Used thecontacts list toplace a test callto a skill (ie.CashManagement)Had agood laughwith acustomerLearnedsomethingnew about aco-workerCompleteda BPMworkflowVoice IDenrollmentAsked: “Isthere anythingelse I canassist youwith today?”BookedCoconutappointmentTransfer acaller to anext outsideof Five9Set adispositionfor digitalserviceinquiryRecordedpersonalvoicemailgreetingTransfer acaller toanotherFive9 userHelpeda co-workerAcceptedfirst callthroughFive9Sentsomething tocustomer viaDocuSignPlaced anoutboundcall throughFive9Used AskWayne tofind ananswer to aquestionVoiceIDMatchTested/usedtheconferencecall optionUsed thecustomer’snameSet adispositionfor cardinquirySet adispositionfor accountinquiryIntersectedsolicitationSaid:“thankyou forcalling”Placeda callon holdUsed thecontacts list toplace a test callto a skill (ie.CashManagement)Had agood laughwith acustomerLearnedsomethingnew about aco-workerCompleteda BPMworkflowVoice IDenrollmentAsked: “Isthere anythingelse I canassist youwith today?”BookedCoconutappointmentTransfer acaller to anext outsideof Five9Set adispositionfor digitalserviceinquiryRecordedpersonalvoicemailgreetingTransfer acaller toanotherFive9 userHelpeda co-workerAcceptedfirst callthroughFive9Sentsomething tocustomer viaDocuSignPlaced anoutboundcall throughFive9Used AskWayne tofind ananswer to aquestionVoiceIDMatchTested/usedtheconferencecall optionUsed thecustomer’snameSet adispositionfor cardinquirySet adispositionfor accountinquiryIntersectedsolicitationSaid:“thankyou forcalling”Placeda callon hold

Five9 Launch Day! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used the contacts list to place a test call to a skill (ie. Cash Management)
  2. Had a good laugh with a customer
  3. Learned something new about a co-worker
  4. Completed a BPM workflow
  5. Voice ID enrollment
  6. Asked: “Is there anything else I can assist you with today?”
  7. Booked Coconut appointment
  8. Transfer a caller to an ext outside of Five9
  9. Set a disposition for digital service inquiry
  10. Recorded personal voicemail greeting
  11. Transfer a caller to another Five9 user
  12. Helped a co-worker
  13. Accepted first call through Five9
  14. Sent something to customer via DocuSign
  15. Placed an outbound call through Five9
  16. Used Ask Wayne to find an answer to a question
  17. Voice ID Match
  18. Tested/used the conference call option
  19. Used the customer’s name
  20. Set a disposition for card inquiry
  21. Set a disposition for account inquiry
  22. Intersected solicitation
  23. Said: “thank you for calling”
  24. Placed a call on hold