(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Microsoft Teams issues
Standup is under 5 mins
Wrong Number
Expired Five9 Password
Need File
Restore
Virus Call (pop up about virus or something similar where a scan is needed)
User asks when they can get a new laptop
Customer Reopens incident after it was resolved
Map a network drive
AD
Account Unlock
Outlook issues
Update on Incident
x509 error
Escalate a Incident
MFA Reset
5 Self Submit tickets completed in one day
Someone Leaves Standup early saying "they have another meeting to get/go to"
User is not sure if the email is suspicious
LAPs Needed
User forgot their password
rForce Password Reset
Customer Reopens case after it was resolved
User is using a computer that is not assigned to them
User is not sure the last time they restarted their computer
Wanting Permanent Local Admin Access
Global Protect Issues
Teams Add-in missing in Outlook
User has keyboard or mouse issues
Someone says "they haven't had their morning coffee"
Konica Service Call
User has external monitor issues
5 Tasks are completed in one day
Office Wireless Certificate issue
AD Password Reset
P1 Case
10 Tasks are completed in one day
Self Submit Queue is empty
LAPs did not give a password
Someone asks you to view their Screen
BitLocker Recovery Key
You get the same caller on the same day
Someone's pet joins a Teams Meeting
User asks is if it is okay to put on speaker phone
VIP Called in
Agent took 15+ inbound calls in 1 day
10 Self Submit Tickets completed in one day
Update on Case
User has something spill on their laptop
MES Java install
Password Sync issue (computer using old password to sign in)
Task Queue is empty
Update on REQ/RITM
Software Center forces Fetch Agent to restart their computer
Customer figured it out before you could assist
PDFs not opening in Adobe
Customer has to end the call because they have another appointment
First Call Resolution
Any Adobe Install
Customer says that "they have a laptop they have not returned yet"
