Asked: “Isthere anythingelse I canassist youwith today?”Placeda callon holdBookedCoconutappointmentVoiceIDMatchIntersectedsolicitationSet adispositionfor cardinquiryLearnedsomethingnew about aco-workerUsed AskWayne tofind ananswer to aquestionRecordedpersonalvoicemailgreetingVoice IDenrollmentSentsomething tocustomer viaDocuSignHelpeda co-workerUsed thecustomer’snameTransfer acaller to anext outsideof Five9Had agood laughwith acustomerTested/usedtheconferencecall optionPlaced anoutboundcall throughFive9Transfer acaller toanotherFive9 userAcceptedfirst callthroughFive9Set adispositionfor accountinquirySet adispositionfor digitalserviceinquirySaid:“thankyou forcalling”Used thecontacts list toplace a test callto a skill (ie.CashManagement)Completeda BPMworkflowAsked: “Isthere anythingelse I canassist youwith today?”Placeda callon holdBookedCoconutappointmentVoiceIDMatchIntersectedsolicitationSet adispositionfor cardinquiryLearnedsomethingnew about aco-workerUsed AskWayne tofind ananswer to aquestionRecordedpersonalvoicemailgreetingVoice IDenrollmentSentsomething tocustomer viaDocuSignHelpeda co-workerUsed thecustomer’snameTransfer acaller to anext outsideof Five9Had agood laughwith acustomerTested/usedtheconferencecall optionPlaced anoutboundcall throughFive9Transfer acaller toanotherFive9 userAcceptedfirst callthroughFive9Set adispositionfor accountinquirySet adispositionfor digitalserviceinquirySaid:“thankyou forcalling”Used thecontacts list toplace a test callto a skill (ie.CashManagement)Completeda BPMworkflow

Five9 Launch Day! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked: “Is there anything else I can assist you with today?”
  2. Placed a call on hold
  3. Booked Coconut appointment
  4. Voice ID Match
  5. Intersected solicitation
  6. Set a disposition for card inquiry
  7. Learned something new about a co-worker
  8. Used Ask Wayne to find an answer to a question
  9. Recorded personal voicemail greeting
  10. Voice ID enrollment
  11. Sent something to customer via DocuSign
  12. Helped a co-worker
  13. Used the customer’s name
  14. Transfer a caller to an ext outside of Five9
  15. Had a good laugh with a customer
  16. Tested/used the conference call option
  17. Placed an outbound call through Five9
  18. Transfer a caller to another Five9 user
  19. Accepted first call through Five9
  20. Set a disposition for account inquiry
  21. Set a disposition for digital service inquiry
  22. Said: “thank you for calling”
  23. Used the contacts list to place a test call to a skill (ie. Cash Management)
  24. Completed a BPM workflow