OSTdoesn'thave thetrackos IDexpiredpromocodePMSout ofsyncISPoutagefive9crashesOSTneeds toreschedulesiterequestingMACbypassCustomerhas 2devices; oneworks theother doesn't3+NDTphonesOST "has anidea" they'llcall you rightbackCan't findthe MACinVSM/EMTpartialrefundCustomerdoesn't havea seconddevice totestcustomerlooking foraviation orresidentialservicescustomerconfusesMBps andMbpsyou have totag thesupervisorsin chatCustomergives youthe wronglocationLate tolunch dueto callEscalatedto MScustomercallquality isawfulcustomerusesplaystationspeed testdevicehas poorsignalstatscustomeris usingLinuxunable tocontactlocationtoggleDSLAMportEscalatedto M&DPrinteror publicPCVLANissuePOErebootOSTdoesn'thave thetrackos IDexpiredpromocodePMSout ofsyncISPoutagefive9crashesOSTneeds toreschedulesiterequestingMACbypassCustomerhas 2devices; oneworks theother doesn't3+NDTphonesOST "has anidea" they'llcall you rightbackCan't findthe MACinVSM/EMTpartialrefundCustomerdoesn't havea seconddevice totestcustomerlooking foraviation orresidentialservicescustomerconfusesMBps andMbpsyou have totag thesupervisorsin chatCustomergives youthe wronglocationLate tolunch dueto callEscalatedto MScustomercallquality isawfulcustomerusesplaystationspeed testdevicehas poorsignalstatscustomeris usingLinuxunable tocontactlocationtoggleDSLAMportEscalatedto M&DPrinteror publicPCVLANissuePOEreboot

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. OST doesn't have the trackos ID
  2. expired promo code
  3. PMS out of sync
  4. ISP outage
  5. five9 crashes
  6. OST needs to reschedule
  7. site requesting MAC bypass
  8. Customer has 2 devices; one works the other doesn't
  9. 3+ NDT phones
  10. OST "has an idea" they'll call you right back
  11. Can't find the MAC in VSM/EMT
  12. partial refund
  13. Customer doesn't have a second device to test
  14. customer looking for aviation or residential services
  15. customer confuses MBps and Mbps
  16. you have to tag the supervisors in chat
  17. Customer gives you the wrong location
  18. Late to lunch due to call
  19. Escalated to MS
  20. customer call quality is awful
  21. customer uses playstation speed test
  22. device has poor signal stats
  23. customer is using Linux
  24. unable to contact location
  25. toggle DSLAM port
  26. Escalated to M&D
  27. Printer or public PC
  28. VLAN issue
  29. POE reboot