CustomerimpersonatedsomeoneelsePaigemessed upmy schedulein MonetEnded anescalationcall on ahappy noteNeededmore thanonecaffeinatedbeverageCustomertold afunny storyor jokeKids or petsbeing loudin thebackgroundCouldn'tunderstandcustomerCustomercomplainedabout fees forEDI Plan orEssentials PlusSent afunny gifto thegroupCustomercalled me bythe wrongnameComputerrebootedwithoutwarningCustomerthought theywere callingthe payerSneezedwith mymic onIs it 5o'clockyet?Submitted asuspiciousactivityreportUsed mybestcustomerservice voiceCustomerkeptinterruptingmeListened toa callerchewing onsomethingCustomercalled rightat the endof my shiftGot thesamecaller twicein a rowCustomerforgottheir TINCustomertold mehow to domy jobCustomergives youtheir politicalopinionMy job isthereason IdrinkCustomerimpersonatedsomeoneelsePaigemessed upmy schedulein MonetEnded anescalationcall on ahappy noteNeededmore thanonecaffeinatedbeverageCustomertold afunny storyor jokeKids or petsbeing loudin thebackgroundCouldn'tunderstandcustomerCustomercomplainedabout fees forEDI Plan orEssentials PlusSent afunny gifto thegroupCustomercalled me bythe wrongnameComputerrebootedwithoutwarningCustomerthought theywere callingthe payerSneezedwith mymic onIs it 5o'clockyet?Submitted asuspiciousactivityreportUsed mybestcustomerservice voiceCustomerkeptinterruptingmeListened toa callerchewing onsomethingCustomercalled rightat the endof my shiftGot thesamecaller twicein a rowCustomerforgottheir TINCustomertold mehow to domy jobCustomergives youtheir politicalopinionMy job isthereason Idrink

ACS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer impersonated someone else
  2. Paige messed up my schedule in Monet
  3. Ended an escalation call on a happy note
  4. Needed more than one caffeinated beverage
  5. Customer told a funny story or joke
  6. Kids or pets being loud in the background
  7. Couldn't understand customer
  8. Customer complained about fees for EDI Plan or Essentials Plus
  9. Sent a funny gif to the group
  10. Customer called me by the wrong name
  11. Computer rebooted without warning
  12. Customer thought they were calling the payer
  13. Sneezed with my mic on
  14. Is it 5 o'clock yet?
  15. Submitted a suspicious activity report
  16. Used my best customer service voice
  17. Customer kept interrupting me
  18. Listened to a caller chewing on something
  19. Customer called right at the end of my shift
  20. Got the same caller twice in a row
  21. Customer forgot their TIN
  22. Customer told me how to do my job
  23. Customer gives you their political opinion
  24. My job is the reason I drink