Assist a SIGcustomer tochange theirshippingaddressA customerasks for aprice matchto a differentstoneSend the 2-liner to a past30 days return/exchangerequestA follow upon a customquote in chatresults in acustom orderUpdate thereturn shippinginformation ona shipping labeland in DB for arepair or resizeClose out achat bycompletingthe actionitemsYou completea multi-stoneinvoice (morethan 2)Help a TDcustomerfind aHFPUPositivefeedbackgiven aboutyou in chator emailSubmit arefundrequest inDBFollow up ona strict orhigh priorityorder'sshippingPost arepair tothe repairschannelA customerasks for aninsaneexpediteCustomerasked ifyou werea robotA customer sayssomethingcompletelyunhinged in chat(send screenshotto Cait for proof)Help acustomerdetermine thecorrect ring sizefor a resizeCustomerwrites carrotinstead ofcaratSend acustomertheir trackingnumberAssist a burncustomeruntil they aresatisfiedUpdatethediamondon a DNAHelp a customerwho wants anexpedite byselling a quickship diamond orsettingTurn areturn intoanexchangeMake asplitpaymentinvoiceAssist acustomer whowas told theirLG diamondis moissaniteA customerasks to cancelor returnbecause of abreakupUpsell aweddingbandYou calla burncustomerSuggest theJM Careplan andthey add it totheir orderSuccessfullycomplete anupgradeexchangeAssist a SIGcustomer tochange theirshippingaddressA customerasks for aprice matchto a differentstoneSend the 2-liner to a past30 days return/exchangerequestA follow upon a customquote in chatresults in acustom orderUpdate thereturn shippinginformation ona shipping labeland in DB for arepair or resizeClose out achat bycompletingthe actionitemsYou completea multi-stoneinvoice (morethan 2)Help a TDcustomerfind aHFPUPositivefeedbackgiven aboutyou in chator emailSubmit arefundrequest inDBFollow up ona strict orhigh priorityorder'sshippingPost arepair tothe repairschannelA customerasks for aninsaneexpediteCustomerasked ifyou werea robotA customer sayssomethingcompletelyunhinged in chat(send screenshotto Cait for proof)Help acustomerdetermine thecorrect ring sizefor a resizeCustomerwrites carrotinstead ofcaratSend acustomertheir trackingnumberAssist a burncustomeruntil they aresatisfiedUpdatethediamondon a DNAHelp a customerwho wants anexpedite byselling a quickship diamond orsettingTurn areturn intoanexchangeMake asplitpaymentinvoiceAssist acustomer whowas told theirLG diamondis moissaniteA customerasks to cancelor returnbecause of abreakupUpsell aweddingbandYou calla burncustomerSuggest theJM Careplan andthey add it totheir orderSuccessfullycomplete anupgradeexchange

Orders Team Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assist a SIG customer to change their shipping address
  2. A customer asks for a price match to a different stone
  3. Send the 2-liner to a past 30 days return/ exchange request
  4. A follow up on a custom quote in chat results in a custom order
  5. Update the return shipping information on a shipping label and in DB for a repair or resize
  6. Close out a chat by completing the action items
  7. You complete a multi-stone invoice (more than 2)
  8. Help a TD customer find a HFPU
  9. Positive feedback given about you in chat or email
  10. Submit a refund request in DB
  11. Follow up on a strict or high priority order's shipping
  12. Post a repair to the repairs channel
  13. A customer asks for an insane expedite
  14. Customer asked if you were a robot
  15. A customer says something completely unhinged in chat (send screenshot to Cait for proof)
  16. Help a customer determine the correct ring size for a resize
  17. Customer writes carrot instead of carat
  18. Send a customer their tracking number
  19. Assist a burn customer until they are satisfied
  20. Update the diamond on a DNA
  21. Help a customer who wants an expedite by selling a quick ship diamond or setting
  22. Turn a return into an exchange
  23. Make a split payment invoice
  24. Assist a customer who was told their LG diamond is moissanite
  25. A customer asks to cancel or return because of a breakup
  26. Upsell a wedding band
  27. You call a burn customer
  28. Suggest the JM Care plan and they add it to their order
  29. Successfully complete an upgrade exchange