UpdatecustomerspreferredcontactmethodHelp runthe teamhuddleShared abest practicewith theteamAddpassengersto a claimClosefinancials ona claimduring aninquiry callRegisteredan insd fortextmessagingFile aFirstNotice ofLossExplainedthesupplementprocess to acustomersetliability ona claimCheck yourtasks in "mytasks" in NGSendcustomer arentaladvance payReceiveapplausepoints from apeer/leaderComplete aMake InitialContact forinsd or clmtSet aGHRNSMOI ona claimKeepaverageACW within 2minutes thewhole dayUpdatedamagedetailsbeforesetting MOIThank acustomer fortheir years ofserviceGet a"kudos"call from acustomerReply to acustomeremail whileon an inquirycallUsed the preauthenticatedcall scriptingWork atleast 2tasks onone claimSet updigital payfor aclaimantSend adigitalpayment toa customerSent a teammemberapplausepointsUpdatecustomerspreferredcontactmethodHelp runthe teamhuddleShared abest practicewith theteamAddpassengersto a claimClosefinancials ona claimduring aninquiry callRegisteredan insd fortextmessagingFile aFirstNotice ofLossExplainedthesupplementprocess to acustomersetliability ona claimCheck yourtasks in "mytasks" in NGSendcustomer arentaladvance payReceiveapplausepoints from apeer/leaderComplete aMake InitialContact forinsd or clmtSet aGHRNSMOI ona claimKeepaverageACW within 2minutes thewhole dayUpdatedamagedetailsbeforesetting MOIThank acustomer fortheir years ofserviceGet a"kudos"call from acustomerReply to acustomeremail whileon an inquirycallUsed the preauthenticatedcall scriptingWork atleast 2tasks onone claimSet updigital payfor aclaimantSend adigitalpayment toa customerSent a teammemberapplausepoints

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Update customers preferred contact method
  2. Help run the team huddle
  3. Shared a best practice with the team
  4. Add passengers to a claim
  5. Close financials on a claim during an inquiry call
  6. Registered an insd for text messaging
  7. File a First Notice of Loss
  8. Explained the supplement process to a customer
  9. set liability on a claim
  10. Check your tasks in "my tasks" in NG
  11. Send customer a rental advance pay
  12. Receive applause points from a peer/leader
  13. Complete a Make Initial Contact for insd or clmt
  14. Set a GHRN SMOI on a claim
  15. Keep average ACW within 2 minutes the whole day
  16. Update damage details before setting MOI
  17. Thank a customer for their years of service
  18. Get a "kudos" call from a customer
  19. Reply to a customer email while on an inquiry call
  20. Used the pre authenticated call scripting
  21. Work at least 2 tasks on one claim
  22. Set up digital pay for a claimant
  23. Send a digital payment to a customer
  24. Sent a team member applause points