CallerThankedYouPaymentof $500or moreProvidedTelephoneNumber toAnother DeptMadePatientLaugh orVice VersaInsuranceCompanyCallRefuseto VerifyHIPAALeft aVoicemailRequestCallbackPatient eitheralready onFA orinquiredabout FAInHouseTransferSetup aPaymentPlanCallerTalking toSomeoneElse inBackgroundParentCallingfor ChildOne CallResolutionSecuredPaymentw/ PPDConnectedw/ Patienton OBCallTransferto YKCashierAskedTeamMember aQuestionMemorialPaymentRequestStatementHeard a Petor Child inBackgroundSEARHCPaymentJustCallingfor InfoLeftMessagew/ LivePersonCallerThankedYouPaymentof $500or moreProvidedTelephoneNumber toAnother DeptMadePatientLaugh orVice VersaInsuranceCompanyCallRefuseto VerifyHIPAALeft aVoicemailRequestCallbackPatient eitheralready onFA orinquiredabout FAInHouseTransferSetup aPaymentPlanCallerTalking toSomeoneElse inBackgroundParentCallingfor ChildOne CallResolutionSecuredPaymentw/ PPDConnectedw/ Patienton OBCallTransferto YKCashierAskedTeamMember aQuestionMemorialPaymentRequestStatementHeard a Petor Child inBackgroundSEARHCPaymentJustCallingfor InfoLeftMessagew/ LivePerson

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller Thanked You
  2. Payment of $500 or more
  3. Provided Telephone Number to Another Dept
  4. Made Patient Laugh or Vice Versa
  5. Insurance Company Call
  6. Refuse to Verify HIPAA
  7. Left a Voicemail
  8. Request Callback
  9. Patient either already on FA or inquired about FA
  10. In House Transfer
  11. Setup a Payment Plan
  12. Caller Talking to Someone Else in Background
  13. Parent Calling for Child
  14. One Call Resolution
  15. Secured Payment w/ PPD
  16. Connected w/ Patient on OB Call
  17. Transfer to YK Cashier
  18. Asked Team Member a Question
  19. Memorial Payment
  20. Request Statement
  21. Heard a Pet or Child in Background
  22. SEARHC Payment
  23. Just Calling for Info
  24. Left Message w/ Live Person