This bingo card has a free space and 24 words: Completed Circle method on an inquiry call, Set up digital payment for a clmt, Read Inquiry Wrap up script, Set up GHRN SMOI, Answered call using authentication script, Checked your "my tasks bucket", Shared a best practice with the team, Complete a MIC for insd or clmt, Verify/update preferred contact type, You use a reflective statement, Set liability with affected participant, Used an Interpreter on an inquiry or task, Work 2+ tasks in one claim, Sent a team member Applause points, Verify/update injuries, Updated customer's preferred email, Used E.P.E. Empathy Skill when explaining next steps, Share a dad joke with the team, Received Applause points from a peer/leader, Met ACW goal for the day, Set expectations for next steps at end of call, Closed a financial and/or coverage, Set up text messaging for a customer and Complete a future pending task on an inquiry.
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