Complimenta customerCheckthesourceadditionalassistanceGet acomplimentfrom acustomerrestatetheirissueIntroductionWonderfulabsolutely"Ican"setupalertsGave anownershipstatementFullyVerifiedacknowledgedfrustrationprovidedphonenumberbeforetransferProvidedanalternativeresolutionExcellentrecapSurveyMentionLaughedwith acustomerde-escalateda callSaytheirname 3xDid notuseholdResolvedtheirissueMyPleasurecelebratewith yourcustomerComplimenta customerCheckthesourceadditionalassistanceGet acomplimentfrom acustomerrestatetheirissueIntroductionWonderfulabsolutely"Ican"setupalertsGave anownershipstatementFullyVerifiedacknowledgedfrustrationprovidedphonenumberbeforetransferProvidedanalternativeresolutionExcellentrecapSurveyMentionLaughedwith acustomerde-escalateda callSaytheirname 3xDid notuseholdResolvedtheirissueMyPleasurecelebratewith yourcustomer

Call Flow Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Compliment a customer
  2. Check the source
  3. additional assistance
  4. Get a compliment from a customer
  5. restate their issue
  6. Introduction
  7. Wonderful
  8. absolutely
  9. "I can"
  10. setup alerts
  11. Gave an ownership statement
  12. Fully Verified
  13. acknowledged frustration
  14. provided phone number before transfer
  15. Provided an alternative resolution
  16. Excellent
  17. recap
  18. Survey Mention
  19. Laughed with a customer
  20. de-escalated a call
  21. Say their name 3x
  22. Did not use hold
  23. Resolved their issue
  24. My Pleasure
  25. celebrate with your customer