Client mentions Walgreens, CVS, etc. Un- alphabetized bag find WI Medicaid Portal down Have to call and clarify a script On phone w/ insurance >10 min Specialty Pharmacy Required On phone w/ insurance >30 min Patient here - med is out of stock Family arrives before meds are sent Have to call EDTC "I want to speak to the supervisor" "Can you get it ready now?" Med needs a PA Rejection for Early Refill "I want everything transferred" Brand Medically Necessary Script Rejection for late refill Client forgets name of med You are called by the wrong name Patient out of refills Rejection for DD interaction Spilled medication Pay with cash Patient or family yell at you Client mentions Walgreens, CVS, etc. Un- alphabetized bag find WI Medicaid Portal down Have to call and clarify a script On phone w/ insurance >10 min Specialty Pharmacy Required On phone w/ insurance >30 min Patient here - med is out of stock Family arrives before meds are sent Have to call EDTC "I want to speak to the supervisor" "Can you get it ready now?" Med needs a PA Rejection for Early Refill "I want everything transferred" Brand Medically Necessary Script Rejection for late refill Client forgets name of med You are called by the wrong name Patient out of refills Rejection for DD interaction Spilled medication Pay with cash Patient or family yell at you
(Print)
Client mentions Walgreens, CVS, etc.
Un-alphabetized bag find
WI Medicaid Portal down
Have to call and clarify a script
On phone w/ insurance >10 min
Specialty Pharmacy Required
On phone w/ insurance >30 min
Patient here - med is out of stock
Family arrives before meds are sent
Have to call EDTC
"I want to speak to the supervisor"
"Can you get it ready now?"
Med needs a PA
Rejection for Early Refill
"I want everything transferred"
Brand Medically Necessary Script
Rejection for late refill
Client forgets name of med
You are called by the wrong name
Patient out of refills
Rejection for DD interaction
Spilled medication
Pay with cash
Patient or family yell at you
