(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Close out a chat by completing the action items
Update the return shipping information on a shipping label and in DB for a repair or resize
Follow up on a strict or high priority order's shipping
Successfully complete an upgrade exchange
Post a repair to the repairs channel
Help a TD customer find a HFPU
Update the diamond on a DNA
You complete a multi-stone invoice (more than 2)
Customer asked if you were a robot
Upsell a wedding band
Send the 2-liner to a past 30 days return/ exchange request
You call a burn customer
Assist a burn customer until they are satisfied
A customer asks for an insane expedite
A follow up on a custom quote in chat results in a custom order
Assist a SIG customer to change their shipping address
Submit a refund request in DB
A customer asks to cancel or return because of a breakup
A customer says something completely unhinged in chat (send screenshot to Cait for proof)
Help a customer determine the correct ring size for a resize
Suggest the JM Care plan and they add it to their order
Make a split payment invoice
Assist a customer who was told their LG diamond is moissanite
Positive feedback given about you in chat or email
Help a customer who wants an expedite by selling a quick ship diamond or setting
Customer writes carrot instead of carat
A customer asks for a price match to a different stone
