Issued anFMEP orEFTpaymentPromised afollow upinstead ofusing longholdUpdatedcustomer'spreferredemailVerify/updatepreferredcontact typeIssued adigitalpaymentSent a teammemberApplausepointsCheckedin withcaller onholdSet liabilitywithaffectedparticipantShared abestpractice withthe teamWork 2+tasks inone claimReadInquiryWrap upscriptDocumentedattempt tooffer digitalpaymentmethodMet ACWgoal forthe dayCompletedCirclemethod onan inquirycallDocumentedthat youclosed aclaim or ifnot, whyDocumentedthat taskswerechecked onan inquiryChecked forfuture pendingtasks atbeginning andend of call/taskComplete afuturepending taskon an inquirySet updigitalpaymentmethodSet updigitalpaymentmethodClosed afinancialand/orcoverageSent a textbeforecalling toissue apaymentYou use areflectivestatementShare adad jokewith theteamIssued anFMEP orEFTpaymentPromised afollow upinstead ofusing longholdUpdatedcustomer'spreferredemailVerify/updatepreferredcontact typeIssued adigitalpaymentSent a teammemberApplausepointsCheckedin withcaller onholdSet liabilitywithaffectedparticipantShared abestpractice withthe teamWork 2+tasks inone claimReadInquiryWrap upscriptDocumentedattempt tooffer digitalpaymentmethodMet ACWgoal forthe dayCompletedCirclemethod onan inquirycallDocumentedthat youclosed aclaim or ifnot, whyDocumentedthat taskswerechecked onan inquiryChecked forfuture pendingtasks atbeginning andend of call/taskComplete afuturepending taskon an inquirySet updigitalpaymentmethodSet updigitalpaymentmethodClosed afinancialand/orcoverageSent a textbeforecalling toissue apaymentYou use areflectivestatementShare adad jokewith theteam

Hotline Heroes BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Issued an FMEP or EFT payment
  2. Promised a follow up instead of using long hold
  3. Updated customer's preferred email
  4. Verify/update preferred contact type
  5. Issued a digital payment
  6. Sent a team member Applause points
  7. Checked in with caller on hold
  8. Set liability with affected participant
  9. Shared a best practice with the team
  10. Work 2+ tasks in one claim
  11. Read Inquiry Wrap up script
  12. Documented attempt to offer digital payment method
  13. Met ACW goal for the day
  14. Completed Circle method on an inquiry call
  15. Documented that you closed a claim or if not, why
  16. Documented that tasks were checked on an inquiry
  17. Checked for future pending tasks at beginning and end of call/task
  18. Complete a future pending task on an inquiry
  19. Set up digital payment method
  20. Set up digital payment method
  21. Closed a financial and/or coverage
  22. Sent a text before calling to issue a payment
  23. You use a reflective statement
  24. Share a dad joke with the team