(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used the customer’s name
Had a good laugh with a customer
Learned something new about a co-worker
Said: “thank you for calling”
Used the contacts list to place a test call to a skill (ie. Cash Management)
Completed a BPM workflow
Recorded personal voicemail greeting
Intersected solicitation
Set a disposition for card inquiry
Set a disposition for account inquiry
Transfer a caller to an ext outside of Five9
Accepted first call through Five9
Transfer a caller to another Five9 user
Used Ask Wayne to find an answer to a question
Booked Coconut appointment
Tested/used the conference call option
Set a disposition for digital service inquiry
Helped a co-worker
Voice ID enrollment
Sent something to customer via DocuSign
Asked: “Is there anything else I can assist you with today?”
