celebratewith yourcustomerProvidedanalternativeresolutionResolvedtheirissueIntroductionGet acomplimentfrom acustomerMyPleasureGave anownershipstatementrestatetheirissueDid notuseholdSaytheirname 3x"Ican"setupalertsCheckthesourceWonderfulacknowledgedfrustrationExcellentde-escalateda callComplimenta customerabsolutelyFullyVerifiedrecapprovidedphonenumberbeforetransferLaughedwith acustomerSurveyMentionadditionalassistancecelebratewith yourcustomerProvidedanalternativeresolutionResolvedtheirissueIntroductionGet acomplimentfrom acustomerMyPleasureGave anownershipstatementrestatetheirissueDid notuseholdSaytheirname 3x"Ican"setupalertsCheckthesourceWonderfulacknowledgedfrustrationExcellentde-escalateda callComplimenta customerabsolutelyFullyVerifiedrecapprovidedphonenumberbeforetransferLaughedwith acustomerSurveyMentionadditionalassistance

Call Flow Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. celebrate with your customer
  2. Provided an alternative resolution
  3. Resolved their issue
  4. Introduction
  5. Get a compliment from a customer
  6. My Pleasure
  7. Gave an ownership statement
  8. restate their issue
  9. Did not use hold
  10. Say their name 3x
  11. "I can"
  12. setup alerts
  13. Check the source
  14. Wonderful
  15. acknowledged frustration
  16. Excellent
  17. de-escalated a call
  18. Compliment a customer
  19. absolutely
  20. Fully Verified
  21. recap
  22. provided phone number before transfer
  23. Laughed with a customer
  24. Survey Mention
  25. additional assistance