Tell callerthere are noclaims on filefor that DOSRequesttransactionhistoryAnswered100 callsby end ofweekCallercannotHIPAA verifypatientSpeak toBSS morethan 15xin 1 daySOCcheckconversionrequestUsedlanguagelineCaller callsyou by thewrongnameAdd more than10 entries toEOB escal.sheet in 2 daysCallermentionspreviousagent spokento by nameEnd daywith >90% SLASupervisorcallbackSelectRxbackdaterequestRequestunloadfundsRequestchecktraceApprovedOBCrequest5 or moreSPPoverriderequests in 1daySubmitITticketPortallogincreationSpoke to acaller withsame nameas youSelectRxdemoupdateSend aquestionsemail toSupervisorIBC withmore than10patientsRequest morethan 15patients beadded to portalby end of weekTell callerthere are noclaims on filefor that DOSRequesttransactionhistoryAnswered100 callsby end ofweekCallercannotHIPAA verifypatientSpeak toBSS morethan 15xin 1 daySOCcheckconversionrequestUsedlanguagelineCaller callsyou by thewrongnameAdd more than10 entries toEOB escal.sheet in 2 daysCallermentionspreviousagent spokento by nameEnd daywith >90% SLASupervisorcallbackSelectRxbackdaterequestRequestunloadfundsRequestchecktraceApprovedOBCrequest5 or moreSPPoverriderequests in 1daySubmitITticketPortallogincreationSpoke to acaller withsame nameas youSelectRxdemoupdateSend aquestionsemail toSupervisorIBC withmore than10patientsRequest morethan 15patients beadded to portalby end of week

IBC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tell caller there are no claims on file for that DOS
  2. Request transaction history
  3. Answered 100 calls by end of week
  4. Caller cannot HIPAA verify patient
  5. Speak to BSS more than 15x in 1 day
  6. SOC check conversion request
  7. Used language line
  8. Caller calls you by the wrong name
  9. Add more than 10 entries to EOB escal. sheet in 2 days
  10. Caller mentions previous agent spoken to by name
  11. End day with > 90% SLA
  12. Supervisor callback
  13. SelectRx backdate request
  14. Request unload funds
  15. Request check trace
  16. Approved OBC request
  17. 5 or more SPP override requests in 1 day
  18. Submit IT ticket
  19. Portal login creation
  20. Spoke to a caller with same name as you
  21. SelectRx demo update
  22. Send a questions email to Supervisor
  23. IBC with more than 10 patients
  24. Request more than 15 patients be added to portal by end of week