Sendcustomer arentaladvance payRegisteredan insd fortextmessagingFile aFirstNotice ofLossComplete aMake InitialContact forinsd or clmtKeepaverageACW within 2minutes thewhole dayUpdatedamagedetailsbeforesetting MOIWork atleast 2tasks onone claimsetliability ona claimCheck yourtasks in "mytasks" in NGSet updigital payfor aclaimantThank acustomer fortheir years ofserviceSend adigitalpayment toa customerAddpassengersto a claimSet aGHRNSMOI ona claimUpdatecustomerspreferredcontactmethodGet a"kudos"call from acustomerReceiveapplausepoints from apeer/leaderExplainedthesupplementprocess to acustomerReply to acustomeremail whileon an inquirycallClosefinancials ona claimduring aninquiry callUsed the preauthenticatedcall scriptingHelp runthe teamhuddleShared abest practicewith theteamSent a teammemberapplausepointsSendcustomer arentaladvance payRegisteredan insd fortextmessagingFile aFirstNotice ofLossComplete aMake InitialContact forinsd or clmtKeepaverageACW within 2minutes thewhole dayUpdatedamagedetailsbeforesetting MOIWork atleast 2tasks onone claimsetliability ona claimCheck yourtasks in "mytasks" in NGSet updigital payfor aclaimantThank acustomer fortheir years ofserviceSend adigitalpayment toa customerAddpassengersto a claimSet aGHRNSMOI ona claimUpdatecustomerspreferredcontactmethodGet a"kudos"call from acustomerReceiveapplausepoints from apeer/leaderExplainedthesupplementprocess to acustomerReply to acustomeremail whileon an inquirycallClosefinancials ona claimduring aninquiry callUsed the preauthenticatedcall scriptingHelp runthe teamhuddleShared abest practicewith theteamSent a teammemberapplausepoints

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send customer a rental advance pay
  2. Registered an insd for text messaging
  3. File a First Notice of Loss
  4. Complete a Make Initial Contact for insd or clmt
  5. Keep average ACW within 2 minutes the whole day
  6. Update damage details before setting MOI
  7. Work at least 2 tasks on one claim
  8. set liability on a claim
  9. Check your tasks in "my tasks" in NG
  10. Set up digital pay for a claimant
  11. Thank a customer for their years of service
  12. Send a digital payment to a customer
  13. Add passengers to a claim
  14. Set a GHRN SMOI on a claim
  15. Update customers preferred contact method
  16. Get a "kudos" call from a customer
  17. Receive applause points from a peer/leader
  18. Explained the supplement process to a customer
  19. Reply to a customer email while on an inquiry call
  20. Close financials on a claim during an inquiry call
  21. Used the pre authenticated call scripting
  22. Help run the team huddle
  23. Shared a best practice with the team
  24. Sent a team member applause points