EML Customer Service Week 2023 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Customer gave me a compliment
2. Took 20 calls in a row without "not responding" status
3. Said "happy to help" to at least 5 customers
4. Recognized a fellow CSR on gratitude wall
5. Turned upset customer to a happy customer
6. Documented 20 calls in NetSuite
7. Made a customer laugh/smile
8. Brushed my hair and teeth today
9. Told customer how to find security code on card
10. Did chair yoga/exercise
11. Changed status to & from meal or break at correct time
12. Helped a fellow CSR in group chat
13. Processed at least 2 MAF's today
14. Asked "is there anything else I can help with" 10 times
15. Provided customer with their card balance
16. Learned something new today
17. After call work time less than 2 minutes
18. Did something relaxing on my break/lunch
19. Used Client Support Resources or Links
20. Drank a glass of water
21. Fed my pet, child, spouse or plant today
22. Used a customer's name on a call
23. Asked for help in teams chat
24. Had a snack between calls