Laughedwith acustomerCheckthesourceGet acomplimentfrom acustomeracknowledgedfrustrationSaytheirname 3xResolvedtheirissueIntroductionFullyVerifiedrestatetheirissuesetupalertsExcellentcelebratewith yourcustomerGave anownershipstatementadditionalassistancede-escalateda callprovidedphonenumberbeforetransferComplimenta customerSurveyMentionWonderfulMyPleasureabsolutelyProvidedanalternativeresolutionrecapDid notusehold"Ican"Laughedwith acustomerCheckthesourceGet acomplimentfrom acustomeracknowledgedfrustrationSaytheirname 3xResolvedtheirissueIntroductionFullyVerifiedrestatetheirissuesetupalertsExcellentcelebratewith yourcustomerGave anownershipstatementadditionalassistancede-escalateda callprovidedphonenumberbeforetransferComplimenta customerSurveyMentionWonderfulMyPleasureabsolutelyProvidedanalternativeresolutionrecapDid notusehold"Ican"

Call Flow Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Laughed with a customer
  2. Check the source
  3. Get a compliment from a customer
  4. acknowledged frustration
  5. Say their name 3x
  6. Resolved their issue
  7. Introduction
  8. Fully Verified
  9. restate their issue
  10. setup alerts
  11. Excellent
  12. celebrate with your customer
  13. Gave an ownership statement
  14. additional assistance
  15. de-escalated a call
  16. provided phone number before transfer
  17. Compliment a customer
  18. Survey Mention
  19. Wonderful
  20. My Pleasure
  21. absolutely
  22. Provided an alternative resolution
  23. recap
  24. Did not use hold
  25. "I can"