Placeda callon holdSet adispositionfor cardinquiryVoiceIDMatchAcceptedfirst callthroughFive9Placed anoutboundcall throughFive9Learnedsomethingnew about aco-workerSaid:“thankyou forcalling”Asked: “Isthere anythingelse I canassist youwith today?”Sentsomething tocustomer viaDocuSignCompleteda BPMworkflowSet adispositionfor digitalserviceinquiryHad agood laughwith acustomerHelpeda co-workerVoice IDenrollmentUsed AskWayne tofind ananswer to aquestionIntersectedsolicitationSet adispositionfor accountinquiryTransfer acaller to anext outsideof Five9Tested/usedtheconferencecall optionUsed thecontacts list toplace a test callto a skill (ie.CashManagement)Transfer acaller toanotherFive9 userBookedCoconutappointmentRecordedpersonalvoicemailgreetingUsed thecustomer’snamePlaceda callon holdSet adispositionfor cardinquiryVoiceIDMatchAcceptedfirst callthroughFive9Placed anoutboundcall throughFive9Learnedsomethingnew about aco-workerSaid:“thankyou forcalling”Asked: “Isthere anythingelse I canassist youwith today?”Sentsomething tocustomer viaDocuSignCompleteda BPMworkflowSet adispositionfor digitalserviceinquiryHad agood laughwith acustomerHelpeda co-workerVoice IDenrollmentUsed AskWayne tofind ananswer to aquestionIntersectedsolicitationSet adispositionfor accountinquiryTransfer acaller to anext outsideof Five9Tested/usedtheconferencecall optionUsed thecontacts list toplace a test callto a skill (ie.CashManagement)Transfer acaller toanotherFive9 userBookedCoconutappointmentRecordedpersonalvoicemailgreetingUsed thecustomer’sname

Five9 Launch Day! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Placed a call on hold
  2. Set a disposition for card inquiry
  3. Voice ID Match
  4. Accepted first call through Five9
  5. Placed an outbound call through Five9
  6. Learned something new about a co-worker
  7. Said: “thank you for calling”
  8. Asked: “Is there anything else I can assist you with today?”
  9. Sent something to customer via DocuSign
  10. Completed a BPM workflow
  11. Set a disposition for digital service inquiry
  12. Had a good laugh with a customer
  13. Helped a co-worker
  14. Voice ID enrollment
  15. Used Ask Wayne to find an answer to a question
  16. Intersected solicitation
  17. Set a disposition for account inquiry
  18. Transfer a caller to an ext outside of Five9
  19. Tested/used the conference call option
  20. Used the contacts list to place a test call to a skill (ie. Cash Management)
  21. Transfer a caller to another Five9 user
  22. Booked Coconut appointment
  23. Recorded personal voicemail greeting
  24. Used the customer’s name