Completenoteswhile oncallDiffuse adifficultsituationfor a clientPromoteCaremark.comReach outandconnectedwith 2 co-workersEndingthe call ona positivenoteVerifycustomerinformationon 3 callsMade it easyfor thecustomer todo businesswith usVerifiedEmailAddressRecordedGC andnumberListenedand askedprobingquestionsslowedcustomerdown andtook controlof a callSaid caller'sname atleast 3 timesduring a callTookBreaks/Lunchon scheduledtimeSendSupervisorCitrixAccessPulled upHIPAA J/Aduring 3rdParty CallerOpenedCIF foreveryclientVerifycustomerinformationon 3 callsPortrayedenergy andprofessionalismUtilized C2C- Same asSRT butchatWork atleast 1 hourof voluntaryOTMade acustomerLaugh!Said caller'sname atleast 3 timesduring a callAskedhow theirday wasgoingMentionedSurvey 3times if theywereregisteredCompletenoteswhile oncallDiffuse adifficultsituationfor a clientPromoteCaremark.comReach outandconnectedwith 2 co-workersEndingthe call ona positivenoteVerifycustomerinformationon 3 callsMade it easyfor thecustomer todo businesswith usVerifiedEmailAddressRecordedGC andnumberListenedand askedprobingquestionsslowedcustomerdown andtook controlof a callSaid caller'sname atleast 3 timesduring a callTookBreaks/Lunchon scheduledtimeSendSupervisorCitrixAccessPulled upHIPAA J/Aduring 3rdParty CallerOpenedCIF foreveryclientVerifycustomerinformationon 3 callsPortrayedenergy andprofessionalismUtilized C2C- Same asSRT butchatWork atleast 1 hourof voluntaryOTMade acustomerLaugh!Said caller'sname atleast 3 timesduring a callAskedhow theirday wasgoingMentionedSurvey 3times if theywereregistered

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete notes while on call
  2. Diffuse a difficult situation for a client
  3. Promote Caremark.com
  4. Reach out and connected with 2 co-workers
  5. Ending the call on a positive note
  6. Verify customer information on 3 calls
  7. Made it easy for the customer to do business with us
  8. Verified Email Address
  9. Recorded GC and number
  10. Listened and asked probing questions
  11. slowed customer down and took control of a call
  12. Said caller's name at least 3 times during a call
  13. Took Breaks/Lunch on scheduled time
  14. Send Supervisor Citrix Access
  15. Pulled up HIPAA J/A during 3rd Party Caller
  16. Opened CIF for every client
  17. Verify customer information on 3 calls
  18. Portrayed energy and professionalism
  19. Utilized C2C - Same as SRT but chat
  20. Work at least 1 hour of voluntary OT
  21. Made a customer Laugh!
  22. Said caller's name at least 3 times during a call
  23. Asked how their day was going
  24. Mentioned Survey 3 times if they were registered