(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Remained calm with an upset customer
Asked : "Can I put you on hold please"
Follow the complaint
process
Verified the spelling of pt. demographics
Asked patient appropriate questions
Followed warm transfer process
Used folder to schedule appointment
Entered patient email
Apologized for long hold
Used an upbeat tone of voice
Clocked in at least one minute early today
Used sliding fee script
Said
"Have a great day"
Used a cheerful voice
Wore Badge all day
Scheduled a complex appointment correctly
Show confidence in your answers
Updated PCP /Rendering Provider accurately today
Said:
"Thank you for calling"
Followed Answering script
Said "What I can do is.."
Expressed willingness to help
Used polite phrases
In available by 7:30
Asked : "Is there anything else that I can help you with?"
