(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used sliding fee script
Said "What I can do is.."
Verified the spelling of pt. demographics
Used an upbeat tone of voice
Apologized for long hold
Entered patient email
Clocked in at least one minute early today
Scheduled a complex appointment correctly
Remained calm with an upset customer
Follow the complaint
process
Said:
"Thank you for calling"
Followed warm transfer process
Wore Badge all day
Used folder to schedule appointment
Expressed willingness to help
Updated PCP /Rendering Provider accurately today
Said
"Have a great day"
Asked : "Can I put you on hold please"
In available by 7:30
Asked patient appropriate questions
Asked : "Is there anything else that I can help you with?"
