Helpeda co-workerBookedCoconutappointmentSet adispositionfor cardinquirySet adispositionfor accountinquiryTested/usedtheconferencecall optionHad agood laughwith acustomerIntersectedsolicitationVoice IDenrollmentTransfer acaller toanotherFive9 userRecordedpersonalvoicemailgreetingVoiceIDMatchTransfer acaller to anext outsideof Five9Used thecustomer’snameAsked: “Isthere anythingelse I canassist youwith today?”Sentsomething tocustomer viaDocuSignUsed thecontacts list toplace a test callto a skill (ie.CashManagement)Learnedsomethingnew about aco-workerPlaced anoutboundcall throughFive9Said:“thankyou forcalling”Used AskWayne tofind ananswer to aquestionAcceptedfirst callthroughFive9Completeda BPMworkflowPlaceda callon holdSet adispositionfor digitalserviceinquiryHelpeda co-workerBookedCoconutappointmentSet adispositionfor cardinquirySet adispositionfor accountinquiryTested/usedtheconferencecall optionHad agood laughwith acustomerIntersectedsolicitationVoice IDenrollmentTransfer acaller toanotherFive9 userRecordedpersonalvoicemailgreetingVoiceIDMatchTransfer acaller to anext outsideof Five9Used thecustomer’snameAsked: “Isthere anythingelse I canassist youwith today?”Sentsomething tocustomer viaDocuSignUsed thecontacts list toplace a test callto a skill (ie.CashManagement)Learnedsomethingnew about aco-workerPlaced anoutboundcall throughFive9Said:“thankyou forcalling”Used AskWayne tofind ananswer to aquestionAcceptedfirst callthroughFive9Completeda BPMworkflowPlaceda callon holdSet adispositionfor digitalserviceinquiry

Five9 Launch Day! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped a co-worker
  2. Booked Coconut appointment
  3. Set a disposition for card inquiry
  4. Set a disposition for account inquiry
  5. Tested/used the conference call option
  6. Had a good laugh with a customer
  7. Intersected solicitation
  8. Voice ID enrollment
  9. Transfer a caller to another Five9 user
  10. Recorded personal voicemail greeting
  11. Voice ID Match
  12. Transfer a caller to an ext outside of Five9
  13. Used the customer’s name
  14. Asked: “Is there anything else I can assist you with today?”
  15. Sent something to customer via DocuSign
  16. Used the contacts list to place a test call to a skill (ie. Cash Management)
  17. Learned something new about a co-worker
  18. Placed an outbound call through Five9
  19. Said: “thank you for calling”
  20. Used Ask Wayne to find an answer to a question
  21. Accepted first call through Five9
  22. Completed a BPM workflow
  23. Placed a call on hold
  24. Set a disposition for digital service inquiry