Callermentionspreviousagent spokento by nameRequestchecktraceTell callerthere are noclaims on filefor that DOSRequest morethan 15patients beadded to portalby end of weekSpoke to acaller withsame nameas youSupervisorcallbackCaller callsyou by thewrongnameSelectRxbackdaterequestSubmitITticketRequestunloadfundsCallercannotHIPAA verifypatientIBC withmore than10patientsSelectRxdemoupdateSOCcheckconversionrequest5 or moreSPPoverriderequests in 1dayRequesttransactionhistorySpeak toBSS morethan 15xin 1 dayApprovedOBCrequestAnswered100 callsby end ofweekUsedlanguagelineEnd daywith >90% SLAPortallogincreationSend aquestionsemail toSupervisorAdd more than10 entries toEOB escal.sheet in 2 daysCallermentionspreviousagent spokento by nameRequestchecktraceTell callerthere are noclaims on filefor that DOSRequest morethan 15patients beadded to portalby end of weekSpoke to acaller withsame nameas youSupervisorcallbackCaller callsyou by thewrongnameSelectRxbackdaterequestSubmitITticketRequestunloadfundsCallercannotHIPAA verifypatientIBC withmore than10patientsSelectRxdemoupdateSOCcheckconversionrequest5 or moreSPPoverriderequests in 1dayRequesttransactionhistorySpeak toBSS morethan 15xin 1 dayApprovedOBCrequestAnswered100 callsby end ofweekUsedlanguagelineEnd daywith >90% SLAPortallogincreationSend aquestionsemail toSupervisorAdd more than10 entries toEOB escal.sheet in 2 days

IBC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
O
4
I
5
N
6
N
7
O
8
B
9
I
10
B
11
G
12
N
13
O
14
I
15
O
16
I
17
G
18
O
19
B
20
G
21
B
22
B
23
I
24
G
  1. G-Caller mentions previous agent spoken to by name
  2. N-Request check trace
  3. O-Tell caller there are no claims on file for that DOS
  4. I-Request more than 15 patients be added to portal by end of week
  5. N-Spoke to a caller with same name as you
  6. N-Supervisor callback
  7. O-Caller calls you by the wrong name
  8. B-SelectRx backdate request
  9. I-Submit IT ticket
  10. B-Request unload funds
  11. G-Caller cannot HIPAA verify patient
  12. N-IBC with more than 10 patients
  13. O-SelectRx demo update
  14. I-SOC check conversion request
  15. O-5 or more SPP override requests in 1 day
  16. I-Request transaction history
  17. G-Speak to BSS more than 15x in 1 day
  18. O-Approved OBC request
  19. B-Answered 100 calls by end of week
  20. G-Used language line
  21. B-End day with > 90% SLA
  22. B-Portal login creation
  23. I-Send a questions email to Supervisor
  24. G-Add more than 10 entries to EOB escal. sheet in 2 days