Whatcode isthe PTODO code?What code wouldwe use if anagent or RN isvisiting a clinicduring theirscheduled hours?What teamsthat wemonitor dowe not pushcodes for?If a sup or leadrequests HFWA inthe chat, do theyneed to list a reasonwhen letting us knowvia chat or schedulechange form?What codeis manualshift tradecode?What method isbest fortrackingschedulechangerequests?How manyagents canwe pull up inthe tradeschedule tab?Whatcode isManagerMO?What tab wouldyou look at foraccurate dailystaffing for allteams but Nursingand Radiology?At whatthreshold do weneed Directorapproval forMeetings?What two placesneed updatedwhen an agentmoves to WFHor back inoffice?Where doyou see whatshift patternis assigned toan agent?How manyhours does a0.9 FTEwork aweek?What code wouldwe use if anagent has anactivity they needto do on the clockbut out of office?Whatdoes FTEstand for?Where canyou find thePC Huddleschedule?Where inWebstationcan we see if aprocess is stillprocessing?Where do yousee when anagent’sstanding 1:1 isschedule foreach month?How oftencan anagent/RNchange theirschedule?How manyhours does a0.6 FTEwork aweek?Are managersable tooverride adenied PTOrequest?Whatspecialtyteams fallunderASCC?Is “Uncle”coveredunder ourbereavementpolicy?When can weallow agentsand RN’s towork throughlunch?How shouldpumpingbreaks beapplied toschedules?When agents arecross trainingtogether where dowe need to list theinformation for thewhole team to beaware of?How oftencanagents/RNsrequest ashift change?Do we allow“approvedat Hire”PTO?What is the timethreshold forbeing out ofadherence for itto affect monthlyadherence?Whatcode isthe PTODO code?What code wouldwe use if anagent or RN isvisiting a clinicduring theirscheduled hours?What teamsthat wemonitor dowe not pushcodes for?If a sup or leadrequests HFWA inthe chat, do theyneed to list a reasonwhen letting us knowvia chat or schedulechange form?What codeis manualshift tradecode?What method isbest fortrackingschedulechangerequests?How manyagents canwe pull up inthe tradeschedule tab?Whatcode isManagerMO?What tab wouldyou look at foraccurate dailystaffing for allteams but Nursingand Radiology?At whatthreshold do weneed Directorapproval forMeetings?What two placesneed updatedwhen an agentmoves to WFHor back inoffice?Where doyou see whatshift patternis assigned toan agent?How manyhours does a0.9 FTEwork aweek?What code wouldwe use if anagent has anactivity they needto do on the clockbut out of office?Whatdoes FTEstand for?Where canyou find thePC Huddleschedule?Where inWebstationcan we see if aprocess is stillprocessing?Where do yousee when anagent’sstanding 1:1 isschedule foreach month?How oftencan anagent/RNchange theirschedule?How manyhours does a0.6 FTEwork aweek?Are managersable tooverride adenied PTOrequest?Whatspecialtyteams fallunderASCC?Is “Uncle”coveredunder ourbereavementpolicy?When can weallow agentsand RN’s towork throughlunch?How shouldpumpingbreaks beapplied toschedules?When agents arecross trainingtogether where dowe need to list theinformation for thewhole team to beaware of?How oftencanagents/RNsrequest ashift change?Do we allow“approvedat Hire”PTO?What is the timethreshold forbeing out ofadherence for itto affect monthlyadherence?

WFM Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What code is the PTO DO code?
  2. What code would we use if an agent or RN is visiting a clinic during their scheduled hours?
  3. What teams that we monitor do we not push codes for?
  4. If a sup or lead requests HFWA in the chat, do they need to list a reason when letting us know via chat or schedule change form?
  5. What code is manual shift trade code?
  6. What method is best for tracking schedule change requests?
  7. How many agents can we pull up in the trade schedule tab?
  8. What code is Manager MO?
  9. What tab would you look at for accurate daily staffing for all teams but Nursing and Radiology?
  10. At what threshold do we need Director approval for Meetings?
  11. What two places need updated when an agent moves to WFH or back in office?
  12. Where do you see what shift pattern is assigned to an agent?
  13. How many hours does a 0.9 FTE work a week?
  14. What code would we use if an agent has an activity they need to do on the clock but out of office?
  15. What does FTE stand for?
  16. Where can you find the PC Huddle schedule?
  17. Where in Webstation can we see if a process is still processing?
  18. Where do you see when an agent’s standing 1:1 is schedule for each month?
  19. How often can an agent/RN change their schedule?
  20. How many hours does a 0.6 FTE work a week?
  21. Are managers able to override a denied PTO request?
  22. What specialty teams fall under ASCC?
  23. Is “Uncle” covered under our bereavement policy?
  24. When can we allow agents and RN’s to work through lunch?
  25. How should pumping breaks be applied to schedules?
  26. When agents are cross training together where do we need to list the information for the whole team to be aware of?
  27. How often can agents/RNs request a shift change?
  28. Do we allow “approved at Hire” PTO?
  29. What is the time threshold for being out of adherence for it to affect monthly adherence?