Spoke to acaller withsame nameas youTell callerthere are noclaims on filefor that DOSSubmitITticketSelectRxdemoupdateAdd more than10 entries toEOB escal.sheet in 2 daysSpeak toBSS morethan 15xin 1 daySupervisorcallbackRequestchecktraceRequesttransactionhistoryRequestunloadfundsRequest morethan 15patients beadded to portalby end of weekPortallogincreationSelectRxbackdaterequestSOCcheckconversionrequestAnswered100 callsby end ofweek5 or moreSPPoverriderequests in 1dayCallermentionspreviousagent spokento by nameEnd daywith >90% SLAApprovedOBCrequestIBC withmore than10patientsCaller callsyou by thewrongnameCallercannotHIPAA verifypatientSend aquestionsemail toSupervisorUsedlanguagelineSpoke to acaller withsame nameas youTell callerthere are noclaims on filefor that DOSSubmitITticketSelectRxdemoupdateAdd more than10 entries toEOB escal.sheet in 2 daysSpeak toBSS morethan 15xin 1 daySupervisorcallbackRequestchecktraceRequesttransactionhistoryRequestunloadfundsRequest morethan 15patients beadded to portalby end of weekPortallogincreationSelectRxbackdaterequestSOCcheckconversionrequestAnswered100 callsby end ofweek5 or moreSPPoverriderequests in 1dayCallermentionspreviousagent spokento by nameEnd daywith >90% SLAApprovedOBCrequestIBC withmore than10patientsCaller callsyou by thewrongnameCallercannotHIPAA verifypatientSend aquestionsemail toSupervisorUsedlanguageline

IBC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Spoke to a caller with same name as you
  2. Tell caller there are no claims on file for that DOS
  3. Submit IT ticket
  4. SelectRx demo update
  5. Add more than 10 entries to EOB escal. sheet in 2 days
  6. Speak to BSS more than 15x in 1 day
  7. Supervisor callback
  8. Request check trace
  9. Request transaction history
  10. Request unload funds
  11. Request more than 15 patients be added to portal by end of week
  12. Portal login creation
  13. SelectRx backdate request
  14. SOC check conversion request
  15. Answered 100 calls by end of week
  16. 5 or more SPP override requests in 1 day
  17. Caller mentions previous agent spoken to by name
  18. End day with > 90% SLA
  19. Approved OBC request
  20. IBC with more than 10 patients
  21. Caller calls you by the wrong name
  22. Caller cannot HIPAA verify patient
  23. Send a questions email to Supervisor
  24. Used language line