Made it easyfor thecustomer todo businesswith usRecordedGC andnumberVerifiedEmailAddressOpenedCIF foreveryclientVerifycustomerinformationon 3 callsDiffuse adifficultsituationfor a clientPortrayedenergy andprofessionalismSendSupervisorCitrixAccessReach outandconnectedwith 2 co-workersMentionedSurvey 3times if theywereregisteredCompletenoteswhile oncallPromoteCaremark.comAskedhow theirday wasgoingListenedand askedprobingquestionsVerifycustomerinformationon 3 callsWork atleast 1 hourof voluntaryOTSaid caller'sname atleast 3 timesduring a callMade acustomerLaugh!Utilized C2C- Same asSRT butchatPulled upHIPAA J/Aduring 3rdParty Callerslowedcustomerdown andtook controlof a callEndingthe call ona positivenoteTookBreaks/Lunchon scheduledtimeSaid caller'sname atleast 3 timesduring a callMade it easyfor thecustomer todo businesswith usRecordedGC andnumberVerifiedEmailAddressOpenedCIF foreveryclientVerifycustomerinformationon 3 callsDiffuse adifficultsituationfor a clientPortrayedenergy andprofessionalismSendSupervisorCitrixAccessReach outandconnectedwith 2 co-workersMentionedSurvey 3times if theywereregisteredCompletenoteswhile oncallPromoteCaremark.comAskedhow theirday wasgoingListenedand askedprobingquestionsVerifycustomerinformationon 3 callsWork atleast 1 hourof voluntaryOTSaid caller'sname atleast 3 timesduring a callMade acustomerLaugh!Utilized C2C- Same asSRT butchatPulled upHIPAA J/Aduring 3rdParty Callerslowedcustomerdown andtook controlof a callEndingthe call ona positivenoteTookBreaks/Lunchon scheduledtimeSaid caller'sname atleast 3 timesduring a call

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Made it easy for the customer to do business with us
  2. Recorded GC and number
  3. Verified Email Address
  4. Opened CIF for every client
  5. Verify customer information on 3 calls
  6. Diffuse a difficult situation for a client
  7. Portrayed energy and professionalism
  8. Send Supervisor Citrix Access
  9. Reach out and connected with 2 co-workers
  10. Mentioned Survey 3 times if they were registered
  11. Complete notes while on call
  12. Promote Caremark.com
  13. Asked how their day was going
  14. Listened and asked probing questions
  15. Verify customer information on 3 calls
  16. Work at least 1 hour of voluntary OT
  17. Said caller's name at least 3 times during a call
  18. Made a customer Laugh!
  19. Utilized C2C - Same as SRT but chat
  20. Pulled up HIPAA J/A during 3rd Party Caller
  21. slowed customer down and took control of a call
  22. Ending the call on a positive note
  23. Took Breaks/Lunch on scheduled time
  24. Said caller's name at least 3 times during a call