Request morethan 15patients beadded to portalby end of week5 or moreSPPoverriderequests in 1dayAdd more than10 entries toEOB escal.sheet in 2 daysSOCcheckconversionrequestSpoke to acaller withsame nameas youSupervisorcallbackIBC withmore than10patientsSelectRxbackdaterequestRequestchecktraceTell callerthere are noclaims on filefor that DOSSelectRxdemoupdateRequestunloadfundsSpeak toBSS morethan 15xin 1 daySend aquestionsemail toSupervisorPortallogincreationCaller callsyou by thewrongnameUsedlanguagelineApprovedOBCrequestEnd daywith >90% SLACallercannotHIPAA verifypatientCallermentionspreviousagent spokento by nameSubmitITticketAnswered100 callsby end ofweekRequesttransactionhistoryRequest morethan 15patients beadded to portalby end of week5 or moreSPPoverriderequests in 1dayAdd more than10 entries toEOB escal.sheet in 2 daysSOCcheckconversionrequestSpoke to acaller withsame nameas youSupervisorcallbackIBC withmore than10patientsSelectRxbackdaterequestRequestchecktraceTell callerthere are noclaims on filefor that DOSSelectRxdemoupdateRequestunloadfundsSpeak toBSS morethan 15xin 1 daySend aquestionsemail toSupervisorPortallogincreationCaller callsyou by thewrongnameUsedlanguagelineApprovedOBCrequestEnd daywith >90% SLACallercannotHIPAA verifypatientCallermentionspreviousagent spokento by nameSubmitITticketAnswered100 callsby end ofweekRequesttransactionhistory

IBC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Request more than 15 patients be added to portal by end of week
  2. 5 or more SPP override requests in 1 day
  3. Add more than 10 entries to EOB escal. sheet in 2 days
  4. SOC check conversion request
  5. Spoke to a caller with same name as you
  6. Supervisor callback
  7. IBC with more than 10 patients
  8. SelectRx backdate request
  9. Request check trace
  10. Tell caller there are no claims on file for that DOS
  11. SelectRx demo update
  12. Request unload funds
  13. Speak to BSS more than 15x in 1 day
  14. Send a questions email to Supervisor
  15. Portal login creation
  16. Caller calls you by the wrong name
  17. Used language line
  18. Approved OBC request
  19. End day with > 90% SLA
  20. Caller cannot HIPAA verify patient
  21. Caller mentions previous agent spoken to by name
  22. Submit IT ticket
  23. Answered 100 calls by end of week
  24. Request transaction history