customeris usingLinuxPOErebootVLANissueOST "has anidea" they'llcall you rightbackPMSout ofsynccustomerlooking foraviation orresidentialservicesPrinteror publicPCexpiredpromocodeCustomerdoesn't havea seconddevice totestsiterequestingMACbypass3+NDTphonesunable tocontactlocationcustomerconfusesMBps andMbpsOSTdoesn'thave thetrackos IDISPoutageCustomergives youthe wronglocationCan't findthe MACinVSM/EMTyou have totag thesupervisorsin chatfive9crashesLate tolunch dueto callOSTneeds torescheduledevicehas poorsignalstatscustomerusesplaystationspeed testCustomerhas 2devices; oneworks theother doesn'tpartialrefundEscalatedto MSEscalatedto M&DtoggleDSLAMportcustomercallquality isawfulcustomeris usingLinuxPOErebootVLANissueOST "has anidea" they'llcall you rightbackPMSout ofsynccustomerlooking foraviation orresidentialservicesPrinteror publicPCexpiredpromocodeCustomerdoesn't havea seconddevice totestsiterequestingMACbypass3+NDTphonesunable tocontactlocationcustomerconfusesMBps andMbpsOSTdoesn'thave thetrackos IDISPoutageCustomergives youthe wronglocationCan't findthe MACinVSM/EMTyou have totag thesupervisorsin chatfive9crashesLate tolunch dueto callOSTneeds torescheduledevicehas poorsignalstatscustomerusesplaystationspeed testCustomerhas 2devices; oneworks theother doesn'tpartialrefundEscalatedto MSEscalatedto M&DtoggleDSLAMportcustomercallquality isawful

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. customer is using Linux
  2. POE reboot
  3. VLAN issue
  4. OST "has an idea" they'll call you right back
  5. PMS out of sync
  6. customer looking for aviation or residential services
  7. Printer or public PC
  8. expired promo code
  9. Customer doesn't have a second device to test
  10. site requesting MAC bypass
  11. 3+ NDT phones
  12. unable to contact location
  13. customer confuses MBps and Mbps
  14. OST doesn't have the trackos ID
  15. ISP outage
  16. Customer gives you the wrong location
  17. Can't find the MAC in VSM/EMT
  18. you have to tag the supervisors in chat
  19. five9 crashes
  20. Late to lunch due to call
  21. OST needs to reschedule
  22. device has poor signal stats
  23. customer uses playstation speed test
  24. Customer has 2 devices; one works the other doesn't
  25. partial refund
  26. Escalated to MS
  27. Escalated to M&D
  28. toggle DSLAM port
  29. customer call quality is awful