(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Closed 5 cases in the same day (day 0)
Had at least 3 cases closed with a monthly release
Asked a question in Dev Open Forum
T3 created a work item for a case you escalated
Attended a Release Sneak Peek
Created 3 work items
Created a plug-in bug
Closed 8 cases by the next day (Day 1)
Tier 1/ Tier 2
(see below for details)
Worked 5 Export cases
Had a case apart of a P1 work item
Attended a KnowledgeNow session
5 of your cases were a Thrive enhancement
Covered a phone shift
Received a shoutout from another co-worker/leader in a group chat
All of your phone shifts were covered for PTO
You did not replicate a client's issue 5 times
Worked 3 cases where permissions resolved the issue
Read SSN 3 weeks in a row
Logged into Five9 to grab a call out of the queue
Got on at least 5 screenshares (call or portal case) where the issue was resolved on the call
Clearing cache resolved your case issue 3 times
Closed 2 cases instead of Backlog
Case issue was related to the client not being in Global Mode
