VLANissueCustomerdoesn't havea seconddevice totestcustomercallquality isawfulPrinteror publicPCOSTneeds toreschedulePMSout ofsyncfive9crashesCustomergives youthe wronglocationCan't findthe MACinVSM/EMTLate tolunch dueto callPOErebootISPoutagecustomerlooking foraviation orresidentialservicescustomerusesplaystationspeed testEscalatedto MSCustomerhas 2devices; oneworks theother doesn'tcustomeris usingLinuxexpiredpromocodeyou have totag thesupervisorsin chat3+NDTphonesEscalatedto M&DOSTdoesn'thave thetrackos IDcustomerconfusesMBps andMbpsunable tocontactlocationdevicehas poorsignalstatssiterequestingMACbypassOST "has anidea" they'llcall you rightbacktoggleDSLAMportpartialrefundVLANissueCustomerdoesn't havea seconddevice totestcustomercallquality isawfulPrinteror publicPCOSTneeds toreschedulePMSout ofsyncfive9crashesCustomergives youthe wronglocationCan't findthe MACinVSM/EMTLate tolunch dueto callPOErebootISPoutagecustomerlooking foraviation orresidentialservicescustomerusesplaystationspeed testEscalatedto MSCustomerhas 2devices; oneworks theother doesn'tcustomeris usingLinuxexpiredpromocodeyou have totag thesupervisorsin chat3+NDTphonesEscalatedto M&DOSTdoesn'thave thetrackos IDcustomerconfusesMBps andMbpsunable tocontactlocationdevicehas poorsignalstatssiterequestingMACbypassOST "has anidea" they'llcall you rightbacktoggleDSLAMportpartialrefund

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. VLAN issue
  2. Customer doesn't have a second device to test
  3. customer call quality is awful
  4. Printer or public PC
  5. OST needs to reschedule
  6. PMS out of sync
  7. five9 crashes
  8. Customer gives you the wrong location
  9. Can't find the MAC in VSM/EMT
  10. Late to lunch due to call
  11. POE reboot
  12. ISP outage
  13. customer looking for aviation or residential services
  14. customer uses playstation speed test
  15. Escalated to MS
  16. Customer has 2 devices; one works the other doesn't
  17. customer is using Linux
  18. expired promo code
  19. you have to tag the supervisors in chat
  20. 3+ NDT phones
  21. Escalated to M&D
  22. OST doesn't have the trackos ID
  23. customer confuses MBps and Mbps
  24. unable to contact location
  25. device has poor signal stats
  26. site requesting MAC bypass
  27. OST "has an idea" they'll call you right back
  28. toggle DSLAM port
  29. partial refund