Verify/updatepreferredcontact typeChecked forfuture pendingtasks atbeginning andend of call/taskSet updigitalpaymentmethodMet ACWgoal forthe dayPromised afollow upinstead ofusing longholdClosed afinancialand/orcoverageCompletedCirclemethod onan inquirycallSent a teammemberApplausepointsDocumentedthat taskswerechecked onan inquiryWork 2+tasks inone claimIssued adigitalpaymentCheckedin withcaller onholdDocumentedthat youclosed aclaim or ifnot, whyDocumentedattempt tooffer digitalpaymentmethodShare adad jokewith theteamSet updigitalpaymentmethodSent a textbeforecalling toissue apaymentComplete afuturepending taskon an inquiryReadInquiryWrap upscriptSet liabilitywithaffectedparticipantUpdatedcustomer'spreferredemailIssued anFMEP orEFTpaymentShared abestpractice withthe teamYou use areflectivestatementVerify/updatepreferredcontact typeChecked forfuture pendingtasks atbeginning andend of call/taskSet updigitalpaymentmethodMet ACWgoal forthe dayPromised afollow upinstead ofusing longholdClosed afinancialand/orcoverageCompletedCirclemethod onan inquirycallSent a teammemberApplausepointsDocumentedthat taskswerechecked onan inquiryWork 2+tasks inone claimIssued adigitalpaymentCheckedin withcaller onholdDocumentedthat youclosed aclaim or ifnot, whyDocumentedattempt tooffer digitalpaymentmethodShare adad jokewith theteamSet updigitalpaymentmethodSent a textbeforecalling toissue apaymentComplete afuturepending taskon an inquiryReadInquiryWrap upscriptSet liabilitywithaffectedparticipantUpdatedcustomer'spreferredemailIssued anFMEP orEFTpaymentShared abestpractice withthe teamYou use areflectivestatement

Hotline Heroes BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verify/update preferred contact type
  2. Checked for future pending tasks at beginning and end of call/task
  3. Set up digital payment method
  4. Met ACW goal for the day
  5. Promised a follow up instead of using long hold
  6. Closed a financial and/or coverage
  7. Completed Circle method on an inquiry call
  8. Sent a team member Applause points
  9. Documented that tasks were checked on an inquiry
  10. Work 2+ tasks in one claim
  11. Issued a digital payment
  12. Checked in with caller on hold
  13. Documented that you closed a claim or if not, why
  14. Documented attempt to offer digital payment method
  15. Share a dad joke with the team
  16. Set up digital payment method
  17. Sent a text before calling to issue a payment
  18. Complete a future pending task on an inquiry
  19. Read Inquiry Wrap up script
  20. Set liability with affected participant
  21. Updated customer's preferred email
  22. Issued an FMEP or EFT payment
  23. Shared a best practice with the team
  24. You use a reflective statement