How oftencanagents/RNsrequest ashift change?What is the timethreshold forbeing out ofadherence for itto affect monthlyadherence?What codeis manualshift tradecode?Whatcode isthe PTODO code?Where inWebstationcan we see if aprocess is stillprocessing?Is “Uncle”coveredunder ourbereavementpolicy?Whatdoes FTEstand for?When agents arecross trainingtogether where dowe need to list theinformation for thewhole team to beaware of?How oftencan anagent/RNchange theirschedule?Where doyou see whatshift patternis assigned toan agent?What teamsthat wemonitor dowe not pushcodes for?How manyhours does a0.9 FTEwork aweek?Are managersable tooverride adenied PTOrequest?What tab wouldyou look at foraccurate dailystaffing for allteams but Nursingand Radiology?Whatspecialtyteams fallunderASCC?How manyagents canwe pull up inthe tradeschedule tab?Where canyou find thePC Huddleschedule?When can weallow agentsand RN’s towork throughlunch?What code wouldwe use if anagent or RN isvisiting a clinicduring theirscheduled hours?How shouldpumpingbreaks beapplied toschedules?What code wouldwe use if anagent has anactivity they needto do on the clockbut out of office?Where do yousee when anagent’sstanding 1:1 isschedule foreach month?How manyhours does a0.6 FTEwork aweek?Do we allow“approvedat Hire”PTO?At whatthreshold do weneed Directorapproval forMeetings?What two placesneed updatedwhen an agentmoves to WFHor back inoffice?If a sup or leadrequests HFWA inthe chat, do theyneed to list a reasonwhen letting us knowvia chat or schedulechange form?What method isbest fortrackingschedulechangerequests?Whatcode isManagerMO?How oftencanagents/RNsrequest ashift change?What is the timethreshold forbeing out ofadherence for itto affect monthlyadherence?What codeis manualshift tradecode?Whatcode isthe PTODO code?Where inWebstationcan we see if aprocess is stillprocessing?Is “Uncle”coveredunder ourbereavementpolicy?Whatdoes FTEstand for?When agents arecross trainingtogether where dowe need to list theinformation for thewhole team to beaware of?How oftencan anagent/RNchange theirschedule?Where doyou see whatshift patternis assigned toan agent?What teamsthat wemonitor dowe not pushcodes for?How manyhours does a0.9 FTEwork aweek?Are managersable tooverride adenied PTOrequest?What tab wouldyou look at foraccurate dailystaffing for allteams but Nursingand Radiology?Whatspecialtyteams fallunderASCC?How manyagents canwe pull up inthe tradeschedule tab?Where canyou find thePC Huddleschedule?When can weallow agentsand RN’s towork throughlunch?What code wouldwe use if anagent or RN isvisiting a clinicduring theirscheduled hours?How shouldpumpingbreaks beapplied toschedules?What code wouldwe use if anagent has anactivity they needto do on the clockbut out of office?Where do yousee when anagent’sstanding 1:1 isschedule foreach month?How manyhours does a0.6 FTEwork aweek?Do we allow“approvedat Hire”PTO?At whatthreshold do weneed Directorapproval forMeetings?What two placesneed updatedwhen an agentmoves to WFHor back inoffice?If a sup or leadrequests HFWA inthe chat, do theyneed to list a reasonwhen letting us knowvia chat or schedulechange form?What method isbest fortrackingschedulechangerequests?Whatcode isManagerMO?

WFM Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. How often can agents/RNs request a shift change?
  2. What is the time threshold for being out of adherence for it to affect monthly adherence?
  3. What code is manual shift trade code?
  4. What code is the PTO DO code?
  5. Where in Webstation can we see if a process is still processing?
  6. Is “Uncle” covered under our bereavement policy?
  7. What does FTE stand for?
  8. When agents are cross training together where do we need to list the information for the whole team to be aware of?
  9. How often can an agent/RN change their schedule?
  10. Where do you see what shift pattern is assigned to an agent?
  11. What teams that we monitor do we not push codes for?
  12. How many hours does a 0.9 FTE work a week?
  13. Are managers able to override a denied PTO request?
  14. What tab would you look at for accurate daily staffing for all teams but Nursing and Radiology?
  15. What specialty teams fall under ASCC?
  16. How many agents can we pull up in the trade schedule tab?
  17. Where can you find the PC Huddle schedule?
  18. When can we allow agents and RN’s to work through lunch?
  19. What code would we use if an agent or RN is visiting a clinic during their scheduled hours?
  20. How should pumping breaks be applied to schedules?
  21. What code would we use if an agent has an activity they need to do on the clock but out of office?
  22. Where do you see when an agent’s standing 1:1 is schedule for each month?
  23. How many hours does a 0.6 FTE work a week?
  24. Do we allow “approved at Hire” PTO?
  25. At what threshold do we need Director approval for Meetings?
  26. What two places need updated when an agent moves to WFH or back in office?
  27. If a sup or lead requests HFWA in the chat, do they need to list a reason when letting us know via chat or schedule change form?
  28. What method is best for tracking schedule change requests?
  29. What code is Manager MO?