Received ashoutout fromanother co-worker/leaderin a group chatCase issuewas relatedto the clientnot being inGlobal ModeReadSSN 3weeks ina rowCreated3 workitemsWorked 3cases wherepermissionsresolved theissueWorked5 ExportcasesHad acase apartof a P1work itemClosed 8cases bythe nextday (Day 1)Logged intoFive9 to graba call out ofthe queueClearingcacheresolvedyour caseissue 3 timesTier 1/ Tier2(see belowfor details)Closed 2casesinstead ofBacklogAttendeda ReleaseSneakPeekGot on at least 5screenshares (callor portal case)where the issuewas resolved onthe callAsked aquestion inDev OpenForumCreateda plug-in bugClosed 5cases inthe sameday (day 0)Covereda phoneshiftYou did notreplicate aclient's issue5 timesAll of yourphone shiftswerecovered forPTOT3 created awork item fora case youescalatedHad at least3 casesclosed with amonthlyreleaseAttended aKnowledgeNowsession5 of yourcases were aThriveenhancementReceived ashoutout fromanother co-worker/leaderin a group chatCase issuewas relatedto the clientnot being inGlobal ModeReadSSN 3weeks ina rowCreated3 workitemsWorked 3cases wherepermissionsresolved theissueWorked5 ExportcasesHad acase apartof a P1work itemClosed 8cases bythe nextday (Day 1)Logged intoFive9 to graba call out ofthe queueClearingcacheresolvedyour caseissue 3 timesTier 1/ Tier2(see belowfor details)Closed 2casesinstead ofBacklogAttendeda ReleaseSneakPeekGot on at least 5screenshares (callor portal case)where the issuewas resolved onthe callAsked aquestion inDev OpenForumCreateda plug-in bugClosed 5cases inthe sameday (day 0)Covereda phoneshiftYou did notreplicate aclient's issue5 timesAll of yourphone shiftswerecovered forPTOT3 created awork item fora case youescalatedHad at least3 casesclosed with amonthlyreleaseAttended aKnowledgeNowsession5 of yourcases were aThriveenhancement

CredentialStream Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received a shoutout from another co-worker/leader in a group chat
  2. Case issue was related to the client not being in Global Mode
  3. Read SSN 3 weeks in a row
  4. Created 3 work items
  5. Worked 3 cases where permissions resolved the issue
  6. Worked 5 Export cases
  7. Had a case apart of a P1 work item
  8. Closed 8 cases by the next day (Day 1)
  9. Logged into Five9 to grab a call out of the queue
  10. Clearing cache resolved your case issue 3 times
  11. Tier 1/ Tier 2 (see below for details)
  12. Closed 2 cases instead of Backlog
  13. Attended a Release Sneak Peek
  14. Got on at least 5 screenshares (call or portal case) where the issue was resolved on the call
  15. Asked a question in Dev Open Forum
  16. Created a plug-in bug
  17. Closed 5 cases in the same day (day 0)
  18. Covered a phone shift
  19. You did not replicate a client's issue 5 times
  20. All of your phone shifts were covered for PTO
  21. T3 created a work item for a case you escalated
  22. Had at least 3 cases closed with a monthly release
  23. Attended a KnowledgeNow session
  24. 5 of your cases were a Thrive enhancement