RobotingVoiceUsedWPupdatesNot offeringto show theCX how tosubmit a MSticketImproperexpectationsSuggestedupdatesSendscustomerresourcesMultipleHolds"Sorry Imtalkingon Mute"Doesntactually offerany insighton the callTMsgettinggrilled byLJNoengagementSet properexpectationsResolvedall issuesListenedto theentirehold(s)Repeatquestionson thesame thingAgentofferedsurvey"uhhhhmmmmmmm"It was agood call(Not agood call)Did OTFchangesTransferredthe callOfferedZoomTookProperaccountnotesNotofferingzoomKoalaTeaRobotingVoiceUsedWPupdatesNot offeringto show theCX how tosubmit a MSticketImproperexpectationsSuggestedupdatesSendscustomerresourcesMultipleHolds"Sorry Imtalkingon Mute"Doesntactually offerany insighton the callTMsgettinggrilled byLJNoengagementSet properexpectationsResolvedall issuesListenedto theentirehold(s)Repeatquestionson thesame thingAgentofferedsurvey"uhhhhmmmmmmm"It was agood call(Not agood call)Did OTFchangesTransferredthe callOfferedZoomTookProperaccountnotesNotofferingzoomKoalaTea

Teleperformance Call Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Roboting Voice
  2. Used WPupdates
  3. Not offering to show the CX how to submit a MS ticket
  4. Improper expectations
  5. Suggested updates
  6. Sends customer resources
  7. Multiple Holds
  8. "Sorry Im talking on Mute"
  9. Doesnt actually offer any insight on the call
  10. TMs getting grilled by LJ
  11. No engagement
  12. Set proper expectations
  13. Resolved all issues
  14. Listened to the entire hold(s)
  15. Repeat questions on the same thing
  16. Agent offered survey
  17. "uhhhhmmmmmmm"
  18. It was a good call (Not a good call)
  19. Did OTF changes
  20. Transferred the call
  21. Offered Zoom
  22. Took Proper account notes
  23. Not offering zoom
  24. Koala Tea