
  9. Asking a clarifying question
  10. Formatting/Structure issues
  11. Formal Communication
  12. Informal Communication
  13. 1 example of how to prevent burnout
  14. Phone a friend example
  15. Inaccurate information provided
  16. Indirect Communication
  17. Direct Communication
  18. A very long ticket
  19. Lead to Manager Escalation
  20. Multiple agents handling one ticket
  21. Analytical Communication
  22. Addressing wrong person
  23. Answering every question
  24. Data/Statistic provided