(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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TMs getting grilled by LJ
No engagement
Used WPupdates
Roboting Voice
Set proper expectations
Offered Zoom
Did OTF changes
Transferred the call
Resolved all issues
Agent offered survey
Not offering zoom
"uhhhhmmmmmmm"
Sends customer resources
Doesnt actually offer any insight on the call
It was a good call (Not a good call)
"Sorry Im talking on Mute"
Repeat questions on the same thing
Took Proper account notes
Suggested updates
Listened to the entire hold(s)
Multiple Holds
Koala Tea
Not offering to show the CX how to submit a MS ticket
