(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Closed 5 cases in the same day (day 0)
5 of your cases were a Thrive enhancement
Asked a question in Dev Open Forum
Closed 8 cases by the next day (Day 1)
Covered a phone shift
All of your phone shifts were covered for PTO
Got on at least 5 screenshares (call or portal case) where the issue was resolved on the call
Attended a Release Sneak Peek
Worked 5 Export cases
Tier 1/ Tier 2
(see below for details)
Worked 3 cases where permissions resolved the issue
You did not replicate a client's issue 5 times
Created a plug-in bug
Case issue was related to the client not being in Global Mode
Logged into Five9 to grab a call out of the queue
Attended a KnowledgeNow session
Received a shoutout from another co-worker/leader in a group chat
Clearing cache resolved your case issue 3 times
Had a case apart of a P1 work item
Created 3 work items
Closed 2 cases instead of Backlog
T3 created a work item for a case you escalated
Read SSN 3 weeks in a row
Had at least 3 cases closed with a monthly release
