Addpassengersto a claimThank acustomer fortheir years ofserviceShared abest practicewith theteamWork atleast 2tasks onone claimCheck yourtasks in "mytasks" in NGFile aFirstNotice ofLossUpdatecustomerspreferredcontactmethodSet aGHRNSMOI ona claimClosefinancials ona claimduring aninquiry callGet a"kudos"call from acustomerSet updigital payfor aclaimantSent a teammemberapplausepointsHelp runthe teamhuddlesetliability ona claimKeepaverageACW within 2minutes thewhole daySendcustomer arentaladvance payComplete aMake InitialContact forinsd or clmtRegisteredan insd fortextmessagingExplainedthesupplementprocess to acustomerUpdatedamagedetailsbeforesetting MOIReply to acustomeremail whileon an inquirycallSend adigitalpayment toa customerReceiveapplausepoints from apeer/leaderUsed the preauthenticatedcall scriptingAddpassengersto a claimThank acustomer fortheir years ofserviceShared abest practicewith theteamWork atleast 2tasks onone claimCheck yourtasks in "mytasks" in NGFile aFirstNotice ofLossUpdatecustomerspreferredcontactmethodSet aGHRNSMOI ona claimClosefinancials ona claimduring aninquiry callGet a"kudos"call from acustomerSet updigital payfor aclaimantSent a teammemberapplausepointsHelp runthe teamhuddlesetliability ona claimKeepaverageACW within 2minutes thewhole daySendcustomer arentaladvance payComplete aMake InitialContact forinsd or clmtRegisteredan insd fortextmessagingExplainedthesupplementprocess to acustomerUpdatedamagedetailsbeforesetting MOIReply to acustomeremail whileon an inquirycallSend adigitalpayment toa customerReceiveapplausepoints from apeer/leaderUsed the preauthenticatedcall scripting

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Add passengers to a claim
  2. Thank a customer for their years of service
  3. Shared a best practice with the team
  4. Work at least 2 tasks on one claim
  5. Check your tasks in "my tasks" in NG
  6. File a First Notice of Loss
  7. Update customers preferred contact method
  8. Set a GHRN SMOI on a claim
  9. Close financials on a claim during an inquiry call
  10. Get a "kudos" call from a customer
  11. Set up digital pay for a claimant
  12. Sent a team member applause points
  13. Help run the team huddle
  14. set liability on a claim
  15. Keep average ACW within 2 minutes the whole day
  16. Send customer a rental advance pay
  17. Complete a Make Initial Contact for insd or clmt
  18. Registered an insd for text messaging
  19. Explained the supplement process to a customer
  20. Update damage details before setting MOI
  21. Reply to a customer email while on an inquiry call
  22. Send a digital payment to a customer
  23. Receive applause points from a peer/leader
  24. Used the pre authenticated call scripting