(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Caught up on my emails
Told a colleague something you appreciate about them
Asked a customer about their BT promo (NOT an activation call)
Learned Something New (and shared with Team)
Offered a CC referral to an AU
Used 'Excellent' on a Call
Provided the best Welcome I could
Offered an Insurance Referral
Signed into the CSC HUD to check my monthly stats
Performed all verification steps correctly including OTP & 2 Point Inspection
Kept my ACW at 0 for an entire hour or more
Did something to make our Team better
Confidently provided the customer the service and answers they needed
Used the customer's name 3x on a call
Offered to "Assist" the customer at the beginning of the call
Provided a strong "Can-Do" statement to help the customer
Supported a colleague in the Team Chat
Showed great empathy to a customer in a rough spot
Helped a customer understand where their interest came from
Logged into Gamification
Looked up my QA Scores in Verint
Offered "Additional Assistance" at the end of the call
Shared a Best Practice with another colleague
Showed Excellent Patience on a hard call
Offered to redeem a customer's points without them asking
