RequestunloadfundsUsedlanguagelineSelectRxdemoupdateSelectRxbackdaterequestRequestchecktraceEnd daywith >90% SLAApprovedOBCrequestSpoke to acaller withsame nameas youIBC withmore than10patientsAdd more than10 entries toEOB escal.sheet in 2 daysSpeak toBSS morethan 15xin 1 dayCallercannotHIPAA verifypatientTell callerthere are noclaims on filefor that DOSCaller callsyou by thewrongname5 or moreSPPoverriderequests in 1daySOCcheckconversionrequestAnswered100 callsby end ofweekSubmitITticketRequest morethan 15patients beadded to portalby end of weekCallermentionspreviousagent spokento by namePortallogincreationRequesttransactionhistorySend aquestionsemail toSupervisorSupervisorcallbackRequestunloadfundsUsedlanguagelineSelectRxdemoupdateSelectRxbackdaterequestRequestchecktraceEnd daywith >90% SLAApprovedOBCrequestSpoke to acaller withsame nameas youIBC withmore than10patientsAdd more than10 entries toEOB escal.sheet in 2 daysSpeak toBSS morethan 15xin 1 dayCallercannotHIPAA verifypatientTell callerthere are noclaims on filefor that DOSCaller callsyou by thewrongname5 or moreSPPoverriderequests in 1daySOCcheckconversionrequestAnswered100 callsby end ofweekSubmitITticketRequest morethan 15patients beadded to portalby end of weekCallermentionspreviousagent spokento by namePortallogincreationRequesttransactionhistorySend aquestionsemail toSupervisorSupervisorcallback

IBC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
O
4
B
5
N
6
B
7
O
8
N
9
N
10
G
11
G
12
G
13
O
14
O
15
O
16
I
17
B
18
I
19
I
20
G
21
B
22
I
23
I
24
N
  1. B-Request unload funds
  2. G-Used language line
  3. O-SelectRx demo update
  4. B-SelectRx backdate request
  5. N-Request check trace
  6. B-End day with > 90% SLA
  7. O-Approved OBC request
  8. N-Spoke to a caller with same name as you
  9. N-IBC with more than 10 patients
  10. G-Add more than 10 entries to EOB escal. sheet in 2 days
  11. G-Speak to BSS more than 15x in 1 day
  12. G-Caller cannot HIPAA verify patient
  13. O-Tell caller there are no claims on file for that DOS
  14. O-Caller calls you by the wrong name
  15. O-5 or more SPP override requests in 1 day
  16. I-SOC check conversion request
  17. B-Answered 100 calls by end of week
  18. I-Submit IT ticket
  19. I-Request more than 15 patients be added to portal by end of week
  20. G-Caller mentions previous agent spoken to by name
  21. B-Portal login creation
  22. I-Request transaction history
  23. I-Send a questions email to Supervisor
  24. N-Supervisor callback