Updatedamagedetailsbeforesetting MOIAddpassengersto a claimUpdatecustomerspreferredcontactmethodExplainedthesupplementprocess to acustomerShared abest practicewith theteamFile aFirstNotice ofLossComplete aMake InitialContact forinsd or clmtKeepaverageACW within 2minutes thewhole dayUsed the preauthenticatedcall scriptingThank acustomer fortheir years ofserviceSet updigital payfor aclaimantSendcustomer arentaladvance paySend adigitalpayment toa customersetliability ona claimWork atleast 2tasks onone claimCheck yourtasks in "mytasks" in NGReply to acustomeremail whileon an inquirycallRegisteredan insd fortextmessagingReceiveapplausepoints from apeer/leaderSet aGHRNSMOI ona claimClosefinancials ona claimduring aninquiry callGet a"kudos"call from acustomerHelp runthe teamhuddleSent a teammemberapplausepointsUpdatedamagedetailsbeforesetting MOIAddpassengersto a claimUpdatecustomerspreferredcontactmethodExplainedthesupplementprocess to acustomerShared abest practicewith theteamFile aFirstNotice ofLossComplete aMake InitialContact forinsd or clmtKeepaverageACW within 2minutes thewhole dayUsed the preauthenticatedcall scriptingThank acustomer fortheir years ofserviceSet updigital payfor aclaimantSendcustomer arentaladvance paySend adigitalpayment toa customersetliability ona claimWork atleast 2tasks onone claimCheck yourtasks in "mytasks" in NGReply to acustomeremail whileon an inquirycallRegisteredan insd fortextmessagingReceiveapplausepoints from apeer/leaderSet aGHRNSMOI ona claimClosefinancials ona claimduring aninquiry callGet a"kudos"call from acustomerHelp runthe teamhuddleSent a teammemberapplausepoints

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Update damage details before setting MOI
  2. Add passengers to a claim
  3. Update customers preferred contact method
  4. Explained the supplement process to a customer
  5. Shared a best practice with the team
  6. File a First Notice of Loss
  7. Complete a Make Initial Contact for insd or clmt
  8. Keep average ACW within 2 minutes the whole day
  9. Used the pre authenticated call scripting
  10. Thank a customer for their years of service
  11. Set up digital pay for a claimant
  12. Send customer a rental advance pay
  13. Send a digital payment to a customer
  14. set liability on a claim
  15. Work at least 2 tasks on one claim
  16. Check your tasks in "my tasks" in NG
  17. Reply to a customer email while on an inquiry call
  18. Registered an insd for text messaging
  19. Receive applause points from a peer/leader
  20. Set a GHRN SMOI on a claim
  21. Close financials on a claim during an inquiry call
  22. Get a "kudos" call from a customer
  23. Help run the team huddle
  24. Sent a team member applause points