Printeror publicPCOST "has anidea" they'llcall you rightbackcustomerconfusesMBps andMbpsOSTdoesn'thave thetrackos IDCustomerdoesn't havea seconddevice totestunable tocontactlocationLate tolunch dueto callPOEreboot3+NDTphonesdevicehas poorsignalstatscustomeris usingLinuxCustomergives youthe wronglocationVLANissuecustomercallquality isawfulCustomerhas 2devices; oneworks theother doesn'tyou have totag thesupervisorsin chatfive9crashesEscalatedto M&Dcustomerusesplaystationspeed testpartialrefundsiterequestingMACbypasscustomerlooking foraviation orresidentialservicesOSTneeds torescheduleISPoutagePMSout ofsyncEscalatedto MSexpiredpromocodeCan't findthe MACinVSM/EMTtoggleDSLAMportPrinteror publicPCOST "has anidea" they'llcall you rightbackcustomerconfusesMBps andMbpsOSTdoesn'thave thetrackos IDCustomerdoesn't havea seconddevice totestunable tocontactlocationLate tolunch dueto callPOEreboot3+NDTphonesdevicehas poorsignalstatscustomeris usingLinuxCustomergives youthe wronglocationVLANissuecustomercallquality isawfulCustomerhas 2devices; oneworks theother doesn'tyou have totag thesupervisorsin chatfive9crashesEscalatedto M&Dcustomerusesplaystationspeed testpartialrefundsiterequestingMACbypasscustomerlooking foraviation orresidentialservicesOSTneeds torescheduleISPoutagePMSout ofsyncEscalatedto MSexpiredpromocodeCan't findthe MACinVSM/EMTtoggleDSLAMport

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Printer or public PC
  2. OST "has an idea" they'll call you right back
  3. customer confuses MBps and Mbps
  4. OST doesn't have the trackos ID
  5. Customer doesn't have a second device to test
  6. unable to contact location
  7. Late to lunch due to call
  8. POE reboot
  9. 3+ NDT phones
  10. device has poor signal stats
  11. customer is using Linux
  12. Customer gives you the wrong location
  13. VLAN issue
  14. customer call quality is awful
  15. Customer has 2 devices; one works the other doesn't
  16. you have to tag the supervisors in chat
  17. five9 crashes
  18. Escalated to M&D
  19. customer uses playstation speed test
  20. partial refund
  21. site requesting MAC bypass
  22. customer looking for aviation or residential services
  23. OST needs to reschedule
  24. ISP outage
  25. PMS out of sync
  26. Escalated to MS
  27. expired promo code
  28. Can't find the MAC in VSM/EMT
  29. toggle DSLAM port