MyPleasureProvidedanalternativeresolution"Ican"additionalassistancerecapExcellentDid notuseholdprovidedphonenumberbeforetransferWonderfulGet acomplimentfrom acustomerabsolutelyIntroductionsetupalertsCheckthesourcerestatetheirissueSaytheirname 3xde-escalateda callLaughedwith acustomerGave anownershipstatementResolvedtheirissueSurveyMentionacknowledgedfrustrationcelebratewith yourcustomerComplimenta customerFullyVerifiedMyPleasureProvidedanalternativeresolution"Ican"additionalassistancerecapExcellentDid notuseholdprovidedphonenumberbeforetransferWonderfulGet acomplimentfrom acustomerabsolutelyIntroductionsetupalertsCheckthesourcerestatetheirissueSaytheirname 3xde-escalateda callLaughedwith acustomerGave anownershipstatementResolvedtheirissueSurveyMentionacknowledgedfrustrationcelebratewith yourcustomerComplimenta customerFullyVerified

Call Flow Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. My Pleasure
  2. Provided an alternative resolution
  3. "I can"
  4. additional assistance
  5. recap
  6. Excellent
  7. Did not use hold
  8. provided phone number before transfer
  9. Wonderful
  10. Get a compliment from a customer
  11. absolutely
  12. Introduction
  13. setup alerts
  14. Check the source
  15. restate their issue
  16. Say their name 3x
  17. de-escalated a call
  18. Laughed with a customer
  19. Gave an ownership statement
  20. Resolved their issue
  21. Survey Mention
  22. acknowledged frustration
  23. celebrate with your customer
  24. Compliment a customer
  25. Fully Verified