Upsell aweddingbandA follow upon a customquote in chatresults in acustom orderSuggest theJM Careplan andthey add it totheir orderTurn areturn intoanexchangePost arepair tothe repairschannelSubmit arefundrequest inDBYou calla burncustomerHelp a customerwho wants anexpedite byselling a quickship diamond orsettingSuccessfullycomplete anupgradeexchangeA customerasks to cancelor returnbecause of abreakupSend acustomertheir trackingnumberA customer sayssomethingcompletelyunhinged in chat(send screenshotto Cait for proof)Assist a SIGcustomer tochange theirshippingaddressAssist a burncustomeruntil they aresatisfiedCustomerwrites carrotinstead ofcaratUpdate thereturn shippinginformation ona shipping labeland in DB for arepair or resizeYou completea multi-stoneinvoice (morethan 2)A customerasks for aninsaneexpediteFollow up ona strict orhigh priorityorder'sshippingAssist acustomer whowas told theirLG diamondis moissanitePositivefeedbackgiven aboutyou in chator emailHelp a TDcustomerfind aHFPUCustomerasked ifyou werea robotA customerasks for aprice matchto a differentstoneUpdatethediamondon a DNAMake asplitpaymentinvoiceClose out achat bycompletingthe actionitemsHelp acustomerdetermine thecorrect ring sizefor a resizeSend the 2-liner to a past30 days return/exchangerequestUpsell aweddingbandA follow upon a customquote in chatresults in acustom orderSuggest theJM Careplan andthey add it totheir orderTurn areturn intoanexchangePost arepair tothe repairschannelSubmit arefundrequest inDBYou calla burncustomerHelp a customerwho wants anexpedite byselling a quickship diamond orsettingSuccessfullycomplete anupgradeexchangeA customerasks to cancelor returnbecause of abreakupSend acustomertheir trackingnumberA customer sayssomethingcompletelyunhinged in chat(send screenshotto Cait for proof)Assist a SIGcustomer tochange theirshippingaddressAssist a burncustomeruntil they aresatisfiedCustomerwrites carrotinstead ofcaratUpdate thereturn shippinginformation ona shipping labeland in DB for arepair or resizeYou completea multi-stoneinvoice (morethan 2)A customerasks for aninsaneexpediteFollow up ona strict orhigh priorityorder'sshippingAssist acustomer whowas told theirLG diamondis moissanitePositivefeedbackgiven aboutyou in chator emailHelp a TDcustomerfind aHFPUCustomerasked ifyou werea robotA customerasks for aprice matchto a differentstoneUpdatethediamondon a DNAMake asplitpaymentinvoiceClose out achat bycompletingthe actionitemsHelp acustomerdetermine thecorrect ring sizefor a resizeSend the 2-liner to a past30 days return/exchangerequest

Orders Team Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Upsell a wedding band
  2. A follow up on a custom quote in chat results in a custom order
  3. Suggest the JM Care plan and they add it to their order
  4. Turn a return into an exchange
  5. Post a repair to the repairs channel
  6. Submit a refund request in DB
  7. You call a burn customer
  8. Help a customer who wants an expedite by selling a quick ship diamond or setting
  9. Successfully complete an upgrade exchange
  10. A customer asks to cancel or return because of a breakup
  11. Send a customer their tracking number
  12. A customer says something completely unhinged in chat (send screenshot to Cait for proof)
  13. Assist a SIG customer to change their shipping address
  14. Assist a burn customer until they are satisfied
  15. Customer writes carrot instead of carat
  16. Update the return shipping information on a shipping label and in DB for a repair or resize
  17. You complete a multi-stone invoice (more than 2)
  18. A customer asks for an insane expedite
  19. Follow up on a strict or high priority order's shipping
  20. Assist a customer who was told their LG diamond is moissanite
  21. Positive feedback given about you in chat or email
  22. Help a TD customer find a HFPU
  23. Customer asked if you were a robot
  24. A customer asks for a price match to a different stone
  25. Update the diamond on a DNA
  26. Make a split payment invoice
  27. Close out a chat by completing the action items
  28. Help a customer determine the correct ring size for a resize
  29. Send the 2-liner to a past 30 days return/ exchange request