That would bedisappointing,especially when…[paraphrase thecustomer’sperspective orefforts]I wouldbe upsettoo.I amherefor you.Customer, Icompletelyunderstand thefrustration inthis situation.I can seehow thatwould bedifficult.If I were in yoursituation, Iwould feelexactly thesame way youdo.I am sorrythis is thesituationyou are inI realizehowcomplicatedit is to…This situationisunacceptableto us too.Customer, Irealize theimportanceofI can't evenimaginegoing throughsomethinglike that.I can seewhy thatmade youangry.I’m happyto listenany time.I canimagine howfrustratingthat wouldbe.If I were in yoursituation, Iwould beasking thesame questionsyou are.That'swhat I amhere forI understandhow that canbe worrisome.I'd love to helpwith this.That would bedisappointing,especially when…[paraphrase thecustomer’sperspective orefforts]I wouldbe upsettoo.I amherefor you.Customer, Icompletelyunderstand thefrustration inthis situation.I can seehow thatwould bedifficult.If I were in yoursituation, Iwould feelexactly thesame way youdo.I am sorrythis is thesituationyou are inI realizehowcomplicatedit is to…This situationisunacceptableto us too.Customer, Irealize theimportanceofI can't evenimaginegoing throughsomethinglike that.I can seewhy thatmade youangry.I’m happyto listenany time.I canimagine howfrustratingthat wouldbe.If I were in yoursituation, Iwould beasking thesame questionsyou are.That'swhat I amhere forI understandhow that canbe worrisome.I'd love to helpwith this.

Empathy Statements🌼 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
  1. That would be disappointing, especially when… [paraphrase the customer’s perspective or efforts]
  2. I would be upset too.
  3. I am here for you.
  4. Customer, I completely understand the frustration in this situation.
  5. I can see how that would be difficult.
  6. If I were in your situation, I would feel exactly the same way you do.
  7. I am sorry this is the situation you are in
  8. I realize how complicated it is to…
  9. This situation is unacceptable to us too.
  10. Customer, I realize the importance of
  11. I can't even imagine going through something like that.
  12. I can see why that made you angry.
  13. I’m happy to listen any time.
  14. I can imagine how frustrating that would be.
  15. If I were in your situation, I would be asking the same questions you are.
  16. That's what I am here for
  17. I understand how that can be worrisome. I'd love to help with this.