(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I am here for you.
I realize how complicated it is to…
I understand how that can be worrisome. I'd love to help with this.
This situation is unacceptable to us too.
I can't even imagine going through something like that.
That would be disappointing, especially when… [paraphrase the customer’s perspective or efforts]
If I were in your situation, I would be asking the same questions you are.
I can see why that made you angry.
That's what I am here for
I can imagine how frustrating that would be.
If I were in your situation, I would feel exactly the same way you do.
I can see how that would be difficult.
I’m happy to listen any time.
Customer, I realize the importance of
I would be upset too.
Customer, I completely understand the frustration in this situation.
