Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Keep average ACW within 2 minutes the whole day
2. Send customer a rental advance pay
3. Used the pre authenticated call scripting
4. Work at least 2 tasks on one claim
5. Reply to a customer email while on an inquiry call
6. set liability on a claim
7. Set up digital pay for a claimant
8. File a First Notice of Loss
9. Send a digital payment to a customer
10. Thank a customer for their years of service
11. Registered an insd for text messaging
12. Update damage details before setting MOI
13. Help run the team huddle
14. Check your tasks in "my tasks" in NG
15. Update customers preferred contact method
16. Close financials on a claim during an inquiry call
17. Receive applause points from a peer/leader
18. Add passengers to a claim
19. Explained the supplement process to a customer
20. Complete a Make Initial Contact for insd or clmt
21. Sent a team member applause points
22. Set a GHRN SMOI on a claim
23. Get a "kudos" call from a customer
24. Shared a best practice with the team