Learnedsomethingnew about aco-workerTransfer acaller toanotherFive9 userSaid:“thankyou forcalling”Used AskWayne tofind ananswer to aquestionCompleteda BPMworkflowPlaced anoutboundcall throughFive9Transfer acaller to anext outsideof Five9VoiceIDMatchPlaceda callon holdHad agood laughwith acustomerSentsomething tocustomer viaDocuSignAsked: “Isthere anythingelse I canassist youwith today?”Voice IDenrollmentBookedCoconutappointmentSet adispositionfor accountinquiryHelpeda co-workerIntersectedsolicitationSet adispositionfor digitalserviceinquiryUsed thecontacts list toplace a test callto a skill (ie.CashManagement)Used thecustomer’snameTested/usedtheconferencecall optionSet adispositionfor cardinquiryRecordedpersonalvoicemailgreetingAcceptedfirst callthroughFive9Learnedsomethingnew about aco-workerTransfer acaller toanotherFive9 userSaid:“thankyou forcalling”Used AskWayne tofind ananswer to aquestionCompleteda BPMworkflowPlaced anoutboundcall throughFive9Transfer acaller to anext outsideof Five9VoiceIDMatchPlaceda callon holdHad agood laughwith acustomerSentsomething tocustomer viaDocuSignAsked: “Isthere anythingelse I canassist youwith today?”Voice IDenrollmentBookedCoconutappointmentSet adispositionfor accountinquiryHelpeda co-workerIntersectedsolicitationSet adispositionfor digitalserviceinquiryUsed thecontacts list toplace a test callto a skill (ie.CashManagement)Used thecustomer’snameTested/usedtheconferencecall optionSet adispositionfor cardinquiryRecordedpersonalvoicemailgreetingAcceptedfirst callthroughFive9

Five9 Launch Day! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Learned something new about a co-worker
  2. Transfer a caller to another Five9 user
  3. Said: “thank you for calling”
  4. Used Ask Wayne to find an answer to a question
  5. Completed a BPM workflow
  6. Placed an outbound call through Five9
  7. Transfer a caller to an ext outside of Five9
  8. Voice ID Match
  9. Placed a call on hold
  10. Had a good laugh with a customer
  11. Sent something to customer via DocuSign
  12. Asked: “Is there anything else I can assist you with today?”
  13. Voice ID enrollment
  14. Booked Coconut appointment
  15. Set a disposition for account inquiry
  16. Helped a co-worker
  17. Intersected solicitation
  18. Set a disposition for digital service inquiry
  19. Used the contacts list to place a test call to a skill (ie. Cash Management)
  20. Used the customer’s name
  21. Tested/used the conference call option
  22. Set a disposition for card inquiry
  23. Recorded personal voicemail greeting
  24. Accepted first call through Five9