Setup aPaymentPlanSEARHCPaymentHeard a Petor Child inBackgroundMemorialPaymentConnectedw/ Patienton OBCallInsuranceCompanyCallTransferto YKCashierRefuseto VerifyHIPAALeftMessagew/ LivePersonCallerThankedYouCallerTalking toSomeoneElse inBackgroundInHouseTransferSecuredPaymentw/ PPDOne CallResolutionRequestStatementRequestCallbackPatient eitheralready onFA orinquiredabout FAJustCallingfor InfoAskedTeamMember aQuestionProvidedTelephoneNumber toAnother DeptMadePatientLaugh orVice VersaLeft aVoicemailParentCallingfor ChildPaymentof $500or moreSetup aPaymentPlanSEARHCPaymentHeard a Petor Child inBackgroundMemorialPaymentConnectedw/ Patienton OBCallInsuranceCompanyCallTransferto YKCashierRefuseto VerifyHIPAALeftMessagew/ LivePersonCallerThankedYouCallerTalking toSomeoneElse inBackgroundInHouseTransferSecuredPaymentw/ PPDOne CallResolutionRequestStatementRequestCallbackPatient eitheralready onFA orinquiredabout FAJustCallingfor InfoAskedTeamMember aQuestionProvidedTelephoneNumber toAnother DeptMadePatientLaugh orVice VersaLeft aVoicemailParentCallingfor ChildPaymentof $500or more

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Setup a Payment Plan
  2. SEARHC Payment
  3. Heard a Pet or Child in Background
  4. Memorial Payment
  5. Connected w/ Patient on OB Call
  6. Insurance Company Call
  7. Transfer to YK Cashier
  8. Refuse to Verify HIPAA
  9. Left Message w/ Live Person
  10. Caller Thanked You
  11. Caller Talking to Someone Else in Background
  12. In House Transfer
  13. Secured Payment w/ PPD
  14. One Call Resolution
  15. Request Statement
  16. Request Callback
  17. Patient either already on FA or inquired about FA
  18. Just Calling for Info
  19. Asked Team Member a Question
  20. Provided Telephone Number to Another Dept
  21. Made Patient Laugh or Vice Versa
  22. Left a Voicemail
  23. Parent Calling for Child
  24. Payment of $500 or more