This bingo card has a free space and 24 words: Supervisor callback, Tell caller there are no claims on file for that DOS, Caller cannot HIPAA verify patient, Request check trace, Request more than 15 patients be added to portal by end of week, SelectRx backdate request, SelectRx demo update, Add more than 10 entries to EOB escal. sheet in 2 days, IBC with more than 10 patients, SOC check conversion request, Portal login creation, Caller calls you by the wrong name, Caller mentions previous agent spoken to by name, Send a questions email to Supervisor, End day with > 90% SLA, 5 or more SPP override requests in 1 day, Speak to BSS more than 15x in 1 day, Approved OBC request, Submit IT ticket, Request unload funds, Used language line, Spoke to a caller with same name as you, Request transaction history and Answered 100 calls by end of week.
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