(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Identify the difference between internal and external customers.
List a quality or trait important for a successful customer service representative.
Name one communication skill crucial for effective customer service.
What's a positive outcome you've experienced from great customer service?
Share a tip for creating a respectful workplace.
Describe a time when you had to adapt your communication style for a specific customer.
Share two barriers that can alter the reception of a message.
Share your personal communication style.
Describe a time when you went above and beyond to assist a customer.
List one benefit of providing outstanding customer service to a company.
Describe one of your "hot buttons".
Share a tip for de-escalating a tense customer interaction.
Share a customer service tip you find valuable.
Share a tip for maintaining professionalism in customer interactions.
Describe a situation where active listening helped resolve an issue.
Name a technology or tool commonly used in customer service.
List one way to handle a difficult customer.
Share what "Exceptional Service" means to you.
Share a time when you provided exceptional customer service.
Provide three different examples of what a customer is.
Name a situation where empathy played a crucial role in customer service.
List one way to handle a situation where you don't have an immediate answer for a customer.
List one way to personalize the customer experience.
Share an example of when you had to collaborate with a colleague to assist a customer.
