I can't evenimaginegoing throughsomethinglike that.If I were in yoursituation, Iwould beasking thesame questionsyou are.Customer, Icompletelyunderstand thefrustration inthis situation.I realizehowcomplicatedit is to…If I were in yoursituation, Iwould feelexactly thesame way youdo.I understandhow that canbe worrisome.I'd love to helpwith this.I amherefor you.I canimagine howfrustratingthat wouldbe.This situationisunacceptableto us too.I am sorrythis is thesituationyou are inI’m happyto listenany time.That would bedisappointing,especially when…[paraphrase thecustomer’sperspective orefforts]I wouldbe upsettoo.I can seehow thatwould bedifficult.I can seewhy thatmade youangry.That'swhat I amhere forCustomer, Irealize theimportanceofI can't evenimaginegoing throughsomethinglike that.If I were in yoursituation, Iwould beasking thesame questionsyou are.Customer, Icompletelyunderstand thefrustration inthis situation.I realizehowcomplicatedit is to…If I were in yoursituation, Iwould feelexactly thesame way youdo.I understandhow that canbe worrisome.I'd love to helpwith this.I amherefor you.I canimagine howfrustratingthat wouldbe.This situationisunacceptableto us too.I am sorrythis is thesituationyou are inI’m happyto listenany time.That would bedisappointing,especially when…[paraphrase thecustomer’sperspective orefforts]I wouldbe upsettoo.I can seehow thatwould bedifficult.I can seewhy thatmade youangry.That'swhat I amhere forCustomer, Irealize theimportanceof

Empathy Statements🌼 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I can't even imagine going through something like that.
  2. If I were in your situation, I would be asking the same questions you are.
  3. Customer, I completely understand the frustration in this situation.
  4. I realize how complicated it is to…
  5. If I were in your situation, I would feel exactly the same way you do.
  6. I understand how that can be worrisome. I'd love to help with this.
  7. I am here for you.
  8. I can imagine how frustrating that would be.
  9. This situation is unacceptable to us too.
  10. I am sorry this is the situation you are in
  11. I’m happy to listen any time.
  12. That would be disappointing, especially when… [paraphrase the customer’s perspective or efforts]
  13. I would be upset too.
  14. I can see how that would be difficult.
  15. I can see why that made you angry.
  16. That's what I am here for
  17. Customer, I realize the importance of