Whatspecialtyteams fallunderASCC?What is the timethreshold forbeing out ofadherence for itto affect monthlyadherence?Are managersable tooverride adenied PTOrequest?What code wouldwe use if anagent has anactivity they needto do on the clockbut out of office?Is “Uncle”coveredunder ourbereavementpolicy?How manyhours does a0.9 FTEwork aweek?Where do yousee when anagent’sstanding 1:1 isschedule foreach month?If a sup or leadrequests HFWA inthe chat, do theyneed to list a reasonwhen letting us knowvia chat or schedulechange form?What codeis manualshift tradecode?What tab wouldyou look at foraccurate dailystaffing for allteams but Nursingand Radiology?What code wouldwe use if anagent or RN isvisiting a clinicduring theirscheduled hours?When can weallow agentsand RN’s towork throughlunch?How manyagents canwe pull up inthe tradeschedule tab?At whatthreshold do weneed Directorapproval forMeetings?Whatcode isthe PTODO code?Where canyou find thePC Huddleschedule?What two placesneed updatedwhen an agentmoves to WFHor back inoffice?What method isbest fortrackingschedulechangerequests?What teamsthat wemonitor dowe not pushcodes for?How shouldpumpingbreaks beapplied toschedules?How manyhours does a0.6 FTEwork aweek?Where doyou see whatshift patternis assigned toan agent?When agents arecross trainingtogether where dowe need to list theinformation for thewhole team to beaware of?Do we allow“approvedat Hire”PTO?Whatcode isManagerMO?How oftencan anagent/RNchange theirschedule?Where inWebstationcan we see if aprocess is stillprocessing?How oftencanagents/RNsrequest ashift change?Whatdoes FTEstand for?Whatspecialtyteams fallunderASCC?What is the timethreshold forbeing out ofadherence for itto affect monthlyadherence?Are managersable tooverride adenied PTOrequest?What code wouldwe use if anagent has anactivity they needto do on the clockbut out of office?Is “Uncle”coveredunder ourbereavementpolicy?How manyhours does a0.9 FTEwork aweek?Where do yousee when anagent’sstanding 1:1 isschedule foreach month?If a sup or leadrequests HFWA inthe chat, do theyneed to list a reasonwhen letting us knowvia chat or schedulechange form?What codeis manualshift tradecode?What tab wouldyou look at foraccurate dailystaffing for allteams but Nursingand Radiology?What code wouldwe use if anagent or RN isvisiting a clinicduring theirscheduled hours?When can weallow agentsand RN’s towork throughlunch?How manyagents canwe pull up inthe tradeschedule tab?At whatthreshold do weneed Directorapproval forMeetings?Whatcode isthe PTODO code?Where canyou find thePC Huddleschedule?What two placesneed updatedwhen an agentmoves to WFHor back inoffice?What method isbest fortrackingschedulechangerequests?What teamsthat wemonitor dowe not pushcodes for?How shouldpumpingbreaks beapplied toschedules?How manyhours does a0.6 FTEwork aweek?Where doyou see whatshift patternis assigned toan agent?When agents arecross trainingtogether where dowe need to list theinformation for thewhole team to beaware of?Do we allow“approvedat Hire”PTO?Whatcode isManagerMO?How oftencan anagent/RNchange theirschedule?Where inWebstationcan we see if aprocess is stillprocessing?How oftencanagents/RNsrequest ashift change?Whatdoes FTEstand for?

WFM Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What specialty teams fall under ASCC?
  2. What is the time threshold for being out of adherence for it to affect monthly adherence?
  3. Are managers able to override a denied PTO request?
  4. What code would we use if an agent has an activity they need to do on the clock but out of office?
  5. Is “Uncle” covered under our bereavement policy?
  6. How many hours does a 0.9 FTE work a week?
  7. Where do you see when an agent’s standing 1:1 is schedule for each month?
  8. If a sup or lead requests HFWA in the chat, do they need to list a reason when letting us know via chat or schedule change form?
  9. What code is manual shift trade code?
  10. What tab would you look at for accurate daily staffing for all teams but Nursing and Radiology?
  11. What code would we use if an agent or RN is visiting a clinic during their scheduled hours?
  12. When can we allow agents and RN’s to work through lunch?
  13. How many agents can we pull up in the trade schedule tab?
  14. At what threshold do we need Director approval for Meetings?
  15. What code is the PTO DO code?
  16. Where can you find the PC Huddle schedule?
  17. What two places need updated when an agent moves to WFH or back in office?
  18. What method is best for tracking schedule change requests?
  19. What teams that we monitor do we not push codes for?
  20. How should pumping breaks be applied to schedules?
  21. How many hours does a 0.6 FTE work a week?
  22. Where do you see what shift pattern is assigned to an agent?
  23. When agents are cross training together where do we need to list the information for the whole team to be aware of?
  24. Do we allow “approved at Hire” PTO?
  25. What code is Manager MO?
  26. How often can an agent/RN change their schedule?
  27. Where in Webstation can we see if a process is still processing?
  28. How often can agents/RNs request a shift change?
  29. What does FTE stand for?