(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer says the are not "Tech Savy"
User is using a computer that is not assigned to them
You hear a pet on a Call
Office Wireless Certificate issue
Customer figured it out before you could assist
Update on Incident
5 Self Submit tickets completed in one day
You get the same caller on the same day
OneDrive files are not being synced/backed up
rForce Password Reset
Restarting the users computer fixes the issue
Expired AD Password
User is not sure the last time they restarted their computer
Customer says that "they have a laptop they have not returned yet"
Konica Service Call
Someone asks you to view their Screen
New Computer Setup
MFA Reset
Update on Case
10 Self Submit Tickets completed in one day
Circle App Setup
Microsoft Teams issues
P1 Incident
User has keyboard or mouse issues
Escalate a Incident
Map a network drive
Agent took 15+ inbound calls in 1 day
Customer Reopens case after it was resolved
Users account is disabled
VIP Called in
Wrong Number
Someone Leaves Standup early saying "they have another meeting to get/go to"
Software Center forces Fetch Agent to restart their computer
AD
Account Unlock
Korey Did not start the Good Morning Post
Add Printer to computer
Need File
Restore
Wanting Permanent Local Admin Access
User asks is if it is okay to put on speaker phone
Customer uses the word "glitching"
User forgot their password
User is not sure if the email is suspicious
Self Submit Queue is empty
x509 error
P1 Case
MES Java install
LAPs did not give a password
Escalate a Case
AD Password Reset
PDFs not opening in Adobe
Customer has to end the call because they have another appointment
Any Adobe Install
First Call Resolution
Standup is over 15 mins
Virus Call (pop up about virus or something similar where a scan is needed)
Customer Reopens incident after it was resolved
User asks when they can get a new laptop
Someone's pet joins a Teams Meeting
User has something spill on their laptop
10 Tasks are completed in one day
Standup is under 5 mins
Expired Five9 Password
Update on REQ/RITM
Outlook Profile Rebuild
BitLocker Recovery Key
Teams Add-in missing in Outlook
Outlook issues
Password Sync issue (computer using old password to sign in)
5 Tasks are completed in one day
Someone says "they haven't had their morning coffee"
