If I were in yoursituation, Iwould feelexactly thesame way youdo.I canimagine howfrustratingthat wouldbe.I amherefor you.I understandhow that canbe worrisome.I'd love to helpwith this.This situationisunacceptableto us too.I’m happyto listenany time.I can't evenimaginegoing throughsomethinglike that.Customer, Irealize theimportanceofI am sorrythis is thesituationyou are inIf I were in yoursituation, Iwould beasking thesame questionsyou are.I can seehow thatwould bedifficult.I can seewhy thatmade youangry.That would bedisappointing,especially when…[paraphrase thecustomer’sperspective orefforts]I wouldbe upsettoo.That'swhat I amhere forI realizehowcomplicatedit is to…Customer, Icompletelyunderstand thefrustration inthis situation.If I were in yoursituation, Iwould feelexactly thesame way youdo.I canimagine howfrustratingthat wouldbe.I amherefor you.I understandhow that canbe worrisome.I'd love to helpwith this.This situationisunacceptableto us too.I’m happyto listenany time.I can't evenimaginegoing throughsomethinglike that.Customer, Irealize theimportanceofI am sorrythis is thesituationyou are inIf I were in yoursituation, Iwould beasking thesame questionsyou are.I can seehow thatwould bedifficult.I can seewhy thatmade youangry.That would bedisappointing,especially when…[paraphrase thecustomer’sperspective orefforts]I wouldbe upsettoo.That'swhat I amhere forI realizehowcomplicatedit is to…Customer, Icompletelyunderstand thefrustration inthis situation.

Empathy Statements🌼 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. If I were in your situation, I would feel exactly the same way you do.
  2. I can imagine how frustrating that would be.
  3. I am here for you.
  4. I understand how that can be worrisome. I'd love to help with this.
  5. This situation is unacceptable to us too.
  6. I’m happy to listen any time.
  7. I can't even imagine going through something like that.
  8. Customer, I realize the importance of
  9. I am sorry this is the situation you are in
  10. If I were in your situation, I would be asking the same questions you are.
  11. I can see how that would be difficult.
  12. I can see why that made you angry.
  13. That would be disappointing, especially when… [paraphrase the customer’s perspective or efforts]
  14. I would be upset too.
  15. That's what I am here for
  16. I realize how complicated it is to…
  17. Customer, I completely understand the frustration in this situation.