SEARHCPaymentLeft aVoicemailSetup aPaymentPlanInsuranceCompanyCallRequestCallbackRefuseto VerifyHIPAACallerTalking toSomeoneElse inBackgroundLeftMessagew/ LivePersonRequestStatementAskedTeamMember aQuestionTransferto YKCashierPatient eitheralready onFA orinquiredabout FAMemorialPaymentProvidedTelephoneNumber toAnother DeptOne CallResolutionSecuredPaymentw/ PPDHeard a Petor Child inBackgroundPaymentof $500or moreParentCallingfor ChildConnectedw/ Patienton OBCallJustCallingfor InfoCallerThankedYouInHouseTransferMadePatientLaugh orVice VersaSEARHCPaymentLeft aVoicemailSetup aPaymentPlanInsuranceCompanyCallRequestCallbackRefuseto VerifyHIPAACallerTalking toSomeoneElse inBackgroundLeftMessagew/ LivePersonRequestStatementAskedTeamMember aQuestionTransferto YKCashierPatient eitheralready onFA orinquiredabout FAMemorialPaymentProvidedTelephoneNumber toAnother DeptOne CallResolutionSecuredPaymentw/ PPDHeard a Petor Child inBackgroundPaymentof $500or moreParentCallingfor ChildConnectedw/ Patienton OBCallJustCallingfor InfoCallerThankedYouInHouseTransferMadePatientLaugh orVice Versa

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SEARHC Payment
  2. Left a Voicemail
  3. Setup a Payment Plan
  4. Insurance Company Call
  5. Request Callback
  6. Refuse to Verify HIPAA
  7. Caller Talking to Someone Else in Background
  8. Left Message w/ Live Person
  9. Request Statement
  10. Asked Team Member a Question
  11. Transfer to YK Cashier
  12. Patient either already on FA or inquired about FA
  13. Memorial Payment
  14. Provided Telephone Number to Another Dept
  15. One Call Resolution
  16. Secured Payment w/ PPD
  17. Heard a Pet or Child in Background
  18. Payment of $500 or more
  19. Parent Calling for Child
  20. Connected w/ Patient on OB Call
  21. Just Calling for Info
  22. Caller Thanked You
  23. In House Transfer
  24. Made Patient Laugh or Vice Versa