Customer, Irealize theimportanceofIf I were in yoursituation, Iwould feelexactly thesame way youdo.If I were in yoursituation, Iwould beasking thesame questionsyou are.I’m happyto listenany time.I wouldbe upsettoo.I amherefor you.I am sorrythis is thesituationyou are inI can seewhy thatmade youangry.I realizehowcomplicatedit is to…I can't evenimaginegoing throughsomethinglike that.That'swhat I amhere forCustomer, Icompletelyunderstand thefrustration inthis situation.That would bedisappointing,especially when…[paraphrase thecustomer’sperspective orefforts]I can seehow thatwould bedifficult.I understandhow that canbe worrisome.I'd love to helpwith this.This situationisunacceptableto us too.I canimagine howfrustratingthat wouldbe.Customer, Irealize theimportanceofIf I were in yoursituation, Iwould feelexactly thesame way youdo.If I were in yoursituation, Iwould beasking thesame questionsyou are.I’m happyto listenany time.I wouldbe upsettoo.I amherefor you.I am sorrythis is thesituationyou are inI can seewhy thatmade youangry.I realizehowcomplicatedit is to…I can't evenimaginegoing throughsomethinglike that.That'swhat I amhere forCustomer, Icompletelyunderstand thefrustration inthis situation.That would bedisappointing,especially when…[paraphrase thecustomer’sperspective orefforts]I can seehow thatwould bedifficult.I understandhow that canbe worrisome.I'd love to helpwith this.This situationisunacceptableto us too.I canimagine howfrustratingthat wouldbe.

Empathy Statements🌼 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer, I realize the importance of
  2. If I were in your situation, I would feel exactly the same way you do.
  3. If I were in your situation, I would be asking the same questions you are.
  4. I’m happy to listen any time.
  5. I would be upset too.
  6. I am here for you.
  7. I am sorry this is the situation you are in
  8. I can see why that made you angry.
  9. I realize how complicated it is to…
  10. I can't even imagine going through something like that.
  11. That's what I am here for
  12. Customer, I completely understand the frustration in this situation.
  13. That would be disappointing, especially when… [paraphrase the customer’s perspective or efforts]
  14. I can see how that would be difficult.
  15. I understand how that can be worrisome. I'd love to help with this.
  16. This situation is unacceptable to us too.
  17. I can imagine how frustrating that would be.