Shared abest practicewith theteamClosefinancials ona claimduring aninquiry callFile aFirstNotice ofLossSend adigitalpayment toa customerHelp runthe teamhuddleSet aGHRNSMOI ona claimAddpassengersto a claimSet updigital payfor aclaimantComplete aMake InitialContact forinsd or clmtSendcustomer arentaladvance payKeepaverageACW within 2minutes thewhole dayReply to acustomeremail whileon an inquirycallCheck yourtasks in "mytasks" in NGUpdatedamagedetailsbeforesetting MOIReceiveapplausepoints from apeer/leaderSent a teammemberapplausepointsThank acustomer fortheir years ofserviceGet a"kudos"call from acustomerUpdatecustomerspreferredcontactmethodExplainedthesupplementprocess to acustomerUsed the preauthenticatedcall scriptingRegisteredan insd fortextmessagingWork atleast 2tasks onone claimsetliability ona claimShared abest practicewith theteamClosefinancials ona claimduring aninquiry callFile aFirstNotice ofLossSend adigitalpayment toa customerHelp runthe teamhuddleSet aGHRNSMOI ona claimAddpassengersto a claimSet updigital payfor aclaimantComplete aMake InitialContact forinsd or clmtSendcustomer arentaladvance payKeepaverageACW within 2minutes thewhole dayReply to acustomeremail whileon an inquirycallCheck yourtasks in "mytasks" in NGUpdatedamagedetailsbeforesetting MOIReceiveapplausepoints from apeer/leaderSent a teammemberapplausepointsThank acustomer fortheir years ofserviceGet a"kudos"call from acustomerUpdatecustomerspreferredcontactmethodExplainedthesupplementprocess to acustomerUsed the preauthenticatedcall scriptingRegisteredan insd fortextmessagingWork atleast 2tasks onone claimsetliability ona claim

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Shared a best practice with the team
  2. Close financials on a claim during an inquiry call
  3. File a First Notice of Loss
  4. Send a digital payment to a customer
  5. Help run the team huddle
  6. Set a GHRN SMOI on a claim
  7. Add passengers to a claim
  8. Set up digital pay for a claimant
  9. Complete a Make Initial Contact for insd or clmt
  10. Send customer a rental advance pay
  11. Keep average ACW within 2 minutes the whole day
  12. Reply to a customer email while on an inquiry call
  13. Check your tasks in "my tasks" in NG
  14. Update damage details before setting MOI
  15. Receive applause points from a peer/leader
  16. Sent a team member applause points
  17. Thank a customer for their years of service
  18. Get a "kudos" call from a customer
  19. Update customers preferred contact method
  20. Explained the supplement process to a customer
  21. Used the pre authenticated call scripting
  22. Registered an insd for text messaging
  23. Work at least 2 tasks on one claim
  24. set liability on a claim