One CallResolutionAskedTeamMember aQuestionRequestStatementSetup aPaymentPlanMemorialPaymentMadePatientLaugh orVice VersaSecuredPaymentw/ PPDRequestCallbackTransferto YKCashierCallerThankedYouPatient eitheralready onFA orinquiredabout FALeft aVoicemailHeard a Petor Child inBackgroundProvidedTelephoneNumber toAnother DeptSEARHCPaymentInHouseTransferConnectedw/ Patienton OBCallLeftMessagew/ LivePersonPaymentof $500or moreCallerTalking toSomeoneElse inBackgroundParentCallingfor ChildInsuranceCompanyCallJustCallingfor InfoRefuseto VerifyHIPAAOne CallResolutionAskedTeamMember aQuestionRequestStatementSetup aPaymentPlanMemorialPaymentMadePatientLaugh orVice VersaSecuredPaymentw/ PPDRequestCallbackTransferto YKCashierCallerThankedYouPatient eitheralready onFA orinquiredabout FALeft aVoicemailHeard a Petor Child inBackgroundProvidedTelephoneNumber toAnother DeptSEARHCPaymentInHouseTransferConnectedw/ Patienton OBCallLeftMessagew/ LivePersonPaymentof $500or moreCallerTalking toSomeoneElse inBackgroundParentCallingfor ChildInsuranceCompanyCallJustCallingfor InfoRefuseto VerifyHIPAA

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. One Call Resolution
  2. Asked Team Member a Question
  3. Request Statement
  4. Setup a Payment Plan
  5. Memorial Payment
  6. Made Patient Laugh or Vice Versa
  7. Secured Payment w/ PPD
  8. Request Callback
  9. Transfer to YK Cashier
  10. Caller Thanked You
  11. Patient either already on FA or inquired about FA
  12. Left a Voicemail
  13. Heard a Pet or Child in Background
  14. Provided Telephone Number to Another Dept
  15. SEARHC Payment
  16. In House Transfer
  17. Connected w/ Patient on OB Call
  18. Left Message w/ Live Person
  19. Payment of $500 or more
  20. Caller Talking to Someone Else in Background
  21. Parent Calling for Child
  22. Insurance Company Call
  23. Just Calling for Info
  24. Refuse to Verify HIPAA