If I were in yoursituation, Iwould beasking thesame questionsyou are.I can seehow thatwould bedifficult.I wouldbe upsettoo.I understandhow that canbe worrisome.I'd love to helpwith this.I realizehowcomplicatedit is to…I can't evenimaginegoing throughsomethinglike that.If I were in yoursituation, Iwould feelexactly thesame way youdo.This situationisunacceptableto us too.Customer, Irealize theimportanceofI am sorrythis is thesituationyou are inThat'swhat I amhere forCustomer, Icompletelyunderstand thefrustration inthis situation.That would bedisappointing,especially when…[paraphrase thecustomer’sperspective orefforts]I canimagine howfrustratingthat wouldbe.I’m happyto listenany time.I can seewhy thatmade youangry.I amherefor you.If I were in yoursituation, Iwould beasking thesame questionsyou are.I can seehow thatwould bedifficult.I wouldbe upsettoo.I understandhow that canbe worrisome.I'd love to helpwith this.I realizehowcomplicatedit is to…I can't evenimaginegoing throughsomethinglike that.If I were in yoursituation, Iwould feelexactly thesame way youdo.This situationisunacceptableto us too.Customer, Irealize theimportanceofI am sorrythis is thesituationyou are inThat'swhat I amhere forCustomer, Icompletelyunderstand thefrustration inthis situation.That would bedisappointing,especially when…[paraphrase thecustomer’sperspective orefforts]I canimagine howfrustratingthat wouldbe.I’m happyto listenany time.I can seewhy thatmade youangry.I amherefor you.

Empathy Statements🌼 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. If I were in your situation, I would be asking the same questions you are.
  2. I can see how that would be difficult.
  3. I would be upset too.
  4. I understand how that can be worrisome. I'd love to help with this.
  5. I realize how complicated it is to…
  6. I can't even imagine going through something like that.
  7. If I were in your situation, I would feel exactly the same way you do.
  8. This situation is unacceptable to us too.
  9. Customer, I realize the importance of
  10. I am sorry this is the situation you are in
  11. That's what I am here for
  12. Customer, I completely understand the frustration in this situation.
  13. That would be disappointing, especially when… [paraphrase the customer’s perspective or efforts]
  14. I can imagine how frustrating that would be.
  15. I’m happy to listen any time.
  16. I can see why that made you angry.
  17. I am here for you.