(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Restarting the users computer fixes the issue
Escalate a Case
AD
Account Unlock
Standup is over 15 mins
Customer figured it out before you could assist
P1 Case
Users account is disabled
P1 Incident
User is not sure if the email is suspicious
Need File
Restore
Cisco VPN is mentioned by the user on the call
5 Tasks are completed in one day
Someone says "they haven't had their morning coffee"
LAPs did not give a password
Task Queue is empty
Customer Reopens incident after it was resolved
New Computer Setup
Korey Did not start the Good Morning Post
VIP Called in
LAPs Needed
Expired Five9 Password
Customer uses the word "glitching"
Global Protect Issues
MFA Reset
x509 error
Wrong Number
Customer Reopens case after it was resolved
Outlook Profile Rebuild
Outlook issues
Update on Incident
User asks is if it is okay to put on speaker phone
Someone Leaves Standup early saying "they have another meeting to get/go to"
BitLocker Recovery Key
OneDrive files are not being synced/backed up
rForce Password Reset
User is not sure the last time they restarted their computer
Expired AD Password
User asks when they can get a new laptop
Map a network drive
Customer says that "they have a laptop they have not returned yet"
MES Java install
Someone asks you to view their Screen
You get the same caller on the same day
Someone's pet joins a Teams Meeting
User has external monitor issues
10 Tasks are completed in one day
5 Self Submit tickets completed in one day
Customer says the are not "Tech Savy"
Konica Service Call
Escalate a Incident
User has keyboard or mouse issues
PDFs not opening in Adobe
Password Sync issue (computer using old password to sign in)
Office Wireless Certificate issue
Standup is under 5 mins
Teams Add-in missing in Outlook
You hear a pet on a Call
AD Password Reset
Agent took 15+ inbound calls in 1 day
Software Center forces Fetch Agent to restart their computer
Self Submit Queue is empty
User is using a computer that is not assigned to them
Wanting Permanent Local Admin Access
Update on REQ/RITM
User forgot their password
Update on Case
Circle App Setup
User has something spill on their laptop
Microsoft Teams issues
Virus Call (pop up about virus or something similar where a scan is needed)
Add Printer to computer
First Call Resolution
Customer has to end the call because they have another appointment
