This bingo card has a free space and 24 words: Send Supervisor Citrix Access, Promote Caremark.com, Asked how their day was going, Utilized C2C - Same as SRT but chat, Reach out and connected with 2 co-workers, Diffuse a difficult situation for a client, Verified Email Address, Work at least 1 hour of voluntary OT, Verify customer information on 3 calls, Took Breaks/Lunch on scheduled time, Said caller's name at least 3 times during a call, Complete notes while on call, Opened CIF for every client, Pulled up HIPAA J/A during 3rd Party Caller, Recorded GC and number, Portrayed energy and professionalism, Made it easy for the customer to do business with us, Listened and asked probing questions, Made a customer Laugh!, slowed customer down and took control of a call, Verify customer information on 3 calls, Ending the call on a positive note, Said caller's name at least 3 times during a call and Mentioned Survey 3 times if they were registered.
⚠ This card has duplicate items: Verify customer information on 3 calls (2), Said caller's name at least 3 times during a call (2)
Customer Service Bingo | Customer Service BINGO | Thankful Bingo | EML Customer Service Week 2023 | CE BINGO - CSRs
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