BitLockerRecoveryKeyx509errorSelfSubmitQueue isemptyUser askswhen theycan get anew laptopEscalatea CaseVIPCalledinTeamsAdd-inmissing inOutlookUserforgottheirpasswordUser hassomethingspill ontheir laptopSomeonesays "theyhaven't hadtheir morningcoffee"Update onREQ/RITMCircleAppSetupCustomerReopensincident afterit wasresolvedUser asks isif it is okay toput onspeakerphoneUser is notsure if theemail issuspiciousCustomersays theare not"Tech Savy"OutlookissuesEscalateaIncidentTaskQueueis emptyOneDrive filesare not beingsynced/backedupOutlookProfileRebuildCustomerReopenscase after itwas resolvedUser is notsure the lasttime theyrestarted theircomputerrForcePasswordResetVirus Call (popup about virusor somethingsimilar where ascan is needed)User is usinga computerthat is notassigned tothemRestartingthe userscomputerfixes theissueAddPrinter tocomputerMESJavainstallUpdateonCaseGlobalProtectIssuesFirst CallResolutionADPasswordResetYou get thesame calleron thesame dayADAccountUnlockCustomerfigured it outbefore youcould assistSomeone'spet joins aTeamsMeetingWrongNumberCisco VPN ismentionedby the useron the callP1IncidentKorey Didnot start theGoodMorningPostAnyAdobeInstall5 SelfSubmitticketscompleted inone dayLAPsNeededWantingPermanentLocal AdminAccessNewComputerSetupSomeoneLeaves Standupearly saying"they haveanother meetingto get/go to"MFAResetMap anetworkdrive5 Tasksarecompletedin one dayKonicaServiceCallPDFs notopeningin AdobeSomeoneasks you toview theirScreenP1CaseNeedFileRestoreYou heara pet ona CallOfficeWirelessCertificateissueCustomer hasto end the callbecause theyhave anotherappointmentStandupis over15 minsAgent took15+ inboundcalls in 1dayMicrosoftTeamsissues10 Tasksarecompletedin one dayUpdateonIncidentCustomer saysthat "they havea laptop theyhave notreturned yet"User hasexternalmonitorissuesExpiredADPasswordExpiredFive9PasswordUser haskeyboardor mouseissues10 SelfSubmitTicketscompleted inone dayUsersaccount isdisabledStandupis under5 minsLAPs didnot give apasswordSoftwareCenter forcesFetch Agentto restart theircomputerPassword Syncissue(computerusing oldpassword tosign in)Customeruses theword"glitching"BitLockerRecoveryKeyx509errorSelfSubmitQueue isemptyUser askswhen theycan get anew laptopEscalatea CaseVIPCalledinTeamsAdd-inmissing inOutlookUserforgottheirpasswordUser hassomethingspill ontheir laptopSomeonesays "theyhaven't hadtheir morningcoffee"Update onREQ/RITMCircleAppSetupCustomerReopensincident afterit wasresolvedUser asks isif it is okay toput onspeakerphoneUser is notsure if theemail issuspiciousCustomersays theare not"Tech Savy"OutlookissuesEscalateaIncidentTaskQueueis emptyOneDrive filesare not beingsynced/backedupOutlookProfileRebuildCustomerReopenscase after itwas resolvedUser is notsure the lasttime theyrestarted theircomputerrForcePasswordResetVirus Call (popup about virusor somethingsimilar where ascan is needed)User is usinga computerthat is notassigned tothemRestartingthe userscomputerfixes theissueAddPrinter tocomputerMESJavainstallUpdateonCaseGlobalProtectIssuesFirst CallResolutionADPasswordResetYou get thesame calleron thesame dayADAccountUnlockCustomerfigured it outbefore youcould assistSomeone'spet joins aTeamsMeetingWrongNumberCisco VPN ismentionedby the useron the callP1IncidentKorey Didnot start theGoodMorningPostAnyAdobeInstall5 SelfSubmitticketscompleted inone dayLAPsNeededWantingPermanentLocal AdminAccessNewComputerSetupSomeoneLeaves Standupearly saying"they haveanother meetingto get/go to"MFAResetMap anetworkdrive5 Tasksarecompletedin one dayKonicaServiceCallPDFs notopeningin AdobeSomeoneasks you toview theirScreenP1CaseNeedFileRestoreYou heara pet ona CallOfficeWirelessCertificateissueCustomer hasto end the callbecause theyhave anotherappointmentStandupis over15 minsAgent took15+ inboundcalls in 1dayMicrosoftTeamsissues10 Tasksarecompletedin one dayUpdateonIncidentCustomer saysthat "they havea laptop theyhave notreturned yet"User hasexternalmonitorissuesExpiredADPasswordExpiredFive9PasswordUser haskeyboardor mouseissues10 SelfSubmitTicketscompleted inone dayUsersaccount isdisabledStandupis under5 minsLAPs didnot give apasswordSoftwareCenter forcesFetch Agentto restart theircomputerPassword Syncissue(computerusing oldpassword tosign in)Customeruses theword"glitching"

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
  1. BitLocker Recovery Key
  2. x509 error
  3. Self Submit Queue is empty
  4. User asks when they can get a new laptop
  5. Escalate a Case
  6. VIP Called in
  7. Teams Add-in missing in Outlook
  8. User forgot their password
  9. User has something spill on their laptop
  10. Someone says "they haven't had their morning coffee"
  11. Update on REQ/RITM
  12. Circle App Setup
  13. Customer Reopens incident after it was resolved
  14. User asks is if it is okay to put on speaker phone
  15. User is not sure if the email is suspicious
  16. Customer says the are not "Tech Savy"
  17. Outlook issues
  18. Escalate a Incident
  19. Task Queue is empty
  20. OneDrive files are not being synced/backed up
  21. Outlook Profile Rebuild
  22. Customer Reopens case after it was resolved
  23. User is not sure the last time they restarted their computer
  24. rForce Password Reset
  25. Virus Call (pop up about virus or something similar where a scan is needed)
  26. User is using a computer that is not assigned to them
  27. Restarting the users computer fixes the issue
  28. Add Printer to computer
  29. MES Java install
  30. Update on Case
  31. Global Protect Issues
  32. First Call Resolution
  33. AD Password Reset
  34. You get the same caller on the same day
  35. AD Account Unlock
  36. Customer figured it out before you could assist
  37. Someone's pet joins a Teams Meeting
  38. Wrong Number
  39. Cisco VPN is mentioned by the user on the call
  40. P1 Incident
  41. Korey Did not start the Good Morning Post
  42. Any Adobe Install
  43. 5 Self Submit tickets completed in one day
  44. LAPs Needed
  45. Wanting Permanent Local Admin Access
  46. New Computer Setup
  47. Someone Leaves Standup early saying "they have another meeting to get/go to"
  48. MFA Reset
  49. Map a network drive
  50. 5 Tasks are completed in one day
  51. Konica Service Call
  52. PDFs not opening in Adobe
  53. Someone asks you to view their Screen
  54. P1 Case
  55. Need File Restore
  56. You hear a pet on a Call
  57. Office Wireless Certificate issue
  58. Customer has to end the call because they have another appointment
  59. Standup is over 15 mins
  60. Agent took 15+ inbound calls in 1 day
  61. Microsoft Teams issues
  62. 10 Tasks are completed in one day
  63. Update on Incident
  64. Customer says that "they have a laptop they have not returned yet"
  65. User has external monitor issues
  66. Expired AD Password
  67. Expired Five9 Password
  68. User has keyboard or mouse issues
  69. 10 Self Submit Tickets completed in one day
  70. Users account is disabled
  71. Standup is under 5 mins
  72. LAPs did not give a password
  73. Software Center forces Fetch Agent to restart their computer
  74. Password Sync issue (computer using old password to sign in)
  75. Customer uses the word "glitching"