Work atleast 2tasks onone claimExplainedthesupplementprocess to acustomerSet aGHRNSMOI ona claimReceiveapplausepoints from apeer/leaderKeepaverageACW within 2minutes thewhole dayShared abest practicewith theteamUpdatedamagedetailsbeforesetting MOIComplete aMake InitialContact forinsd or clmtRegisteredan insd fortextmessagingUpdatecustomerspreferredcontactmethodSend adigitalpayment toa customerHelp runthe teamhuddleThank acustomer fortheir years ofserviceSet updigital payfor aclaimantReply to acustomeremail whileon an inquirycallsetliability ona claimClosefinancials ona claimduring aninquiry callCheck yourtasks in "mytasks" in NGSent a teammemberapplausepointsUsed the preauthenticatedcall scriptingGet a"kudos"call from acustomerSendcustomer arentaladvance payAddpassengersto a claimFile aFirstNotice ofLossWork atleast 2tasks onone claimExplainedthesupplementprocess to acustomerSet aGHRNSMOI ona claimReceiveapplausepoints from apeer/leaderKeepaverageACW within 2minutes thewhole dayShared abest practicewith theteamUpdatedamagedetailsbeforesetting MOIComplete aMake InitialContact forinsd or clmtRegisteredan insd fortextmessagingUpdatecustomerspreferredcontactmethodSend adigitalpayment toa customerHelp runthe teamhuddleThank acustomer fortheir years ofserviceSet updigital payfor aclaimantReply to acustomeremail whileon an inquirycallsetliability ona claimClosefinancials ona claimduring aninquiry callCheck yourtasks in "mytasks" in NGSent a teammemberapplausepointsUsed the preauthenticatedcall scriptingGet a"kudos"call from acustomerSendcustomer arentaladvance payAddpassengersto a claimFile aFirstNotice ofLoss

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Work at least 2 tasks on one claim
  2. Explained the supplement process to a customer
  3. Set a GHRN SMOI on a claim
  4. Receive applause points from a peer/leader
  5. Keep average ACW within 2 minutes the whole day
  6. Shared a best practice with the team
  7. Update damage details before setting MOI
  8. Complete a Make Initial Contact for insd or clmt
  9. Registered an insd for text messaging
  10. Update customers preferred contact method
  11. Send a digital payment to a customer
  12. Help run the team huddle
  13. Thank a customer for their years of service
  14. Set up digital pay for a claimant
  15. Reply to a customer email while on an inquiry call
  16. set liability on a claim
  17. Close financials on a claim during an inquiry call
  18. Check your tasks in "my tasks" in NG
  19. Sent a team member applause points
  20. Used the pre authenticated call scripting
  21. Get a "kudos" call from a customer
  22. Send customer a rental advance pay
  23. Add passengers to a claim
  24. File a First Notice of Loss