Speak toBSS morethan 15xin 1 dayAnswered100 callsby end ofweekSOCcheckconversionrequestPortallogincreationRequestunloadfundsIBC withmore than10patientsSelectRxbackdaterequestEnd daywith >90% SLAAdd more than10 entries toEOB escal.sheet in 2 days5 or moreSPPoverriderequests in 1daySend aquestionsemail toSupervisorSelectRxdemoupdateRequest morethan 15patients beadded to portalby end of weekCaller callsyou by thewrongnameUsedlanguagelineSubmitITticketTell callerthere are noclaims on filefor that DOSApprovedOBCrequestCallermentionspreviousagent spokento by nameCallercannotHIPAA verifypatientRequestchecktraceSpoke to acaller withsame nameas youRequesttransactionhistorySupervisorcallbackSpeak toBSS morethan 15xin 1 dayAnswered100 callsby end ofweekSOCcheckconversionrequestPortallogincreationRequestunloadfundsIBC withmore than10patientsSelectRxbackdaterequestEnd daywith >90% SLAAdd more than10 entries toEOB escal.sheet in 2 days5 or moreSPPoverriderequests in 1daySend aquestionsemail toSupervisorSelectRxdemoupdateRequest morethan 15patients beadded to portalby end of weekCaller callsyou by thewrongnameUsedlanguagelineSubmitITticketTell callerthere are noclaims on filefor that DOSApprovedOBCrequestCallermentionspreviousagent spokento by nameCallercannotHIPAA verifypatientRequestchecktraceSpoke to acaller withsame nameas youRequesttransactionhistorySupervisorcallback

IBC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Speak to BSS more than 15x in 1 day
  2. Answered 100 calls by end of week
  3. SOC check conversion request
  4. Portal login creation
  5. Request unload funds
  6. IBC with more than 10 patients
  7. SelectRx backdate request
  8. End day with > 90% SLA
  9. Add more than 10 entries to EOB escal. sheet in 2 days
  10. 5 or more SPP override requests in 1 day
  11. Send a questions email to Supervisor
  12. SelectRx demo update
  13. Request more than 15 patients be added to portal by end of week
  14. Caller calls you by the wrong name
  15. Used language line
  16. Submit IT ticket
  17. Tell caller there are no claims on file for that DOS
  18. Approved OBC request
  19. Caller mentions previous agent spoken to by name
  20. Caller cannot HIPAA verify patient
  21. Request check trace
  22. Spoke to a caller with same name as you
  23. Request transaction history
  24. Supervisor callback