I realizehowcomplicatedit is to…That would bedisappointing,especially when…[paraphrase thecustomer’sperspective orefforts]I wouldbe upsettoo.I’m happyto listenany time.I understandhow that canbe worrisome.I'd love to helpwith this.That'swhat I amhere forI am sorrythis is thesituationyou are inCustomer, Icompletelyunderstand thefrustration inthis situation.If I were in yoursituation, Iwould feelexactly thesame way youdo.I canimagine howfrustratingthat wouldbe.If I were in yoursituation, Iwould beasking thesame questionsyou are.This situationisunacceptableto us too.I can seewhy thatmade youangry.Customer, Irealize theimportanceofI amherefor you.I can seehow thatwould bedifficult.I can't evenimaginegoing throughsomethinglike that.I realizehowcomplicatedit is to…That would bedisappointing,especially when…[paraphrase thecustomer’sperspective orefforts]I wouldbe upsettoo.I’m happyto listenany time.I understandhow that canbe worrisome.I'd love to helpwith this.That'swhat I amhere forI am sorrythis is thesituationyou are inCustomer, Icompletelyunderstand thefrustration inthis situation.If I were in yoursituation, Iwould feelexactly thesame way youdo.I canimagine howfrustratingthat wouldbe.If I were in yoursituation, Iwould beasking thesame questionsyou are.This situationisunacceptableto us too.I can seewhy thatmade youangry.Customer, Irealize theimportanceofI amherefor you.I can seehow thatwould bedifficult.I can't evenimaginegoing throughsomethinglike that.

Empathy Statements🌼 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I realize how complicated it is to…
  2. That would be disappointing, especially when… [paraphrase the customer’s perspective or efforts]
  3. I would be upset too.
  4. I’m happy to listen any time.
  5. I understand how that can be worrisome. I'd love to help with this.
  6. That's what I am here for
  7. I am sorry this is the situation you are in
  8. Customer, I completely understand the frustration in this situation.
  9. If I were in your situation, I would feel exactly the same way you do.
  10. I can imagine how frustrating that would be.
  11. If I were in your situation, I would be asking the same questions you are.
  12. This situation is unacceptable to us too.
  13. I can see why that made you angry.
  14. Customer, I realize the importance of
  15. I am here for you.
  16. I can see how that would be difficult.
  17. I can't even imagine going through something like that.