slowedcustomerdown andtook controlof a callVerifycustomerinformationon 3 callsRecordedGC andnumberSaid caller'sname atleast 3 timesduring a callPortrayedenergy andprofessionalismWork atleast 1 hourof voluntaryOTSendSupervisorCitrixAccessEndingthe call ona positivenoteMade acustomerLaugh!Pulled upHIPAA J/Aduring 3rdParty CallerPromoteCaremark.comSaid caller'sname atleast 3 timesduring a callCompletenoteswhile oncallVerifiedEmailAddressReach outandconnectedwith 2 co-workersListenedand askedprobingquestionsAskedhow theirday wasgoingMentionedSurvey 3times if theywereregisteredMade it easyfor thecustomer todo businesswith usVerifycustomerinformationon 3 callsDiffuse adifficultsituationfor a clientUtilized C2C- Same asSRT butchatTookBreaks/Lunchon scheduledtimeOpenedCIF foreveryclientslowedcustomerdown andtook controlof a callVerifycustomerinformationon 3 callsRecordedGC andnumberSaid caller'sname atleast 3 timesduring a callPortrayedenergy andprofessionalismWork atleast 1 hourof voluntaryOTSendSupervisorCitrixAccessEndingthe call ona positivenoteMade acustomerLaugh!Pulled upHIPAA J/Aduring 3rdParty CallerPromoteCaremark.comSaid caller'sname atleast 3 timesduring a callCompletenoteswhile oncallVerifiedEmailAddressReach outandconnectedwith 2 co-workersListenedand askedprobingquestionsAskedhow theirday wasgoingMentionedSurvey 3times if theywereregisteredMade it easyfor thecustomer todo businesswith usVerifycustomerinformationon 3 callsDiffuse adifficultsituationfor a clientUtilized C2C- Same asSRT butchatTookBreaks/Lunchon scheduledtimeOpenedCIF foreveryclient

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. slowed customer down and took control of a call
  2. Verify customer information on 3 calls
  3. Recorded GC and number
  4. Said caller's name at least 3 times during a call
  5. Portrayed energy and professionalism
  6. Work at least 1 hour of voluntary OT
  7. Send Supervisor Citrix Access
  8. Ending the call on a positive note
  9. Made a customer Laugh!
  10. Pulled up HIPAA J/A during 3rd Party Caller
  11. Promote Caremark.com
  12. Said caller's name at least 3 times during a call
  13. Complete notes while on call
  14. Verified Email Address
  15. Reach out and connected with 2 co-workers
  16. Listened and asked probing questions
  17. Asked how their day was going
  18. Mentioned Survey 3 times if they were registered
  19. Made it easy for the customer to do business with us
  20. Verify customer information on 3 calls
  21. Diffuse a difficult situation for a client
  22. Utilized C2C - Same as SRT but chat
  23. Took Breaks/Lunch on scheduled time
  24. Opened CIF for every client