Reply to acustomeremail whileon an inquirycallSet aGHRNSMOI ona claimsetliability ona claimGet a"kudos"call from acustomerComplete aMake InitialContact forinsd or clmtShared abest practicewith theteamClosefinancials ona claimduring aninquiry callSendcustomer arentaladvance payWork atleast 2tasks onone claimExplainedthesupplementprocess to acustomerHelp runthe teamhuddleCheck yourtasks in "mytasks" in NGUpdatecustomerspreferredcontactmethodAddpassengersto a claimKeepaverageACW within 2minutes thewhole dayRegisteredan insd fortextmessagingSet updigital payfor aclaimantSent a teammemberapplausepointsReceiveapplausepoints from apeer/leaderUsed the preauthenticatedcall scriptingThank acustomer fortheir years ofserviceUpdatedamagedetailsbeforesetting MOIFile aFirstNotice ofLossSend adigitalpayment toa customerReply to acustomeremail whileon an inquirycallSet aGHRNSMOI ona claimsetliability ona claimGet a"kudos"call from acustomerComplete aMake InitialContact forinsd or clmtShared abest practicewith theteamClosefinancials ona claimduring aninquiry callSendcustomer arentaladvance payWork atleast 2tasks onone claimExplainedthesupplementprocess to acustomerHelp runthe teamhuddleCheck yourtasks in "mytasks" in NGUpdatecustomerspreferredcontactmethodAddpassengersto a claimKeepaverageACW within 2minutes thewhole dayRegisteredan insd fortextmessagingSet updigital payfor aclaimantSent a teammemberapplausepointsReceiveapplausepoints from apeer/leaderUsed the preauthenticatedcall scriptingThank acustomer fortheir years ofserviceUpdatedamagedetailsbeforesetting MOIFile aFirstNotice ofLossSend adigitalpayment toa customer

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reply to a customer email while on an inquiry call
  2. Set a GHRN SMOI on a claim
  3. set liability on a claim
  4. Get a "kudos" call from a customer
  5. Complete a Make Initial Contact for insd or clmt
  6. Shared a best practice with the team
  7. Close financials on a claim during an inquiry call
  8. Send customer a rental advance pay
  9. Work at least 2 tasks on one claim
  10. Explained the supplement process to a customer
  11. Help run the team huddle
  12. Check your tasks in "my tasks" in NG
  13. Update customers preferred contact method
  14. Add passengers to a claim
  15. Keep average ACW within 2 minutes the whole day
  16. Registered an insd for text messaging
  17. Set up digital pay for a claimant
  18. Sent a team member applause points
  19. Receive applause points from a peer/leader
  20. Used the pre authenticated call scripting
  21. Thank a customer for their years of service
  22. Update damage details before setting MOI
  23. File a First Notice of Loss
  24. Send a digital payment to a customer