0 markdowns for Proper use of Macro/Snippets 2 wks 0 tags for Responsiveness (AOI) 0 markdowns for Customer Retention for 2 wks 0 markdowns for Probing 2 wks 0 tags for Effort (AOI) 0 markdowns for Disposition 2 wks 35 Knowledgeable tags (AOE) 0 markdowns for Statement of Evidence 2 wks 4.9+ star rating 1 wk 0 markdowns for Issue Resolution for the month 4.9+ star rating 2 wks 35 friendly tags (AOE) 0 markdowns for Personalization / Rapport 2 wks 0 tags for Clarity (AOI) 0 markdowns for Documentation 2 wks 0 tags for Knowledge (AOI) 35 Easy To Understand tags (AOE) 0 "bounced" surveys for the month 20+ 5 star CSAT for the month 4.75+ star rating for 3 wks 100% QA score 2 wks 0 tags for Friendliness (AOI) 0 markdowns for Issue Restatement 2 wks 10+ 5 star reviews in 1 wk 0 markdowns for Utilization 2 wks 0 Escalation misfires for one month 4.8+ star rating 2 wks 35 Patient tags (AOE) 0 markdowns for Call/Chat Management 2 wks 0 Auto Fails for the month 0 markdowns for Grammar 2 wks 0 markdowns for Contact Details 2 wks 97% or above QA score for the month 0 markdowns for Greeting / Closing 2 wks 0 markdowns for Issue Resolution 2 wks 35 made my day tags (AOE) 0 markdowns for Proper use of Macro/Snippets 2 wks 0 tags for Responsiveness (AOI) 0 markdowns for Customer Retention for 2 wks 0 markdowns for Probing 2 wks 0 tags for Effort (AOI) 0 markdowns for Disposition 2 wks 35 Knowledgeable tags (AOE) 0 markdowns for Statement of Evidence 2 wks 4.9+ star rating 1 wk 0 markdowns for Issue Resolution for the month 4.9+ star rating 2 wks 35 friendly tags (AOE) 0 markdowns for Personalization / Rapport 2 wks 0 tags for Clarity (AOI) 0 markdowns for Documentation 2 wks 0 tags for Knowledge (AOI) 35 Easy To Understand tags (AOE) 0 "bounced" surveys for the month 20+ 5 star CSAT for the month 4.75+ star rating for 3 wks 100% QA score 2 wks 0 tags for Friendliness (AOI) 0 markdowns for Issue Restatement 2 wks 10+ 5 star reviews in 1 wk 0 markdowns for Utilization 2 wks 0 Escalation misfires for one month 4.8+ star rating 2 wks 35 Patient tags (AOE) 0 markdowns for Call/Chat Management 2 wks 0 Auto Fails for the month 0 markdowns for Grammar 2 wks 0 markdowns for Contact Details 2 wks 97% or above QA score for the month 0 markdowns for Greeting / Closing 2 wks 0 markdowns for Issue Resolution 2 wks 35 made my day tags (AOE)
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
0 markdowns for Proper use of Macro/Snippets 2 wks
0 tags for Responsiveness (AOI)
0 markdowns for Customer Retention for 2 wks
0 markdowns for Probing 2 wks
0 tags for Effort (AOI)
0 markdowns for Disposition 2 wks
35 Knowledgeable tags (AOE)
0 markdowns for Statement of Evidence 2 wks
4.9+ star rating 1 wk
0 markdowns for Issue Resolution for the month
4.9+ star rating 2 wks
35 friendly tags (AOE)
0 markdowns for Personalization / Rapport 2 wks
0 tags for Clarity (AOI)
0 markdowns for Documentation 2 wks
0 tags for Knowledge (AOI)
35 Easy To Understand tags (AOE)
0 "bounced" surveys for the month
20+ 5 star CSAT for the month
4.75+ star rating for 3 wks
100% QA score 2 wks
0 tags for Friendliness (AOI)
0 markdowns for Issue Restatement 2 wks
10+ 5 star reviews in 1 wk
0 markdowns for Utilization 2 wks
0 Escalation misfires for one month
4.8+ star rating 2 wks
35 Patient tags (AOE)
0 markdowns for Call/Chat Management 2 wks
0 Auto Fails for the month
0 markdowns for Grammar 2 wks
0 markdowns for Contact Details 2 wks
97% or above QA score for the month
0 markdowns for Greeting / Closing 2 wks
0 markdowns for Issue Resolution 2 wks
35 made my day tags (AOE)