Made it easyfor thecustomer todo businesswith usAskedhow theirday wasgoingVerifycustomerinformationon 3 callsCompletenoteswhile oncallEndingthe call ona positivenotePromoteCaremark.comMentionedSurvey 3times if theywereregisteredMade acustomerLaugh!Diffuse adifficultsituationfor a clientUtilized C2C- Same asSRT butchatVerifiedEmailAddressReach outandconnectedwith 2 co-workersVerifycustomerinformationon 3 callsPulled upHIPAA J/Aduring 3rdParty CallerRecordedGC andnumberTookBreaks/Lunchon scheduledtimeOpenedCIF foreveryclientSaid caller'sname atleast 3 timesduring a callSaid caller'sname atleast 3 timesduring a callSendSupervisorCitrixAccessslowedcustomerdown andtook controlof a callWork atleast 1 hourof voluntaryOTListenedand askedprobingquestionsPortrayedenergy andprofessionalismMade it easyfor thecustomer todo businesswith usAskedhow theirday wasgoingVerifycustomerinformationon 3 callsCompletenoteswhile oncallEndingthe call ona positivenotePromoteCaremark.comMentionedSurvey 3times if theywereregisteredMade acustomerLaugh!Diffuse adifficultsituationfor a clientUtilized C2C- Same asSRT butchatVerifiedEmailAddressReach outandconnectedwith 2 co-workersVerifycustomerinformationon 3 callsPulled upHIPAA J/Aduring 3rdParty CallerRecordedGC andnumberTookBreaks/Lunchon scheduledtimeOpenedCIF foreveryclientSaid caller'sname atleast 3 timesduring a callSaid caller'sname atleast 3 timesduring a callSendSupervisorCitrixAccessslowedcustomerdown andtook controlof a callWork atleast 1 hourof voluntaryOTListenedand askedprobingquestionsPortrayedenergy andprofessionalism

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Made it easy for the customer to do business with us
  2. Asked how their day was going
  3. Verify customer information on 3 calls
  4. Complete notes while on call
  5. Ending the call on a positive note
  6. Promote Caremark.com
  7. Mentioned Survey 3 times if they were registered
  8. Made a customer Laugh!
  9. Diffuse a difficult situation for a client
  10. Utilized C2C - Same as SRT but chat
  11. Verified Email Address
  12. Reach out and connected with 2 co-workers
  13. Verify customer information on 3 calls
  14. Pulled up HIPAA J/A during 3rd Party Caller
  15. Recorded GC and number
  16. Took Breaks/Lunch on scheduled time
  17. Opened CIF for every client
  18. Said caller's name at least 3 times during a call
  19. Said caller's name at least 3 times during a call
  20. Send Supervisor Citrix Access
  21. slowed customer down and took control of a call
  22. Work at least 1 hour of voluntary OT
  23. Listened and asked probing questions
  24. Portrayed energy and professionalism