How shouldpumpingbreaks beapplied toschedules?At whatthreshold do weneed Directorapproval forMeetings?Whatdoes FTEstand for?Where canyou find thePC Huddleschedule?What teamsthat wemonitor dowe not pushcodes for?Where inWebstationcan we see if aprocess is stillprocessing?How oftencan anagent/RNchange theirschedule?Whatcode isthe PTODO code?Where do yousee when anagent’sstanding 1:1 isschedule foreach month?How manyagents canwe pull up inthe tradeschedule tab?Where doyou see whatshift patternis assigned toan agent?Is “Uncle”coveredunder ourbereavementpolicy?How manyhours does a0.6 FTEwork aweek?What code wouldwe use if anagent or RN isvisiting a clinicduring theirscheduled hours?Whatspecialtyteams fallunderASCC?Whatcode isManagerMO?When agents arecross trainingtogether where dowe need to list theinformation for thewhole team to beaware of?How manyhours does a0.9 FTEwork aweek?If a sup or leadrequests HFWA inthe chat, do theyneed to list a reasonwhen letting us knowvia chat or schedulechange form?What is the timethreshold forbeing out ofadherence for itto affect monthlyadherence?Do we allow“approvedat Hire”PTO?When can weallow agentsand RN’s towork throughlunch?What two placesneed updatedwhen an agentmoves to WFHor back inoffice?How oftencanagents/RNsrequest ashift change?What tab wouldyou look at foraccurate dailystaffing for allteams but Nursingand Radiology?What codeis manualshift tradecode?Are managersable tooverride adenied PTOrequest?What method isbest fortrackingschedulechangerequests?What code wouldwe use if anagent has anactivity they needto do on the clockbut out of office?How shouldpumpingbreaks beapplied toschedules?At whatthreshold do weneed Directorapproval forMeetings?Whatdoes FTEstand for?Where canyou find thePC Huddleschedule?What teamsthat wemonitor dowe not pushcodes for?Where inWebstationcan we see if aprocess is stillprocessing?How oftencan anagent/RNchange theirschedule?Whatcode isthe PTODO code?Where do yousee when anagent’sstanding 1:1 isschedule foreach month?How manyagents canwe pull up inthe tradeschedule tab?Where doyou see whatshift patternis assigned toan agent?Is “Uncle”coveredunder ourbereavementpolicy?How manyhours does a0.6 FTEwork aweek?What code wouldwe use if anagent or RN isvisiting a clinicduring theirscheduled hours?Whatspecialtyteams fallunderASCC?Whatcode isManagerMO?When agents arecross trainingtogether where dowe need to list theinformation for thewhole team to beaware of?How manyhours does a0.9 FTEwork aweek?If a sup or leadrequests HFWA inthe chat, do theyneed to list a reasonwhen letting us knowvia chat or schedulechange form?What is the timethreshold forbeing out ofadherence for itto affect monthlyadherence?Do we allow“approvedat Hire”PTO?When can weallow agentsand RN’s towork throughlunch?What two placesneed updatedwhen an agentmoves to WFHor back inoffice?How oftencanagents/RNsrequest ashift change?What tab wouldyou look at foraccurate dailystaffing for allteams but Nursingand Radiology?What codeis manualshift tradecode?Are managersable tooverride adenied PTOrequest?What method isbest fortrackingschedulechangerequests?What code wouldwe use if anagent has anactivity they needto do on the clockbut out of office?

WFM Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. How should pumping breaks be applied to schedules?
  2. At what threshold do we need Director approval for Meetings?
  3. What does FTE stand for?
  4. Where can you find the PC Huddle schedule?
  5. What teams that we monitor do we not push codes for?
  6. Where in Webstation can we see if a process is still processing?
  7. How often can an agent/RN change their schedule?
  8. What code is the PTO DO code?
  9. Where do you see when an agent’s standing 1:1 is schedule for each month?
  10. How many agents can we pull up in the trade schedule tab?
  11. Where do you see what shift pattern is assigned to an agent?
  12. Is “Uncle” covered under our bereavement policy?
  13. How many hours does a 0.6 FTE work a week?
  14. What code would we use if an agent or RN is visiting a clinic during their scheduled hours?
  15. What specialty teams fall under ASCC?
  16. What code is Manager MO?
  17. When agents are cross training together where do we need to list the information for the whole team to be aware of?
  18. How many hours does a 0.9 FTE work a week?
  19. If a sup or lead requests HFWA in the chat, do they need to list a reason when letting us know via chat or schedule change form?
  20. What is the time threshold for being out of adherence for it to affect monthly adherence?
  21. Do we allow “approved at Hire” PTO?
  22. When can we allow agents and RN’s to work through lunch?
  23. What two places need updated when an agent moves to WFH or back in office?
  24. How often can agents/RNs request a shift change?
  25. What tab would you look at for accurate daily staffing for all teams but Nursing and Radiology?
  26. What code is manual shift trade code?
  27. Are managers able to override a denied PTO request?
  28. What method is best for tracking schedule change requests?
  29. What code would we use if an agent has an activity they need to do on the clock but out of office?