Updatedcustomer'spreferredemailVerify/updatepreferredcontact typeShared abestpractice withthe teamReadInquiryWrap upscriptSent a textbeforecalling toissue apaymentCompletedCirclemethod onan inquirycallIssued adigitalpaymentIssued anFMEP orEFTpaymentSent a teammemberApplausepointsShare adad jokewith theteamMet ACWgoal forthe dayClosed afinancialand/orcoverageSet liabilitywithaffectedparticipantSet updigitalpaymentmethodComplete afuturepending taskon an inquiryPromised afollow upinstead ofusing longholdChecked forfuture pendingtasks atbeginning andend of call/taskDocumentedattempt tooffer digitalpaymentmethodWork 2+tasks inone claimDocumentedthat youclosed aclaim or ifnot, whyYou use areflectivestatementSet updigitalpaymentmethodCheckedin withcaller onholdDocumentedthat taskswerechecked onan inquiryUpdatedcustomer'spreferredemailVerify/updatepreferredcontact typeShared abestpractice withthe teamReadInquiryWrap upscriptSent a textbeforecalling toissue apaymentCompletedCirclemethod onan inquirycallIssued adigitalpaymentIssued anFMEP orEFTpaymentSent a teammemberApplausepointsShare adad jokewith theteamMet ACWgoal forthe dayClosed afinancialand/orcoverageSet liabilitywithaffectedparticipantSet updigitalpaymentmethodComplete afuturepending taskon an inquiryPromised afollow upinstead ofusing longholdChecked forfuture pendingtasks atbeginning andend of call/taskDocumentedattempt tooffer digitalpaymentmethodWork 2+tasks inone claimDocumentedthat youclosed aclaim or ifnot, whyYou use areflectivestatementSet updigitalpaymentmethodCheckedin withcaller onholdDocumentedthat taskswerechecked onan inquiry

Hotline Heroes BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Updated customer's preferred email
  2. Verify/update preferred contact type
  3. Shared a best practice with the team
  4. Read Inquiry Wrap up script
  5. Sent a text before calling to issue a payment
  6. Completed Circle method on an inquiry call
  7. Issued a digital payment
  8. Issued an FMEP or EFT payment
  9. Sent a team member Applause points
  10. Share a dad joke with the team
  11. Met ACW goal for the day
  12. Closed a financial and/or coverage
  13. Set liability with affected participant
  14. Set up digital payment method
  15. Complete a future pending task on an inquiry
  16. Promised a follow up instead of using long hold
  17. Checked for future pending tasks at beginning and end of call/task
  18. Documented attempt to offer digital payment method
  19. Work 2+ tasks in one claim
  20. Documented that you closed a claim or if not, why
  21. You use a reflective statement
  22. Set up digital payment method
  23. Checked in with caller on hold
  24. Documented that tasks were checked on an inquiry