(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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5 of your cases were a Thrive enhancement
Clearing cache resolved your case issue 3 times
Attended a KnowledgeNow session
Created a plug-in bug
Had at least 3 cases closed with a monthly release
All of your phone shifts were covered for PTO
Logged into Five9 to grab a call out of the queue
Asked a question in Dev Open Forum
Created 3 work items
Worked 3 cases where permissions resolved the issue
Received a shoutout from another co-worker/leader in a group chat
Tier 1/ Tier 2
(see below for details)
Closed 8 cases by the next day (Day 1)
Worked 5 Export cases
Read SSN 3 weeks in a row
You did not replicate a client's issue 5 times
Attended a Release Sneak Peek
Covered a phone shift
Closed 2 cases instead of Backlog
Got on at least 5 screenshares (call or portal case) where the issue was resolved on the call
Case issue was related to the client not being in Global Mode
