This bingo card has a free space and 24 words: Voice ID Match, Voice ID enrollment, Transfer a caller to an ext outside of Five9, Transfer a caller to another Five9 user, Placed a call on hold, Learned something new about a co-worker, Helped a co-worker, Placed an outbound call through Five9, Said: “thank you for calling”, Recorded personal voicemail greeting, Used the customer’s name, Used the contacts list to place a test call to a skill (ie. Cash Management), Booked Coconut appointment, Had a good laugh with a customer, Tested/used the conference call option, Intersected solicitation, Completed a BPM workflow, Used Ask Wayne to find an answer to a question, Sent something to customer via DocuSign, Set a disposition for account inquiry, Set a disposition for card inquiry, Accepted first call through Five9, Set a disposition for digital service inquiry and Asked: “Is there anything else I can assist you with today?”.
Customer Service BINGO | Customer Service BINGO | Making it Easy | BIT BINGO | Contact Center Bingo!
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