(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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A customer asks for a price match to a different stone
Successfully complete an upgrade exchange
Help a TD customer find a HFPU
A customer asks to cancel or return because of a breakup
Update the diamond on a DNA
Update the return shipping information on a shipping label and in DB for a repair or resize
Help a customer determine the correct ring size for a resize
Help a customer who wants an expedite by selling a quick ship diamond or setting
A customer asks for an insane expedite
A follow up on a custom quote in chat results in a custom order
Send the 2-liner to a past 30 days return/ exchange request
Upsell a wedding band
You complete a multi-stone invoice (more than 2)
Assist a customer who was told their LG diamond is moissanite
Assist a SIG customer to change their shipping address
Make a split payment invoice
Submit a refund request in DB
Post a repair to the repairs channel
Close out a chat by completing the action items
A customer says something completely unhinged in chat (send screenshot to Cait for proof)
Customer asked if you were a robot
Follow up on a strict or high priority order's shipping
Turn a return into an exchange
Customer writes carrot instead of carat
You call a burn customer
Send a customer their tracking number
Positive feedback given about you in chat or email
Suggest the JM Care plan and they add it to their order
