(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Close out a chat by completing the action items
Customer asked if you were a robot
Assist a SIG customer to change their shipping address
You complete a multi-stone invoice (more than 2)
A customer asks for a price match to a different stone
You call a burn customer
Submit a refund request in DB
Successfully complete an upgrade exchange
Update the diamond on a DNA
Make a split payment invoice
Send the 2-liner to a past 30 days return/ exchange request
Upsell a wedding band
Assist a burn customer until they are satisfied
Suggest the JM Care plan and they add it to their order
Follow up on a strict or high priority order's shipping
Help a customer who wants an expedite by selling a quick ship diamond or setting
Help a customer determine the correct ring size for a resize
A customer asks for an insane expedite
Assist a customer who was told their LG diamond is moissanite
A customer says something completely unhinged in chat (send screenshot to Cait for proof)
Customer writes carrot instead of carat
Send a customer their tracking number
Help a TD customer find a HFPU
A customer asks to cancel or return because of a breakup
Turn a return into an exchange
Update the return shipping information on a shipping label and in DB for a repair or resize
A follow up on a custom quote in chat results in a custom order
Positive feedback given about you in chat or email
