(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Scheduled a complex appointment correctly
Asked : "Can I put you on hold please"
Said "What I can do is.."
Entered patient email
Show confidence in your answers
Said:
"Thank you for calling"
Used polite phrases
Apologized for long hold
Expressed willingness to help
Updated PCP /Rendering Provider accurately today
Used folder to schedule appointment
Remained calm with an upset customer
Said
"Have a great day"
In available by 7:30
Used a cheerful voice
Followed warm transfer process
Verified the spelling of pt. demographics
Asked patient appropriate questions
Wore Badge all day
Followed Answering script
Asked : "Is there anything else that I can help you with?"
