Charlotte Water Customer Service "Bingo"

This bingo card has a free space and 24 words: Share a time when you provided exceptional customer service., Name a situation where empathy played a crucial role in customer service., List one way to handle a difficult customer., Describe one of your "hot buttons"., What's a positive outcome you've experienced from great customer service?, Name one communication skill crucial for effective customer service., List a quality or trait important for a successful customer service representative., Share a customer service tip you find valuable., Describe a situation where active listening helped resolve an issue., Share what "Exceptional Service" means to you., Provide three different examples of what a customer is., Share a tip for de-escalating a tense customer interaction., Describe a time when you went above and beyond to assist a customer., List one benefit of providing outstanding customer service to a company., Name a technology or tool commonly used in customer service., List one way to personalize the customer experience., Share an example of when you had to collaborate with a colleague to assist a customer., Share your personal communication style., Identify the difference between internal and external customers., Share two barriers that can alter the reception of a message., Describe a time when you had to adapt your communication style for a specific customer., Share a tip for maintaining professionalism in customer interactions., Share a tip for creating a respectful workplace. and List one way to handle a situation where you don't have an immediate answer for a customer..

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