KeepaverageACW within 2minutes thewhole daySend adigitalpayment toa customerSendcustomer arentaladvance payShared abest practicewith theteamWork atleast 2tasks onone claimReceiveapplausepoints from apeer/leaderFile aFirstNotice ofLossReply to acustomeremail whileon an inquirycallGet a"kudos"call from acustomerExplainedthesupplementprocess to acustomerUsed the preauthenticatedcall scriptingRegisteredan insd fortextmessagingUpdatedamagedetailsbeforesetting MOIUpdatecustomerspreferredcontactmethodComplete aMake InitialContact forinsd or clmtHelp runthe teamhuddleSet updigital payfor aclaimantThank acustomer fortheir years ofservicesetliability ona claimSent a teammemberapplausepointsAddpassengersto a claimClosefinancials ona claimduring aninquiry callCheck yourtasks in "mytasks" in NGSet aGHRNSMOI ona claimKeepaverageACW within 2minutes thewhole daySend adigitalpayment toa customerSendcustomer arentaladvance payShared abest practicewith theteamWork atleast 2tasks onone claimReceiveapplausepoints from apeer/leaderFile aFirstNotice ofLossReply to acustomeremail whileon an inquirycallGet a"kudos"call from acustomerExplainedthesupplementprocess to acustomerUsed the preauthenticatedcall scriptingRegisteredan insd fortextmessagingUpdatedamagedetailsbeforesetting MOIUpdatecustomerspreferredcontactmethodComplete aMake InitialContact forinsd or clmtHelp runthe teamhuddleSet updigital payfor aclaimantThank acustomer fortheir years ofservicesetliability ona claimSent a teammemberapplausepointsAddpassengersto a claimClosefinancials ona claimduring aninquiry callCheck yourtasks in "mytasks" in NGSet aGHRNSMOI ona claim

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Keep average ACW within 2 minutes the whole day
  2. Send a digital payment to a customer
  3. Send customer a rental advance pay
  4. Shared a best practice with the team
  5. Work at least 2 tasks on one claim
  6. Receive applause points from a peer/leader
  7. File a First Notice of Loss
  8. Reply to a customer email while on an inquiry call
  9. Get a "kudos" call from a customer
  10. Explained the supplement process to a customer
  11. Used the pre authenticated call scripting
  12. Registered an insd for text messaging
  13. Update damage details before setting MOI
  14. Update customers preferred contact method
  15. Complete a Make Initial Contact for insd or clmt
  16. Help run the team huddle
  17. Set up digital pay for a claimant
  18. Thank a customer for their years of service
  19. set liability on a claim
  20. Sent a team member applause points
  21. Add passengers to a claim
  22. Close financials on a claim during an inquiry call
  23. Check your tasks in "my tasks" in NG
  24. Set a GHRN SMOI on a claim