celebratewith yourcustomerMyPleasurerecapabsolutelyacknowledgedfrustrationIntroductionsetupalertsde-escalateda callGet acomplimentfrom acustomerrestatetheirissueComplimenta customeradditionalassistanceWonderfulprovidedphonenumberbeforetransferExcellentDid notuseholdLaughedwith acustomerProvidedanalternativeresolution"Ican"FullyVerifiedCheckthesourceSaytheirname 3xGave anownershipstatementSurveyMentionResolvedtheirissuecelebratewith yourcustomerMyPleasurerecapabsolutelyacknowledgedfrustrationIntroductionsetupalertsde-escalateda callGet acomplimentfrom acustomerrestatetheirissueComplimenta customeradditionalassistanceWonderfulprovidedphonenumberbeforetransferExcellentDid notuseholdLaughedwith acustomerProvidedanalternativeresolution"Ican"FullyVerifiedCheckthesourceSaytheirname 3xGave anownershipstatementSurveyMentionResolvedtheirissue

Call Flow Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. celebrate with your customer
  2. My Pleasure
  3. recap
  4. absolutely
  5. acknowledged frustration
  6. Introduction
  7. setup alerts
  8. de-escalated a call
  9. Get a compliment from a customer
  10. restate their issue
  11. Compliment a customer
  12. additional assistance
  13. Wonderful
  14. provided phone number before transfer
  15. Excellent
  16. Did not use hold
  17. Laughed with a customer
  18. Provided an alternative resolution
  19. "I can"
  20. Fully Verified
  21. Check the source
  22. Say their name 3x
  23. Gave an ownership statement
  24. Survey Mention
  25. Resolved their issue