Answered100 callsby end ofweekSelectRxdemoupdateSOCcheckconversionrequestPortallogincreationCaller callsyou by thewrongnameCallercannotHIPAA verifypatientSpoke to acaller withsame nameas youSpeak toBSS morethan 15xin 1 dayRequesttransactionhistorySupervisorcallbackApprovedOBCrequestTell callerthere are noclaims on filefor that DOSCallermentionspreviousagent spokento by nameRequestchecktraceSubmitITticketUsedlanguagelineIBC withmore than10patientsRequest morethan 15patients beadded to portalby end of weekAdd more than10 entries toEOB escal.sheet in 2 daysSend aquestionsemail toSupervisor5 or moreSPPoverriderequests in 1dayEnd daywith >90% SLARequestunloadfundsSelectRxbackdaterequestAnswered100 callsby end ofweekSelectRxdemoupdateSOCcheckconversionrequestPortallogincreationCaller callsyou by thewrongnameCallercannotHIPAA verifypatientSpoke to acaller withsame nameas youSpeak toBSS morethan 15xin 1 dayRequesttransactionhistorySupervisorcallbackApprovedOBCrequestTell callerthere are noclaims on filefor that DOSCallermentionspreviousagent spokento by nameRequestchecktraceSubmitITticketUsedlanguagelineIBC withmore than10patientsRequest morethan 15patients beadded to portalby end of weekAdd more than10 entries toEOB escal.sheet in 2 daysSend aquestionsemail toSupervisor5 or moreSPPoverriderequests in 1dayEnd daywith >90% SLARequestunloadfundsSelectRxbackdaterequest

IBC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
I
4
B
5
O
6
G
7
N
8
G
9
I
10
N
11
O
12
O
13
G
14
N
15
I
16
G
17
N
18
I
19
G
20
I
21
O
22
B
23
B
24
B
  1. B-Answered 100 calls by end of week
  2. O-SelectRx demo update
  3. I-SOC check conversion request
  4. B-Portal login creation
  5. O-Caller calls you by the wrong name
  6. G-Caller cannot HIPAA verify patient
  7. N-Spoke to a caller with same name as you
  8. G-Speak to BSS more than 15x in 1 day
  9. I-Request transaction history
  10. N-Supervisor callback
  11. O-Approved OBC request
  12. O-Tell caller there are no claims on file for that DOS
  13. G-Caller mentions previous agent spoken to by name
  14. N-Request check trace
  15. I-Submit IT ticket
  16. G-Used language line
  17. N-IBC with more than 10 patients
  18. I-Request more than 15 patients be added to portal by end of week
  19. G-Add more than 10 entries to EOB escal. sheet in 2 days
  20. I-Send a questions email to Supervisor
  21. O-5 or more SPP override requests in 1 day
  22. B-End day with > 90% SLA
  23. B-Request unload funds
  24. B-SelectRx backdate request