(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
Provided updated wait time status
Helped 2 colleagues with 2 separate tasks
Offered patient snack/water
Said "how are you" to passer-by
Use the patients name 3 times
Helped provider resolve patient issue
Made a patient laugh
Diffused an upset patient situation
Welcomed patient into the center
Patient complimented service provided
Shared weekend plans with a patient
Received a "Thank you" from a patient
Promoted responding to Concentra Survey
Complimented patient on their outfit
Connected patient with referrals dept (through referral form or on phone)
Made same joke w/ two different patients
Ask 3 separate colleagues for help
Checked Center Status
Stocked rooms or front office supplies
Said "have a great day" to 5 different patients
Uncover additional need through asking "is there anything else I can help you with?"
Helped patient find the restroom
Introduced patient to another colleague
Walked patient to next destination (ie. therapy, check out desk, etc)
Reviewed paperwork/med instructions with patient for clarity
