Fixed anaddress.Made 3servicememberslaugh.1 call withBloodPressurechecks.3 calls withoutputting theServiceMember onhold.ExplainedACE orIMO.2 casesnot yetprepped.Explainedthe PACTact.2 PRMtickets.Gave 1servicemember theclaimant ID.5 ASMDones.Scheduled8 separateServiceMembers.1 transfer totheinternationalline.Caller is at aDIA location,needing a201 faxed.Caller is notauthorizedon theaccount.3 transfersto RSD forTelehealth.TransfertoRHRP.Added 3authorizedspeakers.1 BDDaccount,with NOSHA note.Explainedbenefit ofE-Portal,3 times.5 transfersto CaseSpecialists.Sent tworeferralsback tothe VA.Wasasked thehours ofoperation.ReissuedoneFedExpackage.1 transferto CS foran SASrequest.Fixed anaddress.Made 3servicememberslaugh.1 call withBloodPressurechecks.3 calls withoutputting theServiceMember onhold.ExplainedACE orIMO.2 casesnot yetprepped.Explainedthe PACTact.2 PRMtickets.Gave 1servicemember theclaimant ID.5 ASMDones.Scheduled8 separateServiceMembers.1 transfer totheinternationalline.Caller is at aDIA location,needing a201 faxed.Caller is notauthorizedon theaccount.3 transfersto RSD forTelehealth.TransfertoRHRP.Added 3authorizedspeakers.1 BDDaccount,with NOSHA note.Explainedbenefit ofE-Portal,3 times.5 transfersto CaseSpecialists.Sent tworeferralsback tothe VA.Wasasked thehours ofoperation.ReissuedoneFedExpackage.1 transferto CS foran SASrequest.

QTC Tier 1 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Fixed an address.
  2. Made 3 service members laugh.
  3. 1 call with Blood Pressure checks.
  4. 3 calls without putting the Service Member on hold.
  5. Explained ACE or IMO.
  6. 2 cases not yet prepped.
  7. Explained the PACT act.
  8. 2 PRM tickets.
  9. Gave 1 service member the claimant ID.
  10. 5 ASM Dones.
  11. Scheduled 8 separate Service Members.
  12. 1 transfer to the international line.
  13. Caller is at a DIA location, needing a 201 faxed.
  14. Caller is not authorized on the account.
  15. 3 transfers to RSD for Telehealth.
  16. Transfer to RHRP.
  17. Added 3 authorized speakers.
  18. 1 BDD account, with NO SHA note.
  19. Explained benefit of E-Portal, 3 times.
  20. 5 transfers to Case Specialists.
  21. Sent two referrals back to the VA.
  22. Was asked the hours of operation.
  23. Reissued one FedEx package.
  24. 1 transfer to CS for an SAS request.