Speak toBSS morethan 15xin 1 dayUsedlanguagelineRequest morethan 15patients beadded to portalby end of weekPortallogincreationSend aquestionsemail toSupervisorRequestunloadfundsCaller callsyou by thewrongnameApprovedOBCrequestSelectRxbackdaterequestRequesttransactionhistoryCallermentionspreviousagent spokento by nameSupervisorcallbackSpoke to acaller withsame nameas youSubmitITticketAdd more than10 entries toEOB escal.sheet in 2 days5 or moreSPPoverriderequests in 1dayTell callerthere are noclaims on filefor that DOSSelectRxdemoupdateIBC withmore than10patientsSOCcheckconversionrequestRequestchecktraceAnswered100 callsby end ofweekEnd daywith >90% SLACallercannotHIPAA verifypatientSpeak toBSS morethan 15xin 1 dayUsedlanguagelineRequest morethan 15patients beadded to portalby end of weekPortallogincreationSend aquestionsemail toSupervisorRequestunloadfundsCaller callsyou by thewrongnameApprovedOBCrequestSelectRxbackdaterequestRequesttransactionhistoryCallermentionspreviousagent spokento by nameSupervisorcallbackSpoke to acaller withsame nameas youSubmitITticketAdd more than10 entries toEOB escal.sheet in 2 days5 or moreSPPoverriderequests in 1dayTell callerthere are noclaims on filefor that DOSSelectRxdemoupdateIBC withmore than10patientsSOCcheckconversionrequestRequestchecktraceAnswered100 callsby end ofweekEnd daywith >90% SLACallercannotHIPAA verifypatient

IBC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Speak to BSS more than 15x in 1 day
  2. Used language line
  3. Request more than 15 patients be added to portal by end of week
  4. Portal login creation
  5. Send a questions email to Supervisor
  6. Request unload funds
  7. Caller calls you by the wrong name
  8. Approved OBC request
  9. SelectRx backdate request
  10. Request transaction history
  11. Caller mentions previous agent spoken to by name
  12. Supervisor callback
  13. Spoke to a caller with same name as you
  14. Submit IT ticket
  15. Add more than 10 entries to EOB escal. sheet in 2 days
  16. 5 or more SPP override requests in 1 day
  17. Tell caller there are no claims on file for that DOS
  18. SelectRx demo update
  19. IBC with more than 10 patients
  20. SOC check conversion request
  21. Request check trace
  22. Answered 100 calls by end of week
  23. End day with > 90% SLA
  24. Caller cannot HIPAA verify patient