Uncoveradditional needthrough asking "isthere anythingelse I can helpyou with?" Helpedproviderresolvepatient issueWelcomedpatientinto thecenterStockedrooms orfront officesuppliesCheckedCenterStatusConnectedpatient withreferrals dept(throughreferral form oron phone)Providedupdatedwait timestatusPromotedrespondingto ConcentraSurveyMade apatientlaughOfferedpatientsnack/waterComplimentedpatient ontheir outfitReviewedpaperwork/medinstructionswith patient forclaritySharedweekendplans witha patientHelped 2colleagueswith 2separatetasksReceiveda "Thankyou" froma patientSaid "havea great day"to 5 differentpatientsWalked patientto nextdestination (ie.therapy, checkout desk, etc)Ask 3separatecolleaguesfor helpPatientcomplimentedserviceprovidedMade samejoke w/ twodifferentpatientsIntroducedpatient toanothercolleagueHelpedpatientfind therestroomSaid "howare you"to passer-byUse thepatientsname 3timesDiffusedan upsetpatientsituationUncoveradditional needthrough asking "isthere anythingelse I can helpyou with?" Helpedproviderresolvepatient issueWelcomedpatientinto thecenterStockedrooms orfront officesuppliesCheckedCenterStatusConnectedpatient withreferrals dept(throughreferral form oron phone)Providedupdatedwait timestatusPromotedrespondingto ConcentraSurveyMade apatientlaughOfferedpatientsnack/waterComplimentedpatient ontheir outfitReviewedpaperwork/medinstructionswith patient forclaritySharedweekendplans witha patientHelped 2colleagueswith 2separatetasksReceiveda "Thankyou" froma patientSaid "havea great day"to 5 differentpatientsWalked patientto nextdestination (ie.therapy, checkout desk, etc)Ask 3separatecolleaguesfor helpPatientcomplimentedserviceprovidedMade samejoke w/ twodifferentpatientsIntroducedpatient toanothercolleagueHelpedpatientfind therestroomSaid "howare you"to passer-byUse thepatientsname 3timesDiffusedan upsetpatientsituation

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Uncover additional need through asking "is there anything else I can help you with?"
  2. Helped provider resolve patient issue
  3. Welcomed patient into the center
  4. Stocked rooms or front office supplies
  5. Checked Center Status
  6. Connected patient with referrals dept (through referral form or on phone)
  7. Provided updated wait time status
  8. Promoted responding to Concentra Survey
  9. Made a patient laugh
  10. Offered patient snack/water
  11. Complimented patient on their outfit
  12. Reviewed paperwork/med instructions with patient for clarity
  13. Shared weekend plans with a patient
  14. Helped 2 colleagues with 2 separate tasks
  15. Received a "Thank you" from a patient
  16. Said "have a great day" to 5 different patients
  17. Walked patient to next destination (ie. therapy, check out desk, etc)
  18. Ask 3 separate colleagues for help
  19. Patient complimented service provided
  20. Made same joke w/ two different patients
  21. Introduced patient to another colleague
  22. Helped patient find the restroom
  23. Said "how are you" to passer-by
  24. Use the patients name 3 times
  25. Diffused an upset patient situation