RequestunloadfundsAnswered100 callsby end ofweekSpeak toBSS morethan 15xin 1 daySpoke to acaller withsame nameas youSelectRxdemoupdateSOCcheckconversionrequestSubmitITticketCallercannotHIPAA verifypatientCallermentionspreviousagent spokento by nameUsedlanguageline5 or moreSPPoverriderequests in 1daySupervisorcallbackRequestchecktraceTell callerthere are noclaims on filefor that DOSRequest morethan 15patients beadded to portalby end of weekSend aquestionsemail toSupervisorRequesttransactionhistoryCaller callsyou by thewrongnameEnd daywith >90% SLAIBC withmore than10patientsApprovedOBCrequestPortallogincreationSelectRxbackdaterequestAdd more than10 entries toEOB escal.sheet in 2 daysRequestunloadfundsAnswered100 callsby end ofweekSpeak toBSS morethan 15xin 1 daySpoke to acaller withsame nameas youSelectRxdemoupdateSOCcheckconversionrequestSubmitITticketCallercannotHIPAA verifypatientCallermentionspreviousagent spokento by nameUsedlanguageline5 or moreSPPoverriderequests in 1daySupervisorcallbackRequestchecktraceTell callerthere are noclaims on filefor that DOSRequest morethan 15patients beadded to portalby end of weekSend aquestionsemail toSupervisorRequesttransactionhistoryCaller callsyou by thewrongnameEnd daywith >90% SLAIBC withmore than10patientsApprovedOBCrequestPortallogincreationSelectRxbackdaterequestAdd more than10 entries toEOB escal.sheet in 2 days

IBC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Request unload funds
  2. Answered 100 calls by end of week
  3. Speak to BSS more than 15x in 1 day
  4. Spoke to a caller with same name as you
  5. SelectRx demo update
  6. SOC check conversion request
  7. Submit IT ticket
  8. Caller cannot HIPAA verify patient
  9. Caller mentions previous agent spoken to by name
  10. Used language line
  11. 5 or more SPP override requests in 1 day
  12. Supervisor callback
  13. Request check trace
  14. Tell caller there are no claims on file for that DOS
  15. Request more than 15 patients be added to portal by end of week
  16. Send a questions email to Supervisor
  17. Request transaction history
  18. Caller calls you by the wrong name
  19. End day with > 90% SLA
  20. IBC with more than 10 patients
  21. Approved OBC request
  22. Portal login creation
  23. SelectRx backdate request
  24. Add more than 10 entries to EOB escal. sheet in 2 days