Patient eitheralready onFA orinquiredabout FALeftMessagew/ LivePersonCallerTalking toSomeoneElse inBackgroundParentCallingfor ChildJustCallingfor InfoCallerThankedYouPaymentof $500or moreHeard a Petor Child inBackgroundMemorialPaymentInsuranceCompanyCallSecuredPaymentw/ PPDMadePatientLaugh orVice VersaLeft aVoicemailSEARHCPaymentRequestCallbackRequestStatementTransferto YKCashierOne CallResolutionSetup aPaymentPlanInHouseTransferRefuseto VerifyHIPAAProvidedTelephoneNumber toAnother DeptConnectedw/ Patienton OBCallAskedTeamMember aQuestionPatient eitheralready onFA orinquiredabout FALeftMessagew/ LivePersonCallerTalking toSomeoneElse inBackgroundParentCallingfor ChildJustCallingfor InfoCallerThankedYouPaymentof $500or moreHeard a Petor Child inBackgroundMemorialPaymentInsuranceCompanyCallSecuredPaymentw/ PPDMadePatientLaugh orVice VersaLeft aVoicemailSEARHCPaymentRequestCallbackRequestStatementTransferto YKCashierOne CallResolutionSetup aPaymentPlanInHouseTransferRefuseto VerifyHIPAAProvidedTelephoneNumber toAnother DeptConnectedw/ Patienton OBCallAskedTeamMember aQuestion

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient either already on FA or inquired about FA
  2. Left Message w/ Live Person
  3. Caller Talking to Someone Else in Background
  4. Parent Calling for Child
  5. Just Calling for Info
  6. Caller Thanked You
  7. Payment of $500 or more
  8. Heard a Pet or Child in Background
  9. Memorial Payment
  10. Insurance Company Call
  11. Secured Payment w/ PPD
  12. Made Patient Laugh or Vice Versa
  13. Left a Voicemail
  14. SEARHC Payment
  15. Request Callback
  16. Request Statement
  17. Transfer to YK Cashier
  18. One Call Resolution
  19. Setup a Payment Plan
  20. In House Transfer
  21. Refuse to Verify HIPAA
  22. Provided Telephone Number to Another Dept
  23. Connected w/ Patient on OB Call
  24. Asked Team Member a Question