If I were in yoursituation, Iwould beasking thesame questionsyou are.I understandhow that canbe worrisome.I'd love to helpwith this.I can seehow thatwould bedifficult.I amherefor you.If I were in yoursituation, Iwould feelexactly thesame way youdo.That would bedisappointing,especially when…[paraphrase thecustomer’sperspective orefforts]Customer, Icompletelyunderstand thefrustration inthis situation.This situationisunacceptableto us too.Customer, Irealize theimportanceofI wouldbe upsettoo.I can seewhy thatmade youangry.I can't evenimaginegoing throughsomethinglike that.I canimagine howfrustratingthat wouldbe.I am sorrythis is thesituationyou are inI realizehowcomplicatedit is to…That'swhat I amhere forI’m happyto listenany time.If I were in yoursituation, Iwould beasking thesame questionsyou are.I understandhow that canbe worrisome.I'd love to helpwith this.I can seehow thatwould bedifficult.I amherefor you.If I were in yoursituation, Iwould feelexactly thesame way youdo.That would bedisappointing,especially when…[paraphrase thecustomer’sperspective orefforts]Customer, Icompletelyunderstand thefrustration inthis situation.This situationisunacceptableto us too.Customer, Irealize theimportanceofI wouldbe upsettoo.I can seewhy thatmade youangry.I can't evenimaginegoing throughsomethinglike that.I canimagine howfrustratingthat wouldbe.I am sorrythis is thesituationyou are inI realizehowcomplicatedit is to…That'swhat I amhere forI’m happyto listenany time.

Empathy Statements🌼 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. If I were in your situation, I would be asking the same questions you are.
  2. I understand how that can be worrisome. I'd love to help with this.
  3. I can see how that would be difficult.
  4. I am here for you.
  5. If I were in your situation, I would feel exactly the same way you do.
  6. That would be disappointing, especially when… [paraphrase the customer’s perspective or efforts]
  7. Customer, I completely understand the frustration in this situation.
  8. This situation is unacceptable to us too.
  9. Customer, I realize the importance of
  10. I would be upset too.
  11. I can see why that made you angry.
  12. I can't even imagine going through something like that.
  13. I can imagine how frustrating that would be.
  14. I am sorry this is the situation you are in
  15. I realize how complicated it is to…
  16. That's what I am here for
  17. I’m happy to listen any time.