On phone w/ insurance >10 min Rejection for Early Refill Specialty Pharmacy Required Patient out of refills "I want to speak to the supervisor" "I want everything transferred" Un- alphabetized bag find Rejection for late refill Have to call and clarify a script Client mentions Walgreens, CVS, etc. Have to call EDTC Pay with cash Rejection for DD interaction On phone w/ insurance >30 min Client forgets name of med Patient here - med is out of stock "Can you get it ready now?" Family arrives before meds are sent Med needs a PA Brand Medically Necessary Script You are called by the wrong name WI Medicaid Portal down Patient or family yell at you Spilled medication On phone w/ insurance >10 min Rejection for Early Refill Specialty Pharmacy Required Patient out of refills "I want to speak to the supervisor" "I want everything transferred" Un- alphabetized bag find Rejection for late refill Have to call and clarify a script Client mentions Walgreens, CVS, etc. Have to call EDTC Pay with cash Rejection for DD interaction On phone w/ insurance >30 min Client forgets name of med Patient here - med is out of stock "Can you get it ready now?" Family arrives before meds are sent Med needs a PA Brand Medically Necessary Script You are called by the wrong name WI Medicaid Portal down Patient or family yell at you Spilled medication
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
On phone w/ insurance >10 min
Rejection for Early Refill
Specialty Pharmacy Required
Patient out of refills
"I want to speak to the supervisor"
"I want everything transferred"
Un-alphabetized bag find
Rejection for late refill
Have to call and clarify a script
Client mentions Walgreens, CVS, etc.
Have to call EDTC
Pay with cash
Rejection for DD interaction
On phone w/ insurance >30 min
Client forgets name of med
Patient here - med is out of stock
"Can you get it ready now?"
Family arrives before meds are sent
Med needs a PA
Brand Medically Necessary Script
You are called by the wrong name
WI Medicaid Portal down
Patient or family yell at you
Spilled medication