Asked forhelp inteamschatDocumented20 calls inNetSuiteBrushedmy hairand teethtodayAsked "isthere anythingelse I canhelp with" 10timesTook 20 callsin a rowwithout "notresponding"statusFed mypet, child,spouse orplant todayUsed ClientSupportResourcesor LinksUsed acustomer'sname on acallToldcustomerhow to findsecuritycode on cardTurned upsetcustomer toa happycustomerDid chairyoga/exerciseLearnedsomethingnew todayChangedstatus to &from meal orbreak atcorrect timeCustomergave me acomplimentAfter callwork timeless than2 minutesProcessedat least 2MAF'stodayProvidedcustomerwith theircard balanceDrank aglass ofwaterHelped afellowCSR ingroup chatSaid "happyto help" toat least 5customersHad asnackbetweencallsRecognizeda fellow CSRon gratitudewallMade acustomerlaugh/smileDidsomethingrelaxing onmybreak/lunchAsked forhelp inteamschatDocumented20 calls inNetSuiteBrushedmy hairand teethtodayAsked "isthere anythingelse I canhelp with" 10timesTook 20 callsin a rowwithout "notresponding"statusFed mypet, child,spouse orplant todayUsed ClientSupportResourcesor LinksUsed acustomer'sname on acallToldcustomerhow to findsecuritycode on cardTurned upsetcustomer toa happycustomerDid chairyoga/exerciseLearnedsomethingnew todayChangedstatus to &from meal orbreak atcorrect timeCustomergave me acomplimentAfter callwork timeless than2 minutesProcessedat least 2MAF'stodayProvidedcustomerwith theircard balanceDrank aglass ofwaterHelped afellowCSR ingroup chatSaid "happyto help" toat least 5customersHad asnackbetweencallsRecognizeda fellow CSRon gratitudewallMade acustomerlaugh/smileDidsomethingrelaxing onmybreak/lunch

EML Customer Service Week 2023 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked for help in teams chat
  2. Documented 20 calls in NetSuite
  3. Brushed my hair and teeth today
  4. Asked "is there anything else I can help with" 10 times
  5. Took 20 calls in a row without "not responding" status
  6. Fed my pet, child, spouse or plant today
  7. Used Client Support Resources or Links
  8. Used a customer's name on a call
  9. Told customer how to find security code on card
  10. Turned upset customer to a happy customer
  11. Did chair yoga/exercise
  12. Learned something new today
  13. Changed status to & from meal or break at correct time
  14. Customer gave me a compliment
  15. After call work time less than 2 minutes
  16. Processed at least 2 MAF's today
  17. Provided customer with their card balance
  18. Drank a glass of water
  19. Helped a fellow CSR in group chat
  20. Said "happy to help" to at least 5 customers
  21. Had a snack between calls
  22. Recognized a fellow CSR on gratitude wall
  23. Made a customer laugh/smile
  24. Did something relaxing on my break/lunch