Med needs a PA Client mentions Walgreens, CVS, etc. Patient or family yell at you Specialty Pharmacy Required Have to call and clarify a script On phone w/ insurance >30 min Family arrives before meds are sent "Can you get it ready now?" Rejection for DD interaction Rejection for Early Refill Patient here - med is out of stock Un- alphabetized bag find Rejection for late refill On phone w/ insurance >10 min Have to call EDTC WI Medicaid Portal down "I want to speak to the supervisor" Client forgets name of med You are called by the wrong name Brand Medically Necessary Script "I want everything transferred" Spilled medication Patient out of refills Pay with cash Med needs a PA Client mentions Walgreens, CVS, etc. Patient or family yell at you Specialty Pharmacy Required Have to call and clarify a script On phone w/ insurance >30 min Family arrives before meds are sent "Can you get it ready now?" Rejection for DD interaction Rejection for Early Refill Patient here - med is out of stock Un- alphabetized bag find Rejection for late refill On phone w/ insurance >10 min Have to call EDTC WI Medicaid Portal down "I want to speak to the supervisor" Client forgets name of med You are called by the wrong name Brand Medically Necessary Script "I want everything transferred" Spilled medication Patient out of refills Pay with cash
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Med needs a PA
Client mentions Walgreens, CVS, etc.
Patient or family yell at you
Specialty Pharmacy Required
Have to call and clarify a script
On phone w/ insurance >30 min
Family arrives before meds are sent
"Can you get it ready now?"
Rejection for DD interaction
Rejection for Early Refill
Patient here - med is out of stock
Un-alphabetized bag find
Rejection for late refill
On phone w/ insurance >10 min
Have to call EDTC
WI Medicaid Portal down
"I want to speak to the supervisor"
Client forgets name of med
You are called by the wrong name
Brand Medically Necessary Script
"I want everything transferred"
Spilled medication
Patient out of refills
Pay with cash