ServicelevelagreementContactCenterFirst callresolutionEOSACRCustomercareNPSServicerecoveryServicequalityNetworkActivityMMTAIDGOSCustomerfeedbackEmpowermentCOECustomerdelightCustomerneedsCustomerexperienceActivelisteningEmpathyMCTCoaching CustomerrelationshipCISCustomersatisfactionCustomerinteractionServicelevelagreementContactCenterFirst callresolutionEOSACRCustomercareNPSServicerecoveryServicequalityNetworkActivityMMTAIDGOSCustomerfeedbackEmpowermentCOECustomerdelightCustomerneedsCustomerexperienceActivelisteningEmpathyMCTCoaching CustomerrelationshipCISCustomersatisfactionCustomerinteraction

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Service level agreement
  2. Contact Center
  3. First call resolution
  4. EOS
  5. ACR
  6. Customer care
  7. NPS
  8. Service recovery
  9. Service quality
  10. Network Activity
  11. MMT
  12. AID
  13. GOS
  14. Customer feedback
  15. Empowerment
  16. COE
  17. Customer delight
  18. Customer needs
  19. Customer experience
  20. Active listening
  21. Empathy
  22. MCT
  23. Coaching
  24. Customer relationship
  25. CIS
  26. Customer satisfaction
  27. Customer interaction