Brushedmy hairand teethtodayUsed ClientSupportResourcesor LinksRecognizeda fellow CSRon gratitudewallCustomergave me acomplimentSaid "happyto help" toat least 5customersTook 20 callsin a rowwithout "notresponding"statusTurned upsetcustomer toa happycustomerAsked forhelp inteamschatProcessedat least 2MAF'stodayToldcustomerhow to findsecuritycode on cardLearnedsomethingnew todayAsked "isthere anythingelse I canhelp with" 10timesDocumented20 calls inNetSuiteHelped afellowCSR ingroup chatHad asnackbetweencallsMade acustomerlaugh/smileFed mypet, child,spouse orplant todayChangedstatus to &from meal orbreak atcorrect timeAfter callwork timeless than2 minutesDidsomethingrelaxing onmybreak/lunchDrank aglass ofwaterUsed acustomer'sname on acallDid chairyoga/exerciseProvidedcustomerwith theircard balanceBrushedmy hairand teethtodayUsed ClientSupportResourcesor LinksRecognizeda fellow CSRon gratitudewallCustomergave me acomplimentSaid "happyto help" toat least 5customersTook 20 callsin a rowwithout "notresponding"statusTurned upsetcustomer toa happycustomerAsked forhelp inteamschatProcessedat least 2MAF'stodayToldcustomerhow to findsecuritycode on cardLearnedsomethingnew todayAsked "isthere anythingelse I canhelp with" 10timesDocumented20 calls inNetSuiteHelped afellowCSR ingroup chatHad asnackbetweencallsMade acustomerlaugh/smileFed mypet, child,spouse orplant todayChangedstatus to &from meal orbreak atcorrect timeAfter callwork timeless than2 minutesDidsomethingrelaxing onmybreak/lunchDrank aglass ofwaterUsed acustomer'sname on acallDid chairyoga/exerciseProvidedcustomerwith theircard balance

EML Customer Service Week 2023 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Brushed my hair and teeth today
  2. Used Client Support Resources or Links
  3. Recognized a fellow CSR on gratitude wall
  4. Customer gave me a compliment
  5. Said "happy to help" to at least 5 customers
  6. Took 20 calls in a row without "not responding" status
  7. Turned upset customer to a happy customer
  8. Asked for help in teams chat
  9. Processed at least 2 MAF's today
  10. Told customer how to find security code on card
  11. Learned something new today
  12. Asked "is there anything else I can help with" 10 times
  13. Documented 20 calls in NetSuite
  14. Helped a fellow CSR in group chat
  15. Had a snack between calls
  16. Made a customer laugh/smile
  17. Fed my pet, child, spouse or plant today
  18. Changed status to & from meal or break at correct time
  19. After call work time less than 2 minutes
  20. Did something relaxing on my break/lunch
  21. Drank a glass of water
  22. Used a customer's name on a call
  23. Did chair yoga/exercise
  24. Provided customer with their card balance