WenttolunchDe-escalateda ServiceMemberQuote amovie ona callSaid theServiceMember'sNameUsedServiceMember'sNameServiceMemberneeds a201 faxedServiceMemberasks whatQTC standsforMade aServiceMemberlaughServiceMemberalready hasaccess tothe E-Portal"I need toupdatemyaddress."Schedule 6appointmentstodayClocked-InCallover 10minutesCallunder 5minutesExplainedACE orIMORemainedcalm withupsetServiceMemberSubmitteda PRMticketServiceMember'saccount isn'tactually withQTCSentreferralback tothe VAScheduled3diagnosticsReceiveda BDD orIDESaccountScheduled 3appointmentson one callAdvised ofthereschedulingPolicySent emailfortransportationWenttolunchDe-escalateda ServiceMemberQuote amovie ona callSaid theServiceMember'sNameUsedServiceMember'sNameServiceMemberneeds a201 faxedServiceMemberasks whatQTC standsforMade aServiceMemberlaughServiceMemberalready hasaccess tothe E-Portal"I need toupdatemyaddress."Schedule 6appointmentstodayClocked-InCallover 10minutesCallunder 5minutesExplainedACE orIMORemainedcalm withupsetServiceMemberSubmitteda PRMticketServiceMember'saccount isn'tactually withQTCSentreferralback tothe VAScheduled3diagnosticsReceiveda BDD orIDESaccountScheduled 3appointmentson one callAdvised ofthereschedulingPolicySent emailfortransportation

QTC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Went to lunch
  2. De-escalated a Service Member
  3. Quote a movie on a call
  4. Said the Service Member's Name
  5. Used Service Member's Name
  6. Service Member needs a 201 faxed
  7. Service Member asks what QTC stands for
  8. Made a Service Member laugh
  9. Service Member already has access to the E-Portal
  10. "I need to update my address."
  11. Schedule 6 appointments today
  12. Clocked -In
  13. Call over 10 minutes
  14. Call under 5 minutes
  15. Explained ACE or IMO
  16. Remained calm with upset Service Member
  17. Submitted a PRM ticket
  18. Service Member's account isn't actually with QTC
  19. Sent referral back to the VA
  20. Scheduled 3 diagnostics
  21. Received a BDD or IDES account
  22. Scheduled 3 appointments on one call
  23. Advised of the rescheduling Policy
  24. Sent email for transportation