First CallResolutionx509errorOutlookissuesSomeoneasks you toview theirScreenUpdate onREQ/RITMUser is usinga computerthat is notassigned tothemUser haskeyboardor mouseissuesTeamsAdd-inmissing inOutlookExpiredADPasswordCustomer saysthat "they havea laptop theyhave notreturned yet"OutlookProfileRebuildStandupis under5 minsUpdateonIncidentP1CaseWantingPermanentLocal AdminAccessEscalatea CaseUser askswhen theycan get anew laptopMESJavainstallRestartingthe userscomputerfixes theissueCircleAppSetupVIPCalledinOneDrive filesare not beingsynced/backedupGlobalProtectIssuesADAccountUnlockMap anetworkdriveKonicaServiceCallNewComputerSetupAgent took15+ inboundcalls in 1dayCustomerReopenscase after itwas resolved5 Tasksarecompletedin one dayADPasswordResetLAPs didnot give apasswordBitLockerRecoveryKeySoftwareCenter forcesFetch Agentto restart theircomputerUsersaccount isdisabledTaskQueueis emptySomeoneLeaves Standupearly saying"they haveanother meetingto get/go to"ExpiredFive9PasswordAnyAdobeInstallUser is notsure the lasttime theyrestarted theircomputerUpdateonCaseSomeonesays "theyhaven't hadtheir morningcoffee"MicrosoftTeamsissues10 Tasksarecompletedin one dayUser hasexternalmonitorissuesUser is notsure if theemail issuspiciousOfficeWirelessCertificateissueUser asks isif it is okay toput onspeakerphoneYou heara pet ona CallCustomerReopensincident afterit wasresolvedrForcePasswordResetKorey Didnot start theGoodMorningPost10 SelfSubmitTicketscompleted inone dayCustomer hasto end the callbecause theyhave anotherappointmentUserforgottheirpasswordP1IncidentPDFs notopeningin AdobeYou get thesame calleron thesame dayWrongNumberEscalateaIncidentCisco VPN ismentionedby the useron the callLAPsNeededPassword Syncissue(computerusing oldpassword tosign in)Customeruses theword"glitching"NeedFileRestoreUser hassomethingspill ontheir laptopSomeone'spet joins aTeamsMeeting5 SelfSubmitticketscompleted inone dayAddPrinter tocomputerMFAResetVirus Call (popup about virusor somethingsimilar where ascan is needed)Customerfigured it outbefore youcould assistCustomersays theare not"Tech Savy"SelfSubmitQueue isemptyStandupis over15 minsFirst CallResolutionx509errorOutlookissuesSomeoneasks you toview theirScreenUpdate onREQ/RITMUser is usinga computerthat is notassigned tothemUser haskeyboardor mouseissuesTeamsAdd-inmissing inOutlookExpiredADPasswordCustomer saysthat "they havea laptop theyhave notreturned yet"OutlookProfileRebuildStandupis under5 minsUpdateonIncidentP1CaseWantingPermanentLocal AdminAccessEscalatea CaseUser askswhen theycan get anew laptopMESJavainstallRestartingthe userscomputerfixes theissueCircleAppSetupVIPCalledinOneDrive filesare not beingsynced/backedupGlobalProtectIssuesADAccountUnlockMap anetworkdriveKonicaServiceCallNewComputerSetupAgent took15+ inboundcalls in 1dayCustomerReopenscase after itwas resolved5 Tasksarecompletedin one dayADPasswordResetLAPs didnot give apasswordBitLockerRecoveryKeySoftwareCenter forcesFetch Agentto restart theircomputerUsersaccount isdisabledTaskQueueis emptySomeoneLeaves Standupearly saying"they haveanother meetingto get/go to"ExpiredFive9PasswordAnyAdobeInstallUser is notsure the lasttime theyrestarted theircomputerUpdateonCaseSomeonesays "theyhaven't hadtheir morningcoffee"MicrosoftTeamsissues10 Tasksarecompletedin one dayUser hasexternalmonitorissuesUser is notsure if theemail issuspiciousOfficeWirelessCertificateissueUser asks isif it is okay toput onspeakerphoneYou heara pet ona CallCustomerReopensincident afterit wasresolvedrForcePasswordResetKorey Didnot start theGoodMorningPost10 SelfSubmitTicketscompleted inone dayCustomer hasto end the callbecause theyhave anotherappointmentUserforgottheirpasswordP1IncidentPDFs notopeningin AdobeYou get thesame calleron thesame dayWrongNumberEscalateaIncidentCisco VPN ismentionedby the useron the callLAPsNeededPassword Syncissue(computerusing oldpassword tosign in)Customeruses theword"glitching"NeedFileRestoreUser hassomethingspill ontheir laptopSomeone'spet joins aTeamsMeeting5 SelfSubmitticketscompleted inone dayAddPrinter tocomputerMFAResetVirus Call (popup about virusor somethingsimilar where ascan is needed)Customerfigured it outbefore youcould assistCustomersays theare not"Tech Savy"SelfSubmitQueue isemptyStandupis over15 mins

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. First Call Resolution
  2. x509 error
  3. Outlook issues
  4. Someone asks you to view their Screen
  5. Update on REQ/RITM
  6. User is using a computer that is not assigned to them
  7. User has keyboard or mouse issues
  8. Teams Add-in missing in Outlook
  9. Expired AD Password
  10. Customer says that "they have a laptop they have not returned yet"
  11. Outlook Profile Rebuild
  12. Standup is under 5 mins
  13. Update on Incident
  14. P1 Case
  15. Wanting Permanent Local Admin Access
  16. Escalate a Case
  17. User asks when they can get a new laptop
  18. MES Java install
  19. Restarting the users computer fixes the issue
  20. Circle App Setup
  21. VIP Called in
  22. OneDrive files are not being synced/backed up
  23. Global Protect Issues
  24. AD Account Unlock
  25. Map a network drive
  26. Konica Service Call
  27. New Computer Setup
  28. Agent took 15+ inbound calls in 1 day
  29. Customer Reopens case after it was resolved
  30. 5 Tasks are completed in one day
  31. AD Password Reset
  32. LAPs did not give a password
  33. BitLocker Recovery Key
  34. Software Center forces Fetch Agent to restart their computer
  35. Users account is disabled
  36. Task Queue is empty
  37. Someone Leaves Standup early saying "they have another meeting to get/go to"
  38. Expired Five9 Password
  39. Any Adobe Install
  40. User is not sure the last time they restarted their computer
  41. Update on Case
  42. Someone says "they haven't had their morning coffee"
  43. Microsoft Teams issues
  44. 10 Tasks are completed in one day
  45. User has external monitor issues
  46. User is not sure if the email is suspicious
  47. Office Wireless Certificate issue
  48. User asks is if it is okay to put on speaker phone
  49. You hear a pet on a Call
  50. Customer Reopens incident after it was resolved
  51. rForce Password Reset
  52. Korey Did not start the Good Morning Post
  53. 10 Self Submit Tickets completed in one day
  54. Customer has to end the call because they have another appointment
  55. User forgot their password
  56. P1 Incident
  57. PDFs not opening in Adobe
  58. You get the same caller on the same day
  59. Wrong Number
  60. Escalate a Incident
  61. Cisco VPN is mentioned by the user on the call
  62. LAPs Needed
  63. Password Sync issue (computer using old password to sign in)
  64. Customer uses the word "glitching"
  65. Need File Restore
  66. User has something spill on their laptop
  67. Someone's pet joins a Teams Meeting
  68. 5 Self Submit tickets completed in one day
  69. Add Printer to computer
  70. MFA Reset
  71. Virus Call (pop up about virus or something similar where a scan is needed)
  72. Customer figured it out before you could assist
  73. Customer says the are not "Tech Savy"
  74. Self Submit Queue is empty
  75. Standup is over 15 mins