(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Set liability with affected participant
Closed a financial and/or coverage
You use a reflective statement
Documented that tasks were checked on an inquiry
Documented attempt to offer digital payment method
Read Inquiry Wrap up script
Promised a follow up instead of using long hold
Share a dad joke with the team
Issued a digital payment
Work 2+ tasks in one claim
Sent a text before calling to issue a payment
Shared a best practice with the team
Set up digital payment method
Documented that you closed a claim or if not, why
Verify/update preferred contact type
Completed Circle method on an inquiry call
Updated customer's preferred email
Issued an FMEP or EFT payment
Sent a team member Applause points
Checked in with caller on hold
Checked for future pending tasks at beginning and end of call/task
