UsedlanguagelineCallercannotHIPAA verifypatientEnd daywith >90% SLARequesttransactionhistoryRequest morethan 15patients beadded to portalby end of weekAnswered100 callsby end ofweek5 or moreSPPoverriderequests in 1daySelectRxbackdaterequestPortallogincreationSend aquestionsemail toSupervisorSelectRxdemoupdateIBC withmore than10patientsAdd more than10 entries toEOB escal.sheet in 2 daysSpeak toBSS morethan 15xin 1 dayTell callerthere are noclaims on filefor that DOSSpoke to acaller withsame nameas youCallermentionspreviousagent spokento by nameSupervisorcallbackRequestchecktraceSubmitITticketRequestunloadfundsCaller callsyou by thewrongnameApprovedOBCrequestSOCcheckconversionrequestUsedlanguagelineCallercannotHIPAA verifypatientEnd daywith >90% SLARequesttransactionhistoryRequest morethan 15patients beadded to portalby end of weekAnswered100 callsby end ofweek5 or moreSPPoverriderequests in 1daySelectRxbackdaterequestPortallogincreationSend aquestionsemail toSupervisorSelectRxdemoupdateIBC withmore than10patientsAdd more than10 entries toEOB escal.sheet in 2 daysSpeak toBSS morethan 15xin 1 dayTell callerthere are noclaims on filefor that DOSSpoke to acaller withsame nameas youCallermentionspreviousagent spokento by nameSupervisorcallbackRequestchecktraceSubmitITticketRequestunloadfundsCaller callsyou by thewrongnameApprovedOBCrequestSOCcheckconversionrequest

IBC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used language line
  2. Caller cannot HIPAA verify patient
  3. End day with > 90% SLA
  4. Request transaction history
  5. Request more than 15 patients be added to portal by end of week
  6. Answered 100 calls by end of week
  7. 5 or more SPP override requests in 1 day
  8. SelectRx backdate request
  9. Portal login creation
  10. Send a questions email to Supervisor
  11. SelectRx demo update
  12. IBC with more than 10 patients
  13. Add more than 10 entries to EOB escal. sheet in 2 days
  14. Speak to BSS more than 15x in 1 day
  15. Tell caller there are no claims on file for that DOS
  16. Spoke to a caller with same name as you
  17. Caller mentions previous agent spoken to by name
  18. Supervisor callback
  19. Request check trace
  20. Submit IT ticket
  21. Request unload funds
  22. Caller calls you by the wrong name
  23. Approved OBC request
  24. SOC check conversion request