Createda plug-in bugGot on at least 5screenshares (callor portal case)where the issuewas resolved onthe callAttended aKnowledgeNowsessionWorked 3cases wherepermissionsresolved theissueCase issuewas relatedto the clientnot being inGlobal ModeT3 created awork item fora case youescalated5 of yourcases were aThriveenhancementClosed 2casesinstead ofBacklogReceived ashoutout fromanother co-worker/leaderin a group chatTier 1/ Tier2(see belowfor details)Clearingcacheresolvedyour caseissue 3 timesHad at least3 casesclosed with amonthlyreleaseReadSSN 3weeks ina rowAttendeda ReleaseSneakPeekWorked5 ExportcasesLogged intoFive9 to graba call out ofthe queueCreated3 workitemsAll of yourphone shiftswerecovered forPTOClosed 5cases inthe sameday (day 0)You did notreplicate aclient's issue5 timesClosed 8cases bythe nextday (Day 1)Had acase apartof a P1work itemCovereda phoneshiftAsked aquestion inDev OpenForumCreateda plug-in bugGot on at least 5screenshares (callor portal case)where the issuewas resolved onthe callAttended aKnowledgeNowsessionWorked 3cases wherepermissionsresolved theissueCase issuewas relatedto the clientnot being inGlobal ModeT3 created awork item fora case youescalated5 of yourcases were aThriveenhancementClosed 2casesinstead ofBacklogReceived ashoutout fromanother co-worker/leaderin a group chatTier 1/ Tier2(see belowfor details)Clearingcacheresolvedyour caseissue 3 timesHad at least3 casesclosed with amonthlyreleaseReadSSN 3weeks ina rowAttendeda ReleaseSneakPeekWorked5 ExportcasesLogged intoFive9 to graba call out ofthe queueCreated3 workitemsAll of yourphone shiftswerecovered forPTOClosed 5cases inthe sameday (day 0)You did notreplicate aclient's issue5 timesClosed 8cases bythe nextday (Day 1)Had acase apartof a P1work itemCovereda phoneshiftAsked aquestion inDev OpenForum

CredentialStream Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Created a plug-in bug
  2. Got on at least 5 screenshares (call or portal case) where the issue was resolved on the call
  3. Attended a KnowledgeNow session
  4. Worked 3 cases where permissions resolved the issue
  5. Case issue was related to the client not being in Global Mode
  6. T3 created a work item for a case you escalated
  7. 5 of your cases were a Thrive enhancement
  8. Closed 2 cases instead of Backlog
  9. Received a shoutout from another co-worker/leader in a group chat
  10. Tier 1/ Tier 2 (see below for details)
  11. Clearing cache resolved your case issue 3 times
  12. Had at least 3 cases closed with a monthly release
  13. Read SSN 3 weeks in a row
  14. Attended a Release Sneak Peek
  15. Worked 5 Export cases
  16. Logged into Five9 to grab a call out of the queue
  17. Created 3 work items
  18. All of your phone shifts were covered for PTO
  19. Closed 5 cases in the same day (day 0)
  20. You did not replicate a client's issue 5 times
  21. Closed 8 cases by the next day (Day 1)
  22. Had a case apart of a P1 work item
  23. Covered a phone shift
  24. Asked a question in Dev Open Forum