Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Provided updated wait time status
2. Made a patient laugh
3. Uncover additional need through asking "is there anything else I can help you with?"
4. Ask 3 separate colleagues for help
5. Walked patient to next destination (ie. therapy, check out desk, etc)
6. Connected patient with referrals dept (through referral form or on phone)
7. Diffused an upset patient situation
8. Introduced patient to another colleague
9. Reviewed paperwork/med instructions with patient for clarity
10. Received a "Thank you" from a patient
11. Patient complimented service provided
12. Checked Center Status
13. Welcomed patient into the center
14. Promoted responding to Concentra Survey
15. Use the patients name 3 times
16. Stocked rooms or front office supplies
17. Offered patient snack/water
18. Helped patient find the restroom
19. Helped 2 colleagues with 2 separate tasks
20. Made same joke w/ two different patients
21. Said "how are you" to passer-by
22. Complimented patient on their outfit
23. Shared weekend plans with a patient
24. Said "have a great day" to 5 different patients
25. Helped provider resolve patient issue