Introductionsetupalerts"Ican"additionalassistanceGet acomplimentfrom acustomerabsolutelySurveyMentionrestatetheirissueExcellentComplimenta customercelebratewith yourcustomerDid notuseholdde-escalateda callFullyVerifiedCheckthesourceResolvedtheirissueSaytheirname 3xprovidedphonenumberbeforetransferLaughedwith acustomeracknowledgedfrustrationMyPleasureProvidedanalternativeresolutionrecapWonderfulGave anownershipstatementIntroductionsetupalerts"Ican"additionalassistanceGet acomplimentfrom acustomerabsolutelySurveyMentionrestatetheirissueExcellentComplimenta customercelebratewith yourcustomerDid notuseholdde-escalateda callFullyVerifiedCheckthesourceResolvedtheirissueSaytheirname 3xprovidedphonenumberbeforetransferLaughedwith acustomeracknowledgedfrustrationMyPleasureProvidedanalternativeresolutionrecapWonderfulGave anownershipstatement

Call Flow Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Introduction
  2. setup alerts
  3. "I can"
  4. additional assistance
  5. Get a compliment from a customer
  6. absolutely
  7. Survey Mention
  8. restate their issue
  9. Excellent
  10. Compliment a customer
  11. celebrate with your customer
  12. Did not use hold
  13. de-escalated a call
  14. Fully Verified
  15. Check the source
  16. Resolved their issue
  17. Say their name 3x
  18. provided phone number before transfer
  19. Laughed with a customer
  20. acknowledged frustration
  21. My Pleasure
  22. Provided an alternative resolution
  23. recap
  24. Wonderful
  25. Gave an ownership statement