(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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AD Password Reset
Wanting Permanent Local Admin Access
Escalate a Incident
5 Self Submit tickets completed in one day
Task Queue is empty
AD
Account Unlock
New Computer Setup
Cisco VPN is mentioned by the user on the call
P1 Incident
MFA Reset
Customer figured it out before you could assist
MES Java install
Need File
Restore
User has something spill on their laptop
User asks when they can get a new laptop
Customer says that "they have a laptop they have not returned yet"
Users account is disabled
rForce Password Reset
You hear a pet on a Call
Korey Did not start the Good Morning Post
Outlook issues
Self Submit Queue is empty
10 Self Submit Tickets completed in one day
Customer says the are not "Tech Savy"
5 Tasks are completed in one day
Software Center forces Fetch Agent to restart their computer
BitLocker Recovery Key
Customer has to end the call because they have another appointment
User is not sure the last time they restarted their computer
Global Protect Issues
Standup is under 5 mins
Someone Leaves Standup early saying "they have another meeting to get/go to"
Someone asks you to view their Screen
User forgot their password
Expired AD Password
Circle App Setup
PDFs not opening in Adobe
Update on REQ/RITM
Add Printer to computer
Konica Service Call
User is using a computer that is not assigned to them
Microsoft Teams issues
Update on Incident
You get the same caller on the same day
LAPs Needed
Someone's pet joins a Teams Meeting
User is not sure if the email is suspicious
Customer Reopens case after it was resolved
Standup is over 15 mins
Customer Reopens incident after it was resolved
Agent took 15+ inbound calls in 1 day
Restarting the users computer fixes the issue
First Call Resolution
Update on Case
OneDrive files are not being synced/backed up
Any Adobe Install
User asks is if it is okay to put on speaker phone
Expired Five9 Password
Teams Add-in missing in Outlook
x509 error
10 Tasks are completed in one day
P1 Case
Customer uses the word "glitching"
Password Sync issue (computer using old password to sign in)
User has keyboard or mouse issues
LAPs did not give a password
Someone says "they haven't had their morning coffee"
Office Wireless Certificate issue
Outlook Profile Rebuild
Escalate a Case
Virus Call (pop up about virus or something similar where a scan is needed)
