ServiceMemberalready hasaccess tothe E-PortalClocked-InMade aServiceMemberlaughReceiveda BDD orIDESaccountServiceMemberasks whatQTC standsforRemainedcalm withupsetServiceMemberSchedule 6appointmentstodayWenttolunchServiceMember'saccount isn'tactually withQTCQuote amovie ona call"I need toupdatemyaddress."Scheduled3diagnosticsSaid theServiceMember'sNameUsedServiceMember'sNameServiceMemberneeds a201 faxedDe-escalateda ServiceMemberSent emailfortransportationSubmitteda PRMticketScheduled 3appointmentson one callSentreferralback tothe VACallunder 5minutesAdvised ofthereschedulingPolicyExplainedACE orIMOCallover 10minutesServiceMemberalready hasaccess tothe E-PortalClocked-InMade aServiceMemberlaughReceiveda BDD orIDESaccountServiceMemberasks whatQTC standsforRemainedcalm withupsetServiceMemberSchedule 6appointmentstodayWenttolunchServiceMember'saccount isn'tactually withQTCQuote amovie ona call"I need toupdatemyaddress."Scheduled3diagnosticsSaid theServiceMember'sNameUsedServiceMember'sNameServiceMemberneeds a201 faxedDe-escalateda ServiceMemberSent emailfortransportationSubmitteda PRMticketScheduled 3appointmentson one callSentreferralback tothe VACallunder 5minutesAdvised ofthereschedulingPolicyExplainedACE orIMOCallover 10minutes

QTC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Service Member already has access to the E-Portal
  2. Clocked -In
  3. Made a Service Member laugh
  4. Received a BDD or IDES account
  5. Service Member asks what QTC stands for
  6. Remained calm with upset Service Member
  7. Schedule 6 appointments today
  8. Went to lunch
  9. Service Member's account isn't actually with QTC
  10. Quote a movie on a call
  11. "I need to update my address."
  12. Scheduled 3 diagnostics
  13. Said the Service Member's Name
  14. Used Service Member's Name
  15. Service Member needs a 201 faxed
  16. De-escalated a Service Member
  17. Sent email for transportation
  18. Submitted a PRM ticket
  19. Scheduled 3 appointments on one call
  20. Sent referral back to the VA
  21. Call under 5 minutes
  22. Advised of the rescheduling Policy
  23. Explained ACE or IMO
  24. Call over 10 minutes