(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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A customer says something completely unhinged in chat (send screenshot to Cait for proof)
Post a repair to the repairs channel
Customer writes carrot instead of carat
Help a TD customer find a HFPU
Follow up on a strict or high priority order's shipping
Customer asked if you were a robot
Help a customer determine the correct ring size for a resize
Update the return shipping information on a shipping label and in DB for a repair or resize
A customer asks to cancel or return because of a breakup
Turn a return into an exchange
Send a customer their tracking number
A customer asks for an insane expedite
Assist a SIG customer to change their shipping address
A follow up on a custom quote in chat results in a custom order
Assist a customer who was told their LG diamond is moissanite
Submit a refund request in DB
Assist a burn customer until they are satisfied
You call a burn customer
Make a split payment invoice
Upsell a wedding band
Close out a chat by completing the action items
A customer asks for a price match to a different stone
Successfully complete an upgrade exchange
Help a customer who wants an expedite by selling a quick ship diamond or setting
Update the diamond on a DNA
Positive feedback given about you in chat or email
You complete a multi-stone invoice (more than 2)
Suggest the JM Care plan and they add it to their order
Send the 2-liner to a past 30 days return/ exchange request
