Used AskWayne tofind ananswer to aquestionAsked: “Isthere anythingelse I canassist youwith today?”Said:“thankyou forcalling”Voice IDenrollmentAcceptedfirst callthroughFive9Set adispositionfor accountinquiryVoiceIDMatchBookedCoconutappointmentSet adispositionfor cardinquirySet adispositionfor digitalserviceinquiryPlaced anoutboundcall throughFive9Tested/usedtheconferencecall optionCompleteda BPMworkflowHelpeda co-workerHad agood laughwith acustomerTransfer acaller to anext outsideof Five9Used thecontacts list toplace a test callto a skill (ie.CashManagement)Learnedsomethingnew about aco-workerTransfer acaller toanotherFive9 userPlaceda callon holdIntersectedsolicitationRecordedpersonalvoicemailgreetingUsed thecustomer’snameSentsomething tocustomer viaDocuSignUsed AskWayne tofind ananswer to aquestionAsked: “Isthere anythingelse I canassist youwith today?”Said:“thankyou forcalling”Voice IDenrollmentAcceptedfirst callthroughFive9Set adispositionfor accountinquiryVoiceIDMatchBookedCoconutappointmentSet adispositionfor cardinquirySet adispositionfor digitalserviceinquiryPlaced anoutboundcall throughFive9Tested/usedtheconferencecall optionCompleteda BPMworkflowHelpeda co-workerHad agood laughwith acustomerTransfer acaller to anext outsideof Five9Used thecontacts list toplace a test callto a skill (ie.CashManagement)Learnedsomethingnew about aco-workerTransfer acaller toanotherFive9 userPlaceda callon holdIntersectedsolicitationRecordedpersonalvoicemailgreetingUsed thecustomer’snameSentsomething tocustomer viaDocuSign

Five9 Launch Day! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used Ask Wayne to find an answer to a question
  2. Asked: “Is there anything else I can assist you with today?”
  3. Said: “thank you for calling”
  4. Voice ID enrollment
  5. Accepted first call through Five9
  6. Set a disposition for account inquiry
  7. Voice ID Match
  8. Booked Coconut appointment
  9. Set a disposition for card inquiry
  10. Set a disposition for digital service inquiry
  11. Placed an outbound call through Five9
  12. Tested/used the conference call option
  13. Completed a BPM workflow
  14. Helped a co-worker
  15. Had a good laugh with a customer
  16. Transfer a caller to an ext outside of Five9
  17. Used the contacts list to place a test call to a skill (ie. Cash Management)
  18. Learned something new about a co-worker
  19. Transfer a caller to another Five9 user
  20. Placed a call on hold
  21. Intersected solicitation
  22. Recorded personal voicemail greeting
  23. Used the customer’s name
  24. Sent something to customer via DocuSign