SendSupervisorCitrixAccessUtilized C2C- Same asSRT butchatWork atleast 1 hourof voluntaryOTVerifycustomerinformationon 3 callsPulled upHIPAA J/Aduring 3rdParty CallerSaid caller'sname atleast 3 timesduring a callCompletenoteswhile oncallTookBreaks/Lunchon scheduledtimeslowedcustomerdown andtook controlof a callVerifycustomerinformationon 3 callsVerifiedEmailAddressPortrayedenergy andprofessionalismListenedand askedprobingquestionsRecordedGC andnumberDiffuse adifficultsituationfor a clientOpenedCIF foreveryclientMentionedSurvey 3times if theywereregisteredMade it easyfor thecustomer todo businesswith usReach outandconnectedwith 2 co-workersEndingthe call ona positivenoteSaid caller'sname atleast 3 timesduring a callAskedhow theirday wasgoingPromoteCaremark.comMade acustomerLaugh!SendSupervisorCitrixAccessUtilized C2C- Same asSRT butchatWork atleast 1 hourof voluntaryOTVerifycustomerinformationon 3 callsPulled upHIPAA J/Aduring 3rdParty CallerSaid caller'sname atleast 3 timesduring a callCompletenoteswhile oncallTookBreaks/Lunchon scheduledtimeslowedcustomerdown andtook controlof a callVerifycustomerinformationon 3 callsVerifiedEmailAddressPortrayedenergy andprofessionalismListenedand askedprobingquestionsRecordedGC andnumberDiffuse adifficultsituationfor a clientOpenedCIF foreveryclientMentionedSurvey 3times if theywereregisteredMade it easyfor thecustomer todo businesswith usReach outandconnectedwith 2 co-workersEndingthe call ona positivenoteSaid caller'sname atleast 3 timesduring a callAskedhow theirday wasgoingPromoteCaremark.comMade acustomerLaugh!

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send Supervisor Citrix Access
  2. Utilized C2C - Same as SRT but chat
  3. Work at least 1 hour of voluntary OT
  4. Verify customer information on 3 calls
  5. Pulled up HIPAA J/A during 3rd Party Caller
  6. Said caller's name at least 3 times during a call
  7. Complete notes while on call
  8. Took Breaks/Lunch on scheduled time
  9. slowed customer down and took control of a call
  10. Verify customer information on 3 calls
  11. Verified Email Address
  12. Portrayed energy and professionalism
  13. Listened and asked probing questions
  14. Recorded GC and number
  15. Diffuse a difficult situation for a client
  16. Opened CIF for every client
  17. Mentioned Survey 3 times if they were registered
  18. Made it easy for the customer to do business with us
  19. Reach out and connected with 2 co-workers
  20. Ending the call on a positive note
  21. Said caller's name at least 3 times during a call
  22. Asked how their day was going
  23. Promote Caremark.com
  24. Made a customer Laugh!