Saytheirname 3xSurveyMentioncelebratewith yourcustomerMyPleasurerestatetheirissueResolvedtheirissueDid notuseholdCheckthesourceadditionalassistancerecapGet acomplimentfrom acustomerExcellentabsolutelyWonderfulsetupalertsde-escalateda callIntroductionGave anownershipstatementProvidedanalternativeresolutionLaughedwith acustomerComplimenta customer"Ican"FullyVerifiedprovidedphonenumberbeforetransferacknowledgedfrustrationSaytheirname 3xSurveyMentioncelebratewith yourcustomerMyPleasurerestatetheirissueResolvedtheirissueDid notuseholdCheckthesourceadditionalassistancerecapGet acomplimentfrom acustomerExcellentabsolutelyWonderfulsetupalertsde-escalateda callIntroductionGave anownershipstatementProvidedanalternativeresolutionLaughedwith acustomerComplimenta customer"Ican"FullyVerifiedprovidedphonenumberbeforetransferacknowledgedfrustration

Call Flow Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Say their name 3x
  2. Survey Mention
  3. celebrate with your customer
  4. My Pleasure
  5. restate their issue
  6. Resolved their issue
  7. Did not use hold
  8. Check the source
  9. additional assistance
  10. recap
  11. Get a compliment from a customer
  12. Excellent
  13. absolutely
  14. Wonderful
  15. setup alerts
  16. de-escalated a call
  17. Introduction
  18. Gave an ownership statement
  19. Provided an alternative resolution
  20. Laughed with a customer
  21. Compliment a customer
  22. "I can"
  23. Fully Verified
  24. provided phone number before transfer
  25. acknowledged frustration