Closed afinancialand/orcoverageDocumentedattempt tooffer digitalpaymentmethodDocumentedthat taskswerechecked onan inquiryComplete afuturepending taskon an inquiryIssued adigitalpaymentYou use areflectivestatementShared abestpractice withthe teamSet liabilitywithaffectedparticipantPromised afollow upinstead ofusing longholdChecked forfuture pendingtasks atbeginning andend of call/taskCheckedin withcaller onholdSent a textbeforecalling toissue apaymentDocumentedthat youclosed aclaim or ifnot, whySet updigitalpaymentmethodWork 2+tasks inone claimMet ACWgoal forthe dayCompletedCirclemethod onan inquirycallIssued anFMEP orEFTpaymentSet updigitalpaymentmethodSent a teammemberApplausepointsUpdatedcustomer'spreferredemailShare adad jokewith theteamVerify/updatepreferredcontact typeReadInquiryWrap upscriptClosed afinancialand/orcoverageDocumentedattempt tooffer digitalpaymentmethodDocumentedthat taskswerechecked onan inquiryComplete afuturepending taskon an inquiryIssued adigitalpaymentYou use areflectivestatementShared abestpractice withthe teamSet liabilitywithaffectedparticipantPromised afollow upinstead ofusing longholdChecked forfuture pendingtasks atbeginning andend of call/taskCheckedin withcaller onholdSent a textbeforecalling toissue apaymentDocumentedthat youclosed aclaim or ifnot, whySet updigitalpaymentmethodWork 2+tasks inone claimMet ACWgoal forthe dayCompletedCirclemethod onan inquirycallIssued anFMEP orEFTpaymentSet updigitalpaymentmethodSent a teammemberApplausepointsUpdatedcustomer'spreferredemailShare adad jokewith theteamVerify/updatepreferredcontact typeReadInquiryWrap upscript

Hotline Heroes BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Closed a financial and/or coverage
  2. Documented attempt to offer digital payment method
  3. Documented that tasks were checked on an inquiry
  4. Complete a future pending task on an inquiry
  5. Issued a digital payment
  6. You use a reflective statement
  7. Shared a best practice with the team
  8. Set liability with affected participant
  9. Promised a follow up instead of using long hold
  10. Checked for future pending tasks at beginning and end of call/task
  11. Checked in with caller on hold
  12. Sent a text before calling to issue a payment
  13. Documented that you closed a claim or if not, why
  14. Set up digital payment method
  15. Work 2+ tasks in one claim
  16. Met ACW goal for the day
  17. Completed Circle method on an inquiry call
  18. Issued an FMEP or EFT payment
  19. Set up digital payment method
  20. Sent a team member Applause points
  21. Updated customer's preferred email
  22. Share a dad joke with the team
  23. Verify/update preferred contact type
  24. Read Inquiry Wrap up script