Said:“thankyou forcalling”Used thecustomer’snameLearnedsomethingnew about aco-workerIntersectedsolicitationAsked: “Isthere anythingelse I canassist youwith today?”Transfer acaller toanotherFive9 userUsed AskWayne tofind ananswer to aquestionRecordedpersonalvoicemailgreetingPlaceda callon holdTested/usedtheconferencecall optionSentsomething tocustomer viaDocuSignHelpeda co-workerHad agood laughwith acustomerVoice IDenrollmentCompleteda BPMworkflowPlaced anoutboundcall throughFive9Used thecontacts list toplace a test callto a skill (ie.CashManagement)Set adispositionfor digitalserviceinquiryBookedCoconutappointmentSet adispositionfor cardinquiryVoiceIDMatchAcceptedfirst callthroughFive9Set adispositionfor accountinquiryTransfer acaller to anext outsideof Five9Said:“thankyou forcalling”Used thecustomer’snameLearnedsomethingnew about aco-workerIntersectedsolicitationAsked: “Isthere anythingelse I canassist youwith today?”Transfer acaller toanotherFive9 userUsed AskWayne tofind ananswer to aquestionRecordedpersonalvoicemailgreetingPlaceda callon holdTested/usedtheconferencecall optionSentsomething tocustomer viaDocuSignHelpeda co-workerHad agood laughwith acustomerVoice IDenrollmentCompleteda BPMworkflowPlaced anoutboundcall throughFive9Used thecontacts list toplace a test callto a skill (ie.CashManagement)Set adispositionfor digitalserviceinquiryBookedCoconutappointmentSet adispositionfor cardinquiryVoiceIDMatchAcceptedfirst callthroughFive9Set adispositionfor accountinquiryTransfer acaller to anext outsideof Five9

Five9 Launch Day! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Said: “thank you for calling”
  2. Used the customer’s name
  3. Learned something new about a co-worker
  4. Intersected solicitation
  5. Asked: “Is there anything else I can assist you with today?”
  6. Transfer a caller to another Five9 user
  7. Used Ask Wayne to find an answer to a question
  8. Recorded personal voicemail greeting
  9. Placed a call on hold
  10. Tested/used the conference call option
  11. Sent something to customer via DocuSign
  12. Helped a co-worker
  13. Had a good laugh with a customer
  14. Voice ID enrollment
  15. Completed a BPM workflow
  16. Placed an outbound call through Five9
  17. Used the contacts list to place a test call to a skill (ie. Cash Management)
  18. Set a disposition for digital service inquiry
  19. Booked Coconut appointment
  20. Set a disposition for card inquiry
  21. Voice ID Match
  22. Accepted first call through Five9
  23. Set a disposition for account inquiry
  24. Transfer a caller to an ext outside of Five9