SurveyMentionGet acomplimentfrom acustomerrestatetheirissuecelebratewith yourcustomerResolvedtheirissueprovidedphonenumberbeforetransferabsolutelyadditionalassistanceWonderfulExcellentFullyVerifiedrecapde-escalateda callDid notuseholdCheckthesourceacknowledgedfrustration"Ican"Laughedwith acustomerGave anownershipstatementMyPleasureProvidedanalternativeresolutionComplimenta customerSaytheirname 3xIntroductionsetupalertsSurveyMentionGet acomplimentfrom acustomerrestatetheirissuecelebratewith yourcustomerResolvedtheirissueprovidedphonenumberbeforetransferabsolutelyadditionalassistanceWonderfulExcellentFullyVerifiedrecapde-escalateda callDid notuseholdCheckthesourceacknowledgedfrustration"Ican"Laughedwith acustomerGave anownershipstatementMyPleasureProvidedanalternativeresolutionComplimenta customerSaytheirname 3xIntroductionsetupalerts

Call Flow Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Survey Mention
  2. Get a compliment from a customer
  3. restate their issue
  4. celebrate with your customer
  5. Resolved their issue
  6. provided phone number before transfer
  7. absolutely
  8. additional assistance
  9. Wonderful
  10. Excellent
  11. Fully Verified
  12. recap
  13. de-escalated a call
  14. Did not use hold
  15. Check the source
  16. acknowledged frustration
  17. "I can"
  18. Laughed with a customer
  19. Gave an ownership statement
  20. My Pleasure
  21. Provided an alternative resolution
  22. Compliment a customer
  23. Say their name 3x
  24. Introduction
  25. setup alerts