Callunder 5minutesScheduled3diagnosticsWenttolunchReceiveda BDD orIDESaccountCallover 10minutesUsedServiceMember'sNameServiceMemberalready hasaccess tothe E-PortalQuote amovie ona callAdvised ofthereschedulingPolicySentreferralback tothe VAExplainedACE orIMOSent emailfortransportationDe-escalateda ServiceMemberClocked-InSchedule 6appointmentstodayServiceMember'saccount isn'tactually withQTC"I need toupdatemyaddress."Said theServiceMember'sNameScheduled 3appointmentson one callMade aServiceMemberlaughServiceMemberneeds a201 faxedSubmitteda PRMticketRemainedcalm withupsetServiceMemberServiceMemberasks whatQTC standsforCallunder 5minutesScheduled3diagnosticsWenttolunchReceiveda BDD orIDESaccountCallover 10minutesUsedServiceMember'sNameServiceMemberalready hasaccess tothe E-PortalQuote amovie ona callAdvised ofthereschedulingPolicySentreferralback tothe VAExplainedACE orIMOSent emailfortransportationDe-escalateda ServiceMemberClocked-InSchedule 6appointmentstodayServiceMember'saccount isn'tactually withQTC"I need toupdatemyaddress."Said theServiceMember'sNameScheduled 3appointmentson one callMade aServiceMemberlaughServiceMemberneeds a201 faxedSubmitteda PRMticketRemainedcalm withupsetServiceMemberServiceMemberasks whatQTC standsfor

QTC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call under 5 minutes
  2. Scheduled 3 diagnostics
  3. Went to lunch
  4. Received a BDD or IDES account
  5. Call over 10 minutes
  6. Used Service Member's Name
  7. Service Member already has access to the E-Portal
  8. Quote a movie on a call
  9. Advised of the rescheduling Policy
  10. Sent referral back to the VA
  11. Explained ACE or IMO
  12. Sent email for transportation
  13. De-escalated a Service Member
  14. Clocked -In
  15. Schedule 6 appointments today
  16. Service Member's account isn't actually with QTC
  17. "I need to update my address."
  18. Said the Service Member's Name
  19. Scheduled 3 appointments on one call
  20. Made a Service Member laugh
  21. Service Member needs a 201 faxed
  22. Submitted a PRM ticket
  23. Remained calm with upset Service Member
  24. Service Member asks what QTC stands for