Customerthought theywere callingthe payerCustomercalled me bythe wrongnameCustomerkeptinterruptingmeCustomergives youtheir politicalopinionListened toa callerchewing onsomethingMy job isthereason IdrinkCouldn'tunderstandcustomerCustomerforgottheir TINSneezedwith mymic onCustomercomplainedabout fees forEDI Plan orEssentials PlusGot thesamecaller twicein a rowComputerrebootedwithoutwarningEnded anescalationcall on ahappy noteCustomertold afunny storyor jokeCustomerimpersonatedsomeoneelseSubmitted asuspiciousactivityreportKids or petsbeing loudin thebackgroundIs it 5o'clockyet?Sent afunny gifto thegroupCustomercalled rightat the endof my shiftPaigemessed upmy schedulein MonetCustomertold mehow to domy jobUsed mybestcustomerservice voiceNeededmore thanonecaffeinatedbeverageCustomerthought theywere callingthe payerCustomercalled me bythe wrongnameCustomerkeptinterruptingmeCustomergives youtheir politicalopinionListened toa callerchewing onsomethingMy job isthereason IdrinkCouldn'tunderstandcustomerCustomerforgottheir TINSneezedwith mymic onCustomercomplainedabout fees forEDI Plan orEssentials PlusGot thesamecaller twicein a rowComputerrebootedwithoutwarningEnded anescalationcall on ahappy noteCustomertold afunny storyor jokeCustomerimpersonatedsomeoneelseSubmitted asuspiciousactivityreportKids or petsbeing loudin thebackgroundIs it 5o'clockyet?Sent afunny gifto thegroupCustomercalled rightat the endof my shiftPaigemessed upmy schedulein MonetCustomertold mehow to domy jobUsed mybestcustomerservice voiceNeededmore thanonecaffeinatedbeverage

ACS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer thought they were calling the payer
  2. Customer called me by the wrong name
  3. Customer kept interrupting me
  4. Customer gives you their political opinion
  5. Listened to a caller chewing on something
  6. My job is the reason I drink
  7. Couldn't understand customer
  8. Customer forgot their TIN
  9. Sneezed with my mic on
  10. Customer complained about fees for EDI Plan or Essentials Plus
  11. Got the same caller twice in a row
  12. Computer rebooted without warning
  13. Ended an escalation call on a happy note
  14. Customer told a funny story or joke
  15. Customer impersonated someone else
  16. Submitted a suspicious activity report
  17. Kids or pets being loud in the background
  18. Is it 5 o'clock yet?
  19. Sent a funny gif to the group
  20. Customer called right at the end of my shift
  21. Paige messed up my schedule in Monet
  22. Customer told me how to do my job
  23. Used my best customer service voice
  24. Needed more than one caffeinated beverage