Sent a textbeforecalling toissue apaymentDocumentedattempt tooffer digitalpaymentmethodSet updigitalpaymentmethodCompletedCirclemethod onan inquirycallUpdatedcustomer'spreferredemailWork 2+tasks inone claimSent a teammemberApplausepointsIssued adigitalpaymentChecked forfuture pendingtasks atbeginning andend of call/taskComplete afuturepending taskon an inquiryIssued anFMEP orEFTpaymentShare adad jokewith theteamSet updigitalpaymentmethodShared abestpractice withthe teamDocumentedthat taskswerechecked onan inquiryPromised afollow upinstead ofusing longholdClosed afinancialand/orcoverageDocumentedthat youclosed aclaim or ifnot, whyMet ACWgoal forthe dayVerify/updatepreferredcontact typeReadInquiryWrap upscriptYou use areflectivestatementSet liabilitywithaffectedparticipantCheckedin withcaller onholdSent a textbeforecalling toissue apaymentDocumentedattempt tooffer digitalpaymentmethodSet updigitalpaymentmethodCompletedCirclemethod onan inquirycallUpdatedcustomer'spreferredemailWork 2+tasks inone claimSent a teammemberApplausepointsIssued adigitalpaymentChecked forfuture pendingtasks atbeginning andend of call/taskComplete afuturepending taskon an inquiryIssued anFMEP orEFTpaymentShare adad jokewith theteamSet updigitalpaymentmethodShared abestpractice withthe teamDocumentedthat taskswerechecked onan inquiryPromised afollow upinstead ofusing longholdClosed afinancialand/orcoverageDocumentedthat youclosed aclaim or ifnot, whyMet ACWgoal forthe dayVerify/updatepreferredcontact typeReadInquiryWrap upscriptYou use areflectivestatementSet liabilitywithaffectedparticipantCheckedin withcaller onhold

Hotline Heroes BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent a text before calling to issue a payment
  2. Documented attempt to offer digital payment method
  3. Set up digital payment method
  4. Completed Circle method on an inquiry call
  5. Updated customer's preferred email
  6. Work 2+ tasks in one claim
  7. Sent a team member Applause points
  8. Issued a digital payment
  9. Checked for future pending tasks at beginning and end of call/task
  10. Complete a future pending task on an inquiry
  11. Issued an FMEP or EFT payment
  12. Share a dad joke with the team
  13. Set up digital payment method
  14. Shared a best practice with the team
  15. Documented that tasks were checked on an inquiry
  16. Promised a follow up instead of using long hold
  17. Closed a financial and/or coverage
  18. Documented that you closed a claim or if not, why
  19. Met ACW goal for the day
  20. Verify/update preferred contact type
  21. Read Inquiry Wrap up script
  22. You use a reflective statement
  23. Set liability with affected participant
  24. Checked in with caller on hold