Shared abestpractice withthe teamIssued adigitalpaymentSet updigitalpaymentmethodSet updigitalpaymentmethodYou use areflectivestatementWork 2+tasks inone claimDocumentedattempt tooffer digitalpaymentmethodIssued anFMEP orEFTpaymentReadInquiryWrap upscriptClosed afinancialand/orcoverageShare adad jokewith theteamComplete afuturepending taskon an inquiryDocumentedthat taskswerechecked onan inquirySent a textbeforecalling toissue apaymentVerify/updatepreferredcontact typeSent a teammemberApplausepointsMet ACWgoal forthe dayUpdatedcustomer'spreferredemailCompletedCirclemethod onan inquirycallSet liabilitywithaffectedparticipantChecked forfuture pendingtasks atbeginning andend of call/taskCheckedin withcaller onholdPromised afollow upinstead ofusing longholdDocumentedthat youclosed aclaim or ifnot, whyShared abestpractice withthe teamIssued adigitalpaymentSet updigitalpaymentmethodSet updigitalpaymentmethodYou use areflectivestatementWork 2+tasks inone claimDocumentedattempt tooffer digitalpaymentmethodIssued anFMEP orEFTpaymentReadInquiryWrap upscriptClosed afinancialand/orcoverageShare adad jokewith theteamComplete afuturepending taskon an inquiryDocumentedthat taskswerechecked onan inquirySent a textbeforecalling toissue apaymentVerify/updatepreferredcontact typeSent a teammemberApplausepointsMet ACWgoal forthe dayUpdatedcustomer'spreferredemailCompletedCirclemethod onan inquirycallSet liabilitywithaffectedparticipantChecked forfuture pendingtasks atbeginning andend of call/taskCheckedin withcaller onholdPromised afollow upinstead ofusing longholdDocumentedthat youclosed aclaim or ifnot, why

Hotline Heroes BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Shared a best practice with the team
  2. Issued a digital payment
  3. Set up digital payment method
  4. Set up digital payment method
  5. You use a reflective statement
  6. Work 2+ tasks in one claim
  7. Documented attempt to offer digital payment method
  8. Issued an FMEP or EFT payment
  9. Read Inquiry Wrap up script
  10. Closed a financial and/or coverage
  11. Share a dad joke with the team
  12. Complete a future pending task on an inquiry
  13. Documented that tasks were checked on an inquiry
  14. Sent a text before calling to issue a payment
  15. Verify/update preferred contact type
  16. Sent a team member Applause points
  17. Met ACW goal for the day
  18. Updated customer's preferred email
  19. Completed Circle method on an inquiry call
  20. Set liability with affected participant
  21. Checked for future pending tasks at beginning and end of call/task
  22. Checked in with caller on hold
  23. Promised a follow up instead of using long hold
  24. Documented that you closed a claim or if not, why