(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Teams Add-in missing in Outlook
Customer figured it out before you could assist
Agent took 15+ inbound calls in 1 day
User is not sure the last time they restarted their computer
LAPs did not give a password
User asks is if it is okay to put on speaker phone
Password Sync issue (computer using old password to sign in)
PDFs not opening in Adobe
Korey Did not start the Good Morning Post
Software Center forces Fetch Agent to restart their computer
Self Submit Queue is empty
Escalate a Incident
New Computer Setup
You get the same caller on the same day
MES Java install
5 Tasks are completed in one day
Task Queue is empty
5 Self Submit tickets completed in one day
Need File
Restore
Circle App Setup
10 Self Submit Tickets completed in one day
User has external monitor issues
Customer Reopens incident after it was resolved
User asks when they can get a new laptop
Add Printer to computer
AD
Account Unlock
LAPs Needed
User is not sure if the email is suspicious
Expired Five9 Password
Map a network drive
Outlook Profile Rebuild
AD Password Reset
First Call Resolution
Someone says "they haven't had their morning coffee"
P1 Incident
Global Protect Issues
Users account is disabled
Someone asks you to view their Screen
Office Wireless Certificate issue
Update on Incident
User forgot their password
Outlook issues
OneDrive files are not being synced/backed up
Konica Service Call
Microsoft Teams issues
Wanting Permanent Local Admin Access
x509 error
Update on Case
VIP Called in
Customer says the are not "Tech Savy"
Escalate a Case
Customer has to end the call because they have another appointment
Any Adobe Install
Customer Reopens case after it was resolved
User is using a computer that is not assigned to them
Customer says that "they have a laptop they have not returned yet"
P1 Case
MFA Reset
Restarting the users computer fixes the issue
BitLocker Recovery Key
Customer uses the word "glitching"
Someone's pet joins a Teams Meeting
Wrong Number
User has something spill on their laptop
Standup is under 5 mins
Someone Leaves Standup early saying "they have another meeting to get/go to"
Cisco VPN is mentioned by the user on the call
Standup is over 15 mins
rForce Password Reset
Expired AD Password
Virus Call (pop up about virus or something similar where a scan is needed)
