Answered100 callsby end ofweekSOCcheckconversionrequestSupervisorcallbackPortallogincreationSelectRxdemoupdateRequestchecktraceIBC withmore than10patientsCaller callsyou by thewrongnameSpoke to acaller withsame nameas youAdd more than10 entries toEOB escal.sheet in 2 daysRequesttransactionhistoryRequestunloadfundsCallercannotHIPAA verifypatientUsedlanguagelineSpeak toBSS morethan 15xin 1 dayEnd daywith >90% SLASubmitITticketSelectRxbackdaterequestTell callerthere are noclaims on filefor that DOSCallermentionspreviousagent spokento by nameRequest morethan 15patients beadded to portalby end of weekSend aquestionsemail toSupervisor5 or moreSPPoverriderequests in 1dayApprovedOBCrequestAnswered100 callsby end ofweekSOCcheckconversionrequestSupervisorcallbackPortallogincreationSelectRxdemoupdateRequestchecktraceIBC withmore than10patientsCaller callsyou by thewrongnameSpoke to acaller withsame nameas youAdd more than10 entries toEOB escal.sheet in 2 daysRequesttransactionhistoryRequestunloadfundsCallercannotHIPAA verifypatientUsedlanguagelineSpeak toBSS morethan 15xin 1 dayEnd daywith >90% SLASubmitITticketSelectRxbackdaterequestTell callerthere are noclaims on filefor that DOSCallermentionspreviousagent spokento by nameRequest morethan 15patients beadded to portalby end of weekSend aquestionsemail toSupervisor5 or moreSPPoverriderequests in 1dayApprovedOBCrequest

IBC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answered 100 calls by end of week
  2. SOC check conversion request
  3. Supervisor callback
  4. Portal login creation
  5. SelectRx demo update
  6. Request check trace
  7. IBC with more than 10 patients
  8. Caller calls you by the wrong name
  9. Spoke to a caller with same name as you
  10. Add more than 10 entries to EOB escal. sheet in 2 days
  11. Request transaction history
  12. Request unload funds
  13. Caller cannot HIPAA verify patient
  14. Used language line
  15. Speak to BSS more than 15x in 1 day
  16. End day with > 90% SLA
  17. Submit IT ticket
  18. SelectRx backdate request
  19. Tell caller there are no claims on file for that DOS
  20. Caller mentions previous agent spoken to by name
  21. Request more than 15 patients be added to portal by end of week
  22. Send a questions email to Supervisor
  23. 5 or more SPP override requests in 1 day
  24. Approved OBC request