Set updigital payfor aclaimantSent a teammemberapplausepointsAddpassengersto a claimReceiveapplausepoints from apeer/leaderThank acustomer fortheir years ofserviceComplete aMake InitialContact forinsd or clmtUpdatedamagedetailsbeforesetting MOIHelp runthe teamhuddleReply to acustomeremail whileon an inquirycallSendcustomer arentaladvance payUpdatecustomerspreferredcontactmethodRegisteredan insd fortextmessagingSet aGHRNSMOI ona claimShared abest practicewith theteamUsed the preauthenticatedcall scriptingKeepaverageACW within 2minutes thewhole dayCheck yourtasks in "mytasks" in NGClosefinancials ona claimduring aninquiry callWork atleast 2tasks onone claimExplainedthesupplementprocess to acustomerGet a"kudos"call from acustomersetliability ona claimFile aFirstNotice ofLossSend adigitalpayment toa customerSet updigital payfor aclaimantSent a teammemberapplausepointsAddpassengersto a claimReceiveapplausepoints from apeer/leaderThank acustomer fortheir years ofserviceComplete aMake InitialContact forinsd or clmtUpdatedamagedetailsbeforesetting MOIHelp runthe teamhuddleReply to acustomeremail whileon an inquirycallSendcustomer arentaladvance payUpdatecustomerspreferredcontactmethodRegisteredan insd fortextmessagingSet aGHRNSMOI ona claimShared abest practicewith theteamUsed the preauthenticatedcall scriptingKeepaverageACW within 2minutes thewhole dayCheck yourtasks in "mytasks" in NGClosefinancials ona claimduring aninquiry callWork atleast 2tasks onone claimExplainedthesupplementprocess to acustomerGet a"kudos"call from acustomersetliability ona claimFile aFirstNotice ofLossSend adigitalpayment toa customer

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up digital pay for a claimant
  2. Sent a team member applause points
  3. Add passengers to a claim
  4. Receive applause points from a peer/leader
  5. Thank a customer for their years of service
  6. Complete a Make Initial Contact for insd or clmt
  7. Update damage details before setting MOI
  8. Help run the team huddle
  9. Reply to a customer email while on an inquiry call
  10. Send customer a rental advance pay
  11. Update customers preferred contact method
  12. Registered an insd for text messaging
  13. Set a GHRN SMOI on a claim
  14. Shared a best practice with the team
  15. Used the pre authenticated call scripting
  16. Keep average ACW within 2 minutes the whole day
  17. Check your tasks in "my tasks" in NG
  18. Close financials on a claim during an inquiry call
  19. Work at least 2 tasks on one claim
  20. Explained the supplement process to a customer
  21. Get a "kudos" call from a customer
  22. set liability on a claim
  23. File a First Notice of Loss
  24. Send a digital payment to a customer