Sendcustomer arentaladvance payClosefinancials ona claimduring aninquiry callAddpassengersto a claimShared abest practicewith theteamKeepaverageACW within 2minutes thewhole dayFile aFirstNotice ofLossGet a"kudos"call from acustomerUsed the preauthenticatedcall scriptingReceiveapplausepoints from apeer/leaderSend adigitalpayment toa customerUpdatecustomerspreferredcontactmethodRegisteredan insd fortextmessagingWork atleast 2tasks onone claimUpdatedamagedetailsbeforesetting MOISent a teammemberapplausepointsExplainedthesupplementprocess to acustomerComplete aMake InitialContact forinsd or clmtsetliability ona claimReply to acustomeremail whileon an inquirycallCheck yourtasks in "mytasks" in NGThank acustomer fortheir years ofserviceSet updigital payfor aclaimantSet aGHRNSMOI ona claimHelp runthe teamhuddleSendcustomer arentaladvance payClosefinancials ona claimduring aninquiry callAddpassengersto a claimShared abest practicewith theteamKeepaverageACW within 2minutes thewhole dayFile aFirstNotice ofLossGet a"kudos"call from acustomerUsed the preauthenticatedcall scriptingReceiveapplausepoints from apeer/leaderSend adigitalpayment toa customerUpdatecustomerspreferredcontactmethodRegisteredan insd fortextmessagingWork atleast 2tasks onone claimUpdatedamagedetailsbeforesetting MOISent a teammemberapplausepointsExplainedthesupplementprocess to acustomerComplete aMake InitialContact forinsd or clmtsetliability ona claimReply to acustomeremail whileon an inquirycallCheck yourtasks in "mytasks" in NGThank acustomer fortheir years ofserviceSet updigital payfor aclaimantSet aGHRNSMOI ona claimHelp runthe teamhuddle

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Send customer a rental advance pay
  2. Close financials on a claim during an inquiry call
  3. Add passengers to a claim
  4. Shared a best practice with the team
  5. Keep average ACW within 2 minutes the whole day
  6. File a First Notice of Loss
  7. Get a "kudos" call from a customer
  8. Used the pre authenticated call scripting
  9. Receive applause points from a peer/leader
  10. Send a digital payment to a customer
  11. Update customers preferred contact method
  12. Registered an insd for text messaging
  13. Work at least 2 tasks on one claim
  14. Update damage details before setting MOI
  15. Sent a team member applause points
  16. Explained the supplement process to a customer
  17. Complete a Make Initial Contact for insd or clmt
  18. set liability on a claim
  19. Reply to a customer email while on an inquiry call
  20. Check your tasks in "my tasks" in NG
  21. Thank a customer for their years of service
  22. Set up digital pay for a claimant
  23. Set a GHRN SMOI on a claim
  24. Help run the team huddle