UsedlanguagelineCallercannotHIPAA verifypatientPortallogincreationSubmitITticketCaller callsyou by thewrongnameSpoke to acaller withsame nameas youSelectRxdemoupdate5 or moreSPPoverriderequests in 1daySOCcheckconversionrequestIBC withmore than10patientsSupervisorcallbackRequestchecktraceCallermentionspreviousagent spokento by nameTell callerthere are noclaims on filefor that DOSEnd daywith >90% SLARequestunloadfundsAnswered100 callsby end ofweekRequest morethan 15patients beadded to portalby end of weekApprovedOBCrequestSend aquestionsemail toSupervisorAdd more than10 entries toEOB escal.sheet in 2 daysRequesttransactionhistorySpeak toBSS morethan 15xin 1 daySelectRxbackdaterequestUsedlanguagelineCallercannotHIPAA verifypatientPortallogincreationSubmitITticketCaller callsyou by thewrongnameSpoke to acaller withsame nameas youSelectRxdemoupdate5 or moreSPPoverriderequests in 1daySOCcheckconversionrequestIBC withmore than10patientsSupervisorcallbackRequestchecktraceCallermentionspreviousagent spokento by nameTell callerthere are noclaims on filefor that DOSEnd daywith >90% SLARequestunloadfundsAnswered100 callsby end ofweekRequest morethan 15patients beadded to portalby end of weekApprovedOBCrequestSend aquestionsemail toSupervisorAdd more than10 entries toEOB escal.sheet in 2 daysRequesttransactionhistorySpeak toBSS morethan 15xin 1 daySelectRxbackdaterequest

IBC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
B
4
I
5
O
6
N
7
O
8
O
9
I
10
N
11
N
12
N
13
G
14
O
15
B
16
B
17
B
18
I
19
O
20
I
21
G
22
I
23
G
24
B
  1. G-Used language line
  2. G-Caller cannot HIPAA verify patient
  3. B-Portal login creation
  4. I-Submit IT ticket
  5. O-Caller calls you by the wrong name
  6. N-Spoke to a caller with same name as you
  7. O-SelectRx demo update
  8. O-5 or more SPP override requests in 1 day
  9. I-SOC check conversion request
  10. N-IBC with more than 10 patients
  11. N-Supervisor callback
  12. N-Request check trace
  13. G-Caller mentions previous agent spoken to by name
  14. O-Tell caller there are no claims on file for that DOS
  15. B-End day with > 90% SLA
  16. B-Request unload funds
  17. B-Answered 100 calls by end of week
  18. I-Request more than 15 patients be added to portal by end of week
  19. O-Approved OBC request
  20. I-Send a questions email to Supervisor
  21. G-Add more than 10 entries to EOB escal. sheet in 2 days
  22. I-Request transaction history
  23. G-Speak to BSS more than 15x in 1 day
  24. B-SelectRx backdate request