I can seehow thatwould bedifficult.Customer, Irealize theimportanceofIf I were in yoursituation, Iwould beasking thesame questionsyou are.I can seewhy thatmade youangry.This situationisunacceptableto us too.That'swhat I amhere forI can't evenimaginegoing throughsomethinglike that.I amherefor you.I am sorrythis is thesituationyou are inI realizehowcomplicatedit is to…That would bedisappointing,especially when…[paraphrase thecustomer’sperspective orefforts]I wouldbe upsettoo.Customer, Icompletelyunderstand thefrustration inthis situation.I’m happyto listenany time.I canimagine howfrustratingthat wouldbe.I understandhow that canbe worrisome.I'd love to helpwith this.If I were in yoursituation, Iwould feelexactly thesame way youdo.I can seehow thatwould bedifficult.Customer, Irealize theimportanceofIf I were in yoursituation, Iwould beasking thesame questionsyou are.I can seewhy thatmade youangry.This situationisunacceptableto us too.That'swhat I amhere forI can't evenimaginegoing throughsomethinglike that.I amherefor you.I am sorrythis is thesituationyou are inI realizehowcomplicatedit is to…That would bedisappointing,especially when…[paraphrase thecustomer’sperspective orefforts]I wouldbe upsettoo.Customer, Icompletelyunderstand thefrustration inthis situation.I’m happyto listenany time.I canimagine howfrustratingthat wouldbe.I understandhow that canbe worrisome.I'd love to helpwith this.If I were in yoursituation, Iwould feelexactly thesame way youdo.

Empathy Statements🌼 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
  1. I can see how that would be difficult.
  2. Customer, I realize the importance of
  3. If I were in your situation, I would be asking the same questions you are.
  4. I can see why that made you angry.
  5. This situation is unacceptable to us too.
  6. That's what I am here for
  7. I can't even imagine going through something like that.
  8. I am here for you.
  9. I am sorry this is the situation you are in
  10. I realize how complicated it is to…
  11. That would be disappointing, especially when… [paraphrase the customer’s perspective or efforts]
  12. I would be upset too.
  13. Customer, I completely understand the frustration in this situation.
  14. I’m happy to listen any time.
  15. I can imagine how frustrating that would be.
  16. I understand how that can be worrisome. I'd love to help with this.
  17. If I were in your situation, I would feel exactly the same way you do.