Said caller'sname atleast 3 timesduring a callCompletenoteswhile oncallMade it easyfor thecustomer todo businesswith usRecordedGC andnumberMade acustomerLaugh!Verifycustomerinformationon 3 callsEndingthe call ona positivenoteUtilized C2C- Same asSRT butchatReach outandconnectedwith 2 co-workersAskedhow theirday wasgoingVerifiedEmailAddressslowedcustomerdown andtook controlof a callPromoteCaremark.comListenedand askedprobingquestionsTookBreaks/Lunchon scheduledtimePortrayedenergy andprofessionalismPulled upHIPAA J/Aduring 3rdParty CallerOpenedCIF foreveryclientWork atleast 1 hourof voluntaryOTSendSupervisorCitrixAccessVerifycustomerinformationon 3 callsMentionedSurvey 3times if theywereregisteredSaid caller'sname atleast 3 timesduring a callDiffuse adifficultsituationfor a clientSaid caller'sname atleast 3 timesduring a callCompletenoteswhile oncallMade it easyfor thecustomer todo businesswith usRecordedGC andnumberMade acustomerLaugh!Verifycustomerinformationon 3 callsEndingthe call ona positivenoteUtilized C2C- Same asSRT butchatReach outandconnectedwith 2 co-workersAskedhow theirday wasgoingVerifiedEmailAddressslowedcustomerdown andtook controlof a callPromoteCaremark.comListenedand askedprobingquestionsTookBreaks/Lunchon scheduledtimePortrayedenergy andprofessionalismPulled upHIPAA J/Aduring 3rdParty CallerOpenedCIF foreveryclientWork atleast 1 hourof voluntaryOTSendSupervisorCitrixAccessVerifycustomerinformationon 3 callsMentionedSurvey 3times if theywereregisteredSaid caller'sname atleast 3 timesduring a callDiffuse adifficultsituationfor a client

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Said caller's name at least 3 times during a call
  2. Complete notes while on call
  3. Made it easy for the customer to do business with us
  4. Recorded GC and number
  5. Made a customer Laugh!
  6. Verify customer information on 3 calls
  7. Ending the call on a positive note
  8. Utilized C2C - Same as SRT but chat
  9. Reach out and connected with 2 co-workers
  10. Asked how their day was going
  11. Verified Email Address
  12. slowed customer down and took control of a call
  13. Promote Caremark.com
  14. Listened and asked probing questions
  15. Took Breaks/Lunch on scheduled time
  16. Portrayed energy and professionalism
  17. Pulled up HIPAA J/A during 3rd Party Caller
  18. Opened CIF for every client
  19. Work at least 1 hour of voluntary OT
  20. Send Supervisor Citrix Access
  21. Verify customer information on 3 calls
  22. Mentioned Survey 3 times if they were registered
  23. Said caller's name at least 3 times during a call
  24. Diffuse a difficult situation for a client