(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Cisco VPN is mentioned by the user on the call
OneDrive files are not being synced/backed up
BitLocker Recovery Key
Users account is disabled
Outlook Profile Rebuild
P1 Case
Someone Leaves Standup early saying "they have another meeting to get/go to"
Global Protect Issues
Standup is under 5 mins
Customer Reopens incident after it was resolved
Standup is over 15 mins
rForce Password Reset
Circle App Setup
Escalate a Incident
LAPs did not give a password
Any Adobe Install
User asks when they can get a new laptop
PDFs not opening in Adobe
Update on REQ/RITM
Someone says "they haven't had their morning coffee"
User is not sure if the email is suspicious
Customer figured it out before you could assist
P1 Incident
Customer has to end the call because they have another appointment
AD Password Reset
Office Wireless Certificate issue
LAPs Needed
Microsoft Teams issues
User asks is if it is okay to put on speaker phone
New Computer Setup
Customer says the are not "Tech Savy"
Software Center forces Fetch Agent to restart their computer
Someone asks you to view their Screen
You hear a pet on a Call
Update on Incident
Map a network drive
User has something spill on their laptop
First Call Resolution
AD
Account Unlock
Agent took 15+ inbound calls in 1 day
User has keyboard or mouse issues
Escalate a Case
MES Java install
Virus Call (pop up about virus or something similar where a scan is needed)
Wrong Number
Password Sync issue (computer using old password to sign in)
Expired Five9 Password
User has external monitor issues
Someone's pet joins a Teams Meeting
Teams Add-in missing in Outlook
Task Queue is empty
User forgot their password
5 Tasks are completed in one day
Update on Case
You get the same caller on the same day
Customer uses the word "glitching"
Restarting the users computer fixes the issue
Customer Reopens case after it was resolved
Wanting Permanent Local Admin Access
10 Tasks are completed in one day
5 Self Submit tickets completed in one day
User is not sure the last time they restarted their computer
User is using a computer that is not assigned to them
Konica Service Call
Outlook issues
x509 error
Self Submit Queue is empty
MFA Reset
Customer says that "they have a laptop they have not returned yet"
