Send aquestionsemail toSupervisorPortallogincreationRequestunloadfundsIBC withmore than10patientsCallermentionspreviousagent spokento by nameSubmitITticketRequest morethan 15patients beadded to portalby end of weekRequesttransactionhistoryApprovedOBCrequest5 or moreSPPoverriderequests in 1dayCaller callsyou by thewrongnameAnswered100 callsby end ofweekSelectRxdemoupdateUsedlanguagelineAdd more than10 entries toEOB escal.sheet in 2 daysSpoke to acaller withsame nameas youCallercannotHIPAA verifypatientEnd daywith >90% SLARequestchecktraceTell callerthere are noclaims on filefor that DOSSupervisorcallbackSelectRxbackdaterequestSOCcheckconversionrequestSpeak toBSS morethan 15xin 1 daySend aquestionsemail toSupervisorPortallogincreationRequestunloadfundsIBC withmore than10patientsCallermentionspreviousagent spokento by nameSubmitITticketRequest morethan 15patients beadded to portalby end of weekRequesttransactionhistoryApprovedOBCrequest5 or moreSPPoverriderequests in 1dayCaller callsyou by thewrongnameAnswered100 callsby end ofweekSelectRxdemoupdateUsedlanguagelineAdd more than10 entries toEOB escal.sheet in 2 daysSpoke to acaller withsame nameas youCallercannotHIPAA verifypatientEnd daywith >90% SLARequestchecktraceTell callerthere are noclaims on filefor that DOSSupervisorcallbackSelectRxbackdaterequestSOCcheckconversionrequestSpeak toBSS morethan 15xin 1 day

IBC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
B
4
N
5
G
6
I
7
I
8
I
9
O
10
O
11
O
12
B
13
O
14
G
15
G
16
N
17
G
18
B
19
N
20
O
21
N
22
B
23
I
24
G
  1. I-Send a questions email to Supervisor
  2. B-Portal login creation
  3. B-Request unload funds
  4. N-IBC with more than 10 patients
  5. G-Caller mentions previous agent spoken to by name
  6. I-Submit IT ticket
  7. I-Request more than 15 patients be added to portal by end of week
  8. I-Request transaction history
  9. O-Approved OBC request
  10. O-5 or more SPP override requests in 1 day
  11. O-Caller calls you by the wrong name
  12. B-Answered 100 calls by end of week
  13. O-SelectRx demo update
  14. G-Used language line
  15. G-Add more than 10 entries to EOB escal. sheet in 2 days
  16. N-Spoke to a caller with same name as you
  17. G-Caller cannot HIPAA verify patient
  18. B-End day with > 90% SLA
  19. N-Request check trace
  20. O-Tell caller there are no claims on file for that DOS
  21. N-Supervisor callback
  22. B-SelectRx backdate request
  23. I-SOC check conversion request
  24. G-Speak to BSS more than 15x in 1 day