JustCallingfor InfoHeard a Petor Child inBackgroundInsuranceCompanyCallConnectedw/ Patienton OBCallPaymentof $500or moreAskedTeamMember aQuestionSEARHCPaymentCallerTalking toSomeoneElse inBackgroundTransferto YKCashierRequestStatementSetup aPaymentPlanPatient eitheralready onFA orinquiredabout FALeftMessagew/ LivePersonProvidedTelephoneNumber toAnother DeptLeft aVoicemailMadePatientLaugh orVice VersaSecuredPaymentw/ PPDOne CallResolutionRefuseto VerifyHIPAARequestCallbackMemorialPaymentParentCallingfor ChildInHouseTransferCallerThankedYouJustCallingfor InfoHeard a Petor Child inBackgroundInsuranceCompanyCallConnectedw/ Patienton OBCallPaymentof $500or moreAskedTeamMember aQuestionSEARHCPaymentCallerTalking toSomeoneElse inBackgroundTransferto YKCashierRequestStatementSetup aPaymentPlanPatient eitheralready onFA orinquiredabout FALeftMessagew/ LivePersonProvidedTelephoneNumber toAnother DeptLeft aVoicemailMadePatientLaugh orVice VersaSecuredPaymentw/ PPDOne CallResolutionRefuseto VerifyHIPAARequestCallbackMemorialPaymentParentCallingfor ChildInHouseTransferCallerThankedYou

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Just Calling for Info
  2. Heard a Pet or Child in Background
  3. Insurance Company Call
  4. Connected w/ Patient on OB Call
  5. Payment of $500 or more
  6. Asked Team Member a Question
  7. SEARHC Payment
  8. Caller Talking to Someone Else in Background
  9. Transfer to YK Cashier
  10. Request Statement
  11. Setup a Payment Plan
  12. Patient either already on FA or inquired about FA
  13. Left Message w/ Live Person
  14. Provided Telephone Number to Another Dept
  15. Left a Voicemail
  16. Made Patient Laugh or Vice Versa
  17. Secured Payment w/ PPD
  18. One Call Resolution
  19. Refuse to Verify HIPAA
  20. Request Callback
  21. Memorial Payment
  22. Parent Calling for Child
  23. In House Transfer
  24. Caller Thanked You