POErebootVLANissuefive9crashesEscalatedto M&DtoggleDSLAMportPMSout ofsyncsiterequestingMACbypasscustomercallquality isawfulOSTneeds toreschedulePrinteror publicPCcustomerlooking foraviation orresidentialservicesCan't findthe MACinVSM/EMTLate tolunch dueto callexpiredpromocodeOST "has anidea" they'llcall you rightback3+NDTphonesOSTdoesn'thave thetrackos IDcustomeris usingLinuxCustomergives youthe wronglocationISPoutageCustomerdoesn't havea seconddevice totestcustomerusesplaystationspeed testunable tocontactlocationCustomerhas 2devices; oneworks theother doesn'tcustomerconfusesMBps andMbpsdevicehas poorsignalstatsyou have totag thesupervisorsin chatpartialrefundEscalatedto MSPOErebootVLANissuefive9crashesEscalatedto M&DtoggleDSLAMportPMSout ofsyncsiterequestingMACbypasscustomercallquality isawfulOSTneeds toreschedulePrinteror publicPCcustomerlooking foraviation orresidentialservicesCan't findthe MACinVSM/EMTLate tolunch dueto callexpiredpromocodeOST "has anidea" they'llcall you rightback3+NDTphonesOSTdoesn'thave thetrackos IDcustomeris usingLinuxCustomergives youthe wronglocationISPoutageCustomerdoesn't havea seconddevice totestcustomerusesplaystationspeed testunable tocontactlocationCustomerhas 2devices; oneworks theother doesn'tcustomerconfusesMBps andMbpsdevicehas poorsignalstatsyou have totag thesupervisorsin chatpartialrefundEscalatedto MS

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. POE reboot
  2. VLAN issue
  3. five9 crashes
  4. Escalated to M&D
  5. toggle DSLAM port
  6. PMS out of sync
  7. site requesting MAC bypass
  8. customer call quality is awful
  9. OST needs to reschedule
  10. Printer or public PC
  11. customer looking for aviation or residential services
  12. Can't find the MAC in VSM/EMT
  13. Late to lunch due to call
  14. expired promo code
  15. OST "has an idea" they'll call you right back
  16. 3+ NDT phones
  17. OST doesn't have the trackos ID
  18. customer is using Linux
  19. Customer gives you the wrong location
  20. ISP outage
  21. Customer doesn't have a second device to test
  22. customer uses playstation speed test
  23. unable to contact location
  24. Customer has 2 devices; one works the other doesn't
  25. customer confuses MBps and Mbps
  26. device has poor signal stats
  27. you have to tag the supervisors in chat
  28. partial refund
  29. Escalated to MS