Where inWebstationcan we see if aprocess is stillprocessing?How shouldpumpingbreaks beapplied toschedules?When can weallow agentsand RN’s towork throughlunch?What code wouldwe use if anagent or RN isvisiting a clinicduring theirscheduled hours?Are managersable tooverride adenied PTOrequest?Whatspecialtyteams fallunderASCC?Is “Uncle”coveredunder ourbereavementpolicy?How manyhours does a0.6 FTEwork aweek?What method isbest fortrackingschedulechangerequests?How oftencanagents/RNsrequest ashift change?How manyhours does a0.9 FTEwork aweek?What codeis manualshift tradecode?What code wouldwe use if anagent has anactivity they needto do on the clockbut out of office?Do we allow“approvedat Hire”PTO?Where canyou find thePC Huddleschedule?Whatcode isthe PTODO code?When agents arecross trainingtogether where dowe need to list theinformation for thewhole team to beaware of?What is the timethreshold forbeing out ofadherence for itto affect monthlyadherence?Where do yousee when anagent’sstanding 1:1 isschedule foreach month?What tab wouldyou look at foraccurate dailystaffing for allteams but Nursingand Radiology?How oftencan anagent/RNchange theirschedule?Where doyou see whatshift patternis assigned toan agent?At whatthreshold do weneed Directorapproval forMeetings?What two placesneed updatedwhen an agentmoves to WFHor back inoffice?How manyagents canwe pull up inthe tradeschedule tab?What teamsthat wemonitor dowe not pushcodes for?Whatdoes FTEstand for?Whatcode isManagerMO?If a sup or leadrequests HFWA inthe chat, do theyneed to list a reasonwhen letting us knowvia chat or schedulechange form?Where inWebstationcan we see if aprocess is stillprocessing?How shouldpumpingbreaks beapplied toschedules?When can weallow agentsand RN’s towork throughlunch?What code wouldwe use if anagent or RN isvisiting a clinicduring theirscheduled hours?Are managersable tooverride adenied PTOrequest?Whatspecialtyteams fallunderASCC?Is “Uncle”coveredunder ourbereavementpolicy?How manyhours does a0.6 FTEwork aweek?What method isbest fortrackingschedulechangerequests?How oftencanagents/RNsrequest ashift change?How manyhours does a0.9 FTEwork aweek?What codeis manualshift tradecode?What code wouldwe use if anagent has anactivity they needto do on the clockbut out of office?Do we allow“approvedat Hire”PTO?Where canyou find thePC Huddleschedule?Whatcode isthe PTODO code?When agents arecross trainingtogether where dowe need to list theinformation for thewhole team to beaware of?What is the timethreshold forbeing out ofadherence for itto affect monthlyadherence?Where do yousee when anagent’sstanding 1:1 isschedule foreach month?What tab wouldyou look at foraccurate dailystaffing for allteams but Nursingand Radiology?How oftencan anagent/RNchange theirschedule?Where doyou see whatshift patternis assigned toan agent?At whatthreshold do weneed Directorapproval forMeetings?What two placesneed updatedwhen an agentmoves to WFHor back inoffice?How manyagents canwe pull up inthe tradeschedule tab?What teamsthat wemonitor dowe not pushcodes for?Whatdoes FTEstand for?Whatcode isManagerMO?If a sup or leadrequests HFWA inthe chat, do theyneed to list a reasonwhen letting us knowvia chat or schedulechange form?

WFM Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Where in Webstation can we see if a process is still processing?
  2. How should pumping breaks be applied to schedules?
  3. When can we allow agents and RN’s to work through lunch?
  4. What code would we use if an agent or RN is visiting a clinic during their scheduled hours?
  5. Are managers able to override a denied PTO request?
  6. What specialty teams fall under ASCC?
  7. Is “Uncle” covered under our bereavement policy?
  8. How many hours does a 0.6 FTE work a week?
  9. What method is best for tracking schedule change requests?
  10. How often can agents/RNs request a shift change?
  11. How many hours does a 0.9 FTE work a week?
  12. What code is manual shift trade code?
  13. What code would we use if an agent has an activity they need to do on the clock but out of office?
  14. Do we allow “approved at Hire” PTO?
  15. Where can you find the PC Huddle schedule?
  16. What code is the PTO DO code?
  17. When agents are cross training together where do we need to list the information for the whole team to be aware of?
  18. What is the time threshold for being out of adherence for it to affect monthly adherence?
  19. Where do you see when an agent’s standing 1:1 is schedule for each month?
  20. What tab would you look at for accurate daily staffing for all teams but Nursing and Radiology?
  21. How often can an agent/RN change their schedule?
  22. Where do you see what shift pattern is assigned to an agent?
  23. At what threshold do we need Director approval for Meetings?
  24. What two places need updated when an agent moves to WFH or back in office?
  25. How many agents can we pull up in the trade schedule tab?
  26. What teams that we monitor do we not push codes for?
  27. What does FTE stand for?
  28. What code is Manager MO?
  29. If a sup or lead requests HFWA in the chat, do they need to list a reason when letting us know via chat or schedule change form?