Set properexpectationsOfferedZoomDid OTFchanges"uhhhhmmmmmmm"Listenedto theentirehold(s)NotofferingzoomRobotingVoiceIt was agood call(Not agood call)Repeatquestionson thesame thingMultipleHoldsKoalaTeaUsedWPupdatesAgentofferedsurveyTookProperaccountnotesNot offeringto show theCX how tosubmit a MSticketImproperexpectationsResolvedall issuesNoengagementSuggestedupdatesDoesntactually offerany insighton the callTMsgettinggrilled byLJ"Sorry Imtalkingon Mute"SendscustomerresourcesTransferredthe callSet properexpectationsOfferedZoomDid OTFchanges"uhhhhmmmmmmm"Listenedto theentirehold(s)NotofferingzoomRobotingVoiceIt was agood call(Not agood call)Repeatquestionson thesame thingMultipleHoldsKoalaTeaUsedWPupdatesAgentofferedsurveyTookProperaccountnotesNot offeringto show theCX how tosubmit a MSticketImproperexpectationsResolvedall issuesNoengagementSuggestedupdatesDoesntactually offerany insighton the callTMsgettinggrilled byLJ"Sorry Imtalkingon Mute"SendscustomerresourcesTransferredthe call

Teleperformance Call Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set proper expectations
  2. Offered Zoom
  3. Did OTF changes
  4. "uhhhhmmmmmmm"
  5. Listened to the entire hold(s)
  6. Not offering zoom
  7. Roboting Voice
  8. It was a good call (Not a good call)
  9. Repeat questions on the same thing
  10. Multiple Holds
  11. Koala Tea
  12. Used WPupdates
  13. Agent offered survey
  14. Took Proper account notes
  15. Not offering to show the CX how to submit a MS ticket
  16. Improper expectations
  17. Resolved all issues
  18. No engagement
  19. Suggested updates
  20. Doesnt actually offer any insight on the call
  21. TMs getting grilled by LJ
  22. "Sorry Im talking on Mute"
  23. Sends customer resources
  24. Transferred the call