InHouseTransferCallerThankedYouConnectedw/ Patienton OBCallJustCallingfor InfoProvidedTelephoneNumber toAnother DeptPaymentof $500or moreInsuranceCompanyCallSEARHCPaymentSecuredPaymentw/ PPDRefuseto VerifyHIPAATransferto YKCashierLeftMessagew/ LivePersonLeft aVoicemailRequestStatementMadePatientLaugh orVice VersaOne CallResolutionParentCallingfor ChildCallerTalking toSomeoneElse inBackgroundPatient eitheralready onFA orinquiredabout FAHeard a Petor Child inBackgroundMemorialPaymentSetup aPaymentPlanRequestCallbackAskedTeamMember aQuestionInHouseTransferCallerThankedYouConnectedw/ Patienton OBCallJustCallingfor InfoProvidedTelephoneNumber toAnother DeptPaymentof $500or moreInsuranceCompanyCallSEARHCPaymentSecuredPaymentw/ PPDRefuseto VerifyHIPAATransferto YKCashierLeftMessagew/ LivePersonLeft aVoicemailRequestStatementMadePatientLaugh orVice VersaOne CallResolutionParentCallingfor ChildCallerTalking toSomeoneElse inBackgroundPatient eitheralready onFA orinquiredabout FAHeard a Petor Child inBackgroundMemorialPaymentSetup aPaymentPlanRequestCallbackAskedTeamMember aQuestion

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. In House Transfer
  2. Caller Thanked You
  3. Connected w/ Patient on OB Call
  4. Just Calling for Info
  5. Provided Telephone Number to Another Dept
  6. Payment of $500 or more
  7. Insurance Company Call
  8. SEARHC Payment
  9. Secured Payment w/ PPD
  10. Refuse to Verify HIPAA
  11. Transfer to YK Cashier
  12. Left Message w/ Live Person
  13. Left a Voicemail
  14. Request Statement
  15. Made Patient Laugh or Vice Versa
  16. One Call Resolution
  17. Parent Calling for Child
  18. Caller Talking to Someone Else in Background
  19. Patient either already on FA or inquired about FA
  20. Heard a Pet or Child in Background
  21. Memorial Payment
  22. Setup a Payment Plan
  23. Request Callback
  24. Asked Team Member a Question