Send adigitalpayment toa customerRegisteredan insd fortextmessagingSet updigital payfor aclaimantClosefinancials ona claimduring aninquiry callUpdatedamagedetailsbeforesetting MOIGet a"kudos"call from acustomersetliability ona claimSendcustomer arentaladvance payHelp runthe teamhuddleComplete aMake InitialContact forinsd or clmtUsed the preauthenticatedcall scriptingThank acustomer fortheir years ofserviceShared abest practicewith theteamUpdatecustomerspreferredcontactmethodExplainedthesupplementprocess to acustomerReply to acustomeremail whileon an inquirycallAddpassengersto a claimSet aGHRNSMOI ona claimCheck yourtasks in "mytasks" in NGReceiveapplausepoints from apeer/leaderFile aFirstNotice ofLossSent a teammemberapplausepointsWork atleast 2tasks onone claimKeepaverageACW within 2minutes thewhole daySend adigitalpayment toa customerRegisteredan insd fortextmessagingSet updigital payfor aclaimantClosefinancials ona claimduring aninquiry callUpdatedamagedetailsbeforesetting MOIGet a"kudos"call from acustomersetliability ona claimSendcustomer arentaladvance payHelp runthe teamhuddleComplete aMake InitialContact forinsd or clmtUsed the preauthenticatedcall scriptingThank acustomer fortheir years ofserviceShared abest practicewith theteamUpdatecustomerspreferredcontactmethodExplainedthesupplementprocess to acustomerReply to acustomeremail whileon an inquirycallAddpassengersto a claimSet aGHRNSMOI ona claimCheck yourtasks in "mytasks" in NGReceiveapplausepoints from apeer/leaderFile aFirstNotice ofLossSent a teammemberapplausepointsWork atleast 2tasks onone claimKeepaverageACW within 2minutes thewhole day

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send a digital payment to a customer
  2. Registered an insd for text messaging
  3. Set up digital pay for a claimant
  4. Close financials on a claim during an inquiry call
  5. Update damage details before setting MOI
  6. Get a "kudos" call from a customer
  7. set liability on a claim
  8. Send customer a rental advance pay
  9. Help run the team huddle
  10. Complete a Make Initial Contact for insd or clmt
  11. Used the pre authenticated call scripting
  12. Thank a customer for their years of service
  13. Shared a best practice with the team
  14. Update customers preferred contact method
  15. Explained the supplement process to a customer
  16. Reply to a customer email while on an inquiry call
  17. Add passengers to a claim
  18. Set a GHRN SMOI on a claim
  19. Check your tasks in "my tasks" in NG
  20. Receive applause points from a peer/leader
  21. File a First Notice of Loss
  22. Sent a team member applause points
  23. Work at least 2 tasks on one claim
  24. Keep average ACW within 2 minutes the whole day