(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Help a customer determine the correct ring size for a resize
Update the diamond on a DNA
Assist a burn customer until they are satisfied
Close out a chat by completing the action items
Assist a SIG customer to change their shipping address
A customer says something completely unhinged in chat (send screenshot to Cait for proof)
Customer writes carrot instead of carat
Send a customer their tracking number
Post a repair to the repairs channel
Make a split payment invoice
Successfully complete an upgrade exchange
A customer asks to cancel or return because of a breakup
Send the 2-liner to a past 30 days return/ exchange request
A customer asks for a price match to a different stone
Help a customer who wants an expedite by selling a quick ship diamond or setting
Customer asked if you were a robot
You complete a multi-stone invoice (more than 2)
Suggest the JM Care plan and they add it to their order
A customer asks for an insane expedite
Help a TD customer find a HFPU
Upsell a wedding band
Update the return shipping information on a shipping label and in DB for a repair or resize
Assist a customer who was told their LG diamond is moissanite
You call a burn customer
A follow up on a custom quote in chat results in a custom order
Submit a refund request in DB
Turn a return into an exchange
Positive feedback given about you in chat or email
Follow up on a strict or high priority order's shipping
