SendscustomerresourcesAgentofferedsurveyImproperexpectationsIt was agood call(Not agood call)TMsgettinggrilled byLJNot offeringto show theCX how tosubmit a MSticketOfferedZoomDoesntactually offerany insighton the callSet properexpectationsSuggestedupdatesNoengagementResolvedall issuesRobotingVoiceUsedWPupdatesTookProperaccountnotesDid OTFchangesNotofferingzoomKoalaTea"uhhhhmmmmmmm"Repeatquestionson thesame thingMultipleHoldsListenedto theentirehold(s)Transferredthe call"Sorry Imtalkingon Mute"SendscustomerresourcesAgentofferedsurveyImproperexpectationsIt was agood call(Not agood call)TMsgettinggrilled byLJNot offeringto show theCX how tosubmit a MSticketOfferedZoomDoesntactually offerany insighton the callSet properexpectationsSuggestedupdatesNoengagementResolvedall issuesRobotingVoiceUsedWPupdatesTookProperaccountnotesDid OTFchangesNotofferingzoomKoalaTea"uhhhhmmmmmmm"Repeatquestionson thesame thingMultipleHoldsListenedto theentirehold(s)Transferredthe call"Sorry Imtalkingon Mute"

Teleperformance Call Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sends customer resources
  2. Agent offered survey
  3. Improper expectations
  4. It was a good call (Not a good call)
  5. TMs getting grilled by LJ
  6. Not offering to show the CX how to submit a MS ticket
  7. Offered Zoom
  8. Doesnt actually offer any insight on the call
  9. Set proper expectations
  10. Suggested updates
  11. No engagement
  12. Resolved all issues
  13. Roboting Voice
  14. Used WPupdates
  15. Took Proper account notes
  16. Did OTF changes
  17. Not offering zoom
  18. Koala Tea
  19. "uhhhhmmmmmmm"
  20. Repeat questions on the same thing
  21. Multiple Holds
  22. Listened to the entire hold(s)
  23. Transferred the call
  24. "Sorry Im talking on Mute"