Complete aMake InitialContact forinsd or clmtHelp runthe teamhuddleReply to acustomeremail whileon an inquirycallSet updigital payfor aclaimantUsed the preauthenticatedcall scriptingSent a teammemberapplausepointsClosefinancials ona claimduring aninquiry callAddpassengersto a claimGet a"kudos"call from acustomerUpdatecustomerspreferredcontactmethodReceiveapplausepoints from apeer/leaderSend adigitalpayment toa customerWork atleast 2tasks onone claimKeepaverageACW within 2minutes thewhole dayRegisteredan insd fortextmessagingCheck yourtasks in "mytasks" in NGFile aFirstNotice ofLossUpdatedamagedetailsbeforesetting MOIThank acustomer fortheir years ofserviceSendcustomer arentaladvance payExplainedthesupplementprocess to acustomersetliability ona claimSet aGHRNSMOI ona claimShared abest practicewith theteamComplete aMake InitialContact forinsd or clmtHelp runthe teamhuddleReply to acustomeremail whileon an inquirycallSet updigital payfor aclaimantUsed the preauthenticatedcall scriptingSent a teammemberapplausepointsClosefinancials ona claimduring aninquiry callAddpassengersto a claimGet a"kudos"call from acustomerUpdatecustomerspreferredcontactmethodReceiveapplausepoints from apeer/leaderSend adigitalpayment toa customerWork atleast 2tasks onone claimKeepaverageACW within 2minutes thewhole dayRegisteredan insd fortextmessagingCheck yourtasks in "mytasks" in NGFile aFirstNotice ofLossUpdatedamagedetailsbeforesetting MOIThank acustomer fortheir years ofserviceSendcustomer arentaladvance payExplainedthesupplementprocess to acustomersetliability ona claimSet aGHRNSMOI ona claimShared abest practicewith theteam

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete a Make Initial Contact for insd or clmt
  2. Help run the team huddle
  3. Reply to a customer email while on an inquiry call
  4. Set up digital pay for a claimant
  5. Used the pre authenticated call scripting
  6. Sent a team member applause points
  7. Close financials on a claim during an inquiry call
  8. Add passengers to a claim
  9. Get a "kudos" call from a customer
  10. Update customers preferred contact method
  11. Receive applause points from a peer/leader
  12. Send a digital payment to a customer
  13. Work at least 2 tasks on one claim
  14. Keep average ACW within 2 minutes the whole day
  15. Registered an insd for text messaging
  16. Check your tasks in "my tasks" in NG
  17. File a First Notice of Loss
  18. Update damage details before setting MOI
  19. Thank a customer for their years of service
  20. Send customer a rental advance pay
  21. Explained the supplement process to a customer
  22. set liability on a claim
  23. Set a GHRN SMOI on a claim
  24. Shared a best practice with the team