SubmitITticketPortallogincreationUsedlanguagelineTell callerthere are noclaims on filefor that DOSSelectRxbackdaterequestCallermentionspreviousagent spokento by nameSelectRxdemoupdateSOCcheckconversionrequestRequest morethan 15patients beadded to portalby end of weekRequestchecktraceSpeak toBSS morethan 15xin 1 day5 or moreSPPoverriderequests in 1dayAdd more than10 entries toEOB escal.sheet in 2 daysRequestunloadfundsAnswered100 callsby end ofweekSpoke to acaller withsame nameas youCaller callsyou by thewrongnameRequesttransactionhistorySupervisorcallbackIBC withmore than10patientsSend aquestionsemail toSupervisorEnd daywith >90% SLAApprovedOBCrequestCallercannotHIPAA verifypatientSubmitITticketPortallogincreationUsedlanguagelineTell callerthere are noclaims on filefor that DOSSelectRxbackdaterequestCallermentionspreviousagent spokento by nameSelectRxdemoupdateSOCcheckconversionrequestRequest morethan 15patients beadded to portalby end of weekRequestchecktraceSpeak toBSS morethan 15xin 1 day5 or moreSPPoverriderequests in 1dayAdd more than10 entries toEOB escal.sheet in 2 daysRequestunloadfundsAnswered100 callsby end ofweekSpoke to acaller withsame nameas youCaller callsyou by thewrongnameRequesttransactionhistorySupervisorcallbackIBC withmore than10patientsSend aquestionsemail toSupervisorEnd daywith >90% SLAApprovedOBCrequestCallercannotHIPAA verifypatient

IBC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submit IT ticket
  2. Portal login creation
  3. Used language line
  4. Tell caller there are no claims on file for that DOS
  5. SelectRx backdate request
  6. Caller mentions previous agent spoken to by name
  7. SelectRx demo update
  8. SOC check conversion request
  9. Request more than 15 patients be added to portal by end of week
  10. Request check trace
  11. Speak to BSS more than 15x in 1 day
  12. 5 or more SPP override requests in 1 day
  13. Add more than 10 entries to EOB escal. sheet in 2 days
  14. Request unload funds
  15. Answered 100 calls by end of week
  16. Spoke to a caller with same name as you
  17. Caller calls you by the wrong name
  18. Request transaction history
  19. Supervisor callback
  20. IBC with more than 10 patients
  21. Send a questions email to Supervisor
  22. End day with > 90% SLA
  23. Approved OBC request
  24. Caller cannot HIPAA verify patient