UsedpolitephrasesUsed acheerfulvoiceUsed folderto scheduleappointmentVerified thespelling of pt.demographicsExpressedwillingnessto helpAskedpatientappropriatequestionsSaid"What Ican dois.."EnteredpatientemailShowconfidencein youranswersAsked : "Isthere anythingelse that I canhelp youwith?"Asked : "CanI put you onhold please"Remainedcalm withan upsetcustomerScheduled acomplexappointmentcorrectlyUsed anupbeattone ofvoiceUpdated PCP/RenderingProvideraccuratelytodayApologizedfor longholdFollowedwarmtransferprocessSaid:"Thankyou forcalling"Clocked inat leastone minuteearly todayFollowedAnsweringscriptUsedslidingfee scriptInavailableby 7:30Said"Have agreat day"Follow thecomplaintprocessWoreBadgeall dayUsedpolitephrasesUsed acheerfulvoiceUsed folderto scheduleappointmentVerified thespelling of pt.demographicsExpressedwillingnessto helpAskedpatientappropriatequestionsSaid"What Ican dois.."EnteredpatientemailShowconfidencein youranswersAsked : "Isthere anythingelse that I canhelp youwith?"Asked : "CanI put you onhold please"Remainedcalm withan upsetcustomerScheduled acomplexappointmentcorrectlyUsed anupbeattone ofvoiceUpdated PCP/RenderingProvideraccuratelytodayApologizedfor longholdFollowedwarmtransferprocessSaid:"Thankyou forcalling"Clocked inat leastone minuteearly todayFollowedAnsweringscriptUsedslidingfee scriptInavailableby 7:30Said"Have agreat day"Follow thecomplaintprocessWoreBadgeall day

Call Center Bingo PSR Edition - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used polite phrases
  2. Used a cheerful voice
  3. Used folder to schedule appointment
  4. Verified the spelling of pt. demographics
  5. Expressed willingness to help
  6. Asked patient appropriate questions
  7. Said "What I can do is.."
  8. Entered patient email
  9. Show confidence in your answers
  10. Asked : "Is there anything else that I can help you with?"
  11. Asked : "Can I put you on hold please"
  12. Remained calm with an upset customer
  13. Scheduled a complex appointment correctly
  14. Used an upbeat tone of voice
  15. Updated PCP /Rendering Provider accurately today
  16. Apologized for long hold
  17. Followed warm transfer process
  18. Said: "Thank you for calling"
  19. Clocked in at least one minute early today
  20. Followed Answering script
  21. Used sliding fee script
  22. In available by 7:30
  23. Said "Have a great day"
  24. Follow the complaint process
  25. Wore Badge all day