Scheduled 3appointmentson one callMade aServiceMemberlaughCallunder 5minutesRemainedcalm withupsetServiceMemberSent emailfortransportationSchedule 6appointmentstodayQuote amovie ona callServiceMemberneeds a201 faxedCallover 10minutes"I need toupdatemyaddress."UsedServiceMember'sNameServiceMemberalready hasaccess tothe E-PortalSubmitteda PRMticketReceiveda BDD orIDESaccountServiceMember'saccount isn'tactually withQTCAdvised ofthereschedulingPolicyExplainedACE orIMOServiceMemberasks whatQTC standsforWenttolunchScheduled3diagnosticsSaid theServiceMember'sNameSentreferralback tothe VADe-escalateda ServiceMemberClocked-InScheduled 3appointmentson one callMade aServiceMemberlaughCallunder 5minutesRemainedcalm withupsetServiceMemberSent emailfortransportationSchedule 6appointmentstodayQuote amovie ona callServiceMemberneeds a201 faxedCallover 10minutes"I need toupdatemyaddress."UsedServiceMember'sNameServiceMemberalready hasaccess tothe E-PortalSubmitteda PRMticketReceiveda BDD orIDESaccountServiceMember'saccount isn'tactually withQTCAdvised ofthereschedulingPolicyExplainedACE orIMOServiceMemberasks whatQTC standsforWenttolunchScheduled3diagnosticsSaid theServiceMember'sNameSentreferralback tothe VADe-escalateda ServiceMemberClocked-In

QTC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Scheduled 3 appointments on one call
  2. Made a Service Member laugh
  3. Call under 5 minutes
  4. Remained calm with upset Service Member
  5. Sent email for transportation
  6. Schedule 6 appointments today
  7. Quote a movie on a call
  8. Service Member needs a 201 faxed
  9. Call over 10 minutes
  10. "I need to update my address."
  11. Used Service Member's Name
  12. Service Member already has access to the E-Portal
  13. Submitted a PRM ticket
  14. Received a BDD or IDES account
  15. Service Member's account isn't actually with QTC
  16. Advised of the rescheduling Policy
  17. Explained ACE or IMO
  18. Service Member asks what QTC stands for
  19. Went to lunch
  20. Scheduled 3 diagnostics
  21. Said the Service Member's Name
  22. Sent referral back to the VA
  23. De-escalated a Service Member
  24. Clocked -In