SupervisorcallbackSpeak toBSS morethan 15xin 1 dayCallercannotHIPAA verifypatientSelectRxdemoupdateAnswered100 callsby end ofweekSend aquestionsemail toSupervisorRequestchecktraceSOCcheckconversionrequestTell callerthere are noclaims on filefor that DOS5 or moreSPPoverriderequests in 1dayApprovedOBCrequestRequest morethan 15patients beadded to portalby end of weekRequesttransactionhistoryIBC withmore than10patientsCallermentionspreviousagent spokento by nameSelectRxbackdaterequestSpoke to acaller withsame nameas youEnd daywith >90% SLARequestunloadfundsUsedlanguagelineCaller callsyou by thewrongnameSubmitITticketAdd more than10 entries toEOB escal.sheet in 2 daysPortallogincreationSupervisorcallbackSpeak toBSS morethan 15xin 1 dayCallercannotHIPAA verifypatientSelectRxdemoupdateAnswered100 callsby end ofweekSend aquestionsemail toSupervisorRequestchecktraceSOCcheckconversionrequestTell callerthere are noclaims on filefor that DOS5 or moreSPPoverriderequests in 1dayApprovedOBCrequestRequest morethan 15patients beadded to portalby end of weekRequesttransactionhistoryIBC withmore than10patientsCallermentionspreviousagent spokento by nameSelectRxbackdaterequestSpoke to acaller withsame nameas youEnd daywith >90% SLARequestunloadfundsUsedlanguagelineCaller callsyou by thewrongnameSubmitITticketAdd more than10 entries toEOB escal.sheet in 2 daysPortallogincreation

IBC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
G
3
G
4
O
5
B
6
I
7
N
8
I
9
O
10
O
11
O
12
I
13
I
14
N
15
G
16
B
17
N
18
B
19
B
20
G
21
O
22
I
23
G
24
B
  1. N-Supervisor callback
  2. G-Speak to BSS more than 15x in 1 day
  3. G-Caller cannot HIPAA verify patient
  4. O-SelectRx demo update
  5. B-Answered 100 calls by end of week
  6. I-Send a questions email to Supervisor
  7. N-Request check trace
  8. I-SOC check conversion request
  9. O-Tell caller there are no claims on file for that DOS
  10. O-5 or more SPP override requests in 1 day
  11. O-Approved OBC request
  12. I-Request more than 15 patients be added to portal by end of week
  13. I-Request transaction history
  14. N-IBC with more than 10 patients
  15. G-Caller mentions previous agent spoken to by name
  16. B-SelectRx backdate request
  17. N-Spoke to a caller with same name as you
  18. B-End day with > 90% SLA
  19. B-Request unload funds
  20. G-Used language line
  21. O-Caller calls you by the wrong name
  22. I-Submit IT ticket
  23. G-Add more than 10 entries to EOB escal. sheet in 2 days
  24. B-Portal login creation