(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Outlook issues
Someone's pet joins a Teams Meeting
5 Self Submit tickets completed in one day
5 Tasks are completed in one day
Circle App Setup
You hear a pet on a Call
Map a network drive
Customer says the are not "Tech Savy"
10 Tasks are completed in one day
Escalate a Case
Standup is under 5 mins
AD Password Reset
Self Submit Queue is empty
LAPs did not give a password
Cisco VPN is mentioned by the user on the call
Microsoft Teams issues
10 Self Submit Tickets completed in one day
P1 Incident
x509 error
Customer uses the word "glitching"
Update on Incident
User is not sure if the email is suspicious
AD
Account Unlock
User has keyboard or mouse issues
BitLocker Recovery Key
Someone Leaves Standup early saying "they have another meeting to get/go to"
User is using a computer that is not assigned to them
Customer says that "they have a laptop they have not returned yet"
Password Sync issue (computer using old password to sign in)
Software Center forces Fetch Agent to restart their computer
Add Printer to computer
Update on REQ/RITM
User asks is if it is okay to put on speaker phone
You get the same caller on the same day
Outlook Profile Rebuild
VIP Called in
LAPs Needed
MFA Reset
Customer Reopens incident after it was resolved
User has external monitor issues
User is not sure the last time they restarted their computer
Teams Add-in missing in Outlook
Virus Call (pop up about virus or something similar where a scan is needed)
Expired Five9 Password
New Computer Setup
Customer has to end the call because they have another appointment
Wrong Number
Restarting the users computer fixes the issue
Task Queue is empty
Someone asks you to view their Screen
OneDrive files are not being synced/backed up
Update on Case
User asks when they can get a new laptop
Customer Reopens case after it was resolved
Need File
Restore
Global Protect Issues
Expired AD Password
Konica Service Call
Standup is over 15 mins
Wanting Permanent Local Admin Access
Users account is disabled
Escalate a Incident
Korey Did not start the Good Morning Post
User forgot their password
MES Java install
Office Wireless Certificate issue
Any Adobe Install
Customer figured it out before you could assist
Someone says "they haven't had their morning coffee"
