(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Remained calm with an upset customer
Scheduled a complex appointment correctly
Used polite phrases
Updated PCP /Rendering Provider accurately today
Entered patient email
Asked patient appropriate questions
Verified the spelling of pt. demographics
Asked : "Can I put you on hold please"
Said
"Have a great day"
Followed warm transfer process
Show confidence in your answers
Said "What I can do is.."
Apologized for long hold
In available by 7:30
Followed Answering script
Used folder to schedule appointment
Wore Badge all day
Said:
"Thank you for calling"
Used a cheerful voice
Used an upbeat tone of voice
Expressed willingness to help
Follow the complaint
process
Asked : "Is there anything else that I can help you with?"
