(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
T3 created a work item for a case you escalated
Asked a question in Dev Open Forum
Attended a Release Sneak Peek
All of your phone shifts were covered for PTO
Attended a KnowledgeNow session
Closed 5 cases in the same day (day 0)
Tier 1/ Tier 2
(see below for details)
Clearing cache resolved your case issue 3 times
5 of your cases were a Thrive enhancement
Worked 5 Export cases
Created a plug-in bug
Had a case apart of a P1 work item
Created 3 work items
Had at least 3 cases closed with a monthly release
You did not replicate a client's issue 5 times
Closed 8 cases by the next day (Day 1)
Read SSN 3 weeks in a row
Closed 2 cases instead of Backlog
Case issue was related to the client not being in Global Mode
Logged into Five9 to grab a call out of the queue
Got on at least 5 screenshares (call or portal case) where the issue was resolved on the call
Worked 3 cases where permissions resolved the issue
Received a shoutout from another co-worker/leader in a group chat
