First callresolutionMCTCustomerexperienceNPSServicequalityEmpowermentCustomercareCustomersatisfactionContactCenterNetworkActivityCoaching COECISActivelisteningCustomerfeedbackServicelevelagreementCustomerdelightGOSMMTCustomerneedsEmpathyEOSServicerecoveryAIDCustomerinteractionCustomerrelationshipACRFirst callresolutionMCTCustomerexperienceNPSServicequalityEmpowermentCustomercareCustomersatisfactionContactCenterNetworkActivityCoaching COECISActivelisteningCustomerfeedbackServicelevelagreementCustomerdelightGOSMMTCustomerneedsEmpathyEOSServicerecoveryAIDCustomerinteractionCustomerrelationshipACR

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. First call resolution
  2. MCT
  3. Customer experience
  4. NPS
  5. Service quality
  6. Empowerment
  7. Customer care
  8. Customer satisfaction
  9. Contact Center
  10. Network Activity
  11. Coaching
  12. COE
  13. CIS
  14. Active listening
  15. Customer feedback
  16. Service level agreement
  17. Customer delight
  18. GOS
  19. MMT
  20. Customer needs
  21. Empathy
  22. EOS
  23. Service recovery
  24. AID
  25. Customer interaction
  26. Customer relationship
  27. ACR