you have totag thesupervisorsin chatCan't findthe MACinVSM/EMTCustomerdoesn't havea seconddevice totestdevicehas poorsignalstatsEscalatedto M&Dcustomerlooking foraviation orresidentialservicestoggleDSLAMportCustomerhas 2devices; oneworks theother doesn'tpartialrefundPrinteror publicPCPMSout ofsyncISPoutagecustomerconfusesMBps andMbpssiterequestingMACbypassPOErebootfive9crashescustomercallquality isawfulCustomergives youthe wronglocationexpiredpromocodeEscalatedto MScustomeris usingLinuxLate tolunch dueto callcustomerusesplaystationspeed testOSTneeds torescheduleOST "has anidea" they'llcall you rightback3+NDTphonesunable tocontactlocationVLANissueOSTdoesn'thave thetrackos IDyou have totag thesupervisorsin chatCan't findthe MACinVSM/EMTCustomerdoesn't havea seconddevice totestdevicehas poorsignalstatsEscalatedto M&Dcustomerlooking foraviation orresidentialservicestoggleDSLAMportCustomerhas 2devices; oneworks theother doesn'tpartialrefundPrinteror publicPCPMSout ofsyncISPoutagecustomerconfusesMBps andMbpssiterequestingMACbypassPOErebootfive9crashescustomercallquality isawfulCustomergives youthe wronglocationexpiredpromocodeEscalatedto MScustomeris usingLinuxLate tolunch dueto callcustomerusesplaystationspeed testOSTneeds torescheduleOST "has anidea" they'llcall you rightback3+NDTphonesunable tocontactlocationVLANissueOSTdoesn'thave thetrackos ID

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. you have to tag the supervisors in chat
  2. Can't find the MAC in VSM/EMT
  3. Customer doesn't have a second device to test
  4. device has poor signal stats
  5. Escalated to M&D
  6. customer looking for aviation or residential services
  7. toggle DSLAM port
  8. Customer has 2 devices; one works the other doesn't
  9. partial refund
  10. Printer or public PC
  11. PMS out of sync
  12. ISP outage
  13. customer confuses MBps and Mbps
  14. site requesting MAC bypass
  15. POE reboot
  16. five9 crashes
  17. customer call quality is awful
  18. Customer gives you the wrong location
  19. expired promo code
  20. Escalated to MS
  21. customer is using Linux
  22. Late to lunch due to call
  23. customer uses playstation speed test
  24. OST needs to reschedule
  25. OST "has an idea" they'll call you right back
  26. 3+ NDT phones
  27. unable to contact location
  28. VLAN issue
  29. OST doesn't have the trackos ID