Providedcustomerwith theircard balanceFed mypet, child,spouse orplant todayBrushedmy hairand teethtodayDidsomethingrelaxing onmybreak/lunchSaid "happyto help" toat least 5customersAsked "isthere anythingelse I canhelp with" 10timesDrank aglass ofwaterDid chairyoga/exerciseRecognizeda fellow CSRon gratitudewallDocumented20 calls inNetSuiteProcessedat least 2MAF'stodayAfter callwork timeless than2 minutesToldcustomerhow to findsecuritycode on cardCustomergave me acomplimentHad asnackbetweencallsMade acustomerlaugh/smileHelped afellowCSR ingroup chatTurned upsetcustomer toa happycustomerUsed ClientSupportResourcesor LinksTook 20 callsin a rowwithout "notresponding"statusChangedstatus to &from meal orbreak atcorrect timeAsked forhelp inteamschatLearnedsomethingnew todayUsed acustomer'sname on acallProvidedcustomerwith theircard balanceFed mypet, child,spouse orplant todayBrushedmy hairand teethtodayDidsomethingrelaxing onmybreak/lunchSaid "happyto help" toat least 5customersAsked "isthere anythingelse I canhelp with" 10timesDrank aglass ofwaterDid chairyoga/exerciseRecognizeda fellow CSRon gratitudewallDocumented20 calls inNetSuiteProcessedat least 2MAF'stodayAfter callwork timeless than2 minutesToldcustomerhow to findsecuritycode on cardCustomergave me acomplimentHad asnackbetweencallsMade acustomerlaugh/smileHelped afellowCSR ingroup chatTurned upsetcustomer toa happycustomerUsed ClientSupportResourcesor LinksTook 20 callsin a rowwithout "notresponding"statusChangedstatus to &from meal orbreak atcorrect timeAsked forhelp inteamschatLearnedsomethingnew todayUsed acustomer'sname on acall

EML Customer Service Week 2023 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided customer with their card balance
  2. Fed my pet, child, spouse or plant today
  3. Brushed my hair and teeth today
  4. Did something relaxing on my break/lunch
  5. Said "happy to help" to at least 5 customers
  6. Asked "is there anything else I can help with" 10 times
  7. Drank a glass of water
  8. Did chair yoga/exercise
  9. Recognized a fellow CSR on gratitude wall
  10. Documented 20 calls in NetSuite
  11. Processed at least 2 MAF's today
  12. After call work time less than 2 minutes
  13. Told customer how to find security code on card
  14. Customer gave me a compliment
  15. Had a snack between calls
  16. Made a customer laugh/smile
  17. Helped a fellow CSR in group chat
  18. Turned upset customer to a happy customer
  19. Used Client Support Resources or Links
  20. Took 20 calls in a row without "not responding" status
  21. Changed status to & from meal or break at correct time
  22. Asked for help in teams chat
  23. Learned something new today
  24. Used a customer's name on a call