(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Issued a digital payment
Checked in with caller on hold
Documented that you closed a claim or if not, why
Promised a follow up instead of using long hold
Set up digital payment method
Documented that tasks were checked on an inquiry
Issued an FMEP or EFT payment
Closed a financial and/or coverage
Set up digital payment method
Checked for future pending tasks at beginning and end of call/task
Work 2+ tasks in one claim
You use a reflective statement
Complete a future pending task on an inquiry
Set liability with affected participant
Shared a best practice with the team
Sent a team member Applause points
Verify/update preferred contact type
Met ACW goal for the day
Read Inquiry Wrap up script
Sent a text before calling to issue a payment
Completed Circle method on an inquiry call
Documented attempt to offer digital payment method
