Work atleast 1 hourof voluntaryOTSendSupervisorCitrixAccessSaid caller'sname atleast 3 timesduring a callListenedand askedprobingquestionsOpenedCIF foreveryclientEndingthe call ona positivenoteCompletenoteswhile oncallVerifycustomerinformationon 3 callsMade it easyfor thecustomer todo businesswith usVerifiedEmailAddressDiffuse adifficultsituationfor a clientAskedhow theirday wasgoingUtilized C2C- Same asSRT butchatVerifycustomerinformationon 3 callsPortrayedenergy andprofessionalismTookBreaks/Lunchon scheduledtimeMentionedSurvey 3times if theywereregisteredReach outandconnectedwith 2 co-workersPulled upHIPAA J/Aduring 3rdParty CallerRecordedGC andnumberMade acustomerLaugh!Said caller'sname atleast 3 timesduring a callPromoteCaremark.comslowedcustomerdown andtook controlof a callWork atleast 1 hourof voluntaryOTSendSupervisorCitrixAccessSaid caller'sname atleast 3 timesduring a callListenedand askedprobingquestionsOpenedCIF foreveryclientEndingthe call ona positivenoteCompletenoteswhile oncallVerifycustomerinformationon 3 callsMade it easyfor thecustomer todo businesswith usVerifiedEmailAddressDiffuse adifficultsituationfor a clientAskedhow theirday wasgoingUtilized C2C- Same asSRT butchatVerifycustomerinformationon 3 callsPortrayedenergy andprofessionalismTookBreaks/Lunchon scheduledtimeMentionedSurvey 3times if theywereregisteredReach outandconnectedwith 2 co-workersPulled upHIPAA J/Aduring 3rdParty CallerRecordedGC andnumberMade acustomerLaugh!Said caller'sname atleast 3 timesduring a callPromoteCaremark.comslowedcustomerdown andtook controlof a call

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Work at least 1 hour of voluntary OT
  2. Send Supervisor Citrix Access
  3. Said caller's name at least 3 times during a call
  4. Listened and asked probing questions
  5. Opened CIF for every client
  6. Ending the call on a positive note
  7. Complete notes while on call
  8. Verify customer information on 3 calls
  9. Made it easy for the customer to do business with us
  10. Verified Email Address
  11. Diffuse a difficult situation for a client
  12. Asked how their day was going
  13. Utilized C2C - Same as SRT but chat
  14. Verify customer information on 3 calls
  15. Portrayed energy and professionalism
  16. Took Breaks/Lunch on scheduled time
  17. Mentioned Survey 3 times if they were registered
  18. Reach out and connected with 2 co-workers
  19. Pulled up HIPAA J/A during 3rd Party Caller
  20. Recorded GC and number
  21. Made a customer Laugh!
  22. Said caller's name at least 3 times during a call
  23. Promote Caremark.com
  24. slowed customer down and took control of a call