Receiveapplausepoints from apeer/leaderRegisteredan insd fortextmessagingSet aGHRNSMOI ona claimKeepaverageACW within 2minutes thewhole dayHelp runthe teamhuddleGet a"kudos"call from acustomerUpdatecustomerspreferredcontactmethodShared abest practicewith theteamSend adigitalpayment toa customerUpdatedamagedetailsbeforesetting MOIAddpassengersto a claimExplainedthesupplementprocess to acustomerReply to acustomeremail whileon an inquirycallCheck yourtasks in "mytasks" in NGsetliability ona claimWork atleast 2tasks onone claimThank acustomer fortheir years ofserviceSet updigital payfor aclaimantSendcustomer arentaladvance payUsed the preauthenticatedcall scriptingSent a teammemberapplausepointsClosefinancials ona claimduring aninquiry callFile aFirstNotice ofLossComplete aMake InitialContact forinsd or clmtReceiveapplausepoints from apeer/leaderRegisteredan insd fortextmessagingSet aGHRNSMOI ona claimKeepaverageACW within 2minutes thewhole dayHelp runthe teamhuddleGet a"kudos"call from acustomerUpdatecustomerspreferredcontactmethodShared abest practicewith theteamSend adigitalpayment toa customerUpdatedamagedetailsbeforesetting MOIAddpassengersto a claimExplainedthesupplementprocess to acustomerReply to acustomeremail whileon an inquirycallCheck yourtasks in "mytasks" in NGsetliability ona claimWork atleast 2tasks onone claimThank acustomer fortheir years ofserviceSet updigital payfor aclaimantSendcustomer arentaladvance payUsed the preauthenticatedcall scriptingSent a teammemberapplausepointsClosefinancials ona claimduring aninquiry callFile aFirstNotice ofLossComplete aMake InitialContact forinsd or clmt

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Receive applause points from a peer/leader
  2. Registered an insd for text messaging
  3. Set a GHRN SMOI on a claim
  4. Keep average ACW within 2 minutes the whole day
  5. Help run the team huddle
  6. Get a "kudos" call from a customer
  7. Update customers preferred contact method
  8. Shared a best practice with the team
  9. Send a digital payment to a customer
  10. Update damage details before setting MOI
  11. Add passengers to a claim
  12. Explained the supplement process to a customer
  13. Reply to a customer email while on an inquiry call
  14. Check your tasks in "my tasks" in NG
  15. set liability on a claim
  16. Work at least 2 tasks on one claim
  17. Thank a customer for their years of service
  18. Set up digital pay for a claimant
  19. Send customer a rental advance pay
  20. Used the pre authenticated call scripting
  21. Sent a team member applause points
  22. Close financials on a claim during an inquiry call
  23. File a First Notice of Loss
  24. Complete a Make Initial Contact for insd or clmt