Refuseto VerifyHIPAAMemorialPaymentOne CallResolutionConnectedw/ Patienton OBCallProvidedTelephoneNumber toAnother DeptJustCallingfor InfoRequestStatementPaymentof $500or moreTransferto YKCashierParentCallingfor ChildSetup aPaymentPlanInHouseTransferHeard a Petor Child inBackgroundSEARHCPaymentLeftMessagew/ LivePersonPatient eitheralready onFA orinquiredabout FACallerThankedYouCallerTalking toSomeoneElse inBackgroundSecuredPaymentw/ PPDMadePatientLaugh orVice VersaInsuranceCompanyCallLeft aVoicemailAskedTeamMember aQuestionRequestCallbackRefuseto VerifyHIPAAMemorialPaymentOne CallResolutionConnectedw/ Patienton OBCallProvidedTelephoneNumber toAnother DeptJustCallingfor InfoRequestStatementPaymentof $500or moreTransferto YKCashierParentCallingfor ChildSetup aPaymentPlanInHouseTransferHeard a Petor Child inBackgroundSEARHCPaymentLeftMessagew/ LivePersonPatient eitheralready onFA orinquiredabout FACallerThankedYouCallerTalking toSomeoneElse inBackgroundSecuredPaymentw/ PPDMadePatientLaugh orVice VersaInsuranceCompanyCallLeft aVoicemailAskedTeamMember aQuestionRequestCallback

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Refuse to Verify HIPAA
  2. Memorial Payment
  3. One Call Resolution
  4. Connected w/ Patient on OB Call
  5. Provided Telephone Number to Another Dept
  6. Just Calling for Info
  7. Request Statement
  8. Payment of $500 or more
  9. Transfer to YK Cashier
  10. Parent Calling for Child
  11. Setup a Payment Plan
  12. In House Transfer
  13. Heard a Pet or Child in Background
  14. SEARHC Payment
  15. Left Message w/ Live Person
  16. Patient either already on FA or inquired about FA
  17. Caller Thanked You
  18. Caller Talking to Someone Else in Background
  19. Secured Payment w/ PPD
  20. Made Patient Laugh or Vice Versa
  21. Insurance Company Call
  22. Left a Voicemail
  23. Asked Team Member a Question
  24. Request Callback