Updatedamagedetailsbeforesetting MOIUpdatecustomerspreferredcontactmethodUsed the preauthenticatedcall scriptingGet a"kudos"call from acustomerFile aFirstNotice ofLossHelp runthe teamhuddleWork atleast 2tasks onone claimShared abest practicewith theteamSet aGHRNSMOI ona claimSend adigitalpayment toa customerSendcustomer arentaladvance payKeepaverageACW within 2minutes thewhole dayComplete aMake InitialContact forinsd or clmtRegisteredan insd fortextmessagingReceiveapplausepoints from apeer/leaderCheck yourtasks in "mytasks" in NGReply to acustomeremail whileon an inquirycallThank acustomer fortheir years ofserviceAddpassengersto a claimClosefinancials ona claimduring aninquiry callExplainedthesupplementprocess to acustomersetliability ona claimSet updigital payfor aclaimantSent a teammemberapplausepointsUpdatedamagedetailsbeforesetting MOIUpdatecustomerspreferredcontactmethodUsed the preauthenticatedcall scriptingGet a"kudos"call from acustomerFile aFirstNotice ofLossHelp runthe teamhuddleWork atleast 2tasks onone claimShared abest practicewith theteamSet aGHRNSMOI ona claimSend adigitalpayment toa customerSendcustomer arentaladvance payKeepaverageACW within 2minutes thewhole dayComplete aMake InitialContact forinsd or clmtRegisteredan insd fortextmessagingReceiveapplausepoints from apeer/leaderCheck yourtasks in "mytasks" in NGReply to acustomeremail whileon an inquirycallThank acustomer fortheir years ofserviceAddpassengersto a claimClosefinancials ona claimduring aninquiry callExplainedthesupplementprocess to acustomersetliability ona claimSet updigital payfor aclaimantSent a teammemberapplausepoints

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Update damage details before setting MOI
  2. Update customers preferred contact method
  3. Used the pre authenticated call scripting
  4. Get a "kudos" call from a customer
  5. File a First Notice of Loss
  6. Help run the team huddle
  7. Work at least 2 tasks on one claim
  8. Shared a best practice with the team
  9. Set a GHRN SMOI on a claim
  10. Send a digital payment to a customer
  11. Send customer a rental advance pay
  12. Keep average ACW within 2 minutes the whole day
  13. Complete a Make Initial Contact for insd or clmt
  14. Registered an insd for text messaging
  15. Receive applause points from a peer/leader
  16. Check your tasks in "my tasks" in NG
  17. Reply to a customer email while on an inquiry call
  18. Thank a customer for their years of service
  19. Add passengers to a claim
  20. Close financials on a claim during an inquiry call
  21. Explained the supplement process to a customer
  22. set liability on a claim
  23. Set up digital pay for a claimant
  24. Sent a team member applause points