(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Voice ID enrollment
Voice ID Match
Accepted first call through Five9
Used the contacts list to place a test call to a skill (ie. Cash Management)
Had a good laugh with a customer
Placed an outbound call through Five9
Set a disposition for card inquiry
Placed a call on hold
Set a disposition for account inquiry
Set a disposition for digital service inquiry
Used the customer’s name
Transfer a caller to another Five9 user
Recorded personal voicemail greeting
Tested/used the conference call option
Learned something new about a co-worker
Helped a co-worker
Transfer a caller to an ext outside of Five9
Intersected solicitation
Said: “thank you for calling”
Sent something to customer via DocuSign
Booked Coconut appointment
Completed a BPM workflow
Asked: “Is there anything else I can assist you with today?”
