celebratewith yourcustomerExcellentSaytheirname 3x"Ican"restatetheirissuesetupalertsde-escalateda callComplimenta customerGave anownershipstatementabsolutelyIntroductionprovidedphonenumberbeforetransferLaughedwith acustomerProvidedanalternativeresolutionWonderfulGet acomplimentfrom acustomerCheckthesourceSurveyMentionDid notuseholdMyPleasureResolvedtheirissueacknowledgedfrustrationadditionalassistanceFullyVerifiedrecapcelebratewith yourcustomerExcellentSaytheirname 3x"Ican"restatetheirissuesetupalertsde-escalateda callComplimenta customerGave anownershipstatementabsolutelyIntroductionprovidedphonenumberbeforetransferLaughedwith acustomerProvidedanalternativeresolutionWonderfulGet acomplimentfrom acustomerCheckthesourceSurveyMentionDid notuseholdMyPleasureResolvedtheirissueacknowledgedfrustrationadditionalassistanceFullyVerifiedrecap

Call Flow Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. celebrate with your customer
  2. Excellent
  3. Say their name 3x
  4. "I can"
  5. restate their issue
  6. setup alerts
  7. de-escalated a call
  8. Compliment a customer
  9. Gave an ownership statement
  10. absolutely
  11. Introduction
  12. provided phone number before transfer
  13. Laughed with a customer
  14. Provided an alternative resolution
  15. Wonderful
  16. Get a compliment from a customer
  17. Check the source
  18. Survey Mention
  19. Did not use hold
  20. My Pleasure
  21. Resolved their issue
  22. acknowledged frustration
  23. additional assistance
  24. Fully Verified
  25. recap