Work atleast 2tasks onone claimUpdatecustomerspreferredcontactmethodThank acustomer fortheir years ofserviceCheck yourtasks in "mytasks" in NGsetliability ona claimClosefinancials ona claimduring aninquiry callAddpassengersto a claimReply to acustomeremail whileon an inquirycallRegisteredan insd fortextmessagingUsed the preauthenticatedcall scriptingSend adigitalpayment toa customerSent a teammemberapplausepointsSet aGHRNSMOI ona claimFile aFirstNotice ofLossGet a"kudos"call from acustomerHelp runthe teamhuddleExplainedthesupplementprocess to acustomerComplete aMake InitialContact forinsd or clmtKeepaverageACW within 2minutes thewhole dayReceiveapplausepoints from apeer/leaderSendcustomer arentaladvance payShared abest practicewith theteamSet updigital payfor aclaimantUpdatedamagedetailsbeforesetting MOIWork atleast 2tasks onone claimUpdatecustomerspreferredcontactmethodThank acustomer fortheir years ofserviceCheck yourtasks in "mytasks" in NGsetliability ona claimClosefinancials ona claimduring aninquiry callAddpassengersto a claimReply to acustomeremail whileon an inquirycallRegisteredan insd fortextmessagingUsed the preauthenticatedcall scriptingSend adigitalpayment toa customerSent a teammemberapplausepointsSet aGHRNSMOI ona claimFile aFirstNotice ofLossGet a"kudos"call from acustomerHelp runthe teamhuddleExplainedthesupplementprocess to acustomerComplete aMake InitialContact forinsd or clmtKeepaverageACW within 2minutes thewhole dayReceiveapplausepoints from apeer/leaderSendcustomer arentaladvance payShared abest practicewith theteamSet updigital payfor aclaimantUpdatedamagedetailsbeforesetting MOI

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Work at least 2 tasks on one claim
  2. Update customers preferred contact method
  3. Thank a customer for their years of service
  4. Check your tasks in "my tasks" in NG
  5. set liability on a claim
  6. Close financials on a claim during an inquiry call
  7. Add passengers to a claim
  8. Reply to a customer email while on an inquiry call
  9. Registered an insd for text messaging
  10. Used the pre authenticated call scripting
  11. Send a digital payment to a customer
  12. Sent a team member applause points
  13. Set a GHRN SMOI on a claim
  14. File a First Notice of Loss
  15. Get a "kudos" call from a customer
  16. Help run the team huddle
  17. Explained the supplement process to a customer
  18. Complete a Make Initial Contact for insd or clmt
  19. Keep average ACW within 2 minutes the whole day
  20. Receive applause points from a peer/leader
  21. Send customer a rental advance pay
  22. Shared a best practice with the team
  23. Set up digital pay for a claimant
  24. Update damage details before setting MOI