Issued anFMEP orEFTpaymentWork 2+tasks inone claimShare adad jokewith theteamUpdatedcustomer'spreferredemailCheckedin withcaller onholdSet updigitalpaymentmethodSent a teammemberApplausepointsReadInquiryWrap upscriptDocumentedthat taskswerechecked onan inquiryDocumentedattempt tooffer digitalpaymentmethodIssued adigitalpaymentSent a textbeforecalling toissue apaymentChecked forfuture pendingtasks atbeginning andend of call/taskPromised afollow upinstead ofusing longholdComplete afuturepending taskon an inquiryShared abestpractice withthe teamCompletedCirclemethod onan inquirycallClosed afinancialand/orcoverageDocumentedthat youclosed aclaim or ifnot, whyYou use areflectivestatementMet ACWgoal forthe daySet updigitalpaymentmethodSet liabilitywithaffectedparticipantVerify/updatepreferredcontact typeIssued anFMEP orEFTpaymentWork 2+tasks inone claimShare adad jokewith theteamUpdatedcustomer'spreferredemailCheckedin withcaller onholdSet updigitalpaymentmethodSent a teammemberApplausepointsReadInquiryWrap upscriptDocumentedthat taskswerechecked onan inquiryDocumentedattempt tooffer digitalpaymentmethodIssued adigitalpaymentSent a textbeforecalling toissue apaymentChecked forfuture pendingtasks atbeginning andend of call/taskPromised afollow upinstead ofusing longholdComplete afuturepending taskon an inquiryShared abestpractice withthe teamCompletedCirclemethod onan inquirycallClosed afinancialand/orcoverageDocumentedthat youclosed aclaim or ifnot, whyYou use areflectivestatementMet ACWgoal forthe daySet updigitalpaymentmethodSet liabilitywithaffectedparticipantVerify/updatepreferredcontact type

Hotline Heroes BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Issued an FMEP or EFT payment
  2. Work 2+ tasks in one claim
  3. Share a dad joke with the team
  4. Updated customer's preferred email
  5. Checked in with caller on hold
  6. Set up digital payment method
  7. Sent a team member Applause points
  8. Read Inquiry Wrap up script
  9. Documented that tasks were checked on an inquiry
  10. Documented attempt to offer digital payment method
  11. Issued a digital payment
  12. Sent a text before calling to issue a payment
  13. Checked for future pending tasks at beginning and end of call/task
  14. Promised a follow up instead of using long hold
  15. Complete a future pending task on an inquiry
  16. Shared a best practice with the team
  17. Completed Circle method on an inquiry call
  18. Closed a financial and/or coverage
  19. Documented that you closed a claim or if not, why
  20. You use a reflective statement
  21. Met ACW goal for the day
  22. Set up digital payment method
  23. Set liability with affected participant
  24. Verify/update preferred contact type