ApprovedOBCrequestSelectRxbackdaterequestSOCcheckconversionrequest5 or moreSPPoverriderequests in 1dayCallercannotHIPAA verifypatientSpeak toBSS morethan 15xin 1 dayIBC withmore than10patientsRequestchecktraceRequest morethan 15patients beadded to portalby end of weekAnswered100 callsby end ofweekSpoke to acaller withsame nameas youUsedlanguagelineCaller callsyou by thewrongnameSubmitITticketSend aquestionsemail toSupervisorAdd more than10 entries toEOB escal.sheet in 2 daysRequesttransactionhistoryTell callerthere are noclaims on filefor that DOSRequestunloadfundsSupervisorcallbackCallermentionspreviousagent spokento by nameSelectRxdemoupdatePortallogincreationEnd daywith >90% SLAApprovedOBCrequestSelectRxbackdaterequestSOCcheckconversionrequest5 or moreSPPoverriderequests in 1dayCallercannotHIPAA verifypatientSpeak toBSS morethan 15xin 1 dayIBC withmore than10patientsRequestchecktraceRequest morethan 15patients beadded to portalby end of weekAnswered100 callsby end ofweekSpoke to acaller withsame nameas youUsedlanguagelineCaller callsyou by thewrongnameSubmitITticketSend aquestionsemail toSupervisorAdd more than10 entries toEOB escal.sheet in 2 daysRequesttransactionhistoryTell callerthere are noclaims on filefor that DOSRequestunloadfundsSupervisorcallbackCallermentionspreviousagent spokento by nameSelectRxdemoupdatePortallogincreationEnd daywith >90% SLA

IBC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Approved OBC request
  2. SelectRx backdate request
  3. SOC check conversion request
  4. 5 or more SPP override requests in 1 day
  5. Caller cannot HIPAA verify patient
  6. Speak to BSS more than 15x in 1 day
  7. IBC with more than 10 patients
  8. Request check trace
  9. Request more than 15 patients be added to portal by end of week
  10. Answered 100 calls by end of week
  11. Spoke to a caller with same name as you
  12. Used language line
  13. Caller calls you by the wrong name
  14. Submit IT ticket
  15. Send a questions email to Supervisor
  16. Add more than 10 entries to EOB escal. sheet in 2 days
  17. Request transaction history
  18. Tell caller there are no claims on file for that DOS
  19. Request unload funds
  20. Supervisor callback
  21. Caller mentions previous agent spoken to by name
  22. SelectRx demo update
  23. Portal login creation
  24. End day with > 90% SLA