Closed 8cases bythe nextday (Day 1)Attendeda ReleaseSneakPeekAll of yourphone shiftswerecovered forPTOAttended aKnowledgeNowsessionWorked5 ExportcasesT3 created awork item fora case youescalatedAsked aquestion inDev OpenForum5 of yourcases were aThriveenhancementGot on at least 5screenshares (callor portal case)where the issuewas resolved onthe callCase issuewas relatedto the clientnot being inGlobal ModeCreateda plug-in bugHad acase apartof a P1work itemWorked 3cases wherepermissionsresolved theissueCreated3 workitemsCovereda phoneshiftLogged intoFive9 to graba call out ofthe queueClosed 5cases inthe sameday (day 0)Closed 2casesinstead ofBacklogReceived ashoutout fromanother co-worker/leaderin a group chatReadSSN 3weeks ina rowClearingcacheresolvedyour caseissue 3 timesHad at least3 casesclosed with amonthlyreleaseTier 1/ Tier2(see belowfor details)You did notreplicate aclient's issue5 timesClosed 8cases bythe nextday (Day 1)Attendeda ReleaseSneakPeekAll of yourphone shiftswerecovered forPTOAttended aKnowledgeNowsessionWorked5 ExportcasesT3 created awork item fora case youescalatedAsked aquestion inDev OpenForum5 of yourcases were aThriveenhancementGot on at least 5screenshares (callor portal case)where the issuewas resolved onthe callCase issuewas relatedto the clientnot being inGlobal ModeCreateda plug-in bugHad acase apartof a P1work itemWorked 3cases wherepermissionsresolved theissueCreated3 workitemsCovereda phoneshiftLogged intoFive9 to graba call out ofthe queueClosed 5cases inthe sameday (day 0)Closed 2casesinstead ofBacklogReceived ashoutout fromanother co-worker/leaderin a group chatReadSSN 3weeks ina rowClearingcacheresolvedyour caseissue 3 timesHad at least3 casesclosed with amonthlyreleaseTier 1/ Tier2(see belowfor details)You did notreplicate aclient's issue5 times

CredentialStream Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Closed 8 cases by the next day (Day 1)
  2. Attended a Release Sneak Peek
  3. All of your phone shifts were covered for PTO
  4. Attended a KnowledgeNow session
  5. Worked 5 Export cases
  6. T3 created a work item for a case you escalated
  7. Asked a question in Dev Open Forum
  8. 5 of your cases were a Thrive enhancement
  9. Got on at least 5 screenshares (call or portal case) where the issue was resolved on the call
  10. Case issue was related to the client not being in Global Mode
  11. Created a plug-in bug
  12. Had a case apart of a P1 work item
  13. Worked 3 cases where permissions resolved the issue
  14. Created 3 work items
  15. Covered a phone shift
  16. Logged into Five9 to grab a call out of the queue
  17. Closed 5 cases in the same day (day 0)
  18. Closed 2 cases instead of Backlog
  19. Received a shoutout from another co-worker/leader in a group chat
  20. Read SSN 3 weeks in a row
  21. Clearing cache resolved your case issue 3 times
  22. Had at least 3 cases closed with a monthly release
  23. Tier 1/ Tier 2 (see below for details)
  24. You did not replicate a client's issue 5 times