Providedcustomerwith theircard balanceTurned upsetcustomer toa happycustomerFed mypet, child,spouse orplant todayAsked forhelp inteamschatCustomergave me acomplimentDocumented20 calls inNetSuiteBrushedmy hairand teethtodayUsed ClientSupportResourcesor LinksDid chairyoga/exerciseLearnedsomethingnew todayUsed acustomer'sname on acallRecognizeda fellow CSRon gratitudewallChangedstatus to &from meal orbreak atcorrect timeTook 20 callsin a rowwithout "notresponding"statusHelped afellowCSR ingroup chatMade acustomerlaugh/smileAsked "isthere anythingelse I canhelp with" 10timesProcessedat least 2MAF'stodayHad asnackbetweencallsAfter callwork timeless than2 minutesDrank aglass ofwaterDidsomethingrelaxing onmybreak/lunchToldcustomerhow to findsecuritycode on cardSaid "happyto help" toat least 5customersProvidedcustomerwith theircard balanceTurned upsetcustomer toa happycustomerFed mypet, child,spouse orplant todayAsked forhelp inteamschatCustomergave me acomplimentDocumented20 calls inNetSuiteBrushedmy hairand teethtodayUsed ClientSupportResourcesor LinksDid chairyoga/exerciseLearnedsomethingnew todayUsed acustomer'sname on acallRecognizeda fellow CSRon gratitudewallChangedstatus to &from meal orbreak atcorrect timeTook 20 callsin a rowwithout "notresponding"statusHelped afellowCSR ingroup chatMade acustomerlaugh/smileAsked "isthere anythingelse I canhelp with" 10timesProcessedat least 2MAF'stodayHad asnackbetweencallsAfter callwork timeless than2 minutesDrank aglass ofwaterDidsomethingrelaxing onmybreak/lunchToldcustomerhow to findsecuritycode on cardSaid "happyto help" toat least 5customers

EML Customer Service Week 2023 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided customer with their card balance
  2. Turned upset customer to a happy customer
  3. Fed my pet, child, spouse or plant today
  4. Asked for help in teams chat
  5. Customer gave me a compliment
  6. Documented 20 calls in NetSuite
  7. Brushed my hair and teeth today
  8. Used Client Support Resources or Links
  9. Did chair yoga/exercise
  10. Learned something new today
  11. Used a customer's name on a call
  12. Recognized a fellow CSR on gratitude wall
  13. Changed status to & from meal or break at correct time
  14. Took 20 calls in a row without "not responding" status
  15. Helped a fellow CSR in group chat
  16. Made a customer laugh/smile
  17. Asked "is there anything else I can help with" 10 times
  18. Processed at least 2 MAF's today
  19. Had a snack between calls
  20. After call work time less than 2 minutes
  21. Drank a glass of water
  22. Did something relaxing on my break/lunch
  23. Told customer how to find security code on card
  24. Said "happy to help" to at least 5 customers