Uncoveradditional needthrough asking "isthere anythingelse I can helpyou with?" Complimentedpatient ontheir outfitIntroducedpatient toanothercolleagueMade apatientlaughCheckedCenterStatusUse thepatientsname 3timesPatientcomplimentedserviceprovidedSaid "howare you"to passer-byConnectedpatient withreferrals dept(throughreferral form oron phone)Offeredpatientsnack/waterMade samejoke w/ twodifferentpatientsAsk 3separatecolleaguesfor helpReviewedpaperwork/medinstructionswith patient forclarityDiffusedan upsetpatientsituationWalked patientto nextdestination (ie.therapy, checkout desk, etc)Receiveda "Thankyou" froma patientHelpedproviderresolvepatient issueStockedrooms orfront officesuppliesPromotedrespondingto ConcentraSurveySaid "havea great day"to 5 differentpatientsSharedweekendplans witha patientProvidedupdatedwait timestatusWelcomedpatientinto thecenterHelpedpatientfind therestroomHelped 2colleagueswith 2separatetasksUncoveradditional needthrough asking "isthere anythingelse I can helpyou with?" Complimentedpatient ontheir outfitIntroducedpatient toanothercolleagueMade apatientlaughCheckedCenterStatusUse thepatientsname 3timesPatientcomplimentedserviceprovidedSaid "howare you"to passer-byConnectedpatient withreferrals dept(throughreferral form oron phone)Offeredpatientsnack/waterMade samejoke w/ twodifferentpatientsAsk 3separatecolleaguesfor helpReviewedpaperwork/medinstructionswith patient forclarityDiffusedan upsetpatientsituationWalked patientto nextdestination (ie.therapy, checkout desk, etc)Receiveda "Thankyou" froma patientHelpedproviderresolvepatient issueStockedrooms orfront officesuppliesPromotedrespondingto ConcentraSurveySaid "havea great day"to 5 differentpatientsSharedweekendplans witha patientProvidedupdatedwait timestatusWelcomedpatientinto thecenterHelpedpatientfind therestroomHelped 2colleagueswith 2separatetasks

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Uncover additional need through asking "is there anything else I can help you with?"
  2. Complimented patient on their outfit
  3. Introduced patient to another colleague
  4. Made a patient laugh
  5. Checked Center Status
  6. Use the patients name 3 times
  7. Patient complimented service provided
  8. Said "how are you" to passer-by
  9. Connected patient with referrals dept (through referral form or on phone)
  10. Offered patient snack/water
  11. Made same joke w/ two different patients
  12. Ask 3 separate colleagues for help
  13. Reviewed paperwork/med instructions with patient for clarity
  14. Diffused an upset patient situation
  15. Walked patient to next destination (ie. therapy, check out desk, etc)
  16. Received a "Thank you" from a patient
  17. Helped provider resolve patient issue
  18. Stocked rooms or front office supplies
  19. Promoted responding to Concentra Survey
  20. Said "have a great day" to 5 different patients
  21. Shared weekend plans with a patient
  22. Provided updated wait time status
  23. Welcomed patient into the center
  24. Helped patient find the restroom
  25. Helped 2 colleagues with 2 separate tasks