SurveyMentionSaytheirname 3xrecapComplimenta customeracknowledgedfrustrationFullyVerifiedde-escalateda callprovidedphonenumberbeforetransferrestatetheirissuesetupalertsIntroductionCheckthesourceExcellentabsolutelyProvidedanalternativeresolutionGave anownershipstatementResolvedtheirissuecelebratewith yourcustomerMyPleasureLaughedwith acustomeradditionalassistance"Ican"Did notuseholdGet acomplimentfrom acustomerWonderfulSurveyMentionSaytheirname 3xrecapComplimenta customeracknowledgedfrustrationFullyVerifiedde-escalateda callprovidedphonenumberbeforetransferrestatetheirissuesetupalertsIntroductionCheckthesourceExcellentabsolutelyProvidedanalternativeresolutionGave anownershipstatementResolvedtheirissuecelebratewith yourcustomerMyPleasureLaughedwith acustomeradditionalassistance"Ican"Did notuseholdGet acomplimentfrom acustomerWonderful

Call Flow Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Survey Mention
  2. Say their name 3x
  3. recap
  4. Compliment a customer
  5. acknowledged frustration
  6. Fully Verified
  7. de-escalated a call
  8. provided phone number before transfer
  9. restate their issue
  10. setup alerts
  11. Introduction
  12. Check the source
  13. Excellent
  14. absolutely
  15. Provided an alternative resolution
  16. Gave an ownership statement
  17. Resolved their issue
  18. celebrate with your customer
  19. My Pleasure
  20. Laughed with a customer
  21. additional assistance
  22. "I can"
  23. Did not use hold
  24. Get a compliment from a customer
  25. Wonderful