BookedCoconutappointmentSet adispositionfor cardinquiryUsed thecontacts list toplace a test callto a skill (ie.CashManagement)Completeda BPMworkflowSentsomething tocustomer viaDocuSignAcceptedfirst callthroughFive9Used thecustomer’snameTransfer acaller to anext outsideof Five9Said:“thankyou forcalling”Set adispositionfor accountinquiryHelpeda co-workerVoice IDenrollmentAsked: “Isthere anythingelse I canassist youwith today?”Used AskWayne tofind ananswer to aquestionHad agood laughwith acustomerPlaceda callon holdTransfer acaller toanotherFive9 userLearnedsomethingnew about aco-workerVoiceIDMatchPlaced anoutboundcall throughFive9RecordedpersonalvoicemailgreetingIntersectedsolicitationSet adispositionfor digitalserviceinquiryTested/usedtheconferencecall optionBookedCoconutappointmentSet adispositionfor cardinquiryUsed thecontacts list toplace a test callto a skill (ie.CashManagement)Completeda BPMworkflowSentsomething tocustomer viaDocuSignAcceptedfirst callthroughFive9Used thecustomer’snameTransfer acaller to anext outsideof Five9Said:“thankyou forcalling”Set adispositionfor accountinquiryHelpeda co-workerVoice IDenrollmentAsked: “Isthere anythingelse I canassist youwith today?”Used AskWayne tofind ananswer to aquestionHad agood laughwith acustomerPlaceda callon holdTransfer acaller toanotherFive9 userLearnedsomethingnew about aco-workerVoiceIDMatchPlaced anoutboundcall throughFive9RecordedpersonalvoicemailgreetingIntersectedsolicitationSet adispositionfor digitalserviceinquiryTested/usedtheconferencecall option

Five9 Launch Day! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Booked Coconut appointment
  2. Set a disposition for card inquiry
  3. Used the contacts list to place a test call to a skill (ie. Cash Management)
  4. Completed a BPM workflow
  5. Sent something to customer via DocuSign
  6. Accepted first call through Five9
  7. Used the customer’s name
  8. Transfer a caller to an ext outside of Five9
  9. Said: “thank you for calling”
  10. Set a disposition for account inquiry
  11. Helped a co-worker
  12. Voice ID enrollment
  13. Asked: “Is there anything else I can assist you with today?”
  14. Used Ask Wayne to find an answer to a question
  15. Had a good laugh with a customer
  16. Placed a call on hold
  17. Transfer a caller to another Five9 user
  18. Learned something new about a co-worker
  19. Voice ID Match
  20. Placed an outbound call through Five9
  21. Recorded personal voicemail greeting
  22. Intersected solicitation
  23. Set a disposition for digital service inquiry
  24. Tested/used the conference call option