I can seehow thatwould bedifficult.I wouldbe upsettoo.I realizehowcomplicatedit is to…I’m happyto listenany time.I can't evenimaginegoing throughsomethinglike that.Customer, Irealize theimportanceofCustomer, Icompletelyunderstand thefrustration inthis situation.I understandhow that canbe worrisome.I'd love to helpwith this.If I were in yoursituation, Iwould beasking thesame questionsyou are.I am sorrythis is thesituationyou are inIf I were in yoursituation, Iwould feelexactly thesame way youdo.I amherefor you.I canimagine howfrustratingthat wouldbe.That'swhat I amhere forThis situationisunacceptableto us too.I can seewhy thatmade youangry.That would bedisappointing,especially when…[paraphrase thecustomer’sperspective orefforts]I can seehow thatwould bedifficult.I wouldbe upsettoo.I realizehowcomplicatedit is to…I’m happyto listenany time.I can't evenimaginegoing throughsomethinglike that.Customer, Irealize theimportanceofCustomer, Icompletelyunderstand thefrustration inthis situation.I understandhow that canbe worrisome.I'd love to helpwith this.If I were in yoursituation, Iwould beasking thesame questionsyou are.I am sorrythis is thesituationyou are inIf I were in yoursituation, Iwould feelexactly thesame way youdo.I amherefor you.I canimagine howfrustratingthat wouldbe.That'swhat I amhere forThis situationisunacceptableto us too.I can seewhy thatmade youangry.That would bedisappointing,especially when…[paraphrase thecustomer’sperspective orefforts]

Empathy Statements🌼 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I can see how that would be difficult.
  2. I would be upset too.
  3. I realize how complicated it is to…
  4. I’m happy to listen any time.
  5. I can't even imagine going through something like that.
  6. Customer, I realize the importance of
  7. Customer, I completely understand the frustration in this situation.
  8. I understand how that can be worrisome. I'd love to help with this.
  9. If I were in your situation, I would be asking the same questions you are.
  10. I am sorry this is the situation you are in
  11. If I were in your situation, I would feel exactly the same way you do.
  12. I am here for you.
  13. I can imagine how frustrating that would be.
  14. That's what I am here for
  15. This situation is unacceptable to us too.
  16. I can see why that made you angry.
  17. That would be disappointing, especially when… [paraphrase the customer’s perspective or efforts]