RequesttransactionhistoryRequest morethan 15patients beadded to portalby end of weekEnd daywith >90% SLACallermentionspreviousagent spokento by nameSpoke to acaller withsame nameas youUsedlanguageline5 or moreSPPoverriderequests in 1daySelectRxbackdaterequestSelectRxdemoupdateCaller callsyou by thewrongnameSOCcheckconversionrequestSubmitITticketSend aquestionsemail toSupervisorPortallogincreationTell callerthere are noclaims on filefor that DOSCallercannotHIPAA verifypatientSupervisorcallbackRequestunloadfundsAdd more than10 entries toEOB escal.sheet in 2 daysAnswered100 callsby end ofweekApprovedOBCrequestSpeak toBSS morethan 15xin 1 dayRequestchecktraceIBC withmore than10patientsRequesttransactionhistoryRequest morethan 15patients beadded to portalby end of weekEnd daywith >90% SLACallermentionspreviousagent spokento by nameSpoke to acaller withsame nameas youUsedlanguageline5 or moreSPPoverriderequests in 1daySelectRxbackdaterequestSelectRxdemoupdateCaller callsyou by thewrongnameSOCcheckconversionrequestSubmitITticketSend aquestionsemail toSupervisorPortallogincreationTell callerthere are noclaims on filefor that DOSCallercannotHIPAA verifypatientSupervisorcallbackRequestunloadfundsAdd more than10 entries toEOB escal.sheet in 2 daysAnswered100 callsby end ofweekApprovedOBCrequestSpeak toBSS morethan 15xin 1 dayRequestchecktraceIBC withmore than10patients

IBC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
B
4
G
5
N
6
G
7
O
8
B
9
O
10
O
11
I
12
I
13
I
14
B
15
O
16
G
17
N
18
B
19
G
20
B
21
O
22
G
23
N
24
N
  1. I-Request transaction history
  2. I-Request more than 15 patients be added to portal by end of week
  3. B-End day with > 90% SLA
  4. G-Caller mentions previous agent spoken to by name
  5. N-Spoke to a caller with same name as you
  6. G-Used language line
  7. O-5 or more SPP override requests in 1 day
  8. B-SelectRx backdate request
  9. O-SelectRx demo update
  10. O-Caller calls you by the wrong name
  11. I-SOC check conversion request
  12. I-Submit IT ticket
  13. I-Send a questions email to Supervisor
  14. B-Portal login creation
  15. O-Tell caller there are no claims on file for that DOS
  16. G-Caller cannot HIPAA verify patient
  17. N-Supervisor callback
  18. B-Request unload funds
  19. G-Add more than 10 entries to EOB escal. sheet in 2 days
  20. B-Answered 100 calls by end of week
  21. O-Approved OBC request
  22. G-Speak to BSS more than 15x in 1 day
  23. N-Request check trace
  24. N-IBC with more than 10 patients