(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used the customer's name 3x on a call
Caught up on my emails
Offered "Additional Assistance" at the end of the call
Thanked a customer for being the best part of HNB
Retained a Customer's Account
Asked a customer about their BT promo (NOT an activation call)
Sent a Savings Referral
Was the best version of myself on the call
Looked up my QA Scores in Verint
Signed into the CSC HUD to check my monthly stats
Logged into Gamification
Helped a customer understand where their interest came from
Offered an Insurance Referral
Told a colleague something you appreciate about them
Learned Something New (and shared with Team)
Used 'Excellent' on a Call
Did something to make our Team better
Showed Excellent Patience on a hard call
Performed all verification steps correctly including OTP & 2 Point Inspection
Offered a CC referral to an AU
Supported a colleague in the Team Chat
Shared a Best Practice with another colleague
Offered to "Assist" the customer at the beginning of the call
Showed great empathy to a customer in a rough spot
Offered to redeem a customer's points without them asking
Provided a strong "Can-Do" statement to help the customer
Confidently provided the customer the service and answers they needed
