PromoteCaremark.comCompletenoteswhile oncallMentionedSurvey 3times if theywereregisteredSaid caller'sname atleast 3 timesduring a callDiffuse adifficultsituationfor a clientEndingthe call ona positivenoteVerifycustomerinformationon 3 callsMade it easyfor thecustomer todo businesswith usslowedcustomerdown andtook controlof a callSendSupervisorCitrixAccessAskedhow theirday wasgoingVerifiedEmailAddressVerifycustomerinformationon 3 callsTookBreaks/Lunchon scheduledtimeListenedand askedprobingquestionsMade acustomerLaugh!Work atleast 1 hourof voluntaryOTOpenedCIF foreveryclientPortrayedenergy andprofessionalismPulled upHIPAA J/Aduring 3rdParty CallerReach outandconnectedwith 2 co-workersUtilized C2C- Same asSRT butchatRecordedGC andnumberSaid caller'sname atleast 3 timesduring a callPromoteCaremark.comCompletenoteswhile oncallMentionedSurvey 3times if theywereregisteredSaid caller'sname atleast 3 timesduring a callDiffuse adifficultsituationfor a clientEndingthe call ona positivenoteVerifycustomerinformationon 3 callsMade it easyfor thecustomer todo businesswith usslowedcustomerdown andtook controlof a callSendSupervisorCitrixAccessAskedhow theirday wasgoingVerifiedEmailAddressVerifycustomerinformationon 3 callsTookBreaks/Lunchon scheduledtimeListenedand askedprobingquestionsMade acustomerLaugh!Work atleast 1 hourof voluntaryOTOpenedCIF foreveryclientPortrayedenergy andprofessionalismPulled upHIPAA J/Aduring 3rdParty CallerReach outandconnectedwith 2 co-workersUtilized C2C- Same asSRT butchatRecordedGC andnumberSaid caller'sname atleast 3 timesduring a call

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Promote Caremark.com
  2. Complete notes while on call
  3. Mentioned Survey 3 times if they were registered
  4. Said caller's name at least 3 times during a call
  5. Diffuse a difficult situation for a client
  6. Ending the call on a positive note
  7. Verify customer information on 3 calls
  8. Made it easy for the customer to do business with us
  9. slowed customer down and took control of a call
  10. Send Supervisor Citrix Access
  11. Asked how their day was going
  12. Verified Email Address
  13. Verify customer information on 3 calls
  14. Took Breaks/Lunch on scheduled time
  15. Listened and asked probing questions
  16. Made a customer Laugh!
  17. Work at least 1 hour of voluntary OT
  18. Opened CIF for every client
  19. Portrayed energy and professionalism
  20. Pulled up HIPAA J/A during 3rd Party Caller
  21. Reach out and connected with 2 co-workers
  22. Utilized C2C - Same as SRT but chat
  23. Recorded GC and number
  24. Said caller's name at least 3 times during a call