LeftMessagew/ LivePersonCallerThankedYouConnectedw/ Patienton OBCallInsuranceCompanyCallSetup aPaymentPlanMemorialPaymentMadePatientLaugh orVice VersaCallerTalking toSomeoneElse inBackgroundRefuseto VerifyHIPAAHeard a Petor Child inBackgroundRequestCallbackOne CallResolutionParentCallingfor ChildInHouseTransferSecuredPaymentw/ PPDPaymentof $500or moreProvidedTelephoneNumber toAnother DeptJustCallingfor InfoPatient eitheralready onFA orinquiredabout FARequestStatementTransferto YKCashierLeft aVoicemailAskedTeamMember aQuestionSEARHCPaymentLeftMessagew/ LivePersonCallerThankedYouConnectedw/ Patienton OBCallInsuranceCompanyCallSetup aPaymentPlanMemorialPaymentMadePatientLaugh orVice VersaCallerTalking toSomeoneElse inBackgroundRefuseto VerifyHIPAAHeard a Petor Child inBackgroundRequestCallbackOne CallResolutionParentCallingfor ChildInHouseTransferSecuredPaymentw/ PPDPaymentof $500or moreProvidedTelephoneNumber toAnother DeptJustCallingfor InfoPatient eitheralready onFA orinquiredabout FARequestStatementTransferto YKCashierLeft aVoicemailAskedTeamMember aQuestionSEARHCPayment

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Left Message w/ Live Person
  2. Caller Thanked You
  3. Connected w/ Patient on OB Call
  4. Insurance Company Call
  5. Setup a Payment Plan
  6. Memorial Payment
  7. Made Patient Laugh or Vice Versa
  8. Caller Talking to Someone Else in Background
  9. Refuse to Verify HIPAA
  10. Heard a Pet or Child in Background
  11. Request Callback
  12. One Call Resolution
  13. Parent Calling for Child
  14. In House Transfer
  15. Secured Payment w/ PPD
  16. Payment of $500 or more
  17. Provided Telephone Number to Another Dept
  18. Just Calling for Info
  19. Patient either already on FA or inquired about FA
  20. Request Statement
  21. Transfer to YK Cashier
  22. Left a Voicemail
  23. Asked Team Member a Question
  24. SEARHC Payment