Met ACWgoal forthe dayWork 2+tasks inone claimSet liabilitywithaffectedparticipantSent a textbeforecalling toissue apaymentShare adad jokewith theteamCompletedCirclemethod onan inquirycallChecked forfuture pendingtasks atbeginning andend of call/taskPromised afollow upinstead ofusing longholdDocumentedthat youclosed aclaim or ifnot, whySet updigitalpaymentmethodIssued adigitalpaymentUpdatedcustomer'spreferredemailIssued anFMEP orEFTpaymentComplete afuturepending taskon an inquiryDocumentedthat taskswerechecked onan inquirySet updigitalpaymentmethodReadInquiryWrap upscriptSent a teammemberApplausepointsCheckedin withcaller onholdVerify/updatepreferredcontact typeDocumentedattempt tooffer digitalpaymentmethodShared abestpractice withthe teamClosed afinancialand/orcoverageYou use areflectivestatementMet ACWgoal forthe dayWork 2+tasks inone claimSet liabilitywithaffectedparticipantSent a textbeforecalling toissue apaymentShare adad jokewith theteamCompletedCirclemethod onan inquirycallChecked forfuture pendingtasks atbeginning andend of call/taskPromised afollow upinstead ofusing longholdDocumentedthat youclosed aclaim or ifnot, whySet updigitalpaymentmethodIssued adigitalpaymentUpdatedcustomer'spreferredemailIssued anFMEP orEFTpaymentComplete afuturepending taskon an inquiryDocumentedthat taskswerechecked onan inquirySet updigitalpaymentmethodReadInquiryWrap upscriptSent a teammemberApplausepointsCheckedin withcaller onholdVerify/updatepreferredcontact typeDocumentedattempt tooffer digitalpaymentmethodShared abestpractice withthe teamClosed afinancialand/orcoverageYou use areflectivestatement

Hotline Heroes BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Met ACW goal for the day
  2. Work 2+ tasks in one claim
  3. Set liability with affected participant
  4. Sent a text before calling to issue a payment
  5. Share a dad joke with the team
  6. Completed Circle method on an inquiry call
  7. Checked for future pending tasks at beginning and end of call/task
  8. Promised a follow up instead of using long hold
  9. Documented that you closed a claim or if not, why
  10. Set up digital payment method
  11. Issued a digital payment
  12. Updated customer's preferred email
  13. Issued an FMEP or EFT payment
  14. Complete a future pending task on an inquiry
  15. Documented that tasks were checked on an inquiry
  16. Set up digital payment method
  17. Read Inquiry Wrap up script
  18. Sent a team member Applause points
  19. Checked in with caller on hold
  20. Verify/update preferred contact type
  21. Documented attempt to offer digital payment method
  22. Shared a best practice with the team
  23. Closed a financial and/or coverage
  24. You use a reflective statement