Said"Have agreat day"Used anupbeattone ofvoiceWoreBadgeall dayClocked inat leastone minuteearly todayAsked : "Isthere anythingelse that I canhelp youwith?"Remainedcalm withan upsetcustomerUsed folderto scheduleappointmentUsed acheerfulvoiceShowconfidencein youranswersSaid"What Ican dois.."Verified thespelling of pt.demographicsSaid:"Thankyou forcalling"FollowedwarmtransferprocessAskedpatientappropriatequestionsExpressedwillingnessto helpAsked : "CanI put you onhold please"Updated PCP/RenderingProvideraccuratelytodayUsedslidingfee scriptEnteredpatientemailUsedpolitephrasesScheduled acomplexappointmentcorrectlyInavailableby 7:30Follow thecomplaintprocessFollowedAnsweringscriptApologizedfor longholdSaid"Have agreat day"Used anupbeattone ofvoiceWoreBadgeall dayClocked inat leastone minuteearly todayAsked : "Isthere anythingelse that I canhelp youwith?"Remainedcalm withan upsetcustomerUsed folderto scheduleappointmentUsed acheerfulvoiceShowconfidencein youranswersSaid"What Ican dois.."Verified thespelling of pt.demographicsSaid:"Thankyou forcalling"FollowedwarmtransferprocessAskedpatientappropriatequestionsExpressedwillingnessto helpAsked : "CanI put you onhold please"Updated PCP/RenderingProvideraccuratelytodayUsedslidingfee scriptEnteredpatientemailUsedpolitephrasesScheduled acomplexappointmentcorrectlyInavailableby 7:30Follow thecomplaintprocessFollowedAnsweringscriptApologizedfor longhold

Call Center Bingo PSR Edition - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Said "Have a great day"
  2. Used an upbeat tone of voice
  3. Wore Badge all day
  4. Clocked in at least one minute early today
  5. Asked : "Is there anything else that I can help you with?"
  6. Remained calm with an upset customer
  7. Used folder to schedule appointment
  8. Used a cheerful voice
  9. Show confidence in your answers
  10. Said "What I can do is.."
  11. Verified the spelling of pt. demographics
  12. Said: "Thank you for calling"
  13. Followed warm transfer process
  14. Asked patient appropriate questions
  15. Expressed willingness to help
  16. Asked : "Can I put you on hold please"
  17. Updated PCP /Rendering Provider accurately today
  18. Used sliding fee script
  19. Entered patient email
  20. Used polite phrases
  21. Scheduled a complex appointment correctly
  22. In available by 7:30
  23. Follow the complaint process
  24. Followed Answering script
  25. Apologized for long hold