PMSout ofsyncdevicehas poorsignalstatsyou have totag thesupervisorsin chatcustomerconfusesMBps andMbpsOSTneeds torescheduleOST "has anidea" they'llcall you rightbackEscalatedto MSEscalatedto M&DpartialrefundOSTdoesn'thave thetrackos IDPOErebootCustomerdoesn't havea seconddevice totestunable tocontactlocationcustomerusesplaystationspeed testsiterequestingMACbypasscustomercallquality isawfulLate tolunch dueto callcustomeris usingLinuxexpiredpromocodeCan't findthe MACinVSM/EMTVLANissuetoggleDSLAMportPrinteror publicPCcustomerlooking foraviation orresidentialservicesCustomergives youthe wronglocationfive9crashesCustomerhas 2devices; oneworks theother doesn'tISPoutage3+NDTphonesPMSout ofsyncdevicehas poorsignalstatsyou have totag thesupervisorsin chatcustomerconfusesMBps andMbpsOSTneeds torescheduleOST "has anidea" they'llcall you rightbackEscalatedto MSEscalatedto M&DpartialrefundOSTdoesn'thave thetrackos IDPOErebootCustomerdoesn't havea seconddevice totestunable tocontactlocationcustomerusesplaystationspeed testsiterequestingMACbypasscustomercallquality isawfulLate tolunch dueto callcustomeris usingLinuxexpiredpromocodeCan't findthe MACinVSM/EMTVLANissuetoggleDSLAMportPrinteror publicPCcustomerlooking foraviation orresidentialservicesCustomergives youthe wronglocationfive9crashesCustomerhas 2devices; oneworks theother doesn'tISPoutage3+NDTphones

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PMS out of sync
  2. device has poor signal stats
  3. you have to tag the supervisors in chat
  4. customer confuses MBps and Mbps
  5. OST needs to reschedule
  6. OST "has an idea" they'll call you right back
  7. Escalated to MS
  8. Escalated to M&D
  9. partial refund
  10. OST doesn't have the trackos ID
  11. POE reboot
  12. Customer doesn't have a second device to test
  13. unable to contact location
  14. customer uses playstation speed test
  15. site requesting MAC bypass
  16. customer call quality is awful
  17. Late to lunch due to call
  18. customer is using Linux
  19. expired promo code
  20. Can't find the MAC in VSM/EMT
  21. VLAN issue
  22. toggle DSLAM port
  23. Printer or public PC
  24. customer looking for aviation or residential services
  25. Customer gives you the wrong location
  26. five9 crashes
  27. Customer has 2 devices; one works the other doesn't
  28. ISP outage
  29. 3+ NDT phones