This bingo card has a free space and 24 words: Direct Communication, Indirect Communication, Formal Communication, Informal Communication, Analytical Communication, Emotional communication, Assertive Communication, Empathetic Phrase, Lead Escalation, Lead to Manager Escalation, Verification issues, A very long ticket, Self-example, Multiple agents handling one ticket, Typo / Spelling issue, Data/Statistic provided, Timeline for issue resolution, Asking a clarifying question, Answering every question, Addressing wrong person, Inaccurate information provided, Formatting/Structure issues, 1 example of how to prevent burnout and Phone a friend example.
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