What is the timethreshold forbeing out ofadherence for itto affect monthlyadherence?What codeis manualshift tradecode?What code wouldwe use if anagent or RN isvisiting a clinicduring theirscheduled hours?When can weallow agentsand RN’s towork throughlunch?Whatcode isManagerMO?What code wouldwe use if anagent has anactivity they needto do on the clockbut out of office?How shouldpumpingbreaks beapplied toschedules?Is “Uncle”coveredunder ourbereavementpolicy?Whatcode isthe PTODO code?What teamsthat wemonitor dowe not pushcodes for?What two placesneed updatedwhen an agentmoves to WFHor back inoffice?Whatspecialtyteams fallunderASCC?Where do yousee when anagent’sstanding 1:1 isschedule foreach month?Whatdoes FTEstand for?What tab wouldyou look at foraccurate dailystaffing for allteams but Nursingand Radiology?Do we allow“approvedat Hire”PTO?What method isbest fortrackingschedulechangerequests?Where doyou see whatshift patternis assigned toan agent?How manyhours does a0.6 FTEwork aweek?When agents arecross trainingtogether where dowe need to list theinformation for thewhole team to beaware of?How manyagents canwe pull up inthe tradeschedule tab?At whatthreshold do weneed Directorapproval forMeetings?How oftencanagents/RNsrequest ashift change?Where inWebstationcan we see if aprocess is stillprocessing?Where canyou find thePC Huddleschedule?If a sup or leadrequests HFWA inthe chat, do theyneed to list a reasonwhen letting us knowvia chat or schedulechange form?How manyhours does a0.9 FTEwork aweek?Are managersable tooverride adenied PTOrequest?How oftencan anagent/RNchange theirschedule?What is the timethreshold forbeing out ofadherence for itto affect monthlyadherence?What codeis manualshift tradecode?What code wouldwe use if anagent or RN isvisiting a clinicduring theirscheduled hours?When can weallow agentsand RN’s towork throughlunch?Whatcode isManagerMO?What code wouldwe use if anagent has anactivity they needto do on the clockbut out of office?How shouldpumpingbreaks beapplied toschedules?Is “Uncle”coveredunder ourbereavementpolicy?Whatcode isthe PTODO code?What teamsthat wemonitor dowe not pushcodes for?What two placesneed updatedwhen an agentmoves to WFHor back inoffice?Whatspecialtyteams fallunderASCC?Where do yousee when anagent’sstanding 1:1 isschedule foreach month?Whatdoes FTEstand for?What tab wouldyou look at foraccurate dailystaffing for allteams but Nursingand Radiology?Do we allow“approvedat Hire”PTO?What method isbest fortrackingschedulechangerequests?Where doyou see whatshift patternis assigned toan agent?How manyhours does a0.6 FTEwork aweek?When agents arecross trainingtogether where dowe need to list theinformation for thewhole team to beaware of?How manyagents canwe pull up inthe tradeschedule tab?At whatthreshold do weneed Directorapproval forMeetings?How oftencanagents/RNsrequest ashift change?Where inWebstationcan we see if aprocess is stillprocessing?Where canyou find thePC Huddleschedule?If a sup or leadrequests HFWA inthe chat, do theyneed to list a reasonwhen letting us knowvia chat or schedulechange form?How manyhours does a0.9 FTEwork aweek?Are managersable tooverride adenied PTOrequest?How oftencan anagent/RNchange theirschedule?

WFM Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What is the time threshold for being out of adherence for it to affect monthly adherence?
  2. What code is manual shift trade code?
  3. What code would we use if an agent or RN is visiting a clinic during their scheduled hours?
  4. When can we allow agents and RN’s to work through lunch?
  5. What code is Manager MO?
  6. What code would we use if an agent has an activity they need to do on the clock but out of office?
  7. How should pumping breaks be applied to schedules?
  8. Is “Uncle” covered under our bereavement policy?
  9. What code is the PTO DO code?
  10. What teams that we monitor do we not push codes for?
  11. What two places need updated when an agent moves to WFH or back in office?
  12. What specialty teams fall under ASCC?
  13. Where do you see when an agent’s standing 1:1 is schedule for each month?
  14. What does FTE stand for?
  15. What tab would you look at for accurate daily staffing for all teams but Nursing and Radiology?
  16. Do we allow “approved at Hire” PTO?
  17. What method is best for tracking schedule change requests?
  18. Where do you see what shift pattern is assigned to an agent?
  19. How many hours does a 0.6 FTE work a week?
  20. When agents are cross training together where do we need to list the information for the whole team to be aware of?
  21. How many agents can we pull up in the trade schedule tab?
  22. At what threshold do we need Director approval for Meetings?
  23. How often can agents/RNs request a shift change?
  24. Where in Webstation can we see if a process is still processing?
  25. Where can you find the PC Huddle schedule?
  26. If a sup or lead requests HFWA in the chat, do they need to list a reason when letting us know via chat or schedule change form?
  27. How many hours does a 0.9 FTE work a week?
  28. Are managers able to override a denied PTO request?
  29. How often can an agent/RN change their schedule?