Verifycustomerinformationon 3 callsPulled upHIPAA J/Aduring 3rdParty CallerVerifycustomerinformationon 3 callsRecordedGC andnumberMade acustomerLaugh!Diffuse adifficultsituationfor a clientAskedhow theirday wasgoingMade it easyfor thecustomer todo businesswith usPortrayedenergy andprofessionalismOpenedCIF foreveryclientPromoteCaremark.comUtilized C2C- Same asSRT butchatListenedand askedprobingquestionsReach outandconnectedwith 2 co-workersTookBreaks/Lunchon scheduledtimeCompletenoteswhile oncallEndingthe call ona positivenoteWork atleast 1 hourof voluntaryOTMentionedSurvey 3times if theywereregisteredSaid caller'sname atleast 3 timesduring a callVerifiedEmailAddressSaid caller'sname atleast 3 timesduring a callSendSupervisorCitrixAccessslowedcustomerdown andtook controlof a callVerifycustomerinformationon 3 callsPulled upHIPAA J/Aduring 3rdParty CallerVerifycustomerinformationon 3 callsRecordedGC andnumberMade acustomerLaugh!Diffuse adifficultsituationfor a clientAskedhow theirday wasgoingMade it easyfor thecustomer todo businesswith usPortrayedenergy andprofessionalismOpenedCIF foreveryclientPromoteCaremark.comUtilized C2C- Same asSRT butchatListenedand askedprobingquestionsReach outandconnectedwith 2 co-workersTookBreaks/Lunchon scheduledtimeCompletenoteswhile oncallEndingthe call ona positivenoteWork atleast 1 hourof voluntaryOTMentionedSurvey 3times if theywereregisteredSaid caller'sname atleast 3 timesduring a callVerifiedEmailAddressSaid caller'sname atleast 3 timesduring a callSendSupervisorCitrixAccessslowedcustomerdown andtook controlof a call

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verify customer information on 3 calls
  2. Pulled up HIPAA J/A during 3rd Party Caller
  3. Verify customer information on 3 calls
  4. Recorded GC and number
  5. Made a customer Laugh!
  6. Diffuse a difficult situation for a client
  7. Asked how their day was going
  8. Made it easy for the customer to do business with us
  9. Portrayed energy and professionalism
  10. Opened CIF for every client
  11. Promote Caremark.com
  12. Utilized C2C - Same as SRT but chat
  13. Listened and asked probing questions
  14. Reach out and connected with 2 co-workers
  15. Took Breaks/Lunch on scheduled time
  16. Complete notes while on call
  17. Ending the call on a positive note
  18. Work at least 1 hour of voluntary OT
  19. Mentioned Survey 3 times if they were registered
  20. Said caller's name at least 3 times during a call
  21. Verified Email Address
  22. Said caller's name at least 3 times during a call
  23. Send Supervisor Citrix Access
  24. slowed customer down and took control of a call