Verifycustomerinformationon 3 callsEndingthe call ona positivenoteSaid caller'sname atleast 3 timesduring a callslowedcustomerdown andtook controlof a callDiffuse adifficultsituationfor a clientMade it easyfor thecustomer todo businesswith usMade acustomerLaugh!Pulled upHIPAA J/Aduring 3rdParty CallerAskedhow theirday wasgoingMentionedSurvey 3times if theywereregisteredWork atleast 1 hourof voluntaryOTOpenedCIF foreveryclientVerifiedEmailAddressSaid caller'sname atleast 3 timesduring a callPromoteCaremark.comCompletenoteswhile oncallSendSupervisorCitrixAccessListenedand askedprobingquestionsUtilized C2C- Same asSRT butchatVerifycustomerinformationon 3 callsPortrayedenergy andprofessionalismRecordedGC andnumberTookBreaks/Lunchon scheduledtimeReach outandconnectedwith 2 co-workersVerifycustomerinformationon 3 callsEndingthe call ona positivenoteSaid caller'sname atleast 3 timesduring a callslowedcustomerdown andtook controlof a callDiffuse adifficultsituationfor a clientMade it easyfor thecustomer todo businesswith usMade acustomerLaugh!Pulled upHIPAA J/Aduring 3rdParty CallerAskedhow theirday wasgoingMentionedSurvey 3times if theywereregisteredWork atleast 1 hourof voluntaryOTOpenedCIF foreveryclientVerifiedEmailAddressSaid caller'sname atleast 3 timesduring a callPromoteCaremark.comCompletenoteswhile oncallSendSupervisorCitrixAccessListenedand askedprobingquestionsUtilized C2C- Same asSRT butchatVerifycustomerinformationon 3 callsPortrayedenergy andprofessionalismRecordedGC andnumberTookBreaks/Lunchon scheduledtimeReach outandconnectedwith 2 co-workers

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Verify customer information on 3 calls
  2. Ending the call on a positive note
  3. Said caller's name at least 3 times during a call
  4. slowed customer down and took control of a call
  5. Diffuse a difficult situation for a client
  6. Made it easy for the customer to do business with us
  7. Made a customer Laugh!
  8. Pulled up HIPAA J/A during 3rd Party Caller
  9. Asked how their day was going
  10. Mentioned Survey 3 times if they were registered
  11. Work at least 1 hour of voluntary OT
  12. Opened CIF for every client
  13. Verified Email Address
  14. Said caller's name at least 3 times during a call
  15. Promote Caremark.com
  16. Complete notes while on call
  17. Send Supervisor Citrix Access
  18. Listened and asked probing questions
  19. Utilized C2C - Same as SRT but chat
  20. Verify customer information on 3 calls
  21. Portrayed energy and professionalism
  22. Recorded GC and number
  23. Took Breaks/Lunch on scheduled time
  24. Reach out and connected with 2 co-workers