Transfer acaller to anext outsideof Five9Set adispositionfor cardinquirySet adispositionfor accountinquiryPlaceda callon holdHad agood laughwith acustomerSaid:“thankyou forcalling”Set adispositionfor digitalserviceinquiryAsked: “Isthere anythingelse I canassist youwith today?”Placed anoutboundcall throughFive9Acceptedfirst callthroughFive9Used thecontacts list toplace a test callto a skill (ie.CashManagement)BookedCoconutappointmentUsed AskWayne tofind ananswer to aquestionTransfer acaller toanotherFive9 userHelpeda co-workerVoice IDenrollmentRecordedpersonalvoicemailgreetingSentsomething tocustomer viaDocuSignCompleteda BPMworkflowLearnedsomethingnew about aco-workerIntersectedsolicitationUsed thecustomer’snameTested/usedtheconferencecall optionVoiceIDMatchTransfer acaller to anext outsideof Five9Set adispositionfor cardinquirySet adispositionfor accountinquiryPlaceda callon holdHad agood laughwith acustomerSaid:“thankyou forcalling”Set adispositionfor digitalserviceinquiryAsked: “Isthere anythingelse I canassist youwith today?”Placed anoutboundcall throughFive9Acceptedfirst callthroughFive9Used thecontacts list toplace a test callto a skill (ie.CashManagement)BookedCoconutappointmentUsed AskWayne tofind ananswer to aquestionTransfer acaller toanotherFive9 userHelpeda co-workerVoice IDenrollmentRecordedpersonalvoicemailgreetingSentsomething tocustomer viaDocuSignCompleteda BPMworkflowLearnedsomethingnew about aco-workerIntersectedsolicitationUsed thecustomer’snameTested/usedtheconferencecall optionVoiceIDMatch

Five9 Launch Day! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer a caller to an ext outside of Five9
  2. Set a disposition for card inquiry
  3. Set a disposition for account inquiry
  4. Placed a call on hold
  5. Had a good laugh with a customer
  6. Said: “thank you for calling”
  7. Set a disposition for digital service inquiry
  8. Asked: “Is there anything else I can assist you with today?”
  9. Placed an outbound call through Five9
  10. Accepted first call through Five9
  11. Used the contacts list to place a test call to a skill (ie. Cash Management)
  12. Booked Coconut appointment
  13. Used Ask Wayne to find an answer to a question
  14. Transfer a caller to another Five9 user
  15. Helped a co-worker
  16. Voice ID enrollment
  17. Recorded personal voicemail greeting
  18. Sent something to customer via DocuSign
  19. Completed a BPM workflow
  20. Learned something new about a co-worker
  21. Intersected solicitation
  22. Used the customer’s name
  23. Tested/used the conference call option
  24. Voice ID Match