Listenedand askedprobingquestionsMade acustomerLaugh!SendSupervisorCitrixAccessVerifycustomerinformationon 3 callsRecordedGC andnumberCompletenoteswhile oncallWork atleast 1 hourof voluntaryOTAskedhow theirday wasgoingVerifycustomerinformationon 3 callsPortrayedenergy andprofessionalismSaid caller'sname atleast 3 timesduring a callPulled upHIPAA J/Aduring 3rdParty Callerslowedcustomerdown andtook controlof a callVerifiedEmailAddressMade it easyfor thecustomer todo businesswith usPromoteCaremark.comEndingthe call ona positivenoteReach outandconnectedwith 2 co-workersUtilized C2C- Same asSRT butchatTookBreaks/Lunchon scheduledtimeSaid caller'sname atleast 3 timesduring a callDiffuse adifficultsituationfor a clientMentionedSurvey 3times if theywereregisteredOpenedCIF foreveryclientListenedand askedprobingquestionsMade acustomerLaugh!SendSupervisorCitrixAccessVerifycustomerinformationon 3 callsRecordedGC andnumberCompletenoteswhile oncallWork atleast 1 hourof voluntaryOTAskedhow theirday wasgoingVerifycustomerinformationon 3 callsPortrayedenergy andprofessionalismSaid caller'sname atleast 3 timesduring a callPulled upHIPAA J/Aduring 3rdParty Callerslowedcustomerdown andtook controlof a callVerifiedEmailAddressMade it easyfor thecustomer todo businesswith usPromoteCaremark.comEndingthe call ona positivenoteReach outandconnectedwith 2 co-workersUtilized C2C- Same asSRT butchatTookBreaks/Lunchon scheduledtimeSaid caller'sname atleast 3 timesduring a callDiffuse adifficultsituationfor a clientMentionedSurvey 3times if theywereregisteredOpenedCIF foreveryclient

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Listened and asked probing questions
  2. Made a customer Laugh!
  3. Send Supervisor Citrix Access
  4. Verify customer information on 3 calls
  5. Recorded GC and number
  6. Complete notes while on call
  7. Work at least 1 hour of voluntary OT
  8. Asked how their day was going
  9. Verify customer information on 3 calls
  10. Portrayed energy and professionalism
  11. Said caller's name at least 3 times during a call
  12. Pulled up HIPAA J/A during 3rd Party Caller
  13. slowed customer down and took control of a call
  14. Verified Email Address
  15. Made it easy for the customer to do business with us
  16. Promote Caremark.com
  17. Ending the call on a positive note
  18. Reach out and connected with 2 co-workers
  19. Utilized C2C - Same as SRT but chat
  20. Took Breaks/Lunch on scheduled time
  21. Said caller's name at least 3 times during a call
  22. Diffuse a difficult situation for a client
  23. Mentioned Survey 3 times if they were registered
  24. Opened CIF for every client