What is the timethreshold forbeing out ofadherence for itto affect monthlyadherence?How oftencan anagent/RNchange theirschedule?Whatdoes FTEstand for?What codeis manualshift tradecode?When can weallow agentsand RN’s towork throughlunch?What tab wouldyou look at foraccurate dailystaffing for allteams but Nursingand Radiology?If a sup or leadrequests HFWA inthe chat, do theyneed to list a reasonwhen letting us knowvia chat or schedulechange form?How oftencanagents/RNsrequest ashift change?What code wouldwe use if anagent or RN isvisiting a clinicduring theirscheduled hours?Are managersable tooverride adenied PTOrequest?Do we allow“approvedat Hire”PTO?Where canyou find thePC Huddleschedule?How manyhours does a0.6 FTEwork aweek?Where do yousee when anagent’sstanding 1:1 isschedule foreach month?What two placesneed updatedwhen an agentmoves to WFHor back inoffice?How manyagents canwe pull up inthe tradeschedule tab?Is “Uncle”coveredunder ourbereavementpolicy?What code wouldwe use if anagent has anactivity they needto do on the clockbut out of office?At whatthreshold do weneed Directorapproval forMeetings?Whatcode isthe PTODO code?Whatcode isManagerMO?What teamsthat wemonitor dowe not pushcodes for?How shouldpumpingbreaks beapplied toschedules?Whatspecialtyteams fallunderASCC?Where inWebstationcan we see if aprocess is stillprocessing?Where doyou see whatshift patternis assigned toan agent?What method isbest fortrackingschedulechangerequests?When agents arecross trainingtogether where dowe need to list theinformation for thewhole team to beaware of?How manyhours does a0.9 FTEwork aweek?What is the timethreshold forbeing out ofadherence for itto affect monthlyadherence?How oftencan anagent/RNchange theirschedule?Whatdoes FTEstand for?What codeis manualshift tradecode?When can weallow agentsand RN’s towork throughlunch?What tab wouldyou look at foraccurate dailystaffing for allteams but Nursingand Radiology?If a sup or leadrequests HFWA inthe chat, do theyneed to list a reasonwhen letting us knowvia chat or schedulechange form?How oftencanagents/RNsrequest ashift change?What code wouldwe use if anagent or RN isvisiting a clinicduring theirscheduled hours?Are managersable tooverride adenied PTOrequest?Do we allow“approvedat Hire”PTO?Where canyou find thePC Huddleschedule?How manyhours does a0.6 FTEwork aweek?Where do yousee when anagent’sstanding 1:1 isschedule foreach month?What two placesneed updatedwhen an agentmoves to WFHor back inoffice?How manyagents canwe pull up inthe tradeschedule tab?Is “Uncle”coveredunder ourbereavementpolicy?What code wouldwe use if anagent has anactivity they needto do on the clockbut out of office?At whatthreshold do weneed Directorapproval forMeetings?Whatcode isthe PTODO code?Whatcode isManagerMO?What teamsthat wemonitor dowe not pushcodes for?How shouldpumpingbreaks beapplied toschedules?Whatspecialtyteams fallunderASCC?Where inWebstationcan we see if aprocess is stillprocessing?Where doyou see whatshift patternis assigned toan agent?What method isbest fortrackingschedulechangerequests?When agents arecross trainingtogether where dowe need to list theinformation for thewhole team to beaware of?How manyhours does a0.9 FTEwork aweek?

WFM Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What is the time threshold for being out of adherence for it to affect monthly adherence?
  2. How often can an agent/RN change their schedule?
  3. What does FTE stand for?
  4. What code is manual shift trade code?
  5. When can we allow agents and RN’s to work through lunch?
  6. What tab would you look at for accurate daily staffing for all teams but Nursing and Radiology?
  7. If a sup or lead requests HFWA in the chat, do they need to list a reason when letting us know via chat or schedule change form?
  8. How often can agents/RNs request a shift change?
  9. What code would we use if an agent or RN is visiting a clinic during their scheduled hours?
  10. Are managers able to override a denied PTO request?
  11. Do we allow “approved at Hire” PTO?
  12. Where can you find the PC Huddle schedule?
  13. How many hours does a 0.6 FTE work a week?
  14. Where do you see when an agent’s standing 1:1 is schedule for each month?
  15. What two places need updated when an agent moves to WFH or back in office?
  16. How many agents can we pull up in the trade schedule tab?
  17. Is “Uncle” covered under our bereavement policy?
  18. What code would we use if an agent has an activity they need to do on the clock but out of office?
  19. At what threshold do we need Director approval for Meetings?
  20. What code is the PTO DO code?
  21. What code is Manager MO?
  22. What teams that we monitor do we not push codes for?
  23. How should pumping breaks be applied to schedules?
  24. What specialty teams fall under ASCC?
  25. Where in Webstation can we see if a process is still processing?
  26. Where do you see what shift pattern is assigned to an agent?
  27. What method is best for tracking schedule change requests?
  28. When agents are cross training together where do we need to list the information for the whole team to be aware of?
  29. How many hours does a 0.9 FTE work a week?