Customertold afunny storyor jokeUsed mybestcustomerservice voiceCustomerimpersonatedsomeoneelseKids or petsbeing loudin thebackgroundCustomergives youtheir politicalopinionCustomercalled rightat the endof my shiftCustomercalled me bythe wrongnameGot thesamecaller twicein a rowComputerrebootedwithoutwarningPaigemessed upmy schedulein MonetCustomercomplainedabout fees forEDI Plan orEssentials PlusSent afunny gifto thegroupCouldn'tunderstandcustomerCustomerthought theywere callingthe payerSubmitted asuspiciousactivityreportNeededmore thanonecaffeinatedbeverageCustomerkeptinterruptingmeIs it 5o'clockyet?My job isthereason IdrinkListened toa callerchewing onsomethingCustomertold mehow to domy jobEnded anescalationcall on ahappy noteSneezedwith mymic onCustomerforgottheir TINCustomertold afunny storyor jokeUsed mybestcustomerservice voiceCustomerimpersonatedsomeoneelseKids or petsbeing loudin thebackgroundCustomergives youtheir politicalopinionCustomercalled rightat the endof my shiftCustomercalled me bythe wrongnameGot thesamecaller twicein a rowComputerrebootedwithoutwarningPaigemessed upmy schedulein MonetCustomercomplainedabout fees forEDI Plan orEssentials PlusSent afunny gifto thegroupCouldn'tunderstandcustomerCustomerthought theywere callingthe payerSubmitted asuspiciousactivityreportNeededmore thanonecaffeinatedbeverageCustomerkeptinterruptingmeIs it 5o'clockyet?My job isthereason IdrinkListened toa callerchewing onsomethingCustomertold mehow to domy jobEnded anescalationcall on ahappy noteSneezedwith mymic onCustomerforgottheir TIN

ACS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer told a funny story or joke
  2. Used my best customer service voice
  3. Customer impersonated someone else
  4. Kids or pets being loud in the background
  5. Customer gives you their political opinion
  6. Customer called right at the end of my shift
  7. Customer called me by the wrong name
  8. Got the same caller twice in a row
  9. Computer rebooted without warning
  10. Paige messed up my schedule in Monet
  11. Customer complained about fees for EDI Plan or Essentials Plus
  12. Sent a funny gif to the group
  13. Couldn't understand customer
  14. Customer thought they were calling the payer
  15. Submitted a suspicious activity report
  16. Needed more than one caffeinated beverage
  17. Customer kept interrupting me
  18. Is it 5 o'clock yet?
  19. My job is the reason I drink
  20. Listened to a caller chewing on something
  21. Customer told me how to do my job
  22. Ended an escalation call on a happy note
  23. Sneezed with my mic on
  24. Customer forgot their TIN