UsedpolitephrasesSaid"What Ican dois.."Showconfidencein youranswersFollowedAnsweringscriptAskedpatientappropriatequestionsWoreBadgeall daySaid"Have agreat day"Follow thecomplaintprocessClocked inat leastone minuteearly todayAsked : "Isthere anythingelse that I canhelp youwith?"Said:"Thankyou forcalling"Used acheerfulvoiceFollowedwarmtransferprocessInavailableby 7:30Verified thespelling of pt.demographicsExpressedwillingnessto helpUsedslidingfee scriptUsed anupbeattone ofvoiceEnteredpatientemailApologizedfor longholdUpdated PCP/RenderingProvideraccuratelytodayScheduled acomplexappointmentcorrectlyRemainedcalm withan upsetcustomerAsked : "CanI put you onhold please"Used folderto scheduleappointmentUsedpolitephrasesSaid"What Ican dois.."Showconfidencein youranswersFollowedAnsweringscriptAskedpatientappropriatequestionsWoreBadgeall daySaid"Have agreat day"Follow thecomplaintprocessClocked inat leastone minuteearly todayAsked : "Isthere anythingelse that I canhelp youwith?"Said:"Thankyou forcalling"Used acheerfulvoiceFollowedwarmtransferprocessInavailableby 7:30Verified thespelling of pt.demographicsExpressedwillingnessto helpUsedslidingfee scriptUsed anupbeattone ofvoiceEnteredpatientemailApologizedfor longholdUpdated PCP/RenderingProvideraccuratelytodayScheduled acomplexappointmentcorrectlyRemainedcalm withan upsetcustomerAsked : "CanI put you onhold please"Used folderto scheduleappointment

Call Center Bingo PSR Edition - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used polite phrases
  2. Said "What I can do is.."
  3. Show confidence in your answers
  4. Followed Answering script
  5. Asked patient appropriate questions
  6. Wore Badge all day
  7. Said "Have a great day"
  8. Follow the complaint process
  9. Clocked in at least one minute early today
  10. Asked : "Is there anything else that I can help you with?"
  11. Said: "Thank you for calling"
  12. Used a cheerful voice
  13. Followed warm transfer process
  14. In available by 7:30
  15. Verified the spelling of pt. demographics
  16. Expressed willingness to help
  17. Used sliding fee script
  18. Used an upbeat tone of voice
  19. Entered patient email
  20. Apologized for long hold
  21. Updated PCP /Rendering Provider accurately today
  22. Scheduled a complex appointment correctly
  23. Remained calm with an upset customer
  24. Asked : "Can I put you on hold please"
  25. Used folder to schedule appointment