Patient out of refills Client mentions Walgreens, CVS, etc. Patient or family yell at you Pay with cash WI Medicaid Portal down Rejection for Early Refill "Can you get it ready now?" Un- alphabetized bag find Have to call EDTC You are called by the wrong name On phone w/ insurance >30 min On phone w/ insurance >10 min Client forgets name of med Brand Medically Necessary Script Family arrives before meds are sent Rejection for DD interaction Patient here - med is out of stock Specialty Pharmacy Required "I want everything transferred" Med needs a PA "I want to speak to the supervisor" Have to call and clarify a script Spilled medication Rejection for late refill Patient out of refills Client mentions Walgreens, CVS, etc. Patient or family yell at you Pay with cash WI Medicaid Portal down Rejection for Early Refill "Can you get it ready now?" Un- alphabetized bag find Have to call EDTC You are called by the wrong name On phone w/ insurance >30 min On phone w/ insurance >10 min Client forgets name of med Brand Medically Necessary Script Family arrives before meds are sent Rejection for DD interaction Patient here - med is out of stock Specialty Pharmacy Required "I want everything transferred" Med needs a PA "I want to speak to the supervisor" Have to call and clarify a script Spilled medication Rejection for late refill
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Patient out of refills
Client mentions Walgreens, CVS, etc.
Patient or family yell at you
Pay with cash
WI Medicaid Portal down
Rejection for Early Refill
"Can you get it ready now?"
Un-alphabetized bag find
Have to call EDTC
You are called by the wrong name
On phone w/ insurance >30 min
On phone w/ insurance >10 min
Client forgets name of med
Brand Medically Necessary Script
Family arrives before meds are sent
Rejection for DD interaction
Patient here - med is out of stock
Specialty Pharmacy Required
"I want everything transferred"
Med needs a PA
"I want to speak to the supervisor"
Have to call and clarify a script
Spilled medication
Rejection for late refill