SupervisorcallbackAnswered100 callsby end ofweekUsedlanguagelinePortallogincreationSpeak toBSS morethan 15xin 1 daySend aquestionsemail toSupervisorCallercannotHIPAA verifypatientRequest morethan 15patients beadded to portalby end of weekRequestunloadfundsAdd more than10 entries toEOB escal.sheet in 2 daysRequesttransactionhistorySOCcheckconversionrequestEnd daywith >90% SLACaller callsyou by thewrongnameRequestchecktraceCallermentionspreviousagent spokento by nameIBC withmore than10patientsSpoke to acaller withsame nameas youSelectRxdemoupdateSubmitITticketTell callerthere are noclaims on filefor that DOS5 or moreSPPoverriderequests in 1daySelectRxbackdaterequestApprovedOBCrequestSupervisorcallbackAnswered100 callsby end ofweekUsedlanguagelinePortallogincreationSpeak toBSS morethan 15xin 1 daySend aquestionsemail toSupervisorCallercannotHIPAA verifypatientRequest morethan 15patients beadded to portalby end of weekRequestunloadfundsAdd more than10 entries toEOB escal.sheet in 2 daysRequesttransactionhistorySOCcheckconversionrequestEnd daywith >90% SLACaller callsyou by thewrongnameRequestchecktraceCallermentionspreviousagent spokento by nameIBC withmore than10patientsSpoke to acaller withsame nameas youSelectRxdemoupdateSubmitITticketTell callerthere are noclaims on filefor that DOS5 or moreSPPoverriderequests in 1daySelectRxbackdaterequestApprovedOBCrequest

IBC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Supervisor callback
  2. Answered 100 calls by end of week
  3. Used language line
  4. Portal login creation
  5. Speak to BSS more than 15x in 1 day
  6. Send a questions email to Supervisor
  7. Caller cannot HIPAA verify patient
  8. Request more than 15 patients be added to portal by end of week
  9. Request unload funds
  10. Add more than 10 entries to EOB escal. sheet in 2 days
  11. Request transaction history
  12. SOC check conversion request
  13. End day with > 90% SLA
  14. Caller calls you by the wrong name
  15. Request check trace
  16. Caller mentions previous agent spoken to by name
  17. IBC with more than 10 patients
  18. Spoke to a caller with same name as you
  19. SelectRx demo update
  20. Submit IT ticket
  21. Tell caller there are no claims on file for that DOS
  22. 5 or more SPP override requests in 1 day
  23. SelectRx backdate request
  24. Approved OBC request