absolutelyrecapSaytheirname 3xProvidedanalternativeresolutionrestatetheirissuecelebratewith yourcustomerFullyVerifiedde-escalateda callExcellentacknowledgedfrustrationsetupalertsResolvedtheirissueCheckthesourceDid notuseholdprovidedphonenumberbeforetransferLaughedwith acustomerIntroductionSurveyMentionMyPleasureWonderfuladditionalassistanceComplimenta customer"Ican"Gave anownershipstatementGet acomplimentfrom acustomerabsolutelyrecapSaytheirname 3xProvidedanalternativeresolutionrestatetheirissuecelebratewith yourcustomerFullyVerifiedde-escalateda callExcellentacknowledgedfrustrationsetupalertsResolvedtheirissueCheckthesourceDid notuseholdprovidedphonenumberbeforetransferLaughedwith acustomerIntroductionSurveyMentionMyPleasureWonderfuladditionalassistanceComplimenta customer"Ican"Gave anownershipstatementGet acomplimentfrom acustomer

Call Flow Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. absolutely
  2. recap
  3. Say their name 3x
  4. Provided an alternative resolution
  5. restate their issue
  6. celebrate with your customer
  7. Fully Verified
  8. de-escalated a call
  9. Excellent
  10. acknowledged frustration
  11. setup alerts
  12. Resolved their issue
  13. Check the source
  14. Did not use hold
  15. provided phone number before transfer
  16. Laughed with a customer
  17. Introduction
  18. Survey Mention
  19. My Pleasure
  20. Wonderful
  21. additional assistance
  22. Compliment a customer
  23. "I can"
  24. Gave an ownership statement
  25. Get a compliment from a customer