Verifycustomerinformationon 3 callsPulled upHIPAA J/Aduring 3rdParty CallerSendSupervisorCitrixAccessDiffuse adifficultsituationfor a clientListenedand askedprobingquestionsPromoteCaremark.comMentionedSurvey 3times if theywereregisteredEndingthe call ona positivenoteMade it easyfor thecustomer todo businesswith usSaid caller'sname atleast 3 timesduring a callUtilized C2C- Same asSRT butchatslowedcustomerdown andtook controlof a callVerifycustomerinformationon 3 callsSaid caller'sname atleast 3 timesduring a callTookBreaks/Lunchon scheduledtimeRecordedGC andnumberCompletenoteswhile oncallVerifiedEmailAddressAskedhow theirday wasgoingReach outandconnectedwith 2 co-workersPortrayedenergy andprofessionalismMade acustomerLaugh!OpenedCIF foreveryclientWork atleast 1 hourof voluntaryOTVerifycustomerinformationon 3 callsPulled upHIPAA J/Aduring 3rdParty CallerSendSupervisorCitrixAccessDiffuse adifficultsituationfor a clientListenedand askedprobingquestionsPromoteCaremark.comMentionedSurvey 3times if theywereregisteredEndingthe call ona positivenoteMade it easyfor thecustomer todo businesswith usSaid caller'sname atleast 3 timesduring a callUtilized C2C- Same asSRT butchatslowedcustomerdown andtook controlof a callVerifycustomerinformationon 3 callsSaid caller'sname atleast 3 timesduring a callTookBreaks/Lunchon scheduledtimeRecordedGC andnumberCompletenoteswhile oncallVerifiedEmailAddressAskedhow theirday wasgoingReach outandconnectedwith 2 co-workersPortrayedenergy andprofessionalismMade acustomerLaugh!OpenedCIF foreveryclientWork atleast 1 hourof voluntaryOT

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verify customer information on 3 calls
  2. Pulled up HIPAA J/A during 3rd Party Caller
  3. Send Supervisor Citrix Access
  4. Diffuse a difficult situation for a client
  5. Listened and asked probing questions
  6. Promote Caremark.com
  7. Mentioned Survey 3 times if they were registered
  8. Ending the call on a positive note
  9. Made it easy for the customer to do business with us
  10. Said caller's name at least 3 times during a call
  11. Utilized C2C - Same as SRT but chat
  12. slowed customer down and took control of a call
  13. Verify customer information on 3 calls
  14. Said caller's name at least 3 times during a call
  15. Took Breaks/Lunch on scheduled time
  16. Recorded GC and number
  17. Complete notes while on call
  18. Verified Email Address
  19. Asked how their day was going
  20. Reach out and connected with 2 co-workers
  21. Portrayed energy and professionalism
  22. Made a customer Laugh!
  23. Opened CIF for every client
  24. Work at least 1 hour of voluntary OT