Schedule 6appointmentstodayCallunder 5minutesServiceMemberneeds a201 faxedSaid theServiceMember'sNameSubmitteda PRMticketServiceMember'saccount isn'tactually withQTCRemainedcalm withupsetServiceMemberDe-escalateda ServiceMemberQuote amovie ona callMade aServiceMemberlaughServiceMemberalready hasaccess tothe E-PortalClocked-InSent emailfortransportationServiceMemberasks whatQTC standsforScheduled 3appointmentson one callWenttolunchCallover 10minutesScheduled3diagnosticsAdvised ofthereschedulingPolicyReceiveda BDD orIDESaccount"I need toupdatemyaddress."UsedServiceMember'sNameExplainedACE orIMOSentreferralback tothe VASchedule 6appointmentstodayCallunder 5minutesServiceMemberneeds a201 faxedSaid theServiceMember'sNameSubmitteda PRMticketServiceMember'saccount isn'tactually withQTCRemainedcalm withupsetServiceMemberDe-escalateda ServiceMemberQuote amovie ona callMade aServiceMemberlaughServiceMemberalready hasaccess tothe E-PortalClocked-InSent emailfortransportationServiceMemberasks whatQTC standsforScheduled 3appointmentson one callWenttolunchCallover 10minutesScheduled3diagnosticsAdvised ofthereschedulingPolicyReceiveda BDD orIDESaccount"I need toupdatemyaddress."UsedServiceMember'sNameExplainedACE orIMOSentreferralback tothe VA

QTC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Schedule 6 appointments today
  2. Call under 5 minutes
  3. Service Member needs a 201 faxed
  4. Said the Service Member's Name
  5. Submitted a PRM ticket
  6. Service Member's account isn't actually with QTC
  7. Remained calm with upset Service Member
  8. De-escalated a Service Member
  9. Quote a movie on a call
  10. Made a Service Member laugh
  11. Service Member already has access to the E-Portal
  12. Clocked -In
  13. Sent email for transportation
  14. Service Member asks what QTC stands for
  15. Scheduled 3 appointments on one call
  16. Went to lunch
  17. Call over 10 minutes
  18. Scheduled 3 diagnostics
  19. Advised of the rescheduling Policy
  20. Received a BDD or IDES account
  21. "I need to update my address."
  22. Used Service Member's Name
  23. Explained ACE or IMO
  24. Sent referral back to the VA