I canimagine howfrustratingthat wouldbe.I’m happyto listenany time.I amherefor you.If I were in yoursituation, Iwould beasking thesame questionsyou are.I wouldbe upsettoo.That'swhat I amhere forI can't evenimaginegoing throughsomethinglike that.Customer, Irealize theimportanceofThis situationisunacceptableto us too.I realizehowcomplicatedit is to…That would bedisappointing,especially when…[paraphrase thecustomer’sperspective orefforts]Customer, Icompletelyunderstand thefrustration inthis situation.If I were in yoursituation, Iwould feelexactly thesame way youdo.I am sorrythis is thesituationyou are inI can seewhy thatmade youangry.I understandhow that canbe worrisome.I'd love to helpwith this.I can seehow thatwould bedifficult.I canimagine howfrustratingthat wouldbe.I’m happyto listenany time.I amherefor you.If I were in yoursituation, Iwould beasking thesame questionsyou are.I wouldbe upsettoo.That'swhat I amhere forI can't evenimaginegoing throughsomethinglike that.Customer, Irealize theimportanceofThis situationisunacceptableto us too.I realizehowcomplicatedit is to…That would bedisappointing,especially when…[paraphrase thecustomer’sperspective orefforts]Customer, Icompletelyunderstand thefrustration inthis situation.If I were in yoursituation, Iwould feelexactly thesame way youdo.I am sorrythis is thesituationyou are inI can seewhy thatmade youangry.I understandhow that canbe worrisome.I'd love to helpwith this.I can seehow thatwould bedifficult.

Empathy Statements🌼 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I can imagine how frustrating that would be.
  2. I’m happy to listen any time.
  3. I am here for you.
  4. If I were in your situation, I would be asking the same questions you are.
  5. I would be upset too.
  6. That's what I am here for
  7. I can't even imagine going through something like that.
  8. Customer, I realize the importance of
  9. This situation is unacceptable to us too.
  10. I realize how complicated it is to…
  11. That would be disappointing, especially when… [paraphrase the customer’s perspective or efforts]
  12. Customer, I completely understand the frustration in this situation.
  13. If I were in your situation, I would feel exactly the same way you do.
  14. I am sorry this is the situation you are in
  15. I can see why that made you angry.
  16. I understand how that can be worrisome. I'd love to help with this.
  17. I can see how that would be difficult.