This bingo card has a free space and 24 words: 1 call with Blood Pressure checks., 5 transfers to Case Specialists., Fixed an address., Caller is at a DIA location, needing a 201 faxed., Sent two referrals back to the VA., 3 calls without putting the Service Member on hold., Reissued one FedEx package., Caller is not authorized on the account., Explained benefit of E-Portal, 3 times., Was asked the hours of operation., Scheduled 8 separate Service Members., Made 3 service members laugh., Transfer to RHRP., Gave 1 service member the claimant ID., 1 BDD account, with NO SHA note., 2 PRM tickets., Explained the PACT act., 5 ASM Dones., 2 cases not yet prepped., 3 transfers to RSD for Telehealth., Explained ACE or IMO., 1 transfer to CS for an SAS request., Added 3 authorized speakers. and 1 transfer to the international line..
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