Clocked inat leastone minuteearly todaySaid"Have agreat day"Follow thecomplaintprocessSaid:"Thankyou forcalling"FollowedwarmtransferprocessUsed acheerfulvoiceVerified thespelling of pt.demographicsSaid"What Ican dois.."Showconfidencein youranswersUpdated PCP/RenderingProvideraccuratelytodayAsked : "CanI put you onhold please"Used anupbeattone ofvoiceWoreBadgeall dayAskedpatientappropriatequestionsAsked : "Isthere anythingelse that I canhelp youwith?"EnteredpatientemailUsedslidingfee scriptScheduled acomplexappointmentcorrectlyRemainedcalm withan upsetcustomerFollowedAnsweringscriptApologizedfor longholdUsedpolitephrasesUsed folderto scheduleappointmentExpressedwillingnessto helpInavailableby 7:30Clocked inat leastone minuteearly todaySaid"Have agreat day"Follow thecomplaintprocessSaid:"Thankyou forcalling"FollowedwarmtransferprocessUsed acheerfulvoiceVerified thespelling of pt.demographicsSaid"What Ican dois.."Showconfidencein youranswersUpdated PCP/RenderingProvideraccuratelytodayAsked : "CanI put you onhold please"Used anupbeattone ofvoiceWoreBadgeall dayAskedpatientappropriatequestionsAsked : "Isthere anythingelse that I canhelp youwith?"EnteredpatientemailUsedslidingfee scriptScheduled acomplexappointmentcorrectlyRemainedcalm withan upsetcustomerFollowedAnsweringscriptApologizedfor longholdUsedpolitephrasesUsed folderto scheduleappointmentExpressedwillingnessto helpInavailableby 7:30

Call Center Bingo PSR Edition - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Clocked in at least one minute early today
  2. Said "Have a great day"
  3. Follow the complaint process
  4. Said: "Thank you for calling"
  5. Followed warm transfer process
  6. Used a cheerful voice
  7. Verified the spelling of pt. demographics
  8. Said "What I can do is.."
  9. Show confidence in your answers
  10. Updated PCP /Rendering Provider accurately today
  11. Asked : "Can I put you on hold please"
  12. Used an upbeat tone of voice
  13. Wore Badge all day
  14. Asked patient appropriate questions
  15. Asked : "Is there anything else that I can help you with?"
  16. Entered patient email
  17. Used sliding fee script
  18. Scheduled a complex appointment correctly
  19. Remained calm with an upset customer
  20. Followed Answering script
  21. Apologized for long hold
  22. Used polite phrases
  23. Used folder to schedule appointment
  24. Expressed willingness to help
  25. In available by 7:30