(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Set liability with affected participant
Documented that you closed a claim or if not, why
Set up digital payment method
Verify/update preferred contact type
Share a dad joke with the team
Issued an FMEP or EFT payment
Work 2+ tasks in one claim
Checked in with caller on hold
Read Inquiry Wrap up script
Closed a financial and/or coverage
Sent a team member Applause points
Documented attempt to offer digital payment method
Sent a text before calling to issue a payment
Issued a digital payment
Updated customer's preferred email
Complete a future pending task on an inquiry
Promised a follow up instead of using long hold
You use a reflective statement
Set up digital payment method
Completed Circle method on an inquiry call
Checked for future pending tasks at beginning and end of call/task
