(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
Shared a Best Practice with another colleague
Caught up on my emails
Asked a customer about their BT promo (NOT an activation call)
Thanked a customer for being the best part of HNB
Showed great empathy to a customer in a rough spot
Offered to "Assist" the customer at the beginning of the call
Provided the best Welcome I could
Sent a Savings Referral
Kept my ACW at 0 for an entire hour or more
Supported a colleague in the Team Chat
Offered a CC referral to an AU
Provided a strong "Can-Do" statement to help the customer
Signed into the CSC HUD to check my monthly stats
Looked up my QA Scores in Verint
Helped a customer understand where their interest came from
Learned Something New (and shared with Team)
Used 'Excellent' on a Call
Showed Excellent Patience on a hard call
Performed all verification steps correctly including OTP & 2 Point Inspection
Told a colleague something you appreciate about them
Used the customer's name 3x on a call
Logged into Gamification
Offered an Insurance Referral
Was the best version of myself on the call
Offered "Additional Assistance" at the end of the call
Confidently provided the customer the service and answers they needed
Retained a Customer's Account
Did something to make our Team better
Offered to redeem a customer's points without them asking
