UsedpolitephrasesVerified thespelling of pt.demographicsShowconfidencein youranswersClocked inat leastone minuteearly todaySaid"Have agreat day"Remainedcalm withan upsetcustomerSaid"What Ican dois.."Used anupbeattone ofvoiceAsked : "Isthere anythingelse that I canhelp youwith?"AskedpatientappropriatequestionsApologizedfor longholdFollow thecomplaintprocessUpdated PCP/RenderingProvideraccuratelytodaySaid:"Thankyou forcalling"FollowedwarmtransferprocessScheduled acomplexappointmentcorrectlyExpressedwillingnessto helpInavailableby 7:30Used folderto scheduleappointmentUsed acheerfulvoiceFollowedAnsweringscriptAsked : "CanI put you onhold please"EnteredpatientemailWoreBadgeall dayUsedslidingfee scriptUsedpolitephrasesVerified thespelling of pt.demographicsShowconfidencein youranswersClocked inat leastone minuteearly todaySaid"Have agreat day"Remainedcalm withan upsetcustomerSaid"What Ican dois.."Used anupbeattone ofvoiceAsked : "Isthere anythingelse that I canhelp youwith?"AskedpatientappropriatequestionsApologizedfor longholdFollow thecomplaintprocessUpdated PCP/RenderingProvideraccuratelytodaySaid:"Thankyou forcalling"FollowedwarmtransferprocessScheduled acomplexappointmentcorrectlyExpressedwillingnessto helpInavailableby 7:30Used folderto scheduleappointmentUsed acheerfulvoiceFollowedAnsweringscriptAsked : "CanI put you onhold please"EnteredpatientemailWoreBadgeall dayUsedslidingfee script

Call Center Bingo PSR Edition - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used polite phrases
  2. Verified the spelling of pt. demographics
  3. Show confidence in your answers
  4. Clocked in at least one minute early today
  5. Said "Have a great day"
  6. Remained calm with an upset customer
  7. Said "What I can do is.."
  8. Used an upbeat tone of voice
  9. Asked : "Is there anything else that I can help you with?"
  10. Asked patient appropriate questions
  11. Apologized for long hold
  12. Follow the complaint process
  13. Updated PCP /Rendering Provider accurately today
  14. Said: "Thank you for calling"
  15. Followed warm transfer process
  16. Scheduled a complex appointment correctly
  17. Expressed willingness to help
  18. In available by 7:30
  19. Used folder to schedule appointment
  20. Used a cheerful voice
  21. Followed Answering script
  22. Asked : "Can I put you on hold please"
  23. Entered patient email
  24. Wore Badge all day
  25. Used sliding fee script