Use thepatientsname 3timesSaid "howare you"to passer-byWelcomedpatientinto thecenterReceiveda "Thankyou" froma patientHelpedproviderresolvepatient issueHelped 2colleagueswith 2separatetasksAsk 3separatecolleaguesfor helpReviewedpaperwork/medinstructionswith patient forclarityConnectedpatient withreferrals dept(throughreferral form oron phone)Made samejoke w/ twodifferentpatientsSaid "havea great day"to 5 differentpatientsCheckedCenterStatusUncoveradditional needthrough asking "isthere anythingelse I can helpyou with?" Providedupdatedwait timestatusPromotedrespondingto ConcentraSurveyComplimentedpatient ontheir outfitWalked patientto nextdestination (ie.therapy, checkout desk, etc)Helpedpatientfind therestroomOfferedpatientsnack/waterMade apatientlaughSharedweekendplans witha patientPatientcomplimentedserviceprovidedIntroducedpatient toanothercolleagueDiffusedan upsetpatientsituationStockedrooms orfront officesuppliesUse thepatientsname 3timesSaid "howare you"to passer-byWelcomedpatientinto thecenterReceiveda "Thankyou" froma patientHelpedproviderresolvepatient issueHelped 2colleagueswith 2separatetasksAsk 3separatecolleaguesfor helpReviewedpaperwork/medinstructionswith patient forclarityConnectedpatient withreferrals dept(throughreferral form oron phone)Made samejoke w/ twodifferentpatientsSaid "havea great day"to 5 differentpatientsCheckedCenterStatusUncoveradditional needthrough asking "isthere anythingelse I can helpyou with?" Providedupdatedwait timestatusPromotedrespondingto ConcentraSurveyComplimentedpatient ontheir outfitWalked patientto nextdestination (ie.therapy, checkout desk, etc)Helpedpatientfind therestroomOfferedpatientsnack/waterMade apatientlaughSharedweekendplans witha patientPatientcomplimentedserviceprovidedIntroducedpatient toanothercolleagueDiffusedan upsetpatientsituationStockedrooms orfront officesupplies

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use the patients name 3 times
  2. Said "how are you" to passer-by
  3. Welcomed patient into the center
  4. Received a "Thank you" from a patient
  5. Helped provider resolve patient issue
  6. Helped 2 colleagues with 2 separate tasks
  7. Ask 3 separate colleagues for help
  8. Reviewed paperwork/med instructions with patient for clarity
  9. Connected patient with referrals dept (through referral form or on phone)
  10. Made same joke w/ two different patients
  11. Said "have a great day" to 5 different patients
  12. Checked Center Status
  13. Uncover additional need through asking "is there anything else I can help you with?"
  14. Provided updated wait time status
  15. Promoted responding to Concentra Survey
  16. Complimented patient on their outfit
  17. Walked patient to next destination (ie. therapy, check out desk, etc)
  18. Helped patient find the restroom
  19. Offered patient snack/water
  20. Made a patient laugh
  21. Shared weekend plans with a patient
  22. Patient complimented service provided
  23. Introduced patient to another colleague
  24. Diffused an upset patient situation
  25. Stocked rooms or front office supplies