SelectRxdemoupdateIBC withmore than10patientsRequestunloadfundsAdd more than10 entries toEOB escal.sheet in 2 daysSubmitITticketPortallogincreationSend aquestionsemail toSupervisorSOCcheckconversionrequestUsedlanguagelineEnd daywith >90% SLARequest morethan 15patients beadded to portalby end of weekRequesttransactionhistoryCallermentionspreviousagent spokento by name5 or moreSPPoverriderequests in 1daySpoke to acaller withsame nameas youApprovedOBCrequestSelectRxbackdaterequestCaller callsyou by thewrongnameSpeak toBSS morethan 15xin 1 dayRequestchecktraceCallercannotHIPAA verifypatientTell callerthere are noclaims on filefor that DOSSupervisorcallbackAnswered100 callsby end ofweekSelectRxdemoupdateIBC withmore than10patientsRequestunloadfundsAdd more than10 entries toEOB escal.sheet in 2 daysSubmitITticketPortallogincreationSend aquestionsemail toSupervisorSOCcheckconversionrequestUsedlanguagelineEnd daywith >90% SLARequest morethan 15patients beadded to portalby end of weekRequesttransactionhistoryCallermentionspreviousagent spokento by name5 or moreSPPoverriderequests in 1daySpoke to acaller withsame nameas youApprovedOBCrequestSelectRxbackdaterequestCaller callsyou by thewrongnameSpeak toBSS morethan 15xin 1 dayRequestchecktraceCallercannotHIPAA verifypatientTell callerthere are noclaims on filefor that DOSSupervisorcallbackAnswered100 callsby end ofweek

IBC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
N
3
B
4
G
5
I
6
B
7
I
8
I
9
G
10
B
11
I
12
I
13
G
14
O
15
N
16
O
17
B
18
O
19
G
20
N
21
G
22
O
23
N
24
B
  1. O-SelectRx demo update
  2. N-IBC with more than 10 patients
  3. B-Request unload funds
  4. G-Add more than 10 entries to EOB escal. sheet in 2 days
  5. I-Submit IT ticket
  6. B-Portal login creation
  7. I-Send a questions email to Supervisor
  8. I-SOC check conversion request
  9. G-Used language line
  10. B-End day with > 90% SLA
  11. I-Request more than 15 patients be added to portal by end of week
  12. I-Request transaction history
  13. G-Caller mentions previous agent spoken to by name
  14. O-5 or more SPP override requests in 1 day
  15. N-Spoke to a caller with same name as you
  16. O-Approved OBC request
  17. B-SelectRx backdate request
  18. O-Caller calls you by the wrong name
  19. G-Speak to BSS more than 15x in 1 day
  20. N-Request check trace
  21. G-Caller cannot HIPAA verify patient
  22. O-Tell caller there are no claims on file for that DOS
  23. N-Supervisor callback
  24. B-Answered 100 calls by end of week