KoalaTeaSuggestedupdatesOfferedZoomSet properexpectationsUsedWPupdatesTMsgettinggrilled byLJNoengagementAgentofferedsurveyRobotingVoiceDoesntactually offerany insighton the callTransferredthe callSendscustomerresourcesIt was agood call(Not agood call)MultipleHoldsResolvedall issuesTookProperaccountnotes"Sorry Imtalkingon Mute"Not offeringto show theCX how tosubmit a MSticketRepeatquestionson thesame thingNotofferingzoomImproperexpectations"uhhhhmmmmmmm"Did OTFchangesListenedto theentirehold(s)KoalaTeaSuggestedupdatesOfferedZoomSet properexpectationsUsedWPupdatesTMsgettinggrilled byLJNoengagementAgentofferedsurveyRobotingVoiceDoesntactually offerany insighton the callTransferredthe callSendscustomerresourcesIt was agood call(Not agood call)MultipleHoldsResolvedall issuesTookProperaccountnotes"Sorry Imtalkingon Mute"Not offeringto show theCX how tosubmit a MSticketRepeatquestionson thesame thingNotofferingzoomImproperexpectations"uhhhhmmmmmmm"Did OTFchangesListenedto theentirehold(s)

Teleperformance Call Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Koala Tea
  2. Suggested updates
  3. Offered Zoom
  4. Set proper expectations
  5. Used WPupdates
  6. TMs getting grilled by LJ
  7. No engagement
  8. Agent offered survey
  9. Roboting Voice
  10. Doesnt actually offer any insight on the call
  11. Transferred the call
  12. Sends customer resources
  13. It was a good call (Not a good call)
  14. Multiple Holds
  15. Resolved all issues
  16. Took Proper account notes
  17. "Sorry Im talking on Mute"
  18. Not offering to show the CX how to submit a MS ticket
  19. Repeat questions on the same thing
  20. Not offering zoom
  21. Improper expectations
  22. "uhhhhmmmmmmm"
  23. Did OTF changes
  24. Listened to the entire hold(s)