UpdateonCaseUser hasexternalmonitorissuesCustomer saysthat "they havea laptop theyhave notreturned yet"Escalatea CaseCircleAppSetupFirst CallResolutionSomeoneLeaves Standupearly saying"they haveanother meetingto get/go to"Password Syncissue(computerusing oldpassword tosign in)You get thesame calleron thesame daySomeoneasks you toview theirScreenMESJavainstallMap anetworkdriveUser is usinga computerthat is notassigned tothemUser haskeyboardor mouseissuesCustomer hasto end the callbecause theyhave anotherappointmentVirus Call (popup about virusor somethingsimilar where ascan is needed)User is notsure if theemail issuspiciousKorey Didnot start theGoodMorningPostADPasswordResetMFAResetGlobalProtectIssuesWrongNumber5 SelfSubmitticketscompleted inone dayNewComputerSetupOfficeWirelessCertificateissueLAPsNeededUsersaccount isdisabledMicrosoftTeamsissuesWantingPermanentLocal AdminAccessPDFs notopeningin AdobeAddPrinter tocomputerVIPCalledin10 SelfSubmitTicketscompleted inone dayRestartingthe userscomputerfixes theissue5 Tasksarecompletedin one dayCisco VPN ismentionedby the useron the callCustomersays theare not"Tech Savy"ExpiredFive9PasswordSomeonesays "theyhaven't hadtheir morningcoffee"OneDrive filesare not beingsynced/backedupSomeone'spet joins aTeamsMeetingEscalateaIncidentADAccountUnlockExpiredADPasswordUser askswhen theycan get anew laptopOutlookProfileRebuildStandupis under5 mins10 Tasksarecompletedin one dayCustomerReopenscase after itwas resolvedAnyAdobeInstallUpdate onREQ/RITMUpdateonIncidentP1Incidentx509errorAgent took15+ inboundcalls in 1dayCustomerReopensincident afterit wasresolvedP1CaserForcePasswordResetYou heara pet ona CallLAPs didnot give apasswordKonicaServiceCallCustomerfigured it outbefore youcould assistOutlookissuesUser is notsure the lasttime theyrestarted theircomputerTaskQueueis emptyUserforgottheirpasswordStandupis over15 minsSoftwareCenter forcesFetch Agentto restart theircomputerTeamsAdd-inmissing inOutlookBitLockerRecoveryKeySelfSubmitQueue isemptyCustomeruses theword"glitching"NeedFileRestoreUser hassomethingspill ontheir laptopUser asks isif it is okay toput onspeakerphoneUpdateonCaseUser hasexternalmonitorissuesCustomer saysthat "they havea laptop theyhave notreturned yet"Escalatea CaseCircleAppSetupFirst CallResolutionSomeoneLeaves Standupearly saying"they haveanother meetingto get/go to"Password Syncissue(computerusing oldpassword tosign in)You get thesame calleron thesame daySomeoneasks you toview theirScreenMESJavainstallMap anetworkdriveUser is usinga computerthat is notassigned tothemUser haskeyboardor mouseissuesCustomer hasto end the callbecause theyhave anotherappointmentVirus Call (popup about virusor somethingsimilar where ascan is needed)User is notsure if theemail issuspiciousKorey Didnot start theGoodMorningPostADPasswordResetMFAResetGlobalProtectIssuesWrongNumber5 SelfSubmitticketscompleted inone dayNewComputerSetupOfficeWirelessCertificateissueLAPsNeededUsersaccount isdisabledMicrosoftTeamsissuesWantingPermanentLocal AdminAccessPDFs notopeningin AdobeAddPrinter tocomputerVIPCalledin10 SelfSubmitTicketscompleted inone dayRestartingthe userscomputerfixes theissue5 Tasksarecompletedin one dayCisco VPN ismentionedby the useron the callCustomersays theare not"Tech Savy"ExpiredFive9PasswordSomeonesays "theyhaven't hadtheir morningcoffee"OneDrive filesare not beingsynced/backedupSomeone'spet joins aTeamsMeetingEscalateaIncidentADAccountUnlockExpiredADPasswordUser askswhen theycan get anew laptopOutlookProfileRebuildStandupis under5 mins10 Tasksarecompletedin one dayCustomerReopenscase after itwas resolvedAnyAdobeInstallUpdate onREQ/RITMUpdateonIncidentP1Incidentx509errorAgent took15+ inboundcalls in 1dayCustomerReopensincident afterit wasresolvedP1CaserForcePasswordResetYou heara pet ona CallLAPs didnot give apasswordKonicaServiceCallCustomerfigured it outbefore youcould assistOutlookissuesUser is notsure the lasttime theyrestarted theircomputerTaskQueueis emptyUserforgottheirpasswordStandupis over15 minsSoftwareCenter forcesFetch Agentto restart theircomputerTeamsAdd-inmissing inOutlookBitLockerRecoveryKeySelfSubmitQueue isemptyCustomeruses theword"glitching"NeedFileRestoreUser hassomethingspill ontheir laptopUser asks isif it is okay toput onspeakerphone

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Update on Case
  2. User has external monitor issues
  3. Customer says that "they have a laptop they have not returned yet"
  4. Escalate a Case
  5. Circle App Setup
  6. First Call Resolution
  7. Someone Leaves Standup early saying "they have another meeting to get/go to"
  8. Password Sync issue (computer using old password to sign in)
  9. You get the same caller on the same day
  10. Someone asks you to view their Screen
  11. MES Java install
  12. Map a network drive
  13. User is using a computer that is not assigned to them
  14. User has keyboard or mouse issues
  15. Customer has to end the call because they have another appointment
  16. Virus Call (pop up about virus or something similar where a scan is needed)
  17. User is not sure if the email is suspicious
  18. Korey Did not start the Good Morning Post
  19. AD Password Reset
  20. MFA Reset
  21. Global Protect Issues
  22. Wrong Number
  23. 5 Self Submit tickets completed in one day
  24. New Computer Setup
  25. Office Wireless Certificate issue
  26. LAPs Needed
  27. Users account is disabled
  28. Microsoft Teams issues
  29. Wanting Permanent Local Admin Access
  30. PDFs not opening in Adobe
  31. Add Printer to computer
  32. VIP Called in
  33. 10 Self Submit Tickets completed in one day
  34. Restarting the users computer fixes the issue
  35. 5 Tasks are completed in one day
  36. Cisco VPN is mentioned by the user on the call
  37. Customer says the are not "Tech Savy"
  38. Expired Five9 Password
  39. Someone says "they haven't had their morning coffee"
  40. OneDrive files are not being synced/backed up
  41. Someone's pet joins a Teams Meeting
  42. Escalate a Incident
  43. AD Account Unlock
  44. Expired AD Password
  45. User asks when they can get a new laptop
  46. Outlook Profile Rebuild
  47. Standup is under 5 mins
  48. 10 Tasks are completed in one day
  49. Customer Reopens case after it was resolved
  50. Any Adobe Install
  51. Update on REQ/RITM
  52. Update on Incident
  53. P1 Incident
  54. x509 error
  55. Agent took 15+ inbound calls in 1 day
  56. Customer Reopens incident after it was resolved
  57. P1 Case
  58. rForce Password Reset
  59. You hear a pet on a Call
  60. LAPs did not give a password
  61. Konica Service Call
  62. Customer figured it out before you could assist
  63. Outlook issues
  64. User is not sure the last time they restarted their computer
  65. Task Queue is empty
  66. User forgot their password
  67. Standup is over 15 mins
  68. Software Center forces Fetch Agent to restart their computer
  69. Teams Add-in missing in Outlook
  70. BitLocker Recovery Key
  71. Self Submit Queue is empty
  72. Customer uses the word "glitching"
  73. Need File Restore
  74. User has something spill on their laptop
  75. User asks is if it is okay to put on speaker phone