(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Assist a burn customer until they are satisfied
Update the diamond on a DNA
Send the 2-liner to a past 30 days return/ exchange request
Close out a chat by completing the action items
A customer asks for an insane expedite
You call a burn customer
Update the return shipping information on a shipping label and in DB for a repair or resize
Submit a refund request in DB
Customer asked if you were a robot
You complete a multi-stone invoice (more than 2)
Assist a SIG customer to change their shipping address
Successfully complete an upgrade exchange
Follow up on a strict or high priority order's shipping
Turn a return into an exchange
Customer writes carrot instead of carat
Help a TD customer find a HFPU
Make a split payment invoice
Post a repair to the repairs channel
A customer asks for a price match to a different stone
Assist a customer who was told their LG diamond is moissanite
Suggest the JM Care plan and they add it to their order
A follow up on a custom quote in chat results in a custom order
Positive feedback given about you in chat or email
Send a customer their tracking number
Upsell a wedding band
Help a customer determine the correct ring size for a resize
A customer asks to cancel or return because of a breakup
A customer says something completely unhinged in chat (send screenshot to Cait for proof)
Help a customer who wants an expedite by selling a quick ship diamond or setting
