Whatdoes FTEstand for?How oftencan anagent/RNchange theirschedule?What teamsthat wemonitor dowe not pushcodes for?What codeis manualshift tradecode?Where inWebstationcan we see if aprocess is stillprocessing?What method isbest fortrackingschedulechangerequests?How manyhours does a0.9 FTEwork aweek?Where do yousee when anagent’sstanding 1:1 isschedule foreach month?Where doyou see whatshift patternis assigned toan agent?Is “Uncle”coveredunder ourbereavementpolicy?What code wouldwe use if anagent or RN isvisiting a clinicduring theirscheduled hours?What code wouldwe use if anagent has anactivity they needto do on the clockbut out of office?Do we allow“approvedat Hire”PTO?When can weallow agentsand RN’s towork throughlunch?How manyagents canwe pull up inthe tradeschedule tab?What is the timethreshold forbeing out ofadherence for itto affect monthlyadherence?Whatcode isManagerMO?Where canyou find thePC Huddleschedule?When agents arecross trainingtogether where dowe need to list theinformation for thewhole team to beaware of?How manyhours does a0.6 FTEwork aweek?If a sup or leadrequests HFWA inthe chat, do theyneed to list a reasonwhen letting us knowvia chat or schedulechange form?How shouldpumpingbreaks beapplied toschedules?Whatcode isthe PTODO code?What tab wouldyou look at foraccurate dailystaffing for allteams but Nursingand Radiology?At whatthreshold do weneed Directorapproval forMeetings?How oftencanagents/RNsrequest ashift change?What two placesneed updatedwhen an agentmoves to WFHor back inoffice?Whatspecialtyteams fallunderASCC?Are managersable tooverride adenied PTOrequest?Whatdoes FTEstand for?How oftencan anagent/RNchange theirschedule?What teamsthat wemonitor dowe not pushcodes for?What codeis manualshift tradecode?Where inWebstationcan we see if aprocess is stillprocessing?What method isbest fortrackingschedulechangerequests?How manyhours does a0.9 FTEwork aweek?Where do yousee when anagent’sstanding 1:1 isschedule foreach month?Where doyou see whatshift patternis assigned toan agent?Is “Uncle”coveredunder ourbereavementpolicy?What code wouldwe use if anagent or RN isvisiting a clinicduring theirscheduled hours?What code wouldwe use if anagent has anactivity they needto do on the clockbut out of office?Do we allow“approvedat Hire”PTO?When can weallow agentsand RN’s towork throughlunch?How manyagents canwe pull up inthe tradeschedule tab?What is the timethreshold forbeing out ofadherence for itto affect monthlyadherence?Whatcode isManagerMO?Where canyou find thePC Huddleschedule?When agents arecross trainingtogether where dowe need to list theinformation for thewhole team to beaware of?How manyhours does a0.6 FTEwork aweek?If a sup or leadrequests HFWA inthe chat, do theyneed to list a reasonwhen letting us knowvia chat or schedulechange form?How shouldpumpingbreaks beapplied toschedules?Whatcode isthe PTODO code?What tab wouldyou look at foraccurate dailystaffing for allteams but Nursingand Radiology?At whatthreshold do weneed Directorapproval forMeetings?How oftencanagents/RNsrequest ashift change?What two placesneed updatedwhen an agentmoves to WFHor back inoffice?Whatspecialtyteams fallunderASCC?Are managersable tooverride adenied PTOrequest?

WFM Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What does FTE stand for?
  2. How often can an agent/RN change their schedule?
  3. What teams that we monitor do we not push codes for?
  4. What code is manual shift trade code?
  5. Where in Webstation can we see if a process is still processing?
  6. What method is best for tracking schedule change requests?
  7. How many hours does a 0.9 FTE work a week?
  8. Where do you see when an agent’s standing 1:1 is schedule for each month?
  9. Where do you see what shift pattern is assigned to an agent?
  10. Is “Uncle” covered under our bereavement policy?
  11. What code would we use if an agent or RN is visiting a clinic during their scheduled hours?
  12. What code would we use if an agent has an activity they need to do on the clock but out of office?
  13. Do we allow “approved at Hire” PTO?
  14. When can we allow agents and RN’s to work through lunch?
  15. How many agents can we pull up in the trade schedule tab?
  16. What is the time threshold for being out of adherence for it to affect monthly adherence?
  17. What code is Manager MO?
  18. Where can you find the PC Huddle schedule?
  19. When agents are cross training together where do we need to list the information for the whole team to be aware of?
  20. How many hours does a 0.6 FTE work a week?
  21. If a sup or lead requests HFWA in the chat, do they need to list a reason when letting us know via chat or schedule change form?
  22. How should pumping breaks be applied to schedules?
  23. What code is the PTO DO code?
  24. What tab would you look at for accurate daily staffing for all teams but Nursing and Radiology?
  25. At what threshold do we need Director approval for Meetings?
  26. How often can agents/RNs request a shift change?
  27. What two places need updated when an agent moves to WFH or back in office?
  28. What specialty teams fall under ASCC?
  29. Are managers able to override a denied PTO request?