"I want to speak to the supervisor" Rejection for Early Refill Client forgets name of med Rejection for late refill Spilled medication Have to call and clarify a script Pay with cash Med needs a PA Client mentions Walgreens, CVS, etc. Patient or family yell at you "Can you get it ready now?" "I want everything transferred" Specialty Pharmacy Required Patient out of refills Have to call EDTC Brand Medically Necessary Script On phone w/ insurance >30 min Patient here - med is out of stock WI Medicaid Portal down You are called by the wrong name On phone w/ insurance >10 min Un- alphabetized bag find Family arrives before meds are sent Rejection for DD interaction "I want to speak to the supervisor" Rejection for Early Refill Client forgets name of med Rejection for late refill Spilled medication Have to call and clarify a script Pay with cash Med needs a PA Client mentions Walgreens, CVS, etc. Patient or family yell at you "Can you get it ready now?" "I want everything transferred" Specialty Pharmacy Required Patient out of refills Have to call EDTC Brand Medically Necessary Script On phone w/ insurance >30 min Patient here - med is out of stock WI Medicaid Portal down You are called by the wrong name On phone w/ insurance >10 min Un- alphabetized bag find Family arrives before meds are sent Rejection for DD interaction
(Print)
"I want to speak to the supervisor"
Rejection for Early Refill
Client forgets name of med
Rejection for late refill
Spilled medication
Have to call and clarify a script
Pay with cash
Med needs a PA
Client mentions Walgreens, CVS, etc.
Patient or family yell at you
"Can you get it ready now?"
"I want everything transferred"
Specialty Pharmacy Required
Patient out of refills
Have to call EDTC
Brand Medically Necessary Script
On phone w/ insurance >30 min
Patient here - med is out of stock
WI Medicaid Portal down
You are called by the wrong name
On phone w/ insurance >10 min
Un-alphabetized bag find
Family arrives before meds are sent
Rejection for DD interaction
