absolutelyGet acomplimentfrom acustomerCheckthesourceprovidedphonenumberbeforetransferProvidedanalternativeresolutionComplimenta customersetupalertsde-escalateda callWonderfulSaytheirname 3xrecap"Ican"ExcellentSurveyMentionacknowledgedfrustrationMyPleasureIntroductionrestatetheirissueLaughedwith acustomerGave anownershipstatementadditionalassistancecelebratewith yourcustomerFullyVerifiedResolvedtheirissueDid notuseholdabsolutelyGet acomplimentfrom acustomerCheckthesourceprovidedphonenumberbeforetransferProvidedanalternativeresolutionComplimenta customersetupalertsde-escalateda callWonderfulSaytheirname 3xrecap"Ican"ExcellentSurveyMentionacknowledgedfrustrationMyPleasureIntroductionrestatetheirissueLaughedwith acustomerGave anownershipstatementadditionalassistancecelebratewith yourcustomerFullyVerifiedResolvedtheirissueDid notusehold

Call Flow Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. absolutely
  2. Get a compliment from a customer
  3. Check the source
  4. provided phone number before transfer
  5. Provided an alternative resolution
  6. Compliment a customer
  7. setup alerts
  8. de-escalated a call
  9. Wonderful
  10. Say their name 3x
  11. recap
  12. "I can"
  13. Excellent
  14. Survey Mention
  15. acknowledged frustration
  16. My Pleasure
  17. Introduction
  18. restate their issue
  19. Laughed with a customer
  20. Gave an ownership statement
  21. additional assistance
  22. celebrate with your customer
  23. Fully Verified
  24. Resolved their issue
  25. Did not use hold