Met ACWgoal forthe dayReadInquiryWrap upscriptDocumentedthat taskswerechecked onan inquirySet liabilitywithaffectedparticipantIssued adigitalpaymentIssued anFMEP orEFTpaymentWork 2+tasks inone claimShare adad jokewith theteamSet updigitalpaymentmethodComplete afuturepending taskon an inquiryShared abestpractice withthe teamUpdatedcustomer'spreferredemailCheckedin withcaller onholdChecked forfuture pendingtasks atbeginning andend of call/taskClosed afinancialand/orcoverageSet updigitalpaymentmethodYou use areflectivestatementCompletedCirclemethod onan inquirycallPromised afollow upinstead ofusing longholdDocumentedthat youclosed aclaim or ifnot, whyDocumentedattempt tooffer digitalpaymentmethodSent a textbeforecalling toissue apaymentVerify/updatepreferredcontact typeSent a teammemberApplausepointsMet ACWgoal forthe dayReadInquiryWrap upscriptDocumentedthat taskswerechecked onan inquirySet liabilitywithaffectedparticipantIssued adigitalpaymentIssued anFMEP orEFTpaymentWork 2+tasks inone claimShare adad jokewith theteamSet updigitalpaymentmethodComplete afuturepending taskon an inquiryShared abestpractice withthe teamUpdatedcustomer'spreferredemailCheckedin withcaller onholdChecked forfuture pendingtasks atbeginning andend of call/taskClosed afinancialand/orcoverageSet updigitalpaymentmethodYou use areflectivestatementCompletedCirclemethod onan inquirycallPromised afollow upinstead ofusing longholdDocumentedthat youclosed aclaim or ifnot, whyDocumentedattempt tooffer digitalpaymentmethodSent a textbeforecalling toissue apaymentVerify/updatepreferredcontact typeSent a teammemberApplausepoints

Hotline Heroes BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Met ACW goal for the day
  2. Read Inquiry Wrap up script
  3. Documented that tasks were checked on an inquiry
  4. Set liability with affected participant
  5. Issued a digital payment
  6. Issued an FMEP or EFT payment
  7. Work 2+ tasks in one claim
  8. Share a dad joke with the team
  9. Set up digital payment method
  10. Complete a future pending task on an inquiry
  11. Shared a best practice with the team
  12. Updated customer's preferred email
  13. Checked in with caller on hold
  14. Checked for future pending tasks at beginning and end of call/task
  15. Closed a financial and/or coverage
  16. Set up digital payment method
  17. You use a reflective statement
  18. Completed Circle method on an inquiry call
  19. Promised a follow up instead of using long hold
  20. Documented that you closed a claim or if not, why
  21. Documented attempt to offer digital payment method
  22. Sent a text before calling to issue a payment
  23. Verify/update preferred contact type
  24. Sent a team member Applause points