(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Did something to make our Team better
Offered a CC referral to an AU
Learned Something New (and shared with Team)
Offered to "Assist" the customer at the beginning of the call
Told a colleague something you appreciate about them
Signed into the CSC HUD to check my monthly stats
Thanked a customer for being the best part of HNB
Kept my ACW at 0 for an entire hour or more
Provided a strong "Can-Do" statement to help the customer
Caught up on my emails
Supported a colleague in the Team Chat
Asked a customer about their BT promo (NOT an activation call)
Looked up my QA Scores in Verint
Was the best version of myself on the call
Used the customer's name 3x on a call
Helped a customer understand where their interest came from
Showed Excellent Patience on a hard call
Shared a Best Practice with another colleague
Offered an Insurance Referral
Logged into Gamification
Offered "Additional Assistance" at the end of the call
Performed all verification steps correctly including OTP & 2 Point Inspection
Offered to redeem a customer's points without them asking
Showed great empathy to a customer in a rough spot
Sent a Savings Referral
Used 'Excellent' on a Call
Retained a Customer's Account
Confidently provided the customer the service and answers they needed
