(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I can see how that would be difficult.
Customer, I realize the importance of
If I were in your situation, I would be asking the same questions you are.
I can see why that made you angry.
This situation is unacceptable to us too.
That's what I am here for
I can't even imagine going through something like that.
I am here for you.
I am sorry this is the situation you are in
I realize how complicated it is to…
That would be disappointing, especially when… [paraphrase the customer’s perspective or efforts]
I would be upset too.
Customer, I completely understand the frustration in this situation.
I’m happy to listen any time.
I can imagine how frustrating that would be.
I understand how that can be worrisome. I'd love to help with this.
If I were in your situation, I would feel exactly the same way you do.