Used the preauthenticatedcall scriptingHelp runthe teamhuddleSet updigital payfor aclaimantClosefinancials ona claimduring aninquiry callFile aFirstNotice ofLossUpdatecustomerspreferredcontactmethodReceiveapplausepoints from apeer/leaderComplete aMake InitialContact forinsd or clmtKeepaverageACW within 2minutes thewhole daysetliability ona claimThank acustomer fortheir years ofserviceSendcustomer arentaladvance payShared abest practicewith theteamExplainedthesupplementprocess to acustomerAddpassengersto a claimSend adigitalpayment toa customerSet aGHRNSMOI ona claimReply to acustomeremail whileon an inquirycallSent a teammemberapplausepointsCheck yourtasks in "mytasks" in NGWork atleast 2tasks onone claimGet a"kudos"call from acustomerRegisteredan insd fortextmessagingUpdatedamagedetailsbeforesetting MOIUsed the preauthenticatedcall scriptingHelp runthe teamhuddleSet updigital payfor aclaimantClosefinancials ona claimduring aninquiry callFile aFirstNotice ofLossUpdatecustomerspreferredcontactmethodReceiveapplausepoints from apeer/leaderComplete aMake InitialContact forinsd or clmtKeepaverageACW within 2minutes thewhole daysetliability ona claimThank acustomer fortheir years ofserviceSendcustomer arentaladvance payShared abest practicewith theteamExplainedthesupplementprocess to acustomerAddpassengersto a claimSend adigitalpayment toa customerSet aGHRNSMOI ona claimReply to acustomeremail whileon an inquirycallSent a teammemberapplausepointsCheck yourtasks in "mytasks" in NGWork atleast 2tasks onone claimGet a"kudos"call from acustomerRegisteredan insd fortextmessagingUpdatedamagedetailsbeforesetting MOI

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used the pre authenticated call scripting
  2. Help run the team huddle
  3. Set up digital pay for a claimant
  4. Close financials on a claim during an inquiry call
  5. File a First Notice of Loss
  6. Update customers preferred contact method
  7. Receive applause points from a peer/leader
  8. Complete a Make Initial Contact for insd or clmt
  9. Keep average ACW within 2 minutes the whole day
  10. set liability on a claim
  11. Thank a customer for their years of service
  12. Send customer a rental advance pay
  13. Shared a best practice with the team
  14. Explained the supplement process to a customer
  15. Add passengers to a claim
  16. Send a digital payment to a customer
  17. Set a GHRN SMOI on a claim
  18. Reply to a customer email while on an inquiry call
  19. Sent a team member applause points
  20. Check your tasks in "my tasks" in NG
  21. Work at least 2 tasks on one claim
  22. Get a "kudos" call from a customer
  23. Registered an insd for text messaging
  24. Update damage details before setting MOI