Sent a teammemberapplausepointsShared abest practicewith theteamReply to acustomeremail whileon an inquirycallReceiveapplausepoints from apeer/leaderUsed the preauthenticatedcall scriptingsetliability ona claimComplete aMake InitialContact forinsd or clmtThank acustomer fortheir years ofserviceWork atleast 2tasks onone claimGet a"kudos"call from acustomerFile aFirstNotice ofLossSend adigitalpayment toa customerExplainedthesupplementprocess to acustomerAddpassengersto a claimUpdatedamagedetailsbeforesetting MOISendcustomer arentaladvance payHelp runthe teamhuddleClosefinancials ona claimduring aninquiry callSet aGHRNSMOI ona claimKeepaverageACW within 2minutes thewhole dayCheck yourtasks in "mytasks" in NGSet updigital payfor aclaimantUpdatecustomerspreferredcontactmethodRegisteredan insd fortextmessagingSent a teammemberapplausepointsShared abest practicewith theteamReply to acustomeremail whileon an inquirycallReceiveapplausepoints from apeer/leaderUsed the preauthenticatedcall scriptingsetliability ona claimComplete aMake InitialContact forinsd or clmtThank acustomer fortheir years ofserviceWork atleast 2tasks onone claimGet a"kudos"call from acustomerFile aFirstNotice ofLossSend adigitalpayment toa customerExplainedthesupplementprocess to acustomerAddpassengersto a claimUpdatedamagedetailsbeforesetting MOISendcustomer arentaladvance payHelp runthe teamhuddleClosefinancials ona claimduring aninquiry callSet aGHRNSMOI ona claimKeepaverageACW within 2minutes thewhole dayCheck yourtasks in "mytasks" in NGSet updigital payfor aclaimantUpdatecustomerspreferredcontactmethodRegisteredan insd fortextmessaging

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Sent a team member applause points
  2. Shared a best practice with the team
  3. Reply to a customer email while on an inquiry call
  4. Receive applause points from a peer/leader
  5. Used the pre authenticated call scripting
  6. set liability on a claim
  7. Complete a Make Initial Contact for insd or clmt
  8. Thank a customer for their years of service
  9. Work at least 2 tasks on one claim
  10. Get a "kudos" call from a customer
  11. File a First Notice of Loss
  12. Send a digital payment to a customer
  13. Explained the supplement process to a customer
  14. Add passengers to a claim
  15. Update damage details before setting MOI
  16. Send customer a rental advance pay
  17. Help run the team huddle
  18. Close financials on a claim during an inquiry call
  19. Set a GHRN SMOI on a claim
  20. Keep average ACW within 2 minutes the whole day
  21. Check your tasks in "my tasks" in NG
  22. Set up digital pay for a claimant
  23. Update customers preferred contact method
  24. Registered an insd for text messaging