When can weallow agentsand RN’s towork throughlunch?What codeis manualshift tradecode?What tab wouldyou look at foraccurate dailystaffing for allteams but Nursingand Radiology?Are managersable tooverride adenied PTOrequest?At whatthreshold do weneed Directorapproval forMeetings?How manyhours does a0.9 FTEwork aweek?Where doyou see whatshift patternis assigned toan agent?What code wouldwe use if anagent has anactivity they needto do on the clockbut out of office?Is “Uncle”coveredunder ourbereavementpolicy?What is the timethreshold forbeing out ofadherence for itto affect monthlyadherence?Whatspecialtyteams fallunderASCC?Whatcode isManagerMO?Whatcode isthe PTODO code?What teamsthat wemonitor dowe not pushcodes for?When agents arecross trainingtogether where dowe need to list theinformation for thewhole team to beaware of?How shouldpumpingbreaks beapplied toschedules?How oftencan anagent/RNchange theirschedule?If a sup or leadrequests HFWA inthe chat, do theyneed to list a reasonwhen letting us knowvia chat or schedulechange form?How oftencanagents/RNsrequest ashift change?How manyhours does a0.6 FTEwork aweek?What code wouldwe use if anagent or RN isvisiting a clinicduring theirscheduled hours?Do we allow“approvedat Hire”PTO?Where do yousee when anagent’sstanding 1:1 isschedule foreach month?What method isbest fortrackingschedulechangerequests?Where inWebstationcan we see if aprocess is stillprocessing?What two placesneed updatedwhen an agentmoves to WFHor back inoffice?Where canyou find thePC Huddleschedule?How manyagents canwe pull up inthe tradeschedule tab?Whatdoes FTEstand for?When can weallow agentsand RN’s towork throughlunch?What codeis manualshift tradecode?What tab wouldyou look at foraccurate dailystaffing for allteams but Nursingand Radiology?Are managersable tooverride adenied PTOrequest?At whatthreshold do weneed Directorapproval forMeetings?How manyhours does a0.9 FTEwork aweek?Where doyou see whatshift patternis assigned toan agent?What code wouldwe use if anagent has anactivity they needto do on the clockbut out of office?Is “Uncle”coveredunder ourbereavementpolicy?What is the timethreshold forbeing out ofadherence for itto affect monthlyadherence?Whatspecialtyteams fallunderASCC?Whatcode isManagerMO?Whatcode isthe PTODO code?What teamsthat wemonitor dowe not pushcodes for?When agents arecross trainingtogether where dowe need to list theinformation for thewhole team to beaware of?How shouldpumpingbreaks beapplied toschedules?How oftencan anagent/RNchange theirschedule?If a sup or leadrequests HFWA inthe chat, do theyneed to list a reasonwhen letting us knowvia chat or schedulechange form?How oftencanagents/RNsrequest ashift change?How manyhours does a0.6 FTEwork aweek?What code wouldwe use if anagent or RN isvisiting a clinicduring theirscheduled hours?Do we allow“approvedat Hire”PTO?Where do yousee when anagent’sstanding 1:1 isschedule foreach month?What method isbest fortrackingschedulechangerequests?Where inWebstationcan we see if aprocess is stillprocessing?What two placesneed updatedwhen an agentmoves to WFHor back inoffice?Where canyou find thePC Huddleschedule?How manyagents canwe pull up inthe tradeschedule tab?Whatdoes FTEstand for?

WFM Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. When can we allow agents and RN’s to work through lunch?
  2. What code is manual shift trade code?
  3. What tab would you look at for accurate daily staffing for all teams but Nursing and Radiology?
  4. Are managers able to override a denied PTO request?
  5. At what threshold do we need Director approval for Meetings?
  6. How many hours does a 0.9 FTE work a week?
  7. Where do you see what shift pattern is assigned to an agent?
  8. What code would we use if an agent has an activity they need to do on the clock but out of office?
  9. Is “Uncle” covered under our bereavement policy?
  10. What is the time threshold for being out of adherence for it to affect monthly adherence?
  11. What specialty teams fall under ASCC?
  12. What code is Manager MO?
  13. What code is the PTO DO code?
  14. What teams that we monitor do we not push codes for?
  15. When agents are cross training together where do we need to list the information for the whole team to be aware of?
  16. How should pumping breaks be applied to schedules?
  17. How often can an agent/RN change their schedule?
  18. If a sup or lead requests HFWA in the chat, do they need to list a reason when letting us know via chat or schedule change form?
  19. How often can agents/RNs request a shift change?
  20. How many hours does a 0.6 FTE work a week?
  21. What code would we use if an agent or RN is visiting a clinic during their scheduled hours?
  22. Do we allow “approved at Hire” PTO?
  23. Where do you see when an agent’s standing 1:1 is schedule for each month?
  24. What method is best for tracking schedule change requests?
  25. Where in Webstation can we see if a process is still processing?
  26. What two places need updated when an agent moves to WFH or back in office?
  27. Where can you find the PC Huddle schedule?
  28. How many agents can we pull up in the trade schedule tab?
  29. What does FTE stand for?