IntersectedsolicitationPlaced anoutboundcall throughFive9Said:“thankyou forcalling”Placeda callon holdLearnedsomethingnew about aco-workerHad agood laughwith acustomerCompleteda BPMworkflowUsed thecustomer’snameRecordedpersonalvoicemailgreetingAcceptedfirst callthroughFive9Set adispositionfor accountinquiryTransfer acaller toanotherFive9 userBookedCoconutappointmentAsked: “Isthere anythingelse I canassist youwith today?”Tested/usedtheconferencecall optionSet adispositionfor cardinquirySentsomething tocustomer viaDocuSignSet adispositionfor digitalserviceinquiryVoice IDenrollmentUsed AskWayne tofind ananswer to aquestionVoiceIDMatchUsed thecontacts list toplace a test callto a skill (ie.CashManagement)Transfer acaller to anext outsideof Five9Helpeda co-workerIntersectedsolicitationPlaced anoutboundcall throughFive9Said:“thankyou forcalling”Placeda callon holdLearnedsomethingnew about aco-workerHad agood laughwith acustomerCompleteda BPMworkflowUsed thecustomer’snameRecordedpersonalvoicemailgreetingAcceptedfirst callthroughFive9Set adispositionfor accountinquiryTransfer acaller toanotherFive9 userBookedCoconutappointmentAsked: “Isthere anythingelse I canassist youwith today?”Tested/usedtheconferencecall optionSet adispositionfor cardinquirySentsomething tocustomer viaDocuSignSet adispositionfor digitalserviceinquiryVoice IDenrollmentUsed AskWayne tofind ananswer to aquestionVoiceIDMatchUsed thecontacts list toplace a test callto a skill (ie.CashManagement)Transfer acaller to anext outsideof Five9Helpeda co-worker

Five9 Launch Day! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Intersected solicitation
  2. Placed an outbound call through Five9
  3. Said: “thank you for calling”
  4. Placed a call on hold
  5. Learned something new about a co-worker
  6. Had a good laugh with a customer
  7. Completed a BPM workflow
  8. Used the customer’s name
  9. Recorded personal voicemail greeting
  10. Accepted first call through Five9
  11. Set a disposition for account inquiry
  12. Transfer a caller to another Five9 user
  13. Booked Coconut appointment
  14. Asked: “Is there anything else I can assist you with today?”
  15. Tested/used the conference call option
  16. Set a disposition for card inquiry
  17. Sent something to customer via DocuSign
  18. Set a disposition for digital service inquiry
  19. Voice ID enrollment
  20. Used Ask Wayne to find an answer to a question
  21. Voice ID Match
  22. Used the contacts list to place a test call to a skill (ie. Cash Management)
  23. Transfer a caller to an ext outside of Five9
  24. Helped a co-worker