PortallogincreationRequest morethan 15patients beadded to portalby end of weekAdd more than10 entries toEOB escal.sheet in 2 daysRequesttransactionhistorySpoke to acaller withsame nameas you5 or moreSPPoverriderequests in 1daySelectRxdemoupdateSOCcheckconversionrequestSubmitITticketSpeak toBSS morethan 15xin 1 dayAnswered100 callsby end ofweekRequestchecktraceSend aquestionsemail toSupervisorCaller callsyou by thewrongnameSelectRxbackdaterequestRequestunloadfundsCallermentionspreviousagent spokento by nameSupervisorcallbackIBC withmore than10patientsEnd daywith >90% SLATell callerthere are noclaims on filefor that DOSUsedlanguagelineCallercannotHIPAA verifypatientApprovedOBCrequestPortallogincreationRequest morethan 15patients beadded to portalby end of weekAdd more than10 entries toEOB escal.sheet in 2 daysRequesttransactionhistorySpoke to acaller withsame nameas you5 or moreSPPoverriderequests in 1daySelectRxdemoupdateSOCcheckconversionrequestSubmitITticketSpeak toBSS morethan 15xin 1 dayAnswered100 callsby end ofweekRequestchecktraceSend aquestionsemail toSupervisorCaller callsyou by thewrongnameSelectRxbackdaterequestRequestunloadfundsCallermentionspreviousagent spokento by nameSupervisorcallbackIBC withmore than10patientsEnd daywith >90% SLATell callerthere are noclaims on filefor that DOSUsedlanguagelineCallercannotHIPAA verifypatientApprovedOBCrequest

IBC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
G
4
I
5
N
6
O
7
O
8
I
9
I
10
G
11
B
12
N
13
I
14
O
15
B
16
B
17
G
18
N
19
N
20
B
21
O
22
G
23
G
24
O
  1. B-Portal login creation
  2. I-Request more than 15 patients be added to portal by end of week
  3. G-Add more than 10 entries to EOB escal. sheet in 2 days
  4. I-Request transaction history
  5. N-Spoke to a caller with same name as you
  6. O-5 or more SPP override requests in 1 day
  7. O-SelectRx demo update
  8. I-SOC check conversion request
  9. I-Submit IT ticket
  10. G-Speak to BSS more than 15x in 1 day
  11. B-Answered 100 calls by end of week
  12. N-Request check trace
  13. I-Send a questions email to Supervisor
  14. O-Caller calls you by the wrong name
  15. B-SelectRx backdate request
  16. B-Request unload funds
  17. G-Caller mentions previous agent spoken to by name
  18. N-Supervisor callback
  19. N-IBC with more than 10 patients
  20. B-End day with > 90% SLA
  21. O-Tell caller there are no claims on file for that DOS
  22. G-Used language line
  23. G-Caller cannot HIPAA verify patient
  24. O-Approved OBC request