5 or moreSPPoverriderequests in 1daySubmitITticketPortallogincreationRequestchecktraceSpeak toBSS morethan 15xin 1 daySpoke to acaller withsame nameas youAnswered100 callsby end ofweekEnd daywith >90% SLASupervisorcallbackCaller callsyou by thewrongnameUsedlanguagelineTell callerthere are noclaims on filefor that DOSSOCcheckconversionrequestApprovedOBCrequestRequesttransactionhistorySend aquestionsemail toSupervisorSelectRxbackdaterequestCallercannotHIPAA verifypatientRequest morethan 15patients beadded to portalby end of weekAdd more than10 entries toEOB escal.sheet in 2 daysIBC withmore than10patientsRequestunloadfundsSelectRxdemoupdateCallermentionspreviousagent spokento by name5 or moreSPPoverriderequests in 1daySubmitITticketPortallogincreationRequestchecktraceSpeak toBSS morethan 15xin 1 daySpoke to acaller withsame nameas youAnswered100 callsby end ofweekEnd daywith >90% SLASupervisorcallbackCaller callsyou by thewrongnameUsedlanguagelineTell callerthere are noclaims on filefor that DOSSOCcheckconversionrequestApprovedOBCrequestRequesttransactionhistorySend aquestionsemail toSupervisorSelectRxbackdaterequestCallercannotHIPAA verifypatientRequest morethan 15patients beadded to portalby end of weekAdd more than10 entries toEOB escal.sheet in 2 daysIBC withmore than10patientsRequestunloadfundsSelectRxdemoupdateCallermentionspreviousagent spokento by name

IBC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 5 or more SPP override requests in 1 day
  2. Submit IT ticket
  3. Portal login creation
  4. Request check trace
  5. Speak to BSS more than 15x in 1 day
  6. Spoke to a caller with same name as you
  7. Answered 100 calls by end of week
  8. End day with > 90% SLA
  9. Supervisor callback
  10. Caller calls you by the wrong name
  11. Used language line
  12. Tell caller there are no claims on file for that DOS
  13. SOC check conversion request
  14. Approved OBC request
  15. Request transaction history
  16. Send a questions email to Supervisor
  17. SelectRx backdate request
  18. Caller cannot HIPAA verify patient
  19. Request more than 15 patients be added to portal by end of week
  20. Add more than 10 entries to EOB escal. sheet in 2 days
  21. IBC with more than 10 patients
  22. Request unload funds
  23. SelectRx demo update
  24. Caller mentions previous agent spoken to by name