Uncoveradditional needthrough asking "isthere anythingelse I can helpyou with?" Said "howare you"to passer-bySharedweekendplans witha patientWalked patientto nextdestination (ie.therapy, checkout desk, etc)Use thepatientsname 3timesOfferedpatientsnack/waterConnectedpatient withreferrals dept(throughreferral form oron phone)Welcomedpatientinto thecenterPromotedrespondingto ConcentraSurveyMade samejoke w/ twodifferentpatientsIntroducedpatient toanothercolleagueMade apatientlaughReceiveda "Thankyou" froma patientDiffusedan upsetpatientsituationHelped 2colleagueswith 2separatetasksSaid "havea great day"to 5 differentpatientsCheckedCenterStatusAsk 3separatecolleaguesfor helpProvidedupdatedwait timestatusHelpedpatientfind therestroomReviewedpaperwork/medinstructionswith patient forclarityPatientcomplimentedserviceprovidedComplimentedpatient ontheir outfitHelpedproviderresolvepatient issueStockedrooms orfront officesuppliesUncoveradditional needthrough asking "isthere anythingelse I can helpyou with?" Said "howare you"to passer-bySharedweekendplans witha patientWalked patientto nextdestination (ie.therapy, checkout desk, etc)Use thepatientsname 3timesOfferedpatientsnack/waterConnectedpatient withreferrals dept(throughreferral form oron phone)Welcomedpatientinto thecenterPromotedrespondingto ConcentraSurveyMade samejoke w/ twodifferentpatientsIntroducedpatient toanothercolleagueMade apatientlaughReceiveda "Thankyou" froma patientDiffusedan upsetpatientsituationHelped 2colleagueswith 2separatetasksSaid "havea great day"to 5 differentpatientsCheckedCenterStatusAsk 3separatecolleaguesfor helpProvidedupdatedwait timestatusHelpedpatientfind therestroomReviewedpaperwork/medinstructionswith patient forclarityPatientcomplimentedserviceprovidedComplimentedpatient ontheir outfitHelpedproviderresolvepatient issueStockedrooms orfront officesupplies

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Uncover additional need through asking "is there anything else I can help you with?"
  2. Said "how are you" to passer-by
  3. Shared weekend plans with a patient
  4. Walked patient to next destination (ie. therapy, check out desk, etc)
  5. Use the patients name 3 times
  6. Offered patient snack/water
  7. Connected patient with referrals dept (through referral form or on phone)
  8. Welcomed patient into the center
  9. Promoted responding to Concentra Survey
  10. Made same joke w/ two different patients
  11. Introduced patient to another colleague
  12. Made a patient laugh
  13. Received a "Thank you" from a patient
  14. Diffused an upset patient situation
  15. Helped 2 colleagues with 2 separate tasks
  16. Said "have a great day" to 5 different patients
  17. Checked Center Status
  18. Ask 3 separate colleagues for help
  19. Provided updated wait time status
  20. Helped patient find the restroom
  21. Reviewed paperwork/med instructions with patient for clarity
  22. Patient complimented service provided
  23. Complimented patient on their outfit
  24. Helped provider resolve patient issue
  25. Stocked rooms or front office supplies