Printeror publicPCPOErebootOST "has anidea" they'llcall you rightbacktoggleDSLAMportcustomerlooking foraviation orresidentialservicesISPoutageCustomerhas 2devices; oneworks theother doesn'tEscalatedto M&DVLANissueLate tolunch dueto callunable tocontactlocationcustomerusesplaystationspeed testOSTdoesn'thave thetrackos IDyou have totag thesupervisorsin chatcustomeris usingLinuxexpiredpromocodeCan't findthe MACinVSM/EMTcustomercallquality isawfulOSTneeds toreschedulePMSout ofsyncsiterequestingMACbypassEscalatedto MS3+NDTphonesdevicehas poorsignalstatsfive9crashesCustomergives youthe wronglocationpartialrefundcustomerconfusesMBps andMbpsCustomerdoesn't havea seconddevice totestPrinteror publicPCPOErebootOST "has anidea" they'llcall you rightbacktoggleDSLAMportcustomerlooking foraviation orresidentialservicesISPoutageCustomerhas 2devices; oneworks theother doesn'tEscalatedto M&DVLANissueLate tolunch dueto callunable tocontactlocationcustomerusesplaystationspeed testOSTdoesn'thave thetrackos IDyou have totag thesupervisorsin chatcustomeris usingLinuxexpiredpromocodeCan't findthe MACinVSM/EMTcustomercallquality isawfulOSTneeds toreschedulePMSout ofsyncsiterequestingMACbypassEscalatedto MS3+NDTphonesdevicehas poorsignalstatsfive9crashesCustomergives youthe wronglocationpartialrefundcustomerconfusesMBps andMbpsCustomerdoesn't havea seconddevice totest

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Printer or public PC
  2. POE reboot
  3. OST "has an idea" they'll call you right back
  4. toggle DSLAM port
  5. customer looking for aviation or residential services
  6. ISP outage
  7. Customer has 2 devices; one works the other doesn't
  8. Escalated to M&D
  9. VLAN issue
  10. Late to lunch due to call
  11. unable to contact location
  12. customer uses playstation speed test
  13. OST doesn't have the trackos ID
  14. you have to tag the supervisors in chat
  15. customer is using Linux
  16. expired promo code
  17. Can't find the MAC in VSM/EMT
  18. customer call quality is awful
  19. OST needs to reschedule
  20. PMS out of sync
  21. site requesting MAC bypass
  22. Escalated to MS
  23. 3+ NDT phones
  24. device has poor signal stats
  25. five9 crashes
  26. Customer gives you the wrong location
  27. partial refund
  28. customer confuses MBps and Mbps
  29. Customer doesn't have a second device to test