Used thecontacts list toplace a test callto a skill (ie.CashManagement)Learnedsomethingnew about aco-workerAcceptedfirst callthroughFive9Said:“thankyou forcalling”Set adispositionfor accountinquiryRecordedpersonalvoicemailgreetingTransfer acaller toanotherFive9 userTested/usedtheconferencecall optionSet adispositionfor cardinquiryCompleteda BPMworkflowTransfer acaller to anext outsideof Five9Asked: “Isthere anythingelse I canassist youwith today?”Sentsomething tocustomer viaDocuSignVoice IDenrollmentHad agood laughwith acustomerSet adispositionfor digitalserviceinquiryPlaced anoutboundcall throughFive9BookedCoconutappointmentIntersectedsolicitationVoiceIDMatchPlaceda callon holdUsed thecustomer’snameHelpeda co-workerUsed AskWayne tofind ananswer to aquestionUsed thecontacts list toplace a test callto a skill (ie.CashManagement)Learnedsomethingnew about aco-workerAcceptedfirst callthroughFive9Said:“thankyou forcalling”Set adispositionfor accountinquiryRecordedpersonalvoicemailgreetingTransfer acaller toanotherFive9 userTested/usedtheconferencecall optionSet adispositionfor cardinquiryCompleteda BPMworkflowTransfer acaller to anext outsideof Five9Asked: “Isthere anythingelse I canassist youwith today?”Sentsomething tocustomer viaDocuSignVoice IDenrollmentHad agood laughwith acustomerSet adispositionfor digitalserviceinquiryPlaced anoutboundcall throughFive9BookedCoconutappointmentIntersectedsolicitationVoiceIDMatchPlaceda callon holdUsed thecustomer’snameHelpeda co-workerUsed AskWayne tofind ananswer to aquestion

Five9 Launch Day! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Used the contacts list to place a test call to a skill (ie. Cash Management)
  2. Learned something new about a co-worker
  3. Accepted first call through Five9
  4. Said: “thank you for calling”
  5. Set a disposition for account inquiry
  6. Recorded personal voicemail greeting
  7. Transfer a caller to another Five9 user
  8. Tested/used the conference call option
  9. Set a disposition for card inquiry
  10. Completed a BPM workflow
  11. Transfer a caller to an ext outside of Five9
  12. Asked: “Is there anything else I can assist you with today?”
  13. Sent something to customer via DocuSign
  14. Voice ID enrollment
  15. Had a good laugh with a customer
  16. Set a disposition for digital service inquiry
  17. Placed an outbound call through Five9
  18. Booked Coconut appointment
  19. Intersected solicitation
  20. Voice ID Match
  21. Placed a call on hold
  22. Used the customer’s name
  23. Helped a co-worker
  24. Used Ask Wayne to find an answer to a question