Spoke to acaller withsame nameas youCallermentionspreviousagent spokento by nameSpeak toBSS morethan 15xin 1 dayIBC withmore than10patientsSubmitITticketSupervisorcallbackRequestchecktrace5 or moreSPPoverriderequests in 1dayApprovedOBCrequestSend aquestionsemail toSupervisorCaller callsyou by thewrongnameRequestunloadfundsTell callerthere are noclaims on filefor that DOSSelectRxdemoupdateSelectRxbackdaterequestUsedlanguagelineRequest morethan 15patients beadded to portalby end of weekAdd more than10 entries toEOB escal.sheet in 2 daysEnd daywith >90% SLAAnswered100 callsby end ofweekRequesttransactionhistoryPortallogincreationSOCcheckconversionrequestCallercannotHIPAA verifypatientSpoke to acaller withsame nameas youCallermentionspreviousagent spokento by nameSpeak toBSS morethan 15xin 1 dayIBC withmore than10patientsSubmitITticketSupervisorcallbackRequestchecktrace5 or moreSPPoverriderequests in 1dayApprovedOBCrequestSend aquestionsemail toSupervisorCaller callsyou by thewrongnameRequestunloadfundsTell callerthere are noclaims on filefor that DOSSelectRxdemoupdateSelectRxbackdaterequestUsedlanguagelineRequest morethan 15patients beadded to portalby end of weekAdd more than10 entries toEOB escal.sheet in 2 daysEnd daywith >90% SLAAnswered100 callsby end ofweekRequesttransactionhistoryPortallogincreationSOCcheckconversionrequestCallercannotHIPAA verifypatient

IBC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
G
3
G
4
N
5
I
6
N
7
N
8
O
9
O
10
I
11
O
12
B
13
O
14
O
15
B
16
G
17
I
18
G
19
B
20
B
21
I
22
B
23
I
24
G
  1. N-Spoke to a caller with same name as you
  2. G-Caller mentions previous agent spoken to by name
  3. G-Speak to BSS more than 15x in 1 day
  4. N-IBC with more than 10 patients
  5. I-Submit IT ticket
  6. N-Supervisor callback
  7. N-Request check trace
  8. O-5 or more SPP override requests in 1 day
  9. O-Approved OBC request
  10. I-Send a questions email to Supervisor
  11. O-Caller calls you by the wrong name
  12. B-Request unload funds
  13. O-Tell caller there are no claims on file for that DOS
  14. O-SelectRx demo update
  15. B-SelectRx backdate request
  16. G-Used language line
  17. I-Request more than 15 patients be added to portal by end of week
  18. G-Add more than 10 entries to EOB escal. sheet in 2 days
  19. B-End day with > 90% SLA
  20. B-Answered 100 calls by end of week
  21. I-Request transaction history
  22. B-Portal login creation
  23. I-SOC check conversion request
  24. G-Caller cannot HIPAA verify patient