RequestchecktraceAnswered100 callsby end ofweekEnd daywith >90% SLASOCcheckconversionrequestAdd more than10 entries toEOB escal.sheet in 2 daysCallercannotHIPAA verifypatientRequest morethan 15patients beadded to portalby end of weekTell callerthere are noclaims on filefor that DOSSpoke to acaller withsame nameas youCaller callsyou by thewrongnameRequestunloadfundsPortallogincreationSend aquestionsemail toSupervisorSpeak toBSS morethan 15xin 1 daySupervisorcallbackIBC withmore than10patientsUsedlanguagelineSelectRxdemoupdate5 or moreSPPoverriderequests in 1dayCallermentionspreviousagent spokento by nameApprovedOBCrequestSelectRxbackdaterequestSubmitITticketRequesttransactionhistoryRequestchecktraceAnswered100 callsby end ofweekEnd daywith >90% SLASOCcheckconversionrequestAdd more than10 entries toEOB escal.sheet in 2 daysCallercannotHIPAA verifypatientRequest morethan 15patients beadded to portalby end of weekTell callerthere are noclaims on filefor that DOSSpoke to acaller withsame nameas youCaller callsyou by thewrongnameRequestunloadfundsPortallogincreationSend aquestionsemail toSupervisorSpeak toBSS morethan 15xin 1 daySupervisorcallbackIBC withmore than10patientsUsedlanguagelineSelectRxdemoupdate5 or moreSPPoverriderequests in 1dayCallermentionspreviousagent spokento by nameApprovedOBCrequestSelectRxbackdaterequestSubmitITticketRequesttransactionhistory

IBC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
B
4
I
5
G
6
G
7
I
8
O
9
N
10
O
11
B
12
B
13
I
14
G
15
N
16
N
17
G
18
O
19
O
20
G
21
O
22
B
23
I
24
I
  1. N-Request check trace
  2. B-Answered 100 calls by end of week
  3. B-End day with > 90% SLA
  4. I-SOC check conversion request
  5. G-Add more than 10 entries to EOB escal. sheet in 2 days
  6. G-Caller cannot HIPAA verify patient
  7. I-Request more than 15 patients be added to portal by end of week
  8. O-Tell caller there are no claims on file for that DOS
  9. N-Spoke to a caller with same name as you
  10. O-Caller calls you by the wrong name
  11. B-Request unload funds
  12. B-Portal login creation
  13. I-Send a questions email to Supervisor
  14. G-Speak to BSS more than 15x in 1 day
  15. N-Supervisor callback
  16. N-IBC with more than 10 patients
  17. G-Used language line
  18. O-SelectRx demo update
  19. O-5 or more SPP override requests in 1 day
  20. G-Caller mentions previous agent spoken to by name
  21. O-Approved OBC request
  22. B-SelectRx backdate request
  23. I-Submit IT ticket
  24. I-Request transaction history