Receiveda BDD orIDESaccountRemainedcalm withupsetServiceMemberServiceMember'saccount isn'tactually withQTC"I need toupdatemyaddress."Submitteda PRMticketQuote amovie ona callSaid theServiceMember'sNameCallover 10minutesServiceMemberasks whatQTC standsforSchedule 6appointmentstodayServiceMemberalready hasaccess tothe E-PortalSentreferralback tothe VAServiceMemberneeds a201 faxedClocked-InExplainedACE orIMOScheduled 3appointmentson one callAdvised ofthereschedulingPolicyUsedServiceMember'sNameCallunder 5minutesSent emailfortransportationWenttolunchDe-escalateda ServiceMemberMade aServiceMemberlaughScheduled3diagnosticsReceiveda BDD orIDESaccountRemainedcalm withupsetServiceMemberServiceMember'saccount isn'tactually withQTC"I need toupdatemyaddress."Submitteda PRMticketQuote amovie ona callSaid theServiceMember'sNameCallover 10minutesServiceMemberasks whatQTC standsforSchedule 6appointmentstodayServiceMemberalready hasaccess tothe E-PortalSentreferralback tothe VAServiceMemberneeds a201 faxedClocked-InExplainedACE orIMOScheduled 3appointmentson one callAdvised ofthereschedulingPolicyUsedServiceMember'sNameCallunder 5minutesSent emailfortransportationWenttolunchDe-escalateda ServiceMemberMade aServiceMemberlaughScheduled3diagnostics

QTC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received a BDD or IDES account
  2. Remained calm with upset Service Member
  3. Service Member's account isn't actually with QTC
  4. "I need to update my address."
  5. Submitted a PRM ticket
  6. Quote a movie on a call
  7. Said the Service Member's Name
  8. Call over 10 minutes
  9. Service Member asks what QTC stands for
  10. Schedule 6 appointments today
  11. Service Member already has access to the E-Portal
  12. Sent referral back to the VA
  13. Service Member needs a 201 faxed
  14. Clocked -In
  15. Explained ACE or IMO
  16. Scheduled 3 appointments on one call
  17. Advised of the rescheduling Policy
  18. Used Service Member's Name
  19. Call under 5 minutes
  20. Sent email for transportation
  21. Went to lunch
  22. De-escalated a Service Member
  23. Made a Service Member laugh
  24. Scheduled 3 diagnostics