Set aGHRNSMOI ona claimKeepaverageACW within 2minutes thewhole daySent a teammemberapplausepointsThank acustomer fortheir years ofserviceHelp runthe teamhuddleUsed the preauthenticatedcall scriptingRegisteredan insd fortextmessagingReceiveapplausepoints from apeer/leaderReply to acustomeremail whileon an inquirycallFile aFirstNotice ofLossUpdatecustomerspreferredcontactmethodWork atleast 2tasks onone claimComplete aMake InitialContact forinsd or clmtSend adigitalpayment toa customerShared abest practicewith theteamSet updigital payfor aclaimantGet a"kudos"call from acustomerUpdatedamagedetailsbeforesetting MOIClosefinancials ona claimduring aninquiry callsetliability ona claimCheck yourtasks in "mytasks" in NGAddpassengersto a claimExplainedthesupplementprocess to acustomerSendcustomer arentaladvance paySet aGHRNSMOI ona claimKeepaverageACW within 2minutes thewhole daySent a teammemberapplausepointsThank acustomer fortheir years ofserviceHelp runthe teamhuddleUsed the preauthenticatedcall scriptingRegisteredan insd fortextmessagingReceiveapplausepoints from apeer/leaderReply to acustomeremail whileon an inquirycallFile aFirstNotice ofLossUpdatecustomerspreferredcontactmethodWork atleast 2tasks onone claimComplete aMake InitialContact forinsd or clmtSend adigitalpayment toa customerShared abest practicewith theteamSet updigital payfor aclaimantGet a"kudos"call from acustomerUpdatedamagedetailsbeforesetting MOIClosefinancials ona claimduring aninquiry callsetliability ona claimCheck yourtasks in "mytasks" in NGAddpassengersto a claimExplainedthesupplementprocess to acustomerSendcustomer arentaladvance pay

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set a GHRN SMOI on a claim
  2. Keep average ACW within 2 minutes the whole day
  3. Sent a team member applause points
  4. Thank a customer for their years of service
  5. Help run the team huddle
  6. Used the pre authenticated call scripting
  7. Registered an insd for text messaging
  8. Receive applause points from a peer/leader
  9. Reply to a customer email while on an inquiry call
  10. File a First Notice of Loss
  11. Update customers preferred contact method
  12. Work at least 2 tasks on one claim
  13. Complete a Make Initial Contact for insd or clmt
  14. Send a digital payment to a customer
  15. Shared a best practice with the team
  16. Set up digital pay for a claimant
  17. Get a "kudos" call from a customer
  18. Update damage details before setting MOI
  19. Close financials on a claim during an inquiry call
  20. set liability on a claim
  21. Check your tasks in "my tasks" in NG
  22. Add passengers to a claim
  23. Explained the supplement process to a customer
  24. Send customer a rental advance pay