Set adispositionfor accountinquiryUsed thecontacts list toplace a test callto a skill (ie.CashManagement)Transfer acaller to anext outsideof Five9BookedCoconutappointmentIntersectedsolicitationHad agood laughwith acustomerHelpeda co-workerPlaceda callon holdLearnedsomethingnew about aco-workerPlaced anoutboundcall throughFive9Sentsomething tocustomer viaDocuSignUsed thecustomer’snameRecordedpersonalvoicemailgreetingVoice IDenrollmentUsed AskWayne tofind ananswer to aquestionVoiceIDMatchCompleteda BPMworkflowAsked: “Isthere anythingelse I canassist youwith today?”Transfer acaller toanotherFive9 userSaid:“thankyou forcalling”Acceptedfirst callthroughFive9Set adispositionfor digitalserviceinquiryTested/usedtheconferencecall optionSet adispositionfor cardinquirySet adispositionfor accountinquiryUsed thecontacts list toplace a test callto a skill (ie.CashManagement)Transfer acaller to anext outsideof Five9BookedCoconutappointmentIntersectedsolicitationHad agood laughwith acustomerHelpeda co-workerPlaceda callon holdLearnedsomethingnew about aco-workerPlaced anoutboundcall throughFive9Sentsomething tocustomer viaDocuSignUsed thecustomer’snameRecordedpersonalvoicemailgreetingVoice IDenrollmentUsed AskWayne tofind ananswer to aquestionVoiceIDMatchCompleteda BPMworkflowAsked: “Isthere anythingelse I canassist youwith today?”Transfer acaller toanotherFive9 userSaid:“thankyou forcalling”Acceptedfirst callthroughFive9Set adispositionfor digitalserviceinquiryTested/usedtheconferencecall optionSet adispositionfor cardinquiry

Five9 Launch Day! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set a disposition for account inquiry
  2. Used the contacts list to place a test call to a skill (ie. Cash Management)
  3. Transfer a caller to an ext outside of Five9
  4. Booked Coconut appointment
  5. Intersected solicitation
  6. Had a good laugh with a customer
  7. Helped a co-worker
  8. Placed a call on hold
  9. Learned something new about a co-worker
  10. Placed an outbound call through Five9
  11. Sent something to customer via DocuSign
  12. Used the customer’s name
  13. Recorded personal voicemail greeting
  14. Voice ID enrollment
  15. Used Ask Wayne to find an answer to a question
  16. Voice ID Match
  17. Completed a BPM workflow
  18. Asked: “Is there anything else I can assist you with today?”
  19. Transfer a caller to another Five9 user
  20. Said: “thank you for calling”
  21. Accepted first call through Five9
  22. Set a disposition for digital service inquiry
  23. Tested/used the conference call option
  24. Set a disposition for card inquiry