(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
In available by 7:30
Asked patient appropriate questions
Asked : "Can I put you on hold please"
Used sliding fee script
Show confidence in your answers
Entered patient email
Wore Badge all day
Said:
"Thank you for calling"
Remained calm with an upset customer
Used an upbeat tone of voice
Used polite phrases
Verified the spelling of pt. demographics
Used folder to schedule appointment
Followed Answering script
Said "What I can do is.."
Clocked in at least one minute early today
Expressed willingness to help
Apologized for long hold
Updated PCP /Rendering Provider accurately today
Follow the complaint
process
Said
"Have a great day"
Followed warm transfer process
Scheduled a complex appointment correctly
Used a cheerful voice
Asked : "Is there anything else that I can help you with?"
