(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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A customer asks for a price match to a different stone
Update the diamond on a DNA
Send a customer their tracking number
Suggest the JM Care plan and they add it to their order
Assist a SIG customer to change their shipping address
You complete a multi-stone invoice (more than 2)
You call a burn customer
A customer asks for an insane expedite
Help a customer determine the correct ring size for a resize
Customer asked if you were a robot
Update the return shipping information on a shipping label and in DB for a repair or resize
Submit a refund request in DB
Assist a customer who was told their LG diamond is moissanite
A follow up on a custom quote in chat results in a custom order
Send the 2-liner to a past 30 days return/ exchange request
Help a customer who wants an expedite by selling a quick ship diamond or setting
Close out a chat by completing the action items
Help a TD customer find a HFPU
Customer writes carrot instead of carat
Make a split payment invoice
Turn a return into an exchange
Assist a burn customer until they are satisfied
A customer says something completely unhinged in chat (send screenshot to Cait for proof)
Follow up on a strict or high priority order's shipping
Successfully complete an upgrade exchange
Post a repair to the repairs channel
Upsell a wedding band
Positive feedback given about you in chat or email
A customer asks to cancel or return because of a breakup
