Where inWebstationcan we see if aprocess is stillprocessing?Are managersable tooverride adenied PTOrequest?Where canyou find thePC Huddleschedule?When can weallow agentsand RN’s towork throughlunch?Whatdoes FTEstand for?How oftencanagents/RNsrequest ashift change?How shouldpumpingbreaks beapplied toschedules?If a sup or leadrequests HFWA inthe chat, do theyneed to list a reasonwhen letting us knowvia chat or schedulechange form?How manyhours does a0.9 FTEwork aweek?Do we allow“approvedat Hire”PTO?How manyhours does a0.6 FTEwork aweek?What teamsthat wemonitor dowe not pushcodes for?At whatthreshold do weneed Directorapproval forMeetings?Whatcode isthe PTODO code?How oftencan anagent/RNchange theirschedule?What is the timethreshold forbeing out ofadherence for itto affect monthlyadherence?What codeis manualshift tradecode?What tab wouldyou look at foraccurate dailystaffing for allteams but Nursingand Radiology?Is “Uncle”coveredunder ourbereavementpolicy?Whatcode isManagerMO?Where do yousee when anagent’sstanding 1:1 isschedule foreach month?What code wouldwe use if anagent has anactivity they needto do on the clockbut out of office?When agents arecross trainingtogether where dowe need to list theinformation for thewhole team to beaware of?What code wouldwe use if anagent or RN isvisiting a clinicduring theirscheduled hours?How manyagents canwe pull up inthe tradeschedule tab?What two placesneed updatedwhen an agentmoves to WFHor back inoffice?Whatspecialtyteams fallunderASCC?What method isbest fortrackingschedulechangerequests?Where doyou see whatshift patternis assigned toan agent?Where inWebstationcan we see if aprocess is stillprocessing?Are managersable tooverride adenied PTOrequest?Where canyou find thePC Huddleschedule?When can weallow agentsand RN’s towork throughlunch?Whatdoes FTEstand for?How oftencanagents/RNsrequest ashift change?How shouldpumpingbreaks beapplied toschedules?If a sup or leadrequests HFWA inthe chat, do theyneed to list a reasonwhen letting us knowvia chat or schedulechange form?How manyhours does a0.9 FTEwork aweek?Do we allow“approvedat Hire”PTO?How manyhours does a0.6 FTEwork aweek?What teamsthat wemonitor dowe not pushcodes for?At whatthreshold do weneed Directorapproval forMeetings?Whatcode isthe PTODO code?How oftencan anagent/RNchange theirschedule?What is the timethreshold forbeing out ofadherence for itto affect monthlyadherence?What codeis manualshift tradecode?What tab wouldyou look at foraccurate dailystaffing for allteams but Nursingand Radiology?Is “Uncle”coveredunder ourbereavementpolicy?Whatcode isManagerMO?Where do yousee when anagent’sstanding 1:1 isschedule foreach month?What code wouldwe use if anagent has anactivity they needto do on the clockbut out of office?When agents arecross trainingtogether where dowe need to list theinformation for thewhole team to beaware of?What code wouldwe use if anagent or RN isvisiting a clinicduring theirscheduled hours?How manyagents canwe pull up inthe tradeschedule tab?What two placesneed updatedwhen an agentmoves to WFHor back inoffice?Whatspecialtyteams fallunderASCC?What method isbest fortrackingschedulechangerequests?Where doyou see whatshift patternis assigned toan agent?

WFM Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Where in Webstation can we see if a process is still processing?
  2. Are managers able to override a denied PTO request?
  3. Where can you find the PC Huddle schedule?
  4. When can we allow agents and RN’s to work through lunch?
  5. What does FTE stand for?
  6. How often can agents/RNs request a shift change?
  7. How should pumping breaks be applied to schedules?
  8. If a sup or lead requests HFWA in the chat, do they need to list a reason when letting us know via chat or schedule change form?
  9. How many hours does a 0.9 FTE work a week?
  10. Do we allow “approved at Hire” PTO?
  11. How many hours does a 0.6 FTE work a week?
  12. What teams that we monitor do we not push codes for?
  13. At what threshold do we need Director approval for Meetings?
  14. What code is the PTO DO code?
  15. How often can an agent/RN change their schedule?
  16. What is the time threshold for being out of adherence for it to affect monthly adherence?
  17. What code is manual shift trade code?
  18. What tab would you look at for accurate daily staffing for all teams but Nursing and Radiology?
  19. Is “Uncle” covered under our bereavement policy?
  20. What code is Manager MO?
  21. Where do you see when an agent’s standing 1:1 is schedule for each month?
  22. What code would we use if an agent has an activity they need to do on the clock but out of office?
  23. When agents are cross training together where do we need to list the information for the whole team to be aware of?
  24. What code would we use if an agent or RN is visiting a clinic during their scheduled hours?
  25. How many agents can we pull up in the trade schedule tab?
  26. What two places need updated when an agent moves to WFH or back in office?
  27. What specialty teams fall under ASCC?
  28. What method is best for tracking schedule change requests?
  29. Where do you see what shift pattern is assigned to an agent?