If a sup or leadrequests HFWA inthe chat, do theyneed to list a reasonwhen letting us knowvia chat or schedulechange form?Where do yousee when anagent’sstanding 1:1 isschedule foreach month?When can weallow agentsand RN’s towork throughlunch?How manyhours does a0.9 FTEwork aweek?Whatcode isthe PTODO code?How manyhours does a0.6 FTEwork aweek?How oftencanagents/RNsrequest ashift change?Do we allow“approvedat Hire”PTO?What method isbest fortrackingschedulechangerequests?How manyagents canwe pull up inthe tradeschedule tab?How shouldpumpingbreaks beapplied toschedules?Where doyou see whatshift patternis assigned toan agent?What is the timethreshold forbeing out ofadherence for itto affect monthlyadherence?What codeis manualshift tradecode?Whatcode isManagerMO?Are managersable tooverride adenied PTOrequest?What two placesneed updatedwhen an agentmoves to WFHor back inoffice?How oftencan anagent/RNchange theirschedule?At whatthreshold do weneed Directorapproval forMeetings?When agents arecross trainingtogether where dowe need to list theinformation for thewhole team to beaware of?Whatspecialtyteams fallunderASCC?What code wouldwe use if anagent or RN isvisiting a clinicduring theirscheduled hours?What teamsthat wemonitor dowe not pushcodes for?What tab wouldyou look at foraccurate dailystaffing for allteams but Nursingand Radiology?Where inWebstationcan we see if aprocess is stillprocessing?Where canyou find thePC Huddleschedule?Whatdoes FTEstand for?Is “Uncle”coveredunder ourbereavementpolicy?What code wouldwe use if anagent has anactivity they needto do on the clockbut out of office?If a sup or leadrequests HFWA inthe chat, do theyneed to list a reasonwhen letting us knowvia chat or schedulechange form?Where do yousee when anagent’sstanding 1:1 isschedule foreach month?When can weallow agentsand RN’s towork throughlunch?How manyhours does a0.9 FTEwork aweek?Whatcode isthe PTODO code?How manyhours does a0.6 FTEwork aweek?How oftencanagents/RNsrequest ashift change?Do we allow“approvedat Hire”PTO?What method isbest fortrackingschedulechangerequests?How manyagents canwe pull up inthe tradeschedule tab?How shouldpumpingbreaks beapplied toschedules?Where doyou see whatshift patternis assigned toan agent?What is the timethreshold forbeing out ofadherence for itto affect monthlyadherence?What codeis manualshift tradecode?Whatcode isManagerMO?Are managersable tooverride adenied PTOrequest?What two placesneed updatedwhen an agentmoves to WFHor back inoffice?How oftencan anagent/RNchange theirschedule?At whatthreshold do weneed Directorapproval forMeetings?When agents arecross trainingtogether where dowe need to list theinformation for thewhole team to beaware of?Whatspecialtyteams fallunderASCC?What code wouldwe use if anagent or RN isvisiting a clinicduring theirscheduled hours?What teamsthat wemonitor dowe not pushcodes for?What tab wouldyou look at foraccurate dailystaffing for allteams but Nursingand Radiology?Where inWebstationcan we see if aprocess is stillprocessing?Where canyou find thePC Huddleschedule?Whatdoes FTEstand for?Is “Uncle”coveredunder ourbereavementpolicy?What code wouldwe use if anagent has anactivity they needto do on the clockbut out of office?

WFM Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. If a sup or lead requests HFWA in the chat, do they need to list a reason when letting us know via chat or schedule change form?
  2. Where do you see when an agent’s standing 1:1 is schedule for each month?
  3. When can we allow agents and RN’s to work through lunch?
  4. How many hours does a 0.9 FTE work a week?
  5. What code is the PTO DO code?
  6. How many hours does a 0.6 FTE work a week?
  7. How often can agents/RNs request a shift change?
  8. Do we allow “approved at Hire” PTO?
  9. What method is best for tracking schedule change requests?
  10. How many agents can we pull up in the trade schedule tab?
  11. How should pumping breaks be applied to schedules?
  12. Where do you see what shift pattern is assigned to an agent?
  13. What is the time threshold for being out of adherence for it to affect monthly adherence?
  14. What code is manual shift trade code?
  15. What code is Manager MO?
  16. Are managers able to override a denied PTO request?
  17. What two places need updated when an agent moves to WFH or back in office?
  18. How often can an agent/RN change their schedule?
  19. At what threshold do we need Director approval for Meetings?
  20. When agents are cross training together where do we need to list the information for the whole team to be aware of?
  21. What specialty teams fall under ASCC?
  22. What code would we use if an agent or RN is visiting a clinic during their scheduled hours?
  23. What teams that we monitor do we not push codes for?
  24. What tab would you look at for accurate daily staffing for all teams but Nursing and Radiology?
  25. Where in Webstation can we see if a process is still processing?
  26. Where can you find the PC Huddle schedule?
  27. What does FTE stand for?
  28. Is “Uncle” covered under our bereavement policy?
  29. What code would we use if an agent has an activity they need to do on the clock but out of office?