Assist a burncustomeruntil they aresatisfiedUpdatethediamondon a DNASend the 2-liner to a past30 days return/exchangerequestClose out achat bycompletingthe actionitemsA customerasks for aninsaneexpediteYou calla burncustomerUpdate thereturn shippinginformation ona shipping labeland in DB for arepair or resizeSubmit arefundrequest inDBCustomerasked ifyou werea robotYou completea multi-stoneinvoice (morethan 2)Assist a SIGcustomer tochange theirshippingaddressSuccessfullycomplete anupgradeexchangeFollow up ona strict orhigh priorityorder'sshippingTurn areturn intoanexchangeCustomerwrites carrotinstead ofcaratHelp a TDcustomerfind aHFPUMake asplitpaymentinvoicePost arepair tothe repairschannelA customerasks for aprice matchto a differentstoneAssist acustomer whowas told theirLG diamondis moissaniteSuggest theJM Careplan andthey add it totheir orderA follow upon a customquote in chatresults in acustom orderPositivefeedbackgiven aboutyou in chator emailSend acustomertheir trackingnumberUpsell aweddingbandHelp acustomerdetermine thecorrect ring sizefor a resizeA customerasks to cancelor returnbecause of abreakupA customer sayssomethingcompletelyunhinged in chat(send screenshotto Cait for proof)Help a customerwho wants anexpedite byselling a quickship diamond orsettingAssist a burncustomeruntil they aresatisfiedUpdatethediamondon a DNASend the 2-liner to a past30 days return/exchangerequestClose out achat bycompletingthe actionitemsA customerasks for aninsaneexpediteYou calla burncustomerUpdate thereturn shippinginformation ona shipping labeland in DB for arepair or resizeSubmit arefundrequest inDBCustomerasked ifyou werea robotYou completea multi-stoneinvoice (morethan 2)Assist a SIGcustomer tochange theirshippingaddressSuccessfullycomplete anupgradeexchangeFollow up ona strict orhigh priorityorder'sshippingTurn areturn intoanexchangeCustomerwrites carrotinstead ofcaratHelp a TDcustomerfind aHFPUMake asplitpaymentinvoicePost arepair tothe repairschannelA customerasks for aprice matchto a differentstoneAssist acustomer whowas told theirLG diamondis moissaniteSuggest theJM Careplan andthey add it totheir orderA follow upon a customquote in chatresults in acustom orderPositivefeedbackgiven aboutyou in chator emailSend acustomertheir trackingnumberUpsell aweddingbandHelp acustomerdetermine thecorrect ring sizefor a resizeA customerasks to cancelor returnbecause of abreakupA customer sayssomethingcompletelyunhinged in chat(send screenshotto Cait for proof)Help a customerwho wants anexpedite byselling a quickship diamond orsetting

Orders Team Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assist a burn customer until they are satisfied
  2. Update the diamond on a DNA
  3. Send the 2-liner to a past 30 days return/ exchange request
  4. Close out a chat by completing the action items
  5. A customer asks for an insane expedite
  6. You call a burn customer
  7. Update the return shipping information on a shipping label and in DB for a repair or resize
  8. Submit a refund request in DB
  9. Customer asked if you were a robot
  10. You complete a multi-stone invoice (more than 2)
  11. Assist a SIG customer to change their shipping address
  12. Successfully complete an upgrade exchange
  13. Follow up on a strict or high priority order's shipping
  14. Turn a return into an exchange
  15. Customer writes carrot instead of carat
  16. Help a TD customer find a HFPU
  17. Make a split payment invoice
  18. Post a repair to the repairs channel
  19. A customer asks for a price match to a different stone
  20. Assist a customer who was told their LG diamond is moissanite
  21. Suggest the JM Care plan and they add it to their order
  22. A follow up on a custom quote in chat results in a custom order
  23. Positive feedback given about you in chat or email
  24. Send a customer their tracking number
  25. Upsell a wedding band
  26. Help a customer determine the correct ring size for a resize
  27. A customer asks to cancel or return because of a breakup
  28. A customer says something completely unhinged in chat (send screenshot to Cait for proof)
  29. Help a customer who wants an expedite by selling a quick ship diamond or setting