ServiceMember'saccount isn'tactually withQTCScheduled 3appointmentson one call"I need toupdatemyaddress."ServiceMemberneeds a201 faxedReceiveda BDD orIDESaccountClocked-InMade aServiceMemberlaughCallover 10minutesCallunder 5minutesExplainedACE orIMOSentreferralback tothe VAUsedServiceMember'sNameSchedule 6appointmentstodayWenttolunchSubmitteda PRMticketSaid theServiceMember'sNameQuote amovie ona callScheduled3diagnosticsDe-escalateda ServiceMemberAdvised ofthereschedulingPolicyRemainedcalm withupsetServiceMemberSent emailfortransportationServiceMemberasks whatQTC standsforServiceMemberalready hasaccess tothe E-PortalServiceMember'saccount isn'tactually withQTCScheduled 3appointmentson one call"I need toupdatemyaddress."ServiceMemberneeds a201 faxedReceiveda BDD orIDESaccountClocked-InMade aServiceMemberlaughCallover 10minutesCallunder 5minutesExplainedACE orIMOSentreferralback tothe VAUsedServiceMember'sNameSchedule 6appointmentstodayWenttolunchSubmitteda PRMticketSaid theServiceMember'sNameQuote amovie ona callScheduled3diagnosticsDe-escalateda ServiceMemberAdvised ofthereschedulingPolicyRemainedcalm withupsetServiceMemberSent emailfortransportationServiceMemberasks whatQTC standsforServiceMemberalready hasaccess tothe E-Portal

QTC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Service Member's account isn't actually with QTC
  2. Scheduled 3 appointments on one call
  3. "I need to update my address."
  4. Service Member needs a 201 faxed
  5. Received a BDD or IDES account
  6. Clocked -In
  7. Made a Service Member laugh
  8. Call over 10 minutes
  9. Call under 5 minutes
  10. Explained ACE or IMO
  11. Sent referral back to the VA
  12. Used Service Member's Name
  13. Schedule 6 appointments today
  14. Went to lunch
  15. Submitted a PRM ticket
  16. Said the Service Member's Name
  17. Quote a movie on a call
  18. Scheduled 3 diagnostics
  19. De-escalated a Service Member
  20. Advised of the rescheduling Policy
  21. Remained calm with upset Service Member
  22. Sent email for transportation
  23. Service Member asks what QTC stands for
  24. Service Member already has access to the E-Portal