(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
Patient complimented service provided
Made same joke w/ two different patients
Ask 3 separate colleagues for help
Welcomed patient into the center
Made a patient laugh
Promoted responding to Concentra Survey
Introduced patient to another colleague
Use the patients name 3 times
Provided updated wait time status
Helped provider resolve patient issue
Offered patient snack/water
Helped patient find the restroom
Helped 2 colleagues with 2 separate tasks
Walked patient to next destination (ie. therapy, check out desk, etc)
Received a "Thank you" from a patient
Uncover additional need through asking "is there anything else I can help you with?"
Complimented patient on their outfit
Shared weekend plans with a patient
Stocked rooms or front office supplies
Said "have a great day" to 5 different patients
Connected patient with referrals dept (through referral form or on phone)
Diffused an upset patient situation
Checked Center Status
Reviewed paperwork/med instructions with patient for clarity
