MFAResetOneDrive filesare not beingsynced/backedupAddPrinter tocomputerUser is notsure the lasttime theyrestarted theircomputerLAPsNeededTeamsAdd-inmissing inOutlookGlobalProtectIssuesWantingPermanentLocal AdminAccessCustomerfigured it outbefore youcould assistCustomer hasto end the callbecause theyhave anotherappointmentCustomersays theare not"Tech Savy"UserforgottheirpasswordUser hasexternalmonitorissuesSomeoneLeaves Standupearly saying"they haveanother meetingto get/go to"User asks isif it is okay toput onspeakerphoneNewComputerSetupExpiredADPasswordKorey Didnot start theGoodMorningPostUser is notsure if theemail issuspiciousx509errorPassword Syncissue(computerusing oldpassword tosign in)10 SelfSubmitTicketscompleted inone dayAgent took15+ inboundcalls in 1dayADPasswordResetCustomer saysthat "they havea laptop theyhave notreturned yet"Someone'spet joins aTeamsMeetingUsersaccount isdisabledSelfSubmitQueue isemptyEscalateaIncidentADAccountUnlockP1CasePDFs notopeningin AdobeRestartingthe userscomputerfixes theissueSomeonesays "theyhaven't hadtheir morningcoffee"5 Tasksarecompletedin one dayOfficeWirelessCertificateissueKonicaServiceCallCisco VPN ismentionedby the useron the callYou get thesame calleron thesame dayMicrosoftTeamsissuesLAPs didnot give apasswordUpdateonIncidentUser hassomethingspill ontheir laptopOutlookissuesCustomerReopensincident afterit wasresolvedUser is usinga computerthat is notassigned tothemEscalatea Case10 Tasksarecompletedin one daySomeoneasks you toview theirScreenUpdate onREQ/RITMUpdateonCaseAnyAdobeInstallCircleAppSetuprForcePasswordResetStandupis under5 minsExpiredFive9PasswordOutlookProfileRebuildStandupis over15 minsTaskQueueis emptyVirus Call (popup about virusor somethingsimilar where ascan is needed)Map anetworkdriveP1IncidentMESJavainstallBitLockerRecoveryKey5 SelfSubmitticketscompleted inone dayUser askswhen theycan get anew laptopWrongNumberFirst CallResolutionVIPCalledinNeedFileRestoreCustomerReopenscase after itwas resolvedSoftwareCenter forcesFetch Agentto restart theircomputerUser haskeyboardor mouseissuesYou heara pet ona CallCustomeruses theword"glitching"MFAResetOneDrive filesare not beingsynced/backedupAddPrinter tocomputerUser is notsure the lasttime theyrestarted theircomputerLAPsNeededTeamsAdd-inmissing inOutlookGlobalProtectIssuesWantingPermanentLocal AdminAccessCustomerfigured it outbefore youcould assistCustomer hasto end the callbecause theyhave anotherappointmentCustomersays theare not"Tech Savy"UserforgottheirpasswordUser hasexternalmonitorissuesSomeoneLeaves Standupearly saying"they haveanother meetingto get/go to"User asks isif it is okay toput onspeakerphoneNewComputerSetupExpiredADPasswordKorey Didnot start theGoodMorningPostUser is notsure if theemail issuspiciousx509errorPassword Syncissue(computerusing oldpassword tosign in)10 SelfSubmitTicketscompleted inone dayAgent took15+ inboundcalls in 1dayADPasswordResetCustomer saysthat "they havea laptop theyhave notreturned yet"Someone'spet joins aTeamsMeetingUsersaccount isdisabledSelfSubmitQueue isemptyEscalateaIncidentADAccountUnlockP1CasePDFs notopeningin AdobeRestartingthe userscomputerfixes theissueSomeonesays "theyhaven't hadtheir morningcoffee"5 Tasksarecompletedin one dayOfficeWirelessCertificateissueKonicaServiceCallCisco VPN ismentionedby the useron the callYou get thesame calleron thesame dayMicrosoftTeamsissuesLAPs didnot give apasswordUpdateonIncidentUser hassomethingspill ontheir laptopOutlookissuesCustomerReopensincident afterit wasresolvedUser is usinga computerthat is notassigned tothemEscalatea Case10 Tasksarecompletedin one daySomeoneasks you toview theirScreenUpdate onREQ/RITMUpdateonCaseAnyAdobeInstallCircleAppSetuprForcePasswordResetStandupis under5 minsExpiredFive9PasswordOutlookProfileRebuildStandupis over15 minsTaskQueueis emptyVirus Call (popup about virusor somethingsimilar where ascan is needed)Map anetworkdriveP1IncidentMESJavainstallBitLockerRecoveryKey5 SelfSubmitticketscompleted inone dayUser askswhen theycan get anew laptopWrongNumberFirst CallResolutionVIPCalledinNeedFileRestoreCustomerReopenscase after itwas resolvedSoftwareCenter forcesFetch Agentto restart theircomputerUser haskeyboardor mouseissuesYou heara pet ona CallCustomeruses theword"glitching"

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. MFA Reset
  2. OneDrive files are not being synced/backed up
  3. Add Printer to computer
  4. User is not sure the last time they restarted their computer
  5. LAPs Needed
  6. Teams Add-in missing in Outlook
  7. Global Protect Issues
  8. Wanting Permanent Local Admin Access
  9. Customer figured it out before you could assist
  10. Customer has to end the call because they have another appointment
  11. Customer says the are not "Tech Savy"
  12. User forgot their password
  13. User has external monitor issues
  14. Someone Leaves Standup early saying "they have another meeting to get/go to"
  15. User asks is if it is okay to put on speaker phone
  16. New Computer Setup
  17. Expired AD Password
  18. Korey Did not start the Good Morning Post
  19. User is not sure if the email is suspicious
  20. x509 error
  21. Password Sync issue (computer using old password to sign in)
  22. 10 Self Submit Tickets completed in one day
  23. Agent took 15+ inbound calls in 1 day
  24. AD Password Reset
  25. Customer says that "they have a laptop they have not returned yet"
  26. Someone's pet joins a Teams Meeting
  27. Users account is disabled
  28. Self Submit Queue is empty
  29. Escalate a Incident
  30. AD Account Unlock
  31. P1 Case
  32. PDFs not opening in Adobe
  33. Restarting the users computer fixes the issue
  34. Someone says "they haven't had their morning coffee"
  35. 5 Tasks are completed in one day
  36. Office Wireless Certificate issue
  37. Konica Service Call
  38. Cisco VPN is mentioned by the user on the call
  39. You get the same caller on the same day
  40. Microsoft Teams issues
  41. LAPs did not give a password
  42. Update on Incident
  43. User has something spill on their laptop
  44. Outlook issues
  45. Customer Reopens incident after it was resolved
  46. User is using a computer that is not assigned to them
  47. Escalate a Case
  48. 10 Tasks are completed in one day
  49. Someone asks you to view their Screen
  50. Update on REQ/RITM
  51. Update on Case
  52. Any Adobe Install
  53. Circle App Setup
  54. rForce Password Reset
  55. Standup is under 5 mins
  56. Expired Five9 Password
  57. Outlook Profile Rebuild
  58. Standup is over 15 mins
  59. Task Queue is empty
  60. Virus Call (pop up about virus or something similar where a scan is needed)
  61. Map a network drive
  62. P1 Incident
  63. MES Java install
  64. BitLocker Recovery Key
  65. 5 Self Submit tickets completed in one day
  66. User asks when they can get a new laptop
  67. Wrong Number
  68. First Call Resolution
  69. VIP Called in
  70. Need File Restore
  71. Customer Reopens case after it was resolved
  72. Software Center forces Fetch Agent to restart their computer
  73. User has keyboard or mouse issues
  74. You hear a pet on a Call
  75. Customer uses the word "glitching"