CustomerdelightFirst callresolutionEmpathyMMTGOSCustomerfeedbackActivelisteningServicerecoveryCustomercareCoaching COENPSMCTContactCenterCustomersatisfactionEOSCustomerinteractionCustomerrelationshipCISCustomerexperienceServicelevelagreementEmpowermentACRServicequalityAIDCustomerneedsNetworkActivityCustomerdelightFirst callresolutionEmpathyMMTGOSCustomerfeedbackActivelisteningServicerecoveryCustomercareCoaching COENPSMCTContactCenterCustomersatisfactionEOSCustomerinteractionCustomerrelationshipCISCustomerexperienceServicelevelagreementEmpowermentACRServicequalityAIDCustomerneedsNetworkActivity

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer delight
  2. First call resolution
  3. Empathy
  4. MMT
  5. GOS
  6. Customer feedback
  7. Active listening
  8. Service recovery
  9. Customer care
  10. Coaching
  11. COE
  12. NPS
  13. MCT
  14. Contact Center
  15. Customer satisfaction
  16. EOS
  17. Customer interaction
  18. Customer relationship
  19. CIS
  20. Customer experience
  21. Service level agreement
  22. Empowerment
  23. ACR
  24. Service quality
  25. AID
  26. Customer needs
  27. Network Activity