(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Promised a follow up instead of using long hold
Sent a team member Applause points
Set up digital payment method
You use a reflective statement
Read Inquiry Wrap up script
Completed Circle method on an inquiry call
Work 2+ tasks in one claim
Verify/update preferred contact type
Set up digital payment method
Closed a financial and/or coverage
Documented that you closed a claim or if not, why
Documented that tasks were checked on an inquiry
Checked for future pending tasks at beginning and end of call/task
Set liability with affected participant
Issued a digital payment
Updated customer's preferred email
Shared a best practice with the team
Met ACW goal for the day
Sent a text before calling to issue a payment
Checked in with caller on hold
Issued an FMEP or EFT payment
Complete a future pending task on an inquiry
Documented attempt to offer digital payment method
