(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Assist a SIG customer to change their shipping address
Help a customer determine the correct ring size for a resize
Successfully complete an upgrade exchange
Update the return shipping information on a shipping label and in DB for a repair or resize
You call a burn customer
Customer asked if you were a robot
A follow up on a custom quote in chat results in a custom order
Submit a refund request in DB
Turn a return into an exchange
Help a TD customer find a HFPU
Help a customer who wants an expedite by selling a quick ship diamond or setting
A customer says something completely unhinged in chat (send screenshot to Cait for proof)
Suggest the JM Care plan and they add it to their order
A customer asks to cancel or return because of a breakup
Follow up on a strict or high priority order's shipping
Make a split payment invoice
A customer asks for a price match to a different stone
Upsell a wedding band
A customer asks for an insane expedite
Send the 2-liner to a past 30 days return/ exchange request
You complete a multi-stone invoice (more than 2)
Positive feedback given about you in chat or email
Assist a burn customer until they are satisfied
Customer writes carrot instead of carat
Assist a customer who was told their LG diamond is moissanite
