Have to call EDTC Family arrives before meds are sent "I want to speak to the supervisor" Patient out of refills On phone w/ insurance >10 min You are called by the wrong name Client forgets name of med Spilled medication Un- alphabetized bag find Rejection for Early Refill Specialty Pharmacy Required "Can you get it ready now?" Pay with cash Client mentions Walgreens, CVS, etc. Rejection for DD interaction Brand Medically Necessary Script On phone w/ insurance >30 min Med needs a PA Patient or family yell at you WI Medicaid Portal down Rejection for late refill Patient here - med is out of stock "I want everything transferred" Have to call and clarify a script Have to call EDTC Family arrives before meds are sent "I want to speak to the supervisor" Patient out of refills On phone w/ insurance >10 min You are called by the wrong name Client forgets name of med Spilled medication Un- alphabetized bag find Rejection for Early Refill Specialty Pharmacy Required "Can you get it ready now?" Pay with cash Client mentions Walgreens, CVS, etc. Rejection for DD interaction Brand Medically Necessary Script On phone w/ insurance >30 min Med needs a PA Patient or family yell at you WI Medicaid Portal down Rejection for late refill Patient here - med is out of stock "I want everything transferred" Have to call and clarify a script
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Have to call EDTC
Family arrives before meds are sent
"I want to speak to the supervisor"
Patient out of refills
On phone w/ insurance >10 min
You are called by the wrong name
Client forgets name of med
Spilled medication
Un-alphabetized bag find
Rejection for Early Refill
Specialty Pharmacy Required
"Can you get it ready now?"
Pay with cash
Client mentions Walgreens, CVS, etc.
Rejection for DD interaction
Brand Medically Necessary Script
On phone w/ insurance >30 min
Med needs a PA
Patient or family yell at you
WI Medicaid Portal down
Rejection for late refill
Patient here - med is out of stock
"I want everything transferred"
Have to call and clarify a script