A verylongticketIndirectCommunicationLead toManagerEscalationAnalyticalCommunicationInformalCommunicationAnsweringeveryquestionTypo /Spelling issueAddressingwrongpersonAsking aclarifyingquestionFormatting/StructureissuesDirectCommunicationInaccurateinformationprovidedData/StatisticprovidedAssertiveCommunicationMultipleagentshandlingone ticketSelf-exampleEmotionalcommunication1 exampleof how topreventburnoutFormalCommunicationEmpatheticPhraseLeadEscalationPhone afriendexampleVerificationissuesTimelinefor issueresolutionA verylongticketIndirectCommunicationLead toManagerEscalationAnalyticalCommunicationInformalCommunicationAnsweringeveryquestionTypo /Spelling issueAddressingwrongpersonAsking aclarifyingquestionFormatting/StructureissuesDirectCommunicationInaccurateinformationprovidedData/StatisticprovidedAssertiveCommunicationMultipleagentshandlingone ticketSelf-exampleEmotionalcommunication1 exampleof how topreventburnoutFormalCommunicationEmpatheticPhraseLeadEscalationPhone afriendexampleVerificationissuesTimelinefor issueresolution

Toolbox Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A very long ticket
  2. Indirect Communication
  3. Lead to Manager Escalation
  4. Analytical Communication
  5. Informal Communication
  6. Answering every question
  7. Typo / Spelling issue
  8. Addressing wrong person
  9. Asking a clarifying question
  10. Formatting/Structure issues
  11. Direct Communication
  12. Inaccurate information provided
  13. Data/Statistic provided
  14. Assertive Communication
  15. Multiple agents handling one ticket
  16. Self-example
  17. Emotional communication
  18. 1 example of how to prevent burnout
  19. Formal Communication
  20. Empathetic Phrase
  21. Lead Escalation
  22. Phone a friend example
  23. Verification issues
  24. Timeline for issue resolution