(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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That would be disappointing, especially when… [paraphrase the customer’s perspective or efforts]
I understand how that can be worrisome. I'd love to help with this.
I am here for you.
This situation is unacceptable to us too.
I can see why that made you angry.
That's what I am here for
I realize how complicated it is to…
I am sorry this is the situation you are in
I can see how that would be difficult.
I can imagine how frustrating that would be.
If I were in your situation, I would be asking the same questions you are.
I would be upset too.
I can't even imagine going through something like that.
If I were in your situation, I would feel exactly the same way you do.
Customer, I realize the importance of
I’m happy to listen any time.
Customer, I completely understand the frustration in this situation.
