SEARHCPaymentTransferto YKCashierAskedTeamMember aQuestionLeftMessagew/ LivePersonOne CallResolutionCallerThankedYouSetup aPaymentPlanPaymentof $500or moreParentCallingfor ChildPatient eitheralready onFA orinquiredabout FAMemorialPaymentHeard a Petor Child inBackgroundJustCallingfor InfoLeft aVoicemailRefuseto VerifyHIPAAConnectedw/ Patienton OBCallInsuranceCompanyCallCallerTalking toSomeoneElse inBackgroundMadePatientLaugh orVice VersaSecuredPaymentw/ PPDRequestCallbackProvidedTelephoneNumber toAnother DeptRequestStatementInHouseTransferSEARHCPaymentTransferto YKCashierAskedTeamMember aQuestionLeftMessagew/ LivePersonOne CallResolutionCallerThankedYouSetup aPaymentPlanPaymentof $500or moreParentCallingfor ChildPatient eitheralready onFA orinquiredabout FAMemorialPaymentHeard a Petor Child inBackgroundJustCallingfor InfoLeft aVoicemailRefuseto VerifyHIPAAConnectedw/ Patienton OBCallInsuranceCompanyCallCallerTalking toSomeoneElse inBackgroundMadePatientLaugh orVice VersaSecuredPaymentw/ PPDRequestCallbackProvidedTelephoneNumber toAnother DeptRequestStatementInHouseTransfer

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SEARHC Payment
  2. Transfer to YK Cashier
  3. Asked Team Member a Question
  4. Left Message w/ Live Person
  5. One Call Resolution
  6. Caller Thanked You
  7. Setup a Payment Plan
  8. Payment of $500 or more
  9. Parent Calling for Child
  10. Patient either already on FA or inquired about FA
  11. Memorial Payment
  12. Heard a Pet or Child in Background
  13. Just Calling for Info
  14. Left a Voicemail
  15. Refuse to Verify HIPAA
  16. Connected w/ Patient on OB Call
  17. Insurance Company Call
  18. Caller Talking to Someone Else in Background
  19. Made Patient Laugh or Vice Versa
  20. Secured Payment w/ PPD
  21. Request Callback
  22. Provided Telephone Number to Another Dept
  23. Request Statement
  24. In House Transfer