Readingfrom ascriptEasyWalkthrough"AET isaguide""We're makingimprovements"Easyquestiontakes morethan 15 minsComplaintsabout longAETSomebodyasksabout taskresultsNoAETshown"Use yourjudgement"ManagersgiveconflictinginfoRepeatquestionfrom otherOHQuestiondodgedBlamesclient fordelays"We'reworkingon it"TechnicalDifficultiestoiletand/orbodily fluidexampleErnestzonesoutDonaldloosesconnectionMeetinggoesoverManagersgetdefensive"Wait untilthe end forQ's"*interruptsanyway*"The clientisresponsible""Check theguidelines""Submit aZendeskticket"Readingfrom ascriptEasyWalkthrough"AET isaguide""We're makingimprovements"Easyquestiontakes morethan 15 minsComplaintsabout longAETSomebodyasksabout taskresultsNoAETshown"Use yourjudgement"ManagersgiveconflictinginfoRepeatquestionfrom otherOHQuestiondodgedBlamesclient fordelays"We'reworkingon it"TechnicalDifficultiestoiletand/orbodily fluidexampleErnestzonesoutDonaldloosesconnectionMeetinggoesoverManagersgetdefensive"Wait untilthe end forQ's"*interruptsanyway*"The clientisresponsible""Check theguidelines""Submit aZendeskticket"

Office Hours Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reading from a script
  2. Easy Walkthrough
  3. "AET is a guide"
  4. "We're making improvements"
  5. Easy question takes more than 15 mins
  6. Complaints about long AET
  7. Somebody asks about task results
  8. No AET shown
  9. "Use your judgement"
  10. Managers give conflicting info
  11. Repeat question from other OH
  12. Question dodged
  13. Blames client for delays
  14. "We're working on it"
  15. Technical Difficulties
  16. toilet and/or bodily fluid example
  17. Ernest zones out
  18. Donald looses connection
  19. Meeting goes over
  20. Managers get defensive
  21. "Wait until the end for Q's" *interrupts anyway*
  22. "The client is responsible"
  23. "Check the guidelines"
  24. "Submit a Zendesk ticket"