Met ACWgoal forthe dayUpdatedcustomer'spreferredemailCheckedin withcaller onholdSet liabilitywithaffectedparticipantReadInquiryWrap upscriptSent a teammemberApplausepointsClosed afinancialand/orcoverageDocumentedthat taskswerechecked onan inquiryShare adad jokewith theteamCompletedCirclemethod onan inquirycallDocumentedattempt tooffer digitalpaymentmethodVerify/updatepreferredcontact typeIssued adigitalpaymentComplete afuturepending taskon an inquirySent a textbeforecalling toissue apaymentChecked forfuture pendingtasks atbeginning andend of call/taskSet updigitalpaymentmethodDocumentedthat youclosed aclaim or ifnot, whyYou use areflectivestatementSet updigitalpaymentmethodPromised afollow upinstead ofusing longholdWork 2+tasks inone claimShared abestpractice withthe teamIssued anFMEP orEFTpaymentMet ACWgoal forthe dayUpdatedcustomer'spreferredemailCheckedin withcaller onholdSet liabilitywithaffectedparticipantReadInquiryWrap upscriptSent a teammemberApplausepointsClosed afinancialand/orcoverageDocumentedthat taskswerechecked onan inquiryShare adad jokewith theteamCompletedCirclemethod onan inquirycallDocumentedattempt tooffer digitalpaymentmethodVerify/updatepreferredcontact typeIssued adigitalpaymentComplete afuturepending taskon an inquirySent a textbeforecalling toissue apaymentChecked forfuture pendingtasks atbeginning andend of call/taskSet updigitalpaymentmethodDocumentedthat youclosed aclaim or ifnot, whyYou use areflectivestatementSet updigitalpaymentmethodPromised afollow upinstead ofusing longholdWork 2+tasks inone claimShared abestpractice withthe teamIssued anFMEP orEFTpayment

Hotline Heroes BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Met ACW goal for the day
  2. Updated customer's preferred email
  3. Checked in with caller on hold
  4. Set liability with affected participant
  5. Read Inquiry Wrap up script
  6. Sent a team member Applause points
  7. Closed a financial and/or coverage
  8. Documented that tasks were checked on an inquiry
  9. Share a dad joke with the team
  10. Completed Circle method on an inquiry call
  11. Documented attempt to offer digital payment method
  12. Verify/update preferred contact type
  13. Issued a digital payment
  14. Complete a future pending task on an inquiry
  15. Sent a text before calling to issue a payment
  16. Checked for future pending tasks at beginning and end of call/task
  17. Set up digital payment method
  18. Documented that you closed a claim or if not, why
  19. You use a reflective statement
  20. Set up digital payment method
  21. Promised a follow up instead of using long hold
  22. Work 2+ tasks in one claim
  23. Shared a best practice with the team
  24. Issued an FMEP or EFT payment