Customer, Icompletelyunderstand thefrustration inthis situation.If I were in yoursituation, Iwould feelexactly thesame way youdo.I can seewhy thatmade youangry.I’m happyto listenany time.I realizehowcomplicatedit is to…I can't evenimaginegoing throughsomethinglike that.That would bedisappointing,especially when…[paraphrase thecustomer’sperspective orefforts]That'swhat I amhere forI am sorrythis is thesituationyou are inI understandhow that canbe worrisome.I'd love to helpwith this.Customer, Irealize theimportanceofI canimagine howfrustratingthat wouldbe.I wouldbe upsettoo.If I were in yoursituation, Iwould beasking thesame questionsyou are.I amherefor you.I can seehow thatwould bedifficult.This situationisunacceptableto us too.Customer, Icompletelyunderstand thefrustration inthis situation.If I were in yoursituation, Iwould feelexactly thesame way youdo.I can seewhy thatmade youangry.I’m happyto listenany time.I realizehowcomplicatedit is to…I can't evenimaginegoing throughsomethinglike that.That would bedisappointing,especially when…[paraphrase thecustomer’sperspective orefforts]That'swhat I amhere forI am sorrythis is thesituationyou are inI understandhow that canbe worrisome.I'd love to helpwith this.Customer, Irealize theimportanceofI canimagine howfrustratingthat wouldbe.I wouldbe upsettoo.If I were in yoursituation, Iwould beasking thesame questionsyou are.I amherefor you.I can seehow thatwould bedifficult.This situationisunacceptableto us too.

Empathy Statements🌼 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
  1. Customer, I completely understand the frustration in this situation.
  2. If I were in your situation, I would feel exactly the same way you do.
  3. I can see why that made you angry.
  4. I’m happy to listen any time.
  5. I realize how complicated it is to…
  6. I can't even imagine going through something like that.
  7. That would be disappointing, especially when… [paraphrase the customer’s perspective or efforts]
  8. That's what I am here for
  9. I am sorry this is the situation you are in
  10. I understand how that can be worrisome. I'd love to help with this.
  11. Customer, I realize the importance of
  12. I can imagine how frustrating that would be.
  13. I would be upset too.
  14. If I were in your situation, I would be asking the same questions you are.
  15. I am here for you.
  16. I can see how that would be difficult.
  17. This situation is unacceptable to us too.