(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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5 of your cases were a Thrive enhancement
Clearing cache resolved your case issue 3 times
T3 created a work item for a case you escalated
Worked 5 Export cases
Read SSN 3 weeks in a row
Closed 2 cases instead of Backlog
All of your phone shifts were covered for PTO
Created a plug-in bug
Closed 8 cases by the next day (Day 1)
Attended a KnowledgeNow session
Logged into Five9 to grab a call out of the queue
Closed 5 cases in the same day (day 0)
Asked a question in Dev Open Forum
Worked 3 cases where permissions resolved the issue
Created 3 work items
Attended a Release Sneak Peek
Got on at least 5 screenshares (call or portal case) where the issue was resolved on the call
Tier 1/ Tier 2
(see below for details)
Received a shoutout from another co-worker/leader in a group chat
Had at least 3 cases closed with a monthly release
You did not replicate a client's issue 5 times
Case issue was related to the client not being in Global Mode
