Empathetic Phrase Lead Escalation Verification issues Emotional communication Timeline for issue resolution Typo / Spelling issue Self- example Assertive Communication Asking a clarifying question Formatting/Structure issues Formal Communication Informal Communication 1 example of how to prevent burnout Phone a friend example Inaccurate information provided Indirect Communication Direct Communication A very long ticket Lead to Manager Escalation Multiple agents handling one ticket Analytical Communication Addressing wrong person Answering every question Data/Statistic provided Empathetic Phrase Lead Escalation Verification issues Emotional communication Timeline for issue resolution Typo / Spelling issue Self- example Assertive Communication Asking a clarifying question Formatting/Structure issues Formal Communication Informal Communication 1 example of how to prevent burnout Phone a friend example Inaccurate information provided Indirect Communication Direct Communication A very long ticket Lead to Manager Escalation Multiple agents handling one ticket Analytical Communication Addressing wrong person Answering every question Data/Statistic provided
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Empathetic Phrase
Lead Escalation
Verification issues
Emotional communication
Timeline for issue resolution
Typo / Spelling issue
Self-example
Assertive Communication
Asking a clarifying question
Formatting/Structure issues
Formal Communication
Informal Communication
1 example of how to prevent burnout
Phone a friend example
Inaccurate information provided
Indirect Communication
Direct Communication
A very long ticket
Lead to Manager Escalation
Multiple agents handling one ticket
Analytical Communication
Addressing wrong person
Answering every question
Data/Statistic provided