RequestchecktraceSend aquestionsemail toSupervisorEnd daywith >90% SLASubmitITticketIBC withmore than10patientsRequest morethan 15patients beadded to portalby end of weekSelectRxdemoupdateCallercannotHIPAA verifypatientSupervisorcallbackSelectRxbackdaterequestTell callerthere are noclaims on filefor that DOSUsedlanguagelineApprovedOBCrequestRequestunloadfundsSpeak toBSS morethan 15xin 1 dayAdd more than10 entries toEOB escal.sheet in 2 daysCaller callsyou by thewrongnameAnswered100 callsby end ofweekPortallogincreationRequesttransactionhistory5 or moreSPPoverriderequests in 1dayCallermentionspreviousagent spokento by nameSpoke to acaller withsame nameas youSOCcheckconversionrequestRequestchecktraceSend aquestionsemail toSupervisorEnd daywith >90% SLASubmitITticketIBC withmore than10patientsRequest morethan 15patients beadded to portalby end of weekSelectRxdemoupdateCallercannotHIPAA verifypatientSupervisorcallbackSelectRxbackdaterequestTell callerthere are noclaims on filefor that DOSUsedlanguagelineApprovedOBCrequestRequestunloadfundsSpeak toBSS morethan 15xin 1 dayAdd more than10 entries toEOB escal.sheet in 2 daysCaller callsyou by thewrongnameAnswered100 callsby end ofweekPortallogincreationRequesttransactionhistory5 or moreSPPoverriderequests in 1dayCallermentionspreviousagent spokento by nameSpoke to acaller withsame nameas youSOCcheckconversionrequest

IBC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Request check trace
  2. Send a questions email to Supervisor
  3. End day with > 90% SLA
  4. Submit IT ticket
  5. IBC with more than 10 patients
  6. Request more than 15 patients be added to portal by end of week
  7. SelectRx demo update
  8. Caller cannot HIPAA verify patient
  9. Supervisor callback
  10. SelectRx backdate request
  11. Tell caller there are no claims on file for that DOS
  12. Used language line
  13. Approved OBC request
  14. Request unload funds
  15. Speak to BSS more than 15x in 1 day
  16. Add more than 10 entries to EOB escal. sheet in 2 days
  17. Caller calls you by the wrong name
  18. Answered 100 calls by end of week
  19. Portal login creation
  20. Request transaction history
  21. 5 or more SPP override requests in 1 day
  22. Caller mentions previous agent spoken to by name
  23. Spoke to a caller with same name as you
  24. SOC check conversion request