(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Share what "Exceptional Service" means to you.
Share an example of when you had to collaborate with a colleague to assist a customer.
Share a tip for de-escalating a tense customer interaction.
Identify the difference between internal and external customers.
Name a situation where empathy played a crucial role in customer service.
Share two barriers that can alter the reception of a message.
Describe a situation where active listening helped resolve an issue.
List a quality or trait important for a successful customer service representative.
What's a positive outcome you've experienced from great customer service?
List one way to handle a difficult customer.
Describe one of your "hot buttons".
Share a customer service tip you find valuable.
Share a time when you provided exceptional customer service.
Share a tip for maintaining professionalism in customer interactions.
Name a technology or tool commonly used in customer service.
Provide three different examples of what a customer is.
List one benefit of providing outstanding customer service to a company.
List one way to handle a situation where you don't have an immediate answer for a customer.
Name one communication skill crucial for effective customer service.
Describe a time when you had to adapt your communication style for a specific customer.
List one way to personalize the customer experience.
Describe a time when you went above and beyond to assist a customer.
