Sendcustomer arentaladvance payShared abest practicewith theteamCheck yourtasks in "mytasks" in NGReceiveapplausepoints from apeer/leaderGet a"kudos"call from acustomerRegisteredan insd fortextmessagingUpdatecustomerspreferredcontactmethodHelp runthe teamhuddleAddpassengersto a claimSet updigital payfor aclaimantThank acustomer fortheir years ofserviceSend adigitalpayment toa customerSet aGHRNSMOI ona claimExplainedthesupplementprocess to acustomerFile aFirstNotice ofLossComplete aMake InitialContact forinsd or clmtReply to acustomeremail whileon an inquirycallSent a teammemberapplausepointsUsed the preauthenticatedcall scriptingWork atleast 2tasks onone claimClosefinancials ona claimduring aninquiry callUpdatedamagedetailsbeforesetting MOIKeepaverageACW within 2minutes thewhole daysetliability ona claimSendcustomer arentaladvance payShared abest practicewith theteamCheck yourtasks in "mytasks" in NGReceiveapplausepoints from apeer/leaderGet a"kudos"call from acustomerRegisteredan insd fortextmessagingUpdatecustomerspreferredcontactmethodHelp runthe teamhuddleAddpassengersto a claimSet updigital payfor aclaimantThank acustomer fortheir years ofserviceSend adigitalpayment toa customerSet aGHRNSMOI ona claimExplainedthesupplementprocess to acustomerFile aFirstNotice ofLossComplete aMake InitialContact forinsd or clmtReply to acustomeremail whileon an inquirycallSent a teammemberapplausepointsUsed the preauthenticatedcall scriptingWork atleast 2tasks onone claimClosefinancials ona claimduring aninquiry callUpdatedamagedetailsbeforesetting MOIKeepaverageACW within 2minutes thewhole daysetliability ona claim

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send customer a rental advance pay
  2. Shared a best practice with the team
  3. Check your tasks in "my tasks" in NG
  4. Receive applause points from a peer/leader
  5. Get a "kudos" call from a customer
  6. Registered an insd for text messaging
  7. Update customers preferred contact method
  8. Help run the team huddle
  9. Add passengers to a claim
  10. Set up digital pay for a claimant
  11. Thank a customer for their years of service
  12. Send a digital payment to a customer
  13. Set a GHRN SMOI on a claim
  14. Explained the supplement process to a customer
  15. File a First Notice of Loss
  16. Complete a Make Initial Contact for insd or clmt
  17. Reply to a customer email while on an inquiry call
  18. Sent a team member applause points
  19. Used the pre authenticated call scripting
  20. Work at least 2 tasks on one claim
  21. Close financials on a claim during an inquiry call
  22. Update damage details before setting MOI
  23. Keep average ACW within 2 minutes the whole day
  24. set liability on a claim