(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Need File
Restore
MES Java install
Someone asks you to view their Screen
Microsoft Teams issues
User has keyboard or mouse issues
Customer Reopens case after it was resolved
User is using a computer that is not assigned to them
First Call Resolution
VIP Called in
AD Password Reset
x509 error
Someone Leaves Standup early saying "they have another meeting to get/go to"
Any Adobe Install
Cisco VPN is mentioned by the user on the call
Software Center forces Fetch Agent to restart their computer
Global Protect Issues
P1 Case
Update on Case
P1 Incident
OneDrive files are not being synced/backed up
User has something spill on their laptop
Someone's pet joins a Teams Meeting
Korey Did not start the Good Morning Post
10 Tasks are completed in one day
Escalate a Case
Teams Add-in missing in Outlook
User is not sure the last time they restarted their computer
5 Tasks are completed in one day
User forgot their password
Expired AD Password
You hear a pet on a Call
Konica Service Call
MFA Reset
10 Self Submit Tickets completed in one day
BitLocker Recovery Key
User has external monitor issues
rForce Password Reset
Customer has to end the call because they have another appointment
Update on Incident
Escalate a Incident
Customer uses the word "glitching"
Customer Reopens incident after it was resolved
New Computer Setup
User asks is if it is okay to put on speaker phone
LAPs Needed
Outlook Profile Rebuild
Customer figured it out before you could assist
User is not sure if the email is suspicious
Circle App Setup
LAPs did not give a password
Someone says "they haven't had their morning coffee"
You get the same caller on the same day
Task Queue is empty
Customer says that "they have a laptop they have not returned yet"
Self Submit Queue is empty
Customer says the are not "Tech Savy"
Add Printer to computer
Update on REQ/RITM
5 Self Submit tickets completed in one day
Wanting Permanent Local Admin Access
Expired Five9 Password
Map a network drive
Office Wireless Certificate issue
Standup is over 15 mins
Restarting the users computer fixes the issue
AD
Account Unlock
Agent took 15+ inbound calls in 1 day
PDFs not opening in Adobe
Users account is disabled
Password Sync issue (computer using old password to sign in)
Virus Call (pop up about virus or something similar where a scan is needed)
