Speak toBSS morethan 15xin 1 dayTell callerthere are noclaims on filefor that DOSIBC withmore than10patientsUsedlanguagelineSupervisorcallbackAdd more than10 entries toEOB escal.sheet in 2 daysSelectRxdemoupdateSend aquestionsemail toSupervisorPortallogincreationRequest morethan 15patients beadded to portalby end of weekSelectRxbackdaterequestRequestchecktraceRequesttransactionhistoryEnd daywith >90% SLACaller callsyou by thewrongname5 or moreSPPoverriderequests in 1dayRequestunloadfundsCallermentionspreviousagent spokento by nameAnswered100 callsby end ofweekSpoke to acaller withsame nameas youApprovedOBCrequestCallercannotHIPAA verifypatientSOCcheckconversionrequestSubmitITticketSpeak toBSS morethan 15xin 1 dayTell callerthere are noclaims on filefor that DOSIBC withmore than10patientsUsedlanguagelineSupervisorcallbackAdd more than10 entries toEOB escal.sheet in 2 daysSelectRxdemoupdateSend aquestionsemail toSupervisorPortallogincreationRequest morethan 15patients beadded to portalby end of weekSelectRxbackdaterequestRequestchecktraceRequesttransactionhistoryEnd daywith >90% SLACaller callsyou by thewrongname5 or moreSPPoverriderequests in 1dayRequestunloadfundsCallermentionspreviousagent spokento by nameAnswered100 callsby end ofweekSpoke to acaller withsame nameas youApprovedOBCrequestCallercannotHIPAA verifypatientSOCcheckconversionrequestSubmitITticket

IBC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Speak to BSS more than 15x in 1 day
  2. Tell caller there are no claims on file for that DOS
  3. IBC with more than 10 patients
  4. Used language line
  5. Supervisor callback
  6. Add more than 10 entries to EOB escal. sheet in 2 days
  7. SelectRx demo update
  8. Send a questions email to Supervisor
  9. Portal login creation
  10. Request more than 15 patients be added to portal by end of week
  11. SelectRx backdate request
  12. Request check trace
  13. Request transaction history
  14. End day with > 90% SLA
  15. Caller calls you by the wrong name
  16. 5 or more SPP override requests in 1 day
  17. Request unload funds
  18. Caller mentions previous agent spoken to by name
  19. Answered 100 calls by end of week
  20. Spoke to a caller with same name as you
  21. Approved OBC request
  22. Caller cannot HIPAA verify patient
  23. SOC check conversion request
  24. Submit IT ticket