Connectedpatient withreferrals dept(throughreferral form oron phone)Receiveda "Thankyou" froma patientReviewedpaperwork/medinstructionswith patient forclarityHelped 2colleagueswith 2separatetasksComplimentedpatient ontheir outfitHelpedpatientfind therestroomUncoveradditional needthrough asking "isthere anythingelse I can helpyou with?" Introducedpatient toanothercolleagueDiffusedan upsetpatientsituationPatientcomplimentedserviceprovidedSaid "howare you"to passer-byMade apatientlaughCheckedCenterStatusWalked patientto nextdestination (ie.therapy, checkout desk, etc)Said "havea great day"to 5 differentpatientsWelcomedpatientinto thecenterMade samejoke w/ twodifferentpatientsAsk 3separatecolleaguesfor helpPromotedrespondingto ConcentraSurveySharedweekendplans witha patientStockedrooms orfront officesuppliesOfferedpatientsnack/waterUse thepatientsname 3timesHelpedproviderresolvepatient issueProvidedupdatedwait timestatusConnectedpatient withreferrals dept(throughreferral form oron phone)Receiveda "Thankyou" froma patientReviewedpaperwork/medinstructionswith patient forclarityHelped 2colleagueswith 2separatetasksComplimentedpatient ontheir outfitHelpedpatientfind therestroomUncoveradditional needthrough asking "isthere anythingelse I can helpyou with?" Introducedpatient toanothercolleagueDiffusedan upsetpatientsituationPatientcomplimentedserviceprovidedSaid "howare you"to passer-byMade apatientlaughCheckedCenterStatusWalked patientto nextdestination (ie.therapy, checkout desk, etc)Said "havea great day"to 5 differentpatientsWelcomedpatientinto thecenterMade samejoke w/ twodifferentpatientsAsk 3separatecolleaguesfor helpPromotedrespondingto ConcentraSurveySharedweekendplans witha patientStockedrooms orfront officesuppliesOfferedpatientsnack/waterUse thepatientsname 3timesHelpedproviderresolvepatient issueProvidedupdatedwait timestatus

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Connected patient with referrals dept (through referral form or on phone)
  2. Received a "Thank you" from a patient
  3. Reviewed paperwork/med instructions with patient for clarity
  4. Helped 2 colleagues with 2 separate tasks
  5. Complimented patient on their outfit
  6. Helped patient find the restroom
  7. Uncover additional need through asking "is there anything else I can help you with?"
  8. Introduced patient to another colleague
  9. Diffused an upset patient situation
  10. Patient complimented service provided
  11. Said "how are you" to passer-by
  12. Made a patient laugh
  13. Checked Center Status
  14. Walked patient to next destination (ie. therapy, check out desk, etc)
  15. Said "have a great day" to 5 different patients
  16. Welcomed patient into the center
  17. Made same joke w/ two different patients
  18. Ask 3 separate colleagues for help
  19. Promoted responding to Concentra Survey
  20. Shared weekend plans with a patient
  21. Stocked rooms or front office supplies
  22. Offered patient snack/water
  23. Use the patients name 3 times
  24. Helped provider resolve patient issue
  25. Provided updated wait time status