One CallResolutionProvidedTelephoneNumber toAnother DeptTransferto YKCashierPaymentof $500or moreRefuseto VerifyHIPAACallerTalking toSomeoneElse inBackgroundInHouseTransferMemorialPaymentRequestStatementParentCallingfor ChildLeft aVoicemailMadePatientLaugh orVice VersaPatient eitheralready onFA orinquiredabout FALeftMessagew/ LivePersonInsuranceCompanyCallSEARHCPaymentSetup aPaymentPlanSecuredPaymentw/ PPDConnectedw/ Patienton OBCallJustCallingfor InfoAskedTeamMember aQuestionRequestCallbackCallerThankedYouHeard a Petor Child inBackgroundOne CallResolutionProvidedTelephoneNumber toAnother DeptTransferto YKCashierPaymentof $500or moreRefuseto VerifyHIPAACallerTalking toSomeoneElse inBackgroundInHouseTransferMemorialPaymentRequestStatementParentCallingfor ChildLeft aVoicemailMadePatientLaugh orVice VersaPatient eitheralready onFA orinquiredabout FALeftMessagew/ LivePersonInsuranceCompanyCallSEARHCPaymentSetup aPaymentPlanSecuredPaymentw/ PPDConnectedw/ Patienton OBCallJustCallingfor InfoAskedTeamMember aQuestionRequestCallbackCallerThankedYouHeard a Petor Child inBackground

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. One Call Resolution
  2. Provided Telephone Number to Another Dept
  3. Transfer to YK Cashier
  4. Payment of $500 or more
  5. Refuse to Verify HIPAA
  6. Caller Talking to Someone Else in Background
  7. In House Transfer
  8. Memorial Payment
  9. Request Statement
  10. Parent Calling for Child
  11. Left a Voicemail
  12. Made Patient Laugh or Vice Versa
  13. Patient either already on FA or inquired about FA
  14. Left Message w/ Live Person
  15. Insurance Company Call
  16. SEARHC Payment
  17. Setup a Payment Plan
  18. Secured Payment w/ PPD
  19. Connected w/ Patient on OB Call
  20. Just Calling for Info
  21. Asked Team Member a Question
  22. Request Callback
  23. Caller Thanked You
  24. Heard a Pet or Child in Background