Send aquestionsemail toSupervisorSpoke to acaller withsame nameas youApprovedOBCrequestSupervisorcallbackRequest morethan 15patients beadded to portalby end of weekRequesttransactionhistoryRequestchecktraceIBC withmore than10patientsAnswered100 callsby end ofweekSelectRxdemoupdateCallermentionspreviousagent spokento by nameEnd daywith >90% SLARequestunloadfundsSelectRxbackdaterequest5 or moreSPPoverriderequests in 1daySubmitITticketAdd more than10 entries toEOB escal.sheet in 2 daysCaller callsyou by thewrongnamePortallogincreationTell callerthere are noclaims on filefor that DOSUsedlanguagelineCallercannotHIPAA verifypatientSpeak toBSS morethan 15xin 1 daySOCcheckconversionrequestSend aquestionsemail toSupervisorSpoke to acaller withsame nameas youApprovedOBCrequestSupervisorcallbackRequest morethan 15patients beadded to portalby end of weekRequesttransactionhistoryRequestchecktraceIBC withmore than10patientsAnswered100 callsby end ofweekSelectRxdemoupdateCallermentionspreviousagent spokento by nameEnd daywith >90% SLARequestunloadfundsSelectRxbackdaterequest5 or moreSPPoverriderequests in 1daySubmitITticketAdd more than10 entries toEOB escal.sheet in 2 daysCaller callsyou by thewrongnamePortallogincreationTell callerthere are noclaims on filefor that DOSUsedlanguagelineCallercannotHIPAA verifypatientSpeak toBSS morethan 15xin 1 daySOCcheckconversionrequest

IBC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Send a questions email to Supervisor
  2. Spoke to a caller with same name as you
  3. Approved OBC request
  4. Supervisor callback
  5. Request more than 15 patients be added to portal by end of week
  6. Request transaction history
  7. Request check trace
  8. IBC with more than 10 patients
  9. Answered 100 calls by end of week
  10. SelectRx demo update
  11. Caller mentions previous agent spoken to by name
  12. End day with > 90% SLA
  13. Request unload funds
  14. SelectRx backdate request
  15. 5 or more SPP override requests in 1 day
  16. Submit IT ticket
  17. Add more than 10 entries to EOB escal. sheet in 2 days
  18. Caller calls you by the wrong name
  19. Portal login creation
  20. Tell caller there are no claims on file for that DOS
  21. Used language line
  22. Caller cannot HIPAA verify patient
  23. Speak to BSS more than 15x in 1 day
  24. SOC check conversion request