RequesttransactionhistoryPortallogincreation5 or moreSPPoverriderequests in 1daySelectRxdemoupdateEnd daywith >90% SLACaller callsyou by thewrongnameRequestunloadfundsSupervisorcallbackApprovedOBCrequestCallercannotHIPAA verifypatientIBC withmore than10patientsRequest morethan 15patients beadded to portalby end of weekSubmitITticketSOCcheckconversionrequestAnswered100 callsby end ofweekUsedlanguagelineSelectRxbackdaterequestTell callerthere are noclaims on filefor that DOSCallermentionspreviousagent spokento by nameSend aquestionsemail toSupervisorSpeak toBSS morethan 15xin 1 dayRequestchecktraceSpoke to acaller withsame nameas youAdd more than10 entries toEOB escal.sheet in 2 daysRequesttransactionhistoryPortallogincreation5 or moreSPPoverriderequests in 1daySelectRxdemoupdateEnd daywith >90% SLACaller callsyou by thewrongnameRequestunloadfundsSupervisorcallbackApprovedOBCrequestCallercannotHIPAA verifypatientIBC withmore than10patientsRequest morethan 15patients beadded to portalby end of weekSubmitITticketSOCcheckconversionrequestAnswered100 callsby end ofweekUsedlanguagelineSelectRxbackdaterequestTell callerthere are noclaims on filefor that DOSCallermentionspreviousagent spokento by nameSend aquestionsemail toSupervisorSpeak toBSS morethan 15xin 1 dayRequestchecktraceSpoke to acaller withsame nameas youAdd more than10 entries toEOB escal.sheet in 2 days

IBC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
O
4
O
5
B
6
O
7
B
8
N
9
O
10
G
11
N
12
I
13
I
14
I
15
B
16
G
17
B
18
O
19
G
20
I
21
G
22
N
23
N
24
G
  1. I-Request transaction history
  2. B-Portal login creation
  3. O-5 or more SPP override requests in 1 day
  4. O-SelectRx demo update
  5. B-End day with > 90% SLA
  6. O-Caller calls you by the wrong name
  7. B-Request unload funds
  8. N-Supervisor callback
  9. O-Approved OBC request
  10. G-Caller cannot HIPAA verify patient
  11. N-IBC with more than 10 patients
  12. I-Request more than 15 patients be added to portal by end of week
  13. I-Submit IT ticket
  14. I-SOC check conversion request
  15. B-Answered 100 calls by end of week
  16. G-Used language line
  17. B-SelectRx backdate request
  18. O-Tell caller there are no claims on file for that DOS
  19. G-Caller mentions previous agent spoken to by name
  20. I-Send a questions email to Supervisor
  21. G-Speak to BSS more than 15x in 1 day
  22. N-Request check trace
  23. N-Spoke to a caller with same name as you
  24. G-Add more than 10 entries to EOB escal. sheet in 2 days