Customer, Icompletelyunderstand thefrustration inthis situation.I wouldbe upsettoo.I can't evenimaginegoing throughsomethinglike that.I am sorrythis is thesituationyou are inI realizehowcomplicatedit is to…I canimagine howfrustratingthat wouldbe.I can seewhy thatmade youangry.I understandhow that canbe worrisome.I'd love to helpwith this.I can seehow thatwould bedifficult.If I were in yoursituation, Iwould feelexactly thesame way youdo.That'swhat I amhere forIf I were in yoursituation, Iwould beasking thesame questionsyou are.I amherefor you.That would bedisappointing,especially when…[paraphrase thecustomer’sperspective orefforts]Customer, Irealize theimportanceofThis situationisunacceptableto us too.I’m happyto listenany time.Customer, Icompletelyunderstand thefrustration inthis situation.I wouldbe upsettoo.I can't evenimaginegoing throughsomethinglike that.I am sorrythis is thesituationyou are inI realizehowcomplicatedit is to…I canimagine howfrustratingthat wouldbe.I can seewhy thatmade youangry.I understandhow that canbe worrisome.I'd love to helpwith this.I can seehow thatwould bedifficult.If I were in yoursituation, Iwould feelexactly thesame way youdo.That'swhat I amhere forIf I were in yoursituation, Iwould beasking thesame questionsyou are.I amherefor you.That would bedisappointing,especially when…[paraphrase thecustomer’sperspective orefforts]Customer, Irealize theimportanceofThis situationisunacceptableto us too.I’m happyto listenany time.

Empathy Statements🌼 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer, I completely understand the frustration in this situation.
  2. I would be upset too.
  3. I can't even imagine going through something like that.
  4. I am sorry this is the situation you are in
  5. I realize how complicated it is to…
  6. I can imagine how frustrating that would be.
  7. I can see why that made you angry.
  8. I understand how that can be worrisome. I'd love to help with this.
  9. I can see how that would be difficult.
  10. If I were in your situation, I would feel exactly the same way you do.
  11. That's what I am here for
  12. If I were in your situation, I would be asking the same questions you are.
  13. I am here for you.
  14. That would be disappointing, especially when… [paraphrase the customer’s perspective or efforts]
  15. Customer, I realize the importance of
  16. This situation is unacceptable to us too.
  17. I’m happy to listen any time.