Complimenta customerSurveyMentionWonderfulLaughedwith acustomerFullyVerifiedprovidedphonenumberbeforetransferIntroductionDid notuseholdrecapadditionalassistanceMyPleasureCheckthesourceProvidedanalternativeresolutionrestatetheirissueabsolutelycelebratewith yourcustomerSaytheirname 3xGave anownershipstatementsetupalertsResolvedtheirissueacknowledgedfrustration"Ican"ExcellentGet acomplimentfrom acustomerde-escalateda callComplimenta customerSurveyMentionWonderfulLaughedwith acustomerFullyVerifiedprovidedphonenumberbeforetransferIntroductionDid notuseholdrecapadditionalassistanceMyPleasureCheckthesourceProvidedanalternativeresolutionrestatetheirissueabsolutelycelebratewith yourcustomerSaytheirname 3xGave anownershipstatementsetupalertsResolvedtheirissueacknowledgedfrustration"Ican"ExcellentGet acomplimentfrom acustomerde-escalateda call

Call Flow Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Compliment a customer
  2. Survey Mention
  3. Wonderful
  4. Laughed with a customer
  5. Fully Verified
  6. provided phone number before transfer
  7. Introduction
  8. Did not use hold
  9. recap
  10. additional assistance
  11. My Pleasure
  12. Check the source
  13. Provided an alternative resolution
  14. restate their issue
  15. absolutely
  16. celebrate with your customer
  17. Say their name 3x
  18. Gave an ownership statement
  19. setup alerts
  20. Resolved their issue
  21. acknowledged frustration
  22. "I can"
  23. Excellent
  24. Get a compliment from a customer
  25. de-escalated a call