Teleperformance Call Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Repeat questions on the same thing
2. Offered Zoom
3. Sends customer resources
4. Did OTF changes
5. Roboting Voice
6. Suggested updates
7. Not offering to show the CX how to submit a MS ticket
8. TMs getting grilled by LJ
9. Doesnt actually offer any insight on the call
10. Improper expectations
11. No engagement
12. Agent offered survey
13. Set proper expectations
14. "uhhhhmmmmmmm"
15. Transferred the call
16. Listened to the entire hold(s)
17. Took Proper account notes
18. Used WPupdates
19. Koala Tea
20. Resolved all issues
21. "Sorry Im talking on Mute"
22. It was a good call (Not a good call)
23. Not offering zoom
24. Multiple Holds