How manyhours does a0.6 FTEwork aweek?Whatdoes FTEstand for?What two placesneed updatedwhen an agentmoves to WFHor back inoffice?Are managersable tooverride adenied PTOrequest?How shouldpumpingbreaks beapplied toschedules?How oftencanagents/RNsrequest ashift change?Whatspecialtyteams fallunderASCC?Where canyou find thePC Huddleschedule?Do we allow“approvedat Hire”PTO?When can weallow agentsand RN’s towork throughlunch?Where do yousee when anagent’sstanding 1:1 isschedule foreach month?What code wouldwe use if anagent or RN isvisiting a clinicduring theirscheduled hours?What codeis manualshift tradecode?What teamsthat wemonitor dowe not pushcodes for?What method isbest fortrackingschedulechangerequests?Whatcode isManagerMO?What code wouldwe use if anagent has anactivity they needto do on the clockbut out of office?How oftencan anagent/RNchange theirschedule?Whatcode isthe PTODO code?Where inWebstationcan we see if aprocess is stillprocessing?How manyagents canwe pull up inthe tradeschedule tab?Where doyou see whatshift patternis assigned toan agent?If a sup or leadrequests HFWA inthe chat, do theyneed to list a reasonwhen letting us knowvia chat or schedulechange form?How manyhours does a0.9 FTEwork aweek?What tab wouldyou look at foraccurate dailystaffing for allteams but Nursingand Radiology?When agents arecross trainingtogether where dowe need to list theinformation for thewhole team to beaware of?At whatthreshold do weneed Directorapproval forMeetings?What is the timethreshold forbeing out ofadherence for itto affect monthlyadherence?Is “Uncle”coveredunder ourbereavementpolicy?How manyhours does a0.6 FTEwork aweek?Whatdoes FTEstand for?What two placesneed updatedwhen an agentmoves to WFHor back inoffice?Are managersable tooverride adenied PTOrequest?How shouldpumpingbreaks beapplied toschedules?How oftencanagents/RNsrequest ashift change?Whatspecialtyteams fallunderASCC?Where canyou find thePC Huddleschedule?Do we allow“approvedat Hire”PTO?When can weallow agentsand RN’s towork throughlunch?Where do yousee when anagent’sstanding 1:1 isschedule foreach month?What code wouldwe use if anagent or RN isvisiting a clinicduring theirscheduled hours?What codeis manualshift tradecode?What teamsthat wemonitor dowe not pushcodes for?What method isbest fortrackingschedulechangerequests?Whatcode isManagerMO?What code wouldwe use if anagent has anactivity they needto do on the clockbut out of office?How oftencan anagent/RNchange theirschedule?Whatcode isthe PTODO code?Where inWebstationcan we see if aprocess is stillprocessing?How manyagents canwe pull up inthe tradeschedule tab?Where doyou see whatshift patternis assigned toan agent?If a sup or leadrequests HFWA inthe chat, do theyneed to list a reasonwhen letting us knowvia chat or schedulechange form?How manyhours does a0.9 FTEwork aweek?What tab wouldyou look at foraccurate dailystaffing for allteams but Nursingand Radiology?When agents arecross trainingtogether where dowe need to list theinformation for thewhole team to beaware of?At whatthreshold do weneed Directorapproval forMeetings?What is the timethreshold forbeing out ofadherence for itto affect monthlyadherence?Is “Uncle”coveredunder ourbereavementpolicy?

WFM Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. How many hours does a 0.6 FTE work a week?
  2. What does FTE stand for?
  3. What two places need updated when an agent moves to WFH or back in office?
  4. Are managers able to override a denied PTO request?
  5. How should pumping breaks be applied to schedules?
  6. How often can agents/RNs request a shift change?
  7. What specialty teams fall under ASCC?
  8. Where can you find the PC Huddle schedule?
  9. Do we allow “approved at Hire” PTO?
  10. When can we allow agents and RN’s to work through lunch?
  11. Where do you see when an agent’s standing 1:1 is schedule for each month?
  12. What code would we use if an agent or RN is visiting a clinic during their scheduled hours?
  13. What code is manual shift trade code?
  14. What teams that we monitor do we not push codes for?
  15. What method is best for tracking schedule change requests?
  16. What code is Manager MO?
  17. What code would we use if an agent has an activity they need to do on the clock but out of office?
  18. How often can an agent/RN change their schedule?
  19. What code is the PTO DO code?
  20. Where in Webstation can we see if a process is still processing?
  21. How many agents can we pull up in the trade schedule tab?
  22. Where do you see what shift pattern is assigned to an agent?
  23. If a sup or lead requests HFWA in the chat, do they need to list a reason when letting us know via chat or schedule change form?
  24. How many hours does a 0.9 FTE work a week?
  25. What tab would you look at for accurate daily staffing for all teams but Nursing and Radiology?
  26. When agents are cross training together where do we need to list the information for the whole team to be aware of?
  27. At what threshold do we need Director approval for Meetings?
  28. What is the time threshold for being out of adherence for it to affect monthly adherence?
  29. Is “Uncle” covered under our bereavement policy?