RequestCallbackCallerThankedYouHeard a Petor Child inBackgroundInsuranceCompanyCallLeftMessagew/ LivePersonLeft aVoicemailTransferto YKCashierJustCallingfor InfoInHouseTransferAskedTeamMember aQuestionOne CallResolutionPatient eitheralready onFA orinquiredabout FARequestStatementProvidedTelephoneNumber toAnother DeptRefuseto VerifyHIPAAMadePatientLaugh orVice VersaConnectedw/ Patienton OBCallMemorialPaymentSecuredPaymentw/ PPDSetup aPaymentPlanParentCallingfor ChildSEARHCPaymentCallerTalking toSomeoneElse inBackgroundPaymentof $500or moreRequestCallbackCallerThankedYouHeard a Petor Child inBackgroundInsuranceCompanyCallLeftMessagew/ LivePersonLeft aVoicemailTransferto YKCashierJustCallingfor InfoInHouseTransferAskedTeamMember aQuestionOne CallResolutionPatient eitheralready onFA orinquiredabout FARequestStatementProvidedTelephoneNumber toAnother DeptRefuseto VerifyHIPAAMadePatientLaugh orVice VersaConnectedw/ Patienton OBCallMemorialPaymentSecuredPaymentw/ PPDSetup aPaymentPlanParentCallingfor ChildSEARHCPaymentCallerTalking toSomeoneElse inBackgroundPaymentof $500or more

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Request Callback
  2. Caller Thanked You
  3. Heard a Pet or Child in Background
  4. Insurance Company Call
  5. Left Message w/ Live Person
  6. Left a Voicemail
  7. Transfer to YK Cashier
  8. Just Calling for Info
  9. In House Transfer
  10. Asked Team Member a Question
  11. One Call Resolution
  12. Patient either already on FA or inquired about FA
  13. Request Statement
  14. Provided Telephone Number to Another Dept
  15. Refuse to Verify HIPAA
  16. Made Patient Laugh or Vice Versa
  17. Connected w/ Patient on OB Call
  18. Memorial Payment
  19. Secured Payment w/ PPD
  20. Setup a Payment Plan
  21. Parent Calling for Child
  22. SEARHC Payment
  23. Caller Talking to Someone Else in Background
  24. Payment of $500 or more