WenttolunchSubmitteda PRMticketDe-escalateda ServiceMemberMade aServiceMemberlaughSchedule 6appointmentstodayScheduled3diagnostics"I need toupdatemyaddress."ServiceMemberneeds a201 faxedSent emailfortransportationRemainedcalm withupsetServiceMemberCallover 10minutesUsedServiceMember'sNameReceiveda BDD orIDESaccountClocked-InServiceMemberasks whatQTC standsforAdvised ofthereschedulingPolicySaid theServiceMember'sNameExplainedACE orIMOServiceMember'saccount isn'tactually withQTCScheduled 3appointmentson one callQuote amovie ona callServiceMemberalready hasaccess tothe E-PortalSentreferralback tothe VACallunder 5minutesWenttolunchSubmitteda PRMticketDe-escalateda ServiceMemberMade aServiceMemberlaughSchedule 6appointmentstodayScheduled3diagnostics"I need toupdatemyaddress."ServiceMemberneeds a201 faxedSent emailfortransportationRemainedcalm withupsetServiceMemberCallover 10minutesUsedServiceMember'sNameReceiveda BDD orIDESaccountClocked-InServiceMemberasks whatQTC standsforAdvised ofthereschedulingPolicySaid theServiceMember'sNameExplainedACE orIMOServiceMember'saccount isn'tactually withQTCScheduled 3appointmentson one callQuote amovie ona callServiceMemberalready hasaccess tothe E-PortalSentreferralback tothe VACallunder 5minutes

QTC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Went to lunch
  2. Submitted a PRM ticket
  3. De-escalated a Service Member
  4. Made a Service Member laugh
  5. Schedule 6 appointments today
  6. Scheduled 3 diagnostics
  7. "I need to update my address."
  8. Service Member needs a 201 faxed
  9. Sent email for transportation
  10. Remained calm with upset Service Member
  11. Call over 10 minutes
  12. Used Service Member's Name
  13. Received a BDD or IDES account
  14. Clocked -In
  15. Service Member asks what QTC stands for
  16. Advised of the rescheduling Policy
  17. Said the Service Member's Name
  18. Explained ACE or IMO
  19. Service Member's account isn't actually with QTC
  20. Scheduled 3 appointments on one call
  21. Quote a movie on a call
  22. Service Member already has access to the E-Portal
  23. Sent referral back to the VA
  24. Call under 5 minutes