Left aVoicemailPaymentof $500or moreSEARHCPaymentOne CallResolutionInHouseTransferRefuseto VerifyHIPAAHeard a Petor Child inBackgroundCallerThankedYouLeftMessagew/ LivePersonJustCallingfor InfoTransferto YKCashierMemorialPaymentSetup aPaymentPlanAskedTeamMember aQuestionParentCallingfor ChildRequestStatementMadePatientLaugh orVice VersaConnectedw/ Patienton OBCallCallerTalking toSomeoneElse inBackgroundSecuredPaymentw/ PPDPatient eitheralready onFA orinquiredabout FARequestCallbackInsuranceCompanyCallProvidedTelephoneNumber toAnother DeptLeft aVoicemailPaymentof $500or moreSEARHCPaymentOne CallResolutionInHouseTransferRefuseto VerifyHIPAAHeard a Petor Child inBackgroundCallerThankedYouLeftMessagew/ LivePersonJustCallingfor InfoTransferto YKCashierMemorialPaymentSetup aPaymentPlanAskedTeamMember aQuestionParentCallingfor ChildRequestStatementMadePatientLaugh orVice VersaConnectedw/ Patienton OBCallCallerTalking toSomeoneElse inBackgroundSecuredPaymentw/ PPDPatient eitheralready onFA orinquiredabout FARequestCallbackInsuranceCompanyCallProvidedTelephoneNumber toAnother Dept

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Left a Voicemail
  2. Payment of $500 or more
  3. SEARHC Payment
  4. One Call Resolution
  5. In House Transfer
  6. Refuse to Verify HIPAA
  7. Heard a Pet or Child in Background
  8. Caller Thanked You
  9. Left Message w/ Live Person
  10. Just Calling for Info
  11. Transfer to YK Cashier
  12. Memorial Payment
  13. Setup a Payment Plan
  14. Asked Team Member a Question
  15. Parent Calling for Child
  16. Request Statement
  17. Made Patient Laugh or Vice Versa
  18. Connected w/ Patient on OB Call
  19. Caller Talking to Someone Else in Background
  20. Secured Payment w/ PPD
  21. Patient either already on FA or inquired about FA
  22. Request Callback
  23. Insurance Company Call
  24. Provided Telephone Number to Another Dept