Callover 10minutesServiceMemberalready hasaccess tothe E-PortalAdvised ofthereschedulingPolicyClocked-InSaid theServiceMember'sName"I need toupdatemyaddress."UsedServiceMember'sNameExplainedACE orIMOQuote amovie ona callSubmitteda PRMticketServiceMember'saccount isn'tactually withQTCCallunder 5minutesScheduled3diagnosticsSentreferralback tothe VASchedule 6appointmentstodayServiceMemberneeds a201 faxedScheduled 3appointmentson one callRemainedcalm withupsetServiceMemberSent emailfortransportationReceiveda BDD orIDESaccountMade aServiceMemberlaughWenttolunchDe-escalateda ServiceMemberServiceMemberasks whatQTC standsforCallover 10minutesServiceMemberalready hasaccess tothe E-PortalAdvised ofthereschedulingPolicyClocked-InSaid theServiceMember'sName"I need toupdatemyaddress."UsedServiceMember'sNameExplainedACE orIMOQuote amovie ona callSubmitteda PRMticketServiceMember'saccount isn'tactually withQTCCallunder 5minutesScheduled3diagnosticsSentreferralback tothe VASchedule 6appointmentstodayServiceMemberneeds a201 faxedScheduled 3appointmentson one callRemainedcalm withupsetServiceMemberSent emailfortransportationReceiveda BDD orIDESaccountMade aServiceMemberlaughWenttolunchDe-escalateda ServiceMemberServiceMemberasks whatQTC standsfor

QTC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call over 10 minutes
  2. Service Member already has access to the E-Portal
  3. Advised of the rescheduling Policy
  4. Clocked -In
  5. Said the Service Member's Name
  6. "I need to update my address."
  7. Used Service Member's Name
  8. Explained ACE or IMO
  9. Quote a movie on a call
  10. Submitted a PRM ticket
  11. Service Member's account isn't actually with QTC
  12. Call under 5 minutes
  13. Scheduled 3 diagnostics
  14. Sent referral back to the VA
  15. Schedule 6 appointments today
  16. Service Member needs a 201 faxed
  17. Scheduled 3 appointments on one call
  18. Remained calm with upset Service Member
  19. Sent email for transportation
  20. Received a BDD or IDES account
  21. Made a Service Member laugh
  22. Went to lunch
  23. De-escalated a Service Member
  24. Service Member asks what QTC stands for