I canimagine howfrustratingthat wouldbe.I wouldbe upsettoo.I understandhow that canbe worrisome.I'd love to helpwith this.I can't evenimaginegoing throughsomethinglike that.I realizehowcomplicatedit is to…I amherefor you.If I were in yoursituation, Iwould beasking thesame questionsyou are.That would bedisappointing,especially when…[paraphrase thecustomer’sperspective orefforts]That'swhat I amhere forI can seehow thatwould bedifficult.I am sorrythis is thesituationyou are inThis situationisunacceptableto us too.Customer, Irealize theimportanceofIf I were in yoursituation, Iwould feelexactly thesame way youdo.I can seewhy thatmade youangry.I’m happyto listenany time.Customer, Icompletelyunderstand thefrustration inthis situation.I canimagine howfrustratingthat wouldbe.I wouldbe upsettoo.I understandhow that canbe worrisome.I'd love to helpwith this.I can't evenimaginegoing throughsomethinglike that.I realizehowcomplicatedit is to…I amherefor you.If I were in yoursituation, Iwould beasking thesame questionsyou are.That would bedisappointing,especially when…[paraphrase thecustomer’sperspective orefforts]That'swhat I amhere forI can seehow thatwould bedifficult.I am sorrythis is thesituationyou are inThis situationisunacceptableto us too.Customer, Irealize theimportanceofIf I were in yoursituation, Iwould feelexactly thesame way youdo.I can seewhy thatmade youangry.I’m happyto listenany time.Customer, Icompletelyunderstand thefrustration inthis situation.

Empathy Statements🌼 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I can imagine how frustrating that would be.
  2. I would be upset too.
  3. I understand how that can be worrisome. I'd love to help with this.
  4. I can't even imagine going through something like that.
  5. I realize how complicated it is to…
  6. I am here for you.
  7. If I were in your situation, I would be asking the same questions you are.
  8. That would be disappointing, especially when… [paraphrase the customer’s perspective or efforts]
  9. That's what I am here for
  10. I can see how that would be difficult.
  11. I am sorry this is the situation you are in
  12. This situation is unacceptable to us too.
  13. Customer, I realize the importance of
  14. If I were in your situation, I would feel exactly the same way you do.
  15. I can see why that made you angry.
  16. I’m happy to listen any time.
  17. Customer, I completely understand the frustration in this situation.