Stockedrooms orfront officesuppliesHelpedproviderresolvepatient issuePromotedrespondingto ConcentraSurveyHelpedpatientfind therestroomOfferedpatientsnack/waterDiffusedan upsetpatientsituationWelcomedpatientinto thecenterProvidedupdatedwait timestatusMade apatientlaughSharedweekendplans witha patientComplimentedpatient ontheir outfitWalked patientto nextdestination (ie.therapy, checkout desk, etc)Receiveda "Thankyou" froma patientIntroducedpatient toanothercolleagueUncoveradditional needthrough asking "isthere anythingelse I can helpyou with?" Said "havea great day"to 5 differentpatientsHelped 2colleagueswith 2separatetasksConnectedpatient withreferrals dept(throughreferral form oron phone)CheckedCenterStatusReviewedpaperwork/medinstructionswith patient forclarityAsk 3separatecolleaguesfor helpSaid "howare you"to passer-byMade samejoke w/ twodifferentpatientsUse thepatientsname 3timesPatientcomplimentedserviceprovidedStockedrooms orfront officesuppliesHelpedproviderresolvepatient issuePromotedrespondingto ConcentraSurveyHelpedpatientfind therestroomOfferedpatientsnack/waterDiffusedan upsetpatientsituationWelcomedpatientinto thecenterProvidedupdatedwait timestatusMade apatientlaughSharedweekendplans witha patientComplimentedpatient ontheir outfitWalked patientto nextdestination (ie.therapy, checkout desk, etc)Receiveda "Thankyou" froma patientIntroducedpatient toanothercolleagueUncoveradditional needthrough asking "isthere anythingelse I can helpyou with?" Said "havea great day"to 5 differentpatientsHelped 2colleagueswith 2separatetasksConnectedpatient withreferrals dept(throughreferral form oron phone)CheckedCenterStatusReviewedpaperwork/medinstructionswith patient forclarityAsk 3separatecolleaguesfor helpSaid "howare you"to passer-byMade samejoke w/ twodifferentpatientsUse thepatientsname 3timesPatientcomplimentedserviceprovided

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Stocked rooms or front office supplies
  2. Helped provider resolve patient issue
  3. Promoted responding to Concentra Survey
  4. Helped patient find the restroom
  5. Offered patient snack/water
  6. Diffused an upset patient situation
  7. Welcomed patient into the center
  8. Provided updated wait time status
  9. Made a patient laugh
  10. Shared weekend plans with a patient
  11. Complimented patient on their outfit
  12. Walked patient to next destination (ie. therapy, check out desk, etc)
  13. Received a "Thank you" from a patient
  14. Introduced patient to another colleague
  15. Uncover additional need through asking "is there anything else I can help you with?"
  16. Said "have a great day" to 5 different patients
  17. Helped 2 colleagues with 2 separate tasks
  18. Connected patient with referrals dept (through referral form or on phone)
  19. Checked Center Status
  20. Reviewed paperwork/med instructions with patient for clarity
  21. Ask 3 separate colleagues for help
  22. Said "how are you" to passer-by
  23. Made same joke w/ two different patients
  24. Use the patients name 3 times
  25. Patient complimented service provided