I amherefor you.I realizehowcomplicatedit is to…I canimagine howfrustratingthat wouldbe.If I were in yoursituation, Iwould feelexactly thesame way youdo.I can seewhy thatmade youangry.This situationisunacceptableto us too.I wouldbe upsettoo.I am sorrythis is thesituationyou are inI understandhow that canbe worrisome.I'd love to helpwith this.I’m happyto listenany time.I can seehow thatwould bedifficult.Customer, Icompletelyunderstand thefrustration inthis situation.If I were in yoursituation, Iwould beasking thesame questionsyou are.I can't evenimaginegoing throughsomethinglike that.That would bedisappointing,especially when…[paraphrase thecustomer’sperspective orefforts]Customer, Irealize theimportanceofThat'swhat I amhere forI amherefor you.I realizehowcomplicatedit is to…I canimagine howfrustratingthat wouldbe.If I were in yoursituation, Iwould feelexactly thesame way youdo.I can seewhy thatmade youangry.This situationisunacceptableto us too.I wouldbe upsettoo.I am sorrythis is thesituationyou are inI understandhow that canbe worrisome.I'd love to helpwith this.I’m happyto listenany time.I can seehow thatwould bedifficult.Customer, Icompletelyunderstand thefrustration inthis situation.If I were in yoursituation, Iwould beasking thesame questionsyou are.I can't evenimaginegoing throughsomethinglike that.That would bedisappointing,especially when…[paraphrase thecustomer’sperspective orefforts]Customer, Irealize theimportanceofThat'swhat I amhere for

Empathy Statements🌼 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I am here for you.
  2. I realize how complicated it is to…
  3. I can imagine how frustrating that would be.
  4. If I were in your situation, I would feel exactly the same way you do.
  5. I can see why that made you angry.
  6. This situation is unacceptable to us too.
  7. I would be upset too.
  8. I am sorry this is the situation you are in
  9. I understand how that can be worrisome. I'd love to help with this.
  10. I’m happy to listen any time.
  11. I can see how that would be difficult.
  12. Customer, I completely understand the frustration in this situation.
  13. If I were in your situation, I would be asking the same questions you are.
  14. I can't even imagine going through something like that.
  15. That would be disappointing, especially when… [paraphrase the customer’s perspective or efforts]
  16. Customer, I realize the importance of
  17. That's what I am here for