Late tolunch dueto callOST "has anidea" they'llcall you rightbackcustomercallquality isawfulsiterequestingMACbypassfive9crashesCustomergives youthe wronglocationPMSout ofsynctoggleDSLAMportcustomerusesplaystationspeed testCustomerhas 2devices; oneworks theother doesn'tCustomerdoesn't havea seconddevice totestISPoutagePOErebootOSTneeds toreschedulecustomerlooking foraviation orresidentialservicesCan't findthe MACinVSM/EMTexpiredpromocodecustomerconfusesMBps andMbps3+NDTphonesEscalatedto MScustomeris usingLinuxOSTdoesn'thave thetrackos IDEscalatedto M&Dunable tocontactlocationyou have totag thesupervisorsin chatVLANissuePrinteror publicPCdevicehas poorsignalstatspartialrefundLate tolunch dueto callOST "has anidea" they'llcall you rightbackcustomercallquality isawfulsiterequestingMACbypassfive9crashesCustomergives youthe wronglocationPMSout ofsynctoggleDSLAMportcustomerusesplaystationspeed testCustomerhas 2devices; oneworks theother doesn'tCustomerdoesn't havea seconddevice totestISPoutagePOErebootOSTneeds toreschedulecustomerlooking foraviation orresidentialservicesCan't findthe MACinVSM/EMTexpiredpromocodecustomerconfusesMBps andMbps3+NDTphonesEscalatedto MScustomeris usingLinuxOSTdoesn'thave thetrackos IDEscalatedto M&Dunable tocontactlocationyou have totag thesupervisorsin chatVLANissuePrinteror publicPCdevicehas poorsignalstatspartialrefund

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Late to lunch due to call
  2. OST "has an idea" they'll call you right back
  3. customer call quality is awful
  4. site requesting MAC bypass
  5. five9 crashes
  6. Customer gives you the wrong location
  7. PMS out of sync
  8. toggle DSLAM port
  9. customer uses playstation speed test
  10. Customer has 2 devices; one works the other doesn't
  11. Customer doesn't have a second device to test
  12. ISP outage
  13. POE reboot
  14. OST needs to reschedule
  15. customer looking for aviation or residential services
  16. Can't find the MAC in VSM/EMT
  17. expired promo code
  18. customer confuses MBps and Mbps
  19. 3+ NDT phones
  20. Escalated to MS
  21. customer is using Linux
  22. OST doesn't have the trackos ID
  23. Escalated to M&D
  24. unable to contact location
  25. you have to tag the supervisors in chat
  26. VLAN issue
  27. Printer or public PC
  28. device has poor signal stats
  29. partial refund