MultipleHoldsNot offeringto show theCX how tosubmit a MSticketAgentofferedsurvey"Sorry Imtalkingon Mute"Transferredthe callRepeatquestionson thesame thingSuggestedupdatesDid OTFchangesRobotingVoiceNoengagementKoalaTeaTookProperaccountnotes"uhhhhmmmmmmm"ImproperexpectationsTMsgettinggrilled byLJListenedto theentirehold(s)NotofferingzoomOfferedZoomResolvedall issuesSendscustomerresourcesUsedWPupdatesSet properexpectationsDoesntactually offerany insighton the callIt was agood call(Not agood call)MultipleHoldsNot offeringto show theCX how tosubmit a MSticketAgentofferedsurvey"Sorry Imtalkingon Mute"Transferredthe callRepeatquestionson thesame thingSuggestedupdatesDid OTFchangesRobotingVoiceNoengagementKoalaTeaTookProperaccountnotes"uhhhhmmmmmmm"ImproperexpectationsTMsgettinggrilled byLJListenedto theentirehold(s)NotofferingzoomOfferedZoomResolvedall issuesSendscustomerresourcesUsedWPupdatesSet properexpectationsDoesntactually offerany insighton the callIt was agood call(Not agood call)

Teleperformance Call Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Multiple Holds
  2. Not offering to show the CX how to submit a MS ticket
  3. Agent offered survey
  4. "Sorry Im talking on Mute"
  5. Transferred the call
  6. Repeat questions on the same thing
  7. Suggested updates
  8. Did OTF changes
  9. Roboting Voice
  10. No engagement
  11. Koala Tea
  12. Took Proper account notes
  13. "uhhhhmmmmmmm"
  14. Improper expectations
  15. TMs getting grilled by LJ
  16. Listened to the entire hold(s)
  17. Not offering zoom
  18. Offered Zoom
  19. Resolved all issues
  20. Sends customer resources
  21. Used WPupdates
  22. Set proper expectations
  23. Doesnt actually offer any insight on the call
  24. It was a good call (Not a good call)