Get a"kudos"call from acustomerRegisteredan insd fortextmessagingUpdatecustomerspreferredcontactmethodHelp runthe teamhuddleReply to acustomeremail whileon an inquirycallReceiveapplausepoints from apeer/leadersetliability ona claimAddpassengersto a claimShared abest practicewith theteamComplete aMake InitialContact forinsd or clmtExplainedthesupplementprocess to acustomerSend adigitalpayment toa customerFile aFirstNotice ofLossWork atleast 2tasks onone claimSet aGHRNSMOI ona claimSendcustomer arentaladvance paySet updigital payfor aclaimantSent a teammemberapplausepointsUpdatedamagedetailsbeforesetting MOIClosefinancials ona claimduring aninquiry callKeepaverageACW within 2minutes thewhole dayCheck yourtasks in "mytasks" in NGUsed the preauthenticatedcall scriptingThank acustomer fortheir years ofserviceGet a"kudos"call from acustomerRegisteredan insd fortextmessagingUpdatecustomerspreferredcontactmethodHelp runthe teamhuddleReply to acustomeremail whileon an inquirycallReceiveapplausepoints from apeer/leadersetliability ona claimAddpassengersto a claimShared abest practicewith theteamComplete aMake InitialContact forinsd or clmtExplainedthesupplementprocess to acustomerSend adigitalpayment toa customerFile aFirstNotice ofLossWork atleast 2tasks onone claimSet aGHRNSMOI ona claimSendcustomer arentaladvance paySet updigital payfor aclaimantSent a teammemberapplausepointsUpdatedamagedetailsbeforesetting MOIClosefinancials ona claimduring aninquiry callKeepaverageACW within 2minutes thewhole dayCheck yourtasks in "mytasks" in NGUsed the preauthenticatedcall scriptingThank acustomer fortheir years ofservice

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Get a "kudos" call from a customer
  2. Registered an insd for text messaging
  3. Update customers preferred contact method
  4. Help run the team huddle
  5. Reply to a customer email while on an inquiry call
  6. Receive applause points from a peer/leader
  7. set liability on a claim
  8. Add passengers to a claim
  9. Shared a best practice with the team
  10. Complete a Make Initial Contact for insd or clmt
  11. Explained the supplement process to a customer
  12. Send a digital payment to a customer
  13. File a First Notice of Loss
  14. Work at least 2 tasks on one claim
  15. Set a GHRN SMOI on a claim
  16. Send customer a rental advance pay
  17. Set up digital pay for a claimant
  18. Sent a team member applause points
  19. Update damage details before setting MOI
  20. Close financials on a claim during an inquiry call
  21. Keep average ACW within 2 minutes the whole day
  22. Check your tasks in "my tasks" in NG
  23. Used the pre authenticated call scripting
  24. Thank a customer for their years of service