Fed mypet, child,spouse orplant todayAsked forhelp inteamschatChangedstatus to &from meal orbreak atcorrect timeUsed ClientSupportResourcesor LinksHelped afellowCSR ingroup chatLearnedsomethingnew todayProvidedcustomerwith theircard balanceRecognizeda fellow CSRon gratitudewallTurned upsetcustomer toa happycustomerDrank aglass ofwaterUsed acustomer'sname on acallAfter callwork timeless than2 minutesCustomergave me acomplimentBrushedmy hairand teethtodayDidsomethingrelaxing onmybreak/lunchDocumented20 calls inNetSuiteToldcustomerhow to findsecuritycode on cardHad asnackbetweencallsDid chairyoga/exerciseMade acustomerlaugh/smileTook 20 callsin a rowwithout "notresponding"statusAsked "isthere anythingelse I canhelp with" 10timesProcessedat least 2MAF'stodaySaid "happyto help" toat least 5customersFed mypet, child,spouse orplant todayAsked forhelp inteamschatChangedstatus to &from meal orbreak atcorrect timeUsed ClientSupportResourcesor LinksHelped afellowCSR ingroup chatLearnedsomethingnew todayProvidedcustomerwith theircard balanceRecognizeda fellow CSRon gratitudewallTurned upsetcustomer toa happycustomerDrank aglass ofwaterUsed acustomer'sname on acallAfter callwork timeless than2 minutesCustomergave me acomplimentBrushedmy hairand teethtodayDidsomethingrelaxing onmybreak/lunchDocumented20 calls inNetSuiteToldcustomerhow to findsecuritycode on cardHad asnackbetweencallsDid chairyoga/exerciseMade acustomerlaugh/smileTook 20 callsin a rowwithout "notresponding"statusAsked "isthere anythingelse I canhelp with" 10timesProcessedat least 2MAF'stodaySaid "happyto help" toat least 5customers

EML Customer Service Week 2023 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Fed my pet, child, spouse or plant today
  2. Asked for help in teams chat
  3. Changed status to & from meal or break at correct time
  4. Used Client Support Resources or Links
  5. Helped a fellow CSR in group chat
  6. Learned something new today
  7. Provided customer with their card balance
  8. Recognized a fellow CSR on gratitude wall
  9. Turned upset customer to a happy customer
  10. Drank a glass of water
  11. Used a customer's name on a call
  12. After call work time less than 2 minutes
  13. Customer gave me a compliment
  14. Brushed my hair and teeth today
  15. Did something relaxing on my break/lunch
  16. Documented 20 calls in NetSuite
  17. Told customer how to find security code on card
  18. Had a snack between calls
  19. Did chair yoga/exercise
  20. Made a customer laugh/smile
  21. Took 20 calls in a row without "not responding" status
  22. Asked "is there anything else I can help with" 10 times
  23. Processed at least 2 MAF's today
  24. Said "happy to help" to at least 5 customers