(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Virus Call (pop up about virus or something similar where a scan is needed)
P1 Case
LAPs did not give a password
Restarting the users computer fixes the issue
Update on Incident
Any Adobe Install
Agent took 15+ inbound calls in 1 day
Customer Reopens case after it was resolved
Need File
Restore
MES Java install
AD
Account Unlock
Customer Reopens incident after it was resolved
Expired AD Password
Map a network drive
User has something spill on their laptop
User forgot their password
Task Queue is empty
Circle App Setup
Software Center forces Fetch Agent to restart their computer
Update on REQ/RITM
Outlook issues
User asks is if it is okay to put on speaker phone
Escalate a Case
BitLocker Recovery Key
User has external monitor issues
User asks when they can get a new laptop
Korey Did not start the Good Morning Post
Someone says "they haven't had their morning coffee"
User is not sure if the email is suspicious
Wrong Number
First Call Resolution
Office Wireless Certificate issue
5 Self Submit tickets completed in one day
P1 Incident
Global Protect Issues
Add Printer to computer
Konica Service Call
AD Password Reset
Someone asks you to view their Screen
Customer says that "they have a laptop they have not returned yet"
Teams Add-in missing in Outlook
Self Submit Queue is empty
Wanting Permanent Local Admin Access
5 Tasks are completed in one day
User has keyboard or mouse issues
PDFs not opening in Adobe
Standup is under 5 mins
User is using a computer that is not assigned to them
Someone Leaves Standup early saying "they have another meeting to get/go to"
Password Sync issue (computer using old password to sign in)
10 Tasks are completed in one day
rForce Password Reset
You get the same caller on the same day
Microsoft Teams issues
Customer uses the word "glitching"
Cisco VPN is mentioned by the user on the call
Expired Five9 Password
LAPs Needed
Customer says the are not "Tech Savy"
New Computer Setup
Outlook Profile Rebuild
x509 error
MFA Reset
Customer has to end the call because they have another appointment
VIP Called in
Standup is over 15 mins
Customer figured it out before you could assist
10 Self Submit Tickets completed in one day
Users account is disabled
Escalate a Incident
Someone's pet joins a Teams Meeting
User is not sure the last time they restarted their computer
