Rejection for late refill Spilled medication Patient or family yell at you Family arrives before meds are sent "I want everything transferred" Pay with cash Patient out of refills Brand Medically Necessary Script Have to call and clarify a script Specialty Pharmacy Required "I want to speak to the supervisor" Patient here - med is out of stock You are called by the wrong name WI Medicaid Portal down "Can you get it ready now?" Client forgets name of med Have to call EDTC Un- alphabetized bag find Med needs a PA Rejection for Early Refill Rejection for DD interaction On phone w/ insurance >30 min On phone w/ insurance >10 min Client mentions Walgreens, CVS, etc. Rejection for late refill Spilled medication Patient or family yell at you Family arrives before meds are sent "I want everything transferred" Pay with cash Patient out of refills Brand Medically Necessary Script Have to call and clarify a script Specialty Pharmacy Required "I want to speak to the supervisor" Patient here - med is out of stock You are called by the wrong name WI Medicaid Portal down "Can you get it ready now?" Client forgets name of med Have to call EDTC Un- alphabetized bag find Med needs a PA Rejection for Early Refill Rejection for DD interaction On phone w/ insurance >30 min On phone w/ insurance >10 min Client mentions Walgreens, CVS, etc.
(Print)
Rejection for late refill
Spilled medication
Patient or family yell at you
Family arrives before meds are sent
"I want everything transferred"
Pay with cash
Patient out of refills
Brand Medically Necessary Script
Have to call and clarify a script
Specialty Pharmacy Required
"I want to speak to the supervisor"
Patient here - med is out of stock
You are called by the wrong name
WI Medicaid Portal down
"Can you get it ready now?"
Client forgets name of med
Have to call EDTC
Un-alphabetized bag find
Med needs a PA
Rejection for Early Refill
Rejection for DD interaction
On phone w/ insurance >30 min
On phone w/ insurance >10 min
Client mentions Walgreens, CVS, etc.
