(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Provided a strong "Can-Do" statement to help the customer
Offered a CC referral to an AU
Did something to make our Team better
Asked a customer about their BT promo (NOT an activation call)
Supported a colleague in the Team Chat
Sent a Savings Referral
Showed Excellent Patience on a hard call
Was the best version of myself on the call
Offered to redeem a customer's points without them asking
Shared a Best Practice with another colleague
Performed all verification steps correctly including OTP & 2 Point Inspection
Caught up on my emails
Signed into the CSC HUD to check my monthly stats
Logged into Gamification
Offered an Insurance Referral
Provided the best Welcome I could
Told a colleague something you appreciate about them
Showed great empathy to a customer in a rough spot
Kept my ACW at 0 for an entire hour or more
Retained a Customer's Account
Offered "Additional Assistance" at the end of the call
Looked up my QA Scores in Verint
Confidently provided the customer the service and answers they needed
Offered to "Assist" the customer at the beginning of the call
Used 'Excellent' on a Call
Helped a customer understand where their interest came from
