If a sup or leadrequests HFWA inthe chat, do theyneed to list a reasonwhen letting us knowvia chat or schedulechange form?At whatthreshold do weneed Directorapproval forMeetings?Are managersable tooverride adenied PTOrequest?How manyhours does a0.6 FTEwork aweek?Do we allow“approvedat Hire”PTO?What code wouldwe use if anagent has anactivity they needto do on the clockbut out of office?Whatcode isthe PTODO code?What teamsthat wemonitor dowe not pushcodes for?When can weallow agentsand RN’s towork throughlunch?How oftencan anagent/RNchange theirschedule?What two placesneed updatedwhen an agentmoves to WFHor back inoffice?When agents arecross trainingtogether where dowe need to list theinformation for thewhole team to beaware of?How shouldpumpingbreaks beapplied toschedules?How oftencanagents/RNsrequest ashift change?Whatdoes FTEstand for?How manyagents canwe pull up inthe tradeschedule tab?What code wouldwe use if anagent or RN isvisiting a clinicduring theirscheduled hours?Whatspecialtyteams fallunderASCC?What codeis manualshift tradecode?Where inWebstationcan we see if aprocess is stillprocessing?How manyhours does a0.9 FTEwork aweek?What is the timethreshold forbeing out ofadherence for itto affect monthlyadherence?What tab wouldyou look at foraccurate dailystaffing for allteams but Nursingand Radiology?Whatcode isManagerMO?Is “Uncle”coveredunder ourbereavementpolicy?Where do yousee when anagent’sstanding 1:1 isschedule foreach month?Where doyou see whatshift patternis assigned toan agent?Where canyou find thePC Huddleschedule?What method isbest fortrackingschedulechangerequests?If a sup or leadrequests HFWA inthe chat, do theyneed to list a reasonwhen letting us knowvia chat or schedulechange form?At whatthreshold do weneed Directorapproval forMeetings?Are managersable tooverride adenied PTOrequest?How manyhours does a0.6 FTEwork aweek?Do we allow“approvedat Hire”PTO?What code wouldwe use if anagent has anactivity they needto do on the clockbut out of office?Whatcode isthe PTODO code?What teamsthat wemonitor dowe not pushcodes for?When can weallow agentsand RN’s towork throughlunch?How oftencan anagent/RNchange theirschedule?What two placesneed updatedwhen an agentmoves to WFHor back inoffice?When agents arecross trainingtogether where dowe need to list theinformation for thewhole team to beaware of?How shouldpumpingbreaks beapplied toschedules?How oftencanagents/RNsrequest ashift change?Whatdoes FTEstand for?How manyagents canwe pull up inthe tradeschedule tab?What code wouldwe use if anagent or RN isvisiting a clinicduring theirscheduled hours?Whatspecialtyteams fallunderASCC?What codeis manualshift tradecode?Where inWebstationcan we see if aprocess is stillprocessing?How manyhours does a0.9 FTEwork aweek?What is the timethreshold forbeing out ofadherence for itto affect monthlyadherence?What tab wouldyou look at foraccurate dailystaffing for allteams but Nursingand Radiology?Whatcode isManagerMO?Is “Uncle”coveredunder ourbereavementpolicy?Where do yousee when anagent’sstanding 1:1 isschedule foreach month?Where doyou see whatshift patternis assigned toan agent?Where canyou find thePC Huddleschedule?What method isbest fortrackingschedulechangerequests?

WFM Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. If a sup or lead requests HFWA in the chat, do they need to list a reason when letting us know via chat or schedule change form?
  2. At what threshold do we need Director approval for Meetings?
  3. Are managers able to override a denied PTO request?
  4. How many hours does a 0.6 FTE work a week?
  5. Do we allow “approved at Hire” PTO?
  6. What code would we use if an agent has an activity they need to do on the clock but out of office?
  7. What code is the PTO DO code?
  8. What teams that we monitor do we not push codes for?
  9. When can we allow agents and RN’s to work through lunch?
  10. How often can an agent/RN change their schedule?
  11. What two places need updated when an agent moves to WFH or back in office?
  12. When agents are cross training together where do we need to list the information for the whole team to be aware of?
  13. How should pumping breaks be applied to schedules?
  14. How often can agents/RNs request a shift change?
  15. What does FTE stand for?
  16. How many agents can we pull up in the trade schedule tab?
  17. What code would we use if an agent or RN is visiting a clinic during their scheduled hours?
  18. What specialty teams fall under ASCC?
  19. What code is manual shift trade code?
  20. Where in Webstation can we see if a process is still processing?
  21. How many hours does a 0.9 FTE work a week?
  22. What is the time threshold for being out of adherence for it to affect monthly adherence?
  23. What tab would you look at for accurate daily staffing for all teams but Nursing and Radiology?
  24. What code is Manager MO?
  25. Is “Uncle” covered under our bereavement policy?
  26. Where do you see when an agent’s standing 1:1 is schedule for each month?
  27. Where do you see what shift pattern is assigned to an agent?
  28. Where can you find the PC Huddle schedule?
  29. What method is best for tracking schedule change requests?