(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Offered "Additional Assistance" at the end of the call
Supported a colleague in the Team Chat
Told a colleague something you appreciate about them
Retained a Customer's Account
Confidently provided the customer the service and answers they needed
Did something to make our Team better
Used 'Excellent' on a Call
Logged into Gamification
Sent a Savings Referral
Offered an Insurance Referral
Learned Something New (and shared with Team)
Looked up my QA Scores in Verint
Showed great empathy to a customer in a rough spot
Thanked a customer for being the best part of HNB
Offered to redeem a customer's points without them asking
Used the customer's name 3x on a call
Offered to "Assist" the customer at the beginning of the call
Caught up on my emails
Helped a customer understand where their interest came from
Showed Excellent Patience on a hard call
Performed all verification steps correctly including OTP & 2 Point Inspection
Kept my ACW at 0 for an entire hour or more
Asked a customer about their BT promo (NOT an activation call)
Shared a Best Practice with another colleague
Signed into the CSC HUD to check my monthly stats
Offered a CC referral to an AU
Was the best version of myself on the call
Provided a strong "Can-Do" statement to help the customer
