Said:“thankyou forcalling”Set adispositionfor cardinquiryLearnedsomethingnew about aco-workerUsed AskWayne tofind ananswer to aquestionPlaced anoutboundcall throughFive9IntersectedsolicitationSentsomething tocustomer viaDocuSignPlaceda callon holdAcceptedfirst callthroughFive9Used thecustomer’snameTested/usedtheconferencecall optionTransfer acaller to anext outsideof Five9Set adispositionfor accountinquiryCompleteda BPMworkflowVoiceIDMatchHad agood laughwith acustomerBookedCoconutappointmentAsked: “Isthere anythingelse I canassist youwith today?”Transfer acaller toanotherFive9 userSet adispositionfor digitalserviceinquiryUsed thecontacts list toplace a test callto a skill (ie.CashManagement)RecordedpersonalvoicemailgreetingVoice IDenrollmentHelpeda co-workerSaid:“thankyou forcalling”Set adispositionfor cardinquiryLearnedsomethingnew about aco-workerUsed AskWayne tofind ananswer to aquestionPlaced anoutboundcall throughFive9IntersectedsolicitationSentsomething tocustomer viaDocuSignPlaceda callon holdAcceptedfirst callthroughFive9Used thecustomer’snameTested/usedtheconferencecall optionTransfer acaller to anext outsideof Five9Set adispositionfor accountinquiryCompleteda BPMworkflowVoiceIDMatchHad agood laughwith acustomerBookedCoconutappointmentAsked: “Isthere anythingelse I canassist youwith today?”Transfer acaller toanotherFive9 userSet adispositionfor digitalserviceinquiryUsed thecontacts list toplace a test callto a skill (ie.CashManagement)RecordedpersonalvoicemailgreetingVoice IDenrollmentHelpeda co-worker

Five9 Launch Day! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Said: “thank you for calling”
  2. Set a disposition for card inquiry
  3. Learned something new about a co-worker
  4. Used Ask Wayne to find an answer to a question
  5. Placed an outbound call through Five9
  6. Intersected solicitation
  7. Sent something to customer via DocuSign
  8. Placed a call on hold
  9. Accepted first call through Five9
  10. Used the customer’s name
  11. Tested/used the conference call option
  12. Transfer a caller to an ext outside of Five9
  13. Set a disposition for account inquiry
  14. Completed a BPM workflow
  15. Voice ID Match
  16. Had a good laugh with a customer
  17. Booked Coconut appointment
  18. Asked: “Is there anything else I can assist you with today?”
  19. Transfer a caller to another Five9 user
  20. Set a disposition for digital service inquiry
  21. Used the contacts list to place a test call to a skill (ie. Cash Management)
  22. Recorded personal voicemail greeting
  23. Voice ID enrollment
  24. Helped a co-worker