User asks isif it is okay toput onspeakerphoneSomeoneLeaves Standupearly saying"they haveanother meetingto get/go to"LAPsNeededMap anetworkdriveADPasswordResetP1IncidentOutlookProfileRebuildOfficeWirelessCertificateissueAddPrinter tocomputerKonicaServiceCallVIPCalledinNeedFileRestore10 SelfSubmitTicketscompleted inone dayP1Case5 SelfSubmitticketscompleted inone dayUpdateonCaserForcePasswordReset5 Tasksarecompletedin one dayYou get thesame calleron thesame dayADAccountUnlockOneDrive filesare not beingsynced/backedupNewComputerSetupEscalateaIncidentOutlookissuesSomeoneasks you toview theirScreenUser askswhen theycan get anew laptopUsersaccount isdisabledMFAResetSomeone'spet joins aTeamsMeetingUser is notsure the lasttime theyrestarted theircomputerStandupis over15 minsCisco VPN ismentionedby the useron the callExpiredADPasswordFirst CallResolutionUpdateonIncidentSelfSubmitQueue isemptyCustomerfigured it outbefore youcould assistCircleAppSetupWrongNumberSomeonesays "theyhaven't hadtheir morningcoffee"User haskeyboardor mouseissuesMESJavainstallUser is notsure if theemail issuspiciousTeamsAdd-inmissing inOutlookTaskQueueis emptyLAPs didnot give apasswordx509errorPDFs notopeningin AdobeWantingPermanentLocal AdminAccessAnyAdobeInstallAgent took15+ inboundcalls in 1dayUserforgottheirpasswordCustomerReopensincident afterit wasresolvedBitLockerRecoveryKeyUpdate onREQ/RITMVirus Call (popup about virusor somethingsimilar where ascan is needed)Korey Didnot start theGoodMorningPostStandupis under5 minsGlobalProtectIssuesYou heara pet ona CallPassword Syncissue(computerusing oldpassword tosign in)MicrosoftTeamsissuesUser hasexternalmonitorissuesRestartingthe userscomputerfixes theissueCustomerReopenscase after itwas resolved10 Tasksarecompletedin one dayCustomersays theare not"Tech Savy"User is usinga computerthat is notassigned tothemCustomeruses theword"glitching"User hassomethingspill ontheir laptopCustomer saysthat "they havea laptop theyhave notreturned yet"Escalatea CaseExpiredFive9PasswordSoftwareCenter forcesFetch Agentto restart theircomputerCustomer hasto end the callbecause theyhave anotherappointmentUser asks isif it is okay toput onspeakerphoneSomeoneLeaves Standupearly saying"they haveanother meetingto get/go to"LAPsNeededMap anetworkdriveADPasswordResetP1IncidentOutlookProfileRebuildOfficeWirelessCertificateissueAddPrinter tocomputerKonicaServiceCallVIPCalledinNeedFileRestore10 SelfSubmitTicketscompleted inone dayP1Case5 SelfSubmitticketscompleted inone dayUpdateonCaserForcePasswordReset5 Tasksarecompletedin one dayYou get thesame calleron thesame dayADAccountUnlockOneDrive filesare not beingsynced/backedupNewComputerSetupEscalateaIncidentOutlookissuesSomeoneasks you toview theirScreenUser askswhen theycan get anew laptopUsersaccount isdisabledMFAResetSomeone'spet joins aTeamsMeetingUser is notsure the lasttime theyrestarted theircomputerStandupis over15 minsCisco VPN ismentionedby the useron the callExpiredADPasswordFirst CallResolutionUpdateonIncidentSelfSubmitQueue isemptyCustomerfigured it outbefore youcould assistCircleAppSetupWrongNumberSomeonesays "theyhaven't hadtheir morningcoffee"User haskeyboardor mouseissuesMESJavainstallUser is notsure if theemail issuspiciousTeamsAdd-inmissing inOutlookTaskQueueis emptyLAPs didnot give apasswordx509errorPDFs notopeningin AdobeWantingPermanentLocal AdminAccessAnyAdobeInstallAgent took15+ inboundcalls in 1dayUserforgottheirpasswordCustomerReopensincident afterit wasresolvedBitLockerRecoveryKeyUpdate onREQ/RITMVirus Call (popup about virusor somethingsimilar where ascan is needed)Korey Didnot start theGoodMorningPostStandupis under5 minsGlobalProtectIssuesYou heara pet ona CallPassword Syncissue(computerusing oldpassword tosign in)MicrosoftTeamsissuesUser hasexternalmonitorissuesRestartingthe userscomputerfixes theissueCustomerReopenscase after itwas resolved10 Tasksarecompletedin one dayCustomersays theare not"Tech Savy"User is usinga computerthat is notassigned tothemCustomeruses theword"glitching"User hassomethingspill ontheir laptopCustomer saysthat "they havea laptop theyhave notreturned yet"Escalatea CaseExpiredFive9PasswordSoftwareCenter forcesFetch Agentto restart theircomputerCustomer hasto end the callbecause theyhave anotherappointment

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
  1. User asks is if it is okay to put on speaker phone
  2. Someone Leaves Standup early saying "they have another meeting to get/go to"
  3. LAPs Needed
  4. Map a network drive
  5. AD Password Reset
  6. P1 Incident
  7. Outlook Profile Rebuild
  8. Office Wireless Certificate issue
  9. Add Printer to computer
  10. Konica Service Call
  11. VIP Called in
  12. Need File Restore
  13. 10 Self Submit Tickets completed in one day
  14. P1 Case
  15. 5 Self Submit tickets completed in one day
  16. Update on Case
  17. rForce Password Reset
  18. 5 Tasks are completed in one day
  19. You get the same caller on the same day
  20. AD Account Unlock
  21. OneDrive files are not being synced/backed up
  22. New Computer Setup
  23. Escalate a Incident
  24. Outlook issues
  25. Someone asks you to view their Screen
  26. User asks when they can get a new laptop
  27. Users account is disabled
  28. MFA Reset
  29. Someone's pet joins a Teams Meeting
  30. User is not sure the last time they restarted their computer
  31. Standup is over 15 mins
  32. Cisco VPN is mentioned by the user on the call
  33. Expired AD Password
  34. First Call Resolution
  35. Update on Incident
  36. Self Submit Queue is empty
  37. Customer figured it out before you could assist
  38. Circle App Setup
  39. Wrong Number
  40. Someone says "they haven't had their morning coffee"
  41. User has keyboard or mouse issues
  42. MES Java install
  43. User is not sure if the email is suspicious
  44. Teams Add-in missing in Outlook
  45. Task Queue is empty
  46. LAPs did not give a password
  47. x509 error
  48. PDFs not opening in Adobe
  49. Wanting Permanent Local Admin Access
  50. Any Adobe Install
  51. Agent took 15+ inbound calls in 1 day
  52. User forgot their password
  53. Customer Reopens incident after it was resolved
  54. BitLocker Recovery Key
  55. Update on REQ/RITM
  56. Virus Call (pop up about virus or something similar where a scan is needed)
  57. Korey Did not start the Good Morning Post
  58. Standup is under 5 mins
  59. Global Protect Issues
  60. You hear a pet on a Call
  61. Password Sync issue (computer using old password to sign in)
  62. Microsoft Teams issues
  63. User has external monitor issues
  64. Restarting the users computer fixes the issue
  65. Customer Reopens case after it was resolved
  66. 10 Tasks are completed in one day
  67. Customer says the are not "Tech Savy"
  68. User is using a computer that is not assigned to them
  69. Customer uses the word "glitching"
  70. User has something spill on their laptop
  71. Customer says that "they have a laptop they have not returned yet"
  72. Escalate a Case
  73. Expired Five9 Password
  74. Software Center forces Fetch Agent to restart their computer
  75. Customer has to end the call because they have another appointment