Make asplitpaymentinvoiceYou calla burncustomerSend acustomertheir trackingnumberUpsell aweddingbandSuccessfullycomplete anupgradeexchangeCustomerwrites carrotinstead ofcaratYou completea multi-stoneinvoice (morethan 2)Close out achat bycompletingthe actionitemsTurn areturn intoanexchangeHelp acustomerdetermine thecorrect ring sizefor a resizeA customer sayssomethingcompletelyunhinged in chat(send screenshotto Cait for proof)Update thereturn shippinginformation ona shipping labeland in DB for arepair or resizeHelp a customerwho wants anexpedite byselling a quickship diamond orsettingSuggest theJM Careplan andthey add it totheir orderHelp a TDcustomerfind aHFPUA follow upon a customquote in chatresults in acustom orderA customerasks for aprice matchto a differentstoneAssist acustomer whowas told theirLG diamondis moissaniteFollow up ona strict orhigh priorityorder'sshippingA customerasks to cancelor returnbecause of abreakupSubmit arefundrequest inDBSend the 2-liner to a past30 days return/exchangerequestAssist a burncustomeruntil they aresatisfiedAssist a SIGcustomer tochange theirshippingaddressCustomerasked ifyou werea robotUpdatethediamondon a DNAA customerasks for aninsaneexpeditePost arepair tothe repairschannelPositivefeedbackgiven aboutyou in chator emailMake asplitpaymentinvoiceYou calla burncustomerSend acustomertheir trackingnumberUpsell aweddingbandSuccessfullycomplete anupgradeexchangeCustomerwrites carrotinstead ofcaratYou completea multi-stoneinvoice (morethan 2)Close out achat bycompletingthe actionitemsTurn areturn intoanexchangeHelp acustomerdetermine thecorrect ring sizefor a resizeA customer sayssomethingcompletelyunhinged in chat(send screenshotto Cait for proof)Update thereturn shippinginformation ona shipping labeland in DB for arepair or resizeHelp a customerwho wants anexpedite byselling a quickship diamond orsettingSuggest theJM Careplan andthey add it totheir orderHelp a TDcustomerfind aHFPUA follow upon a customquote in chatresults in acustom orderA customerasks for aprice matchto a differentstoneAssist acustomer whowas told theirLG diamondis moissaniteFollow up ona strict orhigh priorityorder'sshippingA customerasks to cancelor returnbecause of abreakupSubmit arefundrequest inDBSend the 2-liner to a past30 days return/exchangerequestAssist a burncustomeruntil they aresatisfiedAssist a SIGcustomer tochange theirshippingaddressCustomerasked ifyou werea robotUpdatethediamondon a DNAA customerasks for aninsaneexpeditePost arepair tothe repairschannelPositivefeedbackgiven aboutyou in chator email

Orders Team Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make a split payment invoice
  2. You call a burn customer
  3. Send a customer their tracking number
  4. Upsell a wedding band
  5. Successfully complete an upgrade exchange
  6. Customer writes carrot instead of carat
  7. You complete a multi-stone invoice (more than 2)
  8. Close out a chat by completing the action items
  9. Turn a return into an exchange
  10. Help a customer determine the correct ring size for a resize
  11. A customer says something completely unhinged in chat (send screenshot to Cait for proof)
  12. Update the return shipping information on a shipping label and in DB for a repair or resize
  13. Help a customer who wants an expedite by selling a quick ship diamond or setting
  14. Suggest the JM Care plan and they add it to their order
  15. Help a TD customer find a HFPU
  16. A follow up on a custom quote in chat results in a custom order
  17. A customer asks for a price match to a different stone
  18. Assist a customer who was told their LG diamond is moissanite
  19. Follow up on a strict or high priority order's shipping
  20. A customer asks to cancel or return because of a breakup
  21. Submit a refund request in DB
  22. Send the 2-liner to a past 30 days return/ exchange request
  23. Assist a burn customer until they are satisfied
  24. Assist a SIG customer to change their shipping address
  25. Customer asked if you were a robot
  26. Update the diamond on a DNA
  27. A customer asks for an insane expedite
  28. Post a repair to the repairs channel
  29. Positive feedback given about you in chat or email