Where do yousee when anagent’sstanding 1:1 isschedule foreach month?How oftencan anagent/RNchange theirschedule?What is the timethreshold forbeing out ofadherence for itto affect monthlyadherence?Where doyou see whatshift patternis assigned toan agent?When agents arecross trainingtogether where dowe need to list theinformation for thewhole team to beaware of?How manyhours does a0.6 FTEwork aweek?What method isbest fortrackingschedulechangerequests?Are managersable tooverride adenied PTOrequest?What code wouldwe use if anagent or RN isvisiting a clinicduring theirscheduled hours?Whatcode isManagerMO?How manyagents canwe pull up inthe tradeschedule tab?What codeis manualshift tradecode?Is “Uncle”coveredunder ourbereavementpolicy?What two placesneed updatedwhen an agentmoves to WFHor back inoffice?When can weallow agentsand RN’s towork throughlunch?What tab wouldyou look at foraccurate dailystaffing for allteams but Nursingand Radiology?Whatcode isthe PTODO code?How oftencanagents/RNsrequest ashift change?Whatdoes FTEstand for?What code wouldwe use if anagent has anactivity they needto do on the clockbut out of office?At whatthreshold do weneed Directorapproval forMeetings?How shouldpumpingbreaks beapplied toschedules?What teamsthat wemonitor dowe not pushcodes for?How manyhours does a0.9 FTEwork aweek?Do we allow“approvedat Hire”PTO?If a sup or leadrequests HFWA inthe chat, do theyneed to list a reasonwhen letting us knowvia chat or schedulechange form?Where canyou find thePC Huddleschedule?Where inWebstationcan we see if aprocess is stillprocessing?Whatspecialtyteams fallunderASCC?Where do yousee when anagent’sstanding 1:1 isschedule foreach month?How oftencan anagent/RNchange theirschedule?What is the timethreshold forbeing out ofadherence for itto affect monthlyadherence?Where doyou see whatshift patternis assigned toan agent?When agents arecross trainingtogether where dowe need to list theinformation for thewhole team to beaware of?How manyhours does a0.6 FTEwork aweek?What method isbest fortrackingschedulechangerequests?Are managersable tooverride adenied PTOrequest?What code wouldwe use if anagent or RN isvisiting a clinicduring theirscheduled hours?Whatcode isManagerMO?How manyagents canwe pull up inthe tradeschedule tab?What codeis manualshift tradecode?Is “Uncle”coveredunder ourbereavementpolicy?What two placesneed updatedwhen an agentmoves to WFHor back inoffice?When can weallow agentsand RN’s towork throughlunch?What tab wouldyou look at foraccurate dailystaffing for allteams but Nursingand Radiology?Whatcode isthe PTODO code?How oftencanagents/RNsrequest ashift change?Whatdoes FTEstand for?What code wouldwe use if anagent has anactivity they needto do on the clockbut out of office?At whatthreshold do weneed Directorapproval forMeetings?How shouldpumpingbreaks beapplied toschedules?What teamsthat wemonitor dowe not pushcodes for?How manyhours does a0.9 FTEwork aweek?Do we allow“approvedat Hire”PTO?If a sup or leadrequests HFWA inthe chat, do theyneed to list a reasonwhen letting us knowvia chat or schedulechange form?Where canyou find thePC Huddleschedule?Where inWebstationcan we see if aprocess is stillprocessing?Whatspecialtyteams fallunderASCC?

WFM Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Where do you see when an agent’s standing 1:1 is schedule for each month?
  2. How often can an agent/RN change their schedule?
  3. What is the time threshold for being out of adherence for it to affect monthly adherence?
  4. Where do you see what shift pattern is assigned to an agent?
  5. When agents are cross training together where do we need to list the information for the whole team to be aware of?
  6. How many hours does a 0.6 FTE work a week?
  7. What method is best for tracking schedule change requests?
  8. Are managers able to override a denied PTO request?
  9. What code would we use if an agent or RN is visiting a clinic during their scheduled hours?
  10. What code is Manager MO?
  11. How many agents can we pull up in the trade schedule tab?
  12. What code is manual shift trade code?
  13. Is “Uncle” covered under our bereavement policy?
  14. What two places need updated when an agent moves to WFH or back in office?
  15. When can we allow agents and RN’s to work through lunch?
  16. What tab would you look at for accurate daily staffing for all teams but Nursing and Radiology?
  17. What code is the PTO DO code?
  18. How often can agents/RNs request a shift change?
  19. What does FTE stand for?
  20. What code would we use if an agent has an activity they need to do on the clock but out of office?
  21. At what threshold do we need Director approval for Meetings?
  22. How should pumping breaks be applied to schedules?
  23. What teams that we monitor do we not push codes for?
  24. How many hours does a 0.9 FTE work a week?
  25. Do we allow “approved at Hire” PTO?
  26. If a sup or lead requests HFWA in the chat, do they need to list a reason when letting us know via chat or schedule change form?
  27. Where can you find the PC Huddle schedule?
  28. Where in Webstation can we see if a process is still processing?
  29. What specialty teams fall under ASCC?