Showconfidencein youranswersUsed anupbeattone ofvoiceScheduled acomplexappointmentcorrectlyUsed folderto scheduleappointmentEnteredpatientemailUpdated PCP/RenderingProvideraccuratelytodaySaid"What Ican dois.."Said:"Thankyou forcalling"Remainedcalm withan upsetcustomerAskedpatientappropriatequestionsInavailableby 7:30Asked : "Isthere anythingelse that I canhelp youwith?"UsedpolitephrasesUsed acheerfulvoiceFollow thecomplaintprocessSaid"Have agreat day"Apologizedfor longholdClocked inat leastone minuteearly todayUsedslidingfee scriptAsked : "CanI put you onhold please"FollowedwarmtransferprocessFollowedAnsweringscriptExpressedwillingnessto helpWoreBadgeall dayVerified thespelling of pt.demographicsShowconfidencein youranswersUsed anupbeattone ofvoiceScheduled acomplexappointmentcorrectlyUsed folderto scheduleappointmentEnteredpatientemailUpdated PCP/RenderingProvideraccuratelytodaySaid"What Ican dois.."Said:"Thankyou forcalling"Remainedcalm withan upsetcustomerAskedpatientappropriatequestionsInavailableby 7:30Asked : "Isthere anythingelse that I canhelp youwith?"UsedpolitephrasesUsed acheerfulvoiceFollow thecomplaintprocessSaid"Have agreat day"Apologizedfor longholdClocked inat leastone minuteearly todayUsedslidingfee scriptAsked : "CanI put you onhold please"FollowedwarmtransferprocessFollowedAnsweringscriptExpressedwillingnessto helpWoreBadgeall dayVerified thespelling of pt.demographics

Call Center Bingo PSR Edition - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Show confidence in your answers
  2. Used an upbeat tone of voice
  3. Scheduled a complex appointment correctly
  4. Used folder to schedule appointment
  5. Entered patient email
  6. Updated PCP /Rendering Provider accurately today
  7. Said "What I can do is.."
  8. Said: "Thank you for calling"
  9. Remained calm with an upset customer
  10. Asked patient appropriate questions
  11. In available by 7:30
  12. Asked : "Is there anything else that I can help you with?"
  13. Used polite phrases
  14. Used a cheerful voice
  15. Follow the complaint process
  16. Said "Have a great day"
  17. Apologized for long hold
  18. Clocked in at least one minute early today
  19. Used sliding fee script
  20. Asked : "Can I put you on hold please"
  21. Followed warm transfer process
  22. Followed Answering script
  23. Expressed willingness to help
  24. Wore Badge all day
  25. Verified the spelling of pt. demographics