KoalaTeaUsedWPupdatesResolvedall issuesDid OTFchanges"uhhhhmmmmmmm"Listenedto theentirehold(s)MultipleHoldsAgentofferedsurveyIt was agood call(Not agood call)SendscustomerresourcesTookProperaccountnotesSet properexpectationsRepeatquestionson thesame thingSuggestedupdatesTMsgettinggrilled byLJImproperexpectationsNoengagementRobotingVoice"Sorry Imtalkingon Mute"OfferedZoomNot offeringto show theCX how tosubmit a MSticketDoesntactually offerany insighton the callTransferredthe callNotofferingzoomKoalaTeaUsedWPupdatesResolvedall issuesDid OTFchanges"uhhhhmmmmmmm"Listenedto theentirehold(s)MultipleHoldsAgentofferedsurveyIt was agood call(Not agood call)SendscustomerresourcesTookProperaccountnotesSet properexpectationsRepeatquestionson thesame thingSuggestedupdatesTMsgettinggrilled byLJImproperexpectationsNoengagementRobotingVoice"Sorry Imtalkingon Mute"OfferedZoomNot offeringto show theCX how tosubmit a MSticketDoesntactually offerany insighton the callTransferredthe callNotofferingzoom

Teleperformance Call Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Koala Tea
  2. Used WPupdates
  3. Resolved all issues
  4. Did OTF changes
  5. "uhhhhmmmmmmm"
  6. Listened to the entire hold(s)
  7. Multiple Holds
  8. Agent offered survey
  9. It was a good call (Not a good call)
  10. Sends customer resources
  11. Took Proper account notes
  12. Set proper expectations
  13. Repeat questions on the same thing
  14. Suggested updates
  15. TMs getting grilled by LJ
  16. Improper expectations
  17. No engagement
  18. Roboting Voice
  19. "Sorry Im talking on Mute"
  20. Offered Zoom
  21. Not offering to show the CX how to submit a MS ticket
  22. Doesnt actually offer any insight on the call
  23. Transferred the call
  24. Not offering zoom