Checked forfuture pendingtasks atbeginning andend of call/taskPromised afollow upinstead ofusing longholdDocumentedattempt tooffer digitalpaymentmethodSent a textbeforecalling toissue apaymentShared abestpractice withthe teamSent a teammemberApplausepointsSet updigitalpaymentmethodYou use areflectivestatementUpdatedcustomer'spreferredemailClosed afinancialand/orcoverageCompletedCirclemethod onan inquirycallIssued adigitalpaymentShare adad jokewith theteamSet liabilitywithaffectedparticipantSet updigitalpaymentmethodComplete afuturepending taskon an inquiryDocumentedthat taskswerechecked onan inquiryWork 2+tasks inone claimDocumentedthat youclosed aclaim or ifnot, whyMet ACWgoal forthe dayCheckedin withcaller onholdVerify/updatepreferredcontact typeReadInquiryWrap upscriptIssued anFMEP orEFTpaymentChecked forfuture pendingtasks atbeginning andend of call/taskPromised afollow upinstead ofusing longholdDocumentedattempt tooffer digitalpaymentmethodSent a textbeforecalling toissue apaymentShared abestpractice withthe teamSent a teammemberApplausepointsSet updigitalpaymentmethodYou use areflectivestatementUpdatedcustomer'spreferredemailClosed afinancialand/orcoverageCompletedCirclemethod onan inquirycallIssued adigitalpaymentShare adad jokewith theteamSet liabilitywithaffectedparticipantSet updigitalpaymentmethodComplete afuturepending taskon an inquiryDocumentedthat taskswerechecked onan inquiryWork 2+tasks inone claimDocumentedthat youclosed aclaim or ifnot, whyMet ACWgoal forthe dayCheckedin withcaller onholdVerify/updatepreferredcontact typeReadInquiryWrap upscriptIssued anFMEP orEFTpayment

Hotline Heroes BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Checked for future pending tasks at beginning and end of call/task
  2. Promised a follow up instead of using long hold
  3. Documented attempt to offer digital payment method
  4. Sent a text before calling to issue a payment
  5. Shared a best practice with the team
  6. Sent a team member Applause points
  7. Set up digital payment method
  8. You use a reflective statement
  9. Updated customer's preferred email
  10. Closed a financial and/or coverage
  11. Completed Circle method on an inquiry call
  12. Issued a digital payment
  13. Share a dad joke with the team
  14. Set liability with affected participant
  15. Set up digital payment method
  16. Complete a future pending task on an inquiry
  17. Documented that tasks were checked on an inquiry
  18. Work 2+ tasks in one claim
  19. Documented that you closed a claim or if not, why
  20. Met ACW goal for the day
  21. Checked in with caller on hold
  22. Verify/update preferred contact type
  23. Read Inquiry Wrap up script
  24. Issued an FMEP or EFT payment