(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Remained calm with an upset customer
Asked : "Can I put you on hold please"
Used a cheerful voice
Said
"Have a great day"
Used folder to schedule appointment
Followed Answering script
Said "What I can do is.."
Used an upbeat tone of voice
Updated PCP /Rendering Provider accurately today
Scheduled a complex appointment correctly
Asked patient appropriate questions
Apologized for long hold
Follow the complaint
process
Used sliding fee script
Followed warm transfer process
Clocked in at least one minute early today
Asked : "Is there anything else that I can help you with?"
