EML Customer Service Week 2023 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Processed at least 2 MAF's today
2. Customer gave me a compliment
3. Turned upset customer to a happy customer
4. Learned something new today
5. Did chair yoga/exercise
6. Asked "is there anything else I can help with" 10 times
7. Took 20 calls in a row without "not responding" status
8. Drank a glass of water
9. Used Client Support Resources or Links
10. Asked for help in teams chat
11. After call work time less than 2 minutes
12. Did something relaxing on my break/lunch
13. Changed status to & from meal or break at correct time
14. Provided customer with their card balance
15. Fed my pet, child, spouse or plant today
16. Told customer how to find security code on card
17. Documented 20 calls in NetSuite
18. Made a customer laugh/smile
19. Used a customer's name on a call
20. Said "happy to help" to at least 5 customers
21. Helped a fellow CSR in group chat
22. Had a snack between calls
23. Brushed my hair and teeth today
24. Recognized a fellow CSR on gratitude wall