Is it 5o'clockyet?Customerforgottheir TINCustomercomplainedabout fees forEDI Plan orEssentials PlusComputerrebootedwithoutwarningPaigemessed upmy schedulein MonetCustomerkeptinterruptingmeGot thesamecaller twicein a rowCustomercalled rightat the endof my shiftSubmitted asuspiciousactivityreportCustomercalled me bythe wrongnameNeededmore thanonecaffeinatedbeverageKids or petsbeing loudin thebackgroundCustomertold afunny storyor jokeCouldn'tunderstandcustomerSent afunny gifto thegroupMy job isthereason IdrinkSneezedwith mymic onCustomergives youtheir politicalopinionCustomerimpersonatedsomeoneelseEnded anescalationcall on ahappy noteCustomertold mehow to domy jobUsed mybestcustomerservice voiceCustomerthought theywere callingthe payerListened toa callerchewing onsomethingIs it 5o'clockyet?Customerforgottheir TINCustomercomplainedabout fees forEDI Plan orEssentials PlusComputerrebootedwithoutwarningPaigemessed upmy schedulein MonetCustomerkeptinterruptingmeGot thesamecaller twicein a rowCustomercalled rightat the endof my shiftSubmitted asuspiciousactivityreportCustomercalled me bythe wrongnameNeededmore thanonecaffeinatedbeverageKids or petsbeing loudin thebackgroundCustomertold afunny storyor jokeCouldn'tunderstandcustomerSent afunny gifto thegroupMy job isthereason IdrinkSneezedwith mymic onCustomergives youtheir politicalopinionCustomerimpersonatedsomeoneelseEnded anescalationcall on ahappy noteCustomertold mehow to domy jobUsed mybestcustomerservice voiceCustomerthought theywere callingthe payerListened toa callerchewing onsomething

ACS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Is it 5 o'clock yet?
  2. Customer forgot their TIN
  3. Customer complained about fees for EDI Plan or Essentials Plus
  4. Computer rebooted without warning
  5. Paige messed up my schedule in Monet
  6. Customer kept interrupting me
  7. Got the same caller twice in a row
  8. Customer called right at the end of my shift
  9. Submitted a suspicious activity report
  10. Customer called me by the wrong name
  11. Needed more than one caffeinated beverage
  12. Kids or pets being loud in the background
  13. Customer told a funny story or joke
  14. Couldn't understand customer
  15. Sent a funny gif to the group
  16. My job is the reason I drink
  17. Sneezed with my mic on
  18. Customer gives you their political opinion
  19. Customer impersonated someone else
  20. Ended an escalation call on a happy note
  21. Customer told me how to do my job
  22. Used my best customer service voice
  23. Customer thought they were calling the payer
  24. Listened to a caller chewing on something