SupervisorcallbackCaller callsyou by thewrongnameSelectRxdemoupdateAdd more than10 entries toEOB escal.sheet in 2 daysRequest morethan 15patients beadded to portalby end of weekApprovedOBCrequestUsedlanguagelineSubmitITticketSOCcheckconversionrequestTell callerthere are noclaims on filefor that DOSIBC withmore than10patientsSpoke to acaller withsame nameas youEnd daywith >90% SLACallercannotHIPAA verifypatientCallermentionspreviousagent spokento by nameRequestchecktraceSelectRxbackdaterequestAnswered100 callsby end ofweekRequestunloadfundsSend aquestionsemail toSupervisorSpeak toBSS morethan 15xin 1 dayRequesttransactionhistory5 or moreSPPoverriderequests in 1dayPortallogincreationSupervisorcallbackCaller callsyou by thewrongnameSelectRxdemoupdateAdd more than10 entries toEOB escal.sheet in 2 daysRequest morethan 15patients beadded to portalby end of weekApprovedOBCrequestUsedlanguagelineSubmitITticketSOCcheckconversionrequestTell callerthere are noclaims on filefor that DOSIBC withmore than10patientsSpoke to acaller withsame nameas youEnd daywith >90% SLACallercannotHIPAA verifypatientCallermentionspreviousagent spokento by nameRequestchecktraceSelectRxbackdaterequestAnswered100 callsby end ofweekRequestunloadfundsSend aquestionsemail toSupervisorSpeak toBSS morethan 15xin 1 dayRequesttransactionhistory5 or moreSPPoverriderequests in 1dayPortallogincreation

IBC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
O
4
G
5
I
6
O
7
G
8
I
9
I
10
O
11
N
12
N
13
B
14
G
15
G
16
N
17
B
18
B
19
B
20
I
21
G
22
I
23
O
24
B
  1. N-Supervisor callback
  2. O-Caller calls you by the wrong name
  3. O-SelectRx demo update
  4. G-Add more than 10 entries to EOB escal. sheet in 2 days
  5. I-Request more than 15 patients be added to portal by end of week
  6. O-Approved OBC request
  7. G-Used language line
  8. I-Submit IT ticket
  9. I-SOC check conversion request
  10. O-Tell caller there are no claims on file for that DOS
  11. N-IBC with more than 10 patients
  12. N-Spoke to a caller with same name as you
  13. B-End day with > 90% SLA
  14. G-Caller cannot HIPAA verify patient
  15. G-Caller mentions previous agent spoken to by name
  16. N-Request check trace
  17. B-SelectRx backdate request
  18. B-Answered 100 calls by end of week
  19. B-Request unload funds
  20. I-Send a questions email to Supervisor
  21. G-Speak to BSS more than 15x in 1 day
  22. I-Request transaction history
  23. O-5 or more SPP override requests in 1 day
  24. B-Portal login creation