(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer figured it out before you could assist
User has keyboard or mouse issues
Escalate a Case
Customer uses the word "glitching"
Software Center forces Fetch Agent to restart their computer
User has external monitor issues
PDFs not opening in Adobe
Customer Reopens incident after it was resolved
Someone says "they haven't had their morning coffee"
Need File
Restore
Outlook Profile Rebuild
5 Self Submit tickets completed in one day
New Computer Setup
Wanting Permanent Local Admin Access
Customer says the are not "Tech Savy"
Konica Service Call
Office Wireless Certificate issue
Customer Reopens case after it was resolved
Someone's pet joins a Teams Meeting
User asks when they can get a new laptop
Wrong Number
Customer has to end the call because they have another appointment
Customer says that "they have a laptop they have not returned yet"
Global Protect Issues
LAPs Needed
OneDrive files are not being synced/backed up
Task Queue is empty
Circle App Setup
User asks is if it is okay to put on speaker phone
10 Tasks are completed in one day
x509 error
Add Printer to computer
MFA Reset
BitLocker Recovery Key
Update on REQ/RITM
Standup is under 5 mins
Someone Leaves Standup early saying "they have another meeting to get/go to"
LAPs did not give a password
Virus Call (pop up about virus or something similar where a scan is needed)
Expired AD Password
Update on Incident
MES Java install
You get the same caller on the same day
Someone asks you to view their Screen
Update on Case
Map a network drive
User is not sure if the email is suspicious
VIP Called in
AD Password Reset
Password Sync issue (computer using old password to sign in)
Cisco VPN is mentioned by the user on the call
First Call Resolution
Expired Five9 Password
5 Tasks are completed in one day
AD
Account Unlock
Outlook issues
Teams Add-in missing in Outlook
User is using a computer that is not assigned to them
Escalate a Incident
Standup is over 15 mins
You hear a pet on a Call
Self Submit Queue is empty
Any Adobe Install
P1 Case
User forgot their password
Agent took 15+ inbound calls in 1 day
User is not sure the last time they restarted their computer
