CallercannotHIPAA verifypatientRequestunloadfundsSpeak toBSS morethan 15xin 1 daySelectRxdemoupdateCallermentionspreviousagent spokento by nameSupervisorcallbackCaller callsyou by thewrongnameRequesttransactionhistoryIBC withmore than10patientsSpoke to acaller withsame nameas youSend aquestionsemail toSupervisorEnd daywith >90% SLAPortallogincreationUsedlanguagelineAdd more than10 entries toEOB escal.sheet in 2 daysApprovedOBCrequestAnswered100 callsby end ofweekRequest morethan 15patients beadded to portalby end of weekSubmitITticketTell callerthere are noclaims on filefor that DOSSOCcheckconversionrequestRequestchecktrace5 or moreSPPoverriderequests in 1daySelectRxbackdaterequestCallercannotHIPAA verifypatientRequestunloadfundsSpeak toBSS morethan 15xin 1 daySelectRxdemoupdateCallermentionspreviousagent spokento by nameSupervisorcallbackCaller callsyou by thewrongnameRequesttransactionhistoryIBC withmore than10patientsSpoke to acaller withsame nameas youSend aquestionsemail toSupervisorEnd daywith >90% SLAPortallogincreationUsedlanguagelineAdd more than10 entries toEOB escal.sheet in 2 daysApprovedOBCrequestAnswered100 callsby end ofweekRequest morethan 15patients beadded to portalby end of weekSubmitITticketTell callerthere are noclaims on filefor that DOSSOCcheckconversionrequestRequestchecktrace5 or moreSPPoverriderequests in 1daySelectRxbackdaterequest

IBC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller cannot HIPAA verify patient
  2. Request unload funds
  3. Speak to BSS more than 15x in 1 day
  4. SelectRx demo update
  5. Caller mentions previous agent spoken to by name
  6. Supervisor callback
  7. Caller calls you by the wrong name
  8. Request transaction history
  9. IBC with more than 10 patients
  10. Spoke to a caller with same name as you
  11. Send a questions email to Supervisor
  12. End day with > 90% SLA
  13. Portal login creation
  14. Used language line
  15. Add more than 10 entries to EOB escal. sheet in 2 days
  16. Approved OBC request
  17. Answered 100 calls by end of week
  18. Request more than 15 patients be added to portal by end of week
  19. Submit IT ticket
  20. Tell caller there are no claims on file for that DOS
  21. SOC check conversion request
  22. Request check trace
  23. 5 or more SPP override requests in 1 day
  24. SelectRx backdate request