At whatthreshold do weneed Directorapproval forMeetings?How manyhours does a0.9 FTEwork aweek?How manyagents canwe pull up inthe tradeschedule tab?Are managersable tooverride adenied PTOrequest?When agents arecross trainingtogether where dowe need to list theinformation for thewhole team to beaware of?Whatspecialtyteams fallunderASCC?How oftencan anagent/RNchange theirschedule?What codeis manualshift tradecode?Where do yousee when anagent’sstanding 1:1 isschedule foreach month?What is the timethreshold forbeing out ofadherence for itto affect monthlyadherence?How shouldpumpingbreaks beapplied toschedules?How manyhours does a0.6 FTEwork aweek?What code wouldwe use if anagent has anactivity they needto do on the clockbut out of office?If a sup or leadrequests HFWA inthe chat, do theyneed to list a reasonwhen letting us knowvia chat or schedulechange form?What two placesneed updatedwhen an agentmoves to WFHor back inoffice?What tab wouldyou look at foraccurate dailystaffing for allteams but Nursingand Radiology?Whatcode isManagerMO?What teamsthat wemonitor dowe not pushcodes for?Is “Uncle”coveredunder ourbereavementpolicy?What method isbest fortrackingschedulechangerequests?Do we allow“approvedat Hire”PTO?Where doyou see whatshift patternis assigned toan agent?Whatcode isthe PTODO code?Where canyou find thePC Huddleschedule?What code wouldwe use if anagent or RN isvisiting a clinicduring theirscheduled hours?When can weallow agentsand RN’s towork throughlunch?Whatdoes FTEstand for?How oftencanagents/RNsrequest ashift change?Where inWebstationcan we see if aprocess is stillprocessing?At whatthreshold do weneed Directorapproval forMeetings?How manyhours does a0.9 FTEwork aweek?How manyagents canwe pull up inthe tradeschedule tab?Are managersable tooverride adenied PTOrequest?When agents arecross trainingtogether where dowe need to list theinformation for thewhole team to beaware of?Whatspecialtyteams fallunderASCC?How oftencan anagent/RNchange theirschedule?What codeis manualshift tradecode?Where do yousee when anagent’sstanding 1:1 isschedule foreach month?What is the timethreshold forbeing out ofadherence for itto affect monthlyadherence?How shouldpumpingbreaks beapplied toschedules?How manyhours does a0.6 FTEwork aweek?What code wouldwe use if anagent has anactivity they needto do on the clockbut out of office?If a sup or leadrequests HFWA inthe chat, do theyneed to list a reasonwhen letting us knowvia chat or schedulechange form?What two placesneed updatedwhen an agentmoves to WFHor back inoffice?What tab wouldyou look at foraccurate dailystaffing for allteams but Nursingand Radiology?Whatcode isManagerMO?What teamsthat wemonitor dowe not pushcodes for?Is “Uncle”coveredunder ourbereavementpolicy?What method isbest fortrackingschedulechangerequests?Do we allow“approvedat Hire”PTO?Where doyou see whatshift patternis assigned toan agent?Whatcode isthe PTODO code?Where canyou find thePC Huddleschedule?What code wouldwe use if anagent or RN isvisiting a clinicduring theirscheduled hours?When can weallow agentsand RN’s towork throughlunch?Whatdoes FTEstand for?How oftencanagents/RNsrequest ashift change?Where inWebstationcan we see if aprocess is stillprocessing?

WFM Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. At what threshold do we need Director approval for Meetings?
  2. How many hours does a 0.9 FTE work a week?
  3. How many agents can we pull up in the trade schedule tab?
  4. Are managers able to override a denied PTO request?
  5. When agents are cross training together where do we need to list the information for the whole team to be aware of?
  6. What specialty teams fall under ASCC?
  7. How often can an agent/RN change their schedule?
  8. What code is manual shift trade code?
  9. Where do you see when an agent’s standing 1:1 is schedule for each month?
  10. What is the time threshold for being out of adherence for it to affect monthly adherence?
  11. How should pumping breaks be applied to schedules?
  12. How many hours does a 0.6 FTE work a week?
  13. What code would we use if an agent has an activity they need to do on the clock but out of office?
  14. If a sup or lead requests HFWA in the chat, do they need to list a reason when letting us know via chat or schedule change form?
  15. What two places need updated when an agent moves to WFH or back in office?
  16. What tab would you look at for accurate daily staffing for all teams but Nursing and Radiology?
  17. What code is Manager MO?
  18. What teams that we monitor do we not push codes for?
  19. Is “Uncle” covered under our bereavement policy?
  20. What method is best for tracking schedule change requests?
  21. Do we allow “approved at Hire” PTO?
  22. Where do you see what shift pattern is assigned to an agent?
  23. What code is the PTO DO code?
  24. Where can you find the PC Huddle schedule?
  25. What code would we use if an agent or RN is visiting a clinic during their scheduled hours?
  26. When can we allow agents and RN’s to work through lunch?
  27. What does FTE stand for?
  28. How often can agents/RNs request a shift change?
  29. Where in Webstation can we see if a process is still processing?