On phone w/ insurance >30 min Rejection for late refill Client mentions Walgreens, CVS, etc. Spilled medication Rejection for DD interaction "I want to speak to the supervisor" Client forgets name of med "Can you get it ready now?" Patient here - med is out of stock "I want everything transferred" Family arrives before meds are sent On phone w/ insurance >10 min Med needs a PA Patient out of refills Specialty Pharmacy Required Have to call and clarify a script Un- alphabetized bag find WI Medicaid Portal down Have to call EDTC Patient or family yell at you Pay with cash You are called by the wrong name Brand Medically Necessary Script Rejection for Early Refill On phone w/ insurance >30 min Rejection for late refill Client mentions Walgreens, CVS, etc. Spilled medication Rejection for DD interaction "I want to speak to the supervisor" Client forgets name of med "Can you get it ready now?" Patient here - med is out of stock "I want everything transferred" Family arrives before meds are sent On phone w/ insurance >10 min Med needs a PA Patient out of refills Specialty Pharmacy Required Have to call and clarify a script Un- alphabetized bag find WI Medicaid Portal down Have to call EDTC Patient or family yell at you Pay with cash You are called by the wrong name Brand Medically Necessary Script Rejection for Early Refill
(Print)
On phone w/ insurance >30 min
Rejection for late refill
Client mentions Walgreens, CVS, etc.
Spilled medication
Rejection for DD interaction
"I want to speak to the supervisor"
Client forgets name of med
"Can you get it ready now?"
Patient here - med is out of stock
"I want everything transferred"
Family arrives before meds are sent
On phone w/ insurance >10 min
Med needs a PA
Patient out of refills
Specialty Pharmacy Required
Have to call and clarify a script
Un-alphabetized bag find
WI Medicaid Portal down
Have to call EDTC
Patient or family yell at you
Pay with cash
You are called by the wrong name
Brand Medically Necessary Script
Rejection for Early Refill
