CallercannotHIPAA verifypatient5 or moreSPPoverriderequests in 1dayRequestchecktraceSupervisorcallbackCaller callsyou by thewrongnameEnd daywith >90% SLASend aquestionsemail toSupervisorRequestunloadfundsAdd more than10 entries toEOB escal.sheet in 2 daysSOCcheckconversionrequestUsedlanguagelineAnswered100 callsby end ofweekRequesttransactionhistoryPortallogincreationApprovedOBCrequestSelectRxdemoupdateCallermentionspreviousagent spokento by nameSubmitITticketSelectRxbackdaterequestSpoke to acaller withsame nameas youTell callerthere are noclaims on filefor that DOSSpeak toBSS morethan 15xin 1 dayIBC withmore than10patientsRequest morethan 15patients beadded to portalby end of weekCallercannotHIPAA verifypatient5 or moreSPPoverriderequests in 1dayRequestchecktraceSupervisorcallbackCaller callsyou by thewrongnameEnd daywith >90% SLASend aquestionsemail toSupervisorRequestunloadfundsAdd more than10 entries toEOB escal.sheet in 2 daysSOCcheckconversionrequestUsedlanguagelineAnswered100 callsby end ofweekRequesttransactionhistoryPortallogincreationApprovedOBCrequestSelectRxdemoupdateCallermentionspreviousagent spokento by nameSubmitITticketSelectRxbackdaterequestSpoke to acaller withsame nameas youTell callerthere are noclaims on filefor that DOSSpeak toBSS morethan 15xin 1 dayIBC withmore than10patientsRequest morethan 15patients beadded to portalby end of week

IBC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
N
4
N
5
O
6
B
7
I
8
B
9
G
10
I
11
G
12
B
13
I
14
B
15
O
16
O
17
G
18
I
19
B
20
N
21
O
22
G
23
N
24
I
  1. G-Caller cannot HIPAA verify patient
  2. O-5 or more SPP override requests in 1 day
  3. N-Request check trace
  4. N-Supervisor callback
  5. O-Caller calls you by the wrong name
  6. B-End day with > 90% SLA
  7. I-Send a questions email to Supervisor
  8. B-Request unload funds
  9. G-Add more than 10 entries to EOB escal. sheet in 2 days
  10. I-SOC check conversion request
  11. G-Used language line
  12. B-Answered 100 calls by end of week
  13. I-Request transaction history
  14. B-Portal login creation
  15. O-Approved OBC request
  16. O-SelectRx demo update
  17. G-Caller mentions previous agent spoken to by name
  18. I-Submit IT ticket
  19. B-SelectRx backdate request
  20. N-Spoke to a caller with same name as you
  21. O-Tell caller there are no claims on file for that DOS
  22. G-Speak to BSS more than 15x in 1 day
  23. N-IBC with more than 10 patients
  24. I-Request more than 15 patients be added to portal by end of week