customerusesplaystationspeed testcustomercallquality isawfulPrinteror publicPCPOErebootOST "has anidea" they'llcall you rightbacktoggleDSLAMportOSTdoesn'thave thetrackos IDOSTneeds torescheduledevicehas poorsignalstatssiterequestingMACbypassISPoutageVLANissuecustomeris usingLinux3+NDTphonesEscalatedto MScustomerconfusesMBps andMbpspartialrefundPMSout ofsyncfive9crashesyou have totag thesupervisorsin chatcustomerlooking foraviation orresidentialservicesLate tolunch dueto callEscalatedto M&DexpiredpromocodeCustomerhas 2devices; oneworks theother doesn'tCan't findthe MACinVSM/EMTCustomergives youthe wronglocationCustomerdoesn't havea seconddevice totestunable tocontactlocationcustomerusesplaystationspeed testcustomercallquality isawfulPrinteror publicPCPOErebootOST "has anidea" they'llcall you rightbacktoggleDSLAMportOSTdoesn'thave thetrackos IDOSTneeds torescheduledevicehas poorsignalstatssiterequestingMACbypassISPoutageVLANissuecustomeris usingLinux3+NDTphonesEscalatedto MScustomerconfusesMBps andMbpspartialrefundPMSout ofsyncfive9crashesyou have totag thesupervisorsin chatcustomerlooking foraviation orresidentialservicesLate tolunch dueto callEscalatedto M&DexpiredpromocodeCustomerhas 2devices; oneworks theother doesn'tCan't findthe MACinVSM/EMTCustomergives youthe wronglocationCustomerdoesn't havea seconddevice totestunable tocontactlocation

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. customer uses playstation speed test
  2. customer call quality is awful
  3. Printer or public PC
  4. POE reboot
  5. OST "has an idea" they'll call you right back
  6. toggle DSLAM port
  7. OST doesn't have the trackos ID
  8. OST needs to reschedule
  9. device has poor signal stats
  10. site requesting MAC bypass
  11. ISP outage
  12. VLAN issue
  13. customer is using Linux
  14. 3+ NDT phones
  15. Escalated to MS
  16. customer confuses MBps and Mbps
  17. partial refund
  18. PMS out of sync
  19. five9 crashes
  20. you have to tag the supervisors in chat
  21. customer looking for aviation or residential services
  22. Late to lunch due to call
  23. Escalated to M&D
  24. expired promo code
  25. Customer has 2 devices; one works the other doesn't
  26. Can't find the MAC in VSM/EMT
  27. Customer gives you the wrong location
  28. Customer doesn't have a second device to test
  29. unable to contact location