Verified thespelling of pt.demographicsClocked inat leastone minuteearly todaySaid"What Ican dois.."Inavailableby 7:30Scheduled acomplexappointmentcorrectlyUsed folderto scheduleappointmentFollowedwarmtransferprocessShowconfidencein youranswersFollowedAnsweringscriptWoreBadgeall dayUsedpolitephrasesUsedslidingfee scriptFollow thecomplaintprocessApologizedfor longholdSaid"Have agreat day"Asked : "Isthere anythingelse that I canhelp youwith?"Remainedcalm withan upsetcustomerAsked : "CanI put you onhold please"Said:"Thankyou forcalling"Updated PCP/RenderingProvideraccuratelytodayEnteredpatientemailUsed anupbeattone ofvoiceUsed acheerfulvoiceAskedpatientappropriatequestionsExpressedwillingnessto helpVerified thespelling of pt.demographicsClocked inat leastone minuteearly todaySaid"What Ican dois.."Inavailableby 7:30Scheduled acomplexappointmentcorrectlyUsed folderto scheduleappointmentFollowedwarmtransferprocessShowconfidencein youranswersFollowedAnsweringscriptWoreBadgeall dayUsedpolitephrasesUsedslidingfee scriptFollow thecomplaintprocessApologizedfor longholdSaid"Have agreat day"Asked : "Isthere anythingelse that I canhelp youwith?"Remainedcalm withan upsetcustomerAsked : "CanI put you onhold please"Said:"Thankyou forcalling"Updated PCP/RenderingProvideraccuratelytodayEnteredpatientemailUsed anupbeattone ofvoiceUsed acheerfulvoiceAskedpatientappropriatequestionsExpressedwillingnessto help

Call Center Bingo PSR Edition - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verified the spelling of pt. demographics
  2. Clocked in at least one minute early today
  3. Said "What I can do is.."
  4. In available by 7:30
  5. Scheduled a complex appointment correctly
  6. Used folder to schedule appointment
  7. Followed warm transfer process
  8. Show confidence in your answers
  9. Followed Answering script
  10. Wore Badge all day
  11. Used polite phrases
  12. Used sliding fee script
  13. Follow the complaint process
  14. Apologized for long hold
  15. Said "Have a great day"
  16. Asked : "Is there anything else that I can help you with?"
  17. Remained calm with an upset customer
  18. Asked : "Can I put you on hold please"
  19. Said: "Thank you for calling"
  20. Updated PCP /Rendering Provider accurately today
  21. Entered patient email
  22. Used an upbeat tone of voice
  23. Used a cheerful voice
  24. Asked patient appropriate questions
  25. Expressed willingness to help