(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Follow up on a strict or high priority order's shipping
Customer writes carrot instead of carat
Help a customer determine the correct ring size for a resize
Update the return shipping information on a shipping label and in DB for a repair or resize
Assist a SIG customer to change their shipping address
Turn a return into an exchange
Submit a refund request in DB
Assist a customer who was told their LG diamond is moissanite
A follow up on a custom quote in chat results in a custom order
Help a customer who wants an expedite by selling a quick ship diamond or setting
Help a TD customer find a HFPU
Update the diamond on a DNA
A customer asks for a price match to a different stone
Post a repair to the repairs channel
A customer says something completely unhinged in chat (send screenshot to Cait for proof)
Make a split payment invoice
You call a burn customer
Close out a chat by completing the action items
Suggest the JM Care plan and they add it to their order
A customer asks to cancel or return because of a breakup
You complete a multi-stone invoice (more than 2)
A customer asks for an insane expedite
Assist a burn customer until they are satisfied
Send the 2-liner to a past 30 days return/ exchange request
Send a customer their tracking number
Customer asked if you were a robot
Upsell a wedding band
Successfully complete an upgrade exchange
Positive feedback given about you in chat or email
