InsuranceCompanyCallHeard a Petor Child inBackgroundOne CallResolutionRequestStatementProvidedTelephoneNumber toAnother DeptCallerTalking toSomeoneElse inBackgroundRequestCallbackSEARHCPaymentMadePatientLaugh orVice VersaInHouseTransferAskedTeamMember aQuestionPaymentof $500or moreSecuredPaymentw/ PPDConnectedw/ Patienton OBCallMemorialPaymentSetup aPaymentPlanLeftMessagew/ LivePersonJustCallingfor InfoParentCallingfor ChildLeft aVoicemailCallerThankedYouTransferto YKCashierPatient eitheralready onFA orinquiredabout FARefuseto VerifyHIPAAInsuranceCompanyCallHeard a Petor Child inBackgroundOne CallResolutionRequestStatementProvidedTelephoneNumber toAnother DeptCallerTalking toSomeoneElse inBackgroundRequestCallbackSEARHCPaymentMadePatientLaugh orVice VersaInHouseTransferAskedTeamMember aQuestionPaymentof $500or moreSecuredPaymentw/ PPDConnectedw/ Patienton OBCallMemorialPaymentSetup aPaymentPlanLeftMessagew/ LivePersonJustCallingfor InfoParentCallingfor ChildLeft aVoicemailCallerThankedYouTransferto YKCashierPatient eitheralready onFA orinquiredabout FARefuseto VerifyHIPAA

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Insurance Company Call
  2. Heard a Pet or Child in Background
  3. One Call Resolution
  4. Request Statement
  5. Provided Telephone Number to Another Dept
  6. Caller Talking to Someone Else in Background
  7. Request Callback
  8. SEARHC Payment
  9. Made Patient Laugh or Vice Versa
  10. In House Transfer
  11. Asked Team Member a Question
  12. Payment of $500 or more
  13. Secured Payment w/ PPD
  14. Connected w/ Patient on OB Call
  15. Memorial Payment
  16. Setup a Payment Plan
  17. Left Message w/ Live Person
  18. Just Calling for Info
  19. Parent Calling for Child
  20. Left a Voicemail
  21. Caller Thanked You
  22. Transfer to YK Cashier
  23. Patient either already on FA or inquired about FA
  24. Refuse to Verify HIPAA