CallercannotHIPAA verifypatientSelectRxdemoupdateCallermentionspreviousagent spokento by nameSpoke to acaller withsame nameas youSpeak toBSS morethan 15xin 1 daySupervisorcallbackCaller callsyou by thewrongnameIBC withmore than10patientsPortallogincreationRequestunloadfundsRequesttransactionhistory5 or moreSPPoverriderequests in 1dayRequestchecktraceSubmitITticketAnswered100 callsby end ofweekRequest morethan 15patients beadded to portalby end of weekSOCcheckconversionrequestUsedlanguagelineAdd more than10 entries toEOB escal.sheet in 2 daysTell callerthere are noclaims on filefor that DOSEnd daywith >90% SLASelectRxbackdaterequestSend aquestionsemail toSupervisorApprovedOBCrequestCallercannotHIPAA verifypatientSelectRxdemoupdateCallermentionspreviousagent spokento by nameSpoke to acaller withsame nameas youSpeak toBSS morethan 15xin 1 daySupervisorcallbackCaller callsyou by thewrongnameIBC withmore than10patientsPortallogincreationRequestunloadfundsRequesttransactionhistory5 or moreSPPoverriderequests in 1dayRequestchecktraceSubmitITticketAnswered100 callsby end ofweekRequest morethan 15patients beadded to portalby end of weekSOCcheckconversionrequestUsedlanguagelineAdd more than10 entries toEOB escal.sheet in 2 daysTell callerthere are noclaims on filefor that DOSEnd daywith >90% SLASelectRxbackdaterequestSend aquestionsemail toSupervisorApprovedOBCrequest

IBC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller cannot HIPAA verify patient
  2. SelectRx demo update
  3. Caller mentions previous agent spoken to by name
  4. Spoke to a caller with same name as you
  5. Speak to BSS more than 15x in 1 day
  6. Supervisor callback
  7. Caller calls you by the wrong name
  8. IBC with more than 10 patients
  9. Portal login creation
  10. Request unload funds
  11. Request transaction history
  12. 5 or more SPP override requests in 1 day
  13. Request check trace
  14. Submit IT ticket
  15. Answered 100 calls by end of week
  16. Request more than 15 patients be added to portal by end of week
  17. SOC check conversion request
  18. Used language line
  19. Add more than 10 entries to EOB escal. sheet in 2 days
  20. Tell caller there are no claims on file for that DOS
  21. End day with > 90% SLA
  22. SelectRx backdate request
  23. Send a questions email to Supervisor
  24. Approved OBC request