less than 7 minute call escalated call? 5 calls holding close 5 cases CE can't verify security CE asks if they can use a credit card gets a billing call OTT doesn't have apply credit option CE doesn't know who the MC is profanity in security answer if you ask Bovee a question 45 + minute chat/call CE asks if we have an extension/ direct line CE doesn't have client contact info in BB picks up a 3 way call (bonus if it's an A/B) RAVS Plus call and gives the RAVS Plus email CE says they're just a small company sent an invoice CE asks where we are located out of has to send VFU to ClientDev gets a sub request while on a call/chat has to expedite COI or Written Program JJ safety calls (or security answer is lassie) password reset less than 7 minute call escalated call? 5 calls holding close 5 cases CE can't verify security CE asks if they can use a credit card gets a billing call OTT doesn't have apply credit option CE doesn't know who the MC is profanity in security answer if you ask Bovee a question 45 + minute chat/call CE asks if we have an extension/ direct line CE doesn't have client contact info in BB picks up a 3 way call (bonus if it's an A/B) RAVS Plus call and gives the RAVS Plus email CE says they're just a small company sent an invoice CE asks where we are located out of has to send VFU to ClientDev gets a sub request while on a call/chat has to expedite COI or Written Program JJ safety calls (or security answer is lassie) password reset
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
less than 7 minute call
escalated call?
5 calls holding
close 5 cases
CE can't verify security
CE asks if they can use a credit card
gets a billing call
OTT doesn't have apply credit option
CE doesn't know who the MC is
profanity in security answer
if you ask Bovee a question
45 + minute chat/call
CE asks if we have an extension/ direct line
CE doesn't have client contact info in BB
picks up a 3 way call (bonus if it's an A/B)
RAVS Plus call and gives the RAVS Plus email
CE says they're just a small company
sent an invoice
CE asks where we are located out of
has to send VFU to ClientDev
gets a sub request while on a call/chat
has to expedite COI or Written Program
JJ safety calls (or security answer is lassie)
password reset