Set updigital payfor aclaimantHelp runthe teamhuddleWork atleast 2tasks onone claimGet a"kudos"call from acustomerUpdatecustomerspreferredcontactmethodUsed the preauthenticatedcall scriptingAddpassengersto a claimsetliability ona claimReceiveapplausepoints from apeer/leaderUpdatedamagedetailsbeforesetting MOIShared abest practicewith theteamKeepaverageACW within 2minutes thewhole dayRegisteredan insd fortextmessagingSendcustomer arentaladvance paySend adigitalpayment toa customerExplainedthesupplementprocess to acustomerFile aFirstNotice ofLossSet aGHRNSMOI ona claimSent a teammemberapplausepointsComplete aMake InitialContact forinsd or clmtClosefinancials ona claimduring aninquiry callThank acustomer fortheir years ofserviceCheck yourtasks in "mytasks" in NGReply to acustomeremail whileon an inquirycallSet updigital payfor aclaimantHelp runthe teamhuddleWork atleast 2tasks onone claimGet a"kudos"call from acustomerUpdatecustomerspreferredcontactmethodUsed the preauthenticatedcall scriptingAddpassengersto a claimsetliability ona claimReceiveapplausepoints from apeer/leaderUpdatedamagedetailsbeforesetting MOIShared abest practicewith theteamKeepaverageACW within 2minutes thewhole dayRegisteredan insd fortextmessagingSendcustomer arentaladvance paySend adigitalpayment toa customerExplainedthesupplementprocess to acustomerFile aFirstNotice ofLossSet aGHRNSMOI ona claimSent a teammemberapplausepointsComplete aMake InitialContact forinsd or clmtClosefinancials ona claimduring aninquiry callThank acustomer fortheir years ofserviceCheck yourtasks in "mytasks" in NGReply to acustomeremail whileon an inquirycall

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up digital pay for a claimant
  2. Help run the team huddle
  3. Work at least 2 tasks on one claim
  4. Get a "kudos" call from a customer
  5. Update customers preferred contact method
  6. Used the pre authenticated call scripting
  7. Add passengers to a claim
  8. set liability on a claim
  9. Receive applause points from a peer/leader
  10. Update damage details before setting MOI
  11. Shared a best practice with the team
  12. Keep average ACW within 2 minutes the whole day
  13. Registered an insd for text messaging
  14. Send customer a rental advance pay
  15. Send a digital payment to a customer
  16. Explained the supplement process to a customer
  17. File a First Notice of Loss
  18. Set a GHRN SMOI on a claim
  19. Sent a team member applause points
  20. Complete a Make Initial Contact for insd or clmt
  21. Close financials on a claim during an inquiry call
  22. Thank a customer for their years of service
  23. Check your tasks in "my tasks" in NG
  24. Reply to a customer email while on an inquiry call