Providedcustomerwith theircard balanceProcessedat least 2MAF'stodayDocumented20 calls inNetSuiteBrushedmy hairand teethtodayHad asnackbetweencallsChangedstatus to &from meal orbreak atcorrect timeDrank aglass ofwaterRecognizeda fellow CSRon gratitudewallAfter callwork timeless than2 minutesMade acustomerlaugh/smileDidsomethingrelaxing onmybreak/lunchTook 20 callsin a rowwithout "notresponding"statusFed mypet, child,spouse orplant todayLearnedsomethingnew todayToldcustomerhow to findsecuritycode on cardAsked forhelp inteamschatAsked "isthere anythingelse I canhelp with" 10timesDid chairyoga/exerciseTurned upsetcustomer toa happycustomerSaid "happyto help" toat least 5customersCustomergave me acomplimentUsed ClientSupportResourcesor LinksHelped afellowCSR ingroup chatUsed acustomer'sname on acallProvidedcustomerwith theircard balanceProcessedat least 2MAF'stodayDocumented20 calls inNetSuiteBrushedmy hairand teethtodayHad asnackbetweencallsChangedstatus to &from meal orbreak atcorrect timeDrank aglass ofwaterRecognizeda fellow CSRon gratitudewallAfter callwork timeless than2 minutesMade acustomerlaugh/smileDidsomethingrelaxing onmybreak/lunchTook 20 callsin a rowwithout "notresponding"statusFed mypet, child,spouse orplant todayLearnedsomethingnew todayToldcustomerhow to findsecuritycode on cardAsked forhelp inteamschatAsked "isthere anythingelse I canhelp with" 10timesDid chairyoga/exerciseTurned upsetcustomer toa happycustomerSaid "happyto help" toat least 5customersCustomergave me acomplimentUsed ClientSupportResourcesor LinksHelped afellowCSR ingroup chatUsed acustomer'sname on acall

EML Customer Service Week 2023 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided customer with their card balance
  2. Processed at least 2 MAF's today
  3. Documented 20 calls in NetSuite
  4. Brushed my hair and teeth today
  5. Had a snack between calls
  6. Changed status to & from meal or break at correct time
  7. Drank a glass of water
  8. Recognized a fellow CSR on gratitude wall
  9. After call work time less than 2 minutes
  10. Made a customer laugh/smile
  11. Did something relaxing on my break/lunch
  12. Took 20 calls in a row without "not responding" status
  13. Fed my pet, child, spouse or plant today
  14. Learned something new today
  15. Told customer how to find security code on card
  16. Asked for help in teams chat
  17. Asked "is there anything else I can help with" 10 times
  18. Did chair yoga/exercise
  19. Turned upset customer to a happy customer
  20. Said "happy to help" to at least 5 customers
  21. Customer gave me a compliment
  22. Used Client Support Resources or Links
  23. Helped a fellow CSR in group chat
  24. Used a customer's name on a call