Endingthe call ona positivenoteSaid caller'sname atleast 3 timesduring a callMade acustomerLaugh!Work atleast 1 hourof voluntaryOTslowedcustomerdown andtook controlof a callMade it easyfor thecustomer todo businesswith usTookBreaks/Lunchon scheduledtimeVerifycustomerinformationon 3 callsDiffuse adifficultsituationfor a clientPortrayedenergy andprofessionalismVerifiedEmailAddressOpenedCIF foreveryclientVerifycustomerinformationon 3 callsAskedhow theirday wasgoingPulled upHIPAA J/Aduring 3rdParty CallerUtilized C2C- Same asSRT butchatPromoteCaremark.comListenedand askedprobingquestionsRecordedGC andnumberReach outandconnectedwith 2 co-workersSaid caller'sname atleast 3 timesduring a callMentionedSurvey 3times if theywereregisteredSendSupervisorCitrixAccessCompletenoteswhile oncallEndingthe call ona positivenoteSaid caller'sname atleast 3 timesduring a callMade acustomerLaugh!Work atleast 1 hourof voluntaryOTslowedcustomerdown andtook controlof a callMade it easyfor thecustomer todo businesswith usTookBreaks/Lunchon scheduledtimeVerifycustomerinformationon 3 callsDiffuse adifficultsituationfor a clientPortrayedenergy andprofessionalismVerifiedEmailAddressOpenedCIF foreveryclientVerifycustomerinformationon 3 callsAskedhow theirday wasgoingPulled upHIPAA J/Aduring 3rdParty CallerUtilized C2C- Same asSRT butchatPromoteCaremark.comListenedand askedprobingquestionsRecordedGC andnumberReach outandconnectedwith 2 co-workersSaid caller'sname atleast 3 timesduring a callMentionedSurvey 3times if theywereregisteredSendSupervisorCitrixAccessCompletenoteswhile oncall

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ending the call on a positive note
  2. Said caller's name at least 3 times during a call
  3. Made a customer Laugh!
  4. Work at least 1 hour of voluntary OT
  5. slowed customer down and took control of a call
  6. Made it easy for the customer to do business with us
  7. Took Breaks/Lunch on scheduled time
  8. Verify customer information on 3 calls
  9. Diffuse a difficult situation for a client
  10. Portrayed energy and professionalism
  11. Verified Email Address
  12. Opened CIF for every client
  13. Verify customer information on 3 calls
  14. Asked how their day was going
  15. Pulled up HIPAA J/A during 3rd Party Caller
  16. Utilized C2C - Same as SRT but chat
  17. Promote Caremark.com
  18. Listened and asked probing questions
  19. Recorded GC and number
  20. Reach out and connected with 2 co-workers
  21. Said caller's name at least 3 times during a call
  22. Mentioned Survey 3 times if they were registered
  23. Send Supervisor Citrix Access
  24. Complete notes while on call