setupalertsFullyVerifiedadditionalassistancede-escalateda callIntroductionWonderfulComplimenta customerrestatetheirissueabsolutelyMyPleasurerecapSurveyMentionDid notuseholdacknowledgedfrustrationcelebratewith yourcustomerCheckthesourceGet acomplimentfrom acustomerprovidedphonenumberbeforetransferProvidedanalternativeresolution"Ican"ExcellentLaughedwith acustomerSaytheirname 3xGave anownershipstatementResolvedtheirissuesetupalertsFullyVerifiedadditionalassistancede-escalateda callIntroductionWonderfulComplimenta customerrestatetheirissueabsolutelyMyPleasurerecapSurveyMentionDid notuseholdacknowledgedfrustrationcelebratewith yourcustomerCheckthesourceGet acomplimentfrom acustomerprovidedphonenumberbeforetransferProvidedanalternativeresolution"Ican"ExcellentLaughedwith acustomerSaytheirname 3xGave anownershipstatementResolvedtheirissue

Call Flow Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. setup alerts
  2. Fully Verified
  3. additional assistance
  4. de-escalated a call
  5. Introduction
  6. Wonderful
  7. Compliment a customer
  8. restate their issue
  9. absolutely
  10. My Pleasure
  11. recap
  12. Survey Mention
  13. Did not use hold
  14. acknowledged frustration
  15. celebrate with your customer
  16. Check the source
  17. Get a compliment from a customer
  18. provided phone number before transfer
  19. Provided an alternative resolution
  20. "I can"
  21. Excellent
  22. Laughed with a customer
  23. Say their name 3x
  24. Gave an ownership statement
  25. Resolved their issue