Have to call EDTC Patient out of refills Family arrives before meds are sent Have to call and clarify a script "Can you get it ready now?" On phone w/ insurance >10 min Client mentions Walgreens, CVS, etc. Rejection for DD interaction Un- alphabetized bag find Rejection for Early Refill Pay with cash Specialty Pharmacy Required Med needs a PA WI Medicaid Portal down Patient or family yell at you "I want everything transferred" Client forgets name of med "I want to speak to the supervisor" Brand Medically Necessary Script Patient here - med is out of stock Rejection for late refill On phone w/ insurance >30 min Spilled medication You are called by the wrong name Have to call EDTC Patient out of refills Family arrives before meds are sent Have to call and clarify a script "Can you get it ready now?" On phone w/ insurance >10 min Client mentions Walgreens, CVS, etc. Rejection for DD interaction Un- alphabetized bag find Rejection for Early Refill Pay with cash Specialty Pharmacy Required Med needs a PA WI Medicaid Portal down Patient or family yell at you "I want everything transferred" Client forgets name of med "I want to speak to the supervisor" Brand Medically Necessary Script Patient here - med is out of stock Rejection for late refill On phone w/ insurance >30 min Spilled medication You are called by the wrong name
(Print)
Have to call EDTC
Patient out of refills
Family arrives before meds are sent
Have to call and clarify a script
"Can you get it ready now?"
On phone w/ insurance >10 min
Client mentions Walgreens, CVS, etc.
Rejection for DD interaction
Un-alphabetized bag find
Rejection for Early Refill
Pay with cash
Specialty Pharmacy Required
Med needs a PA
WI Medicaid Portal down
Patient or family yell at you
"I want everything transferred"
Client forgets name of med
"I want to speak to the supervisor"
Brand Medically Necessary Script
Patient here - med is out of stock
Rejection for late refill
On phone w/ insurance >30 min
Spilled medication
You are called by the wrong name
