Placeda callon holdHelpeda co-workerAsked: “Isthere anythingelse I canassist youwith today?”Set adispositionfor accountinquiryTested/usedtheconferencecall optionHad agood laughwith acustomerSet adispositionfor cardinquirySaid:“thankyou forcalling”BookedCoconutappointmentVoiceIDMatchUsed thecontacts list toplace a test callto a skill (ie.CashManagement)Used thecustomer’snameRecordedpersonalvoicemailgreetingCompleteda BPMworkflowTransfer acaller to anext outsideof Five9Acceptedfirst callthroughFive9Used AskWayne tofind ananswer to aquestionTransfer acaller toanotherFive9 userLearnedsomethingnew about aco-workerSentsomething tocustomer viaDocuSignIntersectedsolicitationPlaced anoutboundcall throughFive9Set adispositionfor digitalserviceinquiryVoice IDenrollmentPlaceda callon holdHelpeda co-workerAsked: “Isthere anythingelse I canassist youwith today?”Set adispositionfor accountinquiryTested/usedtheconferencecall optionHad agood laughwith acustomerSet adispositionfor cardinquirySaid:“thankyou forcalling”BookedCoconutappointmentVoiceIDMatchUsed thecontacts list toplace a test callto a skill (ie.CashManagement)Used thecustomer’snameRecordedpersonalvoicemailgreetingCompleteda BPMworkflowTransfer acaller to anext outsideof Five9Acceptedfirst callthroughFive9Used AskWayne tofind ananswer to aquestionTransfer acaller toanotherFive9 userLearnedsomethingnew about aco-workerSentsomething tocustomer viaDocuSignIntersectedsolicitationPlaced anoutboundcall throughFive9Set adispositionfor digitalserviceinquiryVoice IDenrollment

Five9 Launch Day! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Placed a call on hold
  2. Helped a co-worker
  3. Asked: “Is there anything else I can assist you with today?”
  4. Set a disposition for account inquiry
  5. Tested/used the conference call option
  6. Had a good laugh with a customer
  7. Set a disposition for card inquiry
  8. Said: “thank you for calling”
  9. Booked Coconut appointment
  10. Voice ID Match
  11. Used the contacts list to place a test call to a skill (ie. Cash Management)
  12. Used the customer’s name
  13. Recorded personal voicemail greeting
  14. Completed a BPM workflow
  15. Transfer a caller to an ext outside of Five9
  16. Accepted first call through Five9
  17. Used Ask Wayne to find an answer to a question
  18. Transfer a caller to another Five9 user
  19. Learned something new about a co-worker
  20. Sent something to customer via DocuSign
  21. Intersected solicitation
  22. Placed an outbound call through Five9
  23. Set a disposition for digital service inquiry
  24. Voice ID enrollment