This bingo card has a free space and 75 words: rForce Password Reset, Add Printer to computer, AD Password Reset, AD Account Unlock, Need File Restore, BitLocker Recovery Key, Update on Incident, Update on REQ/RITM, Any Adobe Install, Global Protect Issues, Konica Service Call, LAPs Needed, Customer Reopens incident after it was resolved, First Call Resolution, P1 Incident, Expired AD Password, Customer says the are not "Tech Savy", PDFs not opening in Adobe, You get the same caller on the same day, Korey Did not start the Good Morning Post, Self Submit Queue is empty, You hear a pet on a Call, Someone asks you to view their Screen, Customer uses the word "glitching", MES Java install, Update on Case, Cisco VPN is mentioned by the user on the call, Customer Reopens case after it was resolved, Wanting Permanent Local Admin Access, P1 Case, User forgot their password, Password Sync issue (computer using old password to sign in), Expired Five9 Password, OneDrive files are not being synced/backed up, Someone's pet joins a Teams Meeting, Someone Leaves Standup early saying "they have another meeting to get/go to", Escalate a Case, Escalate a Incident, Office Wireless Certificate issue, MFA Reset, Software Center forces Fetch Agent to restart their computer, Restarting the users computer fixes the issue, User is not sure the last time they restarted their computer, Customer figured it out before you could assist, Agent took 15+ inbound calls in 1 day, Standup is over 15 mins, Standup is under 5 mins, x509 error, Circle App Setup, LAPs did not give a password, Teams Add-in missing in Outlook, User is not sure if the email is suspicious, Someone says "they haven't had their morning coffee", Wrong Number, Outlook Profile Rebuild, Virus Call (pop up about virus or something similar where a scan is needed), User has external monitor issues, User has keyboard or mouse issues, User has something spill on their laptop, VIP Called in, New Computer Setup, Customer says that "they have a laptop they have not returned yet", Outlook issues, Microsoft Teams issues, Customer has to end the call because they have another appointment, Users account is disabled, User asks when they can get a new laptop, User asks is if it is okay to put on speaker phone, User is using a computer that is not assigned to them, 5 Tasks are completed in one day, 10 Tasks are completed in one day, Task Queue is empty, 5 Self Submit tickets completed in one day, Map a network drive and 10 Self Submit Tickets completed in one day.
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