Paymentof $500or moreCallerTalking toSomeoneElse inBackgroundSetup aPaymentPlanRequestCallbackSecuredPaymentw/ PPDOne CallResolutionLeft aVoicemailPatient eitheralready onFA orinquiredabout FAParentCallingfor ChildJustCallingfor InfoTransferto YKCashierAskedTeamMember aQuestionMadePatientLaugh orVice VersaMemorialPaymentConnectedw/ Patienton OBCallInsuranceCompanyCallRefuseto VerifyHIPAAHeard a Petor Child inBackgroundLeftMessagew/ LivePersonSEARHCPaymentCallerThankedYouInHouseTransferProvidedTelephoneNumber toAnother DeptRequestStatementPaymentof $500or moreCallerTalking toSomeoneElse inBackgroundSetup aPaymentPlanRequestCallbackSecuredPaymentw/ PPDOne CallResolutionLeft aVoicemailPatient eitheralready onFA orinquiredabout FAParentCallingfor ChildJustCallingfor InfoTransferto YKCashierAskedTeamMember aQuestionMadePatientLaugh orVice VersaMemorialPaymentConnectedw/ Patienton OBCallInsuranceCompanyCallRefuseto VerifyHIPAAHeard a Petor Child inBackgroundLeftMessagew/ LivePersonSEARHCPaymentCallerThankedYouInHouseTransferProvidedTelephoneNumber toAnother DeptRequestStatement

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Payment of $500 or more
  2. Caller Talking to Someone Else in Background
  3. Setup a Payment Plan
  4. Request Callback
  5. Secured Payment w/ PPD
  6. One Call Resolution
  7. Left a Voicemail
  8. Patient either already on FA or inquired about FA
  9. Parent Calling for Child
  10. Just Calling for Info
  11. Transfer to YK Cashier
  12. Asked Team Member a Question
  13. Made Patient Laugh or Vice Versa
  14. Memorial Payment
  15. Connected w/ Patient on OB Call
  16. Insurance Company Call
  17. Refuse to Verify HIPAA
  18. Heard a Pet or Child in Background
  19. Left Message w/ Live Person
  20. SEARHC Payment
  21. Caller Thanked You
  22. In House Transfer
  23. Provided Telephone Number to Another Dept
  24. Request Statement