Where inWebstationcan we see if aprocess is stillprocessing?At whatthreshold do weneed Directorapproval forMeetings?How manyhours does a0.6 FTEwork aweek?What code wouldwe use if anagent or RN isvisiting a clinicduring theirscheduled hours?Do we allow“approvedat Hire”PTO?What tab wouldyou look at foraccurate dailystaffing for allteams but Nursingand Radiology?Where doyou see whatshift patternis assigned toan agent?Where canyou find thePC Huddleschedule?How oftencanagents/RNsrequest ashift change?How manyhours does a0.9 FTEwork aweek?How manyagents canwe pull up inthe tradeschedule tab?What code wouldwe use if anagent has anactivity they needto do on the clockbut out of office?What codeis manualshift tradecode?Is “Uncle”coveredunder ourbereavementpolicy?How shouldpumpingbreaks beapplied toschedules?Are managersable tooverride adenied PTOrequest?Whatcode isthe PTODO code?How oftencan anagent/RNchange theirschedule?Whatcode isManagerMO?What is the timethreshold forbeing out ofadherence for itto affect monthlyadherence?If a sup or leadrequests HFWA inthe chat, do theyneed to list a reasonwhen letting us knowvia chat or schedulechange form?Where do yousee when anagent’sstanding 1:1 isschedule foreach month?When can weallow agentsand RN’s towork throughlunch?When agents arecross trainingtogether where dowe need to list theinformation for thewhole team to beaware of?What two placesneed updatedwhen an agentmoves to WFHor back inoffice?What method isbest fortrackingschedulechangerequests?What teamsthat wemonitor dowe not pushcodes for?Whatspecialtyteams fallunderASCC?Whatdoes FTEstand for?Where inWebstationcan we see if aprocess is stillprocessing?At whatthreshold do weneed Directorapproval forMeetings?How manyhours does a0.6 FTEwork aweek?What code wouldwe use if anagent or RN isvisiting a clinicduring theirscheduled hours?Do we allow“approvedat Hire”PTO?What tab wouldyou look at foraccurate dailystaffing for allteams but Nursingand Radiology?Where doyou see whatshift patternis assigned toan agent?Where canyou find thePC Huddleschedule?How oftencanagents/RNsrequest ashift change?How manyhours does a0.9 FTEwork aweek?How manyagents canwe pull up inthe tradeschedule tab?What code wouldwe use if anagent has anactivity they needto do on the clockbut out of office?What codeis manualshift tradecode?Is “Uncle”coveredunder ourbereavementpolicy?How shouldpumpingbreaks beapplied toschedules?Are managersable tooverride adenied PTOrequest?Whatcode isthe PTODO code?How oftencan anagent/RNchange theirschedule?Whatcode isManagerMO?What is the timethreshold forbeing out ofadherence for itto affect monthlyadherence?If a sup or leadrequests HFWA inthe chat, do theyneed to list a reasonwhen letting us knowvia chat or schedulechange form?Where do yousee when anagent’sstanding 1:1 isschedule foreach month?When can weallow agentsand RN’s towork throughlunch?When agents arecross trainingtogether where dowe need to list theinformation for thewhole team to beaware of?What two placesneed updatedwhen an agentmoves to WFHor back inoffice?What method isbest fortrackingschedulechangerequests?What teamsthat wemonitor dowe not pushcodes for?Whatspecialtyteams fallunderASCC?Whatdoes FTEstand for?

WFM Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Where in Webstation can we see if a process is still processing?
  2. At what threshold do we need Director approval for Meetings?
  3. How many hours does a 0.6 FTE work a week?
  4. What code would we use if an agent or RN is visiting a clinic during their scheduled hours?
  5. Do we allow “approved at Hire” PTO?
  6. What tab would you look at for accurate daily staffing for all teams but Nursing and Radiology?
  7. Where do you see what shift pattern is assigned to an agent?
  8. Where can you find the PC Huddle schedule?
  9. How often can agents/RNs request a shift change?
  10. How many hours does a 0.9 FTE work a week?
  11. How many agents can we pull up in the trade schedule tab?
  12. What code would we use if an agent has an activity they need to do on the clock but out of office?
  13. What code is manual shift trade code?
  14. Is “Uncle” covered under our bereavement policy?
  15. How should pumping breaks be applied to schedules?
  16. Are managers able to override a denied PTO request?
  17. What code is the PTO DO code?
  18. How often can an agent/RN change their schedule?
  19. What code is Manager MO?
  20. What is the time threshold for being out of adherence for it to affect monthly adherence?
  21. If a sup or lead requests HFWA in the chat, do they need to list a reason when letting us know via chat or schedule change form?
  22. Where do you see when an agent’s standing 1:1 is schedule for each month?
  23. When can we allow agents and RN’s to work through lunch?
  24. When agents are cross training together where do we need to list the information for the whole team to be aware of?
  25. What two places need updated when an agent moves to WFH or back in office?
  26. What method is best for tracking schedule change requests?
  27. What teams that we monitor do we not push codes for?
  28. What specialty teams fall under ASCC?
  29. What does FTE stand for?