(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Helped a customer understand where their interest came from
Confidently provided the customer the service and answers they needed
Provided a strong "Can-Do" statement to help the customer
Looked up my QA Scores in Verint
Was the best version of myself on the call
Signed into the CSC HUD to check my monthly stats
Shared a Best Practice with another colleague
Retained a Customer's Account
Showed Excellent Patience on a hard call
Told a colleague something you appreciate about them
Kept my ACW at 0 for an entire hour or more
Asked a customer about their BT promo (NOT an activation call)
Logged into Gamification
Learned Something New (and shared with Team)
Performed all verification steps correctly including OTP & 2 Point Inspection
Provided the best Welcome I could
Did something to make our Team better
Offered to redeem a customer's points without them asking
Used the customer's name 3x on a call
Offered to "Assist" the customer at the beginning of the call
Offered a CC referral to an AU
Offered an Insurance Referral
Caught up on my emails
Sent a Savings Referral
Supported a colleague in the Team Chat
Showed great empathy to a customer in a rough spot
Used 'Excellent' on a Call
Offered "Additional Assistance" at the end of the call
