Add more than10 entries toEOB escal.sheet in 2 daysRequestunloadfundsIBC withmore than10patientsUsedlanguagelineRequest morethan 15patients beadded to portalby end of weekSubmitITticketSend aquestionsemail toSupervisorSelectRxbackdaterequestSelectRxdemoupdateRequestchecktraceSpoke to acaller withsame nameas youCallermentionspreviousagent spokento by nameAnswered100 callsby end ofweekSupervisorcallbackRequesttransactionhistoryTell callerthere are noclaims on filefor that DOSPortallogincreationCaller callsyou by thewrongnameSpeak toBSS morethan 15xin 1 dayApprovedOBCrequestCallercannotHIPAA verifypatientSOCcheckconversionrequest5 or moreSPPoverriderequests in 1dayEnd daywith >90% SLAAdd more than10 entries toEOB escal.sheet in 2 daysRequestunloadfundsIBC withmore than10patientsUsedlanguagelineRequest morethan 15patients beadded to portalby end of weekSubmitITticketSend aquestionsemail toSupervisorSelectRxbackdaterequestSelectRxdemoupdateRequestchecktraceSpoke to acaller withsame nameas youCallermentionspreviousagent spokento by nameAnswered100 callsby end ofweekSupervisorcallbackRequesttransactionhistoryTell callerthere are noclaims on filefor that DOSPortallogincreationCaller callsyou by thewrongnameSpeak toBSS morethan 15xin 1 dayApprovedOBCrequestCallercannotHIPAA verifypatientSOCcheckconversionrequest5 or moreSPPoverriderequests in 1dayEnd daywith >90% SLA

IBC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Add more than 10 entries to EOB escal. sheet in 2 days
  2. Request unload funds
  3. IBC with more than 10 patients
  4. Used language line
  5. Request more than 15 patients be added to portal by end of week
  6. Submit IT ticket
  7. Send a questions email to Supervisor
  8. SelectRx backdate request
  9. SelectRx demo update
  10. Request check trace
  11. Spoke to a caller with same name as you
  12. Caller mentions previous agent spoken to by name
  13. Answered 100 calls by end of week
  14. Supervisor callback
  15. Request transaction history
  16. Tell caller there are no claims on file for that DOS
  17. Portal login creation
  18. Caller calls you by the wrong name
  19. Speak to BSS more than 15x in 1 day
  20. Approved OBC request
  21. Caller cannot HIPAA verify patient
  22. SOC check conversion request
  23. 5 or more SPP override requests in 1 day
  24. End day with > 90% SLA