I canimagine howfrustratingthat wouldbe.I understandhow that canbe worrisome.I'd love to helpwith this.That would bedisappointing,especially when…[paraphrase thecustomer’sperspective orefforts]That'swhat I amhere forI can't evenimaginegoing throughsomethinglike that.If I were in yoursituation, Iwould beasking thesame questionsyou are.Customer, Irealize theimportanceofI can seewhy thatmade youangry.I’m happyto listenany time.I am sorrythis is thesituationyou are inI can seehow thatwould bedifficult.Customer, Icompletelyunderstand thefrustration inthis situation.I realizehowcomplicatedit is to…I wouldbe upsettoo.I amherefor you.This situationisunacceptableto us too.If I were in yoursituation, Iwould feelexactly thesame way youdo.I canimagine howfrustratingthat wouldbe.I understandhow that canbe worrisome.I'd love to helpwith this.That would bedisappointing,especially when…[paraphrase thecustomer’sperspective orefforts]That'swhat I amhere forI can't evenimaginegoing throughsomethinglike that.If I were in yoursituation, Iwould beasking thesame questionsyou are.Customer, Irealize theimportanceofI can seewhy thatmade youangry.I’m happyto listenany time.I am sorrythis is thesituationyou are inI can seehow thatwould bedifficult.Customer, Icompletelyunderstand thefrustration inthis situation.I realizehowcomplicatedit is to…I wouldbe upsettoo.I amherefor you.This situationisunacceptableto us too.If I were in yoursituation, Iwould feelexactly thesame way youdo.

Empathy Statements🌼 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I can imagine how frustrating that would be.
  2. I understand how that can be worrisome. I'd love to help with this.
  3. That would be disappointing, especially when… [paraphrase the customer’s perspective or efforts]
  4. That's what I am here for
  5. I can't even imagine going through something like that.
  6. If I were in your situation, I would be asking the same questions you are.
  7. Customer, I realize the importance of
  8. I can see why that made you angry.
  9. I’m happy to listen any time.
  10. I am sorry this is the situation you are in
  11. I can see how that would be difficult.
  12. Customer, I completely understand the frustration in this situation.
  13. I realize how complicated it is to…
  14. I would be upset too.
  15. I am here for you.
  16. This situation is unacceptable to us too.
  17. If I were in your situation, I would feel exactly the same way you do.