"We're makingimprovements"ManagersgetdefensiveMeetinggoesovertoiletand/orbodily fluidexample"Check theguidelines"Somebodyasksabout taskresultsComplaintsabout longAET"We'reworkingon it"Easyquestiontakes morethan 15 minsBlamesclient fordelaysQuestiondodgedNoAETshown"Use yourjudgement"Managersgiveconflictinginfo"Wait untilthe end forQ's"*interruptsanyway*Ernestzonesout"AET isaguide"Repeatquestionfrom otherOHEasyWalkthroughTechnicalDifficultiesReadingfrom ascriptDonaldloosesconnection"The clientisresponsible""Submit aZendeskticket""We're makingimprovements"ManagersgetdefensiveMeetinggoesovertoiletand/orbodily fluidexample"Check theguidelines"Somebodyasksabout taskresultsComplaintsabout longAET"We'reworkingon it"Easyquestiontakes morethan 15 minsBlamesclient fordelaysQuestiondodgedNoAETshown"Use yourjudgement"Managersgiveconflictinginfo"Wait untilthe end forQ's"*interruptsanyway*Ernestzonesout"AET isaguide"Repeatquestionfrom otherOHEasyWalkthroughTechnicalDifficultiesReadingfrom ascriptDonaldloosesconnection"The clientisresponsible""Submit aZendeskticket"

Office Hours Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "We're making improvements"
  2. Managers get defensive
  3. Meeting goes over
  4. toilet and/or bodily fluid example
  5. "Check the guidelines"
  6. Somebody asks about task results
  7. Complaints about long AET
  8. "We're working on it"
  9. Easy question takes more than 15 mins
  10. Blames client for delays
  11. Question dodged
  12. No AET shown
  13. "Use your judgement"
  14. Managers give conflicting info
  15. "Wait until the end for Q's" *interrupts anyway*
  16. Ernest zones out
  17. "AET is a guide"
  18. Repeat question from other OH
  19. Easy Walkthrough
  20. Technical Difficulties
  21. Reading from a script
  22. Donald looses connection
  23. "The client is responsible"
  24. "Submit a Zendesk ticket"