Schedule 6appointmentstodayScheduled3diagnosticsWenttolunchServiceMember'saccount isn'tactually withQTCServiceMemberneeds a201 faxedRemainedcalm withupsetServiceMemberAdvised ofthereschedulingPolicyServiceMemberasks whatQTC standsforUsedServiceMember'sNameMade aServiceMemberlaughCallover 10minutesExplainedACE orIMOQuote amovie ona callCallunder 5minutesServiceMemberalready hasaccess tothe E-PortalSentreferralback tothe VA"I need toupdatemyaddress."Clocked-InDe-escalateda ServiceMemberSent emailfortransportationSubmitteda PRMticketScheduled 3appointmentson one callSaid theServiceMember'sNameReceiveda BDD orIDESaccountSchedule 6appointmentstodayScheduled3diagnosticsWenttolunchServiceMember'saccount isn'tactually withQTCServiceMemberneeds a201 faxedRemainedcalm withupsetServiceMemberAdvised ofthereschedulingPolicyServiceMemberasks whatQTC standsforUsedServiceMember'sNameMade aServiceMemberlaughCallover 10minutesExplainedACE orIMOQuote amovie ona callCallunder 5minutesServiceMemberalready hasaccess tothe E-PortalSentreferralback tothe VA"I need toupdatemyaddress."Clocked-InDe-escalateda ServiceMemberSent emailfortransportationSubmitteda PRMticketScheduled 3appointmentson one callSaid theServiceMember'sNameReceiveda BDD orIDESaccount

QTC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Schedule 6 appointments today
  2. Scheduled 3 diagnostics
  3. Went to lunch
  4. Service Member's account isn't actually with QTC
  5. Service Member needs a 201 faxed
  6. Remained calm with upset Service Member
  7. Advised of the rescheduling Policy
  8. Service Member asks what QTC stands for
  9. Used Service Member's Name
  10. Made a Service Member laugh
  11. Call over 10 minutes
  12. Explained ACE or IMO
  13. Quote a movie on a call
  14. Call under 5 minutes
  15. Service Member already has access to the E-Portal
  16. Sent referral back to the VA
  17. "I need to update my address."
  18. Clocked -In
  19. De-escalated a Service Member
  20. Sent email for transportation
  21. Submitted a PRM ticket
  22. Scheduled 3 appointments on one call
  23. Said the Service Member's Name
  24. Received a BDD or IDES account