PromoteCaremark.comTookBreaks/Lunchon scheduledtimeSaid caller'sname atleast 3 timesduring a callRecordedGC andnumberReach outandconnectedwith 2 co-workersEndingthe call ona positivenoteVerifiedEmailAddressOpenedCIF foreveryclientSaid caller'sname atleast 3 timesduring a callVerifycustomerinformationon 3 callsVerifycustomerinformationon 3 callsCompletenoteswhile oncallMade it easyfor thecustomer todo businesswith usAskedhow theirday wasgoingPortrayedenergy andprofessionalismSendSupervisorCitrixAccessMade acustomerLaugh!Utilized C2C- Same asSRT butchatListenedand askedprobingquestionsDiffuse adifficultsituationfor a clientWork atleast 1 hourof voluntaryOTslowedcustomerdown andtook controlof a callMentionedSurvey 3times if theywereregisteredPulled upHIPAA J/Aduring 3rdParty CallerPromoteCaremark.comTookBreaks/Lunchon scheduledtimeSaid caller'sname atleast 3 timesduring a callRecordedGC andnumberReach outandconnectedwith 2 co-workersEndingthe call ona positivenoteVerifiedEmailAddressOpenedCIF foreveryclientSaid caller'sname atleast 3 timesduring a callVerifycustomerinformationon 3 callsVerifycustomerinformationon 3 callsCompletenoteswhile oncallMade it easyfor thecustomer todo businesswith usAskedhow theirday wasgoingPortrayedenergy andprofessionalismSendSupervisorCitrixAccessMade acustomerLaugh!Utilized C2C- Same asSRT butchatListenedand askedprobingquestionsDiffuse adifficultsituationfor a clientWork atleast 1 hourof voluntaryOTslowedcustomerdown andtook controlof a callMentionedSurvey 3times if theywereregisteredPulled upHIPAA J/Aduring 3rdParty Caller

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Promote Caremark.com
  2. Took Breaks/Lunch on scheduled time
  3. Said caller's name at least 3 times during a call
  4. Recorded GC and number
  5. Reach out and connected with 2 co-workers
  6. Ending the call on a positive note
  7. Verified Email Address
  8. Opened CIF for every client
  9. Said caller's name at least 3 times during a call
  10. Verify customer information on 3 calls
  11. Verify customer information on 3 calls
  12. Complete notes while on call
  13. Made it easy for the customer to do business with us
  14. Asked how their day was going
  15. Portrayed energy and professionalism
  16. Send Supervisor Citrix Access
  17. Made a customer Laugh!
  18. Utilized C2C - Same as SRT but chat
  19. Listened and asked probing questions
  20. Diffuse a difficult situation for a client
  21. Work at least 1 hour of voluntary OT
  22. slowed customer down and took control of a call
  23. Mentioned Survey 3 times if they were registered
  24. Pulled up HIPAA J/A during 3rd Party Caller