Complimenta customerGet acomplimentfrom acustomeradditionalassistanceabsolutelycelebratewith yourcustomerProvidedanalternativeresolutionrecapMyPleasureIntroductionWonderfulFullyVerifiedprovidedphonenumberbeforetransferCheckthesourcede-escalateda callrestatetheirissueSurveyMentionGave anownershipstatementLaughedwith acustomerSaytheirname 3x"Ican"ExcellentacknowledgedfrustrationsetupalertsResolvedtheirissueDid notuseholdComplimenta customerGet acomplimentfrom acustomeradditionalassistanceabsolutelycelebratewith yourcustomerProvidedanalternativeresolutionrecapMyPleasureIntroductionWonderfulFullyVerifiedprovidedphonenumberbeforetransferCheckthesourcede-escalateda callrestatetheirissueSurveyMentionGave anownershipstatementLaughedwith acustomerSaytheirname 3x"Ican"ExcellentacknowledgedfrustrationsetupalertsResolvedtheirissueDid notusehold

Call Flow Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Compliment a customer
  2. Get a compliment from a customer
  3. additional assistance
  4. absolutely
  5. celebrate with your customer
  6. Provided an alternative resolution
  7. recap
  8. My Pleasure
  9. Introduction
  10. Wonderful
  11. Fully Verified
  12. provided phone number before transfer
  13. Check the source
  14. de-escalated a call
  15. restate their issue
  16. Survey Mention
  17. Gave an ownership statement
  18. Laughed with a customer
  19. Say their name 3x
  20. "I can"
  21. Excellent
  22. acknowledged frustration
  23. setup alerts
  24. Resolved their issue
  25. Did not use hold