Askedhow theirday wasgoingDiffuse adifficultsituationfor a clientUtilized C2C- Same asSRT butchatMentionedSurvey 3times if theywereregisteredPortrayedenergy andprofessionalismVerifiedEmailAddressslowedcustomerdown andtook controlof a callSaid caller'sname atleast 3 timesduring a callMade it easyfor thecustomer todo businesswith usVerifycustomerinformationon 3 callsEndingthe call ona positivenoteRecordedGC andnumberReach outandconnectedwith 2 co-workersVerifycustomerinformationon 3 callsTookBreaks/Lunchon scheduledtimePulled upHIPAA J/Aduring 3rdParty CallerMade acustomerLaugh!Said caller'sname atleast 3 timesduring a callWork atleast 1 hourof voluntaryOTListenedand askedprobingquestionsSendSupervisorCitrixAccessCompletenoteswhile oncallPromoteCaremark.comOpenedCIF foreveryclientAskedhow theirday wasgoingDiffuse adifficultsituationfor a clientUtilized C2C- Same asSRT butchatMentionedSurvey 3times if theywereregisteredPortrayedenergy andprofessionalismVerifiedEmailAddressslowedcustomerdown andtook controlof a callSaid caller'sname atleast 3 timesduring a callMade it easyfor thecustomer todo businesswith usVerifycustomerinformationon 3 callsEndingthe call ona positivenoteRecordedGC andnumberReach outandconnectedwith 2 co-workersVerifycustomerinformationon 3 callsTookBreaks/Lunchon scheduledtimePulled upHIPAA J/Aduring 3rdParty CallerMade acustomerLaugh!Said caller'sname atleast 3 timesduring a callWork atleast 1 hourof voluntaryOTListenedand askedprobingquestionsSendSupervisorCitrixAccessCompletenoteswhile oncallPromoteCaremark.comOpenedCIF foreveryclient

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked how their day was going
  2. Diffuse a difficult situation for a client
  3. Utilized C2C - Same as SRT but chat
  4. Mentioned Survey 3 times if they were registered
  5. Portrayed energy and professionalism
  6. Verified Email Address
  7. slowed customer down and took control of a call
  8. Said caller's name at least 3 times during a call
  9. Made it easy for the customer to do business with us
  10. Verify customer information on 3 calls
  11. Ending the call on a positive note
  12. Recorded GC and number
  13. Reach out and connected with 2 co-workers
  14. Verify customer information on 3 calls
  15. Took Breaks/Lunch on scheduled time
  16. Pulled up HIPAA J/A during 3rd Party Caller
  17. Made a customer Laugh!
  18. Said caller's name at least 3 times during a call
  19. Work at least 1 hour of voluntary OT
  20. Listened and asked probing questions
  21. Send Supervisor Citrix Access
  22. Complete notes while on call
  23. Promote Caremark.com
  24. Opened CIF for every client