EML Customer Service Week 2023 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Documented 20 calls in NetSuite
2. Asked "is there anything else I can help with" 10 times
3. Fed my pet, child, spouse or plant today
4. Said "happy to help" to at least 5 customers
5. Provided customer with their card balance
6. Did something relaxing on my break/lunch
7. Customer gave me a compliment
8. Used Client Support Resources or Links
9. Turned upset customer to a happy customer
10. Asked for help in teams chat
11. Changed status to & from meal or break at correct time
12. Brushed my hair and teeth today
13. Did chair yoga/exercise
14. Told customer how to find security code on card
15. Helped a fellow CSR in group chat
16. Learned something new today
17. Took 20 calls in a row without "not responding" status
18. Drank a glass of water
19. Had a snack between calls
20. Used a customer's name on a call
21. Recognized a fellow CSR on gratitude wall
22. Processed at least 2 MAF's today
23. After call work time less than 2 minutes
24. Made a customer laugh/smile