(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Verify/update preferred contact type
Closed a financial and/or coverage
Issued an FMEP or EFT payment
You use a reflective statement
Issued a digital payment
Documented that you closed a claim or if not, why
Set liability with affected participant
Sent a text before calling to issue a payment
Promised a follow up instead of using long hold
Sent a team member Applause points
Complete a future pending task on an inquiry
Checked for future pending tasks at beginning and end of call/task
Set up digital payment method
Updated customer's preferred email
Work 2+ tasks in one claim
Shared a best practice with the team
Share a dad joke with the team
Met ACW goal for the day
Completed Circle method on an inquiry call
Documented that tasks were checked on an inquiry
Documented attempt to offer digital payment method
