(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Received a shoutout from another co-worker/leader in a group chat
Case issue was related to the client not being in Global Mode
Read SSN 3 weeks in a row
Created 3 work items
Worked 3 cases where permissions resolved the issue
Worked 5 Export cases
Had a case apart of a P1 work item
Closed 8 cases by the next day (Day 1)
Logged into Five9 to grab a call out of the queue
Clearing cache resolved your case issue 3 times
Tier 1/ Tier 2
(see below for details)
Closed 2 cases instead of Backlog
Attended a Release Sneak Peek
Got on at least 5 screenshares (call or portal case) where the issue was resolved on the call
Asked a question in Dev Open Forum
Created a plug-in bug
Closed 5 cases in the same day (day 0)
Covered a phone shift
You did not replicate a client's issue 5 times
All of your phone shifts were covered for PTO
T3 created a work item for a case you escalated
Had at least 3 cases closed with a monthly release