Issued anFMEP orEFTpaymentSet updigitalpaymentmethodSet updigitalpaymentmethodDocumentedthat taskswerechecked onan inquiryUpdatedcustomer'spreferredemailYou use areflectivestatementVerify/updatepreferredcontact typeClosed afinancialand/orcoverageChecked forfuture pendingtasks atbeginning andend of call/taskSent a teammemberApplausepointsCheckedin withcaller onholdDocumentedthat youclosed aclaim or ifnot, whyDocumentedattempt tooffer digitalpaymentmethodSet liabilitywithaffectedparticipantShared abestpractice withthe teamCompletedCirclemethod onan inquirycallComplete afuturepending taskon an inquiryWork 2+tasks inone claimIssued adigitalpaymentMet ACWgoal forthe dayShare adad jokewith theteamReadInquiryWrap upscriptSent a textbeforecalling toissue apaymentPromised afollow upinstead ofusing longholdIssued anFMEP orEFTpaymentSet updigitalpaymentmethodSet updigitalpaymentmethodDocumentedthat taskswerechecked onan inquiryUpdatedcustomer'spreferredemailYou use areflectivestatementVerify/updatepreferredcontact typeClosed afinancialand/orcoverageChecked forfuture pendingtasks atbeginning andend of call/taskSent a teammemberApplausepointsCheckedin withcaller onholdDocumentedthat youclosed aclaim or ifnot, whyDocumentedattempt tooffer digitalpaymentmethodSet liabilitywithaffectedparticipantShared abestpractice withthe teamCompletedCirclemethod onan inquirycallComplete afuturepending taskon an inquiryWork 2+tasks inone claimIssued adigitalpaymentMet ACWgoal forthe dayShare adad jokewith theteamReadInquiryWrap upscriptSent a textbeforecalling toissue apaymentPromised afollow upinstead ofusing longhold

Hotline Heroes BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Issued an FMEP or EFT payment
  2. Set up digital payment method
  3. Set up digital payment method
  4. Documented that tasks were checked on an inquiry
  5. Updated customer's preferred email
  6. You use a reflective statement
  7. Verify/update preferred contact type
  8. Closed a financial and/or coverage
  9. Checked for future pending tasks at beginning and end of call/task
  10. Sent a team member Applause points
  11. Checked in with caller on hold
  12. Documented that you closed a claim or if not, why
  13. Documented attempt to offer digital payment method
  14. Set liability with affected participant
  15. Shared a best practice with the team
  16. Completed Circle method on an inquiry call
  17. Complete a future pending task on an inquiry
  18. Work 2+ tasks in one claim
  19. Issued a digital payment
  20. Met ACW goal for the day
  21. Share a dad joke with the team
  22. Read Inquiry Wrap up script
  23. Sent a text before calling to issue a payment
  24. Promised a follow up instead of using long hold