MentionedSurvey 3times if theywereregisteredPortrayedenergy andprofessionalismVerifycustomerinformationon 3 callsOpenedCIF foreveryclientMade acustomerLaugh!Said caller'sname atleast 3 timesduring a callMade it easyfor thecustomer todo businesswith usTookBreaks/Lunchon scheduledtimeWork atleast 1 hourof voluntaryOTPulled upHIPAA J/Aduring 3rdParty CallerRecordedGC andnumberVerifiedEmailAddressCompletenoteswhile oncallSaid caller'sname atleast 3 timesduring a callSendSupervisorCitrixAccessVerifycustomerinformationon 3 callsUtilized C2C- Same asSRT butchatDiffuse adifficultsituationfor a clientListenedand askedprobingquestionsAskedhow theirday wasgoingslowedcustomerdown andtook controlof a callPromoteCaremark.comEndingthe call ona positivenoteReach outandconnectedwith 2 co-workersMentionedSurvey 3times if theywereregisteredPortrayedenergy andprofessionalismVerifycustomerinformationon 3 callsOpenedCIF foreveryclientMade acustomerLaugh!Said caller'sname atleast 3 timesduring a callMade it easyfor thecustomer todo businesswith usTookBreaks/Lunchon scheduledtimeWork atleast 1 hourof voluntaryOTPulled upHIPAA J/Aduring 3rdParty CallerRecordedGC andnumberVerifiedEmailAddressCompletenoteswhile oncallSaid caller'sname atleast 3 timesduring a callSendSupervisorCitrixAccessVerifycustomerinformationon 3 callsUtilized C2C- Same asSRT butchatDiffuse adifficultsituationfor a clientListenedand askedprobingquestionsAskedhow theirday wasgoingslowedcustomerdown andtook controlof a callPromoteCaremark.comEndingthe call ona positivenoteReach outandconnectedwith 2 co-workers

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Mentioned Survey 3 times if they were registered
  2. Portrayed energy and professionalism
  3. Verify customer information on 3 calls
  4. Opened CIF for every client
  5. Made a customer Laugh!
  6. Said caller's name at least 3 times during a call
  7. Made it easy for the customer to do business with us
  8. Took Breaks/Lunch on scheduled time
  9. Work at least 1 hour of voluntary OT
  10. Pulled up HIPAA J/A during 3rd Party Caller
  11. Recorded GC and number
  12. Verified Email Address
  13. Complete notes while on call
  14. Said caller's name at least 3 times during a call
  15. Send Supervisor Citrix Access
  16. Verify customer information on 3 calls
  17. Utilized C2C - Same as SRT but chat
  18. Diffuse a difficult situation for a client
  19. Listened and asked probing questions
  20. Asked how their day was going
  21. slowed customer down and took control of a call
  22. Promote Caremark.com
  23. Ending the call on a positive note
  24. Reach out and connected with 2 co-workers