(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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A customer asks for an insane expedite
Assist a SIG customer to change their shipping address
Turn a return into an exchange
Post a repair to the repairs channel
A customer asks for a price match to a different stone
Assist a customer who was told their LG diamond is moissanite
You complete a multi-stone invoice (more than 2)
Help a customer who wants an expedite by selling a quick ship diamond or setting
Make a split payment invoice
Successfully complete an upgrade exchange
Submit a refund request in DB
Customer writes carrot instead of carat
Assist a burn customer until they are satisfied
Customer asked if you were a robot
A follow up on a custom quote in chat results in a custom order
Update the return shipping information on a shipping label and in DB for a repair or resize
A customer says something completely unhinged in chat (send screenshot to Cait for proof)
Send a customer their tracking number
Help a TD customer find a HFPU
Positive feedback given about you in chat or email
You call a burn customer
Close out a chat by completing the action items
Follow up on a strict or high priority order's shipping
Suggest the JM Care plan and they add it to their order
Upsell a wedding band
Help a customer determine the correct ring size for a resize
Send the 2-liner to a past 30 days return/ exchange request
A customer asks to cancel or return because of a breakup
