A customerasks for aprice matchto a differentstoneSuccessfullycomplete anupgradeexchangeHelp a TDcustomerfind aHFPUA customerasks to cancelor returnbecause of abreakupUpdatethediamondon a DNAUpdate thereturn shippinginformation ona shipping labeland in DB for arepair or resizeHelp acustomerdetermine thecorrect ring sizefor a resizeHelp a customerwho wants anexpedite byselling a quickship diamond orsettingA customerasks for aninsaneexpediteA follow upon a customquote in chatresults in acustom orderSend the 2-liner to a past30 days return/exchangerequestUpsell aweddingbandYou completea multi-stoneinvoice (morethan 2)Assist acustomer whowas told theirLG diamondis moissaniteAssist a SIGcustomer tochange theirshippingaddressMake asplitpaymentinvoiceSubmit arefundrequest inDBPost arepair tothe repairschannelClose out achat bycompletingthe actionitemsA customer sayssomethingcompletelyunhinged in chat(send screenshotto Cait for proof)Customerasked ifyou werea robotFollow up ona strict orhigh priorityorder'sshippingTurn areturn intoanexchangeCustomerwrites carrotinstead ofcaratYou calla burncustomerSend acustomertheir trackingnumberPositivefeedbackgiven aboutyou in chator emailSuggest theJM Careplan andthey add it totheir orderAssist a burncustomeruntil they aresatisfiedA customerasks for aprice matchto a differentstoneSuccessfullycomplete anupgradeexchangeHelp a TDcustomerfind aHFPUA customerasks to cancelor returnbecause of abreakupUpdatethediamondon a DNAUpdate thereturn shippinginformation ona shipping labeland in DB for arepair or resizeHelp acustomerdetermine thecorrect ring sizefor a resizeHelp a customerwho wants anexpedite byselling a quickship diamond orsettingA customerasks for aninsaneexpediteA follow upon a customquote in chatresults in acustom orderSend the 2-liner to a past30 days return/exchangerequestUpsell aweddingbandYou completea multi-stoneinvoice (morethan 2)Assist acustomer whowas told theirLG diamondis moissaniteAssist a SIGcustomer tochange theirshippingaddressMake asplitpaymentinvoiceSubmit arefundrequest inDBPost arepair tothe repairschannelClose out achat bycompletingthe actionitemsA customer sayssomethingcompletelyunhinged in chat(send screenshotto Cait for proof)Customerasked ifyou werea robotFollow up ona strict orhigh priorityorder'sshippingTurn areturn intoanexchangeCustomerwrites carrotinstead ofcaratYou calla burncustomerSend acustomertheir trackingnumberPositivefeedbackgiven aboutyou in chator emailSuggest theJM Careplan andthey add it totheir orderAssist a burncustomeruntil they aresatisfied

Orders Team Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A customer asks for a price match to a different stone
  2. Successfully complete an upgrade exchange
  3. Help a TD customer find a HFPU
  4. A customer asks to cancel or return because of a breakup
  5. Update the diamond on a DNA
  6. Update the return shipping information on a shipping label and in DB for a repair or resize
  7. Help a customer determine the correct ring size for a resize
  8. Help a customer who wants an expedite by selling a quick ship diamond or setting
  9. A customer asks for an insane expedite
  10. A follow up on a custom quote in chat results in a custom order
  11. Send the 2-liner to a past 30 days return/ exchange request
  12. Upsell a wedding band
  13. You complete a multi-stone invoice (more than 2)
  14. Assist a customer who was told their LG diamond is moissanite
  15. Assist a SIG customer to change their shipping address
  16. Make a split payment invoice
  17. Submit a refund request in DB
  18. Post a repair to the repairs channel
  19. Close out a chat by completing the action items
  20. A customer says something completely unhinged in chat (send screenshot to Cait for proof)
  21. Customer asked if you were a robot
  22. Follow up on a strict or high priority order's shipping
  23. Turn a return into an exchange
  24. Customer writes carrot instead of carat
  25. You call a burn customer
  26. Send a customer their tracking number
  27. Positive feedback given about you in chat or email
  28. Suggest the JM Care plan and they add it to their order
  29. Assist a burn customer until they are satisfied