FollowedAnsweringscriptUsed folderto scheduleappointmentUsedslidingfee scriptWoreBadgeall dayUsed acheerfulvoiceFollow thecomplaintprocessAsked : "Isthere anythingelse that I canhelp youwith?"Clocked inat leastone minuteearly todayShowconfidencein youranswersSaid"Have agreat day"Verified thespelling of pt.demographicsEnteredpatientemailFollowedwarmtransferprocessRemainedcalm withan upsetcustomerSaid:"Thankyou forcalling"Scheduled acomplexappointmentcorrectlyAskedpatientappropriatequestionsSaid"What Ican dois.."UsedpolitephrasesUpdated PCP/RenderingProvideraccuratelytodayExpressedwillingnessto helpApologizedfor longholdAsked : "CanI put you onhold please"Used anupbeattone ofvoiceInavailableby 7:30FollowedAnsweringscriptUsed folderto scheduleappointmentUsedslidingfee scriptWoreBadgeall dayUsed acheerfulvoiceFollow thecomplaintprocessAsked : "Isthere anythingelse that I canhelp youwith?"Clocked inat leastone minuteearly todayShowconfidencein youranswersSaid"Have agreat day"Verified thespelling of pt.demographicsEnteredpatientemailFollowedwarmtransferprocessRemainedcalm withan upsetcustomerSaid:"Thankyou forcalling"Scheduled acomplexappointmentcorrectlyAskedpatientappropriatequestionsSaid"What Ican dois.."UsedpolitephrasesUpdated PCP/RenderingProvideraccuratelytodayExpressedwillingnessto helpApologizedfor longholdAsked : "CanI put you onhold please"Used anupbeattone ofvoiceInavailableby 7:30

Call Center Bingo PSR Edition - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Followed Answering script
  2. Used folder to schedule appointment
  3. Used sliding fee script
  4. Wore Badge all day
  5. Used a cheerful voice
  6. Follow the complaint process
  7. Asked : "Is there anything else that I can help you with?"
  8. Clocked in at least one minute early today
  9. Show confidence in your answers
  10. Said "Have a great day"
  11. Verified the spelling of pt. demographics
  12. Entered patient email
  13. Followed warm transfer process
  14. Remained calm with an upset customer
  15. Said: "Thank you for calling"
  16. Scheduled a complex appointment correctly
  17. Asked patient appropriate questions
  18. Said "What I can do is.."
  19. Used polite phrases
  20. Updated PCP /Rendering Provider accurately today
  21. Expressed willingness to help
  22. Apologized for long hold
  23. Asked : "Can I put you on hold please"
  24. Used an upbeat tone of voice
  25. In available by 7:30