Asked forhelp inteamschatHad asnackbetweencallsLearnedsomethingnew todayToldcustomerhow to findsecuritycode on cardAsked "isthere anythingelse I canhelp with" 10timesDidsomethingrelaxing onmybreak/lunchTurned upsetcustomer toa happycustomerFed mypet, child,spouse orplant todayMade acustomerlaugh/smileUsed acustomer'sname on acallAfter callwork timeless than2 minutesSaid "happyto help" toat least 5customersDocumented20 calls inNetSuiteDid chairyoga/exerciseBrushedmy hairand teethtodayProvidedcustomerwith theircard balanceDrank aglass ofwaterChangedstatus to &from meal orbreak atcorrect timeUsed ClientSupportResourcesor LinksProcessedat least 2MAF'stodayCustomergave me acomplimentTook 20 callsin a rowwithout "notresponding"statusRecognizeda fellow CSRon gratitudewallHelped afellowCSR ingroup chatAsked forhelp inteamschatHad asnackbetweencallsLearnedsomethingnew todayToldcustomerhow to findsecuritycode on cardAsked "isthere anythingelse I canhelp with" 10timesDidsomethingrelaxing onmybreak/lunchTurned upsetcustomer toa happycustomerFed mypet, child,spouse orplant todayMade acustomerlaugh/smileUsed acustomer'sname on acallAfter callwork timeless than2 minutesSaid "happyto help" toat least 5customersDocumented20 calls inNetSuiteDid chairyoga/exerciseBrushedmy hairand teethtodayProvidedcustomerwith theircard balanceDrank aglass ofwaterChangedstatus to &from meal orbreak atcorrect timeUsed ClientSupportResourcesor LinksProcessedat least 2MAF'stodayCustomergave me acomplimentTook 20 callsin a rowwithout "notresponding"statusRecognizeda fellow CSRon gratitudewallHelped afellowCSR ingroup chat

EML Customer Service Week 2023 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Asked for help in teams chat
  2. Had a snack between calls
  3. Learned something new today
  4. Told customer how to find security code on card
  5. Asked "is there anything else I can help with" 10 times
  6. Did something relaxing on my break/lunch
  7. Turned upset customer to a happy customer
  8. Fed my pet, child, spouse or plant today
  9. Made a customer laugh/smile
  10. Used a customer's name on a call
  11. After call work time less than 2 minutes
  12. Said "happy to help" to at least 5 customers
  13. Documented 20 calls in NetSuite
  14. Did chair yoga/exercise
  15. Brushed my hair and teeth today
  16. Provided customer with their card balance
  17. Drank a glass of water
  18. Changed status to & from meal or break at correct time
  19. Used Client Support Resources or Links
  20. Processed at least 2 MAF's today
  21. Customer gave me a compliment
  22. Took 20 calls in a row without "not responding" status
  23. Recognized a fellow CSR on gratitude wall
  24. Helped a fellow CSR in group chat