Used acustomer'sname on acallHelped afellowCSR ingroup chatRecognizeda fellow CSRon gratitudewallChangedstatus to &from meal orbreak atcorrect timeToldcustomerhow to findsecuritycode on cardBrushedmy hairand teethtodayProvidedcustomerwith theircard balanceUsed ClientSupportResourcesor LinksSaid "happyto help" toat least 5customersAsked "isthere anythingelse I canhelp with" 10timesFed mypet, child,spouse orplant todayProcessedat least 2MAF'stodayTook 20 callsin a rowwithout "notresponding"statusDid chairyoga/exerciseAsked forhelp inteamschatHad asnackbetweencallsTurned upsetcustomer toa happycustomerDrank aglass ofwaterDidsomethingrelaxing onmybreak/lunchCustomergave me acomplimentLearnedsomethingnew todayDocumented20 calls inNetSuiteAfter callwork timeless than2 minutesMade acustomerlaugh/smileUsed acustomer'sname on acallHelped afellowCSR ingroup chatRecognizeda fellow CSRon gratitudewallChangedstatus to &from meal orbreak atcorrect timeToldcustomerhow to findsecuritycode on cardBrushedmy hairand teethtodayProvidedcustomerwith theircard balanceUsed ClientSupportResourcesor LinksSaid "happyto help" toat least 5customersAsked "isthere anythingelse I canhelp with" 10timesFed mypet, child,spouse orplant todayProcessedat least 2MAF'stodayTook 20 callsin a rowwithout "notresponding"statusDid chairyoga/exerciseAsked forhelp inteamschatHad asnackbetweencallsTurned upsetcustomer toa happycustomerDrank aglass ofwaterDidsomethingrelaxing onmybreak/lunchCustomergave me acomplimentLearnedsomethingnew todayDocumented20 calls inNetSuiteAfter callwork timeless than2 minutesMade acustomerlaugh/smile

EML Customer Service Week 2023 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used a customer's name on a call
  2. Helped a fellow CSR in group chat
  3. Recognized a fellow CSR on gratitude wall
  4. Changed status to & from meal or break at correct time
  5. Told customer how to find security code on card
  6. Brushed my hair and teeth today
  7. Provided customer with their card balance
  8. Used Client Support Resources or Links
  9. Said "happy to help" to at least 5 customers
  10. Asked "is there anything else I can help with" 10 times
  11. Fed my pet, child, spouse or plant today
  12. Processed at least 2 MAF's today
  13. Took 20 calls in a row without "not responding" status
  14. Did chair yoga/exercise
  15. Asked for help in teams chat
  16. Had a snack between calls
  17. Turned upset customer to a happy customer
  18. Drank a glass of water
  19. Did something relaxing on my break/lunch
  20. Customer gave me a compliment
  21. Learned something new today
  22. Documented 20 calls in NetSuite
  23. After call work time less than 2 minutes
  24. Made a customer laugh/smile