First callresolutionEmpowermentServicelevelagreementEOSCustomerrelationshipAIDCISCustomerfeedbackCoaching CustomerinteractionCustomerexperienceCOEGOSActivelisteningServicerecoveryMMTCustomerneedsCustomersatisfactionNetworkActivityServicequalityEmpathyMCTContactCenterNPSCustomercareCustomerdelightACRFirst callresolutionEmpowermentServicelevelagreementEOSCustomerrelationshipAIDCISCustomerfeedbackCoaching CustomerinteractionCustomerexperienceCOEGOSActivelisteningServicerecoveryMMTCustomerneedsCustomersatisfactionNetworkActivityServicequalityEmpathyMCTContactCenterNPSCustomercareCustomerdelightACR

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. First call resolution
  2. Empowerment
  3. Service level agreement
  4. EOS
  5. Customer relationship
  6. AID
  7. CIS
  8. Customer feedback
  9. Coaching
  10. Customer interaction
  11. Customer experience
  12. COE
  13. GOS
  14. Active listening
  15. Service recovery
  16. MMT
  17. Customer needs
  18. Customer satisfaction
  19. Network Activity
  20. Service quality
  21. Empathy
  22. MCT
  23. Contact Center
  24. NPS
  25. Customer care
  26. Customer delight
  27. ACR