Used anupbeattone ofvoiceAskedpatientappropriatequestionsAsked : "Isthere anythingelse that I canhelp youwith?"Used acheerfulvoiceEnteredpatientemailUpdated PCP/RenderingProvideraccuratelytodayFollow thecomplaintprocessRemainedcalm withan upsetcustomerApologizedfor longholdShowconfidencein youranswersWoreBadgeall daySaid"What Ican dois.."Used folderto scheduleappointmentFollowedwarmtransferprocessAsked : "CanI put you onhold please"Inavailableby 7:30Expressedwillingnessto helpVerified thespelling of pt.demographicsClocked inat leastone minuteearly todaySaid"Have agreat day"Usedslidingfee scriptFollowedAnsweringscriptScheduled acomplexappointmentcorrectlySaid:"Thankyou forcalling"UsedpolitephrasesUsed anupbeattone ofvoiceAskedpatientappropriatequestionsAsked : "Isthere anythingelse that I canhelp youwith?"Used acheerfulvoiceEnteredpatientemailUpdated PCP/RenderingProvideraccuratelytodayFollow thecomplaintprocessRemainedcalm withan upsetcustomerApologizedfor longholdShowconfidencein youranswersWoreBadgeall daySaid"What Ican dois.."Used folderto scheduleappointmentFollowedwarmtransferprocessAsked : "CanI put you onhold please"Inavailableby 7:30Expressedwillingnessto helpVerified thespelling of pt.demographicsClocked inat leastone minuteearly todaySaid"Have agreat day"Usedslidingfee scriptFollowedAnsweringscriptScheduled acomplexappointmentcorrectlySaid:"Thankyou forcalling"Usedpolitephrases

Call Center Bingo PSR Edition - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used an upbeat tone of voice
  2. Asked patient appropriate questions
  3. Asked : "Is there anything else that I can help you with?"
  4. Used a cheerful voice
  5. Entered patient email
  6. Updated PCP /Rendering Provider accurately today
  7. Follow the complaint process
  8. Remained calm with an upset customer
  9. Apologized for long hold
  10. Show confidence in your answers
  11. Wore Badge all day
  12. Said "What I can do is.."
  13. Used folder to schedule appointment
  14. Followed warm transfer process
  15. Asked : "Can I put you on hold please"
  16. In available by 7:30
  17. Expressed willingness to help
  18. Verified the spelling of pt. demographics
  19. Clocked in at least one minute early today
  20. Said "Have a great day"
  21. Used sliding fee script
  22. Followed Answering script
  23. Scheduled a complex appointment correctly
  24. Said: "Thank you for calling"
  25. Used polite phrases