OSTneeds torescheduleLate tolunch dueto callcustomerlooking foraviation orresidentialservicescustomerusesplaystationspeed testunable tocontactlocationCustomergives youthe wronglocationOST "has anidea" they'llcall you rightbackCan't findthe MACinVSM/EMTpartialrefundPrinteror publicPCCustomerhas 2devices; oneworks theother doesn'tcustomeris usingLinuxtoggleDSLAMportEscalatedto M&DPMSout ofsyncEscalatedto MSOSTdoesn'thave thetrackos IDVLANissuedevicehas poorsignalstatsCustomerdoesn't havea seconddevice totestcustomerconfusesMBps andMbpssiterequestingMACbypassISPoutageexpiredpromocodecustomercallquality isawfulyou have totag thesupervisorsin chatPOEreboot3+NDTphonesfive9crashesOSTneeds torescheduleLate tolunch dueto callcustomerlooking foraviation orresidentialservicescustomerusesplaystationspeed testunable tocontactlocationCustomergives youthe wronglocationOST "has anidea" they'llcall you rightbackCan't findthe MACinVSM/EMTpartialrefundPrinteror publicPCCustomerhas 2devices; oneworks theother doesn'tcustomeris usingLinuxtoggleDSLAMportEscalatedto M&DPMSout ofsyncEscalatedto MSOSTdoesn'thave thetrackos IDVLANissuedevicehas poorsignalstatsCustomerdoesn't havea seconddevice totestcustomerconfusesMBps andMbpssiterequestingMACbypassISPoutageexpiredpromocodecustomercallquality isawfulyou have totag thesupervisorsin chatPOEreboot3+NDTphonesfive9crashes

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. OST needs to reschedule
  2. Late to lunch due to call
  3. customer looking for aviation or residential services
  4. customer uses playstation speed test
  5. unable to contact location
  6. Customer gives you the wrong location
  7. OST "has an idea" they'll call you right back
  8. Can't find the MAC in VSM/EMT
  9. partial refund
  10. Printer or public PC
  11. Customer has 2 devices; one works the other doesn't
  12. customer is using Linux
  13. toggle DSLAM port
  14. Escalated to M&D
  15. PMS out of sync
  16. Escalated to MS
  17. OST doesn't have the trackos ID
  18. VLAN issue
  19. device has poor signal stats
  20. Customer doesn't have a second device to test
  21. customer confuses MBps and Mbps
  22. site requesting MAC bypass
  23. ISP outage
  24. expired promo code
  25. customer call quality is awful
  26. you have to tag the supervisors in chat
  27. POE reboot
  28. 3+ NDT phones
  29. five9 crashes