(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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N-Supervisor callback
O-Caller calls you by the wrong name
O-SelectRx demo update
G-Add more than 10 entries to EOB escal. sheet in 2 days
I-Request more than 15 patients be added to portal by end of week
O-Approved OBC request
G-Used language line
I-Submit IT ticket
I-SOC check conversion request
O-Tell caller there are no claims on file for that DOS
N-IBC with more than 10 patients
N-Spoke to a caller with same name as you
B-End day with > 90% SLA
G-Caller cannot HIPAA verify patient
G-Caller mentions previous agent spoken to by name