I understandhow that canbe worrisome.I'd love to helpwith this.Customer, Icompletelyunderstand thefrustration inthis situation.I amherefor you.Customer, Irealize theimportanceofI realizehowcomplicatedit is to…I am sorrythis is thesituationyou are inIf I were in yoursituation, Iwould feelexactly thesame way youdo.That would bedisappointing,especially when…[paraphrase thecustomer’sperspective orefforts]If I were in yoursituation, Iwould beasking thesame questionsyou are.I wouldbe upsettoo.I canimagine howfrustratingthat wouldbe.I can seehow thatwould bedifficult.This situationisunacceptableto us too.That'swhat I amhere forI’m happyto listenany time.I can seewhy thatmade youangry.I can't evenimaginegoing throughsomethinglike that.I understandhow that canbe worrisome.I'd love to helpwith this.Customer, Icompletelyunderstand thefrustration inthis situation.I amherefor you.Customer, Irealize theimportanceofI realizehowcomplicatedit is to…I am sorrythis is thesituationyou are inIf I were in yoursituation, Iwould feelexactly thesame way youdo.That would bedisappointing,especially when…[paraphrase thecustomer’sperspective orefforts]If I were in yoursituation, Iwould beasking thesame questionsyou are.I wouldbe upsettoo.I canimagine howfrustratingthat wouldbe.I can seehow thatwould bedifficult.This situationisunacceptableto us too.That'swhat I amhere forI’m happyto listenany time.I can seewhy thatmade youangry.I can't evenimaginegoing throughsomethinglike that.

Empathy Statements🌼 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I understand how that can be worrisome. I'd love to help with this.
  2. Customer, I completely understand the frustration in this situation.
  3. I am here for you.
  4. Customer, I realize the importance of
  5. I realize how complicated it is to…
  6. I am sorry this is the situation you are in
  7. If I were in your situation, I would feel exactly the same way you do.
  8. That would be disappointing, especially when… [paraphrase the customer’s perspective or efforts]
  9. If I were in your situation, I would be asking the same questions you are.
  10. I would be upset too.
  11. I can imagine how frustrating that would be.
  12. I can see how that would be difficult.
  13. This situation is unacceptable to us too.
  14. That's what I am here for
  15. I’m happy to listen any time.
  16. I can see why that made you angry.
  17. I can't even imagine going through something like that.