SOCcheckconversionrequest5 or moreSPPoverriderequests in 1dayAnswered100 callsby end ofweekCallercannotHIPAA verifypatientPortallogincreationSelectRxbackdaterequestSelectRxdemoupdateRequestunloadfundsSubmitITticketTell callerthere are noclaims on filefor that DOSEnd daywith >90% SLASupervisorcallbackSend aquestionsemail toSupervisorRequest morethan 15patients beadded to portalby end of weekIBC withmore than10patientsRequesttransactionhistoryApprovedOBCrequestRequestchecktraceAdd more than10 entries toEOB escal.sheet in 2 daysCaller callsyou by thewrongnameSpoke to acaller withsame nameas youCallermentionspreviousagent spokento by nameUsedlanguagelineSpeak toBSS morethan 15xin 1 daySOCcheckconversionrequest5 or moreSPPoverriderequests in 1dayAnswered100 callsby end ofweekCallercannotHIPAA verifypatientPortallogincreationSelectRxbackdaterequestSelectRxdemoupdateRequestunloadfundsSubmitITticketTell callerthere are noclaims on filefor that DOSEnd daywith >90% SLASupervisorcallbackSend aquestionsemail toSupervisorRequest morethan 15patients beadded to portalby end of weekIBC withmore than10patientsRequesttransactionhistoryApprovedOBCrequestRequestchecktraceAdd more than10 entries toEOB escal.sheet in 2 daysCaller callsyou by thewrongnameSpoke to acaller withsame nameas youCallermentionspreviousagent spokento by nameUsedlanguagelineSpeak toBSS morethan 15xin 1 day

IBC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SOC check conversion request
  2. 5 or more SPP override requests in 1 day
  3. Answered 100 calls by end of week
  4. Caller cannot HIPAA verify patient
  5. Portal login creation
  6. SelectRx backdate request
  7. SelectRx demo update
  8. Request unload funds
  9. Submit IT ticket
  10. Tell caller there are no claims on file for that DOS
  11. End day with > 90% SLA
  12. Supervisor callback
  13. Send a questions email to Supervisor
  14. Request more than 15 patients be added to portal by end of week
  15. IBC with more than 10 patients
  16. Request transaction history
  17. Approved OBC request
  18. Request check trace
  19. Add more than 10 entries to EOB escal. sheet in 2 days
  20. Caller calls you by the wrong name
  21. Spoke to a caller with same name as you
  22. Caller mentions previous agent spoken to by name
  23. Used language line
  24. Speak to BSS more than 15x in 1 day