ExplainedACE orIMOScheduled 3appointmentson one callQuote amovie ona callCallover 10minutesUsedServiceMember'sNameAdvised ofthereschedulingPolicyRemainedcalm withupsetServiceMemberMade aServiceMemberlaughWenttolunchServiceMemberasks whatQTC standsforServiceMember'saccount isn'tactually withQTCServiceMemberalready hasaccess tothe E-PortalReceiveda BDD orIDESaccountSaid theServiceMember'sNameSentreferralback tothe VAScheduled3diagnosticsSchedule 6appointmentstoday"I need toupdatemyaddress."ServiceMemberneeds a201 faxedDe-escalateda ServiceMemberCallunder 5minutesClocked-InSent emailfortransportationSubmitteda PRMticketExplainedACE orIMOScheduled 3appointmentson one callQuote amovie ona callCallover 10minutesUsedServiceMember'sNameAdvised ofthereschedulingPolicyRemainedcalm withupsetServiceMemberMade aServiceMemberlaughWenttolunchServiceMemberasks whatQTC standsforServiceMember'saccount isn'tactually withQTCServiceMemberalready hasaccess tothe E-PortalReceiveda BDD orIDESaccountSaid theServiceMember'sNameSentreferralback tothe VAScheduled3diagnosticsSchedule 6appointmentstoday"I need toupdatemyaddress."ServiceMemberneeds a201 faxedDe-escalateda ServiceMemberCallunder 5minutesClocked-InSent emailfortransportationSubmitteda PRMticket

QTC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explained ACE or IMO
  2. Scheduled 3 appointments on one call
  3. Quote a movie on a call
  4. Call over 10 minutes
  5. Used Service Member's Name
  6. Advised of the rescheduling Policy
  7. Remained calm with upset Service Member
  8. Made a Service Member laugh
  9. Went to lunch
  10. Service Member asks what QTC stands for
  11. Service Member's account isn't actually with QTC
  12. Service Member already has access to the E-Portal
  13. Received a BDD or IDES account
  14. Said the Service Member's Name
  15. Sent referral back to the VA
  16. Scheduled 3 diagnostics
  17. Schedule 6 appointments today
  18. "I need to update my address."
  19. Service Member needs a 201 faxed
  20. De-escalated a Service Member
  21. Call under 5 minutes
  22. Clocked -In
  23. Sent email for transportation
  24. Submitted a PRM ticket