Wasasked thehours ofoperation.5 ASMDones.1 BDDaccount,with NOSHA note.Added 3authorizedspeakers.ReissuedoneFedExpackage.Sent tworeferralsback tothe VA.1 transferto CS foran SASrequest.5 transfersto CaseSpecialists.1 call withBloodPressurechecks.Made 3servicememberslaugh.TransfertoRHRP.2 PRMtickets.2 casesnot yetprepped.ExplainedACE orIMO.Fixed anaddress.Explainedthe PACTact.Caller is at aDIA location,needing a201 faxed.Scheduled8 separateServiceMembers.Caller is notauthorizedon theaccount.1 transfer totheinternationalline.Gave 1servicemember theclaimant ID.Explainedbenefit ofE-Portal,3 times.3 calls withoutputting theServiceMember onhold.3 transfersto RSD forTelehealth.Wasasked thehours ofoperation.5 ASMDones.1 BDDaccount,with NOSHA note.Added 3authorizedspeakers.ReissuedoneFedExpackage.Sent tworeferralsback tothe VA.1 transferto CS foran SASrequest.5 transfersto CaseSpecialists.1 call withBloodPressurechecks.Made 3servicememberslaugh.TransfertoRHRP.2 PRMtickets.2 casesnot yetprepped.ExplainedACE orIMO.Fixed anaddress.Explainedthe PACTact.Caller is at aDIA location,needing a201 faxed.Scheduled8 separateServiceMembers.Caller is notauthorizedon theaccount.1 transfer totheinternationalline.Gave 1servicemember theclaimant ID.Explainedbenefit ofE-Portal,3 times.3 calls withoutputting theServiceMember onhold.3 transfersto RSD forTelehealth.

QTC Tier 1 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Was asked the hours of operation.
  2. 5 ASM Dones.
  3. 1 BDD account, with NO SHA note.
  4. Added 3 authorized speakers.
  5. Reissued one FedEx package.
  6. Sent two referrals back to the VA.
  7. 1 transfer to CS for an SAS request.
  8. 5 transfers to Case Specialists.
  9. 1 call with Blood Pressure checks.
  10. Made 3 service members laugh.
  11. Transfer to RHRP.
  12. 2 PRM tickets.
  13. 2 cases not yet prepped.
  14. Explained ACE or IMO.
  15. Fixed an address.
  16. Explained the PACT act.
  17. Caller is at a DIA location, needing a 201 faxed.
  18. Scheduled 8 separate Service Members.
  19. Caller is not authorized on the account.
  20. 1 transfer to the international line.
  21. Gave 1 service member the claimant ID.
  22. Explained benefit of E-Portal, 3 times.
  23. 3 calls without putting the Service Member on hold.
  24. 3 transfers to RSD for Telehealth.