Not offeringto show theCX how tosubmit a MSticketSuggestedupdatesNotofferingzoomIt was agood call(Not agood call)Listenedto theentirehold(s)Noengagement"Sorry Imtalkingon Mute"Transferredthe callRobotingVoiceOfferedZoomTMsgettinggrilled byLJUsedWPupdatesTookProperaccountnotesDoesntactually offerany insighton the callMultipleHoldsKoalaTea"uhhhhmmmmmmm"Set properexpectationsImproperexpectationsAgentofferedsurveyResolvedall issuesDid OTFchangesRepeatquestionson thesame thingSendscustomerresourcesNot offeringto show theCX how tosubmit a MSticketSuggestedupdatesNotofferingzoomIt was agood call(Not agood call)Listenedto theentirehold(s)Noengagement"Sorry Imtalkingon Mute"Transferredthe callRobotingVoiceOfferedZoomTMsgettinggrilled byLJUsedWPupdatesTookProperaccountnotesDoesntactually offerany insighton the callMultipleHoldsKoalaTea"uhhhhmmmmmmm"Set properexpectationsImproperexpectationsAgentofferedsurveyResolvedall issuesDid OTFchangesRepeatquestionson thesame thingSendscustomerresources

Teleperformance Call Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Not offering to show the CX how to submit a MS ticket
  2. Suggested updates
  3. Not offering zoom
  4. It was a good call (Not a good call)
  5. Listened to the entire hold(s)
  6. No engagement
  7. "Sorry Im talking on Mute"
  8. Transferred the call
  9. Roboting Voice
  10. Offered Zoom
  11. TMs getting grilled by LJ
  12. Used WPupdates
  13. Took Proper account notes
  14. Doesnt actually offer any insight on the call
  15. Multiple Holds
  16. Koala Tea
  17. "uhhhhmmmmmmm"
  18. Set proper expectations
  19. Improper expectations
  20. Agent offered survey
  21. Resolved all issues
  22. Did OTF changes
  23. Repeat questions on the same thing
  24. Sends customer resources