(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Provided customer with their card balance
Turned upset customer to a happy customer
Fed my pet, child, spouse or plant today
Asked for help in teams chat
Customer gave me a compliment
Documented 20 calls in NetSuite
Brushed my hair and teeth today
Used Client Support Resources or Links
Did chair yoga/exercise
Learned something new today
Used a customer's name on a call
Recognized a fellow CSR on gratitude wall
Changed status to & from meal or break at correct time
Took 20 calls in a row without "not responding" status
Helped a fellow CSR in group chat
Made a customer laugh/smile
Asked "is there anything else I can help with" 10 times