Work 2+tasks inone claimComplete afuturepending taskon an inquirySet updigitalpaymentmethodDocumentedthat taskswerechecked onan inquiryMet ACWgoal forthe dayIssued adigitalpaymentChecked forfuture pendingtasks atbeginning andend of call/taskDocumentedattempt tooffer digitalpaymentmethodDocumentedthat youclosed aclaim or ifnot, whyIssued anFMEP orEFTpaymentPromised afollow upinstead ofusing longholdYou use areflectivestatementSent a teammemberApplausepointsVerify/updatepreferredcontact typeShare adad jokewith theteamShared abestpractice withthe teamReadInquiryWrap upscriptSet updigitalpaymentmethodCompletedCirclemethod onan inquirycallUpdatedcustomer'spreferredemailSet liabilitywithaffectedparticipantSent a textbeforecalling toissue apaymentClosed afinancialand/orcoverageCheckedin withcaller onholdWork 2+tasks inone claimComplete afuturepending taskon an inquirySet updigitalpaymentmethodDocumentedthat taskswerechecked onan inquiryMet ACWgoal forthe dayIssued adigitalpaymentChecked forfuture pendingtasks atbeginning andend of call/taskDocumentedattempt tooffer digitalpaymentmethodDocumentedthat youclosed aclaim or ifnot, whyIssued anFMEP orEFTpaymentPromised afollow upinstead ofusing longholdYou use areflectivestatementSent a teammemberApplausepointsVerify/updatepreferredcontact typeShare adad jokewith theteamShared abestpractice withthe teamReadInquiryWrap upscriptSet updigitalpaymentmethodCompletedCirclemethod onan inquirycallUpdatedcustomer'spreferredemailSet liabilitywithaffectedparticipantSent a textbeforecalling toissue apaymentClosed afinancialand/orcoverageCheckedin withcaller onhold

Hotline Heroes BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Work 2+ tasks in one claim
  2. Complete a future pending task on an inquiry
  3. Set up digital payment method
  4. Documented that tasks were checked on an inquiry
  5. Met ACW goal for the day
  6. Issued a digital payment
  7. Checked for future pending tasks at beginning and end of call/task
  8. Documented attempt to offer digital payment method
  9. Documented that you closed a claim or if not, why
  10. Issued an FMEP or EFT payment
  11. Promised a follow up instead of using long hold
  12. You use a reflective statement
  13. Sent a team member Applause points
  14. Verify/update preferred contact type
  15. Share a dad joke with the team
  16. Shared a best practice with the team
  17. Read Inquiry Wrap up script
  18. Set up digital payment method
  19. Completed Circle method on an inquiry call
  20. Updated customer's preferred email
  21. Set liability with affected participant
  22. Sent a text before calling to issue a payment
  23. Closed a financial and/or coverage
  24. Checked in with caller on hold