SEARHCPaymentPaymentof $500or moreHeard a Petor Child inBackgroundTransferto YKCashierCallerTalking toSomeoneElse inBackgroundLeftMessagew/ LivePersonConnectedw/ Patienton OBCallLeft aVoicemailMadePatientLaugh orVice VersaInHouseTransferSecuredPaymentw/ PPDJustCallingfor InfoInsuranceCompanyCallAskedTeamMember aQuestionOne CallResolutionRefuseto VerifyHIPAAProvidedTelephoneNumber toAnother DeptParentCallingfor ChildCallerThankedYouRequestCallbackMemorialPaymentPatient eitheralready onFA orinquiredabout FARequestStatementSetup aPaymentPlanSEARHCPaymentPaymentof $500or moreHeard a Petor Child inBackgroundTransferto YKCashierCallerTalking toSomeoneElse inBackgroundLeftMessagew/ LivePersonConnectedw/ Patienton OBCallLeft aVoicemailMadePatientLaugh orVice VersaInHouseTransferSecuredPaymentw/ PPDJustCallingfor InfoInsuranceCompanyCallAskedTeamMember aQuestionOne CallResolutionRefuseto VerifyHIPAAProvidedTelephoneNumber toAnother DeptParentCallingfor ChildCallerThankedYouRequestCallbackMemorialPaymentPatient eitheralready onFA orinquiredabout FARequestStatementSetup aPaymentPlan

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SEARHC Payment
  2. Payment of $500 or more
  3. Heard a Pet or Child in Background
  4. Transfer to YK Cashier
  5. Caller Talking to Someone Else in Background
  6. Left Message w/ Live Person
  7. Connected w/ Patient on OB Call
  8. Left a Voicemail
  9. Made Patient Laugh or Vice Versa
  10. In House Transfer
  11. Secured Payment w/ PPD
  12. Just Calling for Info
  13. Insurance Company Call
  14. Asked Team Member a Question
  15. One Call Resolution
  16. Refuse to Verify HIPAA
  17. Provided Telephone Number to Another Dept
  18. Parent Calling for Child
  19. Caller Thanked You
  20. Request Callback
  21. Memorial Payment
  22. Patient either already on FA or inquired about FA
  23. Request Statement
  24. Setup a Payment Plan