RequestchecktraceSelectRxbackdaterequestSupervisorcallbackEnd daywith >90% SLAApprovedOBCrequestSpeak toBSS morethan 15xin 1 daySelectRxdemoupdateAdd more than10 entries toEOB escal.sheet in 2 daysCaller callsyou by thewrongnameAnswered100 callsby end ofweekSOCcheckconversionrequestRequest morethan 15patients beadded to portalby end of weekRequesttransactionhistorySend aquestionsemail toSupervisorTell callerthere are noclaims on filefor that DOSSpoke to acaller withsame nameas youRequestunloadfundsSubmitITticket5 or moreSPPoverriderequests in 1dayPortallogincreationCallercannotHIPAA verifypatientUsedlanguagelineIBC withmore than10patientsCallermentionspreviousagent spokento by nameRequestchecktraceSelectRxbackdaterequestSupervisorcallbackEnd daywith >90% SLAApprovedOBCrequestSpeak toBSS morethan 15xin 1 daySelectRxdemoupdateAdd more than10 entries toEOB escal.sheet in 2 daysCaller callsyou by thewrongnameAnswered100 callsby end ofweekSOCcheckconversionrequestRequest morethan 15patients beadded to portalby end of weekRequesttransactionhistorySend aquestionsemail toSupervisorTell callerthere are noclaims on filefor that DOSSpoke to acaller withsame nameas youRequestunloadfundsSubmitITticket5 or moreSPPoverriderequests in 1dayPortallogincreationCallercannotHIPAA verifypatientUsedlanguagelineIBC withmore than10patientsCallermentionspreviousagent spokento by name

IBC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
N
4
B
5
O
6
G
7
O
8
G
9
O
10
B
11
I
12
I
13
I
14
I
15
O
16
N
17
B
18
I
19
O
20
B
21
G
22
G
23
N
24
G
  1. N-Request check trace
  2. B-SelectRx backdate request
  3. N-Supervisor callback
  4. B-End day with > 90% SLA
  5. O-Approved OBC request
  6. G-Speak to BSS more than 15x in 1 day
  7. O-SelectRx demo update
  8. G-Add more than 10 entries to EOB escal. sheet in 2 days
  9. O-Caller calls you by the wrong name
  10. B-Answered 100 calls by end of week
  11. I-SOC check conversion request
  12. I-Request more than 15 patients be added to portal by end of week
  13. I-Request transaction history
  14. I-Send a questions email to Supervisor
  15. O-Tell caller there are no claims on file for that DOS
  16. N-Spoke to a caller with same name as you
  17. B-Request unload funds
  18. I-Submit IT ticket
  19. O-5 or more SPP override requests in 1 day
  20. B-Portal login creation
  21. G-Caller cannot HIPAA verify patient
  22. G-Used language line
  23. N-IBC with more than 10 patients
  24. G-Caller mentions previous agent spoken to by name