Patient eitheralready onFA orinquiredabout FACallerThankedYouOne CallResolutionTransferto YKCashierJustCallingfor InfoInHouseTransferSEARHCPaymentMemorialPaymentConnectedw/ Patienton OBCallRefuseto VerifyHIPAASetup aPaymentPlanMadePatientLaugh orVice VersaCallerTalking toSomeoneElse inBackgroundLeft aVoicemailAskedTeamMember aQuestionLeftMessagew/ LivePersonPaymentof $500or moreInsuranceCompanyCallHeard a Petor Child inBackgroundSecuredPaymentw/ PPDRequestStatementParentCallingfor ChildProvidedTelephoneNumber toAnother DeptRequestCallbackPatient eitheralready onFA orinquiredabout FACallerThankedYouOne CallResolutionTransferto YKCashierJustCallingfor InfoInHouseTransferSEARHCPaymentMemorialPaymentConnectedw/ Patienton OBCallRefuseto VerifyHIPAASetup aPaymentPlanMadePatientLaugh orVice VersaCallerTalking toSomeoneElse inBackgroundLeft aVoicemailAskedTeamMember aQuestionLeftMessagew/ LivePersonPaymentof $500or moreInsuranceCompanyCallHeard a Petor Child inBackgroundSecuredPaymentw/ PPDRequestStatementParentCallingfor ChildProvidedTelephoneNumber toAnother DeptRequestCallback

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient either already on FA or inquired about FA
  2. Caller Thanked You
  3. One Call Resolution
  4. Transfer to YK Cashier
  5. Just Calling for Info
  6. In House Transfer
  7. SEARHC Payment
  8. Memorial Payment
  9. Connected w/ Patient on OB Call
  10. Refuse to Verify HIPAA
  11. Setup a Payment Plan
  12. Made Patient Laugh or Vice Versa
  13. Caller Talking to Someone Else in Background
  14. Left a Voicemail
  15. Asked Team Member a Question
  16. Left Message w/ Live Person
  17. Payment of $500 or more
  18. Insurance Company Call
  19. Heard a Pet or Child in Background
  20. Secured Payment w/ PPD
  21. Request Statement
  22. Parent Calling for Child
  23. Provided Telephone Number to Another Dept
  24. Request Callback