UsedWPupdatesAgentofferedsurvey"Sorry Imtalkingon Mute"MultipleHoldsDoesntactually offerany insighton the callTMsgettinggrilled byLJListenedto theentirehold(s)Did OTFchangesSet properexpectations"uhhhhmmmmmmm"OfferedZoomNot offeringto show theCX how tosubmit a MSticketSuggestedupdatesResolvedall issuesRobotingVoiceTookProperaccountnotesRepeatquestionson thesame thingKoalaTeaSendscustomerresourcesTransferredthe callIt was agood call(Not agood call)ImproperexpectationsNoengagementNotofferingzoomUsedWPupdatesAgentofferedsurvey"Sorry Imtalkingon Mute"MultipleHoldsDoesntactually offerany insighton the callTMsgettinggrilled byLJListenedto theentirehold(s)Did OTFchangesSet properexpectations"uhhhhmmmmmmm"OfferedZoomNot offeringto show theCX how tosubmit a MSticketSuggestedupdatesResolvedall issuesRobotingVoiceTookProperaccountnotesRepeatquestionson thesame thingKoalaTeaSendscustomerresourcesTransferredthe callIt was agood call(Not agood call)ImproperexpectationsNoengagementNotofferingzoom

Teleperformance Call Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used WPupdates
  2. Agent offered survey
  3. "Sorry Im talking on Mute"
  4. Multiple Holds
  5. Doesnt actually offer any insight on the call
  6. TMs getting grilled by LJ
  7. Listened to the entire hold(s)
  8. Did OTF changes
  9. Set proper expectations
  10. "uhhhhmmmmmmm"
  11. Offered Zoom
  12. Not offering to show the CX how to submit a MS ticket
  13. Suggested updates
  14. Resolved all issues
  15. Roboting Voice
  16. Took Proper account notes
  17. Repeat questions on the same thing
  18. Koala Tea
  19. Sends customer resources
  20. Transferred the call
  21. It was a good call (Not a good call)
  22. Improper expectations
  23. No engagement
  24. Not offering zoom