This bingo card has a free space and 24 words: Used Service Member's Name, Service Member's account isn't actually with QTC, Service Member needs a 201 faxed, Explained ACE or IMO, Advised of the rescheduling Policy, Scheduled 3 diagnostics, Call over 10 minutes, De-escalated a Service Member, Service Member asks what QTC stands for, Schedule 6 appointments today, Sent referral back to the VA, Submitted a PRM ticket, Went to lunch, Clocked -In, Quote a movie on a call, Scheduled 3 appointments on one call, "I need to update my address.", Sent email for transportation, Received a BDD or IDES account, Said the Service Member's Name, Made a Service Member laugh, Remained calm with upset Service Member, Call under 5 minutes and Service Member already has access to the E-Portal.
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