(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Closed 2 cases instead of Backlog
Got on at least 5 screenshares (call or portal case) where the issue was resolved on the call
Created 3 work items
Case issue was related to the client not being in Global Mode
Tier 1/ Tier 2
(see below for details)
Created a plug-in bug
Had at least 3 cases closed with a monthly release
Read SSN 3 weeks in a row
Asked a question in Dev Open Forum
Attended a KnowledgeNow session
Had a case apart of a P1 work item
5 of your cases were a Thrive enhancement
Worked 5 Export cases
T3 created a work item for a case you escalated
You did not replicate a client's issue 5 times
Attended a Release Sneak Peek
Received a shoutout from another co-worker/leader in a group chat
All of your phone shifts were covered for PTO
Closed 8 cases by the next day (Day 1)
Logged into Five9 to grab a call out of the queue
Clearing cache resolved your case issue 3 times
Closed 5 cases in the same day (day 0)
Covered a phone shift
Worked 3 cases where permissions resolved the issue
