I amherefor you.I can seehow thatwould bedifficult.If I were in yoursituation, Iwould feelexactly thesame way youdo.This situationisunacceptableto us too.That would bedisappointing,especially when…[paraphrase thecustomer’sperspective orefforts]I realizehowcomplicatedit is to…If I were in yoursituation, Iwould beasking thesame questionsyou are.I can seewhy thatmade youangry.I canimagine howfrustratingthat wouldbe.I wouldbe upsettoo.I’m happyto listenany time.I can't evenimaginegoing throughsomethinglike that.I understandhow that canbe worrisome.I'd love to helpwith this.I am sorrythis is thesituationyou are inCustomer, Irealize theimportanceofThat'swhat I amhere forCustomer, Icompletelyunderstand thefrustration inthis situation.I amherefor you.I can seehow thatwould bedifficult.If I were in yoursituation, Iwould feelexactly thesame way youdo.This situationisunacceptableto us too.That would bedisappointing,especially when…[paraphrase thecustomer’sperspective orefforts]I realizehowcomplicatedit is to…If I were in yoursituation, Iwould beasking thesame questionsyou are.I can seewhy thatmade youangry.I canimagine howfrustratingthat wouldbe.I wouldbe upsettoo.I’m happyto listenany time.I can't evenimaginegoing throughsomethinglike that.I understandhow that canbe worrisome.I'd love to helpwith this.I am sorrythis is thesituationyou are inCustomer, Irealize theimportanceofThat'swhat I amhere forCustomer, Icompletelyunderstand thefrustration inthis situation.

Empathy Statements🌼 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I am here for you.
  2. I can see how that would be difficult.
  3. If I were in your situation, I would feel exactly the same way you do.
  4. This situation is unacceptable to us too.
  5. That would be disappointing, especially when… [paraphrase the customer’s perspective or efforts]
  6. I realize how complicated it is to…
  7. If I were in your situation, I would be asking the same questions you are.
  8. I can see why that made you angry.
  9. I can imagine how frustrating that would be.
  10. I would be upset too.
  11. I’m happy to listen any time.
  12. I can't even imagine going through something like that.
  13. I understand how that can be worrisome. I'd love to help with this.
  14. I am sorry this is the situation you are in
  15. Customer, I realize the importance of
  16. That's what I am here for
  17. Customer, I completely understand the frustration in this situation.