(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Placed a call on hold
Set a disposition for card inquiry
Voice ID Match
Accepted first call through Five9
Placed an outbound call through Five9
Learned something new about a co-worker
Said: “thank you for calling”
Asked: “Is there anything else I can assist you with today?”
Sent something to customer via DocuSign
Completed a BPM workflow
Set a disposition for digital service inquiry
Had a good laugh with a customer
Helped a co-worker
Voice ID enrollment
Used Ask Wayne to find an answer to a question
Intersected solicitation
Set a disposition for account inquiry
Transfer a caller to an ext outside of Five9
Tested/used the conference call option
Used the contacts list to place a test call to a skill (ie. Cash Management)