(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Asked a question in Dev Open Forum
Created 3 work items
Created a plug-in bug
Worked 5 Export cases
Received a shoutout from another co-worker/leader in a group chat
Got on at least 5 screenshares (call or portal case) where the issue was resolved on the call
5 of your cases were a Thrive enhancement
Tier 1/ Tier 2
(see below for details)
Logged into Five9 to grab a call out of the queue
Case issue was related to the client not being in Global Mode
T3 created a work item for a case you escalated
You did not replicate a client's issue 5 times
Closed 8 cases by the next day (Day 1)
Attended a KnowledgeNow session
Covered a phone shift
Worked 3 cases where permissions resolved the issue
Clearing cache resolved your case issue 3 times
Had a case apart of a P1 work item
Closed 5 cases in the same day (day 0)
Attended a Release Sneak Peek
All of your phone shifts were covered for PTO
Read SSN 3 weeks in a row
Closed 2 cases instead of Backlog
Had at least 3 cases closed with a monthly release
