Changedstatus to &from meal orbreak atcorrect timeMade acustomerlaugh/smileToldcustomerhow to findsecuritycode on cardHad asnackbetweencallsFed mypet, child,spouse orplant todayProvidedcustomerwith theircard balanceLearnedsomethingnew todayUsed acustomer'sname on acallDocumented20 calls inNetSuiteDidsomethingrelaxing onmybreak/lunchProcessedat least 2MAF'stodayHelped afellowCSR ingroup chatUsed ClientSupportResourcesor LinksSaid "happyto help" toat least 5customersAsked forhelp inteamschatAfter callwork timeless than2 minutesCustomergave me acomplimentTook 20 callsin a rowwithout "notresponding"statusAsked "isthere anythingelse I canhelp with" 10timesRecognizeda fellow CSRon gratitudewallDrank aglass ofwaterDid chairyoga/exerciseBrushedmy hairand teethtodayTurned upsetcustomer toa happycustomerChangedstatus to &from meal orbreak atcorrect timeMade acustomerlaugh/smileToldcustomerhow to findsecuritycode on cardHad asnackbetweencallsFed mypet, child,spouse orplant todayProvidedcustomerwith theircard balanceLearnedsomethingnew todayUsed acustomer'sname on acallDocumented20 calls inNetSuiteDidsomethingrelaxing onmybreak/lunchProcessedat least 2MAF'stodayHelped afellowCSR ingroup chatUsed ClientSupportResourcesor LinksSaid "happyto help" toat least 5customersAsked forhelp inteamschatAfter callwork timeless than2 minutesCustomergave me acomplimentTook 20 callsin a rowwithout "notresponding"statusAsked "isthere anythingelse I canhelp with" 10timesRecognizeda fellow CSRon gratitudewallDrank aglass ofwaterDid chairyoga/exerciseBrushedmy hairand teethtodayTurned upsetcustomer toa happycustomer

EML Customer Service Week 2023 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Changed status to & from meal or break at correct time
  2. Made a customer laugh/smile
  3. Told customer how to find security code on card
  4. Had a snack between calls
  5. Fed my pet, child, spouse or plant today
  6. Provided customer with their card balance
  7. Learned something new today
  8. Used a customer's name on a call
  9. Documented 20 calls in NetSuite
  10. Did something relaxing on my break/lunch
  11. Processed at least 2 MAF's today
  12. Helped a fellow CSR in group chat
  13. Used Client Support Resources or Links
  14. Said "happy to help" to at least 5 customers
  15. Asked for help in teams chat
  16. After call work time less than 2 minutes
  17. Customer gave me a compliment
  18. Took 20 calls in a row without "not responding" status
  19. Asked "is there anything else I can help with" 10 times
  20. Recognized a fellow CSR on gratitude wall
  21. Drank a glass of water
  22. Did chair yoga/exercise
  23. Brushed my hair and teeth today
  24. Turned upset customer to a happy customer