(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Closed 2 cases instead of Backlog
You did not replicate a client's issue 5 times
Logged into Five9 to grab a call out of the queue
Worked 5 Export cases
Closed 5 cases in the same day (day 0)
T3 created a work item for a case you escalated
Got on at least 5 screenshares (call or portal case) where the issue was resolved on the call
Received a shoutout from another co-worker/leader in a group chat
5 of your cases were a Thrive enhancement
Tier 1/ Tier 2
(see below for details)
All of your phone shifts were covered for PTO
Had a case apart of a P1 work item
Had at least 3 cases closed with a monthly release
Read SSN 3 weeks in a row
Asked a question in Dev Open Forum
Closed 8 cases by the next day (Day 1)
Worked 3 cases where permissions resolved the issue
Case issue was related to the client not being in Global Mode
