Caller is notauthorizedon theaccount.2 casesnot yetprepped.Made 3servicememberslaugh.1 transfer totheinternationalline.1 call withBloodPressurechecks.1 BDDaccount,with NOSHA note.5 ASMDones.Wasasked thehours ofoperation.Explainedbenefit ofE-Portal,3 times.Caller is at aDIA location,needing a201 faxed.ReissuedoneFedExpackage.ExplainedACE orIMO.Sent tworeferralsback tothe VA.3 transfersto RSD forTelehealth.TransfertoRHRP.2 PRMtickets.Explainedthe PACTact.Fixed anaddress.Gave 1servicemember theclaimant ID.Added 3authorizedspeakers.1 transferto CS foran SASrequest.3 calls withoutputting theServiceMember onhold.Scheduled8 separateServiceMembers.5 transfersto CaseSpecialists.Caller is notauthorizedon theaccount.2 casesnot yetprepped.Made 3servicememberslaugh.1 transfer totheinternationalline.1 call withBloodPressurechecks.1 BDDaccount,with NOSHA note.5 ASMDones.Wasasked thehours ofoperation.Explainedbenefit ofE-Portal,3 times.Caller is at aDIA location,needing a201 faxed.ReissuedoneFedExpackage.ExplainedACE orIMO.Sent tworeferralsback tothe VA.3 transfersto RSD forTelehealth.TransfertoRHRP.2 PRMtickets.Explainedthe PACTact.Fixed anaddress.Gave 1servicemember theclaimant ID.Added 3authorizedspeakers.1 transferto CS foran SASrequest.3 calls withoutputting theServiceMember onhold.Scheduled8 separateServiceMembers.5 transfersto CaseSpecialists.

QTC Tier 1 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller is not authorized on the account.
  2. 2 cases not yet prepped.
  3. Made 3 service members laugh.
  4. 1 transfer to the international line.
  5. 1 call with Blood Pressure checks.
  6. 1 BDD account, with NO SHA note.
  7. 5 ASM Dones.
  8. Was asked the hours of operation.
  9. Explained benefit of E-Portal, 3 times.
  10. Caller is at a DIA location, needing a 201 faxed.
  11. Reissued one FedEx package.
  12. Explained ACE or IMO.
  13. Sent two referrals back to the VA.
  14. 3 transfers to RSD for Telehealth.
  15. Transfer to RHRP.
  16. 2 PRM tickets.
  17. Explained the PACT act.
  18. Fixed an address.
  19. Gave 1 service member the claimant ID.
  20. Added 3 authorized speakers.
  21. 1 transfer to CS for an SAS request.
  22. 3 calls without putting the Service Member on hold.
  23. Scheduled 8 separate Service Members.
  24. 5 transfers to Case Specialists.